The Global Association for Contact Center Best Practices & Networking

Irvine (October 19, 2011) -- Zeacom, a global provider of contact center, process automation and unified communications software, services and solutions, today reported significant growth in both the number of enterprises and individual users of its Zeacom Communications Center (ZCC) platform.

As of September 1, 2011, more than 76,000 contact center and 226,000 unified communications users at more than 4,000 sites use ZCC daily.

Ernie Wallerstein, Zeacom president, noted that, "I am very pleased with Zeacom’s continued success, which is a direct result of consistent focus in contact center, unified communications and process automation solutions. Since our inception, we have remained steadfast in our operational mandate as a software provider and unlike other vendors, we do not try to be all things to all people."
He continued, "With organizations both public and private emphasizing customer service, engagement and support as top-line objectives, it is critical that they select a proven partner they can trust."

By combining inherent enterprise-class functionality of the Zeacom Communications Center platform with professional services expertise, Zeacom empowers organizations to optimize operational effectiveness, and deliver high-value customer interactions.

In addition, Zeacom maintains a close relationship with both its VAR partners and customers to ensure a consistently high-level of support. The company’s professional services teams provide specialized expertise in combining best practices with proven technology to develop customized, scalable, and cost-effective solutions.

In May of this year, Zeacom reported record financial growth for both the quarter and the fiscal year.

About Zeacom:
Zeacom is a leading provider of advanced Unified Communications (UC) and Contact Center solutions that integrate real-time communication tools such as presence information, contact routing, conferencing, chat, speech recognition and social media with conventional tools such as voicemail, email and fax. Zeacom’s leading edge Business Process Automation (BPA) solutions make it possible to automate repetitive and time consuming business processes, giving you more time to focus on revenue generating activities. Whether you want to improve customer service, enhance employee productivity or simplify work processes, Zeacom Communications Center can help you reach your business goals with exponential ROI.