April, 2012 -- Zendesk, the cloud-based help desk platform has announced the launch of Zendesk Voice in the UK and Europe. The company creates an affordable way for businesses to set up an integrated call center quickly, with no extra hardware all while synchronising call information.

"With voice integration, Zendesk allows customers to set up a call centre for less than the cost of a mobile phone and with much less hassle," says Matt Price, Vice President and General Manager, Zendesk EMEA. "With the new voice capabilities, we’re seeing the next generation of help-desk. As an industry we’ve moved from on-premise call centres, to cloud-based help-desks and now we have a convergence with cloud voice."

Zendesk has seen steady growth. Last year we reported on the establishment of their European HQ in London, in December it pushed for its international service by providing multi-lingual language features.

The service is available for all subscription plans and it is a VoIP system, so no hardware or IT support is needed. It is part of a suite of options available to clients, including email, web forms, online chat, Facebook, and Twitter.

A particularly nice feature is the ability to track calls, both for customers and businesses. Conversations are recorded, converted into transcripts and embedded into Zendesk tickets. Customers are also able to listen to their previous phone conversations through the system, which makes a change from "this call may be recorded for training purposes" being a one-sided deal.

Posted by Veronica Silva Cusi, news correspondent
Source: http://thenextweb.com