May 28, 2012 -- Cloud-based help desk software provider Zendesk has partnered with Microsoft for two way integration with company's Dynamics CRM that allows customer service agents to access Microsoft Dynamics CRM customer data from Zendesk and vice versa.

The two-way integration includes a new functionality that gives organisations an accurate view of their customers, from sales to support, from within a single system.

Organisations can now choose their preferred platform as the Microsoft Dynamics CRM and Zendesk customer views are available via both platforms.

Zendesk for Microsoft Dynamics CRM helps sales and support organisations teams work together to develop sales leads, convert the leads into customers and maintain good customer relationships.

The cloud-based help desk software provider said it works with online versions of Microsoft Dynamics CRM 2011.

Microsoft Dynamics CRM Product Management director Craig Dewar said, "With Zendesk for Microsoft Dynamics CRM, users can now get a 360-degree customer view, from sales to support."

Posted by Veronica Silva Cusi, news correspondent
Source: http://itservices.cbronline.com

About Microsoft:
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.

About Zendesk:
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.

Published: Tuesday, May 29, 2012

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