Video Interview : Chris Thomason, Sales Director, SmartPoint
Chris Thomason, Sales Director for SmartPoint discusses contact centre industry trends, industry evolvement and provides our members with some tips for working in a contact centre.
1.What do you see as the latest trends in the contact centre industry?
4.Where do you think the biggest gains are to be had in the contact centre industry - is it in the people, the technology or is it in improving the processes?
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