Gary Holland, Vice-President of Merced Systems for the EMEA Region shares his thoughts on the latest contact centre industry trends, potential breakthroughs and challenges his company faces.
1.What do you see as the latest trends in the contact centre industry these days?
About Gary Holland: Gary Holland is the Vice-President for Merced Systems in the EMEA Region.
About Merced Systems: Merced Systems is a provider of enterprise software solutions focused on Business Execution for Sales and Service organisations. Merced’s performance management solutions help drive sales effectiveness, superior customer experience and operating efficiency across a range of vertical industries. Merced Systems' award-winning products serve Global 2000 customers, and include advanced analytics and reporting, incentive compensation management, coaching, and other performance execution applications. With a strong track record of growth and delivering business impact to its customers, Merced Systems has been profitable for the past eight years. Merced Systems is a privately held company headquartered in Silicon Valley and London, with major customers in more than 20 countries worldwide.
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