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Raj Wadhwani
President
   FEATURED SUPPLIERS on ContactCenterWorld.com this week:  Global Benchmarking Study of Top Performers -medium-logo.jpg){kind=logo}   Click on the company name for more details! | Video Interview: Kathleen Kelly - CEO, Teledirect International Kathleen discusses industry legislation, including some of the biggest mistakes contact center managers make when they start outbound calling activities. 1.What are some of the biggest mistakes you see contact center managers make when they start outbound calling activities? 2.Out of all the channels available to a contact center for outbound communications, what trends are your witnessing in the way they are being used and by whom? 3.What are your customers telling you about the impact of the DNC on their business? 4.In your opinion, what technological advancement has had the greatest impact on outbound calling in the last year? 5.Where do you believe we will end up with legislation over the next few years and what is the long term effect of this? 6.You, like me, are a user of contact centers in your everyday life. In your opinion, do you feel that the level of service you personally receive has got better, worse or is about the same as it was a few years ago? 7.What do you like about ContactCenterWorld.com and the way we support the industry? Related Groups
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