Mario Lopez, the Director of Sales and Marketing for Transactel spent some time with ContactCenterWorld.com at the IP ContactForum event in Mexico. Mr. Lopez sheds some very interesting insights on the contact center industry in Central America.
1.Can you tell us what type of trends you are seeing in the contact center industry?
About Mario Lopez: Mario Lopez has over 8 years experience in the contact center / telecommunications industries. He has experience as a contact center sales manager, operations manager and general manager. He has a Masters in Industrial Administration and currently teaches Marketing and Customer Service at Preston University. He was one of the founding member of the Contact Center commission in Guatemala and currently is a member of its Board of Directors. Prior to Transactel, he had been an independent consultant in process management and reengineering.
About Transactel: Transactel is a Latin American company that focuses on business process outsourcing solutions through its employees, technology and processes. Our creative leadership team will be guided by fundamental principles of excellence in customer service, empowered employees, and clarity in our objectives.
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