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Video Interview : Paul Clark, Sales And Marketing Director UK And Ireland, Plantronics

Paul Clark, Head of Sales and Marketing for Plantronics in the UK and Ireland discusses the latest contact centre industry trends, possible breakthroughs in technology and provides some tips for working in the contact centre.

 
 
1.What do you see as the latest trends in the contact centre industry?
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2.What are you hearing from contact centre managers about the biggest challenges they are facing?
 Click Here
 
3.Where will the biggest breakthrough come in?
 Click Here
 
4.Where do you think the biggest gains are to be had in the industry - is it in the people, the technology or is it in improving the processes?
 Click Here
 
5.Can you give us some tips that we can share with our members who work in a contact centre?
 Click Here
 
6.What do you like about ContactCenterWorld.com and how it supports the industry?
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Date Published: Monday, November 12, 2007
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