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Raj Wadhwani
President
   FEATURED SUPPLIERS on ContactCenterWorld.com this week:  Global Benchmarking Study of Top Performers -medium-logo.jpg){kind=logo}   Click on the company name for more details! | Video Interview: Paul Cooper - Business Development Director, ICCS Paul met with us to discuss customer service, how technology has changed the way customers are serviced and shares tips to a delegation of customer service directors. 1.Do you feel that customer service has gotten better, worse, or stayed the same over the last 5 years and why? 2.From your experiences, how important are regulated customer service standards to the contact centre industry in general, and do you feel enough attention is given to such initiatives outside the United Kingdom? 3.What are you hearing more of in the industry? – the drive to reduce cost or improve service at whatever cost, and what is your view on this? 4.How has technology changed the way customers are serviced, and do you feel that too much or too little focus is being placed in this area? 5.On a personal note, what has been your worst customer service experience recently and what made it so unforgettable? 6.If you had to present 3 top tips to a delegation of customer service directors, what would you tips be? 7.What do you like about ContactCenterWorld.com and the way we support the industry? Related Groups
Related Videos More Editorial from Institute of Customer Service (ICS)
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