Paul Soctt, Line of Business Director, UK for Dimension Data discusses contact centre industry trends, how to improve customer satisfaction and various tips for contact centre professionals.
1.What do you see as the latest contact centre industry trends?
About Paul Scott: In his 15 years in the industry Paul has worked both as a supplier of solutions and a consumer of consultancy. He has worked internationally with large blue chip companies like TNT, IBM and BT helping to introduce best practice thinking and customer management solutions into contact centres.
About Dimension Data: Dimension Data is a specialist IT services and solution provider that helps clients plan, build and support their IT infrastructures. Dimension Data applies its experience in networking, security, operating environments, storage and contact centre technologies and its unique skills in consulting, integration and managed services to create customised client solutions.
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