Peter Ryan, Analyst for Datamonitor sat down with ContactCenterWorld.com in Mexico to discuss industry trends, outsourcing and was also willing to share some valuable hints and tips for our members. You will find his answers interesting and informative.
About Peter Ryan: Peter Ryan joined Datamonitor’s CRM analysis team in June 2003. Peter leads Datamonitor’s BPO research and brings with him a wealth of experience gleaned through strategic marketing work with Bank of Ireland Treasury & International Banking, Gateway Computers, and NFO Prognostics. Since joining Datamonitor, he has authored reports covering enterprise software market events, outsourced call centers in Canada, call centers in EMEA, North/South Africa and Eastern Europe, as well as voice applications investment.
About Datamonitor: Datamonitor is a business information company specializing in industry analysis. We help our clients, to address complex strategic issues. Through our proprietary databases and knowledge, we provide clients with unbiased analysis and in-depth forecasts for six industry sectors: Automotive, Consumer Markets, Energy, Financial Services, Healthcare, Technology.
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