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Raj Wadhwani
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President of Contact Center World
Wednesday, May 23, 2012
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Video Interview: Robert Wint - Marketing Director, Verint at Call Centre Expo

Robert shares his thoughts on quality monitoring, including advice for someone looking at a quality monitoring/recording system for the first time.

 
 
1.What advice would you give someone looking at a quality monitoring /recording system for the first time?
 click here
 
2.How has the way we use recording technology changed and how do you see it evolving in years to come?
 click here
 
3.Do you feel that a customer of a contact centre that records calls has a right to those recordings?
 click here
 
4.How do companies generally measure the return on investment in this technology?
 click here
 
5.Do you believe the level of customer service you personally receive from contact centres has got better, worse or stayed the same compared to say 2 or 3 years ago?
 click here
 
6.What mistakes do you see companies make when trying to enhance quality in their contact centre?
 click here
 
7.What do you like about ContactCenterWorld.com and the way we support the industry?
 click here
 

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Date Published: Tuesday, January 11, 2005
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