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Raj Wadhwani
President
   FEATURED SUPPLIERS on ContactCenterWorld.com this week:  Global Benchmarking Study of Top Performers -medium-logo.jpg){kind=logo}   Click on the company name for more details! | Video Interview: Ron Allen - CEO, Contact Center Compliance Ron shares with us his thoughts on industry legislation and customer service in the contact center. 1.What are your customers telling you about the impact of the DNC on their business? 2.Can you briefly explain what the legislation means to a contact center manager who is about to start calling his existing and potential customers. 3.Do you feel that technology is able to support legislation? 4.For an outbound contact center that has suffered under the industry regulations, what solutions have businesses or even clients devised to refocus marketing efforts as a result of legislation? 5.Where do you believe we will end up with legislation over the next few years and what is the long term effect of this? 6.You, like me, are a user of contact centers in your everyday life. In your opinion, do you feel that the level of service you personally receive has got better, worse or is about the same as it was a few years ago? 7.What do you like about ContactCenterWorld.com and the way we support the industry? Related Groups
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