Stephanie Wilson, Managing Director, TSYS Managed Services discusses contact centre industry trends, challenges managers are facing as well as how she sees theindutry evolving.
1.What do you see as the latest contact centre industry trends?
About Stephanie Wilson: Stephanie Wilson is Managing Director at Tsys Managed Services EMEA. She graduated from Northumbia University and has almost 20 years of experience in thecontact centre industry.
About TSYS: TSYS is a global company for outsourced payment services, offering a broad range of issuer- and acquirer-processing technologies that support consumer-finance, credit, debit and prepaid services for financial institutions and retail companies in the Americas, EMEA and Asia-Pacific regions. TSYS (NYSE: TSS) is closely held by Synovus Financial Corp. (NYSE: SNV), one of FORTUNE magazine’s “Most Admired Companies” and a member of its “100 Best Companies to Work For” for 10 consecutive years.
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