| EDITION: | GLOBAL | NORTH AMERICA | CENTRAL & SOUTH AMERICA | UK & IRELAND | EUROPE | MIDDLE EAST & AFRICA | AUSTRALIA & NEW ZEALAND | ASIA |
Raj Wadhwani
President
   FEATURED SUPPLIERS on ContactCenterWorld.com this week:  Global Benchmarking Study of Top Performers -medium-logo.jpg){kind=logo}   Click on the company name for more details! |
Video Interview: Tim Searcy - CEO, ATA at the ATA Convention Tim shares with us his thoughts on industry legislation and customer service in the contact center. 1.What are your customers telling you about the impact of the DNC on their business? 2.Can you briefly explain what the legislation means to a contact center manager who is about to start calling his existing and potential customers for the first time 3.Where do you believe we will end up with legislation over the next few years and what is the long term effect of this on the contact center industry? 4.What are your views on offshore outsourcing and the move by some to restrict jobs going offshore? 5.Can you tell us about the role of the ATA and the benefits of being a member. 6.You, like me, are a user of contact centers in your everyday life. In your opinion, do you feel that the level of service you personally receive has got better, worse or is about the same as it was a few years ago? 7.What do you like about ContactCenterWorld.com and the way we support the industry? Related Groups
Related Videos More Editorial from American Teleservices Association (ATA)
|            | |||||||||||||||||||||
-Back To Top- | Request Information from CRM & Contact Center Suppliers | About ContactCenterWorld | |
