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2008 - | Americas | APAC | EMEA | World |
| 2007 - | Americas | APAC | EMEA | World | |
| 2006 - | Americas | APAC | EMEA | World |
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| Best Contact Center Agent | |
 Winner: Chelsey Marie Arnold  |
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| Best Contact Center Supervisor |
 Winner: Manny Sandhu  |
| Best Contact Center Leader |  Winner: Nathalia Theyer-McComb |
| Best Contact Center Trainer |
 Winner: Jennifer Walker  |
| Best in Customer Service |
 Winner: Paul Kline |
| Best Outbound Campaign | |
 Winner: Ted Bernard  |
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| Best Community Spirit |
 Winner: Vern Fernandez  |
| Best Technology Innovation |
 Winner: Neri Basque  |
| Best Contact Center (Under 50 Agents) |
Winner: Susan Reisinger  |
| Best Contact Center (51-249 Agents) | |
 Winner: Jim Mullery |
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| Best Contact Center (250+ Agents) |
 Winner: Dennis Migel  |
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