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2008 - | Americas | APAC | EMEA | World |
| 2007 - | Americas | APAC | EMEA | World | |
| 2006 - | Americas | APAC | EMEA | World |
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| Best Contact Center Agent | |
 Winner: Linda Walsh  |
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| Best Contact Center Supervisor |
 Winner: Janet Smallwood  |
| Best Contact Center Leader |  Winner: Carita Vallinkoski  |
| Best Contact Center Trainer |
 Winner: Jenny Woodrow  |
| Best in Customer Service |
 Winner: Gabriela Mercore  |
| Best Community Spirit |
.jpg) Winner: Michael Moore  |
| Best Technology Innovation |
 Winner: Andy Harrison |
| Best Contact Center (Under 250 Agents) |
 Winner: Annette Hickey  |
| Best Contact Center (250+ Agents) |
 Winner: Kevin Page  |
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