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2008 - | Americas | APAC | EMEA | World |
| 2007 - | Americas | APAC | EMEA | World | |
| 2006 - | Americas | APAC | EMEA | World |
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| Best Contact Center Agent | |
  Gold Medal Winner: Paula Cooper  |
  Silver Medal Winner: Iahwa Gibson  |
  Bronze Medal Winner: Alina Sava  | |
| Best Contact Center Supervisor |  Gold Medal Winner: Tracy Cullen  |
 Silver Medal Winner: Rachel Montagu |
 Bronze Medal Winner: Luke Barratt  |
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| Best Contact Center Leader |  Gold Medal Winner: Greg Aiello  |
 Silver Medal Winner: Cathy Rivett  |
 Bronze Medal Winner: Tanya Miranda  |
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| Best Contact Center Trainer |  Gold Medal Winner: Elena Popova  |
 Silver Medal Winner: Ingrid Van Deventer  |
 Bronze Medal Winner: Olivia Runcan |
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| Best in Customer Service |  Gold Medal Winner: Patricia Fielding  |
 Silver Medal Winner: A.J. Slivinski |
 Bronze Medal Winner: Mark Kirby |
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| Best Community Spirit |  Gold Medal Winner: Rebecca Reynolds |
 Silver Medal Winner: Mark Kelly |
Bronze Medal Winner: Paula Jex & Paul Pritchard |
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| Best Technology Innovation |  Gold Medal Winner: Tom Harte  |
 Silver Medal Winner: Jihad Hakij  |
 Bronze Medal Winner: Nick Lane |
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| Best Outbound Campaign |  Gold Medal Winner: Diana Dobrescu |
 Silver Medal Winner: Rahn Wood  |
 Bronze Medal Winner: Cigdem Mehrnaz Nourani Amin  |
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| Best Contact Center (Under 50 Agents) | Gold Medal Winner: A.J. Slivinski |
 Silver Medal Winner: Robert Crowe  |
Bronze Medal Winner: Emma Benoit  |
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| Best Contact Center (51-249 Agents) |  Gold Medal Winner: Alice-Louise Hutcheson |
Silver Medal Winner: Rahn Wood |
 Bronze Medal Winner: Angelos Angelidis |
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| Best Contact Center (250+ Agents) |  Gold Medal Winner: Youssef Hannat |
 Silver Medal Winner: Rasheka Mehadow & Leon Van Der Merwe  |
 Bronze Medal Winner: Jill Newman & Sue Hanlon |
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