'It gives people I think the opportunity to come together to listen to different ideas.'

'The fact that it's such an important thing in our business. Contact Center World has given the opportunity for myself as well as the other finalists to show their stripes'

'I think the awards are recognition of strategy we set a long time ago.'

'We love it and this is just a great opportunity, experience to got through.'

'Most of all the recognition that it allows me to bring back to the people on my team who really do generate the results.'

'What I like about the awards is getting the respect and the recognition from our peers.'

It's a great place for everyone to get together and network, but most importantly for us it was more about the journey before we got here.

'I think it's fantastic'

'It's a real motivational driver to be here and it really makes you think about the career you're in and you're progressing through.'

'Certainly winning an award is validation of all of the hard work we do.'

'People who want to be best in class they've got to look outside of their own idustry and look at contact centers overall and get good pieces of information from each one.'

'It's a really good thing for the morale of the staff to know that they have been selected and they are working within the corporation that has been recognized as one of the best.'

'Very, very well organized, so time well spent.'

'I really like the interaction with all of the participants. We've really got a good opportunity... to sit down and network.'

'An invaluable experience. Thank you!'

'Excellent for those in the inudustry who want to gain ideas on how they can improve'

'We've submitted nominations every year this has existed because we tremendously value the recognition from our esteemed peer group'

'Good competition, very well organized, high integrity, great people.'

'You have to do something in order to improve. I think this is a really good process. You rethink your strategy in terms of people, elements, technology, system and even the process.'

'You get to learn from your industry peers, learn from the best and hear it through their experiences and that I find is always the best way to learn'

'It's about them and they're going to be very proud of our participation as a group in this event'

'It's very important... To just recognize folks for doing a really good job and taking it back to our agents so that they see and reap the benefits from their everyday work.'

'Since it's international, I'm meeting people that I otherwise wouldn't be able to interact with.'

'You rethink your strategy in terms of people, elements, technology, system and even the process. So this is also a learning opportunity so you know how you can drive your direction.'