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2008 - | Americas | APAC | EMEA | World |
| 2007 - | Americas | APAC | EMEA | World | |
| 2006 - | Americas | APAC | EMEA | World |
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| Best Contact Center Agent | |
  Gold Medal Winner: Kelly Chen  |
  Silver Medal Winner:Greg Muffuleto |
  Bronze Medal Winner: Carlos Aguilar  | |
| Best Contact Center Supervisor |  Gold Medal Winner: Geoff Dalessio  |
 Silver Medal Winner: Elba Elizondo Shales |
 Bronze Medal Winner: Jeanette Miller  |
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| Best Contact Center Leader |  Gold Medal Winner: Drew Frogley |
 Silver Medal Winner: Kevin Smith  |
 Bronze Medal Winner: Yolanda Perez  |
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| Best Contact Center Trainer |  Gold Medal Winner: Donita Trowell  |
 Silver Medal Winner: Micheal Inman |
 Bronze Medal Winner: Rachel Davis |
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| Best in Customer Service |  Gold Medal Winner: Raoul Iotti  |
 Silver Medal Winner: Jeremy Joseph |
 Bronze Medal Winner: Todd Trauntvein  |
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| Best Community Spirit |
 Gold Medal Winner: Dara Ambriz |
 Silver Medal Winner: Robert O'Leary  |
| Best Technology Innovation |  Gold Medal Winner: Robert Cate  |
 Silver Medal Winner: Paul Hallett  |
 Bronze Medal Winner: Scott Boone  |
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| Best Outbound Campaign |  Gold Medal Winner: Chuck Baker |
 Silver Medal Winner: Michael Beauchamp  |
| Best Contact Center (Under 50 Agents) |  Gold Medal Winner: Nathalia Theyer-McComb |
Silver Medal Winner: Todd Trauntvein |
| Best Contact Center (51-249 Agents) |  Gold Medal Winner: Patsy Bertoia  |
 Silver Medal Winner: Vanda Borean |
 Bronze Medal Winner: Meg Frantz  |
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| Best Contact Center (250+ Agents) |  Gold Medal Winner: Charlie Cavolina |
Silver Medal Winner: Drew Frogley |
 Bronze Medal Winner: Carol Erban  |
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