Industry Rankings - 2011 World Rankings

World Rankings

Rank	Change	Country	Gold	Silver	Bronze	Total
1	+2	Indonesia	6	3	0	9
2	-1	United States	6	2	1	9
3	+5	Canada	2	2	2	6
4	0	Australia	2	2	1	5
5	New	Ireland	0	2	2	4
6	-4	Singapore	2	1	0	3
7	+6	Japan	1	2	0	3
8	-2	Turkey	2	0	0	2
9	+1	South Africa	1	0	1	2
9	-4	Malaysia	1	0	1	2
11	New	Albania	0	2	0	2
12	-2	Portugal	0	1	1	2
13	+2	Germany	1	0	0	1
13	New	Palestine	1	0	0	1
15	-6	United Kingdom	0	1	0	1
15	New	Russia	0	1	0	1
15	New	Greece	0	1	0	1
18	New	Ukraine	0	0	1	1
18	New	Fiji	0	0	1	1

Best Community Spirit
		CVS Caremark United States
		SOFTBANK MOBILE Japan

Best Contact Center large (Inhouse)
		St.George Bank Australia
		British Gas United Kingdom
		Prescription Solutions United States

Best Contact Center large (Outsourced)
		Global Bilgi Turkey
		VADS Business Process Sdn. Bhd. (721053-W) Malaysia
		Teledirect Pte Ltd Singapore

Best Contact Center medium (Inhouse)
		ING Direct Canada
		Rail Europe United States
		iSelect Health Pty Ltd Australia
		Sportingbet Ireland
		Scotiabank Jamaica Jamaica

Best Contact Center medium (Outsourced)
		SingTel Singapore
		Accenture Canada
		OCIS Fiji Fiji

Best Contact Center Executive / Director
			Antoine Casgrain St.George Bank Australia
			Candy Clay CVS Caremark United States
			Oleg Chornobryvtsev Adelina Holding LLC Ukraine

Best Contact Center Operational Manager
			Cynthia Carroll CVS Caremark United States
			Steve Tassone iSelect Health Pty Ltd Australia
			Christelle Correia Clientele Life South Africa

Best Contact Center Sales Professional
			Melanie Brooks ING Direct Canada
			Suci Aprilusi PT. Bank Central Asia, TBK Indonesia

Best Contact Center Supervisor
			Jekky Norton Mahieu PT. Bank Central Asia, TBK Indonesia
			Shane Bowles eFlow Ireland
			Tara MacDonald Eastlink Canada

Best Contact Center Support Professional - HR
			Ie Sen Tjoeng PT. Bank Central Asia, TBK Indonesia

Best Contact Center Support Professional - IT
			Erich Sunarta PT. Bank Central Asia, TBK Indonesia
			Kabir Vaderaa eFlow Ireland

Best Contact Center Support Professional - Workforce Planning
			Gisdy Remona Sitompul PT. Infomedia Nusantara Indonesia
			Alessandro Pozzi XL World Albania
			Trish Ross Virtual-Agent Services Canada

Best Contact Center Trainer
			MarQuisha Harvey Prescription Solutions United States
			Olga Veselova Telecontact Russia
			Svjetlana Trivuncevic St.George Bank Australia

Best Customer Service Professional
			Gretchen Wojahn New York Life United States
			Kusbandiah . CIMB NIAGA Indonesia
			Catherine O'Driscoll eFlow Ireland

Best Direct Response Campaign
		Directorate General of Taxes Indonesia

Best Help Desk
		SingTel Singapore
		first data hellas Greece

Best In Customer Service (Inhouse)
		Prescription Solutions United States
		SOFTBANK MOBILE Japan
		Optimus Portugal

Best In Customer Service (Outsourced)
		Competence Call Center Germany

Best Incentive Scheme
		Global Bilgi AS Turkey
		MassMutual United States

Best Outbound Campaign
		OKeeffe & Swartz South Africa
		PT. Bank Central Asia, TBK Indonesia

Best Outsourcing Partnership
		REACH for Telecommunications Services Palestine Palestine Cellular Communications Co.,Ltd Jawwal
		Virtual-Agent Services Canada La Quinta
		VADS Business Process Sdn. Bhd. (721053-W) Malaysia Ministry Of Education ( Malaysia )

Best Recruitment Campaign
		PT Astra Internasional Tbk - AstraWorld Indonesia
		XL World Albania

Best Technology Innovation - Internal Solution
		SOFTBANK BB Corp. Japan
		PT Portugal

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