Industry Rankings - 2010 World Rankings

World Rankings

Rank	Country	Gold	Silver	Bronze	Runner Up	Total
1	United States	7	6	3	0	16
2	Singapore	1	2	2	2	7
3	Indonesia	2	3	0	1	6
4	Australia	2	1	2	0	5
5	Malaysia	3	1	0	0	4
6	Turkey	2	2	0	0	4
7	Qatar	1	1	1	0	3
8	Canada	1	0	2	0	3
9	United Kingdom	0	1	1	1	3
10	South Africa	1	1	0	0	2
10	Portugal	1	1	0	0	2
12	Finland	1	0	1	0	2
13	Japan	0	0	2	0	2
14	Czech Republic	0	0	1	1	2
15	Germany	0	1	0	0	1
16	Thailand	0	0	1	0	1
16	Romania	0	0	1	0	1
18	China	0	0	0	1	1
18	India	0	0	0	1	1

Best Community Spirit
		Whirlpool Customer eXperience Center United States
		PT. Bank Central Asia, TBK Indonesia

Best Contact Center large (Inhouse)
		Agero United States
		Commonwealth Bank of Australia - Direct Banking Australia
		CEZ ZS Czech Republic
		China Mobile Zhejiang Company China

Best Contact Center large (Outsourced)
		Vangent, Inc. United States
		Teleperformance Portugal Portugal
		True Touch Co. Ltd Thailand
		HCL Technologies Ltd. – BPO Business Services India

Best Contact Center medium (Inhouse)
		Volkswagen South Africa South Africa
		MassMutual United States
		NTUC Income Insurance Co-Operative Limited Singapore

Best Contact Center medium (Outsourced)
		Novia Finland Oy Finland
		ACCENT Marketing Services United States
		Accenture Canada

Best Contact Center small
		Celcom Axiata Berhad Malaysia

Best Contact Center Leader
			Wardhani Soedjono PT VADS Indonesia Indonesia
			Julie Warne Carnival UK United Kingdom
			Craig Johnson ACCENT Marketing Services United States
			Nathalya Wani Sabu PT. Bank Central Asia, TBK Indonesia

Best Contact Center Sales Professional
			Philip Cavan New York Life United States
			Jekky Norton Mahieu PT. Bank Central Asia, TBK Indonesia
			Marko Höglund Novia Finland Oy Finland

Best Contact Center Supervisor
			Nahed Mahmoud Mohd Abu-Hadba Qtel Qatar
			Mike Woolf Global Payments Inc. United States
			Nicholas Khalil St.George Bank Australia
			Fanny Lee NCS Pte. Ltd. Singapore

Best Contact Center Support Professional - HR
			Lene Du Preez OCIS Australia
			Dana Waschk Competence Call Center GmbH Berlin Germany
			Vicky Staats ACCENT Marketing Services United States

Best Contact Center Support Professional - IT
			Nima Alvarez New York Life United States
			Salem Mohammed marri Qtel Qatar
			Alson Yeo NTUC Income Insurance Co-Operative Limited Singapore

Best Contact Center Support Professional - Workforce Planning
			Paul Guzman ING Direct Canada
			Marco Angelo Burgos Celcom Axiata Berhad Malaysia
			Maureen Ferguson Carnival UK United Kingdom
			Teck Heng Wang NTUC Income Insurance Co-Operative Limited Singapore

Best Contact Center Trainer
			Khairiah Adam VADS Business Process Sdn. Bhd. (721053-W) Malaysia
			Divinia Fernandes Esch OKeeffe & Swartz Consultants Pty (Ltd) South Africa
			Chris Thompson Virgin Mobile Canada Canada
			Lucie Prudka AVG Technologies Czech Republic
			January Immer Whirlpool Customer eXperience Center United States

Best Customer Service Professional
			Joseph Waller New York Life United States
			Bernie Goh NCS Pte. Ltd. Singapore
			Danielle Baker MassMutual United States
			Faye Brimson Carnival UK United Kingdom

Best Help Desk
		Celcom Axiata Berhad Malaysia
		Yapi Kredi Bank Turkey

Best In Customer Service (Inhouse)
		St.George Bank Australia
		CVS Caremark United States
		Qtel Qatar

Best In Customer Service (Outsourced)
		Teleperformance Portugal Portugal
		Connextions United States
		NTT-ME Corporation Japan

Best Incentive Scheme
		NCS Pte. Ltd. Singapore
		Yapi Kredi Bank Turkey
		St.George Bank Australia

Best Outbound Campaign
		GLOBAL BILGI Turkey
		PT. Bank Central Asia, TBK Indonesia

Best Outsourcing Partnership
		LQ Management, L.L.C. United States LQ Management, L.L.C.
		NCS Pte. Ltd. Singapore Ministry of Manpower
		Competence Call Center S.R.L. Bucharest Romania Ryanair Limited

Best Recruitment Campaign
		PT. Bank Central Asia, TBK Indonesia

Best Technology Innovation - Internal Solution
		Yapi Kredi Bank Turkey
		Connextions United States
		SOFTBANK BB Corp. Japan

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