Entrant Comments

'This is unbelievable. We are so grateful to ContactCenterWorld.com for organizing this event and for us being a part of it. For us the most important thing in these events has been the opportunity to get to know all these international professionals and hear and learn about their best practices. To be selected and voted as the best of the best is the highest honor we have ever received. Thank you all and hope to see everybody again next year.'

'This recognition is a validation of the high level of commitment our team members bring to their day-to-day work and underscores our focus on ensuring our members’ experience with CVS Caremark is the best it can be.'

'Vangent counted it as an honor and a privilege to even compete with this international delegation. It was amazing to realize that, although we might be separated by great distances and language barriers, we truly held the basic Contact Center issues and opportunities in common! It was invaluable to spend a full three days with experts in the field. Experts who were eager to share best practices'

'The recent Contact Center World Top Performers Conference in Las Vegas has given me the opportunity to learn from the best on many aspects of contact center management and industry. It was a great honor for me to receive The Gold Medal as the Best Contact Center Leader and it has motivated my team and myself to always find ways to become better than today. Every day people changed to be better, so do we.'

'It was my first ever participation in the Contact Center World Awards and it was absolutely fantastic! The whole experience was so different from the "usual" conference where you heard a lot of "sales talk", but over at the CCW conference, you get to hear from the industry experts around the world which gave me lots of learning opportunities over the best practices, creative ideas and cultural exchanges. Most of all, I get to meet really nice people and made some good friends along the way.'

'I am so pleased that the CIC has scooped the Gold award for Call Centre Best Practice (50-249 seats) at the Contact Center World Awards held in Las Vegas on 5 November. The awards are hosted by Contact Center World and are attended by the top performers from 30 countries globally. This in itself is such huge recognition. This is a fantastic accolade for the Volkswagen Group South Africa CIC and its people, without whom this award would not have been possible.'

'It gives people I think the opportunity to come together to listen to different ideas.'

'The fact that it's such an important thing in our business. Contact Center World has given the opportunity for myself as well as the other finalists to show their stripes'

'I think the awards are recognition of strategy we set a long time ago.'

'We love it and this is just a great opportunity, experience to got through.'

'Most of all the recognition that it allows me to bring back to the people on my team who really do generate the results.'

'What I like about the awards is getting the respect and the recognition from our peers.'

It's a great place for everyone to get together and network, but most importantly for us it was more about the journey before we got here.

'I think it's fantastic'

'It's a real motivational driver to be here and it really makes you think about the career you're in and you're progressing through.'

'Certainly winning an award is validation of all of the hard work we do.'

'People who want to be best in class they've got to look outside of their own idustry and look at contact centers overall and get good pieces of information from each one.'

'It's a really good thing for the morale of the staff to know that they have been selected and they are working within the corporation that has been recognized as one of the best.'

'Very, very well organized, so time well spent.'

'I really like the interaction with all of the participants. We've really got a good opportunity... to sit down and network.'

'An invaluable experience. Thank you!'

'Excellent for those in the inudustry who want to gain ideas on how they can improve'

'We've submitted nominations every year this has existed because we tremendously value the recognition from our esteemed peer group'

'Good competition, very well organized, high integrity, great people.'

'You have to do something in order to improve. I think this is a really good process. You rethink your strategy in terms of people, elements, technology, system and even the process. You rethink your strategy in terms of people, elements, technology, system and even the process. So this is also a learning opportunity so you know how you can drive your direction.'

'You get to learn from your industry peers, learn from the best and hear it through their experiences and that I find is always the best way to learn'

'It's about them and they're going to be very proud of our participation as a group in this event'

'It's very important... To just recognize folks for doing a really good job and taking it back to our agents so that they see and reap the benefits from their everyday work.'

'Since it's international, I'm meeting people that I otherwise wouldn't be able to interact with.'