THE AWARDS ARE ALL ABOUT RECOGNITION
2008 FINALISTS AND SHORTLIST HAVE BEEN ANNOUNCED

The 2008 finalists and shortlist have been announced! Click the links below to see who the finalists and shortlist are for your region:

• Americas
• EMEA
• APAC

BEST CUSTOMER SERVICE AGENT

• Rhoda Ramos – George Brown College (Canada)
• Alene Lavaki – American Heart Association (USA)
• Heidi Mary Hutchings Kays – Bell Aliant  (Canada)
• Mily Guerreiro Viegas – Cara Operations  (Canada)
• Brian Anthony – Humana Inc (USA)

BEST CONTACT CENTER SALES AGENT

• Chowdhury Ahmed Nur – Sage Software (Canada)
• Brian Edwin Hunt – Bell Aliant  (Canada)
• Jeffrey Andrew Folkins – Bell Aliant  (Canada)
• Shamesh Ramsunder – Bell Canada  (Canada)
• Kimberly Lyn Tildon – Hewlett-Packard (USA)

BEST CONTACT CENTER LEADER

• Desiree Amanda Bombenon – PDL Contact Centres  (Canada)
• Armando Augusto Viegas – Cara Operations  (Canada)
• Roy Gaunce – Humana Military Services (USA)
• Nathalie Milot – Bell Canada (Canada)
   

BEST SUPERVISOR

• Elba Elizondo-Shales – Sage Software  (Canada)
• Lulu Alaniz – American Heart Association (USA)  
• Craig martin – Bell Aliant  (Canada)
• Detoria Divon Mason – Humana Inc (USA)
• Gregory S reeves – CompuCom (USA)
   

BEST TRAINER

• Elsie Ling – Sage Software  (Canada)
• Renee Jackson-Smith – American Heart Association (USA)
• Joshua Keuning – Hewlett-Packard (USA)
• Cathy Ingram-Daigle – Virtual Agent Services (USA) 
• Kathleen M Neumann – Cross Country Automotive (USA)
   

BEST IN CUSTOMER SERVICE

• Ontario Teachers Pension Plan  (Canada)
• New York Life (USA)
• World Access (USA)
• Cross Country Automotive Services (USA)
• Contact Center Americas (Columbia)
   

BEST COMMUNITY SPIRIT

• American Heart Association (USA)
• Humana Military Healthcare Services (USA)
• Startek (USA)
• Etech (USA)
• INKTEL (USA)
   

BEST CONTACT CENTER UNDER 50 AGENTS

• Ontario Teachers' Pension Plan (USA)
• CCSI Technology (Canada)
• Discover Financial Services (USA)
• Headsets.com (USA)
• Dynamic Funds (Canada)
   

BEST CONTACT CENTER 51 - 249 AGENTS

• PDL Contact Centres  (Canada)
• The Shopping Channel  (Canada)
• FedEx  (Canada)
• New York Life (USA)
• Cara Operations  (Canada)
   

BEST CONTACT CENTER 250+ AGENTS

• Hewlett-Packard (USA)
• CompuCom (USA)
• World Access (USA)
• Bell Canada  (Canada)
• Cross Country Automotive (USA)
   

BEST TECHNOLOGY INNOVATION - INTERNAL SOLUTION

• American Heart Association (USA)
• Advanced TeleSolutions (USA)
• Bell Aliant  (Canada)
• The Shopping Channel  (Canada)
• Cross Country Automotive (USA)
• TRG Customer Solutions (USA)
   

BEST OUTBOUND

• Dynamic Funds  (Canada)
• Bell Aliant  (Canada)
• Inktel Direct (USA)
• Atelka  (Canada) 
• American Heart Association (USA)
   

BEST CONTACT CENTER SUPPORT PROFESSIONAL - HR

• Janine Bombenon – PDL Contact Centres  (Canada)
• Sherry Hardt – Humana Military Healthcare Services (USA)
• Lori Janelle – Startek (Canada)
   

BEST RECRUITMENT CAMPAIGN

• Inktel Direct (USA)
• TeleTech (USA)
• Cross Country Automotive Services (USA)
• Atelka  (Canada)
   

BEST TECHNOLOGY INNOVATION - VENDOR SOLUTION

• Snowfly (USA)
• Varolii Corporation (USA)
• Enkata (USA)
• Allconnect (USA)
• Contact Solutions (USA)
• Numara Software (USA)
• Salesforce.com (USA)
   

BEST CONTACT CENTER SUPPORT PROFESSIONAL - WORKFORCE PLANNING

• Tim Embury – MBNA Bank Of America (Canada)  
• Bill Stebbins – Humana Military Healthcare Services (USA)
• Robert Jarrett – Global Payments (USA)
• Chris alwood – Humana inc (USA)
• Marisa Young – Virtual Agent Services (USA)
• Robert Camacho – Cross country Automotive (USA)
   

BEST OUTSOURCING PARTNERSHIP

• Inktel Direct and United States Marine Corps
• Incept Corporation (USA)  and Gulf Coast Regional Blood Center
• Hyperquality (USA) and Allconnect
• Contact Solutions (USA) and Affiliated Computer Services
   

BEST CONTACT CENTER SUPPORT PROFESSIONAL - IT

• Allan Varrette - PDL Contact Centres  (Canada)
• Rob Frayser - Humana Military Healthcare Services (USA)
• Miguel Rodriguez - Global Payments Inc. (USA)

• Eric Taylor of Global Payments Inc (USA) for Best Customer Service Agent
• Dorothy Stiltner of Humana Military Healthcare Services (USA) for Best Customer Service Agent

• Catherine Barrett of MBNA Bank of America (Canada) for Best Customer Service Agent
• Jennifer Milliman of Premiere Global Services (USA) for Best Customer Service Agent
• Issac Yin of Bell Canada for Best Customer Service Agent
• Locksley Maitland of CompuCom (USA) for Best Customer Service Agent
• Kerri McLean of Cross Country Automotive Services (USA) for Best Customer Service Agent
• Kim LeClerc of Bell Aliant (Canada) for Best Customer Service Agent
• Super Technologies (USA) for Best Contact Center
• GO Transit (Canada) for Best Contact Center
• American Heart Association (USA) for Best Contact Center
• Advanced TeleSolutions (USA) for Best Contact Center
• Humana Military Healthcare (USA) for Best Contact Center
• MBNA Bank of America (USA) for Best Contact Center
• Orkin Inc (USA) for Best Contact Center
• Global Payments (USA) for Best Contact Center
• Etech (USA) for Best Contact Center
• Innovatia (Canada) for Best Contact Center
• Zurich Services (USA) for Best Contact Center 
• Ourania Zervobeakos of Bell Aliant (Canada) for Best Contact Center Sales Agent
• Torry Jean-Baptiste of Bell Canada (Canada) for Best Contact Center Sales Agent
• Sheree Slade-Gailing of Virtual Agent Services (USA) for Best Contact Center Sales Agent
• Wayne Poirier of George Brown College (Canada) for Best Contact Center Leader
• Manon Tremblay of Dynamic Funds (Canada) for Best Contact Center Leader
• Yolanda Perez of American Heart Association (USA) for Best Contact Center Leader
• Javier Milian of Inktel Direct (USA) for Best Contact Center Leader
• Darrel N. Robertson of New York Life (USA) for Best Contact Center Leader
• Karen Liberto of Global Payments (USA) for Best Contact Center Leader
• Arronda W Hurst of Influent (USA) for Best Contact Center Leader
• Ross Yvon Legault of StarTek (Canada) for Best Contact Center Leader
• Charlie Cavolina of Cross Country Automotive Services (USA) for Best Contact Center Leader
• Sonia Orser of Bell Canada (Canada) for Best Contact Center Leader
• Marco Mazzamauro of Bell Canada (Canada) for Best Contact Center Supervisor
• Mike Woolf of Global Payments (USA) for Best Contact Center Supervisor
• Jack Brilz of Hewlett-Packard (USA) for Best Contact Center Supervisor
• Kim Adams of StarTek (Canada) for Best Contact Center Supervisor
• Shelley McDonald of Bell Aliant (Canada) for Best Contact Center Supervisor
• Judy Yeung of Bell Canada (Canada) for Best Contact Center Supervisor
• Ralph Brooks of Humana Health Insurance Co (USA) for Best Contact Center Supervisor
• Natalie Ubaldi of Cross Country Automotive (USA) for Best Contact Center Supervisor
• Amanda Attwells of Cara Call Centre (Canada) for Best Contact Center Trainer
• Maria Dritsas of Atelka (Canada) for Best Contact Center Trainer
• Headsets.com (USA) for Best Customer Service
• Discover Financial Services (USA) for Best Customer Service
• American Heart Association (USA) for Best Customer Service
• PDL Contact Centres (Canada) for Best Customer Service
• The Shopping Channel (Canada) for Best Customer Service
• Humana Military Healthcare Services (USA) for Best Customer Service
• Cara Operations (Canada) for Best Customer Service
• CompuCom (USA) for Best Customer Service
• Hewlett-Packard (USA) for Best Customer Service
• StarTek (Canada) for Best Customer Service
• PDL Contact Centres (Canada) for Best Community Spirit
• Bell Aliant (Canada) for Best Community Spirit
• Cross Country Automotive Services (USA) for Best Community Spirit
   

Best Customer Service Agent

• Stephanie Mcbeth – WagerLogic (Cyprus)
• Kelly Nuttall – Carnival (UK)
• Steven Williams – Vodafone Ltd (UK)
• Darren Westlake Devon County Council (UK)
• Jasmina Ajoodha – Standard Bank (South Africa)
   

Best Contact center sales agent

• Sue Bown – Whitbread / Premier Inn (UK)
• Aniel Marius Pctru - Competence Call Center (Romania)
• Emil Dimitrov – BTC Contact (Bulgaria)
• Anastasios Pikilidis – National Bank of Greece (Greece)
   

Best contact center leader

• Tracy Chamberlain – London Borough of Enfield (UK)
• Wayne Lee Bradbury – Standard Bank (South Africa)
• Tracey Thompson – Abtran (Ireland)
• Les Blacker – Vodafone ltd (UK)
• Hennie Lange – Sanlam (South Africa)
   

Best supervisor

• Ali Agzenay – Dell (Ireland)
• Mary Crowdy – London Borough Of Enfield (UK)
• Tim Duxbury – Devon County Council (UK)
• Eitan Yakir Oliver – Nedbank (South Africa)
• Colett Muler – Sanlam (South Africa)
   

Best Trainer

• Leigh Brett – Whitbread/ Premier Inn (UK)
• Bela Stanislavova Duleva – BTC Contact (Bulgaria)
• Alexis Farndell – Student Loans Company ltd (UK)
• Louise Kelly – ESB (Ireland)
• Francois Venter – ABSA Bank (South Africa)
   

Best in customer Service

• Strato AG (Germany)
• Royal & SunAlliance (UK)
• Softline Pastel (South Africa)
• Lattelcom (Latvia)
• Global Bilgi (Turkey)
   

Best Community Spirit

• Devon County Council (UK)
• Softline Pastel (South Africa)
• BTC Contact (Bulgaria)
• Mellon Group (Greece)
• Kelly Group (South Africa)
   

Best contact center under 50 agents

• Strato AG (Germany)
• Wagerlogic (Cyprus)
• Sheffield Homes (UK)
   

Best contact center 51-249 agents

• Devon County Council (UK)
• Meteor Mobile Communications (Ireland)
• London Borough Of Enfield (UK)
• Softline Pastel (South Africa)
• Cabot Financial (UK)
   

Best contact center 250+

• Samsung Electronics (Italy)
• Vodafone (Spain)
• Lattelcom BPO (Latvia)
• The Listening Company (UK)

BEST TECHNOLOGY INNOVation – internal solution

• FON Wireless (Spain)
• Student Loans Company (UK)
• Mellon Group (Greece)
• Lloyds TSB Telephone Banking (UK)
• Global Bilgi (Turkey)
• Vodafone (Spain)
   

Best Outbound

• Mellon Group (Greece)
• Volkswagen (South Africa)
• Barclays Bank (Portugal)
• Softline Pastel (South Africa)
• National Bank of Greece (Greece)
   

Best Contact Center Support Professional – IT

• Siobhan Lawlor – Whitbread/ Premier Inn (UK)
• Kabir Vaderaa – Abtran (Ireland)
   

Best Recruitment Campaign

• SOS School Of Sales (Ireland)
• WagerLogic Limited (Cyprus)
• BTC Contact (Bulgaria)
   

Best Technology Innovation – Vendor Solution

• Spescom Datavoice (South Africa)
• Mitel / London Borough of Enfield (UK)
• Talisma / Epson (UK)
• Invision Software (Germany)
• Nice Systems (Israel)
• Nuance / T-mobile (Germany)
   

BEST CONTACT CENTER SUPPORT PROFESSIONAL - WORKFORCE PLANNING

• Anna Tomson – Dell (Ireland)
• Loane Sharp – Quest Flexible Staffing Solutions (South Africa)
• Popoola Oluwaseun – MTN Nigeria (Nigeria)
   

Best Outsourcing Partnership

• CRH SA (Portugal) and Barclays Bank
• Sitel (UK) and Sony Computer Entertainment Europe
• Response (UK) and Student Loans Company
• Rigney Dolphin (Ireland) and Perlico
• Quest Flexible Staffing Solutions (South Africa) and MTN South Africa
• Competence Call Center (Austria) and Telekom Austria
• SOS School of Sales (Ireland) and Dell
   

• Julie O’Higgins of Abtran (Ireland) for Best Customer Service Agent
• Elene Theofanous of Wagerlogic (Cyprus) for Best Customer Service Agent
• Aine Fitzgerald of Dell (Ireland) for Best Customer Service Agent
• Denise Weafer of Meteor Mobile Communications (Ireland) for Best Customer Service Agent
• Niamh Murphy of ESB (Ireland) for Best Customer Service Agent
• Zuzana Kubicova of Competence Call Center (Slovakia) for Best Customer Service Agent
• Pieter Gert Dirk of Softline Pastel (South Africa) for Best Customer Service Agent
• BTC Contact Center (Bulgaria) for Best Contact Center
• GE Money Bank (Czech Republic) for Best Contact Center
• Whitbread / Premier Inn (UK) for Best Contact Center
• Ciara Coghlan of Meteor Mobile Communications (Ireland) for Best Contact Center Leader
• Margaret Diffey of Whitbread (UK) for Best Contact Center Leader
• Tamsin Bradford of Softline Pastel (South Africa) for Best Contact Center Leader
• Ken Maynard of Cabot Financial (Europe) Ltd (UK) for Best Contact Center Leader
• Lambros Papadopoulos of WagerLogic (Cyprus) for Best Contact Center Leader
• Nadine Tsielepis of WagerLogic (Cyprus) for Best Contact Center Supervisor
• Suzanna Maguire of Meteor Mobile Communications (Ireland) for Best Contact Center Supervisor
• Paula O’Brien of Dell (Ireland) for Best Contact Center Trainer
• Jacqueline Anne Austin of of WagerLogic (Cyprus) for Best Contact Center Trainer
• WagerLogic (Cyprus) for Best Customer Service
• Dell (Ireland) for Best Customer Service
• Sitel (UK) for Best Customer Service
• Devon County Council (UK) for Best Customer Service
• Meteor Mobile Communications (Ireland) for Best Customer Service
• Vodafone UK for Best Customer Service
   

Best Customer Service Agents

• Kang Pei Yin – Shell (Malaysia)
• Stephanie Chong – NTUC Income Insurance Co-Operative (Singapore)
• Kylie Leeanne Johnson – Datacom (Australia)
• Michael Kaufman – FOXTEL (Australia)
• Maria Jeraline Bibe – Sutherland Global Services (Philippines)
   

Best Contact center sales agent

• Jeffrey Robert Gapps – Strike Force Sales (Australia)
• Humza Noor – Ensign Comminique (Pakistan)
• Edwin Law – Datacom (Australia)
   

Best contact center leader

• Steve Mckenzie – Siemens (Australia)
• Chris Moriarty – Strike Force Sales (Australia)
• Chaiyapat Puangchomphu – Standard Chartered Bank (Thailand)
• May Kwan – CLP Power (Hong Kong)
• Passorn thanyasiri – True Touch (Thailand)
   

Best supervisor

• Darren Cox – Strike Force Sales (Australia)
• Areerat Chobtham – Standard Chartered Bank (Thailand)
• Evan Donnolley – Datacom (Australia)
• Wang Teck Heng – NTUC Income Insurance Co-Operative (Singapore)
• Rennier Perez – Sutherland Global Services (Philippines)
   

Best Trainer

• Agela Tsui – CLP Power (Hong Kong)
• Sonia Gorgievska – Datacom (Australia)
• Renate Seifert – National Australia Bank (Australia)
• Jay Aclan Ramos – Sutherland Global Services (Philippines)
• Oh Nitan – One to One Contacts (Thailand)
   

Best in customer Service

• Siemens (Australia)
• Standard Chartered Bank (Thailand)
• NTUC Income Insurance Co-Operative (Singapore)
• Panasonic Matsushita (Japan)
• Datacom South East Asia (Malaysia)
   

Best Community Spirit

• Ensign Communique (Pakistan)
• Cyber City Teleservices (Philipinnes)
   

Best contact center under 50 agents

• Nippon Boehringer Ingelheim (Japan)
• iSelect Pty (Australia)
• Strike Force Sales (Australia)
• One to One Contacts (Thailand)
• Siemens (Australia)
   

Best contact center 51-249 agents

• BOC Limited (Australia)
• PT Bank Mandiri (Indonesia)
• ANZ (Australia)
• Silver Chain (Australia)
• NTT Solco (Japan)
• CLP Power HK Limited (Hong Kong)
   

Best contact center 250+

• CLP Power HK Limited (Hong Kong)
• China Telecom (China)
• Transcosmos (Japan)
• Intelenet Global Services (India)
• St George Bank (Australia)
• Datacom (Malaysia)
   

BEST TECHNOLOGY INNOVation – internal solution

• Ensign Communique (Pakistan)
• NTUC Income Insurance Co-Operative (Singapore)
• Australian Taxation Office (Austraila)
• Intelenet Global Services (India)
   

Best Outbound

• Standard Chartered Bank (Thai)
• Ensign Communique (Pakistan)
• China Telecom (China)
   

Best Contact Center Support Professional – HR

• Abdur-Rehman Baig – Ensign Communique (Pakistan)
• i aminarti widiati – PT Bank Mandiri (Indonesia)
• angela Tsui – CLP Power (Hong Kong)
• Bernice Garcia Villaran – Sutherland Global Services (Philippines)
   

Best Contact Center Support Professional – IT

• Yin Yuan – Strike Force Sales (Australia)
• Imran Khan – Ensign Communique (Pakistan)
• Alison yeo King Hong – NTUC Income Insurance Co-Operative (Singapore)
   

Best Recruitment Campaign

• Ensign Communique (Pakistan)
• Shell (Malaysia)
• TRG Customer Solutions (Philipinnes)
   

Best Technology Innovation – Vendor Solution

• HEP / Club Mahindra (India)
• TouchStar / Ensign Communique (Pakistan)
   

BEST CONTACT CENTER SUPPORT PROFESSIONAL - WORKFORCE PLANNING

• Syed Atif Ali – Ensign Communique (Pakistan)
• Mogan Babu – Shell (Malaysia)
• Archie D Monte – Sutherland Global Services (Philippines)
   

Best Outsourcing Partnership

• Strike Force Sales (Australia) and Sherlock Group
• Ensign Communique (Pakistan) and Systec Systems
• True Touch (Thailand) and NOK Airline
• Link:Q (Quantum Multimedia Communications) (Australia) and Optus

• Standard Chartered Bank (Thailand) for Best Contact Center
• Datacom (Malaysia) for Best Contact Center
• Devi Verebathran of VADS Berhad (Malaysia) for Best Leader
• Takahiro Shiina of Nippon Boehringer Ingelheim Co (Japan) for Best Leader
• Jameson Ong Jimenez of Sutherland Global Services Philippines for Best Leader
• Club Mahindra Holidays (India) for Best Customer Service
   

For information on the 2009 Awards, please fill out the form below, and you will receive information on the upcoming awards as it is released.