Welcome to the most prestigious awards and recognition program in the contact center world.

This is a unique program with 4 key elements:

1. Awards and recognition - regional and global
2. Rankings - domestic and international
3. Benchmarking - against not averages but the best
4. Best Practice Conference - sharing of ideas and world class practices

Now is the time to benchmark your center and your people against the best in your country, your continent and the World and earn recognition as well as develop your center and your people and take them to the next level.

Key elements at a glance

1. Awards and recognition
   

   Unlike any other awards of its kind, these are considered by many to be the ultimate awards, some even refer to them as the Olympics in the Contact Center World. The awards are awarded to the entrants who convince the judges (their peers in the industry and NOT vendors or sponsors) that they are indeed the best. It's a multi stage process starting with online applications where no preliminary judge knows your company name, location, only facts and figures to determine if you meet the requirements. In addition to the initial judging, there are 2 more levels - finalists are invited to present at a regional conference (1 of 3 taking place around the world). Next winners from the regional competition, in addition to earning recognition and awards for best in the region, gather annually to compete in Las Vegas against the best in the world.

2. Rankings (domestic and international)
   

   Unlike award programs where only winners take something away, every entrant who participates in the awards and best practice conference receives an official ranking showing their status in national, regional and against global competitors. This unique ranking helps companies differentiate themselves from unranked companies and, like awards, is a powerful tool to attract talent, reward employees, show customers and stakeholders how you perform. Every one ranked will receive an official logo and certificate.

3. Benchmarking - not against averages but against the best
   

   Every entrant who participates in the program and comes along to the best practices conference for their region will receive data relating to their entry and comparisons against other entrants who have reached the final stage. This data is supplied for categories you enter. The data is available to you for a full 12 months online and will give you comparisons with only the best. If you also attend the world conference on best practices, you will be eligible to receive data from around the world for categories you participated in. In addition, the best practices conference will give you unique insights into world class standards.

4. Best Practice Conference
   

   Every year we hold 4 events around the world. In 2013 we will be holding events in Orlando, Florida (USA), Vienna (Austria), Singapore and Las Vegas, Nevada (USA) where the best (and anyone interested in hearing what the best in the industry are doing) will be meeting and sharing best practice ideas. Everyone walks away with hundreds of ideas and this unique gathering is 100% case study based from practitioners. There are no consultants or vendors selling their products or services - just folks like you who run centers and do an amazing job.
   - See Conference details

Don't just take our word for it,
here are some entrants:

You get different perspective of call center management and solutions

It's all about benefits...

Nobody is selling anything to you other than ideas

Learning from your industry peers

I'd welcome people from all different industries

Very important conference in the industry

It's a great learning experience and great people here

Learning how we can improve ourselves and develop further

It's the top innovation in the industry

It's a recognition of the efforts that we are doing

It's a absolutely priceless

Best experience I've ever had

International people

From Asia, Europe and also the United States

Ranging from Managing Directors, Middle Management, front line staff and also Team Leaders

It is a very special learning opportunity

Lots of knowledge and lots of information

We're here speaking on behalf of our people

It was a lot to learn from other people and their practices

So many of our people come here tonight just actually got recognition

Very well organized, very well structured

I was pleasantly surprised by the quality of presentation and the information sharing

Oh I'm absolutely amazed!

Phenomenal!

I've really enjoyed it

Something that you can't take away

It's very exciting!

Definitely amazing!

Thrilled to be here!

Very exciting!

It's just great!

Mind-blowing!

It was a great event

Phenomenal!

You're the best!

Really exciting!

Absolutely amazing!

Really fantastic!

It was a great event for me

It's been absolutely brilliant

We all struck by it all really

It is awesome!

Thank you so much guys have a great few hours off (applause) See you(applause)