Award Winners - APAC Region 2010

Best Community Spirit

Gold Medal Winner:
PT. Bank Central Asia, TBK
Indonesia

Highly Commended:
  • The Advanced Research Group
  • China Mobile Zhejiang Company
Best Contact Center - Small (Outsourced)

Gold Medal Winner:
Celcom Axiata Berhad
Malaysia

Silver Medal Winner:
Info-Works.co.ltd
Japan
Best Contact Center - Medium (Inhouse)

Gold Medal Winner:
NTUC Income Insurance Co-Operative Limited
Singapore
Best Contact Center - Large (Inhouse)

Gold Medal Winner:
Commonwealth Bank of Australia - Direct Banking
Australia

Silver Medal Winner:
China Mobile Zhejiang Company
China

Bronze Medal Winner:
Customer Contact Center of CITIC Bank Credit Card Center
China

Runners Up:
  • PT Bank Mandiri (Persero) Tbk

Highly Commended:
  • The Hong Kong Jockey Club
  • PT. Bank Central Asia, TBK
Best Contact Center - Large (Outsourced)

Gold Medal Winner:
HCL Technologies Ltd. – BPO Business Services
India

Gold Medal Winner:
True Touch Co. Ltd
Thailand
Best Contact Center Leader

Gold Medal Winner:
Wardhani Soedjono
Indonesia

Silver Medal Winner:
Nathalya Wani Sabu
Indonesia

Bronze Medal Winner:
Daniel Bergan
Australia

Runners Up:
  • Takahiro Shiina of Nippon Boehringer Ingelheim Co,. Ltd.
  • Yap Hong Eng of NCS Pte. Ltd.
  • Derry Darana Martamihardja of PT TELEKOMUNIKASI INDONESIA
  • Kelvin Price of Altisource
Best Contact Center Sales Professional

Gold Medal Winner:
Jekky Norton Mahieu
Indonesia

Silver Medal Winner:
Sarah Campbell
Australia

Bronze Medal Winner:
swastina margaretha
Indonesia

Runners Up:
  • Khairul Alwi of VADS Business Process Sdn. Bhd. (721053-W)
Best Contact Center Supervisor

Gold Medal Winner:
Nicholas Khalil
Australia

Silver Medal Winner:
Fanny Lee
Singapore

Bronze Medal Winner:
Eddie Lau
Australia

Runners Up:
  • HIROMI OOTANI of Fujitsu Communication Services Limited

Highly Commended:
  • Frida Anandani of PT Bank Mandiri (Persero) Tbk
  • Mulia Cramer of PT TELEKOMUNIKASI INDONESIA
Best Contact Center Trainer

Gold Medal Winner:
Khairiah Adam
Malaysia

Silver Medal Winner:
Fabian Quezada
Australia

Bronze Medal Winner:
Tjoeng Ie Sen
Indonesia

Runners Up:
  • Toshiko Ikawa of Fujitsu Communication Services Ltd.

Highly Commended:
  • Teck Heng Wang of NTUC Income Insurance Co-Operative Limited
Best Customer Service Professional

Gold Medal Winner:
Bernie Goh
Singapore

Silver Medal Winner:
Kim Norris
Australia

Bronze Medal Winner:
Dwi Indah
Indonesia
Best Help Desk

Gold Medal Winner:
Celcom Axiata Berhad
Malaysia

Silver Medal Winner:
PT Bank Mandiri (Persero) Tbk
Indonesia
Best In Customer Service (Inhouse)

Gold Medal Winner:
St.George Bank
Australia

Silver Medal Winner:
China Mobile Zhejiang Company
China

Bronze Medal Winner:
PT Bank Mandiri (Persero) Tbk
Indonesia

Runners Up:
  • PT. Bank Central Asia, TBK
  • SOFTBANK MOBILE
Best In Customer Service (Outsourced)

Gold Medal Winner:
NTT-ME Corporation
Japan

Silver Medal Winner:
HCL Technologies Ltd. – BPO Business Services
India

Bronze Medal Winner:
The Advanced Research Group
Thailand
Best Incentive Scheme

Gold Medal Winner:
NCS Pte. Ltd.
Singapore

Silver Medal Winner:
St.George Bank
Australia
Best Contact Center Support Professional - HR

Gold Medal Winner:
Lene Du Preez
Australia

Silver Medal Winner:
I Aminarti Widiati
Indonesia

Bronze Medal Winner:
Retno Wulandari
Indonesia
Best Contact Center Support Professional - IT

Gold Medal Winner:
Alson Yeo
Singapore

Silver Medal Winner:
Meidilah Dwi Putra
Indonesia

Bronze Medal Winner:
Hermawan Thendean
Indonesia
Best Contact Center Support Professional - Workforce Planning

Gold Medal Winner:
Marco Angelo Burgos
Malaysia

Silver Medal Winner:
Teck Heng Wang
Singapore
Best Outbound Campaign

Gold Medal Winner:
PT. Bank Central Asia, TBK
Indonesia

Silver Medal Winner:
PT Bank Mandiri (Persero) Tbk
Indonesia
Best Outsourcing Partnership

Gold Medal Winner:
NCS Pte. Ltd.
Singapore

Silver Medal Winner:
True Touch Co. Ltd
Thailand

Bronze Medal Winner:
Telemarketing Japan, Inc.
Japan

Runners Up:
  • The Advanced Research Group
Best Recruitment Campaign

Gold Medal Winner:
PT. Bank Central Asia, TBK
Indonesia

Silver Medal Winner:
Celcom Axiata Berhad
Malaysia

Bronze Medal Winner:
VADS BERHAD
Malaysia
Best Technology Innovation - Internal Solution (Inhouse)

Gold Medal Winner:
SOFTBANK BB Corp.
Japan

Silver Medal Winner:
The Hong Kong Jockey Club
Hong Kong

Bronze Medal Winner:
PT. Bank Central Asia, TBK
Indonesia

Runners Up:
  • HCL Technologies Ltd. – BPO Business Services

Highly Commended:
  • PT Bank Mandiri (Persero) Tbk


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