Award Winners - EMEA Region 2011

Best Community Spirit

Gold Medal Winner:
Softline Pastel
South Africa

Silver Medal Winner:
XL World
Albania

Bronze Medal Winner:
PT Contact
Portugal
Best Contact Center - Medium (Inhouse)

Gold Medal Winner:
Sportingbet
Ireland

Silver Medal Winner:
BSH
Turkey

Runners Up:
  • Samsung Electronics Turkey
Best Contact Center - Large (Inhouse)

Gold Medal Winner:
British Gas
United Kingdom

Silver Medal Winner:
Yapi Kredi Bank
Turkey

Bronze Medal Winner:
avea iletisim hizmetleri as
Turkey
4th Placement:
National Bank of Greece
Greece
Best Contact Center - Large (Outsourced)

Gold Medal Winner:
Global Bilgi
Turkey

Silver Medal Winner:
Competence Call Center GmbH Berlin
Germany

Bronze Medal Winner:
Teleperformance Portugal
Portugal
4th Placement:
eFlow
Ireland
5th Placement:
Mellon Contact Services S.A.
Greece

Runners Up:
  • XL World
  • AssisTT
Best Contact Center Executive / Director

Gold Medal Winner:
Oleg Chornobryvtsev
Ukraine

Silver Medal Winner:
Ingrida Kunova
Slovakia

Bronze Medal Winner:
Tamsin Bradford
South Africa
4th Placement:
Pericles Papaspyropoulos
Greece
5th Placement:
Rosario Nastasi
Albania
Best Contact Center Operational Manager

Gold Medal Winner:
Christelle Correia
South Africa

Silver Medal Winner:
Orla Garrahy
Ireland

Bronze Medal Winner:
Nkululeko Nombika
South Africa
4th Placement:
Shelley Lawton
United Kingdom

Runners Up:
  • Khrystyna Bondar of Adelina Holding LLC
  • Alessandro Pozzi of XL World
Best Contact Center Sales Professional

Gold Medal Winner:
Simbai Shutu
South Africa

Silver Medal Winner:
Richard Mukuka
South Africa

Bronze Medal Winner:
Zinzi Tunce
South Africa

Highly Commended:
  • Olexandr Bukhanchuk of Adelina Holding LLC
Best Contact Center Supervisor

Gold Medal Winner:
Shane Bowles
Ireland

Silver Medal Winner:
Adnaan Adamjee
South Africa

Bronze Medal Winner:
Lee Herbert
United Kingdom
4th Placement:
Vasil Yanytskyi
Ukraine

Runners Up:
  • Nkululeko Nombika of Softline Pastel
  • Cuma Ahmet Sarikurt of AssisTT
Best Contact Center Trainer

Gold Medal Winner:
Olga Veselova
Russia

Silver Medal Winner:
Sue Emmett
Ireland
Best Customer Service Professional

Gold Medal Winner:
Catherine O'Driscoll
Ireland

Silver Medal Winner:
Dingani Ncube
South Africa

Bronze Medal Winner:
Kellie Deady
Ireland

Runners Up:
  • Lee Herbert of Vertex
  • Florence Muranganwa of Softline Pastel

Highly Commended:
  • iryna sidelnyk of Adelina Holding LLC
Best Help Desk

Gold Medal Winner:
first data hellas
Greece

Silver Medal Winner:
Softline Pastel
South Africa
Best In Customer Service (Inhouse)

Gold Medal Winner:
Optimus
Portugal

Silver Medal Winner:
BSH
Turkey

Bronze Medal Winner:
avea iletisim hizmetleri as
Turkey
4th Placement:
Softline Pastel
South Africa
5th Placement:
PT
Portugal

Runners Up:
  • Samsung Electronics Turkey
Best In Customer Service (Outsourced)

Gold Medal Winner:
Competence Call Center
Germany

Silver Medal Winner:
Teleperformance Portugal
Portugal

Bronze Medal Winner:
Teleperformance UK
United Kingdom
4th Placement:
Mellon Romania
Romania
5th Placement:
first data hellas
Greece
Best Incentive Scheme

Gold Medal Winner:
Global Bilgi AS
Turkey

Silver Medal Winner:
eFlow
Ireland

Bronze Medal Winner:
ZON Multimedia
Portugal

Runners Up:
  • XL World
Best Contact Center Support Professional - IT

Gold Medal Winner:
Kabir Vaderaa
Ireland
Best Contact Center Support Professional - Workforce Planning

Gold Medal Winner:
Alessandro Pozzi
Albania
Best Outbound Campaign

Gold Medal Winner:
OKeeffe & Swartz
South Africa

Silver Medal Winner:
National Bank of Greece
Greece

Bronze Medal Winner:
OKeeffe & Swartz
South Africa
4th Placement:
PT
Portugal
5th Placement:
Tempo
Turkey

Runners Up:
  • Teleperformance Portugal
  • XL World
  • Mellon Bulgaria

Highly Commended:
  • Yapi Kredi Bank
Best Outsourcing Partnership

Gold Medal Winner:
REACH for Telecommunications Services
Palestine

Silver Medal Winner:
AssisTT
Turkey

Bronze Medal Winner:
Competence Call Center S.R.L. Bratislava
Slovakia
4th Placement:
Mellon Romania
Romania

Runners Up:
  • XL World
  • avea iletisim hizmetleri as
Best Recruitment Campaign

Gold Medal Winner:
XL World
Albania

Silver Medal Winner:
Telecontact
Russia

Bronze Medal Winner:
PT Contact
Portugal
Best Technology Innovation - Internal Solution

Gold Medal Winner:
PT
Portugal

Silver Medal Winner:
Global Bilgi AS
Turkey

Bronze Medal Winner:
Yapi Kredi Bank
Turkey
4th Placement:
Mellon Contact Services S.A.
Greece

Runners Up:
  • XL World
  • ZON Multimedia
Best Technology Innovation - Vendor Solution

Gold Medal Winner:
Teleperformance UK
United Kingdom

Runners Up:
  • Naumen


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