Award Winners - EMEA Region 2012

Best Community Spirit

Gold Medal Winner:
ZON Multimedia
Portugal

Silver Medal Winner:
AssisTT
Turkey

Bronze Medal Winner:
PT Contact
Portugal

Runners Up:

REACH for Telecommunications Services
Sportingbet.com / MLB Ltd.

Best Contact Center - Small (Inhouse)

Gold Medal Winner:
Bank Aljazira
Saudi Arabia

Silver Medal Winner:
Acronis, Inc
Russia

Bronze Medal Winner:
Carlsberg Denmark A/S
Denmark

Best Contact Center - Small (Outsourced)

Gold Medal Winner:
Go Response Ltd
United Kingdom

Best Contact Center - Medium (Inhouse)

Gold Medal Winner:
DHL EXPRESS
Turkey

Silver Medal Winner:
Mashreq
United Arab Emirates

Bronze Medal Winner:
ASYA KATILIM BANKASI A.S.
Turkey

Best Contact Center - Large (Inhouse)

Gold Medal Winner:
Vodafone Turkey
Turkey

Silver Medal Winner:
Kyivstar
Ukraine

Bronze Medal Winner:
AVEA
Turkey

Best Contact Center - Large (Outsourced)

Gold Medal Winner:
Acticall
France

Silver Medal Winner:
Teleperformance Portugal
Portugal

Bronze Medal Winner:
AssisTT
Turkey

Best Contact Center Executive / Director

Gold Medal Winner:
Mark Kirby
United Kingdom

Silver Medal Winner:
Hakan Celik
Turkey

Bronze Medal Winner:
Ed Benack
Russia

Best Contact Center Operational Manager

Gold Medal Winner:
Ryan Kleynhans
South Africa

Silver Medal Winner:
Edmund Reddy
South Africa

Bronze Medal Winner:
Christos Samaras
Greece

Runners Up:

Elham Benchekroune of nasair

Best Contact Center Sales Professional

Gold Medal Winner:
Magama Mbele
South Africa

Silver Medal Winner:
Tetyana Nemyrska
Ukraine

Bronze Medal Winner:
Jacob Holmkvist Nilsson
Denmark

Best Contact Center Supervisor

Gold Medal Winner:
Dillon Pillay
South Africa

Silver Medal Winner:
Pedro Zenha
Portugal

Bronze Medal Winner:
Jasmina Ajoodha
South Africa

Best Contact Center Trainer

Gold Medal Winner:
Begum Kocaefe
Turkey

Silver Medal Winner:
Roman Grysyo
Ukraine

Bronze Medal Winner:
Zuzana Hanelova
Czech Republic

Best Customer Service Professional

Gold Medal Winner:
Joanne Papapetros
Greece

Silver Medal Winner:
Fezeka Kubeka
South Africa

Bronze Medal Winner:
Murat Mermer
Turkey

Best Direct Response Campaign

Gold Medal Winner:
4 Life Direct
Poland

Best Help Desk

Gold Medal Winner:
Acronis, Inc
Russia

Silver Medal Winner:
first data hellas
Greece

Bronze Medal Winner:
AssisTT
Turkey

Best In Customer Service (Inhouse)

Gold Medal Winner:
Optimus
Portugal

Silver Medal Winner:
DHL EXPRESS
Turkey

Bronze Medal Winner:
CEZ Zákaznické služby, s.r.o.
Czech Republic

Best In Customer Service (Outsourced)

Gold Medal Winner:
AssisTT
Turkey

Silver Medal Winner:
Teleperformance Portugal
Portugal

Bronze Medal Winner:
Acticall
France

Best Incentive Scheme

Gold Medal Winner:
ALJ
Saudi Arabia

Silver Medal Winner:
Telecontact
Russia

Best Contact Center Design Award

Gold Medal Winner:
ZON Multimedia
Portugal

Silver Medal Winner:
AssisTT
Turkey

Bronze Medal Winner:
Go Response Ltd
United Kingdom

Best Contact Center Support Professional - IT

Gold Medal Winner:
Marco da Silva
South Africa

Best Contact Center Support Professional - Workforce Planning

Gold Medal Winner:
Vijay Vettiyamkunnath
South Africa

Silver Medal Winner:
Meraj Shabbir
Saudi Arabia

Best Home / Remote Agent Program

Gold Medal Winner:
ZON Multimedia
Portugal

Silver Medal Winner:
AssisTT
Turkey

Best Outbound Campaign

Gold Medal Winner:
OKeeffe & Swartz
South Africa

Silver Medal Winner:
Mellon Poland
Poland

Bronze Medal Winner:
Mellon Bulgaria
Bulgaria

Best Outsourcing Partnership

Gold Medal Winner:
Turkcell Global Bilgi
Turkey

Silver Medal Winner:
Teleperformance Portugal
Portugal

Bronze Medal Winner:
Acronis, Inc
Russia

Best Recruitment Campaign

Gold Medal Winner:
CMC
Turkey

Silver Medal Winner:
Telecontact
Russia

Bronze Medal Winner:
Sofica Group JSC
Bulgaria

Best Sales Campaign - Inbound or Outbound

Gold Medal Winner:
4 Life Direct
Poland

Silver Medal Winner:
OKeeffe & Swartz
South Africa

Bronze Medal Winner:
Global Bilgi LLC - Ukraine
Ukraine

Best Technology Innovation - Internal Solution

Gold Medal Winner:
ZON Multimedia
Portugal

Silver Medal Winner:
first data hellas
Greece

Bronze Medal Winner:
Optimus
Portugal

Best use of Self-service Technology

Gold Medal Winner:
Turkcell Global Bilgi
Turkey

Silver Medal Winner:
Vodafone Turkey
Turkey

Bronze Medal Winner:
Acronis, Inc
Russia

Green Contact Center

Gold Medal Winner:
PT Contact
Portugal

Quality Auditor

Gold Medal Winner:
Mxolisi Dube
South Africa

Silver Medal Winner:
Daniela Sokolova
Bulgaria

Bronze Medal Winner:
Elena Ishchenko
Ukraine

- 返回頂部 -
聯繫我們 | ContactCenterWorld.com |鏈接我們
 廣告服務 | 提交編輯

© ContactCenterWorld.com 1999-Present
全球技術支持中心專業人員組織接觸