Award Winners - APAC Region 2012

Best Community Spirit

Gold Medal Winner:
PT. Bank Central Asia, TBK
Indonesia

Silver Medal Winner:
VADS Business Process Sdn Bhd
Malaysia

Bronze Medal Winner:
softbank Mobile
Japan
Best Contact Center - Small (Inhouse)

Gold Medal Winner:
QNet Ltd
Malaysia

Silver Medal Winner:
Transit Link Pte Ltd
Singapore

Bronze Medal Winner:
Shine Lawyers
Australia
Best Contact Center - Small (Outsourced)

Gold Medal Winner:
softbank Mobile
Japan

Silver Medal Winner:
NTTsolco
Japan
Best Contact Center - Medium (Inhouse)

Gold Medal Winner:
Western Power
Australia

Gold Medal Winner:
Housing & Development Board
Singapore

Silver Medal Winner:
MSD K.K.
Japan

Bronze Medal Winner:
iSelect Health Pty Ltd
Australia
Best Contact Center - Medium (Outsourced)

Gold Medal Winner:
NTTsolco
Japan

Silver Medal Winner:
One To One Contacts Co., Ltd.
Thailand

Bronze Medal Winner:
Singtel
Singapore
Best Contact Center - Large (Inhouse)

Gold Medal Winner:
PT. Bank Central Asia, TBK
Indonesia

Gold Medal Winner:
NAB
Australia

Silver Medal Winner:
Bank Mandiri
Indonesia

Bronze Medal Winner:
Guangzhou customer service Center,GuangDong Co.,Ltd,China Mobile Group
China
Best Contact Center - Large (Outsourced)

Gold Medal Winner:
VADS Business Process Sdn. Bhd. (721053-W)
Malaysia

Silver Medal Winner:
PCCW Teleservices
Philippines

Bronze Medal Winner:
Hutchison CP Telecommunications
Indonesia
Best Contact Center Executive / Director

Gold Medal Winner:
Malou Caluza
Hong Kong

Silver Medal Winner:
Kiyoko Yoshimura
Japan

Bronze Medal Winner:
Evi Riawati
Indonesia
Best Contact Center Operational Manager

Gold Medal Winner:
Jefferson Opendo
Philippines

Silver Medal Winner:
Sue Coe
Australia

Bronze Medal Winner:
Nor Hazura Ninggal
Malaysia
Best Contact Center Sales Professional

Gold Medal Winner:
A. Rakhmat Taufiq
Indonesia

Silver Medal Winner:
DIANI EKA RAHMI LUBIS
Indonesia

Bronze Medal Winner:
Purwantini Junianti
Indonesia
Best Contact Center Supervisor

Gold Medal Winner:
Erich Sunarta
Indonesia

Silver Medal Winner:
Sayed Maruf Rabby
Malaysia

Bronze Medal Winner:
Ralph William Pangilinan
Philippines
Best Contact Center Trainer

Gold Medal Winner:
Yusi Rahima
Indonesia

Silver Medal Winner:
Rahmat Rahmat
Indonesia

Bronze Medal Winner:
Muhammad Wahyudin
Indonesia
Best Customer Service Professional

Gold Medal Winner:
Bernie Role
Philippines

Silver Medal Winner:
Izat Amir Ariffin
Malaysia

Bronze Medal Winner:
Melva Ramalany
Indonesia
Best Direct Response Campaign

Gold Medal Winner:
PT Astra Internasional Tbk - AstraWorld
Indonesia

Silver Medal Winner:
PT. Bank Central Asia, TBK
Indonesia

Bronze Medal Winner:
Bank Mandiri
Indonesia
Best Help Desk

Gold Medal Winner:
SingTel
Singapore

Silver Medal Winner:
PCCW Teleservices
Philippines

Bronze Medal Winner:
PT Astra Internasional Tbk - AstraWorld
Indonesia
Best In Customer Service (Inhouse)

Gold Medal Winner:
SingTel
Malaysia

Silver Medal Winner:
PT. Bank Central Asia, TBK
Indonesia

Bronze Medal Winner:
PT Astra Internasional Tbk - AstraWorld
Indonesia
Best In Customer Service (Outsourced)

Gold Medal Winner:
PCCW Teleservices
Philippines

Silver Medal Winner:
PT. Telekomunikasi Selular
Indonesia

Bronze Medal Winner:
One To One Contacts Co., Ltd.
Thailand
Best Incentive Scheme

Gold Medal Winner:
OCIS Group
Australia

Silver Medal Winner:
Hutchison CP Telecommunications
Indonesia

Bronze Medal Winner:
Bank Mandiri
Indonesia
Best Contact Center Design Award

Gold Medal Winner:
The Hong Kong Jockey Club
Hong Kong

Silver Medal Winner:
SingTel
Malaysia

Bronze Medal Winner:
Hutchison CP Telecommunications
Indonesia
Best Contact Center Support Professional - HR

Gold Medal Winner:
Indah Rungkat
Indonesia

Silver Medal Winner:
Gita Nrangwesty
Indonesia
Best Contact Center Support Professional - IT

Gold Medal Winner:
Mohamad Yunus
Indonesia

Silver Medal Winner:
Hendra Mulyadi
Indonesia

Bronze Medal Winner:
Risky Ananda
Indonesia
Best Contact Center Support Professional - Workforce Planning

Gold Medal Winner:
Anna Yee
Malaysia

Silver Medal Winner:
Daniel Iyan David Nababan
Indonesia

Bronze Medal Winner:
Iman Prasetyo
Indonesia
Best Customer Loyalty Program

Gold Medal Winner:
VADS Business Process Sdn Bhd
Malaysia

Silver Medal Winner:
PT. Bank Central Asia, TBK
Indonesia

Bronze Medal Winner:
SOFTBANK TELECOM Corp.
Japan
Best Home / Remote Agent Program

Gold Medal Winner:
iiNet
Australia
Best Outbound Campaign

Gold Medal Winner:
VADS Business Process Sdn Bhd
Malaysia

Silver Medal Winner:
SMBC Nikko Securities Inc.
Japan

Bronze Medal Winner:
Bank Mandiri
Indonesia
Best Outsourcing Partnership

Gold Medal Winner:
VADS Business Process Sdn Bhd
Malaysia

Silver Medal Winner:
PT Astra Internasional Tbk - AstraWorld
Indonesia

Bronze Medal Winner:
Hutchison CP Telecommunications
Indonesia
Best Recruitment Campaign

Gold Medal Winner:
PT Astra Internasional Tbk - AstraWorld
Indonesia

Silver Medal Winner:
PT. Bank Central Asia, TBK
Indonesia

Bronze Medal Winner:
Bank Mandiri
Indonesia
Best Sales Campaign - Inbound or Outbound

Gold Medal Winner:
VADS Business Process Sdn. Bhd. (721053-W)
Malaysia

Silver Medal Winner:
PT Astra Internasional Tbk - AstraWorld
Indonesia

Bronze Medal Winner:
Bank Mandiri
Indonesia
Best Technology Innovation - Internal Solution

Gold Medal Winner:
PT. Bank Central Asia, TBK
Indonesia

Silver Medal Winner:
NTUC Income Insurance Co-Operative Limited
Singapore

Bronze Medal Winner:
PT Astra Internasional Tbk - AstraWorld
Indonesia
Best use of Self-service Technology

Gold Medal Winner:
SOFTBANK BB Corp.
Japan

Silver Medal Winner:
The Hong Kong Jockey Club
Hong Kong

Bronze Medal Winner:
Bank Mandiri
Indonesia
Best use of Social Media in the Contact Center

Gold Medal Winner:
Guangzhou customer service Center,GuangDong Co.,Ltd,China Mobile Group
China

Silver Medal Winner:
Bank Mandiri
Indonesia

Bronze Medal Winner:
softbank Mobile
Japan
Green Contact Center

Gold Medal Winner:
PT Astra Internasional Tbk - AstraWorld
Indonesia

Silver Medal Winner:
PT. Bank Central Asia, TBK
Indonesia

Bronze Medal Winner:
softbank Mobile
Japan
Quality Auditor

Gold Medal Winner:
Archivald Ramos
Philippines

Silver Medal Winner:
Fitriah Zuhrina
Indonesia

Bronze Medal Winner:
Mahendra Santoso
Indonesia


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