Award Winners - APAC Region 2011

Best Community Spirit

Gold Medal Winner:
AMP
Australia

Silver Medal Winner:
SOFTBANK MOBILE
Japan

Highly Commended:
  • PT Bank Mandiri (Persero) Tbk
  • PT. Bank Central Asia, TBK
Best Contact Center - Small (Inhouse)

Gold Medal Winner:
Cummins South Pacific
Australia
Best Contact Center - Medium (Inhouse)

Gold Medal Winner:
iSelect Health Pty Ltd
Australia

Silver Medal Winner:
SingTel
Singapore

Bronze Medal Winner:
BOQ CCC
Australia
4th Placement:
AMP
Australia
Best Contact Center - Medium (Outsourced)

Gold Medal Winner:
SingTel
Singapore

Silver Medal Winner:
OCIS Fiji
Fiji

Bronze Medal Winner:
Affinity Solution Co.,Ltd.
Thailand
Best Contact Center - Large (Inhouse)

Gold Medal Winner:
St.George Bank
Australia

Silver Medal Winner:
PT. Bank Central Asia, TBK
Indonesia

Bronze Medal Winner:
China Mobile Henan Branch
China

Runners Up:
  • PT Bank Mandiri (Persero) Tbk
  • VADS Business Process Sdn Bhd
Best Contact Center - Large (Outsourced)

Gold Medal Winner:
Teledirect Pte Ltd
Singapore

Gold Medal Winner:
VADS Business Process Sdn. Bhd. (721053-W)
Malaysia

Silver Medal Winner:
SOFTBANK BB Corp.
Japan

Bronze Medal Winner:
HCL BPO
India
Best Contact Center Executive / Director

Gold Medal Winner:
Antoine Casgrain
Australia

Silver Medal Winner:
Seizo Sakata
Japan

Bronze Medal Winner:
Arman Hazairin
Indonesia
Best Contact Center Operational Manager

Gold Medal Winner:
Martin Sizer
Australia

Silver Medal Winner:
Steve Tassone
Australia

Bronze Medal Winner:
Belinda Loizou
Australia
4th Placement:
Jessica Coates
Australia

Runners Up:
  • Novie Marlika of PT Astra Internasional Tbk - AstraWorld
  • Dewi Anggreini Murtiningrum of CIMB NIAGA
Best Contact Center Sales Professional

Gold Medal Winner:
Suci Aprilusi
Indonesia

Silver Medal Winner:
Revi Rianti
Indonesia

Bronze Medal Winner:
Risanto Kilala
Indonesia
Best Contact Center Supervisor

Gold Medal Winner:
Jekky Norton Mahieu
Indonesia

Silver Medal Winner:
Joanne McLennan
Australia

Bronze Medal Winner:
Tumpak Ricardo
Indonesia
4th Placement:
Andri Ebenhard Panangian
Indonesia
Best Contact Center Trainer

Gold Medal Winner:
Svjetlana Trivuncevic
Australia

Silver Medal Winner:
donalfi donalfi
Indonesia
Best Customer Service Professional

Gold Medal Winner:
Kusbandiah .
Indonesia

Silver Medal Winner:
Taner Mallia
Australia

Bronze Medal Winner:
Danuwijaya Halim
Indonesia
Best Direct Response Campaign

Gold Medal Winner:
Directorate General of Taxes
Indonesia

Silver Medal Winner:
SOFTBANK MOBILE
Japan
Best Help Desk

Gold Medal Winner:
SingTel
Singapore

Silver Medal Winner:
Cummins South Pacific
Australia

Runners Up:
  • PT Bank Mandiri (Persero) Tbk
  • HCL BPO
Best In Customer Service (Inhouse)

Gold Medal Winner:
SOFTBANK MOBILE
Japan

Silver Medal Winner:
PT. Bank Central Asia, TBK
Indonesia

Bronze Medal Winner:
PT Bank Mandiri (Persero) Tbk
Indonesia
4th Placement:
AMP
Australia
Best In Customer Service (Outsourced)

Gold Medal Winner:
HCL BPO
India

Silver Medal Winner:
Affinity Solution Co.,Ltd.
Thailand
Best Incentive Scheme

Gold Medal Winner:
HCL BPO
India
Best Contact Center Support Professional - HR

Gold Medal Winner:
Ie Sen Tjoeng
Indonesia

Silver Medal Winner:
Eny Rukmi Amdarini
Indonesia

Runners Up:
  • Victor Johannes Manurung of PT. Infomedia Nusantara
Best Contact Center Support Professional - IT

Gold Medal Winner:
Erich Sunarta
Indonesia

Silver Medal Winner:
James Wang
Australia

Bronze Medal Winner:
Tim Hamilton
Australia

Runners Up:
  • Shanti Ariani of PT Bank Mandiri (Persero) Tbk
Best Contact Center Support Professional - Workforce Planning

Gold Medal Winner:
Lisa Morley
New Zealand

Silver Medal Winner:
Gisdy Remona Sitompul
Indonesia
Best Outbound Campaign

Gold Medal Winner:
PT. Bank Central Asia, TBK
Indonesia

Silver Medal Winner:
Nikko Cordial Securities Inc.
Japan

Bronze Medal Winner:
PT Astra Internasional Tbk - AstraWorld
Indonesia
4th Placement:
PT Bank Mandiri (Persero) Tbk
Indonesia
5th Placement:
SOFTBANK TELECOM Corp.
Japan

Runners Up:
  • Directorate General of Taxes
  • Affinity Solution Co.,Ltd.
Best Outsourcing Partnership

Gold Medal Winner:
VADS Business Process Sdn. Bhd. (721053-W)
Malaysia

Silver Medal Winner:
SOFTBANK MOBILE
Japan

Bronze Medal Winner:
Affinity Solution Co.,Ltd.
Thailand
4th Placement:
NTT-ME Corporation
Japan
5th Placement:
HCL BPO
India
Best Recruitment Campaign

Gold Medal Winner:
PT Astra Internasional Tbk - AstraWorld
Indonesia

Silver Medal Winner:
HCL BPO
India
Best Technology Innovation - Internal Solution

Gold Medal Winner:
SOFTBANK BB Corp.
Japan

Silver Medal Winner:
XL Axiata, Tbk
Indonesia

Bronze Medal Winner:
PT Astra Internasional Tbk - AstraWorld
Indonesia
4th Placement:
PT Bank Mandiri (Persero) Tbk
Indonesia
5th Placement:
PT. Bank Central Asia, TBK
Indonesia


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