Award Winners - EMEA Region 2009

Best Community Spirit

Gold Medal Winner:
Kelly, A Division of the Kelly Group Limited
South Africa

Silver Medal Winner:
Qatar Telecom
Qatar

Bronze Medal Winner:
PT Contact
Portugal
Best Contact Center - Medium

Gold Medal Winner:
Türk Ekonomi Bankasi (TEB)
Turkey

Silver Medal Winner:
Holiday Extras Ltd
United Kingdom

Bronze Medal Winner:
British Gas Services (Outbound Aquisition)
Scotland

Highly Commended:
  • National Bank of Greece
  • Mellon Poland Sp. z o.o.
Best Contact Center - Large

Gold Medal Winner:
Global Bilgi
Turkey

Silver Medal Winner:
GARANTI BANK
Turkey

Bronze Medal Winner:
Citi
Ireland

Highly Commended:
  • TMN
  • EDF Energy
  • Arab National Bank
Best Contact Center Leader

Gold Medal Winner:
Craig Hardy
United Kingdom

Bronze Medal Winner:
Seamus Osborne
Ireland

Highly Commended:
  • Peter Mooney of Holiday Extras Ltd
  • Luay AlNimri of Arab National Bank
  • Pinar Baytoren of Türk Ekonomi Bankasi (TEB)
Best Contact Center Sales Professional

Gold Medal Winner:
Zouboulio Lyrantzi
Greece

Silver Medal Winner:
Jaimes Typton-Hyam
United Kingdom

Bronze Medal Winner:
Linda McInnes
Scotland

Highly Commended:
  • Nihal Gulcan of Türk Ekonomi Bankasi (TEB)
Best Contact Center Supervisor

Gold Medal Winner:
Zainool Abedeen Bux
South Africa

Silver Medal Winner:
Areti Botaiti
Greece

Bronze Medal Winner:
Ashley Peters
United Kingdom

Highly Commended:
  • Kaloyan Valev of 60K, International Contact Centres
  • Anmar Faris of Qatar Telecom
  • Marta Cicha of Mellon Poland Sp. z o.o.
  • Kaloyan Valev of 60K, International Contact Centres
Best Contact Center Trainer

Gold Medal Winner:
Donna Walker
United Kingdom

Silver Medal Winner:
Cihan Besir
Turkey

Bronze Medal Winner:
Lamya Gad
Qatar

Highly Commended:
  • Wendy Mellett of Vertex
Best Customer Service Professional

Gold Medal Winner:
Samuil Filipov
Bulgaria

Silver Medal Winner:
Maria Kyriakopoulou
Greece
Best In Customer Service

Gold Medal Winner:
Sportingbet
Ireland

Silver Medal Winner:
TMN
Portugal

Bronze Medal Winner:
Teleperformance Portugal
Portugal

Highly Commended:
  • National Bank of Greece
  • Citi
  • Türk Ekonomi Bankasi (TEB)
  • TMN
  • Competence Call Center
Best Technology Innovation - Internal Solution

Gold Medal Winner:
TMN
Portugal

Silver Medal Winner:
GARANTI BANK
Turkey

Bronze Medal Winner:
National Bank of Greece
Greece

Highly Commended:
  • PT Contact
  • Qatar Telecom
Best Contact Center Support Professional - IT

Gold Medal Winner:
Gregor Willenberg
Germany

Silver Medal Winner:
Kyriakos Glentzakis
Greece

Bronze Medal Winner:
Abdullah Al-Dawsari
Saudi Arabia

Highly Commended:
  • Sagren Naidoo of Direct Channel Holdings
  • Samah Abdullah of Qatar Telecom
Best Contact Center Support Professional - Workforce Planning

Gold Medal Winner:
Karen Fairley
United Kingdom

Silver Medal Winner:
Seamus Osborne
Ireland

Bronze Medal Winner:
Theodore Patsilinakos
Greece

Highly Commended:
  • Vera Mateus of PT Contact
Best Outbound Campaign

Gold Medal Winner:
Qatar Telecom
Qatar

Silver Medal Winner:
GARANTI BANK
Turkey

Bronze Medal Winner:
Türk Ekonomi Bankasi (TEB)
Turkey

Highly Commended:
  • Mellon Poland Sp. z o.o.
  • TMN
  • PT Contact
  • National Bank of Greece
Best Outsourcing partnership

Gold Medal Winner:
The Dialogue Group/IPT
South Africa

Silver Medal Winner:
Teleperformance Portugal
Portugal

Bronze Medal Winner:
Global Bilgi
Turkey

Highly Commended:
  • Competence Call Center
  • Mellon Poland Sp. z o.o.
  • TMN
  • PT Contact
  • Türk Ekonomi Bankasi (TEB)
  • Sykes
  • EDF Energy
Best Technology Innovation - Vendor Solution

Gold Medal Winner:
SDL
United Kingdom

Silver Medal Winner:
Scottish & Newcastle/NextiraOne
United Kingdom

Bronze Medal Winner:
SmartPoint Technologies
United Kingdom

Highly Commended:
  • Qatar Telecom
  • Transversal


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