Award Winners - Americas Region 2010

Best Community Spirit

Gold Medal Winner:
Whirlpool Customer eXperience Center
United States

Silver Medal Winner:
CVS Caremark
United States

Bronze Medal Winner:
Shepellfgi
Canada

Runners Up:
  • Accenture
  • New York Life

Highly Commended:
  • ACCENT Marketing
  • Virgin Mobile Canada
  • StarTek
Best Contact Center - Small (Inhouse)

Gold Medal Winner:
SurveyGizmo
United States

Silver Medal Winner:
20-20 Technologies, Inc.
United States
Best Contact Center - Medium (Inhouse)

Gold Medal Winner:
MassMutual
United States

Silver Medal Winner:
ING Direct
Canada

Bronze Medal Winner:
Credit Protection Association, LP
United States

Bronze Medal Winner:
Zurich North America
United States
Best Contact Center - Medium (Outsourced)

Gold Medal Winner:
ACCENT Marketing Services
United States

Silver Medal Winner:
Accenture
Canada
Best Contact Center - Large (Inhouse)

Gold Medal Winner:
Agero
United States

Silver Medal Winner:
Scotiabank Atlantic Contact Centre
Canada

Runners Up:
  • DHL Express
Best Contact Center - Large (Outsourced)

Gold Medal Winner:
Vangent, Inc.
United States

Silver Medal Winner:
Blue Ocean Contact Centers
Canada

Bronze Medal Winner:
Connextions
United States
Best Contact Center Leader

Gold Medal Winner:
Craig Johnson
United States

Silver Medal Winner:
Samantha Kanold
Canada

Bronze Medal Winner:
Patrick Cerullo
Canada

Runners Up:
  • Trisa Garcia of Global Payments Inc.
Best Contact Center Sales Professional

Gold Medal Winner:
Philip Cavan
United States

Silver Medal Winner:
Adam Charof
United States

Bronze Medal Winner:
Zahra Shekarforoush
Canada

Runners Up:
  • Claire Fewell of StarTek
Best Contact Center Supervisor

Gold Medal Winner:
Mike Woolf
United States

Silver Medal Winner:
Fred Beason
Canada

Bronze Medal Winner:
Sherri Guerra
United States

Runners Up:
  • Dustin Pardue of Global Payments Inc.
  • Sarah Heath of Accenture
Best Contact Center Trainer

Gold Medal Winner:
Chris Thompson
Canada

Silver Medal Winner:
January Immer
United States
Best Customer Service Professional

Gold Medal Winner:
Danielle Baker
United States

Gold Medal Winner:
Joseph Waller
United States

Silver Medal Winner:
Michelle Hong
Canada

Bronze Medal Winner:
Serena Ton
Canada

Runners Up:
  • Heather Dolan of Global Payments Inc.
Best In Customer Service (Inhouse)

Gold Medal Winner:
CVS Caremark
United States

Silver Medal Winner:
New York Life
United States

Bronze Medal Winner:
Zurich North America
United States

Runners Up:
  • Scotiabank Atlantic Contact Centre
Best In Customer Service (Outsourced)

Gold Medal Winner:
Connextions
United States
Best Incentive Scheme

Gold Medal Winner:
SurveyGizmo
United States
Best Contact Center Support Professional - HR

Gold Medal Winner:
Vicky Staats
United States

Silver Medal Winner:
Stacy Spradling
United States
Best Contact Center Support Professional - IT

Gold Medal Winner:
Nima Alvarez
United States

Silver Medal Winner:
Noel Clemons
United States
Best Contact Center Support Professional - Workforce Planning

Gold Medal Winner:
Paul Guzman
Canada

Silver Medal Winner:
Walt Kelly
United States
Best Outsourcing Partnership

Gold Medal Winner:
LQ Management, L.L.C.
United States
Best Technology Innovation - Internal Solution

Gold Medal Winner:
The Results Companies
United States

Silver Medal Winner:
Connextions
United States
Best Technology Innovation - Vendor Solution

Gold Medal Winner:
Voice Print International, Inc.
United States


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