Award Winners - Americas Region 2009

Best Community Spirit

Gold Medal Winner:
StarTek
United States

Silver Medal Winner:
APAC Customer Services, Inc.
United States

Bronze Medal Winner:
Whirlpool Customer eXperience Center
United States

Highly Commended:
  • APAC Customer Services, Inc.
  • Midwest Contact Center
  • APAC Customer Services, Inc.
  • Allied International Credit
  • ACCENT Marketing Services
  • Humana Military Healthcare Services
Best Contact Center - Small

Gold Medal Winner:
Albridge Solutions
United States

Silver Medal Winner:
IQMS
United States
Best Contact Center - Medium

Gold Medal Winner:
New York Life
United States

Silver Medal Winner:
Mass Mutual
United States

Bronze Medal Winner:
Humana Military Healthcare Services
United States

Highly Commended:
  • Zurich Care Center
  • Citigroup
  • Advanced TeleSolutions
  • Midwest Contact Center
  • Cara Call Centre
  • Vertex
  • Citibank
  • Global Payments Canada GP
Best Contact Center - Large

Gold Medal Winner:
Whirlpool Customer eXperience Center
United States

Silver Medal Winner:
Allied International Credit
Canada

Bronze Medal Winner:
ACCENT Marketing Services
United States

Highly Commended:
  • Humana, Inc.
  • Starwood Hotels and Resorts
  • Outsourcing S.A.
  • Blue Ocean Contact Centers
  • ACCENT Marketing Services
Best Contact Center Leader

Gold Medal Winner:
Darrell Robertson
United States

Silver Medal Winner:
Sandy Morrison
United States

Bronze Medal Winner:
Patrick Cerullo
Canada

Highly Commended:
  • Fernando Granziera of Citibank
  • Rebecca Highland of Global Payments Canada GP
  • Armando Viegas of Cara Call Centre
  • Roy Gaunce of Humana Military Healthcare Services
  • Michael Woolf of Global Payments Inc.
  • Alex Sauickie of Albridge Solutions
Best Contact Center Sales Professional

Gold Medal Winner:
Dennis Budden
Canada

Silver Medal Winner:
Stuart Clark
United States

Bronze Medal Winner:
Amber Kenyon
Canada

Highly Commended:
  • Craig Murray of Bell Aliant
  • Adam Charof of StarTek
Best Contact Center Supervisor

Gold Medal Winner:
Denise Keating
Canada

Silver Medal Winner:
Tanya Ferraro
Canada

Bronze Medal Winner:
Carol Larson
United States

Highly Commended:
  • Angela Mack of Humana, Inc.
  • Michael Woolf of Global Payments Inc.
  • Linda Gallant of Virtual-Agent Services
  • Jorge Lombardi of Citibank
  • Geoff Lustig of StarTek
Best Contact Center Trainer

Gold Medal Winner:
Kimberly Kilby
United States

Silver Medal Winner:
Salvatore Beninato
Canada

Bronze Medal Winner:
Karen Burjeck
United States

Highly Commended:
  • Faneiza Bacchus of Cara Call Centre
Best Customer Service Professional

Gold Medal Winner:
Talli Osborne
Canada

Silver Medal Winner:
Brenda Smith
United States

Bronze Medal Winner:
Helen Gartland
United States

Highly Commended:
  • Jason Mercury of Cara Call Centre
  • Bernard Fogg of Global Payments Inc.
  • Coleen Buoncristiano of Citigroup
  • Marie Spencer of Bell Aliant
  • Jill Hopper of Humana, Inc.
  • Sheena Blair of Virtual-Agent Services
  • Donna Plummer of ACCENT Marketing Services
Best In Customer Service

Gold Medal Winner:
Virgin Mobile Canada
Canada

Silver Medal Winner:
Agero
United States

Bronze Medal Winner:
Humana Military Healthcare Services
United States

Highly Commended:
  • Zurich Care Center
  • Mass Mutual
  • Global Payments Inc.
  • Albridge Solutions
  • INFONAVIT
  • Vertex
Best Contact Center Support Professional - HR

Gold Medal Winner:
Amanda Attwells
Canada

Silver Medal Winner:
Jenny Bosley
United States

Bronze Medal Winner:
Brittany Brannon
United States

Highly Commended:
  • Janice Neshevich of Allied International Credit
  • Cindy Hicks of ACCENT Marketing Services
Best Contact Center Support Professional - IT

Gold Medal Winner:
Prashanth Thanu
Canada
Best Contact Center Support Professional - Workforce Planning

Gold Medal Winner:
Gian Brackin
United States

Silver Medal Winner:
Bill Stebbins
United States

Bronze Medal Winner:
Laura DeWitte
United States
Best Outbound Campaign

Gold Medal Winner:
Bell Aliant
Canada
Best Outsourcing partnership

Gold Medal Winner:
Bell Aliant
Canada

Silver Medal Winner:
Global Payments Inc.
United States
Best Recruitment Campaign

Gold Medal Winner:
Mass Mutual Financial Group
United States

Silver Medal Winner:
Allied International Credit
Canada
Best Technology Innovation - Internal Solution

Gold Medal Winner:
Albridge Solutions
United States

Silver Medal Winner:
Allied International Credit
Canada

Bronze Medal Winner:
Blue Ocean Contact Centers
Canada
Best Technology Innovation - Vendor Solution

Gold Medal Winner:
UNC
United States

Silver Medal Winner:
Contact Solutions, Inc.
United States

Bronze Medal Winner:
UTOPY
United States

Highly Commended:
  • Next IT Corporation
  • InsideSales.com
  • Knoa Software Inc.


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