Award Winners - APAC Region 2009

Best Community Spirit

Gold Medal Winner:
Connect Centre Private Limited
Singapore

Silver Medal Winner:
Siemens Australia Ltd
Australia

Bronze Medal Winner:
PT. Bank Central Asia, TBK
Indonesia

Highly Commended:
  • Ensign Communique
  • PT Bank Mandiri (Persero) Tbk

Best Contact Center - Small

Gold Medal Winner:
Siemens Australia Ltd
Australia

Highly Commended:
  • Government Pension Fund

Best Contact Center - Medium

Gold Medal Winner:
Link:Q (Quantum Multimedia Communications)
Australia

Silver Medal Winner:
Auckland Regional Council
New Zealand

Highly Commended:
  • Ensign Communique

Best Contact Center - Large

Gold Medal Winner:
VADS Business Process Sdn. Bhd. (721053-W)
Malaysia

Silver Medal Winner:
Teledirect Pte Ltd
Singapore

Bronze Medal Winner:
PT. Bank Central Asia, TBK
Indonesia

Highly Commended:
  • Sybrid Pvt. Ltd
  • PT Bank Mandiri (Persero) Tbk
  • VADS BERHAD
  • HCL BPO
  • Intelenet Global Services

Best Contact Center Leader

Gold Medal Winner:
Catherine Foo
Singapore

Silver Medal Winner:
Steve McKenzie
Australia

Bronze Medal Winner:
I Aminarti Widiati
Indonesia

Highly Commended:
  • Jason Hallam of Auckland Regional Council
  • Mohd Azham Zakaria of VADS BERHAD
  • Nathalya Wani Sabu of PT. Bank Central Asia, TBK
  • Teck Heng Wang of NTUC Income Insurance Co-Operative Limited
  • Mateen Qureshi of Sybrid Pvt. Ltd
  • Takahiro Shiina of Nippon Boehringer Ingelheim Co,. Ltd.

Best Contact Center Sales Professional

Gold Medal Winner:
Noradilah Mohamad
Malaysia

Silver Medal Winner:
Mohd Hanif Halim
Malaysia

Bronze Medal Winner:
Indang Rusmawati
Indonesia

Best Contact Center Supervisor

Gold Medal Winner:
Benny Yee
Singapore

Silver Medal Winner:
Retno Wulandari
Indonesia

Best Contact Center Trainer

Gold Medal Winner:
Masayo Shimamoto
Japan

Silver Medal Winner:
Evi Riawati
Indonesia

Best Customer Service Professional

Gold Medal Winner:
Via Rahmadian Tinas
Indonesia

Silver Medal Winner:
Beverley Pass
Australia

Bronze Medal Winner:
Danial Zaki Mahmood Bokhari
Malaysia

Highly Commended:
  • Karen Clarke of Siemens Australia Ltd
  • Dayangku Aziah Awangku Mohamad Zin of VADS Business Process Sdn. Bhd. (721053-W)
  • Danielle Spizzirri of Siemens Australia Ltd
  • Russell Gilchrist of Superpartners

Best In Customer Service

Gold Medal Winner:
Siemens Australia Ltd
Australia

Silver Medal Winner:
PT. Bank Central Asia, TBK
Indonesia

Bronze Medal Winner:
CSS Corp Pvt Ltd
India

Highly Commended:
  • Sybrid Pvt. Ltd
  • HCL BPO
  • PT Bank Mandiri (Persero) Tbk

Best Contact Center Support Professional - HR

Gold Medal Winner:
Yoshimi Tsue
Japan

Silver Medal Winner:
I Aminarti Widiati
Indonesia

Best Contact Center Support Professional - IT

Gold Medal Winner:
Meidilah Dwi Putra
Indonesia

Silver Medal Winner:
Ie Sen Tjoeng
Indonesia

Best Contact Center Support Professional - Workforce Planning

Gold Medal Winner:
Hendrik Manullang
Indonesia

Silver Medal Winner:
Pitut Fihanti
Indonesia

Best Outbound Campaign

Gold Medal Winner:
PT Bank Mandiri (Persero) Tbk
Indonesia

Silver Medal Winner:
Sybrid Pvt. Ltd
Pakistan

Highly Commended:
  • Ensign Communique

Best Outsourcing partnership

Gold Medal Winner:
Connect Centre Private Limited
Singapore

Silver Medal Winner:
PT TELEKOMUNIKASI INDONESIA
Indonesia

Highly Commended:
  • Ensign Communique
  • HCL BPO
  • Sybrid Pvt. Ltd

Best Recruitment Campaign

Gold Medal Winner:
Auckland Regional Council
New Zealand

Silver Medal Winner:

Pakistan

Best Technology Innovation - Internal Solution

Gold Medal Winner:
NTUC Income Insurance Co-Operative Limited
Singapore

Silver Medal Winner:
PT. Bank Central Asia, TBK
Indonesia

Highly Commended:
  • HCL BPO
  • Intelenet Global Services
  • Ensign Communique



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