Award Winners - EMEA Region 2010

Best Community Spirit

Gold Medal Winner:
Softline Pastel
South Africa

Silver Medal Winner:
Teleperformance Portugal
Portugal

Bronze Medal Winner:
PT Contact
Portugal

Runners Up:
  • XL World
Best Contact Center - Medium (Inhouse)

Gold Medal Winner:
Volkswagen South Africa
South Africa

Silver Medal Winner:
STRATO AG
Germany

Bronze Medal Winner:
ING Bank
Turkey

Highly Commended:
  • AVG Technologies
Best Contact Center - Medium (Outsourced)

Gold Medal Winner:
Novia Finland Oy
Finland

Silver Medal Winner:
60K, International Contact Centres
Bulgaria

Bronze Medal Winner:
Competence Call Center S.R.L. Bucharest
Romania

Runners Up:
  • Call Centre Dynamics Ltd
Best Contact Center - Large (Inhouse)

Gold Medal Winner:
GARANTI BANK
Turkey

Silver Medal Winner:
CEZ ZS
Czech Republic

Bronze Medal Winner:
Qtel
Qatar

Highly Commended:
  • Ceska sporitelna
  • Screwfix Direct Ltd
  • National Bank of Greece
Best Contact Center - Large (Outsourced)

Gold Medal Winner:
Teleperformance Portugal
Portugal

Silver Medal Winner:
PT Contact
Portugal

Bronze Medal Winner:
Mellon Contact Services S.A.
Greece
Best Contact Center Leader

Gold Medal Winner:
Julie Warne
United Kingdom

Silver Medal Winner:
Pedro Gomes
Portugal

Bronze Medal Winner:
Lippo Mikola
Finland

Runners Up:
  • Radek Bedrich of Ceska sporitelna
  • Natalia Kabakova of DHL International
  • Milena Linhartova of CEZ ZS

Highly Commended:
  • Karen Wenborn of Screwfix Direct Ltd
  • Rosario Nastasi of XL World
Best Contact Center Sales Professional

Gold Medal Winner:
Panagiota (Naya) Petropoulou
Greece

Silver Medal Winner:
Marko Höglund
Finland

Bronze Medal Winner:
Anne O'Riordan
United Kingdom

Runners Up:
  • Iuliana Tomegea of XL World
Best Contact Center Supervisor

Gold Medal Winner:
Polina Karu
Ireland

Silver Medal Winner:
Nahed Mahmoud Mohd Abu-Hadba
Qatar

Bronze Medal Winner:
Maxine Crouch
United Kingdom

Runners Up:
  • Helen Mourtou of National Bank of Greece
  • Abdul Aziz Fazea Ali of Qtel
Best Contact Center Trainer

Gold Medal Winner:
Divinia Fernandes Esch
South Africa

Silver Medal Winner:
Lucie Prudka
Czech Republic

Bronze Medal Winner:
Elisaveta Kandeva
Bulgaria
Best Customer Service Professional

Gold Medal Winner:
Faye Brimson
United Kingdom

Silver Medal Winner:
Serim Yilmaz
Turkey

Bronze Medal Winner:
Emmanouil (Manos) Siragakis
Greece

Runners Up:
  • Nashwa Adel Mohammed Yousef of Qtel
  • Jaroslav Flek of Ceska sporitelna

Highly Commended:
  • Nikita Coombs of Screwfix Direct Ltd
Best Help Desk

Gold Medal Winner:
Yapi Kredi Bank
Turkey

Silver Medal Winner:
Softline Pastel
South Africa

Bronze Medal Winner:
National Bank of Greece
Greece
4th Placement:
first data hellas
Greece

Runners Up:
  • AVG Technologies
Best In Customer Service (Inhouse)

Gold Medal Winner:
Qtel
Qatar

Silver Medal Winner:
Sportingbet Plc
Ireland

Bronze Medal Winner:
Softline Pastel
South Africa

Runners Up:
  • STRATO AG
  • Screwfix Direct Ltd
  • TMN

Highly Commended:
  • AVG Technologies
Best In Customer Service (Outsourced)

Gold Medal Winner:
Teleperformance Portugal
Portugal

Silver Medal Winner:
HCL BPO
United Kingdom

Bronze Medal Winner:
first data hellas
Greece
Best Incentive Scheme

Gold Medal Winner:
Yapi Kredi Bank
Turkey

Silver Medal Winner:
PT Contact
Portugal

Bronze Medal Winner:
XL World
Albania
Best Contact Center Support Professional - HR

Gold Medal Winner:
Dana Waschk
Germany

Silver Medal Winner:
Paul Silk
United Kingdom
Best Contact Center Support Professional - IT

Gold Medal Winner:
Salem Mohammed marri
Qatar
Best Contact Center Support Professional - Workforce Planning

Gold Medal Winner:
Maureen Ferguson
United Kingdom

Silver Medal Winner:
Eric Schutte
South Africa

Bronze Medal Winner:
Vera Mateus
Portugal

Highly Commended:
  • Theodore Patsilinakos of National Bank of Greece
Best Outbound Campaign

Gold Medal Winner:
GLOBAL BILGI
Turkey

Silver Medal Winner:
National Bank of Greece
Greece

Bronze Medal Winner:
Qtel
Qatar

Runners Up:
  • Call Centre Dynamics Ltd

Highly Commended:
  • Teleperformance Portugal
  • TMN
Best Outsourcing Partnership

Gold Medal Winner:
Competence Call Center S.R.L. Bucharest
Romania

Silver Medal Winner:
60K, International Contact Centres
Bulgaria

Bronze Medal Winner:
AssisTT
Turkey

Runners Up:
  • East-European Communication Services LLC, TM Beeper
Best Recruitment Campaign

Gold Medal Winner:
PT Contact
Portugal
Best Technology Innovation - Internal Solution

Gold Medal Winner:
Yapi Kredi Bank
Turkey

Silver Medal Winner:
Teleperformance Portugal
Portugal

Bronze Medal Winner:
STRATO AG
Germany


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