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Print Winners!

Award Winners - Americas Region 2014

2023 | 2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


Best Contact Center Executive / Director
Best Contact Center Operational Manager
Best Contact Center Supervisor
Sue Strickler - DHL
United States

Best Contact Center Trainer
Best Customer Service Professional
Best Analyst
Best Client Services Manager (Outsourced Services)
Gary Fickey - CGS
United States

Best Contact Center Support Professional - IT
Best Contact Center Support Professional - Workforce Planning
Best Community Spirit
MassMutual
United States

cxLoyalty Group
United States

Best Contact Center - Small (Inhouse)
Billtrust
United States

Best Contact Center - Medium (Inhouse)
Art.com
Netherlands

IGT
United States

Best Contact Center - Large (Inhouse)
cxLoyalty Group
United States

MassMutual
United States

Vivint
United States

Best Contact Center - Mega (Inhouse)
Best Contact Center - Mega (Outsourced)
CGS
Chile

Best Help Desk
DHL
United States

Best In Customer Service - Medium (Inhouse)
Art.com
Netherlands

Best In Customer Service - Large (Inhouse)
cxLoyalty Group
United States

Vivint
United States

MassMutual
United States

Best In Customer Service - Large (Outsourced)
Best In Customer Service - Mega (Inhouse)
Oi (telecommunications)Prepaid Adjustment Desk
Brazil

Best Incentive Scheme
cxLoyalty Group
United States

ListenTrust
United States

Oi (telecommunications)SIM Card Scheme
Brazil

CGS
United States

Best Green Contact Center
Best Outbound Campaign
Cars.com
United States

Best Outsourcing Partnership
Amway
United States

& The Results Companies



Best Recruitment Campaign
Amway
United States

PCCW
United States

MassMutual
United States

Best Sales Campaign - Inbound or Outbound
Best Technology Innovation - Internal Solution
IGT
United States

Best use of Social Media in the Contact Center
Vivint
United States

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