Award Winners - Americas Region 2012

Best Community Spirit

Gold Medal Winner:
Affinion Group
United States

Silver Medal Winner:
Orion Contact Center Services
United States

Bronze Medal Winner:
Listen Up Espanol
United States
Best Contact Center - Small (Outsourced)

Gold Medal Winner:
Orion Contact Center Services
United States
Best Contact Center - Medium (Inhouse)

Gold Medal Winner:
Scotiabank Jamaica
Jamaica

Silver Medal Winner:
The Kroger Company
United States

Bronze Medal Winner:
Rail Europe
United States
Best Contact Center - Large (Inhouse)

Gold Medal Winner:
DHL Express
United States

Silver Medal Winner:
Loyalty One
Canada

Bronze Medal Winner:
MassMutual
United States
Best Contact Center - Large (Outsourced)

Gold Medal Winner:
Agero
United States
Best Contact Center Executive / Director

Gold Medal Winner:
Tim Izatt
United States

Silver Medal Winner:
Fawzia Drakes
Canada
Best Contact Center Operational Manager

Gold Medal Winner:
Samantha Panto
United States

Silver Medal Winner:
Swhana Bagley
United States

Bronze Medal Winner:
Gregory PetitBon
United States

Runners Up:
  • Marie-Louise Gorinsky of Loyalty One
Best Contact Center Sales Professional

Gold Medal Winner:
Narado smith
Jamaica

Silver Medal Winner:
Ann Jim
Canada

Bronze Medal Winner:
Crystian Teran
United States
Best Contact Center Supervisor

Gold Medal Winner:
Rennee Smith
Canada

Silver Medal Winner:
Albany Gamero
Canada

Bronze Medal Winner:
Kelly Reynolds
Canada
Best Contact Center Trainer

Gold Medal Winner:
Rick Martira
United States

Silver Medal Winner:
Nathalie Clavet
Canada
Best Customer Service Professional

Gold Medal Winner:
Ben Reardon
United States

Silver Medal Winner:
kevon mercy
Jamaica

Bronze Medal Winner:
Rebecca Holmes
United States
Best Direct Response Campaign

Gold Medal Winner:
Listen Up Espanol
United States
Best Help Desk

Gold Medal Winner:
The Kroger Company
United States
Best In Customer Service (Inhouse)

Gold Medal Winner:
Vivint
United States

Silver Medal Winner:
MassMutual
United States
Best In Customer Service (Outsourced)

Gold Medal Winner:
Agero
United States
Best Incentive Scheme

Gold Medal Winner:
Affinion Group
United States

Silver Medal Winner:
Vivint
United States
Best Contact Center Design Award

Gold Medal Winner:
ACCENT Marketing Services
United States

Silver Medal Winner:
Vivint
United States
Best Contact Center Support Professional - HR

Gold Medal Winner:
Christine Kopp
United States
Best Home / Remote Agent Program

Gold Medal Winner:
Loyalty One
Canada

Silver Medal Winner:
Alorica Inc.
United States

Bronze Medal Winner:
OppenheimerFunds
United States
Best Outsourcing Partnership

Gold Medal Winner:
C3.CustomerContactChannels
United States
Best Technology Innovation - Vendor Solution

Gold Medal Winner:
Smart Action Company
United States
Green Contact Center

Gold Medal Winner:
Loyalty One
Canada
Quality Auditor

Gold Medal Winner:
Karen Greco
United States

Silver Medal Winner:
Jeri Reid
United States

Bronze Medal Winner:
Maria Dimaculangan
Canada


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