Award Winners - World Finals Region 2009

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Best Community Spirit

Gold Medal Winner:
StarTek
United States

Silver Medal Winner:
Kelly, A Division of the Kelly Group Limited
South Africa

Bronze Medal Winner:
Connect Centre Private Limited
Singapore

Best Contact Center - Small

Gold Medal Winner:
Albridge Solutions
United States

Best Contact Center - Medium

Gold Medal Winner:
Link:Q (Quantum Multimedia Communications)
Australia

Silver Medal Winner:
New York Life
United States

Bronze Medal Winner:
Türk Ekonomi Bankasi (TEB)
Turkey

Best Contact Center - Large

Gold Medal Winner:
Whirlpool Customer eXperience Center
United States

Silver Medal Winner:
VADS Business Process Sdn. Bhd. (721053-W)
Malaysia

Bronze Medal Winner:
Global Bilgi
Turkey

Best Contact Center Leader

Gold Medal Winner:
Darrell Robertson
United States

Silver Medal Winner:
Catherine Foo
Singapore

Best Contact Center Sales Professional

Gold Medal Winner:
Dennis Budden
Canada

Silver Medal Winner:
Stuart Clark
United States

Best Contact Center Supervisor

Gold Medal Winner:
Zainool Abedeen Bux
South Africa

Silver Medal Winner:
Benny Yee
Singapore

Bronze Medal Winner:
Denise Keating
Canada

Best Contact Center Trainer

Gold Medal Winner:
Donna Walker
United Kingdom

Silver Medal Winner:
Kimberly Kilby
United States

Bronze Medal Winner:
Masayo Shimamoto
Japan

Best Customer Service Professional

Gold Medal Winner:
Samuil Filipov
Bulgaria

Silver Medal Winner:
Via Rahmadian Tinas
Indonesia

Bronze Medal Winner:
Talli Osborne
Canada

Best In Customer Service

Gold Medal Winner:
Virgin Mobile Canada
Canada

Silver Medal Winner:
Sportingbet
Ireland

Bronze Medal Winner:
PT. Bank Central Asia, TBK
Indonesia

Best Incentive Scheme

Silver Medal Winner:
Sportingbet
Ireland

Bronze Medal Winner:
PT. Bank Central Asia, TBK
Indonesia

Best Community Spirit - Vendor

Silver Medal Winner:
Sportingbet
Ireland

Bronze Medal Winner:
PT. Bank Central Asia, TBK
Indonesia

Best Contact Center Design Award

Silver Medal Winner:
Sportingbet
Ireland

Bronze Medal Winner:
PT. Bank Central Asia, TBK
Indonesia

Best Contact Center Executive / Director

Silver Medal Winner:
Sportingbet
Ireland

Bronze Medal Winner:
PT. Bank Central Asia, TBK
Indonesia

Best Contact Center Operational Manager

Silver Medal Winner:
Sportingbet
Ireland

Bronze Medal Winner:
PT. Bank Central Asia, TBK
Indonesia

Best Contact Center Support Professional - HR

Gold Medal Winner:
Brittany Brannon
United States

Silver Medal Winner:
Yoshimi Tsue
Japan

Best Contact Center Support Professional - IT

Gold Medal Winner:
Gregor Willenberg
Germany

Silver Medal Winner:
Meidilah Dwi Putra
Indonesia

Best Contact Center Support Professional - Workforce Planning

Gold Medal Winner:
Gian Brackin
United States

Silver Medal Winner:
Pitut Fihanti
Indonesia

Best Customer Loyalty Program

Silver Medal Winner:
PT Bank Mandiri (Persero) Tbk
Indonesia

Best Direct Response Campaign

Silver Medal Winner:
PT Bank Mandiri (Persero) Tbk
Indonesia

Best Help Desk

Silver Medal Winner:
PT Bank Mandiri (Persero) Tbk
Indonesia

Best Home / Remote Agent Program

Silver Medal Winner:
PT Bank Mandiri (Persero) Tbk
Indonesia

Best Outbound Campaign

Gold Medal Winner:
Türk Ekonomi Bankasi (TEB)
Turkey

Silver Medal Winner:
PT Bank Mandiri (Persero) Tbk
Indonesia

Bronze Medal Winner:
Bell Aliant
Canada

Best Outsourcing partnership

Gold Medal Winner:
Connect Centre Private Limited
Singapore

Silver Medal Winner:
Bell Aliant
Canada

Bronze Medal Winner:
The Dialogue Group/IPT
South Africa

Best Recruitment Campaign

Gold Medal Winner:
Mass Mutual Financial Group
United States

Silver Medal Winner:
PT Contact
Portugal

Best Sales Campaign - Inbound or Outbound

Silver Medal Winner:
PT Contact
Portugal

Best Technology Innovation - Internal Solution

Gold Medal Winner:
NTUC Income Insurance Co-Operative Limited
Singapore

Silver Medal Winner:
TMN
Portugal

Bronze Medal Winner:
Albridge Solutions
United States

Best Technology Innovation - Vendor Solution

Gold Medal Winner:
UNC
United States

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