Award Winners - Americas Region 2011

Best Community Spirit

Gold Medal Winner:
CVS Caremark
United States

Silver Medal Winner:
Prescription Solutions
United States

Bronze Medal Winner:
Credit Protection Association, LP
United States
Best Contact Center - Medium (Inhouse)

Gold Medal Winner:
ING Direct
Canada

Gold Medal Winner:
Rail Europe
United States

Silver Medal Winner:
Scotiabank Jamaica
Jamaica

Bronze Medal Winner:
Credit Protection Association, LP
United States

Runners Up:
  • GTECH
  • Cara Call Centre
Best Contact Center - Medium (Outsourced)

Gold Medal Winner:
Accenture
Canada
Best Contact Center - Large (Inhouse)

Gold Medal Winner:
Prescription Solutions
United States

Silver Medal Winner:
MassMutual
United States
Best Contact Center - Large (Outsourced)

Gold Medal Winner:
Connextions Inc
United States

Silver Medal Winner:
Blue Ocean Contact Centers
Canada
Best Contact Center Executive / Director

Gold Medal Winner:
Gordon Pullan
United States

Silver Medal Winner:
Candy Clay
United States

Bronze Medal Winner:
Dion Raymond
United States
4th Placement:
Tanya Suntaxi
United States
Best Contact Center Operational Manager

Gold Medal Winner:
Cynthia Carroll
United States

Silver Medal Winner:
Jason Desisto
United States

Bronze Medal Winner:
Brian Ramoth
United States
Best Contact Center Sales Professional

Gold Medal Winner:
Melanie Brooks
Canada

Silver Medal Winner:
Sokhna Seck
United States
Best Contact Center Supervisor

Gold Medal Winner:
Tara MacDonald
Canada

Silver Medal Winner:
Rainey Drake
United States

Bronze Medal Winner:
Lisa Pastro
Canada
4th Placement:
Tiffany Reynolds
United States
Best Contact Center Trainer

Gold Medal Winner:
MarQuisha Harvey
United States

Silver Medal Winner:
Marilyn Milbury
Canada

Bronze Medal Winner:
Michael Carpenter
United States
Best Customer Service Professional

Gold Medal Winner:
Gretchen Wojahn
United States

Silver Medal Winner:
Lindsay Croteau
United States

Bronze Medal Winner:
Julio Hernandez
United States
4th Placement:
Beth Billson
Canada
Best In Customer Service (Inhouse)

Gold Medal Winner:
Prescription Solutions
United States

Silver Medal Winner:
MassMutual
United States

Bronze Medal Winner:
CVS Caremark
United States
4th Placement:
Rail Europe
United States
Best In Customer Service (Outsourced)

Gold Medal Winner:
Connextions Inc
United States

Silver Medal Winner:
The Results Companies
United States
Best Incentive Scheme

Gold Medal Winner:
Cara Call Centre
Canada

Silver Medal Winner:
MassMutual
United States

Bronze Medal Winner:
New York Life
United States
4th Placement:
Eastlink
Canada

Runners Up:
  • Credit Protection Association, LP
Best Contact Center Support Professional - IT

Gold Medal Winner:
Ed Luther
United States

Silver Medal Winner:
Bryan Wang
Canada
Best Contact Center Support Professional - Workforce Planning

Gold Medal Winner:
Trish Ross
Canada

Silver Medal Winner:
Shari Beckerini
United States

Bronze Medal Winner:
Bryant Jones
Canada
Best Outsourcing Partnership

Gold Medal Winner:
Virtual-Agent Services
Canada

Silver Medal Winner:
Accenture
Canada
Best Recruitment Campaign

Gold Medal Winner:
The Results Companies
United States
Best Technology Innovation - Internal Solution

Gold Medal Winner:
The Results Companies
United States

Silver Medal Winner:
Prescription Solutions
United States

Bronze Medal Winner:
Connextions Inc
United States
4th Placement:
CVS Caremark
United States
Best Technology Innovation - Vendor Solution

Gold Medal Winner:
inContact
United States


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