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This is a printed copy of current questions for the ContactCenterWorld.com Top Ranking Performers Awards. Note this copy does not include any routing based on answers. It is a copy of all questions and if you complete this off line, please log back into ContactCenterWorld.com to enter the information.
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Best Incentive Scheme - Award Entry Form

KEY / LEGEND

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1.) What type of industry would describe your operation best? (Select only one.)
 


2.) What are the main functions of the contact center? (tick all that apply)


3.) What kind of contacts does your center handle? (tick all that apply)


4.) What does the Contact Center do?
 





5.) Why was the scheme implemented? Be specific with reasons and any challenges up to this point
 





6.) What was the scheme? explain in detail
 





7.) What were the key objectives and the corresponding results?
 





8.) What modifications would you make if you repeated the program again and why would you make these modifications?
 





9.) How much did the scheme cost? State in US Dollars (use Oanda.com for conversions)
 





10.) What was the net return on investment?
 





11.) Why should you win this award?
 





12.) If you qualify for the regional award finals and are asked to present your scheme in 15 minutes or less, to a panel for judging purposes, what would you present and why?