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This is a printed copy of current questions for the ContactCenterWorld.com Top Ranking Performers Awards. Note this copy does not include any routing based on answers. It is a copy of all questions and if you complete this off line, please log back into ContactCenterWorld.com to enter the information.
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Best Direct Response Campaign - Award Entry Form

KEY / LEGEND

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On many questions we allow entrants to upload additional supporting items such as documents, photos etc.

IMPORTANT - No items uploaded should contain your company name (even in the file name!) or any logos or references to brands that could identify your company or any personal names to judges - this is to protect the integrity of the awards process as judges should not base any decisions on who you are but just on the quality of the information provided.
Acceptable file types: Mp3, Mp4, PDF, JPG, Word, Excel, PowerPoint. Other file types are NOT supported.

shows questions that are for back ground information to help judges - it is not a scored / judged question

shows questions that judges will rate and score.

shows questions that ONLY ContactCenterWorld.com staff see - no judges see this data so we may ask for you add in names etc here and that is kept away from any judges





1.) What type of industry would describe your company best? (Select only one.)
 


2.) What does the center do? Select all that apply


3.) What types of interactions/functions do you manage at this center? (select all that apply)


4.) When did the campaign you are submitting for start?


5.) Give a detailed overview of the direct response campaign
 





6.) What were the objectives?
 





7.) What were the results?
 





8.) What modifications would you make if you repeated the program again and why would you make these modifications?
 





9.) How much did the campaign cost in US Dollars (use oanda.com for conversiions)
 





10.) What was the net return on investment?
 





11.) What makes your campaign better than others out there and why should it be named best in the region?
 





12.) If you qualify for the regional award finals and are asked to present your campaign to a panel of judges for judging purposes, what would you cover and why?