Top Ranking Performers - Vendors

Calling all industry vendors - if you sell products or provide services to contact centers, you can be named a Top Ranking Performer in the contact center industry (vendor category)

We have taken an already successful program which we launched back in 2003 - the ContactCenterWorld.com Members' Choice Awards and merged it with a new customer satisfaction certification program to showcase the true Top Ranking Performers. To enter you register your company in our Customer Satisfaction Certification program and select which products you would like to enter for the awards.


- for example, if you sell workforce management and recording solutions you can enter both product groups in awards for best workforce management solution and best recording/quality monitoring solution.

Once you are in the program you contact your customers to vote for you and your solutions. They will be scoring your service and your products. If your service scores are high enough you will be certified for your Customer Satisfaction and you can display a logo to show off the fact that you have received certification by ContactCenterWorld.com - this is priceless when it comes to competitive differentiation. And, if your products receive the highest overall score for the category you entered, you will also walk away with the award for the Top Ranking Performer Award for that category. There is also an award for best overall customer service! So you can win 2 awards and become certified in the process!

Entry is easy and fast

You can be certified in as little as 3 months and your certification lasts a full 12 months. ContactCenterWorld.com certification can not be purchased - it's earned by a vote of approval from your customers.

In addition to becoming certified, the list of awards that are available for the 2010 Top Ranking performer - Vendors include:


(awards for best in Americas, EMEA and APAC available)

  • Best Hosted Solution
  • Best Self service Solution
  • Best Workforce Management solution
  • Best Help Desk Solution
  • Best Training Company
  • Best Consultancy
  • Best Phone system
  • Best Multi-channel contact center solution
  • Best Quality Monitoring / Recording Solution
  • Best VoIP Solution
  • Best Performance Management Solution
  • Best Recruitment Solution
  • Best Tech Innovation Vendor Solution


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