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Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Chris Bauserman
VP, Product and Segment Marketing

NICE inContact

Raul Polanco
Contact Center Supervisor

IGT USA

Mikhail Rogov
Vice President, Application Development

Scivantage

Rachel Paul
Sales and Service Representative

New York Life

Steven Earle
EVP Strategy & Business Development

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Industry News

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Tethr's AI-based Platform for Phone Conversations Achieves PCI Level 1 Certification

Company's communications intelligence platform for enterprise contact centers and financial services organizations is HIPAA-compliant, HiTrust-certified and now PCI-V3.2L1-certified
April 24, 2018 12:14 AM

Missouri Governor Greitens Announces Improvements in Tax Call Center Response Rates

Missouri Governor Eric Greitens visited with employees in the Department of Revenue (DOR) to thank them for their work in improving the call center.
April 23, 2018 6:34 PM

Ozarks Electric Selects Noble to Improve Customer Experience

Contact Center Technology Provider Teams with Electric Service Cooperative
April 21, 2018 4:18 AM

164

Company Rescues 60 Jobs After Irvine Firm Goes Bust

1Call Direct are looking to recruit even more staff and are also in talks with former Stellar employees.
April 21, 2018 3:18 AM

164

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Adecco

4 top skills that schools should teach according to @AlianDehaze: teamwork, communication, intercultural understanding and problem solving. We want to focus on these skills. #ExperienceWorkDay http://adec.co/an62p9

12 Minutes Ago

Sentiment

8 social customer service mistakes you want to avoid. Are you missing customer messages or operating in a social silo? Find out if you're making some of these common mistakes. #CustomerExperience #SocialMedia #CustomerFirst https://hubs.ly/H0bLZGG0

14 Minutes Ago

Ultracomms

Is poor signal impacting your #productivity ? https://goo.gl/fyeDpT @ITProportal

34 Minutes Ago

CGS

Improving Patient #Outcomes and #Experience with #Technology https://bit.ly/2HhBCIU #CGSoutsourcing #CGSblog

34 Minutes Ago

NCH Software

New Release: Express Animate for Windows http://nchsoftware.blogspot.com/2018/04/new-release-express-animate-for-windows.html?utm_source=dlvr.it&utm_medium=twitter

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The Top Three Ways to Drive Growth and ROI in the Services Industry

April 24, 2018 5:00 AM

Minimum Technology for Inbound Call Center Vendors

April 20, 2018 5:00 AM

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Job Board

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Bilingual Client QA Call Center Representitive

Convergent
April 23, 2018 5:00 AM

Customer Service Advisors - Model Farm Road, Cork

Abtran
April 23, 2018 5:00 AM

Human Resources Generalist

Convergent
April 23, 2018 5:00 AM

Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Customer Service (Permanent contract)

Abtran
April 19, 2018 5:00 AM

Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs

April 23, 2018 4:47 PM

Calabrio - Contact Center Leaders: 16 Telling Questions that Reveal How Well You Really Know Your Customers

As you well know, contact center data captured during your agents’ interactions with customers can give you critical insights that help you outpace your competitors and evolve your business. And today’s rich combination of speech analytic... Read More...

April 23, 2018 5:00 AM

FCR - The Dead Giveaway for a Canned Customer Service Response

The Benefits and Drawbacks of Macros
It’s possible that I’ve beaten the topic of macros (canned responses) to death in past articles but I have some new thoughts today. You’d be hard pressed to find a support team that doesn&... Read More...

April 23, 2018 5:00 AM

A Better Answer - March 2018 Call Handling Hero®

Call Handling Hero® — Michelle
Michelle faced a logistical problem in the waning hours of the night. The ABA offices started receiving calls from patients from an office we didn’t service. This lead to patients being unable to find s... Read More...