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Mark Lyngwa
Business Development Manager
eGain Corporation
14 Connections
Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
17 Connections
Mark Littlejohn
Operations Data Management Consultant
MassMutual
222 Connections
Gayathri (G3) Krishnamurthy
Product Marketing Director
NICE inContact
2 Connections
Thomas Farrell
Senior Vice President, Customer Service
Web.Com, Inc
40 Connections
Mikhail Rogov
Vice President, Application Development
Scivantage
33 Connections

Industry News

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Over 1100 Jobs Available in Wales’ Contact Centres
New research from the Welsh Contact Centre Forum released has revealed that 1145 jobs are available in contact centres in Cardiff, Swansea and Newport right now, with a further 800 expected by the end of 2018.
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New Agent Engagement Tools from Noble Systems Help Improve Productivity and Customer Service
Noble Systems Corporation, a global provider in unified contact center technology solutions, announces a number of offerings.
37 Minutes Ago
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ICT/Knowledge Services Accounts for 58% of Jobs Created in 2017/18
The Information Communication Technology (ICT)/Knowledge Services sector accounted for approximately 58 per cent of jobs created during the last financial year.
June 22, 2018 10:39 PM
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New Workforce Optimization Suite for Avaya Contact Centers Advances Customer Engagement and Data Privacy
Introduces new tools that improve the customer experience, operational and employee effectiveness and helps enterprises address GDPR requirements
June 22, 2018 10:02 PM
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Latest Tweets

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RingByName
In the #business world, a lot of important phone call information can get lost as soon as a call disconnects. Read our blog to find out how you can obtain valuable information, such as name, address, household data & more, from a phone number! #EZScore http://bit.ly/2MG26CP
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Are you getting ready for an #interview ? Here is the secret to giving #strong #interviewanswers : https://bddy.me/2K1yS3E
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Marchex
Learn how one of the largest #Telecommunications providers in the world uses Marchex to track how well their #telesales agents in call centers are servicing customers right at the point of sale. #SpeechAnalytics #CallAnalytics #Wireless http://bit.ly/2Iimab4

Job Board

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Customer Service Representative
Convergent
June 21, 2018 5:00 AM
Sr Business Analyst
CallFire
June 21, 2018 5:00 AM
Team Manager
Douglas Jackson
June 21, 2018 5:00 AM
Remote Clinical Appeals Nurse
Convergent
June 20, 2018 5:00 AM
Client Services Clerk
Convergent
June 19, 2018 5:00 AM

Industry Blogs

More Blogs
June 21, 2018 5:00 AM
VoIP Supply - How to Secure Your VoIP Phone Calls with the GXP Phones and UCM6200
Grandstream UCM IP PBX and GXP VoIP Phones are some of the hottest products VoIP Supply carries. In our latest webinar with Grandstream, we had over 100 participants join us to learn about how to secure VoIP phone calls with Grandstream’s GXP p... Read More...
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June 21, 2018 5:00 AM
VoIP Supply - The Grandstream GXP1760W Awarded Best VoIP Device by ITSPA
Grandstream, a leading manufacturer of IP voice and video communications equipment, announced that their GXP1760W Mid-Range WiFi Phone has been selected as the Best VoIP Device at the 2018 ITSPA Awards!

About The GXP1760W
Grandstream’s GXP1... Read More...
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June 21, 2018 5:00 AM
Specialty Answering Service - Infographic: Call Center Software Reviews

Call Center software, also known as contact center software, is the technology that call centers and answering services use to not only route and answer calls, but to also provide your callers with exceptional customer support. Call center software... Read More...
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Tip of the Day

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Play Your Agents Their Calls
June 22, 2018 5:00 AM
 1
Do you do this in your center?
July 25, 2014 8:37 AM EST
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Upcoming Events

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ASIA PACIFIC - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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