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The concept of omnichannel customer experience – in which companies aim to provide a set of seamlessly integrated channels that cater to customers’ preferences and deliver the most efficient resolution – has been around for over a... Read More...

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For those interested in the most prestigious awards in the Contact Center World, we have a special offer which ends 30th Nov - if you are interested contact Raj Wadhwani - you can chat or message him from his profile 
 
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This Monday we met with members in Turkey in a joint event with Alotech/Call Center Studio  who sponsored the session which was attended by over 100 professionalsRaj Wadhwani, our President shared 80 minutes of best practices from around the Con... Read More...
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When was the last time you got your team together for some bonding activities? If you have a number of teams consider once a month organising some team events where they are required to work as one team in some sort of challenge. It could be a quiz, ... Read More...
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Raj Wadhwani - Have you seen that all members can add video greetings to their profiles? Awesome! To do this go to Edit My Profile (top right) and scroll down to the section to add a video greeting!
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