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Mikhail Rogov
Vice President, Application Development
Scivantage
5 Connections
Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
8 Connections
Mark Littlejohn
Operations Data Management Consultant
MassMutual
210 Connections
Tamika Byrd
Call Center Director
MassMutual
21 Connections
Daniel Persuitte
Customer Service Director
MassMutual
500 Connections

Industry News

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Tech Support Scams Surge 24 Percent
Fifteen percent of those affected lost money, with losses ranging from $200 to $400 or more, Microsoft finds
April 25, 2018 2:48 AM
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Air Namibia Appoints APG Network for West Africa Sales
Air Namibia has appointed APG Network as its General Sales and Service Agents (GSSA) in Ghana and Nigeria.
April 24, 2018 11:58 PM
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Call 14455 for Ambulance Emergency Helpline
Realising the critical role played by ambulances, JSS Hospital, Mysuru, has introduced advanced high-tech ambulance services.
April 24, 2018 9:08 PM
 53 
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Outsourcing NDIS Contact Centres to Serco 'An Accident Waiting to Happen'
Disability rights campaigners say company’s poor history abroad and lack of experience in disability should have precluded it from role
April 24, 2018 6:18 PM
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Members' Updates....

Noushka Pojoh (Indonesia) just joined our association! Welcome!
16 Minutes Ago
Gary Lam has connected with Cheryl Paul
April 25, 2018 12:15 AM
Anthony De Cicco has connected with Jacquelyn Griffin
April 24, 2018 10:39 PM
Welcome 5 New Members!: (Eniz Akdag, Fatih Guver, Emre Erkan, Altug Merhap, Aydin Bektaş) ... Click on their name to see their profile and say hello!
April 24, 2018 8:56 PM
Tnoya Lowe has connected with Richard DeMonte
April 24, 2018 6:22 PM
Limon Ahmed has connected with Richard DeMonte
April 24, 2018 6:22 PM
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April 24, 2018 6:22 PM
Gee Legaspi has connected with Gary Lam
April 24, 2018 5:47 PM
Mark Greer (United States) just joined our association! Welcome!
April 24, 2018 4:47 PM

Job Board

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Human Resources Generalist
Convergent
April 23, 2018 5:00 AM
Business Analyst
Echo Managed Services
April 20, 2018 5:00 AM
Customer Service (Permanent contract)
Abtran
April 19, 2018 5:00 AM
Contact Centre Manager (Web Chat)
Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs
April 23, 2018 4:47 PM
Calabrio - Contact Center Leaders: 16 Telling Questions that Reveal How Well You Really Know Your Customers
As you well know, contact center data captured during your agents’ interactions with customers can give you critical insights that help you outpace your competitors and evolve your business. And today’s rich combination of speech analytic... Read More...
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April 23, 2018 5:00 AM
FCR - The Dead Giveaway for a Canned Customer Service Response



The Benefits and Drawbacks of Macros
It’s possible that I’ve beaten the topic of macros (canned responses) to death in past articles but I have some new thoughts today. You’d be hard pressed to find a support team that doesn&... Read More...
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April 23, 2018 5:00 AM
A Better Answer - March 2018 Call Handling Hero®
Call Handling Hero® — Michelle
Michelle faced a logistical problem in the waning hours of the night. The ABA offices started receiving calls from patients from an office we didn’t service. This lead to patients being unable to find s... Read More...
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Tip of the Day

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First Contact
April 24, 2018 5:00 AM
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Upcoming Events

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EUROPE, MIDDLE EAST & AFRICA - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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