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Raul Polanco
Contact Center Supervisor

IGT USA

Mikhail Rogov
Vice President, Application Development

Scivantage

Chris Bauserman
VP, Product and Segment Marketing

NICE inContact

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Mike Rehmann
Marketing Coordinator

Calabrio

Rachel Paul
Sales and Service Representative

New York Life

Industry News

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Consilium Introduces UniRSM™ to Replace End-of-Sale Cisco RSM

UniRSM™ is now available on Cisco SolutionsPlus worldwide through Cisco Commerce
8 Minutes Ago

Tethr's AI-based Platform for Phone Conversations Achieves PCI Level 1 Certification

Company's communications intelligence platform for enterprise contact centers and financial services organizations is HIPAA-compliant, HiTrust-certified and now PCI-V3.2L1-certified
April 24, 2018 12:14 AM

Missouri Governor Greitens Announces Improvements in Tax Call Center Response Rates

Missouri Governor Eric Greitens visited with employees in the Department of Revenue (DOR) to thank them for their work in improving the call center.
April 23, 2018 6:34 PM

Ozarks Electric Selects Noble to Improve Customer Experience

Contact Center Technology Provider Teams with Electric Service Cooperative
April 21, 2018 4:18 AM

166

Latest Tweets

Industry Social Feed!

10 Minutes Ago

ContactCenterWorld

News : Consilium Introduces UniRSM™ to Replace End-of-Sale Cisco RSM https://www.contactcenterworld.com/view/contact-center-news/consilium-introduces-unirsm-to-replace-end-of-sale-cisco-rsm.aspx

19 Minutes Ago

Carousel Industries

How will technologies such as virtual and augmented reality alter the way audiences experience art? Join the #4IRC Connect Shapers as we explore art under the 4th Industrial Revolution at our next debate on 22nd May. Register here: https://buff.ly/2GQqjXQ

23 Minutes Ago

Convirza

Unorthodox Marketing Strategy #234: Instead of simply monitoring your data - bet on it. Pit your content creation team against your social team. #MakeMarketingFunAgain https://www.convirza.com/call-reporting?utm_medium=social #calltracking #data #analytics #team #business #marketing

24 Minutes Ago

TSYS, Inc

TSYS CIO shares the #technology challenges that keep her up at night in the "Corner Office Conversations with Patty Watson" via #TSYSngenuity . https://bddy.me/2qUYrI9 #payments

29 Minutes Ago

Everest Group

#RPA is surging in importance among enterprises and providers as it rapidly evolves - Join #automation experts @SarahBurnett and Amardeep Modi for a 5/8 webinar discussion on the latest trends and an outlook on what's to come: http://ow.ly/Wmdn30jDqjd

Featured Editorial

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The Top Three Ways to Drive Growth and ROI in the Services Industry

April 24, 2018 5:00 AM

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Minimum Technology for Inbound Call Center Vendors

April 20, 2018 5:00 AM

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Job Board

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Bilingual Client QA Call Center Representitive

Convergent
April 23, 2018 5:00 AM

Customer Service Advisors - Model Farm Road, Cork

Abtran
April 23, 2018 5:00 AM

Human Resources Generalist

Convergent
April 23, 2018 5:00 AM

Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Customer Service (Permanent contract)

Abtran
April 19, 2018 5:00 AM

Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs

April 23, 2018 4:47 PM

Calabrio - Contact Center Leaders: 16 Telling Questions that Reveal How Well You Really Know Your Customers

As you well know, contact center data captured during your agents’ interactions with customers can give you critical insights that help you outpace your competitors and evolve your business. And today’s rich combination of speech analytic... Read More...

April 23, 2018 5:00 AM

FCR - The Dead Giveaway for a Canned Customer Service Response

The Benefits and Drawbacks of Macros
It’s possible that I’ve beaten the topic of macros (canned responses) to death in past articles but I have some new thoughts today. You’d be hard pressed to find a support team that doesn&... Read More...

April 23, 2018 5:00 AM

A Better Answer - March 2018 Call Handling Hero®

Call Handling Hero® — Michelle
Michelle faced a logistical problem in the waning hours of the night. The ABA offices started receiving calls from patients from an office we didn’t service. This lead to patients being unable to find s... Read More...