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Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Tamika Byrd
Call Center Director

MassMutual

DaMario Pendergrass
HR Generalist IV

Realpage

Daniel Persuitte
Customer Service Director

MassMutual

501

Shelby Faris
Marketing manager

Bright Pattern Inc

Michael Penn
Director, Sales Initiatives

Broadband Dynamics

Industry News

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UnionBank Improves Customer Interaction with Aspect Software Omni-Channel Solution

In line with its digital transformation, Union Bank of the Philippines (UnionBank) has enhanced its customer service infrastructure, to further improve interaction between the bank and its clients and, at the same time, boost customer service agent p...
12 Minutes Ago

CUA Invests in Customer Experience

Confirmit’s Fast Track solution speeds up Contact Centre’s CX
April 19, 2018 7:07 PM

OCBC Bank Initiates Conversational Commerce with Google

Users of the newly-released range of Google Home and Mini devices in Singapore will be able to chat with their pods about banking services offered by OCBC Bank in the latest iteration of the bank's voice commerce strategy.
April 19, 2018 5:40 PM

Bright Pattern Integrates with NICE WFO

Bright Pattern, announced its integration with NICE Workforce Optimization (WFO) powered by advanced analytics
April 19, 2018 2:21 AM

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10 Minutes Ago

LivePerson

With the rapid advancements of bots and AI, we must take measures to make sure human biases aren't repeated and amplified. http://ht.ly/nipR30jxbnN

How to Define Powerful Customer Moments and Create Loyalty. Read the blog. http://gsys.co/WiYG30jzXLr #CX18 #CustomerLoyalty

15 Minutes Ago

Hamilton Relay

Try Nana's Pea Pickin' Cake for a springtime treat! Find the recipe here. http://social.hamiltonrelay.com/Q6vw

16 Minutes Ago

ContactCenterWorld

News : UnionBank Improves Customer Interaction with Aspect Software Omni-Channel Solution https://www.contactcenterworld.com/view/contact-center-news/unionbank-improves-customer-interaction-with-aspect-software-omni-channel-solution.aspx

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Introducing Gen Z – “Millennials on Steroids”

April 19, 2018 5:00 AM

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Omnichannel Customer Experiences: Do Consumers and Businesses See Eye-to-Eye?

April 18, 2018 5:00 AM

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Job Board

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Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Customer Service Manager

Douglas Jackson
April 19, 2018 5:00 AM

Data Analyst – 6 month contract

Douglas Jackson
April 19, 2018 5:00 AM

Senior Data Analyst

Douglas Jackson
April 19, 2018 5:00 AM

Business Analyst – IT focused

Douglas jackson
April 19, 2018 5:00 AM

Conseiller de Clientèle en Français – Webhelp, Porto

Webhelp Porto
April 18, 2018 5:00 AM

Industry Blogs

More Blogs

April 18, 2018 5:00 AM

VoIP Supply - Office Solutions with Refurbished IP Phones & Wireless Headsets

Are you looking for a complete IP phone and headset solution for your workplace, but have a limited budget? Consider buying a Refresh IP phone from our refurbished stock and pairing it with a wireless or wired headset.
Here are a few examples of wh... Read More...

April 18, 2018 5:00 AM

VoIP Supply - What is the Password for the RenegadePBX Pro 75?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with ever... Read More...

April 17, 2018 5:00 AM

Welsh Contact Centre Forum - New Welsh Contact Centre Forum Membership Packages Announced

New Associate Membership Packages
Platinum
1 year Membership
2 x people to 4 x quarterly forum meetings a year
1 x stand at 1 x quarterly forum meeting
4 x marketing emails within year of membership
Website presence
Marketing of any events/n... Read More...