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Caleb Deleault
Team Specialist
MassMutual
24 Connections
Raul Polanco
Contact Center Supervisor
IGT USA
28 Connections
Kathy Arnott
Collections Manager
Marlin
41 Connections
Walter Ngotho
Social Media Manager
Sportpesa
90 Connections
Christina Prince
Supervisor II
Realpage
15 Connections

Industry News

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Invoca Named to Inc. Magazine’s Best Workplaces 2018
Invoca, the call intelligence company, announced it has been named one of the best workplaces in the annual ranking of private companies with exceptional cultures, employee engagement levels, and benefits.
53 Minutes Ago
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Bright Pattern Helps Omni Interactions Create a New Paradigm in Customer Experience
Bright Pattern provides a cloud-based, all-in-one omnichannel solution to Omni Interactions to transform its traditional contact center operations
May 24, 2018 4:48 AM
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Interactions Introduces AI-powered Omnichannel Intelligent Virtual Assistant Capabilities
Solution Gives Companies Unified Brand Voice. Anytime. Anywhere.
May 24, 2018 3:52 AM
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New MTU Customer Care Centre
Rolls-Royce Power Systems has opened a new customer care centre in Friedrichshafen, Germany, marking the next step in the transformation of MTU’s global customer service.
May 24, 2018 2:55 AM
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Latest Tweets

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15 Minutes Ago
First Data
Local Payments® for the win! First Data has won the Customer Choice Award for Best Alternative Payment Solution in the 2018 @CardNotPresent Awards. Learn more about this award-winning solution: http://j.mp/2s9AWLe #CNPAwards #Payments #CardNotPresent
15 Minutes Ago
Zoho Corporation
Have you registered for #zohorecruit webinar yet? With 1 hour to go, our host Akshay is all geared up. Join him, to get a detailed overview of how Zoho Recruit can help you streamline all your #recruitment activities. Register here: https://zoho.to/2KMZ3ag
15 Minutes Ago
Nuxiba Technologies
Hoy es nuestro #webinar sobre reportes aún puedes inscribirte en el siguiente enlace https://bit.ly/2KhNY1m
16 Minutes Ago
TTEC
Stop by and see us! #jobseekers #charlottetown https://twitter.com/PEIANC_JOBS/status/999649272122486784 ttec added, PEIANC - Employment   @PEIANC_JOBS @ttec_com is welcoming job seekers to their #Charlottetown office this Saturday May 26 for an #openhouse . Wages start @$13.75/hr. For more information.... http:// bit.ly/2J41lEr   pic.twitter.com/zg78uNfWdz
20 Minutes Ago
GetApp
We're curious: as a customer, which would you say best describes you when it comes to seeking #CustomerService ? #poll

Job Board

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Senior Operations Manager
Douglas Jackson
May 24, 2018 5:00 AM
Call Center Representative
Convergent
May 23, 2018 5:00 AM
Correspondence Team Member
Echo Managed Services
May 23, 2018 5:00 AM
Inbound Customer Service Reps Needed ASAP
Access Worldwide
May 23, 2018 5:00 AM
Collections Representative
Convergent
May 23, 2018 5:00 AM

Industry Blogs

More Blogs
May 22, 2018 5:00 AM
Specialty Answering Service - 8 Times You Wish You Activated An Answering Service Free Trial

How often do you sign up for something for free and never use it, or use it once and forget about it? We were asking the same questions and wanted to identify what time is the best time for a business to take advantage of an answering service&rsquo... Read More...
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May 21, 2018 5:00 AM
VoIP Supply - New VoIP Hardware Roundup May 2018: New DECT Solution, Headsets and more!
Have you checked out the latest VoIP hardware this month? If you are looking to upgrade your VoIP system, there’s no time like present! Let me quickly walk you through the latest innovations this May:

The Yealink W41P DECT Solution

If you... Read More...
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May 17, 2018 5:00 AM
VoIP Supply - Refurbished Polycom VVX410 Review: Like-New VoIP Phones at a Lower Cost

Our Refresh program is one of a kind.  It is the opportunity to purchase “like-new” VoIP equipment at a lower cost. This is especially nice for resellers and business owners buying in larger quantities.
 

While we co... Read More...
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Tip of the Day

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Measure Progress Not Activity
May 24, 2018 5:00 AM
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Upcoming Events

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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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