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itopia has engaged with healthcare technology transformation provider Cognosante, to deploy virtual desktops and apps on Google Cloud for its remote, contact center quality assurance workforce. Read More...
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ISG Provider Lens™ report finds regional issues add to uncertainty as providers join global trends toward remote work, automation and cloud contact centers
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There are various ways in which businesses can benefit from local and professional call centre services in Geelong, particularly to establish, develop and nurture client relationships.
In times like these, having a loyal customer base is pivotal to ... Read More...

September 22, 2020 5:00 AM
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The recent health crisis has forced contact centers to quickly spin up patchwork, work-from-home solutions, or dramatically alter their physical contact center footprint. Now, with businesses evaluating a long-term strategic change toward... Read More...

September 18, 2020 5:00 AM
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The old adage is true: you never get a second chance at a first impression.
Even when someone is familiar enough with your organization to dial you up, that first conversation can have a lasting impact on how they perceive your business. It&rsqu... Read More...

September 17, 2020 5:00 AM
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We have heard from a number of contact center managers that they have noticed a few agents fixing their stats by picking up a call and putting it down immediately – the system shows a call handled by the agent when it was not. Other tricks include ta... Read More...
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