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Mark Littlejohn
Operations Data Management Consultant
MassMutual
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Chris Bauserman
VP, Product and Segment Marketing
NICE inContact
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Christina Prince
Team Leader II
Realpage
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Andrew Pierce
Operations Analyst
IGT USA
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Industry News

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Traineeship Success at The Contact Company
Last month The Contact Company held an event to say ‘congratulations’ to the six graduates of TCC’s Traineeship Programme, in partnership with Sysco’s Brighter Futures and Transformation Training.
38 Minutes Ago
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Heathrow Airport Selects Winner for the DMA Customer Engagement Labs
The DMA can announce the winners of the latest Customer Engagement Labs, run in partnership with Heathrow Airport.
July 19, 2018 9:37 PM
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Altitude-powered TAMKEEN Wins Award for Best Middle East Government Contact Centre in 2018
Tamkeen, a Bahrain-based semi-governmental organization tasked with making the private sector the key driver of economic development, has been recognized at the INSIGHTS Middle East Contact Centre Awards with Best Government Contact Centre in 2018.
July 19, 2018 7:46 PM
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Mitel Signs Partnership With Westcon-Comstor
Appoints Westcon-Comstor as sole pan-international distributor for Mitel’s communications and collaboration portfolio

July 19, 2018 5:55 PM
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Latest Tweets

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Unisys
5 #security strategies that could cripple your organization http://bit.ly/2ztGxTg via @infomgmt
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Evolve IP
You’re likely already training, mentoring, and monitoring your #callcenter agents to improve their performance and streamline their interactions with #customers . These suggestions can help to enhance the callers’ overall #experience with your brand https://okt.to/J07267
37 Minutes Ago
NewVoiceMedia
In today’s age of the customer, personal, emotional customer interactions play a critical role in making a sale. Check out our interactive graphic to learn more: https://pages.newvoicemedia.com/emotive-cx-infographic.html #EmotiveCX

Job Board

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Sr Talent Acquisition Recruiter
Inktel
July 16, 2018 5:00 AM
Content Marketing Executive
Douglas Jackson
July 16, 2018 5:00 AM
Consumer Insight Analyst
Douglas Jackson
July 16, 2018 5:00 AM
Contact Centre Manager (3 month contract)
Douglas Jackson
July 16, 2018 5:00 AM

Industry Blogs

More Blogs
July 17, 2018 5:00 AM
Monet Software - Accomplish Your Contact Center Goals with Roadmapping
Business goals are like destinations. The best way to achieve them is to determine the path forward that will be most effective. If you were driving toward an actual destination, you’d use a road map.
For a contact center goal, you can do the ... Read More...
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July 17, 2018 5:00 AM
The Connection - De-escalation: Types of Difficult Customers and How to Manage Interactions
If you work for any length of time in a call center, it is inevitable that you will encounter difficult customers. Some are annoyed, others are unhappy, and there can even be those that are irate due to an issue with a product or service. Or, they be... Read More...
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July 17, 2018 5:00 AM
A Better Answer - 5 Reasons Customer Service is Important to the Growth of Small Companies
No matter the industry you are in, a great customer experience is vital to the success of your small business. There are enough challenges when growing a business without adding poor customer service to the mix.
These are five big reasons why custom... Read More...

Tip of the Day

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Please Hold…
July 19, 2018 5:00 AM
 1
Sounds like someone is playing the numbers game to keep service level up. If so, this is a terrible practice and idea that is sure to drop Net Promoter and CSAT scores further.
July 19, 2018 12:04 PM EST
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Upcoming Events

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ASIA PACIFIC - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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