Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here
Click To Post Your News!

Industry News

A Venu Prasad, CMD, PSPCL said that it is a major expansion of the already 24x7 running electricity call centre at Janta Nagar, Ludhiana, which has been in operation since 2009. He added that with this expansion as many as 180 persons have got employ... Read More...
September 21, 2020 6:20 PM
 31 
Share
RACQ is in the process of introducing attended automation into its contact centre to offset some of the extra steps agents must now go through when fielding insurance calls owing to regulatory changes. Read More...
September 21, 2020 3:40 PM
 36 
Share
The grievance control call centre of the MC at Rose Club, Sector 16, will soon become operational to facilitate city residents in civic services. Read More...
September 21, 2020 1:00 PM
 50 
Share
A total of 2.39 crore calls were received by the government's child helpline service from 2018 till August this year, the Centre informed Parliament. Read More...
September 21, 2020 10:20 AM
 58 
Share
More News

About Us

Announcements

WORKING FROM HOME?!



At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

Click Here to view

Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
Submit An Article!

Featured Editorial

When it comes to sustainability, consumers are clamouring for change and driving the corporate agenda. Henry Jinman of EBI.AI shows 3 ways ethical retailers are using the power of Artificial Intelligence to create a sustainable shopper experience. Read More...
September 21, 2020 5:00 AM
 125 
Share
The final day! Make it the best! Read More...
September 17, 2020 5:00 AM
 436 
Share
More Articles
Search Jobs

Job Board

Upstream Works
September 15, 2020 5:00 AM
Upstream Works
September 15, 2020 5:00 AM
Upstream Works
September 14, 2020 5:00 AM
Upstream Works
August 14, 2020 5:00 AM
Upstream Works
August 7, 2020 5:00 AM
Post Blog

Industry Blogs

Close Window


Cost is always an important factor to consider when it comes to technological investments. Especially with Voice over Internet Protocol (VoIP) phone systems, you have to be careful that investing in one doesn’t put you way over budget. Even... Read More...

September 7, 2020 5:00 AM
 153 
Share
Close Window

Many businesses rely on phone services to stay in touch with their customers and their employees. All too often, customers are put on hold, and if the call is not picked up quickly, they hang up. Businesses should do what they can to avoid putting ... Read More...

August 30, 2020 5:00 AM
 289 
Share
Close Window
If you are like many of the customer and employee focused business leaders and HR Directors we are talking to, resilience and the ability to attract and develop resilient leaders is critical at this time.
We have been speaking with a number of busin... Read More...

August 24, 2020 5:00 AM
 338 
Share
More Blogs
Submit Tips

Tip of the Day

When I call a company and am told I need to speak to another department on a different number, I expect that department to be open the same hours as the one I first contacted. If it’s not, I expect the center that is open to be able to deal with some... Read More...
September 21, 2020 5:00 AM
 1484 
Share
More Tips
Industry Social Feed!

Latest Tweets

Close Window
Whether staycationing or vacationing, now is a good time to partner with an experienced Answering Service Provider. Read "Answering Your Calls on Canada Day and Every Day" at https://oncallcentre.com/blog/answering-your-calls-on-canada-day-and-every-day/ #answeringservice #callcentreservice #customerservice #afterhoursansweringservice
Close Window
>9 out of 10 from every generation, Baby Boomers & below, say "easy-to-use online #banking capabilities are important," according to Aite Group. 61% of Young Millennials, 59% of Senior Millennials & GenXers, 54% of Baby Boomers, 42% of Seniors say they're VERY important. #fintech
Close Window
Gebruik je de Voys App voor iOS en ervaar je soms dat er maar aan één kant van de lijn audio is? Hier is gelukkig een oplossing voor. Ga in de app naar instellingen en dan naar geavanceerde instellingen. Hier zet je de gesprekskwaliteit op ‘hoog’ ipv ‘standaard’. Done!

Industry Champion Award Leaderboard

Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 6
 27022 
Share

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =