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Information Minister Kojo Oppong Nkrumah on Monday commissioned a newly refurbished National Information Research Centre (NIRC) of the Information Services Department (ISD). Read More...
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Hundreds of call centre workers across Scotland reported being in densely populated offices with slapdash social distancing, dangerous hot-desking and a lack of hygiene in vital shared facilities such as toilets Read More...
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Eckoh wins won both the Judges Award and Customer Choice Award for the Best Contact Center Solution at the 2020 Card Not Present (CNP) Awards. Read More...
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Bengaluru-based tech start-up Gnani has developed Gnani Collection Bot, an AI product that can help BFSI (Banking, financial services and insurance) companies interact with customers through multiple channels including telephony, social media, chat a... Read More...
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With the increasing number of customers moving online, the key differentiation for businesses no longer lies in competing against other brands, but also in delivering the best product user experience. Read More...
June 3, 2020 5:00 AM
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While contact centers adapted to the transition pretty quickly, they have faced quite a few challenges in the process. And challenges are just lessons in disguise. Read More...
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I was recently lucky enough to visit Japan, a fascinating country with a diverse, rich and unique culture, much in contrast to the West.  I was particularly drawn to the tradition and history of Japan; the Geisha, the Samurai, the wonder of th... Read More...

June 3, 2020 5:00 AM
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Considering enabling your agents to work remotely? If so, you’re probably most concerned with being able to maintain PCI DSS compliance and security.
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Having a remote contact centre workforce comes with some risks. The p... Read More...

June 2, 2020 4:26 PM
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Customer engagement can be delicate at the best of times, so why risk throwing a whole bunch of new Self-Service tools into the mix? The answer is easy because everyone wins when you get it right. 
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I contacted a government department by phone and the call was picked up quickly. Great I thought and the agent sounded very happy to take my call. I told her I wanted to discuss a situation and she replied “I am sorry,... Read More...

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Invoca stands with the Black community against racism, hate, and violence. Our commitment is to actively work towards equality and justice for all, not simply within our company, but throughout the broader community. We must embrace this challenge and fight for change.
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Drilling down to better understand the hybrid #cloud model https://bit.ly/3c91LEf via @GigabitMag
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The Digital Workplace of the New Normality Post #COVID19 must be Unified, Efficient, Agile. #Issabel is the solution that your business need. #UC #PBX #IVR #CallCenter #VideoConferencing https://www.issabel.com
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Best-in-class, growing contact centers are 29% more likely to monitor and evaluate 100% of customer interactions across all channels than others. Check out this report to see how their static and shrinking peers perform.   https://okt.to/P98Ona

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