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John Sansevero
Commercial Account Executive

2NDGEAR

Michael Penn
Director, Sales Initiatives

Broadband Dynamics

Teresa Anderson
IBO Teletek

Teletek

Tammi Kraushaar
Director

MassMutual

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Christina Prince
Supervisor II

Realpage

Industry News

Click To Post Your News! | More News

Ozarks Electric Selects Noble to Improve Customer Experience

Contact Center Technology Provider Teams with Electric Service Cooperative
April 21, 2018 4:18 AM

Company Rescues 60 Jobs After Irvine Firm Goes Bust

1Call Direct are looking to recruit even more staff and are also in talks with former Stellar employees.
April 21, 2018 3:18 AM

102

Schools Call Centre Not Being Used -- Naptosa

Schools do not report incidents to the Safe Schools Call Centre because they fear being red-zoned.
April 21, 2018 2:18 AM

TalkTalk Tops Most-complained About List, with BT Not Far Behind

Talk Talk is the most complained about home broadband and landline provider, while BT and Vodafone drew the most complaints for their mobile services, figures show.
April 21, 2018 1:18 AM

104

Latest Tweets

Industry Social Feed!

55 Minutes Ago

Creative Virtual

Best of luck to @MariaWard68 , @yasnushka & @chrisezekiel , running today's #LondonMarathon for 3 great causes: @ipswichcharity ( https://hubs.ly/H0bKPqr0 , @RNIBScotland ( https://hubs.ly/H0bKPqs0 & @Jewish_Care ( https://hubs.ly/H0bKPqt0 )!

April 22, 2018 6:59 AM

Vads Berhad

Tidak semua hal yang kita lakukan akan mendapatkan pujian. Kadang, orang di sekitar kita akan lebih tertarik memberikan kritik. Tidak peduli seberapa banyak kritikan yang kamu dapatkan, cukup buktikan kalo kritikan mereka itu salah. #VADSQuote

April 22, 2018 6:52 AM

CallNovo Contact Center

Our #telemarketers are highly trained and can speak the #native languages, which can help you gain leads from different parts of the world. http://callnovo.com/market-survey-and-lead-generation/

April 22, 2018 6:44 AM

Concentrix Canada

Last year, @UltraTechCement safely disposed of 98k+ tonnes of non-recyclable waste plastic by using it as an alternative fuel in its cement kilns. At ABG, we follow the principles of 'prevent, reduce, reuse, recycle and recover' to manage the waste at all our factories. #EarthDay

April 22, 2018 6:29 AM

International SOS

42% of organisations changed their #travel plans due to risk ratings in 2017. Consult the #TravelRiskMap 2018 ratings http://bit.ly/2FtgYoe #resilience #travelsafe #riskmanagement

Featured Editorial

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Minimum Technology for Inbound Call Center Vendors

April 20, 2018 5:00 AM

238

Introducing Gen Z – “Millennials on Steroids”

April 19, 2018 5:00 AM

259

Members' Updates....

Safwan AlZuhaili has connected with Sultan AlAmri
April 22, 2018 6:00 AM

These members have birthdays today (Francois Marais, Sherbahadur Singh, Dian Rahmah, Magali Schoulguine, Wahyu Eko Purnomo, Bobette Rigg, Pedro Bento, Linda Olazabal, Aditya Kumar Om, Linda Balderramos) ...click on their name and send a happy birthday message!
April 22, 2018 5:00 AM

Tracy Cruse (United States) just joined our association! Welcome!
April 21, 2018 6:28 PM

Deanna Cook (pic) has connected with Jane Finn
April 21, 2018 5:34 PM

Ahmadiko Nurifqiansyah has connected with Sadamsyah Sadamsyah
April 21, 2018 3:06 PM

Algi Rahmat Alfianto has connected with Sadamsyah Sadamsyah
April 21, 2018 3:06 PM

Ahmad Ridwan Fauzi Fauzi has connected with Sadamsyah Sadamsyah
April 21, 2018 3:06 PM

Ahmad Putra Rahayu Rahayu has connected with Sadamsyah Sadamsyah
April 21, 2018 3:06 PM

Ahmad Hendra Marfiadi has connected with Sadamsyah Sadamsyah
April 21, 2018 3:06 PM

Job Board

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Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Customer Service (Permanent contract)

Abtran
April 19, 2018 5:00 AM

Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Customer Service Manager

Douglas Jackson
April 19, 2018 5:00 AM

Data Analyst – 6 month contract

Douglas Jackson
April 19, 2018 5:00 AM

Senior Data Analyst

Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs

April 20, 2018 5:00 AM

MedConnectUSA - What Steps Does Your Medical Answering Service Take to Provide Continuous Availability?

Most all medical answering services can cover your phone calls 24/7. That, of course, assumes all their equipment is operating properly and nothing interrupts their service.
But problems happen. Telephone cables get cut, electricity goes... Read More...

April 19, 2018 5:00 AM

UJET - 5 Ways to Start Modernizing Your Customer Support for a More Personal UX

Until recently, it was assumed that technology would replace people in customer support. Now it's clear that technology alone isn't enough.Modern customers want the organizations they work with to be their advocates, to be accountable and proacti... Read More...

April 19, 2018 5:00 AM

Specialty Answering Service - 6 Rookie Mistakes Businesses Make With Their Answering Service

Whether you’ve just started using an answering service, or you’ve had one for years, you should be aware of the 5 most common mistakes businesses make that will result in an outsourcing epic fail.
1. Your Procedures are Too Complicated... Read More...