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Gregory PetitBon
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Industry News

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Thomas Cook to Outsource Falkirk Call Centre
Thomas Cook is to outsource its contact centre operation in Falkirk from October.
August 16, 2018 11:00 AM
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ATEN Offers Boundless Technology in New KM Switch
Users Can Simply Move the Mouse from Screen to Screen When Switching Between Computers
August 16, 2018 8:00 AM
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Capita Loses DWP Contact Centre Contract
A £40m Government contract will no longer be delivered by Capita in Rotherham but one of the new contract holders is keeping jobs in the Dearne Valley.
August 16, 2018 5:00 AM
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Asthma Sufferers Urged to Use Free Helpline
Not one of the almost 18,500 Limerick asthma sufferers called the free Adviceline service during the month of June, the Asthma Society revealed this week.
August 16, 2018 3:59 AM
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Komutel inc
Komutel est fière d'être membre de la Chambre de commerce de Saint-Georges depuis 12 ans déjà! http://www.komutel.com/ https://www.facebook.com/Komutel/posts/2153298108074881
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Brand Embassy
In the future, all agents will be blended agents, communicating with customers on multiple channels like social media, email and live chat. https://hubs.ly/H0dmvhH0 #CustServ
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VoiceSage
Enhance your Contact Centre strategy. Download this comprehensive strategy guide. https://vsg.cm/contact-centre-strategy-tw Revisit proven strategies, take on new ideas, and follow through with tactical tips. #CX #contactcentre #omnichannel vs #optichannel https://vsg.cm/contact-centre-strategy-tw
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CommuniGate Systems
Geek tweet iOS Blog: How to Subscribe to Calendars on iPhone and iPad http://www.macrumors.com/how-to/subscribe-to-calendars-on-iphone-ipad/
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Teleperformance United States
In Bangladesh, 70% of the total land area is less than a meter above sea level. This makes their schools prone to flooding. Join our #TPEducationDrive to help the less fortunate get access to proper classrooms and school supplies.

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Connexions Loyalty
August 15, 2018 5:00 AM
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Convergent
August 15, 2018 5:00 AM
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Douglas Jackson
August 14, 2018 5:00 AM
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Industry Blogs

More Blogs
August 15, 2018 5:00 AM
Sestek - Enjoying Self-Service Benefits with Speech Enabled IVR

We’ve all experienced that sense of dread: calling a customer support line only to be met with a robotic, confusing phone menu. Finding the menu option that meets your needs can be tough and time-consuming. And once you’ve finally found... Read More...
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August 15, 2018 5:00 AM
OrecX - Call Recording for BPOs and Call Center Outsourcers
As a BPO or call center outsourcer, you are potentially taking over a role your clients cannot manage on their own or don’t want to handle any longer.  Therefore, you are under enormous pressure to over-perform each and every day or y... Read More...
August 14, 2018 5:00 AM
Young America - Breaking the Cynicism Cycle: How Consumers Can Learn Trust Again
Kathleen Vohs, Distinguished McKnight University Professor and Land O’Lakes Chair in Marketing, Carlson School of Management
I’ll confess it right away: I’m a cockeyed optimist. It might seem strange that I’ve spent the last ... Read More...
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GLOBAL EVENT - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the World! Read More...
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