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Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

DaMario Pendergrass
HR Generalist IV

Realpage

James Vitali

Western & Southern Financial Group

Tamika Byrd
Call Center Director

MassMutual

Daniel Persuitte
Customer Service Director

MassMutual

501

Shelby Faris
Marketing manager

Bright Pattern Inc

Industry News

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Enghouse Interactive’s CCSP Platform Helps GCI Deliver Omni-channel Contact Center Capability in the Cloud

Housing and homelessness charity, Shelter, take to the cloud for greater business agility with GCI’s new Cloud Contact Center
April 20, 2018 3:47 AM

Capita Receives Welcome Boost as it Wins Contract Extension with BBC

Capita will continue to provide the BBC with audience feedback, ideas for programme-making and new ways to encourage public participation
The deal will extend Capita’s contract with the BBC for an initial five years
April 20, 2018 2:20 AM

Nationwide Safe Schools Call Centres Will Help Keep Children Safe

The call centre recorded 1034 cases of crime in the 2017/18 financial year, including 27 cases of weapon possession and 214 cases of gang-related shootings and 595 assault cases.
April 20, 2018 12:54 AM

300 Complaints a Month over South Africa's Health Facilities

The Office of Health Standards Compliance (OHSC) has seen a surge in complaints to its consumer hotline in the wake of the Life Esidimeni tragedy‚ it told parliament on Wednesday.
April 19, 2018 11:27 PM

Latest Tweets

Industry Social Feed!

24 Minutes Ago

Teleperformance Russia

Дружелюбная атмосфера в контактном центре формирует те эмоции, которыми оператор делится с клиентами. Рассказываем Первому каналу про нашу формулу "счастливый сотрудник = счастливый клиент". http://bit.ly/positive-cx

26 Minutes Ago

Carpeo

Today we will be sharing with you our free whitepaper download 'The winds of change: 5 vectors of customer engagement in 2018'. Find out more here... https://vimeo.com/265719319

32 Minutes Ago

Syntec Telecom

.@Miele_GB call centre agents take payment using CardEasy and say it's “Quick and simple, easy to go through with the customer, faster than taking card numbers and more secure” #paysec #cctr https://www.syntec.co.uk/case-studies/miele/

37 Minutes Ago

Helplines Partnership

We'd like to say 'hello and welcome' to @AllergyUK1 who joined as part of Our Community *waves*

42 Minutes Ago

ATOS

Drive digital transformation with @Atos applications ready-made for @Siemens #mindsphere #hm18 , hall 9, stand D35 @siemensindustry http://bit.ly/2HFKwPB

Featured Editorial

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Minimum Technology for Inbound Call Center Vendors

April 20, 2018 5:00 AM

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Introducing Gen Z – “Millennials on Steroids”

April 19, 2018 5:00 AM

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Members' Updates....

Hugo Emanuel Silva has connected with Teresa Rodrigues
April 20, 2018 10:26 AM

Sharon Price has connected with Eren Ulger
April 20, 2018 8:50 AM

Eren Ulger has connected with Grace Heny
April 20, 2018 8:50 AM

APAC Newsletter - Friday, April 20, 2018 has now been published
April 20, 2018 7:43 AM

Shelly Supit has connected with Mohamad Irvan
April 20, 2018 6:26 AM

Joar Ckuco has connected with Mohamad Irvan
April 20, 2018 6:26 AM

Billy Chen has connected with Mohamad Irvan
April 20, 2018 6:26 AM

Mirza Afifa has connected with Mohamad Irvan
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Parmeshwar Karkale has connected with Mohamad Irvan
April 20, 2018 6:26 AM

Job Board

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Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Customer Service Manager

Douglas Jackson
April 19, 2018 5:00 AM

Data Analyst – 6 month contract

Douglas Jackson
April 19, 2018 5:00 AM

Senior Data Analyst

Douglas Jackson
April 19, 2018 5:00 AM

Business Analyst – IT focused

Douglas jackson
April 19, 2018 5:00 AM

Conseiller de Clientèle en Français – Webhelp, Porto

Webhelp Porto
April 18, 2018 5:00 AM

Industry Blogs

More Blogs

April 18, 2018 5:00 AM

VoIP Supply - Office Solutions with Refurbished IP Phones & Wireless Headsets

Are you looking for a complete IP phone and headset solution for your workplace, but have a limited budget? Consider buying a Refresh IP phone from our refurbished stock and pairing it with a wireless or wired headset.
Here are a few examples of wh... Read More...

April 18, 2018 5:00 AM

VoIP Supply - What is the Password for the RenegadePBX Pro 75?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with ever... Read More...

April 17, 2018 5:00 AM

Welsh Contact Centre Forum - New Welsh Contact Centre Forum Membership Packages Announced

New Associate Membership Packages
Platinum
1 year Membership
2 x people to 4 x quarterly forum meetings a year
1 x stand at 1 x quarterly forum meeting
4 x marketing emails within year of membership
Website presence
Marketing of any events/n... Read More...