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Mark Littlejohn
Operations Data Management Consultant
MassMutual
254 Connections
Gregory PetitBon
Site Operations Manager - Workforce Management
IGT USA
357 Connections
Chris Bauserman
VP, Product and Segment Marketing
NICE inContact
17 Connections
Gayathri (G3) Krishnamurthy
Product Marketing Director
NICE inContact
8 Connections

Industry News

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TechStyle Fashion Group Deploys NICE inContact Technology to Enhance Customer Experience
NICE inContact CXone AI self-service solution helps TechStyle improve operational efficiency, enhance customer experience and drive cost-savings.
August 18, 2018 5:05 AM
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Alorica Announces Expansion of Leadership Team
Alorica Inc. announced that it is advancing the company’s growth and innovation strategy with the addition of four senior executives to its leadership team.
August 18, 2018 4:15 AM
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GN Hearing and Google Announce Partnership
GN Hearing and Google have announced a new technology partnership that will make GN Hearing the first manufacturer to enable a full spectrum of direct audio streaming from Android devices to hearing aids.
August 18, 2018 3:25 AM
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Staff at Larbert Thomas Cook Call Centre Tell of Contract Worries
Fears quickly spread among Thomas Cook call centre staff who were told they would no longer be employed by the holiday company.
August 18, 2018 2:35 AM
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Premium Content

Knowledge and AI Augmentation: How It Complements Training For Superior Performance Among Next-Gen Agents
Contact centers have been trying to improve CX and agent performance with training, spending as much as $40K per year for each agent. In fact, US companies spent $70.65 billion on employee training in 2016 alone. Yet agent knowledgeability in the context of customer service remains a big issue.
August 2, 2018 5:00 AM
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Latest Tweets

Industry Social Feed!
August 17, 2018 10:23 PM
Marchex
Research from analytics firm Marchex revealed that “Generation Z has surpassed Millennials as the consumer group with the shortest attention spans.” via @Adweek http://bit.ly/2sH6JEf
August 17, 2018 10:15 PM
Telelink Call Centre
Most people don't record their own calls & don't know what their customers ask for. We are able to mine that information for our customers & have become a huge gatherer of information for them. #callcentre #answering #customercare
August 17, 2018 10:02 PM
Metaswitch Networks
While #virtualization is a huge advance for#telcos, cloudification (becoming cloud native) goes farther to deliver more benefits for #CSPs . Head to our blog to read more: http://bit.ly/2MPUjBS
August 17, 2018 10:02 PM
Marchex
As an industry, #AutoService providers are losing $110 million per year by saying ‘No’ to their customers. On average, the analyzed auto service stores lost nearly $23,000 in annual revenue per location. Download the report. #Automotive #CustomerService http://bit.ly/2z3Nquj
August 17, 2018 9:59 PM
Intelliverse
How to Leverage Scoring in CRM – Action Items for Sales, Marketing and Customer Service Teams: https://www.crmsoftwareblog.com/2018/07/how-to-leverage-scoring-in-crm/ #CRM #sales #marketing @crmsoftwareblog

Job Board

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Telecom Analyst
Connexions Loyalty
August 15, 2018 5:00 AM
Compliance Representative
Convergent
August 15, 2018 5:00 AM
Resource Planner – Field Based Planning
Douglas Jackson
August 14, 2018 5:00 AM
Contact Centre Manager – Customer Service Manager
Douglas Jackson
August 10, 2018 5:00 AM
Software Engineer
CallFire
August 9, 2018 5:00 AM

Industry Blogs

More Blogs
August 16, 2018 5:00 AM
MedConnectUSA - What If You Forget to Forward Your Phone?






Most medical offices and clinics use call forwarding service to send their phone calls to their medical answering service. Call forwarding service is an inexpensive feature provided by your local phone company. Though there are other opti... Read More...
August 15, 2018 5:00 AM
Sestek - Enjoying Self-Service Benefits with Speech Enabled IVR

We’ve all experienced that sense of dread: calling a customer support line only to be met with a robotic, confusing phone menu. Finding the menu option that meets your needs can be tough and time-consuming. And once you’ve finally found... Read More...
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Tip of the Day

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Break Monotony – Rotate Your Staff
August 18, 2018 5:00 AM
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GLOBAL EVENT - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the World! Read More...
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