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At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

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The contact centre software market in Asia-Pacific is expected to reach just under US$1 billion in the next five years. Read More...
January 20, 2021 5:00 AM
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In-depth study of Australian and New Zealand organisations highlights a need for business continuity planning and regular reviews for customer contact centres as the region faces back-to-back disasters Read More...
January 18, 2021 5:00 AM
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Theft of service is the most common type of fraud that impacts Voice over Internet Protocol (VoIP) phone systems. Let’s take a closer look at how it affects VoIP networks and how your organization can prevent or minimize the risk of this type... Read More...

January 6, 2021 5:00 AM
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It's the new year, and it's time to ramp up your collection of customer insight from your recorded conversations in order to garner competitive intelligence, identify at-risk customers, uncover workflow issues, discover underperforming agents and det... Read More...
January 5, 2021 5:00 AM
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Our Offices will close on Thursday 24th December at 12 noon and re-open on Monday 4th January 2021 at 9am.
During this time members of the team will be dialling in to collect messages and be able to access emails. 
If you are attending an inte... Read More...

December 23, 2020 5:00 AM
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We all know that many inbound contact centers suffer from peaks in call traffic throughout the day; however managing them can be difficult. Some contact centers have developed SWAT teams who are made up of colleagues in other departments trained to a... Read More...
January 20, 2021 5:00 AM
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