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CalAmp (Nasdaq: CAMP) announced its subsidiary, Tracker, has joined forces with Grove & Dean, an independent chartered insurance brokers and Performance Direct, the general insurance division of Grove & Dean. Read More... November 25, 2020 4:28 AM
Norwood Systems (NOR) and cognitive artificial intelligence company, Amelia, have teamed up to re-invent telco voicemail services Read More... November 25, 2020 3:13 AM
At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
Click Here to view
Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
Software release provides enhanced workflow, gamification, and agent coaching capabilities and integration with leading meeting solutions vendors November 20, 2020 12:42 PM
ContactCenterWorld is pleased to announce the winners of the 15th Annual Global Top Ranking Performers Awards from Best in Asia Pacific (APAC). The award winners were announced at an awards ceremony on 5th of November. November 9, 2020 7:32 PM
Winners of Calabrio's analytics competition and ONE awards announced during its annual customer conference, Calabrio Customer Connect (C3) October 28, 2020 10:31 PM
ContactCenterWorld is pleased to announce the winners of the 15th Annual Global Top Ranking Performers Awards from Best in North & South America (AMERICAS). The award winners were announced at an awards ceremony on 12th of November. Read More... November 20, 2020 5:00 AM
The idea of better customer service dates back to the 1760s, where customer support teams emerged as a result of the industrial revolution. The reason customer service started is the same reason it exists today: knowing what your customers w... Read More... November 22, 2020 5:00 AM
Despite their limitations and continued decline, closed call center software solutions still exist, even though they can be difficult to modify, support and integrate into an existing telephony environment. Open systems, on the other hand, offe... Read More... November 18, 2020 5:00 AM
Business success comes down to whether profitability can be sustained, which is why building and maintaining relationships with your customers is crucial. To help with this, business owners are implementing customer relationship management (CRM) ... Read More... November 18, 2020 5:00 AM
Do you have only one service provider? What happens if that service provider fails to deliver to your expectations? Where does that leave you?
... probably with few options! It is advisable with any mission critical service (includes telephone se... Read More... November 25, 2020 5:00 AM
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Redundancy is very important. It is not a question of if, it is a question of when there will be trouble with your system. Having a back up service provider is beneficial in multiple ways. Allows the end user to test drive another carrier, all the while insuring your phones are up and producing.
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At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
Click Here to view
Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
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