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Verizon pilots Google Cloud Contact Center Artificial Intelligence to deliver customer support through natural-language recognition, faster processing, and real-time customer service agent assistance. Read More...
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At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

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Sytel announces version 11 of their Softdial Contact Center™ (SCC) hosting platform, supporting fully blended voice, chat, email, SMS, video, and all social channels.
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The COVID-19 crisis is driving the fastest cultural transformation of our generation.Learn how contact centers are recognizing that the adaptations demanded by the acute crisis reveal promising new strategies with potential value extending well beyond the pandemic.
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Australia and New Zealand respondents shed light on the knowledge, use and value of data in new Trust survey from Genesys Read More...
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Just when businesses are moving to reopen during the pandemic, many must now contend with the 2020 hurricane season. And this year, predictions call for a more severe outlook than normal. How will your business respond and serve customers with the po... Read More...
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This is part one of our three-part series on work from home - an application and identity management guide. In this section, we’ll cover the ins and outs of identity and access management. Before we get into the meat of this write-u... Read More...

July 13, 2020 5:00 AM
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Your managed services provider may have your business communications covered, but knowing a thing or two about Voice over Internet Protocol (VoIP) will help you understand what VoIP solution best fits your business. What are your choices? Which one... Read More...

July 10, 2020 5:00 AM
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You never get a second chance at a first impression.


While it might seem obvious, many medical practices don’t realize the power their receptionists have on their patients. From scheduling appointments to answering frequently asked questio... Read More...

July 2, 2020 5:00 AM
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What do you measure in your center? Are they in line with your corporation’s mission statement? Often we find metrics are based on easy to measure factors that are churned out from reporting packages – things like service level, average call duration... Read More...
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Whether staycationing or vacationing, now is a good time to partner with an experienced Answering Service Provider. Read "Answering Your Calls on Canada Day and Every Day" at https://oncallcentre.com/blog/answering-your-calls-on-canada-day-and-every-day/ #answeringservice #callcentreservice #customerservice #afterhoursansweringservice
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>9 out of 10 from every generation, Baby Boomers & below, say "easy-to-use online #banking capabilities are important," according to Aite Group. 61% of Young Millennials, 59% of Senior Millennials & GenXers, 54% of Baby Boomers, 42% of Seniors say they're VERY important. #fintech
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