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Charlene Harrison
Associate Director, Operations
CAQH
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Christoph Halverson
Vice President Business Development
Alorica
4 Connections
Todd Werner
SVP Sales & Marketing
Alorica
149 Connections
Tarsha Leherr
Senior Vice President - Business Solutions
Faneuil, Inc
54 Connections

Industry News

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Intuate Group Set to Provide Economic Relief with Flexible Contact Centre Offering
IT solutions company Intuate Group is determined to bring some flexibility back to the contact centre industry with its latest offering.
August 16, 2019 3:24 AM
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CloudSmiths Africa Appoints Jason Timm as MD
Software solutions provider CloudSmiths has appointed co-founder Jason Timm as MD for the Africa region.
August 16, 2019 1:48 AM
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Circle Announces Purecloud Bridge Connector Replacement for Verint WFM
Circle has developed its own connector and this will be available after mid-October 2019.
August 16, 2019 12:12 AM
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Air Astana Appoints Flight Directors as UK GSA
Air Astana, the national carrier of Kazakhstan, has appointed Flight Directors as its new General Sales Agent (GSA) for the UK and Ireland, effective immediately.
August 15, 2019 10:36 PM
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CRMDialer
CRMDialer makes it easy for reps to minimize busy work and maximize output. CONTACT US FOR A DEMO TODAY! https://www.crmdialer.com/?contact-us #CRM #CRMDialer #PowerDialer #CRMDemo #AllInOneCRM #StreamlinedBusiness #SaturdayShoutOut #SaturdayReads
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CGS
You can use #AI and #predictiveanalytics to build in an “auto-fill” option for self-help centers, allowing for faster search results and quicker problem resolution. Read more in one of our latest blogs: http://ow.ly/6f8350vzH9L
41 Minutes Ago
Marchex
Businesses who are using text have a competitive advantage over those that don’t, according to some new statistics: "56% of people would rather message a business than call customer service" - @TechCrunch #TextMessaging #Text #Tech https://bit.ly/2SCi9EW
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Check out the 5 must-use features in Bullhorn that our panel of Bullhorn experts swear by. http://ow.ly/226c30pbTF8
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PowerNet
It's Semifinals day at the Western & Southern Open! What match are you most excited about today?! Share your favorite pictures with #FreeFanWiFi ! #wsopen #wifipartner @CincyTennis #atp #tennis

Job Board

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Douglas Jackson
August 16, 2019 5:00 AM
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Industry Blogs

More Blogs
August 14, 2019 5:00 AM
Strategic Contact - Get Excited About Self-Service
If you’ve been in this industry for any length of time, you may waffle between excitement and cynicism over self-service (SS). There has been so much promise and hype tempered by an equal measure of disappointment. To tip the scales in favor of... Read More...
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August 13, 2019 5:00 AM
PATLive - 4 Types of Small Business Technology That’s Not As Scary As It Sounds

Technology is evolving at a break-neck speed, with new developments coming out faster than most of us can keep up with them. This can be overwhelming for anyone, but especially for business owners and managers who are trying to keep up with change... Read More...
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August 12, 2019 5:00 AM
Asia Telecom - Freelancer or Outsourcing Firms – Pros and Cons
Which is better - to outsource or hire a freelancer?  This is the most common question many companies ask when needing additional human resource in the picture with their company solidity and growth at stake. It is a major decision that must ali... Read More...
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Tip of the Day

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Hours Of Access
August 17, 2019 5:00 AM
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International Contact Center Week
Celebrate. Appreciate. Elevate.
Be a Part of the Only Week Long Celebration Dedicated Exclusively to the Contact Center Industry

Contact Centers are about People and every year thousands of centers around the World celebrate the industry we work ... Read More...
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