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John Sansevero
Commercial Account Executive

2NDGEAR

Michael Penn
Director, Sales Initiatives

Broadband Dynamics

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Christina Prince
Supervisor II

Realpage

Sandy King
Call Center Manager

Community Health Care

Kelly Archibald
President

Speak Volumes, Inc.

105

Industry News

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Schools Call Centre Not Being Used -- Naptosa

Schools do not report incidents to the Safe Schools Call Centre because they fear being red-zoned.
50 Minutes Ago

TalkTalk Tops Most-complained About List, with BT Not Far Behind

Talk Talk is the most complained about home broadband and landline provider, while BT and Vodafone drew the most complaints for their mobile services, figures show.
April 21, 2018 1:18 AM

WA Youth Contacted Kids Helpline More Than 31,000 Times Last Year

New figures have revealed West Australian children are contacting the Kids Helpline at a higher rate than last year.
April 21, 2018 12:18 AM

Evolve IP Acquires UK Cloud Communications Provider thevoicefactory Ltd

Expands Global Presence and Distribution Capabilities, Deepens Vertical Presence in Hospitality, Automotive, Finance and Legal Industries
April 20, 2018 11:18 PM

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42 Minutes Ago

Marketing Alternatives, Inc (MAI)

#EcommerceFulfillment Options: Which One is Right for your Business? https://goo.gl/wpAZjN #ecommercefulfillmentpartner #ecommercefulfillmentcompanies

45 Minutes Ago

Tentacle Cloud

https://bit.ly/2HfZix5 - Please RT: 10 Amazing Tricks To Unlock Your Sales Success @salesmachine_io #Sales

54 Minutes Ago

ContactCenterWorld

News : Schools Call Centre Not Being Used -- Naptosa https://www.contactcenterworld.com/view/contact-center-news/schools-call-centre-not-being-used-naptosa.aspx

56 Minutes Ago

CallNovo Contact Center

we can also help you if you are trying to generate sales in China, Hong Kong, Taiwan, or #US , Canada, UK, #Australia , France, Spain, or Russia, or any of the countries in the Southeast. http://callnovo.com/market-survey-and-lead-generation/

April 21, 2018 2:04 AM

Harte-Hanks

Fintech is disrupting big banks http://trap.it/H62PF #finserv #fintech #martech #marketing #banking

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Minimum Technology for Inbound Call Center Vendors

April 20, 2018 5:00 AM

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Introducing Gen Z – “Millennials on Steroids”

April 19, 2018 5:00 AM

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Rolands Smilga has connected with David Spore
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Americas Newsletter - Friday, April 20, 2018 has now been published
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EMEA Newsletter - Friday, April 20, 2018 has now been published
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Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Customer Service (Permanent contract)

Abtran
April 19, 2018 5:00 AM

Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Customer Service Manager

Douglas Jackson
April 19, 2018 5:00 AM

Data Analyst – 6 month contract

Douglas Jackson
April 19, 2018 5:00 AM

Senior Data Analyst

Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs

April 20, 2018 5:00 AM

MedConnectUSA - What Steps Does Your Medical Answering Service Take to Provide Continuous Availability?

Most all medical answering services can cover your phone calls 24/7. That, of course, assumes all their equipment is operating properly and nothing interrupts their service.
But problems happen. Telephone cables get cut, electricity goes... Read More...

April 19, 2018 5:00 AM

UJET - 5 Ways to Start Modernizing Your Customer Support for a More Personal UX

Until recently, it was assumed that technology would replace people in customer support. Now it's clear that technology alone isn't enough.Modern customers want the organizations they work with to be their advocates, to be accountable and proacti... Read More...

April 19, 2018 5:00 AM

Specialty Answering Service - 6 Rookie Mistakes Businesses Make With Their Answering Service

Whether you’ve just started using an answering service, or you’ve had one for years, you should be aware of the 5 most common mistakes businesses make that will result in an outsourcing epic fail.
1. Your Procedures are Too Complicated... Read More...