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Christina Prince
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Realpage
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MassMutual
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Director, Call Center Saas Ops
PerfectServe
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New York Life
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Industry News

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Bright Pattern Extends Cloud Contact Center Service to the United Kingdom and Republic of Ireland
Bright Pattern, a global provider of multichannel cloud contact center software, expands its presence in the United Kingdom and the Republic of Ireland to enhance local voice communications and improve regional compliance
35 Minutes Ago
Call Centre Soon to Receive Complaints about Power Services: Nasrul
No load-shedding in the country now, he claims once again
June 20, 2018 11:00 AM
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Convergys Jacksonville, TX Receives Employer of the Month Award
Convergys Corporation (NYSE: CVG), a global provider in customer management, was selected for Employer of the Month for the City of Jacksonville award.
June 20, 2018 8:00 AM
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AgilOne Launches Customer Data Platform Capabilities for Call Center and Customer Service Teams
AgilOne’s new 360 Profile for Customer Service provides real-time comprehensive customer-level insights to customer-facing teams, allowing enterprise brands to deliver better, more relevant customer experience during live interactions
June 20, 2018 5:00 AM
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7 Minutes Ago
Turkcell Global Bilgi
Uzmanlık, kişisel ve kariyer gelişimini destekleyen Müşteri Hizmetleri Gelişim Programımız kapsamında 14 lokasyonda Müşteri Temsilcilerimizin katılımıyla ilk “Global Talks” seminerini büyük bir keyifle gerçekleştirdik. #TurkcellGlobalBilgi #gelişiminiönemseriz
8 Minutes Ago
TSYS, Inc
Want to expand the value of your data and analytics? Don’t overlook these three things. https://bddy.me/2K36bCD #dataanalytics #payments #productinnovation #datamanagement #reporting #issuingsolutions
8 Minutes Ago
VDS
#AI (#Chatbots , #IoT , #VR ) is nearly necessary for businesses to grow. The #ROI proves its worth. http://ow.ly/eOeq30kylFd

Job Board

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Client Services Clerk
Convergent
June 19, 2018 5:00 AM
Commercial Controller
Abtran
June 19, 2018 5:00 AM
Academy Coach (Internal only)
Echo Managed Services
June 18, 2018 5:00 AM
Senior Customer Experience Analyst
Douglas Jackson
June 18, 2018 5:00 AM
Customer Service Manager
Douglas Jackson
June 18, 2018 5:00 AM
Call Centre Agent
Great Communications
June 17, 2018 5:00 AM

Industry Blogs

More Blogs
June 18, 2018 5:00 AM
VoIP Supply - How to Avoid VoIP System Downtime during an Internet Outage
Last week, Comcast suffered a massive outage, affecting thousands of users across the USA including Pacific Northwest, California, Florida and more.
Many businesses were affected by this outage, unable to make or receive phone calls during peak bus... Read More...
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June 18, 2018 5:00 AM
VoIP Supply - How to Set Polycom VVX Series Volume to a Persistent Level?
Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with ever... Read More...
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June 15, 2018 5:00 AM
MedConnectUSA - Medical Answering Services Don’t Go on Vacation, So That You Can!

As we move into summer, we think about vacations. Or at least we should. Vacations are a time to take a break from work, enjoy time with family and friends, and come back refreshed, ready to reengage with our work and our patients. 


Take ... Read More...
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Tip of the Day

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Think About Demotivating Your Staff
June 20, 2018 5:00 AM
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Upcoming Events

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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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