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When employing speech recognition in self service applications, as with IVR offer an opportunity for the caller to speak to an operator/agent if they need to. Otherwise it can be frustrating if a caller is trying to get information or reach an extens... Read More... January 17, 2022
Raj Wadhwani - Have you seen that all members can add video greetings to their profiles? Awesome! To do this go to Edit My Profile (top right) and scroll down to the section to add a video greeting! November 8, 2021 10:01 AM