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Mark Littlejohn
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MassMutual
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NICE inContact
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Eckoh
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Industry News

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Sennheiser Appoints UC Industry Veteran James Fairweather As VP Sales And Marketing
Decades-strong industry relationships and a proven record of dynamic sales strategies make Fairweather a valuable new asset
December 10, 2018 5:00 AM
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NICE inContact Recognized as a Leader By Research Firms
NICE inContact, a NICE (Nasdaq: NICE) business, announced that multiple industry analyst firms have recognized NICE inContact and NICE inContact CXone as a leader among cloud contact center platforms.
December 7, 2018 5:02 AM
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U-WFM Partners With Twilio
Introducing our easy-to-use, Workforce Management in the Cloud to Twilio Flex - the first fully-programmable Contact Center Platform
December 7, 2018 4:40 AM
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Colt to Expand IQ Network in Central and Eastern Europe
This expansion will ensure Colt continues to support the digital transformation of businesses in the burgeoning region
December 7, 2018 4:01 AM
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Premium Content

Noble Receives Frost & Sullivan’s Market Share Leadership Award for Sixth Consecutive Year
The Frost & Sullivan 2018 Market Share Leadership Award for the North American Outbound Dialing Systems market was announced at last night’s Gala event. Noble Systems' key performance drivers, which include depth of innovation, strength of offering, and ownership experience, continue to set the comp...
December 4, 2018 4:32 PM
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ContactCenterWorld.com Announces Winners of the 2018 Industry Champion Awards
Thunder Bay, Ontario – Canada November 2018
ContactCenterWorld.com, the world’s largest contact center and customer engagement association, is pleased to announce the winners of the coveted 2018 Industry Champion Awards
November 20, 2018 10:24 PM
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2018 Best in The World Announced
Prague, Czech Republic - The best and brightest in the contact center industry all around the World were recognised and awarded medals at the finale of the 2018 Best in The World - Top Ranking Performers Awards from ContactCenterWorld.com
November 16, 2018 12:11 AM
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Intuitive design, open architecture and a continuous product innovation strategy. We created a cloud phone system unlike any previous unified communications. Book your demo today. #VoIP https://bit.ly/2QIVsR0
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Çagri Merkezleri Dernegi / Call Center Association
Vestel Çağrı Merkezi'ne Bir Dünya Birinciliği Daha. Tebrik ederiz :) > https://bit.ly/2Ehvu1d #ÇağrıMerkezleriDerneği #ÜyelerimizdenHaberler @Vestel
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Here’s how to best structure your answer when your interviewer asks, “Why do you want this job?”: #interviewing #jobinterviews https://bddy.me/2B5WA7z
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Wipro BPO Solution Ltd.
How far we've come through the #PowerofOne ! Determined to never stop believing and always bettering ourselves. Till we meet again for the next '#Health Strategic Business Unit #AllHandsMeet ' - #LifeSciences Team
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Tata Consultancy
TCS has won the Association for Talent Development’s (ATD’s) 2018 BEST Award and was ranked #2 among the top 45 global organizations recognized at the event. #talentdevelopment Read more- https://on.tcs.com/2B8t0xY

Job Board

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Business Analyst Team Manager
Douglas Jackson
December 7, 2018 5:00 AM
Resource Planning Manager
Douglas Jackson
December 7, 2018 5:00 AM
Management Information Analyst / MI Analyst
Douglas Jackson
December 7, 2018 5:00 AM
Director of Patient Contact Center
Denver Health
December 6, 2018 5:00 AM
Product Marketing Manager
CallFire
December 5, 2018 5:00 AM
Head of Customer Service
Douglas Jackson
December 5, 2018 5:00 AM

Industry Blogs

More Blogs
December 7, 2018 5:00 AM
Teleopti - Guest Blog: One of the biggest contact centre challenges and how to fix it
Disclaimer - the solution is not an easy fix and might even go against your instincts!
We see it time and time again, Contact Centre Managers are constantly fighting the battle between meeting their service level agreements by having the right numbe... Read More...
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December 6, 2018 5:00 AM
Teleperformance - Emotional Intelligence: The Key to Keeping Your Customers

When was the last time you really connected with your customer?
The quick pace of today’s society makes true connections hard to come by. In the world of customer service, it becomes trickier: standing out from the competition is already a b... Read More...
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December 6, 2018 5:00 AM
StarTek - Going Back to the Future with Human Connection in 2019

In the 1980s sci-fi classic movie trilogy, Back to the Future, Marty McFly is accidentally sent back in time to 1955 where he must save the day. Later, he and Doc Brown travel to a futuristic utopia in the year 2015 with hoverboards and other techn... Read More...
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Tip of the Day

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Feasibility Of An IP Contact Center
December 10, 2018 5:00 AM
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Upcoming Events

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Call & Contact Centre Expo 2019
Welcome to Europe’s leading call & contact centre event, showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world! Read More...
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