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Industry News

American BPO provider Ibex has begun building a contact center in Ocho Rios, a Jamaican resort town popular with foreign tourists. Read More...
September 23, 2020 9:00 AM
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Next is also looking for another 100 call centre staff to work across the Midlands. Read More...
September 23, 2020 7:00 AM
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A Sheffield telemarketing company is set to create at least 300 jobs by Christmas - with more to come next year - after buying the brand and client accounts of a big rival. Read More...
September 23, 2020 5:00 AM
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Patent streamlines contact center communications with enhanced visibility into user history
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At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

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Cloud contact centre suite solution provider MaxContact will partner with Sydney-based OpenIQ to provide Australian enterprises with a suite of contact centre solutions.
September 22, 2020 7:34 PM
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Overwhelming majority of consumers say they trust messaging and chatbots to assist with online retail decisions Read More...
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Customer Engagement Hubs, Customer Service Analytics, Voice of the Customer, Chatbots and Virtual Customer Assistants are Gaining Significant Attention in Optimizing the Service Experience Read More...
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There are various ways in which businesses can benefit from local and professional call centre services in Geelong, particularly to establish, develop and nurture client relationships.
In times like these, having a loyal customer base is pivotal to ... Read More...

September 22, 2020 5:00 AM
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The recent health crisis has forced contact centers to quickly spin up patchwork, work-from-home solutions, or dramatically alter their physical contact center footprint. Now, with businesses evaluating a long-term strategic change toward... Read More...

September 18, 2020 5:00 AM
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The old adage is true: you never get a second chance at a first impression.
Even when someone is familiar enough with your organization to dial you up, that first conversation can have a lasting impact on how they perceive your business. It&rsqu... Read More...

September 17, 2020 5:00 AM
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Remember, although there have been many enhancements in technology and new access channels for customer to contact your company, the agent still plays a key role in making or breaking the customer relationship. It is therefore vital to make sure you ... Read More...
September 23, 2020 5:00 AM
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Whether staycationing or vacationing, now is a good time to partner with an experienced Answering Service Provider. Read "Answering Your Calls on Canada Day and Every Day" at https://oncallcentre.com/blog/answering-your-calls-on-canada-day-and-every-day/ #answeringservice #callcentreservice #customerservice #afterhoursansweringservice
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>9 out of 10 from every generation, Baby Boomers & below, say "easy-to-use online #banking capabilities are important," according to Aite Group. 61% of Young Millennials, 59% of Senior Millennials & GenXers, 54% of Baby Boomers, 42% of Seniors say they're VERY important. #fintech
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Gebruik je de Voys App voor iOS en ervaar je soms dat er maar aan één kant van de lijn audio is? Hier is gelukkig een oplossing voor. Ga in de app naar instellingen en dan naar geavanceerde instellingen. Hier zet je de gesprekskwaliteit op ‘hoog’ ipv ‘standaard’. Done!

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Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

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