Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Sandeep Rangineni
Data Test Engineer
26
MEMBER
Himesh Patel
Senior Team Leader
0
MEMBER
Jennifer Fourie
Digital Marketing and Content Manager
0
Click To Post Your News!

What's Happening Today! - Industry News

The partnership between Nasstar and Omningage aims to enhance the Amazon Connect experience, enabling organisations to build cloud-native contact centre solutions Read More...
September 29, 2023 10:15 PM
 1 
Marsh Finance is working with Sabio Group on a project that will enhance interaction experiences with its customers and brokers. Read More...
September 29, 2023 8:28 PM
 1 
More than a third of staff at office given four weeks notice
Read More...

September 29, 2023 6:42 PM
 1 
The Women University Mul­tan’s Department of Applied Psychology took a monumental step by launch­ing “HumRaaz” app, and Helpline “1166” with an aim to provide consultancy, free of cost, to citizens and stu­dents for improving mental health. Read More...
September 29, 2023 4:55 PM
 41 
New partnership strengthens services and capabilities for a client base. Read More...
September 29, 2023 3:08 PM
 56 
TELUS International featured on Everest Group’s inaugural 2023 Global PEAK Matrix®
Read More...

September 29, 2023 1:22 PM
 72 
Showing 1 - 6 of 6721 items
Read More Items
Submit Tips

Tip Of The Day!

Most contact centers record some customer information – the caller's name, interest, etc. However, few record feedback such as unsolicited comments about competitors, your own company, industry information, etc. If you can have your agents record oth... Read More...
September 30, 2023
 1418 
Showing 1 - 1 of 1095 items
More Tips
Submit An Article!

Featured Editorial

Frontline training experts eduMe identify significant disconnects in the challenges felt by the retail and hospitality industries in 2023 and the measures being taken to address them
Read More...

September 29, 2023
 133 
A global study of contact centre leaders explores the role of artificial intelligence in activating the agent of the future Read More...
September 25, 2023
 481 
WorkForce Software, released the 2023 IDC Tech Spotlight report titled, “New Perspectives on Intelligent Workforce Management for the Manufacturing Industry. Read More...
September 22, 2023
 674 
Respondents Who Use a CRM Were 2x More Satisfied With Their Customer Operations Compared to Non-CRM Users Read More...
September 6, 2023
 1214 
Showing 1 - 4 of 1548 items
More Articles

About us - in 60 seconds!

Join Our Team

Post Your Blog

Company & Personal Blog Posts!

🎉 Missed out on the excitement at Dreamforce 2023? No worries! Catch up on all the action with our blog. We've curated the game-changing insights and innovations that developers, marketers, and admins need to know. Discover how Dreamforce 2023 is re... Read More...
September 29, 2023 5:05 AM
 25 
In the ever-evolving landscape of healthcare, patient engagement is a key driver of better outcomes and more effective care. Patient portals, an integral part of healthcare software development, have emerged as powerful tools in this endeavor. These ... Read More...
September 29, 2023 3:08 AM
 30 
In today's fast-paced world, the healthcare industry is undergoing a significant transformation, and one of the key drivers behind this change is healthcare app development. As technology continues to advance, healthcare apps are becoming increasingl... Read More...
September 29, 2023 2:20 AM
 55 
The healthcare industry is on the cusp of a transformative revolution, and it's set to be showcased at HLTH 2023. This event promises to provide a sneak peek into the future of healthcare, with a particular focus on healthcare software development. A... Read More...
September 28, 2023 10:20 AM
 40 
In an era where environmental sustainability is a global priority, industries are constantly seeking ways to minimize their impact on the planet. The manufacturing sector is no exception. Disposable static mixers have become popular in various indust... Read More...
September 27, 2023 10:08 PM
 45 
In the ever-evolving landscape of healthcare, patient-centricity is paramount. Healthcare providers are continually seeking innovative solutions to enhance the patient journey, and Salesforce Health Cloud, in partnership with trusted Salesforce Healt... Read More...
September 27, 2023 6:44 AM
 70 
Close Window
In today’s hyper-connected world, a poor customer service experience can wreak havoc on a brand’s reputation. Major Australian businesses have found this out the hard way, suffering brand damage after outsourcing to international call cen... Read More...
September 27, 2023
 50 
Showing 1 - 8 of 5411 items
More Blogs
Search Jobs

Job Board

Telnyx Read More...
September 28, 2023
 33 
Velocity Read More...
September 28, 2023
 26 
 42 
Dialpad Read More...
September 27, 2023
 48 
Telnyx Read More...
September 27, 2023
 38 
Dialpad Read More...
September 27, 2023
 35 
Dialpad Read More...
September 25, 2023
 67 
Velocity Read More...
September 22, 2023
 68 
Showing 1 - 10 of 2812 items

Members' Updates....

Yunus Mucaz -

Proud moment in my career - Winning the ContactCenterWorld.com Industry Champion Award!


August 10, 2023 9:31 AM
Raj Wadhwani -

Awards Open in 30 days!


August 10, 2023 9:11 AM
Richard Blank has connected with Aca Puamau
September 29, 2023 6:55 PM
Inés Martinez has connected with Aca Puamau
September 29, 2023 6:55 PM
Godfred Ani Amponsah Appiagyei has connected with Aca Puamau
September 29, 2023 6:55 PM
Charlotte Wood has connected with Todd Wilcox
September 29, 2023 4:11 PM
Charlotte Wood has connected with Steve Ogilvie
September 29, 2023 2:52 PM
Charlotte Wood has connected with Brian Flagg
September 29, 2023 2:43 PM
Emmanuel Omoike has connected with Sushil Pokharel
September 29, 2023 4:17 AM
Kathy William-Botrous has connected with Emmanuel Omoike
September 29, 2023 2:54 AM

Load More

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =