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Richard DeMonte
Director, Business Operations
Scivantage
18 Connections
Chris Bauserman
VP, Product and Segment Marketing
NICE inContact
9 Connections
Christina Prince
Supervisor II
Realpage
14 Connections
Michael Penn
Director, Sales Initiatives
Broadband Dynamics
26 Connections
DaMario Pendergrass
HR Generalist IV
Realpage
26 Connections
Caleb Deleault
Team Specialist
MassMutual
23 Connections

Industry News

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Bright Pattern Integrates with NICE WFO
Bright Pattern, announced its integration with NICE Workforce Optimization (WFO) powered by advanced analytics
April 19, 2018 2:21 AM
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Invita, RBH in Deal for Cloud Contact Centre
Bahrain-based Invita, an ISO 9001:2008 and PCI DSS v3.2 certified regional provider of Business Process Outsourcing (BPO) services, have signed a contract with Royal Bahrain Hospital for Cloud Contact Center Services.
April 18, 2018 11:09 PM
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Rostelecom Launches 112 Emergency System in Tomsk
Russian operator Rostelecom announced that it launched the 112 emergency system in the Tomsk region.
April 18, 2018 7:57 PM
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River Clyde Homes Customers Experience Benefits of 24-hour Service
River Clyde Homes is celebrating success one year after launching its local 24-hour a day customer contact centre.
April 18, 2018 4:45 PM
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Aerotek, Inc.
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Panviva, Inc.
"Today’s tech-savvy customers prefer self-service over phone calls, and they’re more likely to seek answers to their questions within the social and digital communities where they spend their time." https://blog.contactcenterpipeline.com/2018/03/leveraging-digital-channels-part-1/
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NCR Corporation
#Throwback to the days when this NCR cash register was the main solution for everyday transactions. This amazing piece of history can be seen at the Bowlmor Lanes on Times Square, NYC. #TBT

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Job Board

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Head of Sales
Douglas Jackson
April 17, 2018 5:00 AM
Forecasting Analyst
Douglas Jackson
April 17, 2018 5:00 AM
Insight Manager – Online Gambling
Douglas Jackson
April 16, 2018 5:00 AM
Business Analyst
Upstream Works
April 13, 2018 5:00 AM
Infrastructure Analyst
Upstream Works
April 13, 2018 5:00 AM

Industry Blogs

More Blogs
April 18, 2018 5:00 AM
VoIP Supply - Office Solutions with Refurbished IP Phones & Wireless Headsets
Are you looking for a complete IP phone and headset solution for your workplace, but have a limited budget? Consider buying a Refresh IP phone from our refurbished stock and pairing it with a wireless or wired headset.
Here are a few examples of wh... Read More...
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April 18, 2018 5:00 AM
VoIP Supply - What is the Password for the RenegadePBX Pro 75?
Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with ever... Read More...
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April 17, 2018 5:00 AM
Welsh Contact Centre Forum - New Welsh Contact Centre Forum Membership Packages Announced

New Associate Membership Packages
Platinum
1 year Membership
2 x people to 4 x quarterly forum meetings a year
1 x stand at 1 x quarterly forum meeting
4 x marketing emails within year of membership
Website presence
Marketing of any events/n... Read More...
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Competitions
April 19, 2018 5:00 AM
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EUROPE, MIDDLE EAST & AFRICA - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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