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Mark Lyngwa
Business Development Manager
eGain Corporation
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VsellDatabase
VsellDatabase
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Thomas Farrell
Senior Vice President, Customer Service
Web.Com, Inc
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Coty Guyette
Policyholder Service Consultant
MassMutual
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Jaimee Cowart
Supervisor II
Realpage
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Rachel Paul
Sales and Service Representative
New York Life
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Industry News

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InGenius Wins the Genesys AppFoundry Emerging Partner of the Year Award
InGenius, a computer telephony integration innovator, was awarded the AppFoundry Emerging Partner of the Year Award by Genesys®, a global provider in omnichannel customer experience and contact center solutions.
June 25, 2018 10:03 AM
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Everest Group Names Sitel Group as a Leader for 6th Consecutive Year
Sitel Group announced that it has been recognized as a Leader by Everest Group in the Contact Center Outsourcing (CCO) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018.
June 25, 2018 8:47 AM
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Sava AI-Powered Chatbots Bring Real-Time Communications to Running Events
SpiceFactory, a provider of AI-powered chatbot solutions, is enabling a new era of messaging for running events.
June 25, 2018 7:32 AM
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Meet “Agent Kay”: The State of Kansas’s Official Chatbot
Have questions about filing your state income taxes? Looking for information on Kansas government officials? Want to do a search for unclaimed property? Let Agent Kay lead the way!
June 25, 2018 6:16 AM
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1 month on, how's your GDPR compliance? Read about Customer Experience: Privacy vs Personalisation with @alisonbcoleman in @raconteur http://ow.ly/x0DQ50hMCN6 #futureofcustserv #dataprivacy
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arvato UK
Our team in Swansea won the Customer Engagement accolade at the 2018 Welsh Contact Centre Awards for handling over 120,000 contacts every year, with customer satisfaction results in excess of 95%
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arvato UK
Congrats to our employees for completing the @Swansea_HM this weekend! The team are raising money for the @PrincesTrust and @TyOlwenHospice ! Read more - https://www.arvato.com/uk/news-and-press/2018/arvato-employees-go-the-extra-mile-for-the-princes-trust.html …

Job Board

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Customer Support Operations Manager
Douglas Jackson
June 22, 2018 5:00 AM
Customer Service Representative
Convergent
June 21, 2018 5:00 AM
Sr Business Analyst
CallFire
June 21, 2018 5:00 AM
Team Manager
Douglas Jackson
June 21, 2018 5:00 AM
Remote Clinical Appeals Nurse
Convergent
June 20, 2018 5:00 AM

Industry Blogs

More Blogs
June 21, 2018 5:00 AM
VoIP Supply - How to Secure Your VoIP Phone Calls with the GXP Phones and UCM6200
Grandstream UCM IP PBX and GXP VoIP Phones are some of the hottest products VoIP Supply carries. In our latest webinar with Grandstream, we had over 100 participants join us to learn about how to secure VoIP phone calls with Grandstream’s GXP p... Read More...
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June 21, 2018 5:00 AM
VoIP Supply - The Grandstream GXP1760W Awarded Best VoIP Device by ITSPA
Grandstream, a leading manufacturer of IP voice and video communications equipment, announced that their GXP1760W Mid-Range WiFi Phone has been selected as the Best VoIP Device at the 2018 ITSPA Awards!

About The GXP1760W
Grandstream’s GXP1... Read More...
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June 21, 2018 5:00 AM
Specialty Answering Service - Infographic: Call Center Software Reviews

Call Center software, also known as contact center software, is the technology that call centers and answering services use to not only route and answer calls, but to also provide your callers with exceptional customer support. Call center software... Read More...
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Tip of the Day

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Increase Spending Where It's Visible
June 25, 2018 5:00 AM
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ASIA PACIFIC - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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