Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Click To Post Your News!

Industry News

64 Thai nationals, who allegedly worked for Chinese-funded call centre scam operators in Cambodia, were deported back to Thailand yesterday (Wednesday) by Cambodian authorities. Read More...
September 30, 2022 10:33 PM
PCI Pal® (LON: PCIP), a global provider of secure payment solutions, has announced that its solution, PCI Pal Digital, has been selected by Virgin Atlantic to support the airline’s international omnichannel strategy. Read More...
September 30, 2022 8:40 PM
Streamlined integration, automation and a customer service team that truly listened were top reasons for the change Read More...
September 30, 2022 6:48 PM
NEC Corporation (NEC; TSE: 6701) has been awarded the 2022 Southeast Asia AI in Retail Competitive Strategy Leadership Award by Frost & Sullivan. Read More...
September 30, 2022 4:55 PM
AireSpring Adds 8x8 XCaaS Cloud Communications and Contact Center Platform to Its Product Portfolio Read More...
September 30, 2022 3:03 PM
Leverage CallTower’s SMS and MMS text, CT Text, to instantly connect with contacts and unlock the full potential of a natively integrated Microsoft Team phone system Read More...
September 30, 2022 1:10 PM
Showing 1 - 6 of 8248 items
More News

About us - in 60 seconds!

Submit An Article!

Featured Editorial

Experience, but Brands are not Empowering Contact Center Employees for Success
90% of managers think they are treating agents as brand guardians, yet only 33% of consumers agree Read More...

September 28, 2022
Inaugural research report finds major CX gaps and areas of opportunity, with only 12% of organizations collecting an equal amount of solicited and unsolicited feedback data
Read More...

September 26, 2022
Brands With Poor Customer Experience Will Be Cut First as “Skimpflation” Rises Read More...
September 19, 2022
Nearly a Quarter of Finance Leaders Plan to Increase CSS Funding, Despite Economic Pressures Read More...
September 16, 2022
Showing 1 - 4 of 1477 items
More Articles
Post Blog

Industry Blogs

Close Window
Poor customer service costs businesses about $75 billion annually. Given this tremendous loss, having poor customer service is not something you can ignore. To avoid ending up with a service your customers are unhappy with, you need to understand an... Read More...
September 17, 2022
Close Window
  The health sector faces a bulk of work daily as the demand for quality healthcare continues to increase. Even as the world is slowly returning to a pre-pandemic state, their services are needed now more than ever.  With that in mind, majo... Read More...
August 18, 2022
Close Window
  Remember those quarantine days when we were bored to death and wondered when we would be able to go on vacation again? And when we heard there’d be no travel limit anymore, we rushed to buy tickets to get revenge for those days we could... Read More...
August 16, 2022
Close Window
Regardless of what industry you are in, one thing will always remain the same: no customer wants to be left waiting. We have all called a company with a simple question or request, just to be put on hold and transferred from department to department.... Read More...
July 22, 2022
Showing 1 - 4 of 3118 items
More Blogs
Search Jobs

Job Board

Dialpad Read More...
September 30, 2022
Dialpad Read More...
September 29, 2022
Dialpad Read More...
September 29, 2022
Dialpad Read More...
September 29, 2022
Dialpad Read More...
September 29, 2022
Dialpad Read More...
September 29, 2022
Showing 1 - 10 of 1864 items
Submit Tips

Tip of the Day

One of the biggest problems today is that quality is only associated with the call centers. Agents can only do so much to improve what they do, and they rely on the enterprise to fulfill promises that they make. If the enterprise is not providing the... Read More...
3 Minutes Ago
Showing 1 - 1 of 1097 items
More Tips
Submit Event

Upcoming Events

17th Annual NEXT GENERATION BEST PRACTICES CX & CC Conference & Expo aimed at those who operate in North and South Americas, Europe, Middle East & Africa, Asia Pacific will help you with award-winning strategies and tactics from the best in the regio... Read More...

Members' Updates....

Raj Wadhwani -

The 2023 Awards are Open - Celebrate like these past winners and join the best in the contact center world! Check the AWARDS TO WIN tab at the top of this website!

September 26, 2022 1:14 PM
Patrick Walsh has connected with Tanay Tunçsoy
October 1, 2022 1:41 PM
Craig Govender has connected with Tanay Tunçsoy
October 1, 2022 1:41 PM
Farhana Haffajee has connected with Tanay Tunçsoy
October 1, 2022 1:41 PM
Sushil Pokharel has connected with Tanay Tunçsoy
October 1, 2022 1:41 PM
Wulan Purwaningtias (Indonesia) just joined our association! Welcome!
October 1, 2022 9:37 AM
Armeyn Patria (Indonesia) just joined our association! Welcome!
October 1, 2022 3:53 AM
Akhmad Miftahuddin Zein (Indonesia) just joined our association! Welcome!
October 1, 2022 3:24 AM
Rekayasa Sirait (Indonesia) just joined our association! Welcome!
September 30, 2022 11:08 PM
Farhana Haffajee has connected with Tracy Nomzamo Mdletshe
September 30, 2022 7:24 PM

Load More

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =