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Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
8 Connections
DaMario Pendergrass
HR Generalist IV
Realpage
26 Connections
Tamika Byrd
Call Center Director
MassMutual
21 Connections
Daniel Persuitte
Customer Service Director
MassMutual
501 Connections

Industry News

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300 Complaints a Month over South Africa's Health Facilities
The Office of Health Standards Compliance (OHSC) has seen a surge in complaints to its consumer hotline in the wake of the Life Esidimeni tragedy‚ it told parliament on Wednesday.
April 19, 2018 11:27 PM
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Convergys Cebu Opens 2018 YOUnified HUGYAW with Fun Run for Charity
Convergys HUGYAW, a BPO employee event in Cebu launched its 6th year this April with a unique and remarkable charity fun run as the opening ceremony. 6,750 Convergys employees from 8 sites were joined by family and friends for the “RUN AS ONE” held l...
April 19, 2018 10:00 PM
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UnionBank Improves Customer Interaction with Aspect Software Omni-Channel Solution
In line with its digital transformation, Union Bank of the Philippines (UnionBank) has enhanced its customer service infrastructure, to further improve interaction between the bank and its clients and, at the same time, boost customer service agent p...
April 19, 2018 8:34 PM
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CUA Invests in Customer Experience
Confirmit’s Fast Track solution speeds up Contact Centre’s CX
April 19, 2018 7:07 PM
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Using #AI to Predict Needs and Deliver a Fluid #CX http://ow.ly/QKWR30jA4IT vis @CustomerThink

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Job Board

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Contact Centre Manager (Web Chat)
Douglas Jackson
April 19, 2018 5:00 AM
Customer Service Manager
Douglas Jackson
April 19, 2018 5:00 AM
Data Analyst – 6 month contract
Douglas Jackson
April 19, 2018 5:00 AM
Senior Data Analyst
Douglas Jackson
April 19, 2018 5:00 AM
Business Analyst – IT focused
Douglas jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs
April 18, 2018 5:00 AM
VoIP Supply - Office Solutions with Refurbished IP Phones & Wireless Headsets
Are you looking for a complete IP phone and headset solution for your workplace, but have a limited budget? Consider buying a Refresh IP phone from our refurbished stock and pairing it with a wireless or wired headset.
Here are a few examples of wh... Read More...
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April 18, 2018 5:00 AM
VoIP Supply - What is the Password for the RenegadePBX Pro 75?
Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with ever... Read More...
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April 17, 2018 5:00 AM
Welsh Contact Centre Forum - New Welsh Contact Centre Forum Membership Packages Announced

New Associate Membership Packages
Platinum
1 year Membership
2 x people to 4 x quarterly forum meetings a year
1 x stand at 1 x quarterly forum meeting
4 x marketing emails within year of membership
Website presence
Marketing of any events/n... Read More...
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April 19, 2018 5:00 AM
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EUROPE, MIDDLE EAST & AFRICA - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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