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Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
17 Connections
Mark Littlejohn
Operations Data Management Consultant
MassMutual
218 Connections
Natalie Gaunce
Director of Contact Center Operations
Humana, Inc.
58 Connections
Christina Prince
Supervisor II
Realpage
15 Connections

Industry News

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Survox Enhances Multi-Mode Survey Platform
Solution updates simplify user experience with more than 100 enhancements and bug fixes
June 18, 2018 12:42 PM
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Helsinki-based Lumoa Raises Funding to Take AI-powered CX Analytics to New Markets
The Helsinki-based SaaS company Lumoa, which provides AI-powered customer experience analytics software for medium and large sized companies across the Nordics, has just secured funding. The investment round was led by Icebreaker.vc, along with seria...
June 18, 2018 5:00 AM
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Isle of Wight Council Call Centre: Max Wait Times Nearly Double Since January
The maximum time Islanders are being forced to wait to have their calls answered by the Isle of Wight council has near doubled in just three months from January – but it’s still down on last year.
June 15, 2018 1:00 AM
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MultiChoice Extends Customer Call Service Hours for 2018 FIFA World Cup
With the 2018 FIFA World Cup only a few days away, MultiChoice Nigeria has announced an extension of its Call Centre operating hours from 8am till midnight daily, until the 16 July, 2018.
June 14, 2018 9:00 PM
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Premiere Global Services
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Job Board

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Dialer Strategy Manager
Convergent
June 14, 2018 5:00 AM
Payment Processing Manager
Convergent
June 11, 2018 5:00 AM
Collections Manager
Echo Managed Services
June 11, 2018 5:00 AM
Team Manager – 9 Month FTC
Douglas Jackson
June 11, 2018 5:00 AM
Head of Health & Safety
Douglas Jackson
June 11, 2018 5:00 AM
Team Leader
Douglas Jackson
June 11, 2018 5:00 AM

Industry Blogs

More Blogs
June 15, 2018 5:00 AM
MedConnectUSA - Medical Answering Services Don’t Go on Vacation, So That You Can!

As we move into summer, we think about vacations. Or at least we should. Vacations are a time to take a break from work, enjoy time with family and friends, and come back refreshed, ready to reengage with our work and our patients. 


Take ... Read More...
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June 14, 2018 5:00 AM
Creative Virtual - [Meet the Team] Rachael Needham: Building Positive Relationships and Grounding Chatbot Technology in Human-ness

By Mandy Reed, Marketing Manager (Global)
Creative Virtual is one of only four companies in London to be recognised by The Queen’s Awards for Enterprise in the category of Innovation in 2017. The company was selected for this honour not only... Read More...
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June 14, 2018 5:00 AM
mattersight - Mattersight To Attend 19th Annual Customer Contact Week
It’s just a couple of shorts week until the 19th annual Customer Contact Week (CCW) event, and we couldn’t be more excited. CCW’s inspirational keynotes, in-depth educational opportunities, and community-oriented approach form a mem... Read More...
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Cancel Training At Your Peril
June 18, 2018 5:00 AM
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Upcoming Events

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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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