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Indian-owned global business process management (BPM) firm, Firstsource Solutions announced a further investment into its Northern Irish operations. April 20, 2019 3:49 AM
Contact center software has so many features and benefits that it fits right into the communication slot for Financial services segment. April 20, 2019 1:49 AM
Samsung Romania said it started providing support services through a new local call centre operated by Sykes Enterprises, the same company that offers group call centre services for Samsung in Europe. April 19, 2019 11:49 PM
The improved hi-tech online centralised customer care service this time will be different from the complaint redressal mechanism available on Twitter, Facebook and WhatsApp, which was introduced some years back April 19, 2019 5:00 PM
Each month Channel Doctors’ Steve Sullivan prepares a summary of all the news contact centre and customer experience professionals need on regulation and compliance for the Direct Marketing Association (www.dma.org.uk)’s Contact Cent... Read More...
Call Handling Hero® — Heather Our March Call Handling Hero® award goes to Heather! Her ability to think of alternative solutions in a timely manner helped a patient find their way to the hospital. Heather received a c... Read More...
Admit it, you love it when you’re handed that Starbucks beverage with your name spelled neatly and correctly on the side. Maybe that’s where it all started: that innocent coffee cup with the green mermaid staring back at you. The ... Read More...
Join the President of ContactCenterWorld.com who will present 20 best practice ideas from award winners and also information about upcoming NE... Read More...
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