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Chris Bauserman
VP, Product and Segment Marketing

NICE inContact

Tamika Byrd
Call Center Director

MassMutual

JoAnna Lloyd
Sr. Director of Product Marketing, Consumer Solutions

Realpage

Lea Daigneault
Workforce Management Analyst

MassMutual

Mark Littlejohn
Operations Data Management Consultant

MassMutual

210

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Industry News

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Avaya to Bring Cloud-based Contact Centre Solutions to India

In a bid to strengthen the Business Process Outsourcing (BPO) community in the Asia-Pacific region, global communications technology firm Avaya announced an end-to-end, Cloud-based Contact Centre-as-a-Service (CCaaS) solutions that will first come t...
42 Minutes Ago

Australian Taxation Office Extends Optus Contract Until 2020

Optus handed extension.
April 26, 2018 6:56 PM

Government Gives Centrelink 1000 More Call Centre Operators

If you have ever felt the frustration of being on hold with Centrelink then this is welcome news for the national welfare agency. Some people have had to wait hours on the phone, listening to classical hold music waiting for an operator to get to the...
April 26, 2018 4:16 PM

BT Dials in Corvil Analytics to Help Achieve World-Class Service Delivery for World’s Largest Virtual Contact Center

Corvil empowers BT with the visibility and insight to achieve outstanding caller experience for a public sector customer serving 20M+ citizens -

April 26, 2018 12:55 PM

Latest Tweets

Industry Social Feed!

9 Minutes Ago

Zendesk

We’re teaming up with @BrightPatternUS on 5/8 to share top tips for #omnichannel success. https://zdsk.co/2r3vB7D

17 Minutes Ago

Verisk

.@WoodMackenzie : US #oildemand is set to grow this year by nearly 0.5 million b/d – twice as fast as 2017, fuelled by buoyant growth in transport fuels and a burgeoning #petrochemicals sector. https://vrsk.co/2HYVYnl via @Forbes

17 Minutes Ago

CallFire

It may never have occurred to you that you can text to a toll-free number. Not only is it possible, but at this year’s MONage Conference, CallFire’s Director Global Connectivity and Carrier Relations, Shannon Donohue, shared her expertise on the topic. https://hubs.ly/H0bPRhR0

17 Minutes Ago

Mindsight

Check out our #cloud security infographic to learn more about the top threats facing your cloud deployment and #securityasaservice as a solution. http://bit.ly/2HFCMNw

18 Minutes Ago

Brand Embassy

Por qué el servicio de atención al cliente en redes sociales depende del software y las aptitudes interpersonales https://hubs.ly/H0bLRDj0 #CustServ

Featured Editorial

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“Working Together to Drive Success” – What a Military Mindset Can Teach Customer-Facing Businesses

April 25, 2018 5:00 AM

169

The Top Three Ways to Drive Growth and ROI in the Services Industry

April 24, 2018 5:00 AM

249

Members' Updates....

Marta Gryb has contributed editorial to the website.
April 26, 2018 8:57 PM

Marta Gryb (United States) just joined our association! Welcome!
April 26, 2018 8:51 PM

Billy Chen has connected with Yusuf Adams
April 26, 2018 8:50 PM

Zak Branham (United States) just joined our association! Welcome!
April 26, 2018 6:38 PM

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April 26, 2018 6:18 PM

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April 26, 2018 6:18 PM

Kostas Bthimitris has connected with Eniz Akdag
April 26, 2018 5:46 PM

Kostas Bthimitris has connected with Fatih Guver
April 26, 2018 5:22 PM

Gilbert Campos has connected with Takuya Watanabe
April 26, 2018 5:17 PM

Job Board

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Customer Experience Manager

Douglas Jackson
April 26, 2018 5:00 AM

Trainer

Douglas Jackson
April 26, 2018 5:00 AM

Sr Accountant

CallFire
April 25, 2018 5:00 AM

Head of Complaints

Douglas Jackson
April 25, 2018 5:00 AM

Senior Customer Service Operations Manager

Douglas Jackson
April 25, 2018 5:00 AM

Web Developer

Inktel
April 24, 2018 5:00 AM

Industry Blogs

More Blogs

April 25, 2018 5:00 AM

Specialty Answering Service - 7 Tips When Using an Answering Service For Your Charity Telethon

Remember the Jerry Lewis Telethon? If you’re under 30, you probably think I just made that name up - but I didn’t. The Jerry Lewis Telethon was an annual television event, hosted by Jerry Lewis, that raised money for the Muscular Dystro... Read More...

April 25, 2018 5:00 AM

VoIP Supply - VoIP Hardware Roundup April 2018: New SIP Phones, WiFi Phones, Headsets and more!

April is an exciting month! With more new VoIP phones, headsets and PBX appliance being released, it’s time to upgrade your or your customer’s VoIP system with the latest equipment!
Let’s check out what’s new for this month:
... Read More...

April 24, 2018 5:00 AM

VoIP Supply - Mitel to be Acquired by Investor group for $2 billion Cash

April 24th, 2018 - Mitel®, a leading unified communications solutions provider for businesses, today announced that it has entered into a definitive arrangement agreement to be acquired by an investor group led by affiliates of Searchlight Capita... Read More...