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Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Mikhail Rogov
Vice President, Application Development

Scivantage

Mark Littlejohn
Operations Data Management Consultant

MassMutual

210

Tamika Byrd
Call Center Director

MassMutual

Anthony De Cicco
President

Versato

Mike Rehmann
Marketing Coordinator

Calabrio

Industry News

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Bright Pattern Integrates with GoVivace to Bring Advanced Voice Technologies to Customers

Bright Pattern, a provider of omnichannel contact center software, integrates with GoVivace for advanced speech technology
April 25, 2018 9:02 PM

Tech Support Scams Surge 24 Percent

Fifteen percent of those affected lost money, with losses ranging from $200 to $400 or more, Microsoft finds
April 25, 2018 2:48 AM

119

Air Namibia Appoints APG Network for West Africa Sales

Air Namibia has appointed APG Network as its General Sales and Service Agents (GSSA) in Ghana and Nigeria.
April 24, 2018 11:58 PM

Call 14455 for Ambulance Emergency Helpline

Realising the critical role played by ambulances, JSS Hospital, Mysuru, has introduced advanced high-tech ambulance services.
April 24, 2018 9:08 PM

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Hodusoft Pvt. Ltd.

#HoduSwitch delivers #VoIP traffic and VoIP products over a multitude of IP networks! https://goo.gl/b94ad4 #VoIP #Softswitch #Telecom #hodusoft

29 Minutes Ago

Call Centre Management Association (CCMA)

How NOT to collect customer feedback! Asking for positive feedback and rewarding the customer for doing so.

33 Minutes Ago

International SOS

Security threats & natural disasters were top 2 #biztravel safety concerns in 2017. What will drive your #RiskManagement strategy in 2018? http://bit.ly/2jz7f5k#TravelRiskMap #travelsafe #resilience

April 26, 2018 5:59 AM

Elision TechnoLab LLP

One person can MAKE A DIFFERENCE and Everyone should TRY! #ThursdayThought #MotivationalQuote #Motivation #ImageQuote #InspirationalQuote #PositivityQuote #Inspiration

April 26, 2018 5:46 AM

Teckinfo Solutions Pvt. Ltd.

#Omnichannel #CustomerEngagement .Technology which can increase the efficiency of #contactcenters , now agents can handle #multichannel customer requests with a #unifiedqueue & #unifiedview . Click to watch how: https://bit.ly/2Ff9r7n

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“Working Together to Drive Success” – What a Military Mindset Can Teach Customer-Facing Businesses

April 25, 2018 5:00 AM

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The Top Three Ways to Drive Growth and ROI in the Services Industry

April 24, 2018 5:00 AM

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April 25, 2018 8:19 PM

These members have industry anniversaries today (Mark Green, Tina Till)
April 25, 2018 7:15 PM

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April 25, 2018 6:27 PM

Job Board

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Senior Customer Service Operations Manager

Douglas Jackson
April 25, 2018 5:00 AM

Web Developer

Inktel
April 24, 2018 5:00 AM

Bilingual Client QA Call Center Representitive

Convergent
April 23, 2018 5:00 AM

Customer Service Advisors - Model Farm Road, Cork

Abtran
April 23, 2018 5:00 AM

Human Resources Generalist

Convergent
April 23, 2018 5:00 AM

Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Industry Blogs

More Blogs

April 24, 2018 5:00 AM

VoIP Supply - Mitel to be Acquired by Investor group for $2 billion Cash

April 24th, 2018 - Mitel®, a leading unified communications solutions provider for businesses, today announced that it has entered into a definitive arrangement agreement to be acquired by an investor group led by affiliates of Searchlight Capita... Read More...

April 23, 2018 4:47 PM

Calabrio - Contact Center Leaders: 16 Telling Questions that Reveal How Well You Really Know Your Customers

As you well know, contact center data captured during your agents’ interactions with customers can give you critical insights that help you outpace your competitors and evolve your business. And today’s rich combination of speech analytic... Read More...

April 23, 2018 5:00 AM

FCR - The Dead Giveaway for a Canned Customer Service Response

The Benefits and Drawbacks of Macros
It’s possible that I’ve beaten the topic of macros (canned responses) to death in past articles but I have some new thoughts today. You’d be hard pressed to find a support team that doesn&... Read More...