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Mikhail Rogov
Vice President, Application Development

Scivantage

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Doreen Payne-Mahala
Asset Retention Specialist

MassMutual

106

Anthony De Cicco
President

Versato

Mark Littlejohn
Operations Data Management Consultant

MassMutual

210

Tamika Byrd
Call Center Director

MassMutual

Industry News

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Tech Support Scams Surge 24 Percent

Fifteen percent of those affected lost money, with losses ranging from $200 to $400 or more, Microsoft finds
April 25, 2018 2:48 AM

Air Namibia Appoints APG Network for West Africa Sales

Air Namibia has appointed APG Network as its General Sales and Service Agents (GSSA) in Ghana and Nigeria.
April 24, 2018 11:58 PM

Call 14455 for Ambulance Emergency Helpline

Realising the critical role played by ambulances, JSS Hospital, Mysuru, has introduced advanced high-tech ambulance services.
April 24, 2018 9:08 PM

Outsourcing NDIS Contact Centres to Serco 'An Accident Waiting to Happen'

Disability rights campaigners say company’s poor history abroad and lack of experience in disability should have precluded it from role
April 24, 2018 6:18 PM

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NewVoiceMedia

NewVoiceMedia is proud to be sponsoring this year's #SalesforceTour London! Time is running out to register - don't miss out! https://www.salesforce.com/uk/events/london/

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Enghouse Interactive

Taking time out to blow away the cobwebs with @kevinMMAB @LandmarkUK and Snap #Yoga http://ow.ly/NxkE30jFKtD

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[24]7.ai

Technology has contributed to higher consumer expectations, but it’s also made it easier to give customers the experiences they want – learn more. http://bit.ly/2qxNA5M

23 Minutes Ago

arvato UK

‘Robotic Desktop Automation frees up agent time and attention, so they can better serve customers’ Preston Moore @pega #RDA #ArvatoTalks

25 Minutes Ago

AbacusConsulting

Pakistan Society for Training & Development hosted 'WIBCON - The Rising' in Lahore. Fatima Asad-Said (Regional Director, Abacus Consulting) spoke on 'Leading Through Collaboration', and shared her personal journey with the audience. #WIBCON #PSTD #TheRising #AbacusGlobal

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“Working Together to Drive Success” – What a Military Mindset Can Teach Customer-Facing Businesses

April 25, 2018 5:00 AM

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The Top Three Ways to Drive Growth and ROI in the Services Industry

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Job Board

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Senior Customer Service Operations Manager

Douglas Jackson
April 25, 2018 5:00 AM

Web Developer

Inktel
April 24, 2018 5:00 AM

Bilingual Client QA Call Center Representitive

Convergent
April 23, 2018 5:00 AM

Customer Service Advisors - Model Farm Road, Cork

Abtran
April 23, 2018 5:00 AM

Human Resources Generalist

Convergent
April 23, 2018 5:00 AM

Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Industry Blogs

More Blogs

April 24, 2018 5:00 AM

VoIP Supply - Mitel to be Acquired by Investor group for $2 billion Cash

April 24th, 2018 - Mitel®, a leading unified communications solutions provider for businesses, today announced that it has entered into a definitive arrangement agreement to be acquired by an investor group led by affiliates of Searchlight Capita... Read More...

April 23, 2018 4:47 PM

Calabrio - Contact Center Leaders: 16 Telling Questions that Reveal How Well You Really Know Your Customers

As you well know, contact center data captured during your agents’ interactions with customers can give you critical insights that help you outpace your competitors and evolve your business. And today’s rich combination of speech analytic... Read More...

April 23, 2018 5:00 AM

FCR - The Dead Giveaway for a Canned Customer Service Response

The Benefits and Drawbacks of Macros
It’s possible that I’ve beaten the topic of macros (canned responses) to death in past articles but I have some new thoughts today. You’d be hard pressed to find a support team that doesn&... Read More...