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Mikhail Rogov
Vice President, Application Development
Scivantage
5 Connections
Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
8 Connections
John Sansevero
Commercial Account Executive
2NDGEAR
12 Connections
Raul Polanco
Contact Center Supervisor
IGT USA
26 Connections

Industry News

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Ozarks Electric Selects Noble to Improve Customer Experience
Contact Center Technology Provider Teams with Electric Service Cooperative
April 21, 2018 4:18 AM
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Company Rescues 60 Jobs After Irvine Firm Goes Bust
1Call Direct are looking to recruit even more staff and are also in talks with former Stellar employees.
April 21, 2018 3:18 AM
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Schools Call Centre Not Being Used -- Naptosa
Schools do not report incidents to the Safe Schools Call Centre because they fear being red-zoned.
April 21, 2018 2:18 AM
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TalkTalk Tops Most-complained About List, with BT Not Far Behind
Talk Talk is the most complained about home broadband and landline provider, while BT and Vodafone drew the most complaints for their mobile services, figures show.
April 21, 2018 1:18 AM
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Telecommunications Industry Association (TIA)
.@TIAonline is partnering with @GWTCA1 to develop TIA’s industry-wide Smart Buildings Program. The two organizations will work to create tangible outcomes for #smartbuildings , including the identification of common protocols. Read more here: https://bit.ly/2Jjybh4
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Everest Group
Our experts share the top 5 #RPA myths among enterprises (and what differentiates #automation leaders from the rest of the pack) - see the webinar replay: http://ow.ly/y81h30jzOOh
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"Brands must be fast & flexible" - our Sr.VP of #Marketing Mark Allen featured in @Loyalty360 http://bit.ly/YALoyalty360 #loyalty

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April 23, 2018 4:49 PM
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Job Board

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Business Analyst
Echo Managed Services
April 20, 2018 5:00 AM
Customer Service (Permanent contract)
Abtran
April 19, 2018 5:00 AM
Contact Centre Manager (Web Chat)
Douglas Jackson
April 19, 2018 5:00 AM
Customer Service Manager
Douglas Jackson
April 19, 2018 5:00 AM
Data Analyst – 6 month contract
Douglas Jackson
April 19, 2018 5:00 AM
Senior Data Analyst
Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs
April 23, 2018 4:47 PM
Calabrio - Contact Center Leaders: 16 Telling Questions that Reveal How Well You Really Know Your Customers
As you well know, contact center data captured during your agents’ interactions with customers can give you critical insights that help you outpace your competitors and evolve your business. And today’s rich combination of speech analytic... Read More...
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April 20, 2018 5:00 AM
Integrated Telemanagement Services - 4 things to do before deploying Skype


From instant messaging to video conferencing, Skype for Business offers many communication features many companies need to be productive. But before you start making calls on Skype, there are four things you should do to ensure crystal-clear qual... Read More...
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April 20, 2018 5:00 AM
Select Answering Service - What is Exceptional Customer Service

What is Exceptional Customer Service and How to Provide It
What is exceptional customer service? And does your company provide it? Check out our tips for delivering superior customer service.
As a business owner, you have so many things to focus ... Read More...
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Tip of the Day

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The Initial Meeting
April 23, 2018 5:00 AM
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EUROPE, MIDDLE EAST & AFRICA - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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