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DaMario Pendergrass
HR Generalist IV
Realpage
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Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
8 Connections
Rachel Paul
Sales and Service Representative
New York Life
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Tamika Byrd
Call Center Director
MassMutual
21 Connections

Industry News

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OrecX Gives Customers Full Recording App Control with Enhanced REST API
Customers now have full control over the Oreka TR call/screen recording product and simple, openintegration with third party applications.
30 Minutes Ago
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FEMA Launches Helpline for Asam Cyclone Aid
The Federal Emergency Management Agency (FEMA), has launched a helpline in American Samoa for people still needing assistance after February's Cyclone Gita.
April 20, 2018 2:18 PM
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Enghouse Interactive’s CCSP Platform Helps GCI Deliver Omni-channel Contact Center Capability in the Cloud
Housing and homelessness charity, Shelter, take to the cloud for greater business agility with GCI’s new Cloud Contact Center
April 20, 2018 3:47 AM
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Capita Receives Welcome Boost as it Wins Contract Extension with BBC
Capita will continue to provide the BBC with audience feedback, ideas for programme-making and new ways to encourage public participation
The deal will extend Capita’s contract with the BBC for an initial five years
April 20, 2018 2:20 AM
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Latest Tweets

Industry Social Feed!
23 Minutes Ago
ESP Group
Looking for a job in Arbroath? Why not book your place at Journeycall's open day on Thursday 26th April to hear about our full and part time positions? To book your place call Kerri on 01241 730300 @DundeeEmploy @BusinessAngus @DYW_DA @dundee_angus
23 Minutes Ago
Provincia NET
¿Tenés @ClaroArgentina ? HOY con @CargaalToque : Triplicá todas tus recargas hablá y mensajeá a cualquier compañía
23 Minutes Ago
WNS Global Services
Gartner predicts at least 25% consolidation of #InsurTech market by 2019. The time is ripe for traditional #insurance companies to define their collaboration & acquisition strategies. Know more - http://bit.ly/Digital-Quotient-Insurance
23 Minutes Ago
Interglobe Technologies
#WhyIGT IGT has a #Global #presence with over 30 locations, spanning #NorthAmerica , #Europe , #IMEA and #APAC . Know more- Link- http://buff.ly/2HduPMZ
27 Minutes Ago
The Silver Line
Callers often say #Sunday is the #loneliest day of the week - and we get a spike in calls....so while you are #running , we'll be answering more than a call per minute from #lonely #olderpeople , the majority of who speak to no one but us - sometimes for days/weeks at a time

Members' Updates....

Akash Naseem has connected with Miray Yılmaz Okunakol
April 20, 2018 1:52 PM
EMEA Newsletter - Friday, April 20, 2018 has now been published
April 20, 2018 1:30 PM
Michael Glockle has connected with Damian Michael
April 20, 2018 1:12 PM
Naz Salie has connected with Damian Michael
April 20, 2018 1:11 PM
Matt Palacios has connected with Grace Heny
April 20, 2018 12:55 PM
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April 20, 2018 12:55 PM
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April 20, 2018 12:28 PM
Emily Fishburn has contributed editorial to the website.
April 20, 2018 11:57 AM
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April 20, 2018 10:26 AM

Job Board

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Contact Centre Manager (Web Chat)
Douglas Jackson
April 19, 2018 5:00 AM
Customer Service Manager
Douglas Jackson
April 19, 2018 5:00 AM
Data Analyst – 6 month contract
Douglas Jackson
April 19, 2018 5:00 AM
Senior Data Analyst
Douglas Jackson
April 19, 2018 5:00 AM
Business Analyst – IT focused
Douglas jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs
April 18, 2018 5:00 AM
VoIP Supply - Office Solutions with Refurbished IP Phones & Wireless Headsets
Are you looking for a complete IP phone and headset solution for your workplace, but have a limited budget? Consider buying a Refresh IP phone from our refurbished stock and pairing it with a wireless or wired headset.
Here are a few examples of wh... Read More...
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April 18, 2018 5:00 AM
VoIP Supply - What is the Password for the RenegadePBX Pro 75?
Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with ever... Read More...
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April 17, 2018 5:00 AM
Welsh Contact Centre Forum - New Welsh Contact Centre Forum Membership Packages Announced

New Associate Membership Packages
Platinum
1 year Membership
2 x people to 4 x quarterly forum meetings a year
1 x stand at 1 x quarterly forum meeting
4 x marketing emails within year of membership
Website presence
Marketing of any events/n... Read More...
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Tip of the Day

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Measuring Performance
April 20, 2018 5:00 AM
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Upcoming Events

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EUROPE, MIDDLE EAST & AFRICA - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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