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Richard DeMonte
Director, Business Operations
Scivantage
34 Connections
Raul Polanco
Contact Center Supervisor
IGT USA
34 Connections
Rachel Paul
Sales and Service Representative
New York Life
6 Connections
Andrew Pierce
Operations Analyst
IGT USA
13 Connections
Brian Rails
Customer Service Director
MassMutual
4 Connections

Industry News

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Talksure Recognised at Prestigious Contact Centre Ceremony
Talksure continued its success from 2017 by winning Silver at the 2018 Contactcenterworld.com EMEA (Europe, Middle East and Africa) Top Ranking Performers Awards Gala.
37 Minutes Ago
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Zest4 Becomes 8x8 Service Provider Distributor in UK
Zest4, a UK provider of wholesale unified communications (UC) systems, has announced a partnership with 8x8, a global provider of cloud phone, meeting, collaboration and contact centre systems.
May 25, 2018 7:43 PM
Dubai Municipality Call Centre Receives 215,000 Calls in Q1, 2018
The Call Centre in Dubai Municipality's Customers and Partners Relations Department received during the first quarter of the year, 215,000 calls and 85 percent of them were answered within 20 seconds, recording 73.3 percent improvement in callback ra...
May 25, 2018 3:48 AM
Job Losses in Dundee as Closure of Tesco Direct Announced
Tesco workers are set to loss their jobs at the customer service centre in Dundee.
May 25, 2018 2:34 AM
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Latest Tweets

Industry Social Feed!
14 Minutes Ago
Genesys
Did you know that there are 50,000 electric vehicles on the road in Canada? In the last lightning talk at #TOTechSummit , @CaraClairman President and CEO at @plugndrive shares the recipe for success and her optimism about the future of electric cars.
14 Minutes Ago
Flowroute
Three questions businesses should ask about SMS and MMS messaging http://j.mp/2GOlyct #SMS #Messaging via @capacitymedia
21 Minutes Ago
Zendesk
What's a typical day like for the @Fossil Customer Care team? It involves golden headsets, escalator rides and maybe a back flip or two. Check it out on our Snapchat story today. https://zdsk.co/2pNtp4n
27 Minutes Ago
Confirmit
Employees are the ears and eyes of the #CX , with insights that can and identify problems – many that you might never have known existed. Learn more about retail #EX from Phil Durand https://okt.to/BYsUef

Job Board

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Internal Resource Deployment Manager
Douglas Jackson
May 25, 2018 5:00 AM
Project Manager - Contact Centre (INTERIM)
Douglas Jackson
May 25, 2018 5:00 AM
Senior MI Analyst
Douglas Jackson
May 25, 2018 5:00 AM
Professional Collections Representative
Convergent
May 24, 2018 5:00 AM

Industry Blogs

More Blogs
May 25, 2018 5:00 AM
Teleopti - The Reality of AI for WFM – What it Means for Software Performance and Contact Center Processes
Following the launch of Teleopti’s Artificial Intelligence (AI) initiative, infusing core WFM with machine learning to make it more efficient and adaptive, Jeremy Hamill-Keays looks at the reality of AI for WFM. What is AI really and what effec... Read More...
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May 24, 2018 5:00 AM
Dialogic - Telecom Meets Digital: The Importance of Establishing Controls
Access to the internet has never been easier. Your phone has wifi data while at home and wireless data while on the go. Your favorite café and store offer wifi to guests. Your work files can be accessed remotely from across the world. While we... Read More...
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May 24, 2018 5:00 AM
Douglas Jackson Limited - The Missing Link to Employee Engagement
In a world where customers and employees have an ever-growing number of platforms to discuss and rate your company, customer and employee experience must be at the forefront of every successful businesses strategy;
‘Businesses that have an emp... Read More...
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Tip of the Day

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Forecasting
May 25, 2018 5:00 AM
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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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