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Mark Lyngwa
Business Development Manager
eGain Corporation
24 Connections
Coty Guyette
Policyholder Service Consultant
MassMutual
34 Connections
DaMario Pendergrass
HR Generalist IV
Realpage
32 Connections
Jessica Reid
Call Center Specialist
MassMutual
237 Connections
Angelo Arezzi
Sr, Director, Project Management and Workforce
Web.Com, Inc
53 Connections
Thomas Farrell
Senior Vice President, Customer Service
Web.Com, Inc
41 Connections

Industry News

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Call Center Closure to Cost Over 400 Jobs
Workers at a Salt Lake City calling center are wondering about their future after recently getting the word that their jobs are moving out of the country.
39 Minutes Ago
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Omni Hotels & Resorts Selects Cendyn for CRM and Loyalty
Cendyn to power customer relationship management and loyalty systems across the luxury hotel chain's 60 hotels in North America
June 25, 2018 3:06 PM
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Cogito Appoints Seasoned Contact Center Leader to Serve Growing Client Base
Jim Gomez joins Cogito as Senior Vice President of Client Services
June 25, 2018 1:51 PM
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iQor Memphis Marks Addition of Call Center in One-stop-shop for Internet-enabled Devices
A global provider of repairs, tech support and product testing for internet-enabled technology devices marked an expansion of its southeast Memphis facility Wednesday.
June 25, 2018 12:35 PM
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How to Convert Leads Into Customers With Live Chat #livechat #CRO #conversions http://bit.ly/2poVMVm via @jeffbullas
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5 Common Misperceptions Around IP-based Communications via @SmallBizDaily #Siptrunking #VoIP http://j.mp/2KgFf2b
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Are you determined and want to grow your career? If you speak Hebrew we have the opportunity for you! Start your future today: http://ow.ly/viOF30kBfHB #careers #recruitment #greatplacetowork

Job Board

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Information Technology Professional
Worldwide BPO & Call Centres
June 22, 2018 5:00 AM
Administrative Assistant
Worldwide BPO & Call Centres
June 22, 2018 5:00 AM
Customer Support Operations Manager
Douglas Jackson
June 22, 2018 5:00 AM
Customer Service Representative
Convergent
June 21, 2018 5:00 AM
Sr Business Analyst
CallFire
June 21, 2018 5:00 AM

Industry Blogs

More Blogs
June 22, 2018 5:00 AM
Pittsburgh Telephone Answering Service - Benefits of Call Answering Service by Outsourcing to Trained Specialists

An area that commonly needs a little more attention from business owners is catching up with missed or unanswered calls and emails and finding new ways to keep up with clients and vendors. If your company is being weighed down with missed calls, un... Read More...
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June 22, 2018 5:00 AM
MedConnectUSA - Don’t Let Call Forwarding Be the Weak Link with Your Medical Answering Service






The most common way to get your practice or clinic's telephone calls to your medical answering service is by using call forwarding. Though there are other options, call forwarding is by far the most popular and the most flexible.
Most of... Read More...
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June 22, 2018 5:00 AM
Creative Virtual - Using Artificial Intelligence to Build Better Relationships with Customers

By Chris Ezekiel, Founder & CEO
The buzz and hype around all things artificial intelligence (AI) is pretty amazing as I’m sure you’ll all agree. It’s important for organisations to go beyond that buzz and really understand ho... Read More...
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Tip of the Day

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Increase Spending Where It's Visible
June 25, 2018 5:00 AM
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ASIA PACIFIC - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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