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Raul Polanco
Contact Center Supervisor
IGT USA
28 Connections
Mikhail Rogov
Vice President, Application Development
Scivantage
5 Connections
Lea Daigneault
Workforce Management Analyst
MassMutual
22 Connections
Brian Rails
Customer Service Director
MassMutual
4 Connections

Industry News

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Dubai Municipality Call Centre Receives 215,000 Calls in Q1, 2018
The Call Centre in Dubai Municipality's Customers and Partners Relations Department received during the first quarter of the year, 215,000 calls and 85 percent of them were answered within 20 seconds, recording 73.3 percent improvement in callback ra...
May 25, 2018 3:48 AM
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Job Losses in Dundee as Closure of Tesco Direct Announced
Tesco workers are set to loss their jobs at the customer service centre in Dundee.
May 25, 2018 2:34 AM
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Jabra Strengthens its Presence in India
“The new partnership with Innova strengthens Jabra’s presence in India and brings us closer to our customers,” said Mark Leigh, president, Asia Pacific, Jabra.
May 25, 2018 1:20 AM
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Anxious Students in Chennai Keep Helpline Numbers Busy
The 24-hour helpline number that has been set up with the objective of providing information on education and offer guidance to students, received lesser calls on Wednesday, when Class X results were released, compared to the day the Class XII result...
May 25, 2018 12:06 AM
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Telecoms Supermarket India
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Discover how the cloud is reinventing communications. http://ow.ly/PK0u30kasdG #CloudComms #UCaaS #CustomerExperience
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Hodusoft Pvt. Ltd.
Your #contactcentersoftware may be the only personal interaction your customers get with your company so their #satisfaction is critical. Hodusoft provides multi-tenant contact Center on the monthly subscription. Get a demo: https://goo.gl/b94ad4 #HoduCC #Hodusoft
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Cognizant Technology Solutions
Price volatility is changing the #oilandgas industry — see how we’re helping orgs integrate #digital tech into their installations. https://cogniz.at/2xaeJCh #LeadingInDigital
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Zoho Corporation
Scenes from yesterday's #CampaignsandGDPR session co-hosted by partner company 'CRMPartners' in the #CampaignsCommunityMeetup held at Milano, Italy. Become a part of our Zoho Milano Group - http://zco.to/milano #ZohoCommunity #GDPR #gdprandemails #emailmarketing

Job Board

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Senior Operations Manager
Douglas Jackson
May 24, 2018 5:00 AM
Call Center Representative
Convergent
May 23, 2018 5:00 AM
Correspondence Team Member
Echo Managed Services
May 23, 2018 5:00 AM
Inbound Customer Service Reps Needed ASAP
Access Worldwide
May 23, 2018 5:00 AM
Collections Representative
Convergent
May 23, 2018 5:00 AM

Industry Blogs

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May 24, 2018 5:00 AM
Dialogic - Telecom Meets Digital: The Importance of Establishing Controls
Access to the internet has never been easier. Your phone has wifi data while at home and wireless data while on the go. Your favorite café and store offer wifi to guests. Your work files can be accessed remotely from across the world. While we... Read More...
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May 24, 2018 5:00 AM
Douglas Jackson Limited - The Missing Link to Employee Engagement
In a world where customers and employees have an ever-growing number of platforms to discuss and rate your company, customer and employee experience must be at the forefront of every successful businesses strategy;
‘Businesses that have an emp... Read More...
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May 23, 2018 5:00 AM
VoIP Supply - VoIP Supply’s Refresh brings Spring Savings
Have you heard about VoIP Supply Refresh, our refurbished line of  VoIP products? If you are in the telecommunications industry and are an end user or a reseller using or deploying IP Phones and you have not heard about Refresh by VoIP Supply th... Read More...
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Forecasting
May 25, 2018 5:00 AM
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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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