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Kakapo Systems to Launch Unity Contact Center
Kakapo Systems, a developer of applications for the BroadSoft BroadWorks platform, announced that they will be showcasing the Unity Contact Center solution.
October 20, 2017 5:00 AM
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Ooredoo Launches Dedicated Call Centre for Fibre Customers
The recently opened contact centre has a full range of inbound and outbound call services, offering solid support to all callers.
October 20, 2017 5:00 AM
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Article : Five Tips to Prepare Your Contact Centers for Weather-Related Emergencies https://www.contactcenterworld.com/view/contact-center-article/five-tips-to-prepare-your-contact-centers-for-weather-related-emergencies.aspx October 18, 2017 1:08 PM
Tip Of The Day: Why Can’t You Take My Call? https://www.contactcenterworld.com/tips.aspx?id=3851efdce07944ec82051939e06d0d87

October 18, 2017 1:08 PM

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Members' Updates....

Fayemi Adebusayo has connected with Christopher Otakpor
October 20, 2017 8:23 AM
These members have birthdays today (Lisa Octaviani Wenas, Anna Mironova, Paul Turner, Edwin Oka Arifianto, Akash Sharma, Aselin Lee, Tammi Kraushaar, Najenjwa Mbagga, Yoichi Takahashi, Ankit Agarwal) ...click on their name and send a happy birthday message!
October 20, 2017 5:00 AM
Welcome 2 New Members!: (Pedro Carvalho, Jagdeep Singh) ... Click on their name to see their profile and say hello!
October 20, 2017 4:20 AM

Job Board

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Head of Customer Experience (8 to 12 weeks contract)
Douglas Jackson
October 19, 2017 5:00 AM
Contact Center Manager - Sierra Trading Post- Cheyenne WY
Sierra Trading Post / TJX
October 19, 2017 5:00 AM
Bilingual Call Center Supervisor
Convergent
October 18, 2017 5:00 AM
Kundtjänstmedarbetare Stockholm Top Toy
Transcom WorldWide
October 18, 2017 5:00 AM

Industry Blogs

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Howard Schulman - 11 Best Practices for Quality Assurance in Call Centers
The central issue for most organizations when it comes to call center quality assurance isn’t ... Read More...
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Allison Wilson - NewVoiceMedia reports another year of rapid expansion, outpacing market growth twofold
NewVoiceMedia, a leading global provider of cloud contact center and inside sales technology that en... Read More...
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Tip of the Day

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5 Ways To Start Motivating Agents Today!
October 20, 2017 5:00 AM
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Webinar: How To Enter The 2018 Top Ranking Performers Global Awards Program
Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2018 Top Ranking Performer Awards, the most prestigious awards in the contact center world. Read More...
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