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John Sansevero
Commercial Account Executive

2NDGEAR

Michael Penn
Director, Sales Initiatives

Broadband Dynamics

Teresa Anderson
IBO Teletek

Teletek

Tammi Kraushaar
Director

MassMutual

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Christina Prince
Supervisor II

Realpage

Industry News

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Ozarks Electric Selects Noble to Improve Customer Experience

Contact Center Technology Provider Teams with Electric Service Cooperative
April 21, 2018 4:18 AM

103

Company Rescues 60 Jobs After Irvine Firm Goes Bust

1Call Direct are looking to recruit even more staff and are also in talks with former Stellar employees.
April 21, 2018 3:18 AM

108

Schools Call Centre Not Being Used -- Naptosa

Schools do not report incidents to the Safe Schools Call Centre because they fear being red-zoned.
April 21, 2018 2:18 AM

TalkTalk Tops Most-complained About List, with BT Not Far Behind

Talk Talk is the most complained about home broadband and landline provider, while BT and Vodafone drew the most complaints for their mobile services, figures show.
April 21, 2018 1:18 AM

111

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Mitel

5 Benefits of Cloud Communications People Can't Stop Talking About: http://ow.ly/X1is30ju2PN #CloudComms #UCaaS

35 Minutes Ago

KlinikaCallCenter.pl

Customer Care is never a cost center. No? Then why don't You just turn it off? Your P&L should florish:) #custserv #custexp #management #contactcenter Good to know! by @Customer_Heroes

"The Earth doesn't belong to us. We belong to the Earth." - Marlee Matlin #EarthDay #EarthDay2018 #SaveEarth #Sustainability

April 22, 2018 10:50 AM

elitetele.com

No cash! Would you use a bar or restaurant that doesn't use cash? #crypto #tech https://www.manchestereveningnews.co.uk/whats-on/food-drink-news/manchester-bars-bitcoin-cashless-cash-14557868

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Minimum Technology for Inbound Call Center Vendors

April 20, 2018 5:00 AM

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Introducing Gen Z – “Millennials on Steroids”

April 19, 2018 5:00 AM

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Members' Updates....

Rainer Hartlep is celebrating a work anniversary!
April 22, 2018 10:28 AM

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April 22, 2018 9:39 AM

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April 22, 2018 6:00 AM

These members have birthdays today (Francois Marais, Sherbahadur Singh, Dian Rahmah, Magali Schoulguine, Wahyu Eko Purnomo, Bobette Rigg, Pedro Bento, Linda Olazabal, Aditya Kumar Om, Linda Balderramos) ...click on their name and send a happy birthday message!
April 22, 2018 5:00 AM

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April 21, 2018 6:28 PM

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Job Board

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Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Customer Service (Permanent contract)

Abtran
April 19, 2018 5:00 AM

Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Customer Service Manager

Douglas Jackson
April 19, 2018 5:00 AM

Data Analyst – 6 month contract

Douglas Jackson
April 19, 2018 5:00 AM

Senior Data Analyst

Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs

April 20, 2018 5:00 AM

MedConnectUSA - What Steps Does Your Medical Answering Service Take to Provide Continuous Availability?

Most all medical answering services can cover your phone calls 24/7. That, of course, assumes all their equipment is operating properly and nothing interrupts their service.
But problems happen. Telephone cables get cut, electricity goes... Read More...

April 19, 2018 5:00 AM

UJET - 5 Ways to Start Modernizing Your Customer Support for a More Personal UX

Until recently, it was assumed that technology would replace people in customer support. Now it's clear that technology alone isn't enough.Modern customers want the organizations they work with to be their advocates, to be accountable and proacti... Read More...

April 19, 2018 5:00 AM

Specialty Answering Service - 6 Rookie Mistakes Businesses Make With Their Answering Service

Whether you’ve just started using an answering service, or you’ve had one for years, you should be aware of the 5 most common mistakes businesses make that will result in an outsourcing epic fail.
1. Your Procedures are Too Complicated... Read More...