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Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
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Caleb Deleault
Team Specialist
MassMutual
36 Connections
Mark Littlejohn
Operations Data Management Consultant
MassMutual
218 Connections
Alex Sauickie
President & Chief Operating Officer
Scivantage
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Christina Prince
Supervisor II
Realpage
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Coty Guyette
Policyholder Service Consultant
MassMutual
34 Connections

Industry News

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Ingram NZ Adds Disruptive 8x8 Solutions
8x8, the provider of cloud-based solutions for unified communications (UC), collaboration and contact centre, has signed on with Ingram Micro.
June 21, 2018 2:00 AM
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Aspect Software Names New A/NZ Regional VP
Manuel Karunakar joins from Verint-Systems
June 20, 2018 11:00 PM
 105 
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Martello Expands its Hospitality Presence with Network Performance Portfolio
Flexible, modular software and SD-WAN solutions address the network performance challenges of real-time communications, for a better guest experience.
June 20, 2018 8:00 PM
 101 
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New Agent Engagement Tools from Noble Systems Help Contact Centers See Gains
Global technology provider announces a number of offerings and initiatives targeted at helping contact centers manage their most valuable resource – their employees
June 20, 2018 5:00 PM
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Job Board

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Remote Clinical Appeals Nurse
Convergent
June 20, 2018 5:00 AM
Client Services Clerk
Convergent
June 19, 2018 5:00 AM
Commercial Controller
Abtran
June 19, 2018 5:00 AM
Academy Coach (Internal only)
Echo Managed Services
June 18, 2018 5:00 AM
Senior Customer Experience Analyst
Douglas Jackson
June 18, 2018 5:00 AM

Industry Blogs

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June 21, 2018 5:00 AM
Teleopti - Superagents – 6 reasons to celebrate
Rather than fear robots taking over the contact center, Nick Smith at Teleopti says it’s time to harness the power of both worlds to improve the customer experience.  Here he outlines six reasons to celebrate today’s superagents.
Yo... Read More...
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June 20, 2018 5:00 AM
Hinduja Global Solutions Ltd. - I See You: Staging Better CX, Using Video
By Mandeep Singh Kwatra, HGS Vice President, Solutions and Capabilities
HGS recently released a white paper on this year’s top 10 trends in customer service. Over the course of the year, we’ll dedicate a blog post to each of these CX gam... Read More...
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June 19, 2018 5:00 AM
Specialty Answering Service - Meet Your Virtual Receptionists: Krystle M.

Working in a call center can be stressful. However, it does come with it’s fair share of perks, like being able to speak to people all over the world and not having to take any work home with you when your shift is up.
To help put you in the... Read More...
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Tip of the Day

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Play Your Agents Their Calls
June 22, 2018 5:00 AM
 1
Do you do this in your center?
July 25, 2014 8:37 AM EST
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Upcoming Events

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ASIA PACIFIC - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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