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The Turkish Red Crescent call centre has operators speaking five different languages. Read More...
July 9, 2020 3:50 AM
About 150 jobs are at risk of redundancy at Hoseasons and as parent company Awaze announces plans to move its UK headquarters to Manchester. Read More...
July 9, 2020 1:56 AM
Malaysia's seemingly lax laws on gambling is among reasons why many international online gambling syndicates, especially from China, use Malaysia as their base. Read More...
July 9, 2020 12:03 AM
Vodafone New Zealand has launched a new contact centre solution designed to support organisations with their customer experience (CX) strategies, as well as customer contact and engagements. Read More...
July 8, 2020 10:10 PM
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At, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

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Sytel announces version 11 of their Softdial Contact Center™ (SCC) hosting platform, supporting fully blended voice, chat, email, SMS, video, and all social channels.
July 2, 2020 1:36 PM
The COVID-19 crisis is driving the fastest cultural transformation of our generation.Learn how contact centers are recognizing that the adaptations demanded by the acute crisis reveal promising new strategies with potential value extending well beyond the pandemic.
June 26, 2020 5:00 AM
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It’s easy to overlook the role of the supervisor when managing a company’s shift to remote work. However, they’re a core element in a company’s smooth sailing, and WFH can severely impede them in performing their duties in the absence of proper tools... Read More...
July 8, 2020 5:00 AM
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You never get a second chance at a first impression.

While it might seem obvious, many medical practices don’t realize the power their receptionists have on their patients. From scheduling appointments to answering frequently asked questio... Read More...

July 2, 2020 5:00 AM
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Remote work has become increasingly trendy throughout the years. Technology may have paved the way, but remote work has become even more essential in recent days. With the spread of COVID-19 jeopardizing the health and safety of workers across in... Read More...

June 25, 2020 5:00 AM
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According to a study conducted by FlexJobs, remote work has grown 91% over the past 10 years. And that was before the COVID-19 crisis, which has even more of the working world doing so at home. Not only is remote work at an all-time high, but the nee... Read More...
June 23, 2020 5:00 AM
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Often we find that agents do not have the same tools that customers may have. For example we find some catalogue companies allow customers to order over the web but they do not give their agents access to the web. So when the customer has a query abo... Read More...
July 9, 2020 5:00 AM
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>9 out of 10 from every generation, Baby Boomers & below, say "easy-to-use online #banking capabilities are important," according to Aite Group. 61% of Young Millennials, 59% of Senior Millennials & GenXers, 54% of Baby Boomers, 42% of Seniors say they're VERY important. #fintech
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