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Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

DaMario Pendergrass
HR Generalist IV

Realpage

James Vitali

Western & Southern Financial Group

Tamika Byrd
Call Center Director

MassMutual

Daniel Persuitte
Customer Service Director

MassMutual

501

Shelby Faris
Marketing manager

Bright Pattern Inc

Industry News

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Enghouse Interactive’s CCSP Platform Helps GCI Deliver Omni-channel Contact Center Capability in the Cloud

Housing and homelessness charity, Shelter, take to the cloud for greater business agility with GCI’s new Cloud Contact Center
April 20, 2018 3:47 AM

Capita Receives Welcome Boost as it Wins Contract Extension with BBC

Capita will continue to provide the BBC with audience feedback, ideas for programme-making and new ways to encourage public participation
The deal will extend Capita’s contract with the BBC for an initial five years
April 20, 2018 2:20 AM

Nationwide Safe Schools Call Centres Will Help Keep Children Safe

The call centre recorded 1034 cases of crime in the 2017/18 financial year, including 27 cases of weapon possession and 214 cases of gang-related shootings and 595 assault cases.
April 20, 2018 12:54 AM

300 Complaints a Month over South Africa's Health Facilities

The Office of Health Standards Compliance (OHSC) has seen a surge in complaints to its consumer hotline in the wake of the Life Esidimeni tragedy‚ it told parliament on Wednesday.
April 19, 2018 11:27 PM

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Capita

Want a role where you’ll develop skills and experience? With training and support on hand, Capita Employee Benefits is a great place to grow your career. https://buff.ly/2JPKXFg #jobsinaheffiend #seniorpensionsadministrator #recruiting #jobs #sheffield #capitaemployeebenefits

20 Minutes Ago

Cognizant Technology Solutions

Your brand's survival depends on applying #AI , #VR and #analytics . http://cogniz.at/2pwvu3u #travel #airlines

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NASSCOM

As one of the most crucial elements in the #technology revolution underway, #IoT is expected to create a global revenue of $3 trillion in 2020 with installed units expected to grow to 20.8 billion by 2020.

31 Minutes Ago

CallTower

CallTower at @Channel_Online Expo mean #WorkHardPlayHard ! The @Avant_CCC Party at TAO Vegas is bumpin’

47 Minutes Ago

Intelenet Global Services

We are humbled and excited to announce that Team Intelenet has been shortlisted in all categories of GSA Professional Awards 2018. #GSA

Featured Editorial

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Minimum Technology for Inbound Call Center Vendors

April 20, 2018 5:00 AM

Introducing Gen Z – “Millennials on Steroids”

April 19, 2018 5:00 AM

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Members' Updates....

APAC Newsletter - Friday, April 20, 2018 has now been published
37 Minutes Ago

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Job Board

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Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Customer Service Manager

Douglas Jackson
April 19, 2018 5:00 AM

Data Analyst – 6 month contract

Douglas Jackson
April 19, 2018 5:00 AM

Senior Data Analyst

Douglas Jackson
April 19, 2018 5:00 AM

Business Analyst – IT focused

Douglas jackson
April 19, 2018 5:00 AM

Conseiller de Clientèle en Français – Webhelp, Porto

Webhelp Porto
April 18, 2018 5:00 AM

Industry Blogs

More Blogs

April 18, 2018 5:00 AM

VoIP Supply - Office Solutions with Refurbished IP Phones & Wireless Headsets

Are you looking for a complete IP phone and headset solution for your workplace, but have a limited budget? Consider buying a Refresh IP phone from our refurbished stock and pairing it with a wireless or wired headset.
Here are a few examples of wh... Read More...

April 18, 2018 5:00 AM

VoIP Supply - What is the Password for the RenegadePBX Pro 75?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with ever... Read More...

April 17, 2018 5:00 AM

Welsh Contact Centre Forum - New Welsh Contact Centre Forum Membership Packages Announced

New Associate Membership Packages
Platinum
1 year Membership
2 x people to 4 x quarterly forum meetings a year
1 x stand at 1 x quarterly forum meeting
4 x marketing emails within year of membership
Website presence
Marketing of any events/n... Read More...