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Industry News

Introducing capabilities and enhancements to the Qualtrics XM Platform that facilitate taking action with enhanced analytics, data management and governance, and automatic trends and metrics tracker
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October 28, 2020 4:00 AM
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ApexEdge, a partner-enablement platform that offers monthly bill and subscription management solutions to support the financial health of consumers, formally launched its solutions portfolio to the banking market. Read More...
October 28, 2020
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Airline improves sales conversions and gains an all-new window into online customer behaviors and interests with Genesys Read More...
October 27, 2020 9:00 PM
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Mpho Moerane, MMC for Environment and Infrastructure Services Department, and the managing director of Pikitup, Bukelwa Njingolo, remind residents and stakeholders of the City of Johannesburg Pikitup in-house call centre. Read More...
October 27, 2020 6:00 PM
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Voice-based Conversational AI champions CX challenges; enables greater customer and employee satisfaction through automation, improving accuracy, efficiency Read More...
October 27, 2020 3:00 PM
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CIMB Bank Philippines announced that it has partnered with San Francisco-based customer analytics and engagement platform MoEngage to drive its digital customer engagement strategy. Read More...
October 27, 2020 12:00 PM
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According to the Facts and Factors, Research Report, the global Video Conferencing market in 2019 was approximately USD 4.8Billion. The market is expected to grow above a CAGR of 11.45% and is anticipated to reach over USD 9.2 Billion by 2026. Read More...
October 27, 2020 9:00 AM
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He brings over 22 years of extensive experience, entirely in the Insurance Sector in India & Malaysia. Read More...
October 27, 2020 6:00 AM
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Skills tests help retailers identify and hire people who can deliver great customer care
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October 27, 2020 3:00 AM
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At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

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Outdated CRM systems are hurting sellers' productivity and making them wish they had superpowers Read More...
October 28, 2020
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The COVID-19 pandemic sparked an evolution in customer behaviors and preferences, the way agents need to work and the processes that managers need to implement to run a successful contact center. Read More...
October 27, 2020
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There are certain measures that Contact Centres can undertake to make work from home viable, says a study conducted by Ozonetel Read More...
October 26, 2020
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New Study Identifies Many Organisations are Pivoting their Customer Experience Practices due to the Pandemic Read More...
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There are various ways in which businesses can benefit from local and professional call centre services in Geelong, particularly to establish, develop and nurture client relationships.
In times like these, having a loyal customer base is pivotal to ... Read More...

September 22, 2020
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The recent health crisis has forced contact centers to quickly spin up patchwork, work-from-home solutions, or dramatically alter their physical contact center footprint. Now, with businesses evaluating a long-term strategic change toward... Read More...

September 18, 2020
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The old adage is true: you never get a second chance at a first impression.
Even when someone is familiar enough with your organization to dial you up, that first conversation can have a lasting impact on how they perceive your business. It&rsqu... Read More...

September 17, 2020
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Answer the Call: Why Small Business Owners Need Answering Services
Customer satisfaction should be a top priority for any business. Having a small business answering service is an easy way to impress customers.
It’s no secret that having a ... Read More...

September 12, 2020
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Tip of the Day

Do you have an escalation procedure? If you do, do you measure it’s effectiveness to resolve issues quickly and efficiently? We recently came across one major international telecoms company with a ‘complaints team’ - the last in the chain of the esca... Read More...
October 28, 2020
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What are the 5 I’s of customer service and are you acting on each of them? https://hubs.la/H0x8j470 #customerservice #customerexperience
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From RFP to Go-Live: A Roadmap for Implementing Your Outsourced Customer Care Program http://dlvr.it/Rgq7mC
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Ed Force One. Quem não gostaria de viajar nesta aeronave... • • • • • E aí... Gostou? Siga nosso perfil e compartilhe com seus amigos... • • • • • #metal #rocknroll #rockandroll #heavymetal #hardrock #hairmetal #80shttps://www.instagram.com/p/CEx66WnhO4Y/?igshid=1kd5r460y88mv
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Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

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