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Industry News

The Top Employers for 2021 have been announced and, for the 2nd year in a row, IPG has been recognised as a TOP Employer in Belgium. This is an acknowledgement of the actions IPG takes to put people first and to create a good working environment. Read More...
January 28, 2021 3:58 AM
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Ringover, a cloud communication platform for businesses, has raised €10 million ($12 million) in a series A round of funding, the first outside funding in its 16-year history. The company said the funding, which comes from Expedition Growth Capital, ... Read More...
January 28, 2021 2:31 AM
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Leverages ASAPP's artificial intelligence (AI) platform
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January 28, 2021 1:03 AM
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Saurabh Bhardwaj, Member of Legislative Assembly recently launched the helpline in an online event. Read More...
January 27, 2021 11:36 PM
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At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

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CommPeak has officially launched its new business-ready Softphone, built to take the hassle out of internet calling. This new app has an intuitive and easy-to-operate interface, allowing you to make and receive calls over the internet with just a few clicks. 
January 22, 2021 2:24 PM
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As Consumers Migrate Online, Demand for Fast, Effortless Service Intensifies Read More...
January 27, 2021 5:00 AM
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Without software to automate marketing tasks, many small businesses are at a disadvantage as owners determine digital marketing strategies for 2021 Read More...
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Get the Best Deal: How to Compare Answering Service Companies
With so many answering service companies in the market, you want to be sure you’re getting the best deal. Learn how to compare the best from the rest with our buying guide.
About... Read More...

January 21, 2021 5:00 AM
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Cybercriminals are always on the lookout for ways to steal information, so you should seek to beef up your data protection. One such way is with biometric authentication on mobile devices.
Authenticate your profile on your mobile device
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January 20, 2021 5:00 AM
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‘If you had an incredibly high number of brilliant leaders in your business right now, what difference would it make to the culture, to the environment and to the results that your business were getting?’

This was just one of the quest... Read More...

January 19, 2021 5:00 AM
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Take time to share information with your contact center team. We don’t mean just standard company news – every contact center agent should be able to view the performance stats of the contact center such as speed of answer, calls answered, sales resu... Read More...
January 28, 2021 5:00 AM
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