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David Birittieri
Assistant Vice President - Head of IT Customer Service
MassMutual
230 Connections
Mark Littlejohn
Operations Data Management Consultant
MassMutual
247 Connections
Dick Bucci
Communications - Consultant
Pelorus Associates
11 Connections
Chris Bauserman
VP, Product and Segment Marketing
NICE inContact
16 Connections

Industry News

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SmashFly Technologies Announces Emerson: CRM-Integrated AI Recruiting Assistant
Powered by Artificial Intelligence and Natural Language Processing, Emerson Engages Talent in Real-Time and Automatically Builds Pipeline So Recruiters Can Focus on What They Do Best
8 Minutes Ago
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INEM Emergency Calls Soar in Recent Days Alongside Temperatures
The number of people calling the INEM medical emergency line due to medical emergencies “increased substantially” in recent days, having registered a 20 percent increase, which was largely related to the recent heatwave.
August 14, 2018 3:02 AM
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ING Rolls Out Contact Centre Platform Across 12 Countries
ING is rolling out a unified contact centre platform fit for the omni-channel era across 12 countries.
August 14, 2018 12:52 AM
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ChatbotPH Empowers Filipino SMB’s to Have their Very Own Chatbots
Artificial Intelligence and Chatbots are changing the way businesses engage with customers.
August 13, 2018 10:42 PM
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Latest Tweets

Industry Social Feed!
16 Minutes Ago
GoContact
No deje que la caravana se detenga y consulte estos consejos para mantener su Contact Center en movimiento durante el período de vacaciones: https://bit.ly/2Ms2UOc #GoContact #contactcenter #periododevacaciones
21 Minutes Ago
Hinduja Global Solutions Canada
Congratulations to HGS Kentville recent Employee of the Month, Spencer! Pictured with Jnr Ops Manager Jane. #TeamHGS #HGSKentville #HGSSuperHeroes

Job Board

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Resource Planner – Field Based Planning
Douglas Jackson
August 14, 2018 5:00 AM
Contact Centre Manager – Customer Service Manager
Douglas Jackson
August 10, 2018 5:00 AM
Software Engineer
CallFire
August 9, 2018 5:00 AM
Client Success Manager
CallFire
August 9, 2018 5:00 AM
Contact Centre Manager, Client Services Manager
Douglas Jackson
August 8, 2018 5:00 AM

Industry Blogs

More Blogs
August 13, 2018 5:00 AM
Business Systems UK Ltd - Workforce Management FAQs

Are you considering Workforce Management? Do you have a number of questions that need to be answered first? With a wealth of experience under our belt, we address the most frequently asked questions when it comes to Workforce Management technology.... Read More...
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August 13, 2018 5:00 AM
Call Center Pros (Dominican Republic) - 6 Powerful Phrases To Provide Happiness To Your Customers
We choose words every day. When speaking, writing, requesting and deciding. We use some words and not others. Everybody does it. Why? Because the words we choose, create meaning and mission in our lives and relationships.
After all, providing great ... Read More...
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August 10, 2018 5:00 AM
Teleopti - Multi-skilled scheduling, can it be solved in theory?
Göran Svensson, Research Lead at Teleopti in the field of  Optimization and Systems Theory, recounts the key factors explored in his mathematical research into multi-skilled call centers. How can Quality of Service be maintained when schedu... Read More...
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Tip of the Day

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The Unexpected Generates Delight!
August 14, 2018 5:00 AM
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Upcoming Events

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GLOBAL EVENT - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the World! Read More...
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