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Mark Lyngwa
Business Development Manager
eGain Corporation
14 Connections
Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
17 Connections
Mikhail Rogov
Vice President, Application Development
Scivantage
34 Connections
Rachel Paul
Sales and Service Representative
New York Life
37 Connections
Mark Littlejohn
Operations Data Management Consultant
MassMutual
222 Connections
Gayathri (G3) Krishnamurthy
Product Marketing Director
NICE inContact
2 Connections

Industry News

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Italtel's Managed Service Centre in Ciudad Real celebrates one year of operation
The centre in Ciudad Real operates and manages its customers' service networks and platforms in Spain
7 Minutes Ago
Liquid Voice Adds Real-Time Analytics For Contact Centres
This new capability provides instant insight on interactions as they happen and will deliver significant benefits in a wide range of contact centre and compliance applications
12 Minutes Ago
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Serenova Fully Integrates Quality Management with CxEngage
Native, Cloud-based Quality Management Solution Provides Call Recording, Screen Recording and Quality Assurance Capabilities to the Contact Center

24 Minutes Ago
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NewVoiceMedia named Leader in Ventana Research’s 2018 Contact Center in the Cloud Value Index
NewVoiceMedia has been named a Leader by Ventana Research in its 2018 Value Index for Contact Center in the Cloud.
June 23, 2018 4:11 AM
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Latest Tweets

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Zoho Corporation
Scenes from a full-house #CampaignsandCRM session at the #ZohoCommunity meetup held in Salt Lake City, USA. Watch out for our next meetup at Seattle. #buildyourbrand #drivemoresales #usermeetups #emailmarketing
June 23, 2018 3:59 AM
Sitel
It’s the last day of #CCWVegas18 in #LasVegas . Make sure you come see us at booth 426 for a chance to discuss #CX with our experts! #Sitel

Job Board

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Customer Service Representative
Convergent
June 21, 2018 5:00 AM
Sr Business Analyst
CallFire
June 21, 2018 5:00 AM
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Douglas Jackson
June 21, 2018 5:00 AM
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Convergent
June 20, 2018 5:00 AM
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Convergent
June 19, 2018 5:00 AM

Industry Blogs

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June 21, 2018 5:00 AM
VoIP Supply - How to Secure Your VoIP Phone Calls with the GXP Phones and UCM6200
Grandstream UCM IP PBX and GXP VoIP Phones are some of the hottest products VoIP Supply carries. In our latest webinar with Grandstream, we had over 100 participants join us to learn about how to secure VoIP phone calls with Grandstream’s GXP p... Read More...
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June 21, 2018 5:00 AM
VoIP Supply - The Grandstream GXP1760W Awarded Best VoIP Device by ITSPA
Grandstream, a leading manufacturer of IP voice and video communications equipment, announced that their GXP1760W Mid-Range WiFi Phone has been selected as the Best VoIP Device at the 2018 ITSPA Awards!

About The GXP1760W
Grandstream’s GXP1... Read More...
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June 21, 2018 5:00 AM
Specialty Answering Service - Infographic: Call Center Software Reviews

Call Center software, also known as contact center software, is the technology that call centers and answering services use to not only route and answer calls, but to also provide your callers with exceptional customer support. Call center software... Read More...
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Tip of the Day

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Play Your Agents Their Calls
June 22, 2018 5:00 AM
 1
Do you do this in your center?
July 25, 2014 8:37 AM EST
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Upcoming Events

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ASIA PACIFIC - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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