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Santa Ana, California, computer security company Technology Source updated its range of services for companies looking for performant call centers. Read More... June 3, 2020 12:12 AM
Digital Customer Service provider recognized in Cool Vendors research, designed to highlight interesting, new and innovative vendors, products and services Read More... June 2, 2020 9:48 PM
At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
Click Here to view
Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
With the increasing number of customers moving online, the key differentiation for businesses no longer lies in competing against other brands, but also in delivering the best product user experience. Read More... June 3, 2020 5:00 AM
While contact centers adapted to the transition pretty quickly, they have faced quite a few challenges in the process. And challenges are just lessons in disguise. Read More... June 1, 2020 5:00 AM
Considering enabling your agents to work remotely? If so, you’re probably most concerned with being able to maintain PCI DSS compliance and security. What’s the risk? Having a remote contact centre workforce comes with some risks. The p... Read More... June 2, 2020 4:26 PM
Customer engagement can be delicate at the best of times, so why risk throwing a whole bunch of new Self-Service tools into the mix? The answer is easy because everyone wins when you get it right. Over the years, companies and their customers ... Read More... June 2, 2020 4:22 PM
Are you worried that storing customer card data will make you a target for criminals? If so, you're not alone. Most merchants feel the same way. But there is an answer. Most of us would feel on-edge if we walked around with £50,000 in crisp ba... Read More... June 2, 2020 4:16 PM
I contacted a government department by phone and the call was picked up quickly. Great I thought and the agent sounded very happy to take my call. I told her I wanted to discuss a situation and she replied “I am sorry,... Read More... June 3, 2020 5:00 AM
Invoca stands with the Black community against racism, hate, and violence. Our commitment is to actively work towards equality and justice for all, not simply within our company, but throughout the broader community. We must embrace this challenge and fight for change.
Best-in-class, growing contact centers are 29% more likely to monitor and evaluate 100% of customer interactions across all channels than others. Check out this report to see how their static and shrinking peers perform. https://okt.to/P98Ona
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At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
Click Here to view
Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
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