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Michael Penn
Director, Sales Initiatives

Broadband Dynamics

John Sansevero
Commercial Account Executive

2NDGEAR

Tammi Kraushaar
Director

MassMutual

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Christina Prince
Supervisor II

Realpage

Sandy King
Call Center Manager

Community Health Care

Industry News

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Ozarks Electric Selects Noble to Improve Customer Experience

Contact Center Technology Provider Teams with Electric Service Cooperative
April 21, 2018 4:18 AM

Company Rescues 60 Jobs After Irvine Firm Goes Bust

1Call Direct are looking to recruit even more staff and are also in talks with former Stellar employees.
April 21, 2018 3:18 AM

Schools Call Centre Not Being Used -- Naptosa

Schools do not report incidents to the Safe Schools Call Centre because they fear being red-zoned.
April 21, 2018 2:18 AM

TalkTalk Tops Most-complained About List, with BT Not Far Behind

Talk Talk is the most complained about home broadband and landline provider, while BT and Vodafone drew the most complaints for their mobile services, figures show.
April 21, 2018 1:18 AM

Latest Tweets

Industry Social Feed!

24 Minutes Ago

Working Solutions

We're looking for new agents for a Customer Service Agent program. http://social.icims.com/board/Working-Solutions-2673.html?isd_source=twitter&isd_pub=2413835 #job #workfromhome https://social.icims.com/viewjob/pt15243242808781bc86

25 Minutes Ago

Evolve IP

Managed services from Evolve IP helps you harness the power of #Office365 with less of a burden on central IT. Learn more here: http://okt.to/hgX0ol

29 Minutes Ago

Verisk

Companies that manufacture or import food products in #Taiwan might need to revise #nutritionlabels for their #prepackagedfood products, as required by the newly issued amendments by The Ministry of Health and Welfare of Taiwan. https://vrsk.co/2HJWS6I via @Verisk3E

48 Minutes Ago

RingByName

If you’re trying to hit a new market with your IT company in #SanJose , California, you’re probably aware of the tough competition. With an integrated #PhoneSystem , you can stand out with your exceptional customer service! Check us out! #VOIP #RingByName http://bit.ly/2H56HeA

48 Minutes Ago

Hays

Are you looking for a #newjob ? Make sure that you have the one attribute that #employers are looking for https://bddy.me/2HIjUNV #jobsearching

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April 20, 2018 5:00 AM

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Job Board

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Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Customer Service (Permanent contract)

Abtran
April 19, 2018 5:00 AM

Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Customer Service Manager

Douglas Jackson
April 19, 2018 5:00 AM

Data Analyst – 6 month contract

Douglas Jackson
April 19, 2018 5:00 AM

Senior Data Analyst

Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs

April 20, 2018 5:00 AM

MedConnectUSA - What Steps Does Your Medical Answering Service Take to Provide Continuous Availability?

Most all medical answering services can cover your phone calls 24/7. That, of course, assumes all their equipment is operating properly and nothing interrupts their service.
But problems happen. Telephone cables get cut, electricity goes... Read More...

April 19, 2018 5:00 AM

UJET - 5 Ways to Start Modernizing Your Customer Support for a More Personal UX

Until recently, it was assumed that technology would replace people in customer support. Now it's clear that technology alone isn't enough.Modern customers want the organizations they work with to be their advocates, to be accountable and proacti... Read More...

April 19, 2018 5:00 AM

Specialty Answering Service - 6 Rookie Mistakes Businesses Make With Their Answering Service

Whether you’ve just started using an answering service, or you’ve had one for years, you should be aware of the 5 most common mistakes businesses make that will result in an outsourcing epic fail.
1. Your Procedures are Too Complicated... Read More...