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Partnership with China Mobile International Expands Global Reach; Provides Quality of Service and Reliability for Users in China Read More...
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The Unified Command Centre (UCC), which has now been designated as a COVID-19 war room, will also utilise the services of 104 health helpline. Read More...
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5 Major Pay Offs that show why Team Leaders NEED to regularly coach their team members every week. Read More...
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When done right, customers can find an IVR system immensely useful. However, when set up improperly an IVR system can be extremely frustrating for customers.
We have all experienced these situations. You call to book a simple appointment a... Read More...

May 10, 2021 9:02 PM
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As we have previously discussed, text messaging can be a valuable tool for your customer service team and your entire company. From the convenience to the low cost to the flexibility, texting has made its way to the mainstream when it comes to c... Read More...
May 10, 2021 7:57 PM
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One of the best ways to make your customers happier, relieve some stress on your employees, and make your business more efficient is to utilize chatbots during your non business hours. By offering a chatbot to your customers throughout your off ... Read More...
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There is nobody out there right now that is purely selling an ACD; what they are selling is an ACD with a contact distributor but with a number of features around that. ACD is becoming more of a software type of application; queuing, routing, reporti... Read More...
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Dave D'Arcy - Further questions from team members including bad decisions, missed opportunities and the search for inspiration. Take a look and please subscribe #squintyeyedview https://www.youtube.com/watch?v=QD4jAFDNGXc
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This week's #mondaymotivation "There Is No Elevator To Success You Have To Take The Stairs" If you have any motivational quotes or mindfulness & wellness tips of your own that you would like to share then check out the new tool that we have created. On this page, we invite you to share some examples of how you manage and deal with challenges so that your knowledge and experience can be shared with others who may use your ideas to improve the quality of their life! Submit your ideas here - https://www.contactcenterworld.com/submit-idea.aspx Who is going to spread some happiness today?


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