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A Nottingham call centre company is growing and has created 32 new jobs during the pandemic. Read More...
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TELUS continues to prioritize the safety and productivity of team members, customers, and the greater community by continuing remote Work Styles program for team members, including remote and virtual installations for customers Read More...
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Empowering brands to understand and respond to customers with artificial intelligence... Read More...
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Byram Healthcare, a Subsidiary of Industry Healthcare Solutions Provider Owens & Minor Awards Innovest's HIPPA Call Center Division an Additional Two Years on contract... Read More...
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Redpoint’s Intelligent Orchestration Enables Enhanced Omnichannel Personalization for New Segments Read More...
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Integration to combine UJET’s cloud-native contact center solutions with Acqueon’s omnichannel campaign management software Read More...
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GUV series of USB headsets provides HD audio, a noise-cancelling mic, wide compatibility and all-day comfort ideal for remote workers, contact centers, education and more Read More...
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Program Arms MSPs for Maximum Growth in Dynamic Cloud Security Market Reshaped by Shifting Economics and Client Needs Read More...
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‘Televerification and Communication Team’ set up for well-being of Mysuru City Corporation employees Read More...
August 5, 2020 11:27 AM
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WORKING FROM HOME?!



At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

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Personalisation has become the top CX buzz-word in the call centre world. Historically, everyone in the same queue has heard the same music and messaging, however relevant or not. Premier CX's exciting new innovation, eMOHtive®, provides streaming audio to each individual caller - opening a world of...
July 30, 2020 7:47 AM
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As data size increases, more companies are looking to jump into the clouds to solve their storage problems. Before you do here are just a few tips to help you on your way to a storage solution. Read More...
August 7, 2020
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Advancements in technology have given rise to the integration of modern payment gateway technologies that allow credit card and ACH (eCheck) transactions to be accepted and processed using the IVR systems. Read More...
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The need for individuals working in contact centres who have the right personable skills, can manage stress and are excellent problem solvers cannot be over emphasised. Read More...
August 3, 2020
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With the United Kingdom under lockdown during the pandemic, call centre staff, especially those in the NHS, have been under more pressure than ever before. Read More...
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Real estate agents are among the busiest professionals on the planet. From updating listings and compiling contracts to organizing open houses and beyond, there’s never a dull moment in the life of a realtor. Because they stay so busy, real... Read More...

August 6, 2020
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Call Assist is a call centre in Geelong providing local businesses with the services they need to obtain new customers and elevate their business. We understand the needs of local businesses and their customer base and as a result are able to deliver... Read More...
August 6, 2020
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If you are like many customer led business leaders you will be considering getting at least some of your team back to the office in the coming weeks, or months.
Are you thinking about the key considerations for getting your team back to the office?
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August 4, 2020
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Much more of VoIP’s potential would be tapped by businesses, thanks to the enhancements that 5G will bring about.
Mobile VoIP
VoIP calls rely heavily on sufficient download and upload speeds. For example, when mobile VoIP users on 4G netw... Read More...

July 31, 2020
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If you operate contact centers in different parts of the world make it easy for potential customers who may call a local office and find it closed to contact other offices if they want to. An example is when I called an airline to book a business tri... Read More...
August 7, 2020
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Whether staycationing or vacationing, now is a good time to partner with an experienced Answering Service Provider. Read "Answering Your Calls on Canada Day and Every Day" at https://oncallcentre.com/blog/answering-your-calls-on-canada-day-and-every-day/ #answeringservice #callcentreservice #customerservice #afterhoursansweringservice
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>9 out of 10 from every generation, Baby Boomers & below, say "easy-to-use online #banking capabilities are important," according to Aite Group. 61% of Young Millennials, 59% of Senior Millennials & GenXers, 54% of Baby Boomers, 42% of Seniors say they're VERY important. #fintech
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Gebruik je de Voys App voor iOS en ervaar je soms dat er maar aan één kant van de lijn audio is? Hier is gelukkig een oplossing voor. Ga in de app naar instellingen en dan naar geavanceerde instellingen. Hier zet je de gesprekskwaliteit op ‘hoog’ ipv ‘standaard’. Done!
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