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Solution Goes Beyond Inbound and Outbound Calling to Include Call-handling, Call Center, Call Reporting and Other Advanced Communications Capabilities Read More... October 29, 2020 6:09 AM
Selects and Rolls Out 8x8’s Integrated Voice, Video, Team Chat and Contact Centre Solution in Just Eight Days to Support ‘Operate from Anywhere’ Strategy Read More... October 29, 2020 3:55 AM
At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
Click Here to view
Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
The COVID-19 pandemic sparked an evolution in customer behaviors and preferences, the way agents need to work and the processes that managers need to implement to run a successful contact center. Read More... October 27, 2020 5:00 AM
There are certain measures that Contact Centres can undertake to make work from home viable, says a study conducted by Ozonetel Read More... October 26, 2020 5:00 AM
There are various ways in which businesses can benefit from local and professional call centre services in Geelong, particularly to establish, develop and nurture client relationships. In times like these, having a loyal customer base is pivotal to ... Read More... September 22, 2020 5:00 AM
The recent health crisis has forced contact centers to quickly spin up patchwork, work-from-home solutions, or dramatically alter their physical contact center footprint. Now, with businesses evaluating a long-term strategic change toward... Read More... September 18, 2020 5:00 AM
The old adage is true: you never get a second chance at a first impression. Even when someone is familiar enough with your organization to dial you up, that first conversation can have a lasting impact on how they perceive your business. It&rsqu... Read More... September 17, 2020 5:00 AM
The critical consideration is whether a contact centre is part of your organisations core business strategy. If it isn’t, then outsourcing may be the only option to maintain the required levels of customer contact. If it is, but there are difficultie... Read More... October 29, 2020 5:00 AM
Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.
Attending the EXPO is FREE to any member of our association and you can me... Read More...
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At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
Click Here to view
Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
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