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Thomas Farrell
Senior Vice President, Customer Service

Web.Com, Inc

Dick Bucci
Communications - Consultant

Pelorus Associates

John Sansevero
Commercial Account Executive

2NDGEAR

Michael Penn
Director, Sales Initiatives

Broadband Dynamics

Teresa Anderson
IBO Teletek

Teletek

Tammi Kraushaar
Director

MassMutual

Industry News

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Ozarks Electric Selects Noble to Improve Customer Experience

Contact Center Technology Provider Teams with Electric Service Cooperative
April 21, 2018 4:18 AM

135

Company Rescues 60 Jobs After Irvine Firm Goes Bust

1Call Direct are looking to recruit even more staff and are also in talks with former Stellar employees.
April 21, 2018 3:18 AM

132

Schools Call Centre Not Being Used -- Naptosa

Schools do not report incidents to the Safe Schools Call Centre because they fear being red-zoned.
April 21, 2018 2:18 AM

122

TalkTalk Tops Most-complained About List, with BT Not Far Behind

Talk Talk is the most complained about home broadband and landline provider, while BT and Vodafone drew the most complaints for their mobile services, figures show.
April 21, 2018 1:18 AM

133

Latest Tweets

Industry Social Feed!

3 Minutes Ago

Colt

Looking out over Singapore, our customers joined us for a VIP dinner to learn how they’re #BetterConnected with the Colt IQ Network:

11 Minutes Ago

Teledirect Pte Ltd

Congratulations to #Teledirect #Singapore for being recognised for their HR accomplishments at the #AsiaRecruitmentAwards2018 . We're proud of them for winning 2 Gold & 3 Silver awards! Hard work always pays off! It's an inspiration to all of us at Teledirect! #Teamwork

20 Minutes Ago

Elision TechnoLab LLP

We provided a custom IP PBX Solution to Kiran Motors to provide advanced features and clear tracking reports. Moreover, we integrated this IP PBX solution with Kiran Motor’s custom CRM for accessing Customer data during the call. http://elisiontec.com/case-study/ip-pbx-solution/ #IPPBX #CRM #KiranMotors

25 Minutes Ago

Carpeo

#Brexit , a flat economy and wages outstripping inflation are affecting the supply and cost of labour, squeezing margins and intensifying the fight for talent. Read more here: http://carpeo.com/the-winds-of-change-5-vectors-of-customer-engagement/

26 Minutes Ago

Capita Customer Management

Missed our #webinar last week? Don’t worry, you can check out the whole thing here! https://digital.vevent.com/rt/capita/index.jsp?seid=62

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Minimum Technology for Inbound Call Center Vendors

April 20, 2018 5:00 AM

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Introducing Gen Z – “Millennials on Steroids”

April 19, 2018 5:00 AM

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Job Board

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Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Customer Service (Permanent contract)

Abtran
April 19, 2018 5:00 AM

Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Customer Service Manager

Douglas Jackson
April 19, 2018 5:00 AM

Data Analyst – 6 month contract

Douglas Jackson
April 19, 2018 5:00 AM

Senior Data Analyst

Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs

April 20, 2018 5:00 AM

MedConnectUSA - What Steps Does Your Medical Answering Service Take to Provide Continuous Availability?

Most all medical answering services can cover your phone calls 24/7. That, of course, assumes all their equipment is operating properly and nothing interrupts their service.
But problems happen. Telephone cables get cut, electricity goes... Read More...

April 19, 2018 5:00 AM

UJET - 5 Ways to Start Modernizing Your Customer Support for a More Personal UX

Until recently, it was assumed that technology would replace people in customer support. Now it's clear that technology alone isn't enough.Modern customers want the organizations they work with to be their advocates, to be accountable and proacti... Read More...

April 19, 2018 5:00 AM

Specialty Answering Service - 6 Rookie Mistakes Businesses Make With Their Answering Service

Whether you’ve just started using an answering service, or you’ve had one for years, you should be aware of the 5 most common mistakes businesses make that will result in an outsourcing epic fail.
1. Your Procedures are Too Complicated... Read More...