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Mark Littlejohn
Operations Data Management Consultant

MassMutual

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Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Mikhail Rogov
Vice President, Application Development

Scivantage

JoAnna Lloyd
Sr. Director of Product Marketing, Consumer Solutions

Realpage

Tamika Byrd
Call Center Director

MassMutual

Chris Bauserman
VP, Product and Segment Marketing

NICE inContact

Industry News

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Global Comms Firm Natterbox Nabs Funding from Octopus Investments

Communication company Natterbox has raised £5m in Series A funding from Octopus Investments.
April 27, 2018 2:56 AM

Report Abuse Cases Promptly for Swift Intervention - Gender Ministry

The Ministry of Gender, Children and Social Protection (MoGCSP) has urged the public not to sit unconcerned but promptly report abuse cases they were privy to through its “Help Line of Hope” Call Centre for swift intervention.
April 27, 2018 12:16 AM

Avaya to Bring Cloud-based Contact Centre Solutions to India

In a bid to strengthen the Business Process Outsourcing (BPO) community in the Asia-Pacific region, global communications technology firm Avaya announced an end-to-end, Cloud-based Contact Centre-as-a-Service (CCaaS) solutions that will first come t...
April 26, 2018 9:36 PM

Australian Taxation Office Extends Optus Contract Until 2020

Optus handed extension.
April 26, 2018 6:56 PM

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C-Zentrix

We will be at CCW Vegas this year. Meet us their for all the amazing stuff. #CCWVegas #Czentrix

30 Minutes Ago

Allsec Technologies

The sole purpose of HR is to create balance in an employer/employee relationship and run payroll. Working with an automated, intelligent system can create a flexible and scaleable process that will improve internal operations manifold. https://buff.ly/2I457ee #HRO #Outsourcing

53 Minutes Ago

Miratel Solutions Inc

The latest the @miratel daily! https://paper.li/Miratel/1313637060?edition_id=c8ec9b50-499e-11e8-9684-0cc47a0d164b Thanks to @NigelFrank #marketing

57 Minutes Ago

Verisk

.@VeriskInsurance : The "#selfdrivingcars " currently on the road may represent distracted driving in a new and more dangerous form. https://vrsk.co/2qZbTd9 #autonomousvehicles

April 27, 2018 3:00 AM

Noble Systems

Integrating GIS and IoT can create entirely new initiatives, change industries, and generate new practices altogether. http://nobelsystemsblog.com/business-value-of-gis-and-iot/

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“Working Together to Drive Success” – What a Military Mindset Can Teach Customer-Facing Businesses

April 25, 2018 5:00 AM

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The Top Three Ways to Drive Growth and ROI in the Services Industry

April 24, 2018 5:00 AM

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Members' Updates....

Priti Shetti is celebrating a work anniversary!
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APAC Newsletter - Thursday, April 26, 2018 has now been published
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April 26, 2018 8:57 PM

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April 26, 2018 8:51 PM

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April 26, 2018 6:38 PM

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April 26, 2018 5:46 PM

Job Board

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Customer Experience Manager

Douglas Jackson
April 26, 2018 5:00 AM

Trainer

Douglas Jackson
April 26, 2018 5:00 AM

Sr Accountant

CallFire
April 25, 2018 5:00 AM

Head of Complaints

Douglas Jackson
April 25, 2018 5:00 AM

Senior Customer Service Operations Manager

Douglas Jackson
April 25, 2018 5:00 AM

Web Developer

Inktel
April 24, 2018 5:00 AM

Industry Blogs

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April 25, 2018 5:00 AM

Specialty Answering Service - 7 Tips When Using an Answering Service For Your Charity Telethon

Remember the Jerry Lewis Telethon? If you’re under 30, you probably think I just made that name up - but I didn’t. The Jerry Lewis Telethon was an annual television event, hosted by Jerry Lewis, that raised money for the Muscular Dystro... Read More...

April 25, 2018 5:00 AM

VoIP Supply - VoIP Hardware Roundup April 2018: New SIP Phones, WiFi Phones, Headsets and more!

April is an exciting month! With more new VoIP phones, headsets and PBX appliance being released, it’s time to upgrade your or your customer’s VoIP system with the latest equipment!
Let’s check out what’s new for this month:
... Read More...

April 24, 2018 5:00 AM

VoIP Supply - Mitel to be Acquired by Investor group for $2 billion Cash

April 24th, 2018 - Mitel®, a leading unified communications solutions provider for businesses, today announced that it has entered into a definitive arrangement agreement to be acquired by an investor group led by affiliates of Searchlight Capita... Read More...