Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Click To Post Your News!

Industry News

John McCarthy to drive global sustainable revenue and profitability growth through operational excellence. Read More...
September 23, 2022 9:44 PM
ResQ has announced that British Gas has grown its partnership with the company, which will generate 200 new jobs in Hull over the next 12 months. Read More...
September 23, 2022 6:32 PM
Commuter Airline Chooses 8x8 for Enhanced Call Quality, Improved Response Times, and Actionable Insights Read More...
September 23, 2022 3:20 PM
TTEC Government Solutions LLC has been awarded a broad contract to manage operations for the Customer Contact Center (CCC) of some of the largest tolling authorities in the New York-New Jersey area. Read More...
September 23, 2022 12:08 PM
Singapore consumers prefer SMS reminders for appointment reminders, delivery statuses and payment updates. Read More...
September 23, 2022 12:54 AM
6000 hires pan India by October 2022 · Concerted efforts on diversity hires and talent from Tier2 and 3 cities Read More...
September 22, 2022 10:47 PM
Showing 1 - 6 of 8250 items
More News

About us - in 60 seconds!

Submit An Article!

Featured Editorial

Brands With Poor Customer Experience Will Be Cut First as “Skimpflation” Rises Read More...
September 19, 2022
Currently, only 17% of Indian businesses deliver ‘exceptional’ customer services, even though 79% said CX is a way to drive revenue according to the report. Read More...
September 16, 2022
As customer experience management tops the business agenda, the spotlight falls on contact centres and agents take centre stage. Magnus Geverts at Calabrio shares his essential guide to Good Customer Service. Read More...
September 14, 2022
To unpack how South African organisations view the challenges and priorities within contact centres, CallMiner recently conducted a contact centres survey with TechCentral.
Read More...

September 5, 2022
Showing 1 - 4 of 1476 items
More Articles
Post Blog

Industry Blogs

Close Window
Poor customer service costs businesses about $75 billion annually. Given this tremendous loss, having poor customer service is not something you can ignore. To avoid ending up with a service your customers are unhappy with, you need to understand an... Read More...
September 17, 2022
Close Window
  The health sector faces a bulk of work daily as the demand for quality healthcare continues to increase. Even as the world is slowly returning to a pre-pandemic state, their services are needed now more than ever.  With that in mind, majo... Read More...
August 18, 2022
Close Window
  Remember those quarantine days when we were bored to death and wondered when we would be able to go on vacation again? And when we heard there’d be no travel limit anymore, we rushed to buy tickets to get revenge for those days we could... Read More...
August 16, 2022
Close Window
Regardless of what industry you are in, one thing will always remain the same: no customer wants to be left waiting. We have all called a company with a simple question or request, just to be put on hold and transferred from department to department.... Read More...
July 22, 2022
Showing 1 - 4 of 3155 items
More Blogs
Search Jobs

Job Board

Dialpad Read More...
September 21, 2022
Dialpad Read More...
September 21, 2022
Dialpad Read More...
September 21, 2022
Littlefish Read More...
September 20, 2022
Dialpad Read More...
September 20, 2022
Dialpad Read More...
September 20, 2022
Showing 1 - 10 of 1813 items
Submit Tips

Tip of the Day

If you are looking at using an external training company you first need to look if they have the experience of your industry. Do they speak your language and not their language? If we are talking about the tele-sales industry, then it is usually the ... Read More...
September 25, 2022
Showing 1 - 1 of 1097 items
More Tips
Submit Event

Upcoming Events

17th Annual NEXT GENERATION BEST PRACTICES CX & CC Conference & Expo aimed at those who operate in North and South Americas, Europe, Middle East & Africa, Asia Pacific will help you with award-winning strategies and tactics from the best in the regio... Read More...

Members' Updates....

Raj Wadhwani -

September 14, 2022 1:02 PM
Hui Wu-Curtis -

Excited for a day packed with learning at #contactcenterworld and @rajwadhwani

June 27, 2022 9:51 AM
Inés Martinez has connected with João Apolinário
September 25, 2022 10:04 AM
These members have industry anniversaries today (Marsha Eisnor, Netti Byrnes, John Welsh, Cheryl Paul, Utku Buyukaksoy, Massimo Palumbo)
September 25, 2022 7:14 AM
Roman Heiman has connected with Vika Indriani
September 25, 2022 2:35 AM
Jewel Tan has connected with Kukuh Wahyu Prasetyo
September 24, 2022 9:07 PM
These members have industry anniversaries today (Mark Gallen, William Li, Edmund Reddy)
September 24, 2022 10:59 AM
Saul Berman is celebrating a work anniversary!
September 23, 2022 6:51 PM
Todd Forden has connected with Ray Wiecha
September 23, 2022 2:53 PM
Craig Govender has connected with Todd Forden
September 23, 2022 2:49 PM
Yaseerah Amod has connected with Todd Forden
September 23, 2022 2:47 PM
Mohsen Delavar is celebrating a work anniversary!
September 23, 2022 2:43 PM

Load More

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =