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Mikhail Rogov
Vice President, Application Development
Scivantage
5 Connections
Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
8 Connections
Raul Polanco
Contact Center Supervisor
IGT USA
26 Connections
Steven Earle
EVP Strategy & Business Development
We Are Communities
3 Connections
Chris Bauserman
VP, Product and Segment Marketing
NICE inContact
9 Connections
Sandy King
Call Center Manager
Community Health Care
4 Connections

Industry News

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Tethr's AI-based Platform for Phone Conversations Achieves PCI Level 1 Certification
Company's communications intelligence platform for enterprise contact centers and financial services organizations is HIPAA-compliant, HiTrust-certified and now PCI-V3.2L1-certified
April 24, 2018 12:14 AM
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Missouri Governor Greitens Announces Improvements in Tax Call Center Response Rates
Missouri Governor Eric Greitens visited with employees in the Department of Revenue (DOR) to thank them for their work in improving the call center.
April 23, 2018 6:34 PM
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Ozarks Electric Selects Noble to Improve Customer Experience
Contact Center Technology Provider Teams with Electric Service Cooperative
April 21, 2018 4:18 AM
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Company Rescues 60 Jobs After Irvine Firm Goes Bust
1Call Direct are looking to recruit even more staff and are also in talks with former Stellar employees.
April 21, 2018 3:18 AM
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To Create A Great Customer Experience, Sweat The Small Stuff https://hubs.ly/H0bMBFD0 by @shephyken via @forbes #CX
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Cognizant Technology Solutions
#Digitaltransformation streamlines #banking — see how we’re helping change mortgage pre-approvals with #automation . How to Change the Banking Experience with Digital Change | Cognizant

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April 24, 2018 5:55 AM
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Job Board

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Business Analyst
Echo Managed Services
April 20, 2018 5:00 AM
Customer Service (Permanent contract)
Abtran
April 19, 2018 5:00 AM
Contact Centre Manager (Web Chat)
Douglas Jackson
April 19, 2018 5:00 AM
Customer Service Manager
Douglas Jackson
April 19, 2018 5:00 AM
Data Analyst – 6 month contract
Douglas Jackson
April 19, 2018 5:00 AM
Senior Data Analyst
Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs
April 23, 2018 4:47 PM
Calabrio - Contact Center Leaders: 16 Telling Questions that Reveal How Well You Really Know Your Customers
As you well know, contact center data captured during your agents’ interactions with customers can give you critical insights that help you outpace your competitors and evolve your business. And today’s rich combination of speech analytic... Read More...
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April 20, 2018 5:00 AM
Integrated Telemanagement Services - 4 things to do before deploying Skype


From instant messaging to video conferencing, Skype for Business offers many communication features many companies need to be productive. But before you start making calls on Skype, there are four things you should do to ensure crystal-clear qual... Read More...
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April 20, 2018 5:00 AM
Select Answering Service - What is Exceptional Customer Service

What is Exceptional Customer Service and How to Provide It
What is exceptional customer service? And does your company provide it? Check out our tips for delivering superior customer service.
As a business owner, you have so many things to focus ... Read More...
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Tip of the Day

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First Contact
April 24, 2018 5:00 AM
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EUROPE, MIDDLE EAST & AFRICA - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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