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Industry News

The London Borough of Waltham Forest has managed to greatly increase the number of its contact centre staff through a shift to home working. Read More...
May 26, 2020 4:00 AM
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Life Style Sports, a sports retailer in Ireland with outlets across the Republic of Ireland and Northern Ireland, has launched a brand new native mobile app with Manchester based long-term partner One iota, a provider of cloud-based apps. Read More...
May 26, 2020 2:54 AM
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PLUS Malaysia Berhad (PLUS) announced its first artificial intelligence-based chatbot called Putri to deal with user feedback and customer services, just ahead of expected increase in traffic during the Hari Raya celebrations. Read More...
May 26, 2020 1:48 AM
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Naver, a South Korean web service operator, has released an artificial intelligence-based customer service solution specialized for the financial sector. Read More...
May 26, 2020 12:42 AM
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WORKING FROM HOME?!



At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

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Featured Editorial

Businesses are increasingly looking for insights into the customer journey, but they're scratching their heads as to how.

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May 25, 2020 5:00 AM
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Data shows contact centers need AI and Automation to scale operations and provide better experiences for customers Read More...
May 22, 2020 5:00 AM
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Enterprises and customer service organizations use speech analytics today to analyze customer interactions to assess agent performance and identify service gaps. That likely isn't news to you, but what might be is that speech analytics results rely I... Read More...
May 20, 2020 5:00 AM
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Our Geelong-based call centre is focused on helping businesses become more profitable and give better customer service. We want to ensure your customers are well looked after, while giving you the ability to convert more leads into paying customers.
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May 20, 2020 5:00 AM
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As our new reality unfolds, businesses in many sectors must still rely on home-based customer service experts – and this will continue for some time. So, having an efficient and effective work-at-home business model has become busines... Read More...

May 19, 2020 5:00 AM
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Tip of the Day

Your staff may inadvertently making customers uneasy with the language they use. It’s so easy to use ‘negative’ words and phrases that customers hate. For example, saying “we have a problem” or “we can’t…” – negative words and phrases that may seem i... Read More...
May 26, 2020 5:00 AM
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#TuesdayThoughts : How to make sure our recovery from COVID-19 won't be prolonged and jobless? Read the latest article by @beschabo summarising our study of 12 countries & their policies to mitigate coronavirus https://www.adeccogroup.com/futuhreinsight/countries-at-a-crossroads-the-speed-of-future-recovery-will-depend-on-todays-decisions/ #leadership
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Nube híbrida y Contact Center http://blgs.co/VE10Hq
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Join @jagdishmitra , Chief Strategy Officer & Head of Growth, @tech_mahindra in conversation with @GauravHazra1 , Senior Director, @nasscom on 'Strategies to Survive & Thrive During Covid Pandemic' at 12 Noon today. Register: https://bit.ly/2X3aFPc #Covid19 #TechMAgainstCovid19 CP Gurnani , NASSCOM and NASSCOM SME Connect
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The digital world is evolving rapidly. Your business must always be ready to identify opportunities and places for improvement in real-time. Learn more here: https://bit.ly/2zlIT7J #stefanini #digitalvisibility #digitalmarketing #responsetocovid19 #covid19 #digitalsolutions
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