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In view of frequent complaints of people getting duped on the pretext of 'Custom Duty', the Delhi Customs issued a helpline number for verification to prevent such frauds. Read More...
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As life returns to normal, now is the perfect opportunity for employers to re-think their workforce strategy. Ed Creasey at Calabrio explores demographic trends and how the next generation of employees will thrive in contact centres provided they are... Read More...
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As we enter the new year, 2022 looks like it is going to bring with it some tough times for contact center managers. With high demand for labor across all industries and new work-from-home options, prospective agents have more control than ever. As a... Read More...
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Service expectations are evolving faster than most contact centers can keep up. Customers want personalized and proactive engagement, easy self-service capabilities, and seamless connection across every touchpoint, interaction type, and device. At t... Read More...
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With the constant stream of new technology and applications presented to us on a daily basis, do research amongst your customers before installing some solutions. For example, if you are going to implement an auto attendant service, check with your c... Read More...
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