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Industry News

Technology evolves to enable contact centres to identify and verify both caller and agent
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Research Shows that Payers with Both Efficient Call Centers and Digital Self-Service Options Experience Striking Benefits Read More...
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Internet access is one of the most important resources people need to be able to work from home. However, poor internet quality can lead to poor job performance and a dip in productivity. If you want to know how much internet bandwidth is needed for ... Read More...
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Working with an outsourced team is already tricky, but it’s definitely a different challenge measuring how they’re faring. Aside from the fact that you can’t monitor the employees 24/7, measuring their performance requires y... Read More...

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How would you describe your contact center? How would your staff describe it? Would they say that it’s a pleasant place to work in and comfortable? Or would they say it’s cramped, dull, untidy and uncomfortable?

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