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John Sansevero
Commercial Account Executive

2NDGEAR

Michael Penn
Director, Sales Initiatives

Broadband Dynamics

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Christina Prince
Supervisor II

Realpage

Sandy King
Call Center Manager

Community Health Care

Kelly Archibald
President

Speak Volumes, Inc.

105

Industry News

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TalkTalk Tops Most-complained About List, with BT Not Far Behind

Talk Talk is the most complained about home broadband and landline provider, while BT and Vodafone drew the most complaints for their mobile services, figures show.
9 Minutes Ago

WA Youth Contacted Kids Helpline More Than 31,000 Times Last Year

New figures have revealed West Australian children are contacting the Kids Helpline at a higher rate than last year.
April 21, 2018 12:18 AM

Evolve IP Acquires UK Cloud Communications Provider thevoicefactory Ltd

Expands Global Presence and Distribution Capabilities, Deepens Vertical Presence in Hospitality, Automotive, Finance and Legal Industries
April 20, 2018 11:18 PM

PITB’s Citizen Contact Centre Responded to 2.3m Calls in 30 Months

A Citizen Contact Centre (CCC), launched by the Punjab Information Technology Board’s (PITB), in November 2015, has responded to 2,393,832 (2.3 million) calls made by citizens from across the province.
April 20, 2018 10:18 PM

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ContactCenterWorld

News : TalkTalk Tops Most-complained About List, with BT Not Far Behind https://www.contactcenterworld.com/view/contact-center-news/talktalk-tops-most-complained-about-list-with-bt-not-far-behind.aspx

22 Minutes Ago

PhoneBurner

How to Share Tags on PhoneBurner. http://ow.ly/4mQ230jtUR0

26 Minutes Ago

Telelink Call Centre

Why choose Telelink to protect your employees? #journeymanagement

27 Minutes Ago

Convirza

Video marketing is your ticket to converting leads! https://www.convirza.com/blog/video-marketing-era-get-free-bonus?utm_medium=social #video #marketing #videomarketing #digitalmarketing #free #tips

36 Minutes Ago

Metaswitch Networks

We're delighted to share that #MaXbyMetaswitch has been shortlisted for #Mobile Project of the Year in Computing’s 2018 Digital Technology Leaders Awards. http://bit.ly/2Jc3Ukb

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Minimum Technology for Inbound Call Center Vendors

April 20, 2018 5:00 AM

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Introducing Gen Z – “Millennials on Steroids”

April 19, 2018 5:00 AM

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Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Customer Service (Permanent contract)

Abtran
April 19, 2018 5:00 AM

Contact Centre Manager (Web Chat)

Douglas Jackson
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Customer Service Manager

Douglas Jackson
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Data Analyst – 6 month contract

Douglas Jackson
April 19, 2018 5:00 AM

Senior Data Analyst

Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

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April 20, 2018 5:00 AM

MedConnectUSA - What Steps Does Your Medical Answering Service Take to Provide Continuous Availability?

Most all medical answering services can cover your phone calls 24/7. That, of course, assumes all their equipment is operating properly and nothing interrupts their service.
But problems happen. Telephone cables get cut, electricity goes... Read More...

April 19, 2018 5:00 AM

UJET - 5 Ways to Start Modernizing Your Customer Support for a More Personal UX

Until recently, it was assumed that technology would replace people in customer support. Now it's clear that technology alone isn't enough.Modern customers want the organizations they work with to be their advocates, to be accountable and proacti... Read More...

April 19, 2018 5:00 AM

Specialty Answering Service - 6 Rookie Mistakes Businesses Make With Their Answering Service

Whether you’ve just started using an answering service, or you’ve had one for years, you should be aware of the 5 most common mistakes businesses make that will result in an outsourcing epic fail.
1. Your Procedures are Too Complicated... Read More...