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Mark Littlejohn
Operations Data Management Consultant

MassMutual

210

Mikhail Rogov
Vice President, Application Development

Scivantage

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Tamika Byrd
Call Center Director

MassMutual

Anthony De Cicco
President

Versato

Mike Rehmann
Marketing Coordinator

Calabrio

Industry News

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Bright Pattern Integrates with GoVivace to Bring Advanced Voice Technologies to Customers

Bright Pattern, a provider of omnichannel contact center software, integrates with GoVivace for advanced speech technology
April 25, 2018 9:02 PM

Tech Support Scams Surge 24 Percent

Fifteen percent of those affected lost money, with losses ranging from $200 to $400 or more, Microsoft finds
April 25, 2018 2:48 AM

117

Air Namibia Appoints APG Network for West Africa Sales

Air Namibia has appointed APG Network as its General Sales and Service Agents (GSSA) in Ghana and Nigeria.
April 24, 2018 11:58 PM

Call 14455 for Ambulance Emergency Helpline

Realising the critical role played by ambulances, JSS Hospital, Mysuru, has introduced advanced high-tech ambulance services.
April 24, 2018 9:08 PM

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Industry Social Feed!

15 Minutes Ago

ContactCenterWorld

We searched for the best of the best in the Europe, Middle East & Africa – Top Performers who can share best practices in contact centers and customer engagement. . Abdülkadir Demirtaş is one of these elite speakers who will be on stage at our next event… https://ift.tt/2r0lMap

40 Minutes Ago

Ecosmob Technologies Pvt. Ltd.

Our #SmartTV app development capabilities help e-commerce, M&E, e-learning, OTT platforms and many other brands foray into the TV space with Smart TV, #liveStreaming , e-commerce and #VOD applications. Find our more: https://goo.gl/C2o5FA

57 Minutes Ago

Televerde

Proud to sponsor the upcoming AA-ISP London Chapter Event on 24 May @6PM. Join us @Scotland House to hear our speakers talk about their experience building inside sales teams and using #HumanTouch and #SocialSelling to build relationships. http://telever.de/CdMv50hbbMs

April 26, 2018 3:39 AM

C-Zentrix

Here are a few Insurance companies across the globe, revolutionizing their customer experience. Read on to know how... http://ow.ly/lEZH30jDepX

April 26, 2018 3:29 AM

Ceridian

.@Ceridian was named #14 on Canada’s Top 100 Best Companies to Work For by @GPTW_Canada ! Thank you to all @Ceridian people. #MakesWorkLifeBetter

Featured Editorial

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“Working Together to Drive Success” – What a Military Mindset Can Teach Customer-Facing Businesses

April 25, 2018 5:00 AM

148

The Top Three Ways to Drive Growth and ROI in the Services Industry

April 24, 2018 5:00 AM

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Members' Updates....

Pawan Kumar has connected with Rippeon Fong
22 Minutes Ago

Carlo Cruz (United States) just joined our association! Welcome!
April 25, 2018 9:31 PM

Eren Ulger has connected with Miray Yılmaz Okunakol
April 25, 2018 9:11 PM

Ray Collyer has connected with Miray Yılmaz Okunakol
April 25, 2018 9:11 PM

Ammar Mustafa (Turkey) just joined our association! Welcome!
April 25, 2018 8:19 PM

These members have industry anniversaries today (Mark Green, Tina Till)
April 25, 2018 7:15 PM

Pawan Kumar has connected with Sarah Brady
April 25, 2018 6:27 PM

Brian Rails just joined our association! Welcome!
April 25, 2018 5:20 PM

David Bishop has connected with Daniel Persuitte
April 25, 2018 3:55 PM

Job Board

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Senior Customer Service Operations Manager

Douglas Jackson
April 25, 2018 5:00 AM

Web Developer

Inktel
April 24, 2018 5:00 AM

Bilingual Client QA Call Center Representitive

Convergent
April 23, 2018 5:00 AM

Customer Service Advisors - Model Farm Road, Cork

Abtran
April 23, 2018 5:00 AM

Human Resources Generalist

Convergent
April 23, 2018 5:00 AM

Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Industry Blogs

More Blogs

April 24, 2018 5:00 AM

VoIP Supply - Mitel to be Acquired by Investor group for $2 billion Cash

April 24th, 2018 - Mitel®, a leading unified communications solutions provider for businesses, today announced that it has entered into a definitive arrangement agreement to be acquired by an investor group led by affiliates of Searchlight Capita... Read More...

April 23, 2018 4:47 PM

Calabrio - Contact Center Leaders: 16 Telling Questions that Reveal How Well You Really Know Your Customers

As you well know, contact center data captured during your agents’ interactions with customers can give you critical insights that help you outpace your competitors and evolve your business. And today’s rich combination of speech analytic... Read More...

April 23, 2018 5:00 AM

FCR - The Dead Giveaway for a Canned Customer Service Response

The Benefits and Drawbacks of Macros
It’s possible that I’ve beaten the topic of macros (canned responses) to death in past articles but I have some new thoughts today. You’d be hard pressed to find a support team that doesn&... Read More...