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Industry News

From testing and vaccine centres to booking hospital beds, Bengaluru residents can call the number with their queries. Read More...
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At, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

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Thomson Reuters tested the quality of its remote onboarding and training process during the pandemic. Managers used workforce analytics to break down and analyze interaction and performance data to determine areas of onboarding and training that could be improved.
April 5, 2021 5:00 AM
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Have you found colleagues are working harder, about the same as before or maybe a little less and why do you think that? please explain Read More...
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How often do you meet with your team / colleagues and how ? zoom? skype other ? and also how well does this work for everyone? Read More...
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Are you looking for ways to reduce overhead while increasing the efficiency of your business? 
Hiring an answering service may be a better answer than hiring someone to help in-house or handling the issues yourself. Many businesses think hiri... Read More...

April 15, 2021 5:00 AM
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We were delighted to see Jo Causon, Chief Executive Officer of Institute of Customer Service in the Impact Room recently. Jo joined Hannah Louise Cox to share some insight and thoughts about customer service, customer demands... Read More...
April 13, 2021 5:00 AM
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Many of today’s larger companies grow through acquisition and merger. Consolidation of these disparate businesses then typically necessitates integration of many different technical environments, spanning the various locations, facilities and p... Read More...
April 7, 2021 5:00 AM
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With a distributed workforce, the best advice I could give is to make sure that you have all of the connectivity in place to make sure that you have the data and the voice connectivity at the level that you need it. The distributed workforce is then ... Read More...
April 20, 2021 5:00 AM
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Members' Updates....

Shannon Peberdy -

ONLY 3 DAYS LEFT!! Our 2021 '16th Annual' Global Top Ranking Performers Awards deadline for the Americas region is fast approaching! Enter the most prestigious awards in the industry and get global recognition for you & your company. Represent your nation amongst some of the best professionals in the contact center world. Submission deadlines: APAC - CLOSED | EMEA - CLOSED | AMERICAS - 23rd April | Apply at Go for GOLD, your time is now!

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Shannon Peberdy -

Another AMAZING Testimonial from an Industry Leader! Enter the most prestigious awards for Contact Center / CX & get global recognition for you & your Center! Our 16th Annual Global Top Ranking Performers Awards Are OPEN, have you submitted your entry yet? Submission deadlines: APAC - CLOSED | EMEA - 16th April (TOMORROW) | AMERICAS - 23rd April | Apply at

April 15, 2021 1:54 PM
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Join Calabrio May 5th at 10am GMT in our first annual CX quiz that tests—and rewards—your expertise in arguably the most important aim of contact centres. 1 hour + 16 questions + multiple discussions = An unforgettable experience. You and your fellow... Read More...

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