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Caleb Deleault
Team Specialist
MassMutual
31 Connections
Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
17 Connections
Mark Littlejohn
Operations Data Management Consultant
MassMutual
218 Connections
Mikhail Rogov
Vice President, Application Development
Scivantage
33 Connections
Raul Polanco
Contact Center Supervisor
IGT USA
60 Connections
Daniel Persuitte
Program Manager, Scrum Master
MassMutual
524 Connections

Industry News

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Ingram NZ Adds Disruptive 8x8 Solutions
8x8, the provider of cloud-based solutions for unified communications (UC), collaboration and contact centre, has signed on with Ingram Micro.
3 Minutes Ago
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Aspect Software Names New A/NZ Regional VP
Manuel Karunakar joins from Verint-Systems
June 20, 2018 11:00 PM
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Martello Expands its Hospitality Presence with Network Performance Portfolio
Flexible, modular software and SD-WAN solutions address the network performance challenges of real-time communications, for a better guest experience.
June 20, 2018 8:00 PM
 45 
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New Agent Engagement Tools from Noble Systems Help Contact Centers See Gains
Global technology provider announces a number of offerings and initiatives targeted at helping contact centers manage their most valuable resource – their employees
June 20, 2018 5:00 PM
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Latest Tweets

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NIgerian Communications Commission
VIDEO: EVC, NCC Attends Nigerian Academy of Engineering Technology Dinner Lecture ...says NCC's collaboration with NAE will bring disruptive innovation that involves new ways of doing things
33 Minutes Ago
Convirza
How to create catchy, effective subject lines for link outreach; these are the specific tips you can use to write subject lines that will work to get your emails opened! See what @ichbinGisele has to say: https://marketingland.com/how-to-create-catchy-effective-subject-lines-for-link-outreach-241157 via @Marketingland #marketing #emailmarketing
36 Minutes Ago
CallMiner
First round served! Come by for a copper mug and a Moscow Mule at CallMiner booth #314. #CustomerContactWeek #CCWVegas18

Job Board

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Client Services Clerk
Convergent
June 19, 2018 5:00 AM
Commercial Controller
Abtran
June 19, 2018 5:00 AM
Academy Coach (Internal only)
Echo Managed Services
June 18, 2018 5:00 AM
Senior Customer Experience Analyst
Douglas Jackson
June 18, 2018 5:00 AM
Customer Service Manager
Douglas Jackson
June 18, 2018 5:00 AM
Call Centre Agent
Great Communications
June 17, 2018 5:00 AM

Industry Blogs

More Blogs
June 20, 2018 5:00 AM
Hinduja Global Solutions Ltd. - I See You: Staging Better CX, Using Video
By Mandeep Singh Kwatra, HGS Vice President, Solutions and Capabilities
HGS recently released a white paper on this year’s top 10 trends in customer service. Over the course of the year, we’ll dedicate a blog post to each of these CX gam... Read More...
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June 19, 2018 5:00 AM
Specialty Answering Service - Meet Your Virtual Receptionists: Krystle M.

Working in a call center can be stressful. However, it does come with it’s fair share of perks, like being able to speak to people all over the world and not having to take any work home with you when your shift is up.
To help put you in the... Read More...
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June 19, 2018 5:00 AM
VoIP Supply - 3 Feature-Rich Refurbished IP Phones (With a Price You Will love!)
We know that you have probably heard about Refresh IP Phones by now, but since we know it is such a good bargain, we can’t help but to keep telling you about them! Refresh IP Phones are a used option for business owners to outfit their offices ... Read More...
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Tip of the Day

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Think About Demotivating Your Staff
June 20, 2018 5:00 AM
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Upcoming Events

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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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