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Gregory PetitBon
Site Operations Manager - Workforce Management
IGT USA
357 Connections
Vera Dunn
Process Consultant
Humana, Inc.
1 Connections
Javier Enrique Alvarez
Director, Global Service Desk Program
Sitel US
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Industry News

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Concentrix Bullish on Philippines, Opens New Contact Center
Concentrix Philippines is keeping a rosy outlook on its growth in the Philippines, calling the country a “pre-eminent destination for business.”
48 Minutes Ago
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Optus Scores Department of Health Telco Contract
Under the three-year deal, Optus Business will deliver voice, data, mobile, and WAN services to the Australian Department of Health.
August 15, 2018 10:09 PM
 36 
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Teleopti Announces North America Vice President of Sales to Drive Regional Growth
Rob Clarke brings years of leadership experience in the cloud contact center and communications landscape to further extend Teleopti’s North America growth and partnerships
August 15, 2018 8:59 PM
 46 
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ethosIQ™ and Advantel Networks Enter Strategic Partnership
ethosIQ, a data collection and analytic solution provider, specializing in disparate data technology, is honored to announce its partnership with Advantel Networks, a technology solution provider.
August 15, 2018 7:49 PM
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Latest Tweets

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Coveo
Are you ready to make your support experience smarter and smoother? http://ow.ly/lQ5d30lnRRZ
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Datacom
After outgrowing their legacy systems, FMA streamlined processes and enhanced productivity while built in measurements and service levels now actively manage and monitor performance. View the full case study here. https://hubs.ly/H0dqd3t0
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Arise Virtual Solutions
#Customers still want the same thing they’ve always wanted...to be taken care of - http://ow.ly/uYkX30lnr5u #CustomerService #CX via @Forbes
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First Data
A look at the ways merchants are pushing boundaries through #technology and #partnerships . Read more: http://j.mp/2OHsht5
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Flowroute
Voice assistants present new challenges for call clarity unless you have a software-centric carrier http://j.mp/2MOvAOs

Job Board

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Compliance Representative
Convergent
August 15, 2018 5:00 AM
Resource Planner – Field Based Planning
Douglas Jackson
August 14, 2018 5:00 AM
Contact Centre Manager – Customer Service Manager
Douglas Jackson
August 10, 2018 5:00 AM
Software Engineer
CallFire
August 9, 2018 5:00 AM
Client Success Manager
CallFire
August 9, 2018 5:00 AM

Industry Blogs

More Blogs
August 15, 2018 5:00 AM
Sestek - Enjoying Self-Service Benefits with Speech Enabled IVR

We’ve all experienced that sense of dread: calling a customer support line only to be met with a robotic, confusing phone menu. Finding the menu option that meets your needs can be tough and time-consuming. And once you’ve finally found... Read More...
August 14, 2018 5:00 AM
Young America - Breaking the Cynicism Cycle: How Consumers Can Learn Trust Again
Kathleen Vohs, Distinguished McKnight University Professor and Land O’Lakes Chair in Marketing, Carlson School of Management
I’ll confess it right away: I’m a cockeyed optimist. It might seem strange that I’ve spent the last ... Read More...
August 14, 2018 5:00 AM
Monet Software - Healthcare Contact Centers: The Open Enrollment Crunch
October, November and December will be here sooner than you think. For many people, that means festive holidays and cooler weather and the start of football season. But for healthcare contact centers, the last three months of the year can be summed u... Read More...

Tip of the Day

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Educate To Accumulate!
August 15, 2018 5:00 AM
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Upcoming Events

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GLOBAL EVENT - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the World! Read More...
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