Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

REGULAR CONTENT - INDUSTRY NEWS, TIPS, ARTICLES ARE BELOW THE FEATURED CONTENT

2021,16th Annual Global

TOP RANKING PERFORMERS AWARDS

Awards Entry Deadline - 31st March 2021




WATCH THE BEST IN THE WORLD AWARDS CEREMONY

FIND OUT MORE



2021 Awards Categories

NEW!Customer Experience Awards+
Best CX ChampionView Guidelines
Best Organizational CXView Guidelines
Best CX Branch / Retail ServiceView Guidelines
Contact Center Awards (broken down by inhouse and outsourced)+
Best Small Contact Center (under 50 FTE staff)View Guidelines
Best Mid Sized Contact Center (51-249 FTE staff)View Guidelines
Best Large Sized Contact Center (250-999 FTE staff)View Guidelines
Best Mega Sized Contact Center (1000+ FTE staff)View Guidelines
Best Help DeskView Guidelines
Best Emergency Services CenterView Guidelines
Best Public Services CenterView Guidelines
Individual Awards (broken down by inhouse and outsourced)+
Best AnalystView Guidelines
Best Contact Center LeaderView Guidelines
Best Contact Center Operational ManagerView Guidelines
Best Contact Center Sales ProfessionalView Guidelines
Best Contact Center SupervisorView Guidelines
Best Contact Center Support Professional - HRView Guidelines
Best Contact Center Support Professional - ITView Guidelines
Best Contact Center Support Professional - Workforce PlanningView Guidelines
Best Contact Center TrainerView Guidelines
Best Customer Service ProfessionalView Guidelines
Best Project ManagerView Guidelines
Best Sales ManagerView Guidelines
Best Client Services Manager (Outsourced Services only)View Guidelines
Best Quality AuditorView Guidelines
Best Customer Service ManagerView Guidelines
Customer Service Awards (broken down by inhouse and outsourced)+
Best Customer Service by a Small Center (under 50 FTE staff)View Guidelines
Best Customer Service by a Mid Sized Center (51-249 FTE staff)View Guidelines
Best Customer Service by a Large Center (250-999 FTE staff)View Guidelines
Best Customer Service by a Mega Center (1000+ FTE staff)View Guidelines
Best Customer Loyalty ProgramView Guidelines
Technology Awards (broken down by inhouse and outsourced)+
Best Technology Innovation - Internal Solution by a Small Center (under 50 FTE staff)View Guidelines
Best Technology Innovation - Internal Solution by a Mid Sized Center (51-249 FTE staff)View Guidelines
Best Technology Innovation - Internal Solution by a Large Center (250-999 FTE staff)View Guidelines
Best Technology Innovation - Internal Solution by a Mega Center (1000+ FTE staff)View Guidelines
Best use of Self-service TechnologyView Guidelines
Best Technology Innovation Award Vendor - Live Agent Support SolutionView Guidelines
Best Technology Innovation Award Vendor - Self-service SolutionView Guidelines
Organization Awards (broken down by inhouse and outsourced)+
Best Contact Center Design AwardView Guidelines
Best Green Contact CenterView Guidelines
Best Community ProgramView Guidelines
Best Home / Remote Agent ProgramView Guidelines
Best Employee EngagementView Guidelines
Best use of Social Media in the Contact Center by a Small Center (under 50 FTE staff)View Guidelines
Best use of Social Media in the Contact Center by a Mid Sized Center (51-249 FTE staff)View Guidelines
Best use of Social Media in the Contact Center by a Large Center (250-999 FTE staff)View Guidelines
Best use of Social Media in the Contact Center by a Mega Center (1000+ FTE staff)View Guidelines
Strategic Awards (broken down by inhouse and outsourced)+
Best Outbound CampaignView Guidelines
Best Outsourcing Partnership (combined inhouse and outsourced partnership)View Guidelines
Best Direct Response CampaignView Guidelines
Best Incentive SchemeView Guidelines
Best Recruitment CampaignView Guidelines
Best Sales Campaign - Inbound or OutboundView Guidelines
Best Improvement Award - External Consulting / Training ServiceView Guidelines
Best Employee Wellness ProgramView Guidelines
Best Crisis Management CampaignView Guidelines

THE MOST PRESTIGIOUS

CONTACT CENTER & CX Awards

ARE OPEN!

AWARDS KEY STATS:

  • The only TRULY GLOBAL Award Program
  • All Size of Organizations - Public & Private
  • 40+ Awards Categories
  • 100% Fair & Unbiased

It's Like The Olympics for the Contact Center World

Limited Time Offer

ENTER 2 COMPANY AWARDS+GET 1 COMPANY AWARD *FREE

Expires 5th March

Click To Post Your News!

Industry News

Private healthcare provider engages Sabio to support key Avaya and Verint technologies enabling transition to next generation cloud CX platform Read More...
22 Minutes Ago
 1 
Share
Victims and members of the public can now call a 24-hour national helpline to report family violence and other cases of abuse and neglect. Read More...
February 25, 2021 10:56 PM
 1 
Share
EPFO WhatsApp Helpline Service: This initiative allows the PF subscribers to interact directly with EPFO’s regional offices at a personalized level adhering to the one-to-one guidance principle. Check here the step-by-step guide for users to use EPFO... Read More...
February 25, 2021 9:14 PM
 1 
Share
Sales agents can now manage customer conversations directly from Salesforce for increased efficiency and productivity Read More...
February 25, 2021 7:32 PM
 3 
Share
More News

TOP INDUSTRY AWARDS NOW OPEN!

Announcements

Announcements

WORKING FROM HOME?!



At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

Click Here to view

Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.

ABOUT US IN 60 seconds!

Submit An Article!

Featured Editorial

Trending topics to use in your CX strategy for the year ahead. Read More...
February 24, 2021 5:00 AM
 166 
Share
What does 2021 have in store for contact centers and B2C communications? Here are some predictions from the Cyara leadership team, which address what we expect to see in the contact center world in 2021. Read More...
February 23, 2021 5:00 AM
 313 
Share
More Articles
Post Blog

Industry Blogs

Close Window

Standing out among your competitors is no longer about having cool branding or witty content — it’s about the whole customer experience.
The customer service your prospects and customers receive has a significant effect on your busines... Read More...

February 20, 2021 5:00 AM
 49 
Share
Close Window
If you are a small to medium business that finds itself time-poor and lacking refined sales skills, outsourcing call centre sales could be the best decision you ever make. At Call Assist, we understand the importance of sales and its role in a wide r... Read More...
February 18, 2021 5:00 AM
 45 
Share
Close Window

The pandemic has thrown everyone for a loop.
Especially businesses.
Many industries are struggling to handle the influx of calls or having trouble finding a way to increase cold calls with their current infrastructure. Hiring a business developme... Read More...

February 15, 2021 5:00 AM
 150 
Share
More Blogs
Submit Tips

Tip of the Day

Is this a new trick to reduce abandoned rates? Some contact centers I have recently called have put my call in a queue then when you eventually get through, the first thing the agent says is “Can you hold – you are next in the queue?” Isn’t this frus... Read More...
February 25, 2021 5:00 AM
 1

Michelle Babb | Ponvia

Sounds like someone is playing the numbers game to keep service level up. If so, this is a terrible practice and idea that is sure to drop Net Promoter and CSAT scores further.

July 19, 2018 12:04 PM EST
 2710 
Share
More Tips

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =