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Industrial products and services provider moves to Infor multi-tenant cloud service in less than three months, consolidating disparate systems and scaling service delivery Read More...
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TotalTrax announced that it has joined the Qualcomm® Smart Cities Accelerator Program and is collaborating with Innominds on the development of integrated connectivity, device, application, and analytics platforms for Smart Warehouses with solutions ... Read More...
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Ison Xperiences Bpo has dismissed claims by its call centre agents that it had claimed from the UIF temporary employee relief scheme (Ters) and not paid them. Read More...
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While contact centers adapted to the transition pretty quickly, they have faced quite a few challenges in the process. And challenges are just lessons in disguise. Read More...
June 1, 2020 5:00 AM
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COVID-19 has triggered a tsunami of demand for customer service. A flood of questions about payment deferrals, paycheck protection programs, COVID-19 infection, stay-at-home directives, shipment status, and more, are overwhelming contact centers, whi... Read More...
May 29, 2020 5:00 AM
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This is a subject that I have been pondering on for a long while, and it is a subject that seems to really be at the forefront now in the face of our global crisis.

There is so much talk around what ‘Customer Experience’ means exactly.... Read More...

May 28, 2020 5:00 AM
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With the COVID-19 lockdowns forcing most economic sectors to slow down, cloud technology can help your business survive and remain competitive. More specifically, you can cut costs and increase operational efficiency using the cloud.
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May 27, 2020 5:00 AM
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Every customer contact should be recorded in some manner for the benefit of the customer and contact center. It is important that any phone call, fax, e-mail communication is available for review should the need arise and this should be kept for as l... Read More...
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Invoca stands with the Black community against racism, hate, and violence. Our commitment is to actively work towards equality and justice for all, not simply within our company, but throughout the broader community. We must embrace this challenge and fight for change.
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Drilling down to better understand the hybrid #cloud model https://bit.ly/3c91LEf via @GigabitMag
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The Digital Workplace of the New Normality Post #COVID19 must be Unified, Efficient, Agile. #Issabel is the solution that your business need. #UC #PBX #IVR #CallCenter #VideoConferencing https://www.issabel.com
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Best-in-class, growing contact centers are 29% more likely to monitor and evaluate 100% of customer interactions across all channels than others. Check out this report to see how their static and shrinking peers perform.   https://okt.to/P98Ona

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