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Latest Industry Updates

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Lincoln Call Center Closing; 170 Losing Jobs
Another Lincoln call center will be closing its doors, leaving more than 170 employees without jobs.
July 21, 2017 5:00 AM
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8x8 Introduces New Capabilities for Contact Centers to Deliver Enhanced Customer Experiences
8x8 Virtual Contact Center Enables Midsize and Enterprise Companies to Improve Contact Center Produc...
July 21, 2017 5:00 AM
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Featured Editorial

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Avoiding Bot Biases in Customer Experience
Read More... July 21, 2017 5:00 AM
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5 Reasons New Call/Contact Centers Fail
Read More... July 19, 2017 5:00 AM
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Members' Updates....

Welcome 4 New Members!: (Djibril Fall, Karl Subang, Claire Nunez Faye, Ky Cunningham) ... Click on their name to see their profile and say hello!
July 21, 2017 5:20 PM
Bernard Enopena just joined our association! Welcome!
July 21, 2017 4:42 PM
Americas Newsletter - Friday, July 21, 2017 has now been published
July 21, 2017 4:42 PM

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Demand Generation Manager
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July 20, 2017 5:00 AM
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Convergent Read More...
July 20, 2017 5:00 AM
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July 20, 2017 5:00 AM
Sales Engineer- West Coast
Virtual Hold Technology Read More...
July 19, 2017 5:00 AM

Industry Blogs

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Victor Matos - Try another Communication Platform and Connect With People
VOIP or Voice over Internet Protocol is a new thing which many are not aware of. It is a technology ... Read More...
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Cheena Shekhawat - Why do you require call disposition?

Call Disposition is an easy way that describes outcome of each call so that useful business ... Read More...
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Tip of the Day

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Capability And Reliability
Read More... July 21, 2017 5:00 AM

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Turkey Contact Center Conference & Expo
brings together nearly 1,500 representatives from the sector every year, the first and only sector-oriented expo, in turkey Read More...

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