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Vodafone New Zealand has launched a new contact centre solution designed to support organisations with their customer experience (CX) strategies, as well as customer contact and engagements. Read More...
July 8, 2020 10:10 PM
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About 342,733 calls were received at 15 emergency Helpline during the month of June, according to the statistics issued by the Punjab Safe Cities Authority (PSCA). Read More...
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PeterConnects is Anywhere365's third acquisition in the last year and leverages the minority investment received from growth capital firm Bregal Milestone. Read More...
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USAN, a leading provider of cloud customer engagement solutions, announces a strategic partnership with Calabrio, the customer experience intelligence company and industry-leading workforce engagement management provider. Read More...
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At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

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Sytel announces version 11 of their Softdial Contact Center™ (SCC) hosting platform, supporting fully blended voice, chat, email, SMS, video, and all social channels.
July 2, 2020 1:36 PM
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The COVID-19 crisis is driving the fastest cultural transformation of our generation.Learn how contact centers are recognizing that the adaptations demanded by the acute crisis reveal promising new strategies with potential value extending well beyond the pandemic.
June 26, 2020 5:00 AM
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It’s easy to overlook the role of the supervisor when managing a company’s shift to remote work. However, they’re a core element in a company’s smooth sailing, and WFH can severely impede them in performing their duties in the absence of proper tools... Read More...
July 8, 2020 5:00 AM
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While it might seem obvious, many medical practices don’t realize the power their receptionists have on their patients. From scheduling appointments to answering frequently asked questio... Read More...

July 2, 2020 5:00 AM
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Remote work has become increasingly trendy throughout the years. Technology may have paved the way, but remote work has become even more essential in recent days. With the spread of COVID-19 jeopardizing the health and safety of workers across in... Read More...

June 25, 2020 5:00 AM
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According to a study conducted by FlexJobs, remote work has grown 91% over the past 10 years. And that was before the COVID-19 crisis, which has even more of the working world doing so at home. Not only is remote work at an all-time high, but the nee... Read More...
June 23, 2020 5:00 AM
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Be aware that telephone numbers can stick around for years and years. If you actively promote your company and widely publicise your telephone number, then expect it to be found in lots of strange places years after you think it is dead. Years ago wh... Read More...
July 8, 2020 5:00 AM
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