Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

THE NEXT EVENT STARTS IN: 11 DAYS - REGISTER NOW -

Upcoming Events

CUSTOMER EXPERIENCE BEST PRACTICES

CUSTOMER LOYALTY

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

WORKFORCE MANAGEMENT

TRAINING IN CONTACT CENTERS

Click To Post Your News!

Industry News

A member of the Durban SAPS K9 unit has tested positive for Covid-19, prompting the closure of the specialised unit. Read More...
May 29, 2020 4:02 AM
 25 
Share
Strategic decision enables customers to maintain service operations during current work-from-home mandates and for future social distancing requirements Read More...
May 29, 2020 2:40 AM
 37 
Share
Capital City College Group responds to students during the Coronavirus emergency with help from Puzzel Read More...
May 29, 2020 1:18 AM
 40 
Share
The Ministry of Social Development is to take over the former central Hastings ANZ bank site for a new "hub" focusing on job opportunities in the Covid-19 crisis. Read More...
May 28, 2020 11:56 PM
 48 
Share
More News

Announcements

WORKING FROM HOME?!



At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

Click Here to view

Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
Submit An Article!

Featured Editorial

COVID-19 has triggered a tsunami of demand for customer service. A flood of questions about payment deferrals, paycheck protection programs, COVID-19 infection, stay-at-home directives, shipment status, and more, are overwhelming contact centers, whi... Read More...
May 29, 2020 5:00 AM
 33 
Share
Work-from-home could be the post Covid-19 lockdown norm for the majority of contact centre workers according to a new online poll.

Read More...

May 29, 2020 5:00 AM
 24 
Share
Search Jobs

Job Board

CallFire
May 27, 2020 5:00 AM
CallFire
May 27, 2020 5:00 AM
Inktel
May 20, 2020 5:00 AM
CallFire
May 15, 2020 5:00 AM
CallFire
May 12, 2020 5:00 AM
More Blogs

Industry Blogs

Close Window
This is a subject that I have been pondering on for a long while, and it is a subject that seems to really be at the forefront now in the face of our global crisis.

There is so much talk around what ‘Customer Experience’ means exactly.... Read More...

May 28, 2020 5:00 AM
 35 
Share
Close Window

With the COVID-19 lockdowns forcing most economic sectors to slow down, cloud technology can help your business survive and remain competitive. More specifically, you can cut costs and increase operational efficiency using the cloud.
Ensuring cont... Read More...

May 27, 2020 5:00 AM
 32 
Share
Close Window

From smartphone contact tracing and virtual consultations in the healthcare industry to countless employees working from home all over the world, the COVID-19 Pandemic has led to an unparalleled shift in the way we view and utilize technology. As c... Read More...

May 26, 2020 5:00 AM
 55 
Share
Read More

Tip of the Day

1. Ask them how you can improve the working environment
2. Ask how you can improve service to customers
3. Say thank you whenever you have an opportunity
4. Get to know every agent by first name and say hello to them when you see them
5. Praise g... Read More...

May 29, 2020 5:00 AM
 1
 1617 
Share
View More Tips
Industry Social Feed!

Latest Tweets

Close Window
Get an insight from our experts on how to automate your #HR Functions, Payroll and Employee Self Service in your organization. Register now for our #webinar . https://bit.ly/3dJWdkJ #HRTransformation #DigitalHR #hrtech #HRIS #EmployeeEngagement #FutureHR #HRAutomation #HRMS
Close Window
Today we provide you with two more tips to successfully survive the wave of #videoconferences in #homeoffice : Always use If you are not speaking, remember to turn the microphone off (and remember to turn it on again when you speak )
Close Window
It's Friday! Time for some music by Javier Reyes (Animals as Leaders). Tonight, 8pm UK / 3pm EST on our Facebook livestream. #DontStopTheMusic
Close Window
แพ็กเสริมเน็ต ดู Youtube ฟินๆ 100 GB แค่ 99 บาท นาน 7 วัน สมัครเลย http://m.ais.co.th/rxH6J21HJ
Close Window
Heeft jouw bedrijf aankomend weekend andere openingstijden i.v.m. Pinksteren? Pas dan je telefonische beschikbaarheid aan, dat kan met onze module Openingstijden. In deze handleiding leggen we uit hoe je je bereikbaarheid aanpast. https://voys.nl/hulp/freedom/openingstijden/

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =