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Life Style Sports, a sports retailer in Ireland with outlets across the Republic of Ireland and Northern Ireland, has launched a brand new native mobile app with Manchester based long-term partner One iota, a provider of cloud-based apps. Read More... May 26, 2020 2:54 AM
PLUS Malaysia Berhad (PLUS) announced its first artificial intelligence-based chatbot called Putri to deal with user feedback and customer services, just ahead of expected increase in traffic during the Hari Raya celebrations. Read More... May 26, 2020 1:48 AM
At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
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Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
Enterprises and customer service organizations use speech analytics today to analyze customer interactions to assess agent performance and identify service gaps. That likely isn't news to you, but what might be is that speech analytics results rely I... Read More... May 20, 2020 5:00 AM
Our Geelong-based call centre is focused on helping businesses become more profitable and give better customer service. We want to ensure your customers are well looked after, while giving you the ability to convert more leads into paying customers. ... Read More... May 20, 2020 5:00 AM
As our new reality unfolds, businesses in many sectors must still rely on home-based customer service experts – and this will continue for some time. So, having an efficient and effective work-at-home business model has become busines... Read More... May 19, 2020 5:00 AM
Your staff may inadvertently making customers uneasy with the language they use. It’s so easy to use ‘negative’ words and phrases that customers hate. For example, saying “we have a problem” or “we can’t…” – negative words and phrases that may seem i... Read More... May 26, 2020 5:00 AM
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