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Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Mikhail Rogov
Vice President, Application Development

Scivantage

Raul Polanco
Contact Center Supervisor

IGT USA

Steven Earle
EVP Strategy & Business Development

We Are Communities

Chris Bauserman
VP, Product and Segment Marketing

NICE inContact

Sandy King
Call Center Manager

Community Health Care

Industry News

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Tethr's AI-based Platform for Phone Conversations Achieves PCI Level 1 Certification

Company's communications intelligence platform for enterprise contact centers and financial services organizations is HIPAA-compliant, HiTrust-certified and now PCI-V3.2L1-certified
April 24, 2018 12:14 AM

Missouri Governor Greitens Announces Improvements in Tax Call Center Response Rates

Missouri Governor Eric Greitens visited with employees in the Department of Revenue (DOR) to thank them for their work in improving the call center.
April 23, 2018 6:34 PM

Ozarks Electric Selects Noble to Improve Customer Experience

Contact Center Technology Provider Teams with Electric Service Cooperative
April 21, 2018 4:18 AM

162

Company Rescues 60 Jobs After Irvine Firm Goes Bust

1Call Direct are looking to recruit even more staff and are also in talks with former Stellar employees.
April 21, 2018 3:18 AM

159

Latest Tweets

Industry Social Feed!

4 Minutes Ago

Silah

“Our culture is expressed in the Values that embody our core ideology and define who we are. Our Values act as a compass to guide our behavior, actions and decisions, serving as the pillars that uphold us as an organization.” -Ricardo Langweider-Goerner, CEO Silah Gulf #Bahrain

29 Minutes Ago

Hays

As the world of work is constantly changing #employers are looking for these #softskills : https://bddy.me/2vFUZ8X

39 Minutes Ago

ESP Group

Looking for a job in Arbroath? Why not book your place at Journeycall's open day on Thursday 26th April to hear about our full and part time positions? To book your place call Kerri on 01241 730300 @dundee_angus @jobsfairdundee @DundeeCouncil @Arbroath_Herald @LichtiesNews

46 Minutes Ago

Helplines Partnership

Take five minutes to give government your two bits about grants! @DSC_Charity have prepared a toolkit that makes it super easy to take part in the consultation https://www.dsc.org.uk//content/take-five-minutes-to-give-government-your-two-bits-about-grants/?dm_i=6S7,5LIN8,RDBYMG,LQWMU,1

49 Minutes Ago

ATOS

Come up with new agile business processes leveraging existing and new data sources using @Siemens #MindSphere together with @AtosCodex ! #HM18 , hall9, D35 @siemensindustry http://bit.ly/2JkOJ8t

Featured Editorial

Submit An Article!

The Top Three Ways to Drive Growth and ROI in the Services Industry

April 24, 2018 5:00 AM

Minimum Technology for Inbound Call Center Vendors

April 20, 2018 5:00 AM

318

Members' Updates....

Ankit Agarwal has connected with Cheryl Paul
April 24, 2018 8:53 AM

Eren Ulger just joined our association! Welcome!
April 24, 2018 7:28 AM

Henni Yuliawati has connected with Emelia Nushroh
April 24, 2018 7:20 AM

Fatkhul Munir has connected with Emelia Nushroh
April 24, 2018 7:20 AM

Rippeon Fong has connected with Khaled Ramadan
April 24, 2018 6:31 AM

Ankit Agarwal has connected with Billy Chen
April 24, 2018 6:15 AM

Siddharth Sahu has contributed editorial to the website.
April 24, 2018 5:55 AM

These members have birthdays today (Rashid Hussain, Daniel Bennett, Emma Jackson, Marta Hernández, Roger Lay, Anthony Fasano, Grace Ramme, David Jonathan) ...click on their name and send a happy birthday message!
April 24, 2018 5:00 AM

Welcome 3 New Members!: (Chung Eric, Mo Jacky, Sun Wanda) ... Click on their name to see their profile and say hello!
April 24, 2018 3:09 AM

Job Board

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Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Customer Service (Permanent contract)

Abtran
April 19, 2018 5:00 AM

Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Customer Service Manager

Douglas Jackson
April 19, 2018 5:00 AM

Data Analyst – 6 month contract

Douglas Jackson
April 19, 2018 5:00 AM

Senior Data Analyst

Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs

April 23, 2018 4:47 PM

Calabrio - Contact Center Leaders: 16 Telling Questions that Reveal How Well You Really Know Your Customers

As you well know, contact center data captured during your agents’ interactions with customers can give you critical insights that help you outpace your competitors and evolve your business. And today’s rich combination of speech analytic... Read More...

April 20, 2018 5:00 AM

Integrated Telemanagement Services - 4 things to do before deploying Skype

From instant messaging to video conferencing, Skype for Business offers many communication features many companies need to be productive. But before you start making calls on Skype, there are four things you should do to ensure crystal-clear qual... Read More...

April 20, 2018 5:00 AM

Select Answering Service - What is Exceptional Customer Service

What is Exceptional Customer Service and How to Provide It
What is exceptional customer service? And does your company provide it? Check out our tips for delivering superior customer service.
As a business owner, you have so many things to focus ... Read More...