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Mark Littlejohn
Operations Data Management Consultant
MassMutual
317 Connections
Thomas Farrell
Senior Vice President, Customer Service
Web.Com, Inc
48 Connections
Brian Zotti
Vice President, Global Operations
Trilogy Education Services, Inc.
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Siya Carla
Business Development Manager
Finoit Technologies
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Industry News

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New Veteran Call-in Service Coming to the Miami Valley
A direct phone line for veteran assistance is about to launch here in the Miami Valley.
November 20, 2018 5:01 AM
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Digital Defense Announces Frontline Active Threat Sweep™
Fast, Easy to Deploy, Cost-Effective Alternative to Threat Hunting Platforms
November 20, 2018 4:25 AM
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NICE inContact CXone Helps Vera Bradley Enhance CX
CXone with integrated Textel two-way texting, decreases call volume, increases efficiency, and adds level of service for Vera Bradley.
November 20, 2018 3:40 AM
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Bright Pattern Announces a Partner Program
Bright Pattern Partner Program provides an immediate path to revenue to value-added resellers (VARs) and solution provider...
November 20, 2018 2:55 AM
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Premium Content

2018 Best in The World Announced
Prague, Czech Republic - The best and brightest in the contact center industry all around the World were recognised and awarded medals at the finale of the 2018 Best in The World - Top Ranking Performers Awards from ContactCenterWorld.com
November 16, 2018 12:11 AM
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Noble Systems to Showcase Award-winning Gamification Platform at ICMI Contact Center Demo 2018
Noble Gamification catalyzes contact center performance, prevents attrition by motivating agents to deliver consistently better customer experiences; Market-leading software earns 2018 Frost & Sullivan Customer Value Leadership Award for Workforce Engagement Management Gamification Solutions
November 8, 2018 2:28 PM
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Customer Service in Growing Mid-Size Companies: Challenges and Path to Success
Midsize businesses are often caught between a rock and a hard place. On one hand, the customer service landscape for these companies is no less competitive than enterprises. On the other hand, they don’t have as many resources.
November 8, 2018 5:00 AM
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Latest Tweets

Industry Social Feed!
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IPsoft
#AI systems are able to transform user #data into valuable goods and services. Is your company prepared to keep your customers' data #secure ? #Security #InfoSec #ArtificialIntelligence https://hubs.ly/H0fBM_r0
23 Minutes Ago
ShoreGroup
Nice tip! Thanks for sharing. #ContactCenter https://twitter.com/susanhash/status/1064854665865687045 ShoreGroup added, Susan Hash   @susanhash Boost #ContactCenter agent #morale by reconfiguring daily coffee #breaks - a quick tip from @ExTiffany http:// ow.ly/fDhP30lEAku   #WFM #cctr
30 Minutes Ago
PhoneBurner
We feel honored to be featured as one of the key tools for sales success in this guide on how to growth hack sales. http://ow.ly/opna30mEMH5

Job Board

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Sales Data Analyst
CallFire
November 19, 2018 5:00 AM
Product Data Analyst
CallFire
November 19, 2018 5:00 AM
Sales Data Analyst
CallFire
November 19, 2018 5:00 AM
Sr. Data Analyst
CallFire
November 15, 2018 5:00 AM
Operational Support Director
Douglas Jackson
November 15, 2018 5:00 AM

Industry Blogs

More Blogs
November 19, 2018 5:00 AM
Call Center Pros (Dominican Republic) - Upset Customers: 4 Tips to Calm and Keep Calm
In the customer service industry, we will have to deal with an angry customer sooner or later. The stress and unpredictability of these situations are the cause of many disastrous fails.
Not knowing how to deal with angry customers can culminate int... Read More...
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November 19, 2018 5:00 AM
Livesalesman - Things To Keep In Mind While Dealing With French Customers
For businesses with a global footprint, managing a geographically dispersed customer base means much more than overcoming language barriers. It also entails adapting to the cultural differences of your international audience and meeting the latter&rs... Read More...
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November 19, 2018 5:00 AM
Channel Doctors - November’s Regulation Hub Update for the DMA’s Contact Centre Council
DMACCCouncil-Compliance RegulationHubUpdate-November2018-ilovepdf-compressed

A summary of everything that’s happening in the world of regulation and compliance for UK contact centres - enforcement, fines, guidance, consultations and rumours ... Read More...
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Tip of the Day

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Look Beyond
November 20, 2018 5:00 AM
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Upcoming Events

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Call & Contact Centre Expo 2019
Welcome to Europe’s leading call & contact centre event, showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world! Read More...
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