[HIDE]

Build Your Professional Network! Log in now (Not a member? click here to register FREE)

Mikhail Rogov
Vice President, Application Development

Scivantage

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Raul Polanco
Contact Center Supervisor

IGT USA

Steven Earle
EVP Strategy & Business Development

We Are Communities

Chris Bauserman
VP, Product and Segment Marketing

NICE inContact

Sandy King
Call Center Manager

Community Health Care

Industry News

Click To Post Your News! | More News

Tethr's AI-based Platform for Phone Conversations Achieves PCI Level 1 Certification

Company's communications intelligence platform for enterprise contact centers and financial services organizations is HIPAA-compliant, HiTrust-certified and now PCI-V3.2L1-certified
April 24, 2018 12:14 AM

Missouri Governor Greitens Announces Improvements in Tax Call Center Response Rates

Missouri Governor Eric Greitens visited with employees in the Department of Revenue (DOR) to thank them for their work in improving the call center.
April 23, 2018 6:34 PM

Ozarks Electric Selects Noble to Improve Customer Experience

Contact Center Technology Provider Teams with Electric Service Cooperative
April 21, 2018 4:18 AM

156

Company Rescues 60 Jobs After Irvine Firm Goes Bust

1Call Direct are looking to recruit even more staff and are also in talks with former Stellar employees.
April 21, 2018 3:18 AM

146

Latest Tweets

Industry Social Feed!

13 Minutes Ago

Telvista

#CDMX Si eres bilingüe trabaja por la tarde en Telvista Centro Histórico. ■ Te necesitamos 7 u 8 hrs entre 2pm a 12am ¿Preguntas? mándanos WhatsApp 55.6166.5653 o llena tu solicitud de lunes a viernes de 8am a 6pm. #empleo #trabajo #telvista

33 Minutes Ago

Open Access BPO

Hi @jasminehenry10 , Thanks for following!

34 Minutes Ago

Creative Virtual

Overcome Language and Culture Barriers with Chatbots https://hubs.ly/H0bMCvt0 #CX

38 Minutes Ago

C-Zentrix

Sweat the small stuff, to create a great customer experience.. http://ow.ly/fQ2i30jDdGL

48 Minutes Ago

FLS Connect

Our DATA RESERVE is a proprietary collection of data stores developed from the entire FLS data ecosystem. It is scaled at a variety of dimensional levels - from the geographic to the personal - to meet individual objectives. Click below for a few brief examples.

Featured Editorial

Submit An Article!

Minimum Technology for Inbound Call Center Vendors

April 20, 2018 5:00 AM

310

Introducing Gen Z – “Millennials on Steroids”

April 19, 2018 5:00 AM

310

Members' Updates....

Welcome 3 New Members!: (Chung Eric, Mo Jacky, Sun Wanda) ... Click on their name to see their profile and say hello!
April 24, 2018 3:09 AM

Gary Lee has connected with Terry To
April 24, 2018 2:38 AM

Teresa Anderson has connected with Keen Leung
April 24, 2018 2:29 AM

Gary Lee has connected with Kam Fong
April 24, 2018 1:53 AM

Teresa Anderson has connected with Sandy King
April 23, 2018 9:46 PM

Eyal Pascal has connected with Melody Razavitoussi
April 23, 2018 9:25 PM

Melody Razavitoussi has connected with Laura Collins
April 23, 2018 9:23 PM

Melody Razavitoussi has connected with Esteban Creasey
April 23, 2018 9:23 PM

Sharon Price has connected with Melody Razavitoussi
April 23, 2018 9:23 PM

Job Board

Search Jobs | Post Job (FREE)

Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Customer Service (Permanent contract)

Abtran
April 19, 2018 5:00 AM

Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Customer Service Manager

Douglas Jackson
April 19, 2018 5:00 AM

Data Analyst – 6 month contract

Douglas Jackson
April 19, 2018 5:00 AM

Senior Data Analyst

Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs

April 23, 2018 4:47 PM

Calabrio - Contact Center Leaders: 16 Telling Questions that Reveal How Well You Really Know Your Customers

As you well know, contact center data captured during your agents’ interactions with customers can give you critical insights that help you outpace your competitors and evolve your business. And today’s rich combination of speech analytic... Read More...

April 20, 2018 5:00 AM

Integrated Telemanagement Services - 4 things to do before deploying Skype

From instant messaging to video conferencing, Skype for Business offers many communication features many companies need to be productive. But before you start making calls on Skype, there are four things you should do to ensure crystal-clear qual... Read More...

April 20, 2018 5:00 AM

Select Answering Service - What is Exceptional Customer Service

What is Exceptional Customer Service and How to Provide It
What is exceptional customer service? And does your company provide it? Check out our tips for delivering superior customer service.
As a business owner, you have so many things to focus ... Read More...