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Mark Littlejohn
Operations Data Management Consultant

MassMutual

210

Lea Daigneault
Workforce Management Analyst

MassMutual

Mikhail Rogov
Vice President, Application Development

Scivantage

Chris Bauserman
VP, Product and Segment Marketing

NICE inContact

Daniel Persuitte
Program Manager, Scrum Master

MassMutual

501

Jean Spence
Business Development Executive

Eckoh

Industry News

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BT Dials in Corvil Analytics to Help Achieve World-Class Service Delivery for World’s Largest Virtual Contact Center

Corvil empowers BT with the visibility and insight to achieve outstanding caller experience for a public sector customer serving 20M+ citizens -

April 26, 2018 12:55 PM

Bright Pattern Integrates with GoVivace to Bring Advanced Voice Technologies to Customers

Bright Pattern, a provider of omnichannel contact center software, integrates with GoVivace for advanced speech technology
April 25, 2018 9:02 PM

Tech Support Scams Surge 24 Percent

Fifteen percent of those affected lost money, with losses ranging from $200 to $400 or more, Microsoft finds
April 25, 2018 2:48 AM

123

Air Namibia Appoints APG Network for West Africa Sales

Air Namibia has appointed APG Network as its General Sales and Service Agents (GSSA) in Ghana and Nigeria.
April 24, 2018 11:58 PM

100

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Fuze

Modern #CIOs are tasked with continually innovating, improving #productivity and bringing companies into the future. Here are 12 game changing #tech leaders who did just that: http://bit.ly/2qS56BU #futureofwork

20 Minutes Ago

1Call

Find out #How1CallHelps #healthcare organizations with #oncall scheduling at #DFWHIMSS , booth 109! Physicians, supervisors, and staff can access, update, and change schedules remotely and securely. https://goo.gl/v2qtXZ

22 Minutes Ago

Panviva, Inc.

Build your #content one audience at a time. #cm #km #cloud http://ow.ly/qcw230jsZdk

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TechSee

Combining humans and bots in customer service allows each of their strengths to shine and complement the other - checkout the value of Agent-chatbot solutions. #AI #custserv #chatbot #cctr #CX http://ow.ly/9ils30jwV7Z

22 Minutes Ago

Foehn

With the public sector under increasing pressure to reduce costs, ICT is one area where organisations are making savings and improving efficiencies. Find out how your telephony choices can support your ICT Strategy. http://bit.ly/2g86wqw

Featured Editorial

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“Working Together to Drive Success” – What a Military Mindset Can Teach Customer-Facing Businesses

April 25, 2018 5:00 AM

161

The Top Three Ways to Drive Growth and ROI in the Services Industry

April 24, 2018 5:00 AM

232

Members' Updates....

Judy Pousson (South Africa) just joined our association! Welcome!
26 Minutes Ago

Jean Spence has connected with Joan Malouf
42 Minutes Ago

Pawan Kumar has connected with Lea Daigneault
April 26, 2018 1:21 PM

Sharon Price has connected with Lars Lindegaard
April 26, 2018 12:10 PM

Lars Lindegaard (Germany) just joined our association! Welcome!
April 26, 2018 12:10 PM

Grace Heny has connected with Lars Lindegaard
April 26, 2018 12:10 PM

Oner Beninger has connected with Haktan Saran
April 26, 2018 11:33 AM

Hamza Ahamadeen (Sri Lanka) just joined our association! Welcome!
April 26, 2018 11:30 AM

Ella Nicholls (India) just joined our association! Welcome!
April 26, 2018 11:16 AM

Job Board

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Customer Experience Manager

Douglas Jackson
April 26, 2018 5:00 AM

Trainer

Douglas Jackson
April 26, 2018 5:00 AM

Sr Accountant

CallFire
April 25, 2018 5:00 AM

Head of Complaints

Douglas Jackson
April 25, 2018 5:00 AM

Senior Customer Service Operations Manager

Douglas Jackson
April 25, 2018 5:00 AM

Web Developer

Inktel
April 24, 2018 5:00 AM

Industry Blogs

More Blogs

April 25, 2018 5:00 AM

Specialty Answering Service - 7 Tips When Using an Answering Service For Your Charity Telethon

Remember the Jerry Lewis Telethon? If you’re under 30, you probably think I just made that name up - but I didn’t. The Jerry Lewis Telethon was an annual television event, hosted by Jerry Lewis, that raised money for the Muscular Dystro... Read More...

April 25, 2018 5:00 AM

VoIP Supply - VoIP Hardware Roundup April 2018: New SIP Phones, WiFi Phones, Headsets and more!

April is an exciting month! With more new VoIP phones, headsets and PBX appliance being released, it’s time to upgrade your or your customer’s VoIP system with the latest equipment!
Let’s check out what’s new for this month:
... Read More...

April 24, 2018 5:00 AM

VoIP Supply - Mitel to be Acquired by Investor group for $2 billion Cash

April 24th, 2018 - Mitel®, a leading unified communications solutions provider for businesses, today announced that it has entered into a definitive arrangement agreement to be acquired by an investor group led by affiliates of Searchlight Capita... Read More...