2021 Awards Categories
NEW!Customer Experience Awards
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Contact Center Awards (broken down by inhouse and outsourced)
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Individual Awards (broken down by inhouse and outsourced)
+Best Contact Center Support Professional - Workforce Planning
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Customer Service Awards (broken down by inhouse and outsourced)
+Best Customer Service by a Small Center (under 50 FTE staff)
View GuidelinesBest Customer Service by a Mid Sized Center (51-249 FTE staff)
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Technology Awards (broken down by inhouse and outsourced)
+Best Technology Innovation - Internal Solution by a Small Center (under 50 FTE staff)
View GuidelinesBest Technology Innovation - Internal Solution by a Mid Sized Center (51-249 FTE staff)
View GuidelinesBest Technology Innovation - Internal Solution by a Large Center (250-999 FTE staff)
View GuidelinesBest Technology Innovation - Internal Solution by a Mega Center (1000+ FTE staff)
View GuidelinesBest Technology Innovation Award Vendor - Live Agent Support Solution
View GuidelinesBest Technology Innovation Award Vendor - Self-service Solution
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Organization Awards (broken down by inhouse and outsourced)
+Best use of Social Media in the Contact Center by a Small Center (under 50 FTE staff)
View GuidelinesBest use of Social Media in the Contact Center by a Mid Sized Center (51-249 FTE staff)
View GuidelinesBest use of Social Media in the Contact Center by a Large Center (250-999 FTE staff)
View GuidelinesBest use of Social Media in the Contact Center by a Mega Center (1000+ FTE staff)
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Strategic Awards (broken down by inhouse and outsourced)
+Best Outsourcing Partnership (combined inhouse and outsourced partnership)
View GuidelinesBest Improvement Award - External Consulting / Training Service
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