[HIDE]

Build Your Professional Network! Log in now (Not a member? click here to register FREE)

Mikhail Rogov
Vice President, Application Development

Scivantage

Daniel Persuitte
Customer Service Director

MassMutual

500

Tamika Byrd
Call Center Director

MassMutual

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Mark Littlejohn
Operations Data Management Consultant

MassMutual

210

Raul Polanco
Contact Center Supervisor

IGT USA

Industry News

Click To Post Your News! | More News

Call 14455 for Ambulance Emergency Helpline

Realising the critical role played by ambulances, JSS Hospital, Mysuru, has introduced advanced high-tech ambulance services.
April 24, 2018 9:08 PM

Outsourcing NDIS Contact Centres to Serco 'An Accident Waiting to Happen'

Disability rights campaigners say company’s poor history abroad and lack of experience in disability should have precluded it from role
April 24, 2018 6:18 PM

Consilium Introduces UniRSM™ to Replace End-of-Sale Cisco RSM

UniRSM™ is now available on Cisco SolutionsPlus worldwide through Cisco Commerce
April 24, 2018 3:28 PM

Tethr's AI-based Platform for Phone Conversations Achieves PCI Level 1 Certification

Company's communications intelligence platform for enterprise contact centers and financial services organizations is HIPAA-compliant, HiTrust-certified and now PCI-V3.2L1-certified
April 24, 2018 12:14 AM

104

Latest Tweets

Industry Social Feed!

12 Minutes Ago

Converged Technology Professionals

Another Mitel Minute Update by CT-Pros! Here's our take on the latest news regarding the 2 Billion dollar all-cash acquisition of Mitel by Searchlight Capital Partners. This is good for customers, the brand, and for partners. https://buff.ly/2HMDFUx

13 Minutes Ago

Premiere Global Services

Is perfect customer service really possible? With unified communications, excellence is closer than ever before: https://ubm.io/2viYRN7 via @nojitter

14 Minutes Ago

Flowroute

Set up anonymous #SMS with our latest #dotnet guide #dev http://j.mp/2qUxRyO

16 Minutes Ago

Blackbaud

The Builder The Strategic Decision-Maker The Cultural Trendsetter A deep dive into the roles of the #nonprofit CFO http://bit.ly/bb_CFOroles

21 Minutes Ago

Verisk

#DidYouKnow that the names given to #hurricanes are not picked at random? @AIRWorldwide sheds light on how these names are chosen and which hurricanes we can expect this year. https://vrsk.co/2HocwrQ

Featured Editorial

Submit An Article!

The Top Three Ways to Drive Growth and ROI in the Services Industry

April 24, 2018 5:00 AM

154

Minimum Technology for Inbound Call Center Vendors

April 20, 2018 5:00 AM

340

Members' Updates....

Anthony De Cicco has connected with Jacquelyn Griffin
20 Minutes Ago

Welcome 5 New Members!: (Eniz Akdag, Fatih Guver, Emre Erkan, Altug Merhap, Aydin Bektaş) ... Click on their name to see their profile and say hello!
April 24, 2018 8:56 PM

Tnoya Lowe has connected with Richard DeMonte
April 24, 2018 6:22 PM

Limon Ahmed has connected with Richard DeMonte
April 24, 2018 6:22 PM

Ankit Agarwal has connected with Richard DeMonte
April 24, 2018 6:22 PM

Gee Legaspi has connected with Gary Lam
April 24, 2018 5:47 PM

Mark Greer (United States) just joined our association! Welcome!
April 24, 2018 4:47 PM

Sally Haridi has connected with Billy Chen
April 24, 2018 4:14 PM

Isabel Dalton has contributed editorial to the website.
April 24, 2018 4:04 PM

Job Board

Search Jobs | Post Job (FREE)

Bilingual Client QA Call Center Representitive

Convergent
April 23, 2018 5:00 AM

Customer Service Advisors - Model Farm Road, Cork

Abtran
April 23, 2018 5:00 AM

Human Resources Generalist

Convergent
April 23, 2018 5:00 AM

Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Customer Service (Permanent contract)

Abtran
April 19, 2018 5:00 AM

Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs

April 23, 2018 4:47 PM

Calabrio - Contact Center Leaders: 16 Telling Questions that Reveal How Well You Really Know Your Customers

As you well know, contact center data captured during your agents’ interactions with customers can give you critical insights that help you outpace your competitors and evolve your business. And today’s rich combination of speech analytic... Read More...

April 23, 2018 5:00 AM

FCR - The Dead Giveaway for a Canned Customer Service Response

The Benefits and Drawbacks of Macros
It’s possible that I’ve beaten the topic of macros (canned responses) to death in past articles but I have some new thoughts today. You’d be hard pressed to find a support team that doesn&... Read More...

April 23, 2018 5:00 AM

A Better Answer - March 2018 Call Handling Hero®

Call Handling Hero® — Michelle
Michelle faced a logistical problem in the waning hours of the night. The ABA offices started receiving calls from patients from an office we didn’t service. This lead to patients being unable to find s... Read More...