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Laura Cameron-Crichlow
ONQ Brand & Marketing Consultant
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Industry News

8x8, Inc. (NASDAQ: EGHT) announced the appointment of Samuel Wilson as the company’s Chief Executive Officer and a member of the Company’s Board of Directors, effective May 26, 2023. Read More...
June 2, 2023 9:43 PM
CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced the appointment of Cathrine Jooste as the new President of CGS’ Global Outsourcing and Customer Experience division. Read More...
June 2, 2023 7:26 PM
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June 2, 2023 5:09 PM
Around 200 call center positions will be generated after the Municipality of Dalaguete in southern Cebu launched a new three-story business process outsourcing (BPO) center on Tuesday, May 30, 2023. Read More...
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Qualtrics announced the general availability of three new contact center innovations: Qualtrics Real-Time Agent Assist (RTAA), Automated Call Summaries (ACS), and Frontline Team Assist. These new solutions will empower organizations to create future-proofed operating models for customer care.

May 28, 2023 8:51 AM
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How can IoT technology help call and contact centers future proof the customer experience? Here, Renaud Charvet, CEO of call center software provider Ringover, explains. Read More...
June 2, 2023
VoIP systems are integral to business communications, but only some use them as marketing tools. Learn how VoIP systems in improving marketing strategies. Read More...
May 31, 2023
The average South African consumer spends around 15 hours each month speaking to a call centre for personal admin, which adds up to 31 days over their lifetime. Read More...
May 29, 2023
Describe service goals module process, decisions, and setup
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May 26, 2023
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AI has the potential to make your life easier, whether you’re a movie lover or smart home aficionado, own a factory, or work in health care. For example, Netflix, Hulu, Spotify, and other services run AI algorithms based on your viewing and lis... Read More...
May 22, 2023 2:08 PM
Conversational AI has emerged as a game changer for boosting human agent productivity. In particular, writing replies to recurring customer queries can be a time-consuming and inefficient task for human agents. A manual approach often leads to inaccu... Read More...
May 22, 2023 7:43 AM
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Photo courtesy of metamorworks Companies have employed various practices to increase flexibility and scalability in processing data. One practice that’s stood out is cloud computing.  As per Google, roughly two in five global tech and busi... Read More...
May 22, 2023
As technology continues to evolve and transform various aspects of our lives, the world of volunteerism is no exception. Embracing technology isn't just about keeping up with the times; it's about leveraging available resources to maximize impact, st... Read More...
May 21, 2023 6:03 PM
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Tip of the Day

Are your agents/reps able to confirm details in writing when callers request this? Some major centers do not allow access to e-mail and this can cause a problem for agents/reps when asked to confirm the outcome of a call.

More and more callers wa... Read More...

June 2, 2023
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Members' Updates....

Raj Wadhwani -

Are you planning to attend events in 2023? Check the events to attend link at the top of this page. Here are some recent comments from our delegates

December 29, 2022 12:19 PM
Sean Hammerle has received more votes for Industry Champion Awards Program
May 31, 2023 9:14 PM
Adrian (Mexico) just joined our association! Welcome!
May 31, 2023 7:57 PM
Laura Cameron-Crichlow has connected with Juan Volschenk
May 31, 2023 9:40 AM
May 31, 2023 9:33 AM
Eyal Ullert has connected with Ahmed Samak
May 31, 2023 8:46 AM
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