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Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
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Mark Littlejohn
Operations Data Management Consultant
MassMutual
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Coty Guyette
Policyholder Service Consultant
MassMutual
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Christina Prince
Supervisor II
Realpage
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Andrew Pierce
Operations Analyst
IGT USA
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Daniel Persuitte
Program Manager, Scrum Master
MassMutual
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Industry News

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Teleopti Partners with ViPcom to Deliver Customer Experience
Teleopti is proud to announce its partnership with ViPcom, a provider in the Dutch market for customer contact solutions and optimization.
59 Minutes Ago
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Click Travel Voyages to the Cloud to Transform Customer Service Experience
NewVoiceMedia has helped Click Travel transform its customer service experience while improving employee engagement.
June 19, 2018 4:28 AM
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Announcing the Sytel AI Dialer
The Sytel AI Dialer takes its machine learning capabilities and hence the dialer performance to a new level.
June 19, 2018 3:43 AM
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NICE inContact CXone Ranks First in Ventana Research Assessment
Following a comprehensive examination of industry solutions, NICE inContact CXone achieves top ratings in six out of seven categories.
June 19, 2018 2:58 AM
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Latest Tweets

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38 Minutes Ago
CallNovo Contact Center
Choosing a company that can serve clients from different time zones, #24/7 is a huge advantage - #Callnovo https://callnovo.com/blog/choosing-right-call-center-services-company-business/
June 19, 2018 5:01 AM
Blue Fox Group
We've invested into state of the art training facilities. Check out our new place. Tour it here: https://buff.ly/2HZxX1F #bluefoxgroup
June 19, 2018 4:57 AM
Zoho Corporation
Join #ZohoPageSense and #ZohoCampaigns at our upcoming community meet-ups in Mumbai and Delhi. Register now: https://zoho.to/2t62fGL
June 19, 2018 4:54 AM
Future People
People who excel at #managing interpersonal dynamics are more likely to get promoted. Unfortunately, the reverse is also true. @FastCompany explores the downside of #EI : http://ow.ly/GDwo30kxniJ

Job Board

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Senior Customer Experience Analyst
Douglas Jackson
June 18, 2018 5:00 AM
Customer Service Manager
Douglas Jackson
June 18, 2018 5:00 AM
Call Centre Agent
Great Communications
June 17, 2018 5:00 AM
Call Centre Agent
Great Communications
June 17, 2018 5:00 AM
Resource Planning Analyst – Scheduling, Real-Time
Douglas Jackson
June 15, 2018 5:00 AM
Dialer Strategy Manager
Convergent
June 14, 2018 5:00 AM

Industry Blogs

More Blogs
June 15, 2018 5:00 AM
MedConnectUSA - Medical Answering Services Don’t Go on Vacation, So That You Can!

As we move into summer, we think about vacations. Or at least we should. Vacations are a time to take a break from work, enjoy time with family and friends, and come back refreshed, ready to reengage with our work and our patients. 


Take ... Read More...
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June 14, 2018 5:00 AM
Creative Virtual - [Meet the Team] Rachael Needham: Building Positive Relationships and Grounding Chatbot Technology in Human-ness

By Mandy Reed, Marketing Manager (Global)
Creative Virtual is one of only four companies in London to be recognised by The Queen’s Awards for Enterprise in the category of Innovation in 2017. The company was selected for this honour not only... Read More...
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June 14, 2018 5:00 AM
mattersight - Mattersight To Attend 19th Annual Customer Contact Week
It’s just a couple of shorts week until the 19th annual Customer Contact Week (CCW) event, and we couldn’t be more excited. CCW’s inspirational keynotes, in-depth educational opportunities, and community-oriented approach form a mem... Read More...
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Tip of the Day

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Check Your Number
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Upcoming Events

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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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