[HIDE]

Build Your Professional Network! Log in now (Not a member? click here to register FREE)

Dana Lee
Independent Contractor
DKAT Communications Service
1 Connections
Mark Littlejohn
Operations Data Management Consultant
MassMutual
270 Connections
Michael Penn
Director, Sales Initiatives
Broadband Dynamics
24 Connections
Caleb Deleault
Quality Assurance Specialist.
MassMutual
50 Connections
Jeff Desrochers
Help Desk Specialist
MassMutual
45 Connections

Industry News

Click To Post Your News! | More News
Noda Contact Center Helps Mosoblenergo Boost Service Quality in the Moscow Region
Mosoblenergo has finalized the project of deploying Noda Contact Center platform. The implemented solution allowed the company to optimize inbound and outbound calls, and provided it with convenient tools for collecting statistics and generating repo...
September 21, 2018 3:09 AM
 115 
Share
Unions at Eir’s Call Centre Threaten Strikes Over Exit Terms for 650 Dublin Staff
Staff given choice of accepting redundancy or moving jobs to Cork, Limerick or Sligo

September 21, 2018 1:18 AM
 116 
Share
Aberdeenshire Council Call Centres Leaving Residents on Hold for Up to One Hour
Frustrated residents are being left on hold for up to an hour to report urgent public health hazards, road defects and housing repairs.
September 20, 2018 11:28 PM
 122 
Share
Bertelsmann and Saham Plan to Create Customer Relationship Management Group
Bertelsmann and Saham plan to combine their respective worldwide CRM businesses

September 20, 2018 9:37 PM
 134 
Share

Latest Tweets

Industry Social Feed!
12 Minutes Ago
BrainSell Technologies
Currently evaluating #CRM solutions? Learn which questions to ask and get tips to start on a successful path toward modern, game-changing CRM: https://bit.ly/2L2UE3M
14 Minutes Ago
LanguageLine Solutions
Readmissions can be reduced significantly when staff is trained on how to best utilize language-access tools. https://hubs.ly/H0dT4Q60
20 Minutes Ago
CallTower
Mobile Unified Communications and Collaboration Market Growth Opportunities, Industry Analysis, Share, Geographic Segmentation and Competitive Landscape to 2022 - Our Market Research https://hubs.ly/H0dNWMZ0
25 Minutes Ago
CommuniGate Systems
Having an address space inside Europe is not only smart but can assure compliance. Especially when data storage and retention are under the right jurisdictions. Learn how our managed services can help your #PrivateCloud achieve reliable deployment. #UCaaS #SMTP #WebRTC

Job Board

Search Jobs | Post Job (FREE)
Contact Centre Manager (Sales and Service)
Douglas Jackson
September 20, 2018 5:00 AM
Contact Centre Manager/Customer Experience Manager
Douglas Jackson
September 20, 2018 5:00 AM
Digital Communications Executive
Douglas Jackson
September 19, 2018 5:00 AM
Outbound Sales Reps Needed for Access Worldwide & Spectrum
Access Worldwide
September 18, 2018 5:00 AM
Genesys Routing Developer
AV Staffing Solutions
September 18, 2018 5:00 AM

Industry Blogs

More Blogs
September 20, 2018 5:00 AM
UJET - Mapping your customer journey is just the first step

The customer journey is a great way to conceptualize the time it takes for customers to become aware of your product all the way through to shouting their praise from the rooftops. Each step the customer takes moves them closer, or further away, ... Read More...
 21 
Share
September 20, 2018 5:00 AM
Douglas Jackson Limited - CXFO – What We Can Do Tomorrow
This week we joined The CXFO for their inaugural London Launch meeting, ‘What We Can Do Tomorrow’, held at The Pirate Castle; a community boating charity and multi-use venue for water-based activities on the canal, as well as offerin... Read More...
 53 
Share
September 20, 2018 5:00 AM
The Connection - Top Benefits and Best Practices of a Customer Relation Chatbot
If there is one thing we know about customers today, it is that they have high expectations. They want help (or information) fast, and they want access to be convenient. A customer relation chatbot can help deliver that. Many call centers and busines... Read More...
 17 
Share

Tip of the Day

Read More
Speech Opportunities - What To Look For?
September 21, 2018 5:00 AM
 292 
Share

Upcoming Events

Submit Event
GLOBAL EVENT - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the World! Read More...
 4
 3305 
Share