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Industry News

In view of the spread of bird flu across Maharashtra, the State Animal Husbandry Department has started a toll-free helpline number for farmers to report any unusual mortality of birds. Read More...
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Beaumont Health is opening a new vaccine clinic at Beaumont Dearborn, 18101 Michigan Avenue, as well as at Beaumont’s Troy hospital. Read More...
January 19, 2021 5:59 PM
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In response to Missouri’s implementation of the COVID-19 vaccination priority Phase 1B, many have inquired to Nevada Regional Medical Center (NRMC) as to when and how they might schedule an appointment to be vaccinated. Read More...
January 19, 2021 2:59 PM
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WORKING FROM HOME?!



At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

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Featured Editorial

In-depth study of Australian and New Zealand organisations highlights a need for business continuity planning and regular reviews for customer contact centres as the region faces back-to-back disasters Read More...
January 18, 2021 5:00 AM
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Customers calling in to call centre service had to wait less in 2020. Read More...
January 6, 2021 5:00 AM
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Theft of service is the most common type of fraud that impacts Voice over Internet Protocol (VoIP) phone systems. Let’s take a closer look at how it affects VoIP networks and how your organization can prevent or minimize the risk of this type... Read More...

January 6, 2021 5:00 AM
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It's the new year, and it's time to ramp up your collection of customer insight from your recorded conversations in order to garner competitive intelligence, identify at-risk customers, uncover workflow issues, discover underperforming agents and det... Read More...
January 5, 2021 5:00 AM
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Our Offices will close on Thursday 24th December at 12 noon and re-open on Monday 4th January 2021 at 9am.
During this time members of the team will be dialling in to collect messages and be able to access emails. 
If you are attending an inte... Read More...

December 23, 2020 5:00 AM
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Using the correct contact center technology is essential, however sometimes technology can be introduced because of its perceived benefits to an organisation without thorough investigation. When considering new technology ask yourself the following q... Read More...
January 19, 2021 5:00 AM
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