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Raul Polanco
Contact Center Supervisor
IGT USA
28 Connections
Tim Izatt
Director of Customer Operations
Vivint
386 Connections
Rosanna De la Cruz
Director of Customer Relations
Locus Telecommunications Inc.
93 Connections
Walter Ngotho
Social Media Manager
Sportpesa
86 Connections
Winnie Boro
Customer Service Shift Manager
Sportpesa
87 Connections
Jean Spence
Business Development Executive
Eckoh
51 Connections

Industry News

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Call 4 Health Expands Operations; Adds 150 Jobs in Linthicum Heights, MD
Call 4 Health has announced immediate plans for a significant expansion of its Maryland operations facility, located in Linthicum Heights. The company, headquartered in Delray Beach, Florida, also recently opened a third call center in Spring Hill, T...
May 19, 2018 4:51 AM
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Evgeny Matusov Joins AppTek’s Growing Science Team
AppTek expands its team and moves to new office.
May 19, 2018 3:57 AM
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Mark Hagerty Rejoins TransPerfect as Chief Technology Officer
Industry Veteran Returns to Lead the Company’s Technology Product Suite and Global IT Infrastructure
May 19, 2018 3:04 AM
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Position Imaging Takes on Additional Warehouse and Call Center Space
Position Imaging, Inc. announced that it has moved to a new location in Stratham, NH, doubling in size and adding warehouse and call center space.
May 19, 2018 2:11 AM
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Latest Tweets

Industry Social Feed!
May 20, 2018 12:00 PM
TechSee
More than 40% of consumers worry that connected devices expose too much about their daily lives. - Privacy and Security - 2 primary obstacles to overcome on the road to #Smarthome mainstream adoption. #IoT #custserv #connectedhome http://ow.ly/7RNr30k0rX3
May 20, 2018 11:44 AM
Mitel
What is Digital Transformation? We Asked 12 Industry Experts. http://ow.ly/BoN430k4wvK #DigitalTransformation #DX
May 20, 2018 11:17 AM
KlinikaCallCenter.pl
Do You want to improve Your Customer-oriented KPIs? Or maybe just share experience or discuss Your challenges? Book Your free Q&A session https://buff.ly/2pESVIc #custserv #custexp #cx #customer #management #technologies #operations

Job Board

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Head of Operations (Customer Contact)
Douglas Jackson
May 18, 2018 5:00 AM
Contact Centre Manager
Douglas Jackson
May 18, 2018 5:00 AM
Sales Executive
Intelligent Contacts, Inc
May 17, 2018 5:00 AM
Payment Processor
Convergent
May 17, 2018 5:00 AM
Team Manager – 6-9 Month FTC
Douglas Jackson
May 17, 2018 5:00 AM
Trainer
Douglas Jackson
May 17, 2018 5:00 AM

Industry Blogs

More Blogs
May 17, 2018 5:00 AM
VoIP Supply - Refurbished Polycom VVX410 Review: Like-New VoIP Phones at a Lower Cost

Our Refresh program is one of a kind.  It is the opportunity to purchase “like-new” VoIP equipment at a lower cost. This is especially nice for resellers and business owners buying in larger quantities.
 

While we co... Read More...
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May 17, 2018 5:00 AM
Plum Voice - Fairly Allocate Call Transfers to Multiple Contact Centers

Juggling Multiple Call Centers
When customers call your company, you can provide a wide range of information and services with the right IVR applications. Sometimes, however, customers have complex issues that automation can’t address. When ... Read More...
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May 17, 2018 5:00 AM
FLS Connect - Dialing Cell Phones – PA-18 Case Study
In an even split A/B test for the 2017 PA elections where half the turnout universe received a cell phone call and the other half did not, turnout increased in all age groups, frequencies and calculated party.



Source: https://www.flsconnect.co... Read More...
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May 20, 2018 5:00 AM
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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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