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New AI-powered solution, Qualtrics Quality Management, gives contact center leaders critical insights on customer needs, agent effectiveness, and overall performance.
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BenchmarkPortal’s one-of-a-kind agent experience survey, sponsored by eGain, reveals that contact center agents continue to get hamstrung in the post-pandemic era by lack of knowledge-based guidance Read More...
June 24, 2022
CX executives embrace gig work to manage contact center operational inefficiencies. Domain experience, scalability viewed as chief benefits. Read More...
June 22, 2022
Türk Telekom's customer experience subsidiary AssisTT’s domestic solutions for turnkey customer experience projects brought the company three gold medals in the “Top Ranking Performers Awards”, held in June 2022 by the Contact Center World Read More...
June 20, 2022
Call centre workers threatening to leave the sector in search of better wages
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June 20, 2022
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The commercial world is changing at a breakneck pace. To maintain a competitive edge in times of fast change and transition, businesses must remain laser-focused on their core strengths while also being able to innovate and flex with market needs.Cap... Read More...
June 17, 2022
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  Employee engagement is one of the tell-tale signs of employee satisfaction. Typically, it isn’t easy to do, as each team member comes from different background. To add to that, most of us work in a remote work setup today wherein we get ... Read More...
June 16, 2022
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A chain is only as strong as the weakest link. If one part of something is weak, it jeopardizes the integrity, quality, or effectiveness of the whole. The idiom is applicable to almost all cases composed of more than one part. Let’s take a car... Read More...
May 16, 2022
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More organizations in the United States, the United Kingdom, Australia, and other developed markets are opting to use business process outsourcing services in the last few years. The advantages clearly outweigh the disadvantages of managing in-house ... Read More...
May 2, 2022
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We all measure stats for calls – the number in, number abandoned, etc. Do you also measure stats for other communication channels such as e-mails, faxes etc? Last week we faxed a call center 3 times and did not receive a single call back even though ... Read More...
June 26, 2022
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The 17th Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
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Members' Updates....

Jennifer Darren -

This is a great event to attend!

April 6, 2022 4:08 AM
These members have industry anniversaries today (Member, Yogesh Naik, Rishendran Kulasegaran)
June 25, 2022 2:33 PM
George Malvar is celebrating a work anniversary!
June 25, 2022 2:27 AM
Daniel Gonos is celebrating a work anniversary!
June 24, 2022 8:30 PM
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June 24, 2022 3:25 PM
Carve Communications was rated up by Nicole Brief
June 24, 2022
Mostafa Ghasemi (Iran) just joined our association! Welcome!
June 24, 2022
These members have industry anniversaries today (Jeff Velodota, Jahir Ahmed, Chris Wu)
June 23, 2022 8:20 PM
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