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Industry News

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Glassbox Digital Adds Singapore Airlines to Its Global Customer Base
Glassbox announced that its Digital Customer Management solution, has been chosen by Singapore Airlines (SIA) to improve its web customer experiences.
January 18, 2019 4:26 AM
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Bright Pattern Announces AI-Driven Conversational IVR and BrightStart Apps
IVR reduces effort and cost; BrightStart Apps let businesses quickly and nimbly turn on customer experience capabilities at low cost
January 18, 2019 3:30 AM
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Telecom’s Switching Trunk for Voice-based Services Partially Fails in Windhoek
Telecom Namibia’s switching trunk for voice-based services partially failed this week, leading to a number of complaints from customers across the country who were unable to use their fixed-line services to make a call to Windhoek.
January 18, 2019 2:34 AM
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Cape Mayor Dan Plato Tries His Hand at Being a Call Centre Operator
Mayor of Cape Town Dan Plato on Wednesday morning visited the City of Cape Town’s Call Centre and spoke to residents about some of the concerns they had.
January 18, 2019 1:38 AM
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Elision TechnoLab LLP
we can integrate any solution/app in call center solution. Let us explain more. Visit Booth 2, Hall 5 for more details. #CRM #CallCenter #CallCenterSolution #callCenterSoftwar #CRMsystem #VibrantGujarat #VG2019 #ShapingANewIndia
31 Minutes Ago
Silah
Customer Experience Isn’t a Function or a Department—It Becomes the Center of Everything we do. We are very proud of our employees who successfully complete attending Certified Customer Experience Professional (CCXP) training . #Silah #Gulf #CX #Bahrain #CustomErexperience
50 Minutes Ago
Elision TechnoLab LLP
We have some interesting affiliation partners. Visit Booth 2, hall 5 at Vibrant Gujarat to know more. #VibrantGujarat #VG2019 #ShapingANewIndia

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Douglas Jackson
January 17, 2019 5:00 AM
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Industry Blogs

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January 17, 2019 5:00 AM
The Connection - How to Handle Gaps in Call Center Staffing
All businesses require a certain number of customer service reps to staff their call center and that number can fluctuate throughout the year. If you experience turnover at an inopportune time, e.g. there is a termination or someone quits without not... Read More...
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January 17, 2019 5:00 AM
UJET - 12 customer service job responsibilities: How to choose the right team to support your customer

Your agents are on the frontline with customers every single day. Finding the right agents to staff your team could mean the difference between an exceptional experience or an unhappy customer.

Source: https://blog.ujet.co/12-customer-ser... Read More...
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January 16, 2019 5:00 AM
Executive Boutique - AI Technology and the Future of the BPO Industry in the Philippines

The future of Business Process Outsourcing (BPO) industry in the Philippines remains promising. Not only does it continue to provide jobs for millions of Filipinos, but it also helps sustain the country’s economy.
The BPO industry employs ap... Read More...
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Forecast Properly
January 20, 2019 5:00 AM
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Breakfast Networking Event - AIA Offices Kuala Lumpur
Meet with the President of ContactCenterWorld.com and fellow members in the area. ContactCenterWorld.com will present 10-20 best practice ideas from 2018 Best in the World award winners and also information about upcoming NEXT Generation Best Practic... Read More...
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