Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Zakaria AbuKafyeh
Contact Center Director
118
MEMBER
Sefanaia Silimaibau
Supervisor Quality Assurance & Trainer
260
EXECUTIVE MEMBER
Rajrupa Raghavan
Project/Product Owner-Manager
215
EXECUTIVE MEMBER
Tracy Hays
Director, Customer Service
55
Submit An Article!

Featured Editorial

WorkForce Software, released the 2023 IDC Tech Spotlight report titled, “New Perspectives on Intelligent Workforce Management for the Manufacturing Industry. Read More...
September 22, 2023
 224 
Respondents Who Use a CRM Were 2x More Satisfied With Their Customer Operations Compared to Non-CRM Users Read More...
September 6, 2023
 798 
Technology is transforming many industries. So also in the education sector, technology is needed. In this article, we will talk about how we can develop an educational app and how its benefits for students and teachers. Read More...
September 1, 2023
 1242 
Resource shortage is a grave issue for tech companies with permanent & temporary workarounds. Let's understand the difference between staff augmentation and outsourcing. Read More...
August 31, 2023
 1247 
Showing 1 - 4 of 1546 items
More Articles
Submit Tips

Tip Of The Day!

We heard about a situation that is not uncommon in the business world – a training company had been involved in improving the performance of the customer services department in a world-class drinks manufacturer. The training was aimed at improving th... Read More...
September 23, 2023
 1
 1413 
Showing 1 - 1 of 1095 items
More Tips

About us - in 60 seconds!

Click To Post Your News!

What's Happening Today!

Kaleyra, Inc. (NYSE: KLR) (NYSE American: KLR WS) ("Kaleyra" or the "Company") announced an exclusive partnership with stc Bahrain, a world-class digital enabler. Read More...
September 22, 2023 10:35 PM
 127 
Teleperformance enhances interaction analytics platform TP Interact, leveraging generative AI to deliver near real-time data-driven decision making for customer care Read More...
September 22, 2023 8:35 PM
 134 
The contact numbers are 015 575 2524 or 015 575 2906 Read More...
September 22, 2023 6:35 PM
 134 
Giving details, Panchkula municipal commissioner Sachin Gupta said the civic body was committed to keeping the city clean Read More...
September 22, 2023 4:35 PM
 137 
Glia, a customer interaction provider unifying Digital Customer Service (DCS), phone and automated self-service on a single platform, has been named to the 2023 InsurTech 100, Fintech Global’s annual list of the world’s most innovative insurance tech... Read More...
September 22, 2023 2:35 PM
 165 
The racket was busted by the state police in 2017, for allegedly duping thousands of unsuspecting international clients including citizens from the United States and the UK.
Read More...

September 22, 2023 12:35 PM
 147 
Showing 1 - 6 of 6727 items
Read More Items

Join Our Team

Post Your Blog

Company & Personal Blog Posts!

  The digital landscape is ever-evolving, and with it, the best practices for search engine optimization (SEO) are constantly being refined. As we step into 2023, businesses and marketers must adapt to the latest techniques to ensure their webs... Read More...
September 22, 2023 2:39 PM
 42 
In the fast-paced modern world, finding ways to infuse our daily routines with a burst of healthful energy has become a priority for many. Amidst this quest for vitality, the humble smoothie bowl has risen to prominence as a canvas for creativity an... Read More...
September 22, 2023 2:05 PM
 38 
Launching Your Call Center: A Step-by-Step Guide In today's business landscape, customer service is more critical than ever. As companies seek to enhance their customer experiences, many are opting to establish their own call centers. A call center s... Read More...
September 21, 2023 4:53 PM
 54 
In today's rapidly evolving business landscape, staying ahead of the competition and achieving sustainable growth requires a strategic approach. One tool that has proven instrumental in this endeavor is Salesforce, a comprehensive customer relationsh... Read More...
September 21, 2023 3:05 AM
 69 
In today's fast-paced digital era, technology is revolutionizing every facet of our lives, and healthcare is no exception. Healthcare app development has emerged as a pivotal tool in enhancing patient care, streamlining processes, and improving overa... Read More...
September 20, 2023 2:34 AM
 61 
In the world of pharmaceutical manufacturing, precision, consistency, and sterility are paramount. Any deviation from these standards can result in subpar products, compromised safety, and regulatory headaches. That's where disposable static mixers c... Read More...
September 19, 2023 10:57 PM
 69 
When managing a contact center or handling the customer service department, you are not unknown to the sheer volume of calls coming in and going out in a single instance. As soon as an agent completes a call, the next call in waiting is automaticall... Read More...
September 19, 2023 4:38 AM
 61 
In the ever-evolving landscape of healthcare, effective communication and seamless collaboration among healthcare professionals are paramount. Timely access to patient information and the ability to coordinate care across different departments and fa... Read More...
September 19, 2023 2:26 AM
 66 
Showing 1 - 8 of 5431 items
More Blogs
Search Jobs

Job Board

Dialpad Read More...
September 20, 2023
 55 
Dialpad Read More...
September 20, 2023
 59 
Dialpad Read More...
September 20, 2023
 55 
Dialpad Read More...
September 20, 2023
 67 
Dialpad Read More...
September 19, 2023
 67 
Velocity Read More...
September 19, 2023
 52 
Dialpad Read More...
September 19, 2023
 57 
Dialpad Read More...
September 18, 2023
 74 
Showing 1 - 10 of 2800 items

Members' Updates....

Yunus Mucaz -

Proud moment in my career - Winning the ContactCenterWorld.com Industry Champion Award!


August 10, 2023 9:31 AM
Raj Wadhwani -

Awards Open in 30 days!


August 10, 2023 9:11 AM
Saul Berman is celebrating a work anniversary!
September 23, 2023 9:33 PM
Harold Bautista has connected with Tracy Nomzamo Mdletshe
September 23, 2023 7:57 PM
Jonathan Nuttall has connected with Tracy Nomzamo Mdletshe
September 23, 2023 7:57 PM
Richard Blank has connected with Tracy Nomzamo Mdletshe
September 23, 2023 7:57 PM
Godfred Ani Amponsah Appiagyei has connected with Tracy Nomzamo Mdletshe
September 23, 2023 7:57 PM
Mahmoud Shawki has connected with Tracy Nomzamo Mdletshe
September 23, 2023 7:57 PM
Gail Moagi has connected with Tracy Nomzamo Mdletshe
September 23, 2023 7:57 PM
Rajrupa Raghavan has connected with Tracy Nomzamo Mdletshe
September 23, 2023 7:57 PM
Sharon Price has connected with Susana Petrizzi
September 23, 2023 5:06 PM
Umesh James has connected with Susana Petrizzi
September 23, 2023 5:04 PM

Load More

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =