[HIDE]

Build Your Professional Network! Log in now (Not a member? click here to register FREE)

Mark Littlejohn
Operations Data Management Consultant

MassMutual

210

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Lea Daigneault
Workforce Management Analyst

MassMutual

Mikhail Rogov
Vice President, Application Development

Scivantage

Anthony De Cicco
President

Versato

Tamika Byrd
Call Center Director

MassMutual

Industry News

Click To Post Your News! | More News

Tech Support Scams Surge 24 Percent

Fifteen percent of those affected lost money, with losses ranging from $200 to $400 or more, Microsoft finds
April 25, 2018 2:48 AM

Air Namibia Appoints APG Network for West Africa Sales

Air Namibia has appointed APG Network as its General Sales and Service Agents (GSSA) in Ghana and Nigeria.
April 24, 2018 11:58 PM

Call 14455 for Ambulance Emergency Helpline

Realising the critical role played by ambulances, JSS Hospital, Mysuru, has introduced advanced high-tech ambulance services.
April 24, 2018 9:08 PM

Outsourcing NDIS Contact Centres to Serco 'An Accident Waiting to Happen'

Disability rights campaigners say company’s poor history abroad and lack of experience in disability should have precluded it from role
April 24, 2018 6:18 PM

Latest Tweets

Industry Social Feed!

6 Minutes Ago

Zoho Corporation

Hire fast and hire better, as our host Priya will take you on a detailed tour of #zohorecruit and its functionalities. Manage resumes better, source talent faster, and also monitor your end-to-end hiring process. #recruitment Register now - https://zoho.to/LearnRecruit

11 Minutes Ago

RingDNA

How does the addition of a new sales application impact your reps' daily sales activities? http://ow.ly/ZKUk50hb1SS #RingDNA #Sales #InsideSales

12 Minutes Ago

NCR Corporation

The frictionless experience could reduce visits to a #branch & help customers interact with #banks in the more consistent way: https://co.ncr.com/2I0FR8Q via @bankingdotcom

15 Minutes Ago

Premiere Global Services

As a leader, your top goal should be inspiring those you work with. Check out these tips: http://bit.ly/2JRtJr6 via @Entrepreneur

16 Minutes Ago

RankMiner

RT @GordonTredgold : Joel Brown.- #quote #image http://Addicted2Success.com http://goo.gl/uZEMeL

Featured Editorial

Submit An Article!

“Working Together to Drive Success” – What a Military Mindset Can Teach Customer-Facing Businesses

April 25, 2018 5:00 AM

136

The Top Three Ways to Drive Growth and ROI in the Services Industry

April 24, 2018 5:00 AM

215

Members' Updates....

These members have industry anniversaries today (Mark Green, Tina Till)
30 Minutes Ago

Pawan Kumar has connected with Sarah Brady
April 25, 2018 6:27 PM

Brian Rails just joined our association! Welcome!
April 25, 2018 5:20 PM

David Bishop has connected with Daniel Persuitte
April 25, 2018 3:55 PM

David Birittieri has connected with Daniel Persuitte
April 25, 2018 3:55 PM

Natallie Kwassi has connected with Rolands Smilga
April 25, 2018 3:40 PM

Adam Smith has posted a new blog: Amazing tips for novice traders
April 25, 2018 2:25 PM

Naz Salie has connected with Kevin Roman
April 25, 2018 1:24 PM

Teresa Anderson has connected with Nur R. Saleh
April 25, 2018 1:14 PM

Job Board

Search Jobs | Post Job (FREE)

Senior Customer Service Operations Manager

Douglas Jackson
April 25, 2018 5:00 AM

Web Developer

Inktel
April 24, 2018 5:00 AM

Bilingual Client QA Call Center Representitive

Convergent
April 23, 2018 5:00 AM

Customer Service Advisors - Model Farm Road, Cork

Abtran
April 23, 2018 5:00 AM

Human Resources Generalist

Convergent
April 23, 2018 5:00 AM

Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Industry Blogs

More Blogs

April 24, 2018 5:00 AM

VoIP Supply - Mitel to be Acquired by Investor group for $2 billion Cash

April 24th, 2018 - Mitel®, a leading unified communications solutions provider for businesses, today announced that it has entered into a definitive arrangement agreement to be acquired by an investor group led by affiliates of Searchlight Capita... Read More...

April 23, 2018 4:47 PM

Calabrio - Contact Center Leaders: 16 Telling Questions that Reveal How Well You Really Know Your Customers

As you well know, contact center data captured during your agents’ interactions with customers can give you critical insights that help you outpace your competitors and evolve your business. And today’s rich combination of speech analytic... Read More...

April 23, 2018 5:00 AM

FCR - The Dead Giveaway for a Canned Customer Service Response

The Benefits and Drawbacks of Macros
It’s possible that I’ve beaten the topic of macros (canned responses) to death in past articles but I have some new thoughts today. You’d be hard pressed to find a support team that doesn&... Read More...