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The leading tour operator in the Baltic States Novaturas Group strengthens its relations with customers and takes over the core business of its subsidiary “Sofa Travel“. Read More... August 11, 2020 3:48 AM
Over 9 million transactions have been executed in last four years by the Government Contact Center (Hotline 109), a project of the Ministry of Transport and Communications (MoTC) under Qatar Digital Government initiative. Read More... August 11, 2020 2:08 AM
Call center firms operating in Iloilo are equipped with health protocols to ensure the safety of their workers amid this coronavirus disease 2019 (Covid-19) pandemic. Read More... August 11, 2020 12:28 AM
Cooperative Response Center, Inc. (CRC) is pleased to announce that CoServ in Corinth, Texas, recently joined its contact center membership. CoServ is an electric cooperative and natural gas distribution company serving North Texas. Read More... August 10, 2020 10:48 PM
At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
Click Here to view
Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
Personalisation has become the top CX buzz-word in the call centre world. Historically, everyone in the same queue has heard the same music and messaging, however relevant or not. Premier CX's exciting new innovation, eMOHtive®, provides streaming audio to each individual caller - opening a world of... July 30, 2020 12:47 PM
As data size increases, more companies are looking to jump into the clouds to solve their storage problems. Before you do here are just a few tips to help you on your way to a storage solution. Read More... August 7, 2020 5:00 AM
Advancements in technology have given rise to the integration of modern payment gateway technologies that allow credit card and ACH (eCheck) transactions to be accepted and processed using the IVR systems. Read More... August 5, 2020 5:00 AM
Real estate agents are among the busiest professionals on the planet. From updating listings and compiling contracts to organizing open houses and beyond, there’s never a dull moment in the life of a realtor. Because they stay so busy, real... Read More... August 6, 2020 5:00 AM
Call Assist is a call centre in Geelong providing local businesses with the services they need to obtain new customers and elevate their business. We understand the needs of local businesses and their customer base and as a result are able to deliver... Read More... August 6, 2020 5:00 AM
If you are like many customer led business leaders you will be considering getting at least some of your team back to the office in the coming weeks, or months. Are you thinking about the key considerations for getting your team back to the office? ... Read More... August 4, 2020 5:00 AM
I called an internet services provider to check some information. My call was picked up at 8.58am by an agent who told me to call back in 2 minutes as their systems were not operational yet – they start at exactly 9.00am. OK I thought to myself, I wi... Read More... August 10, 2020 5:00 AM
>9 out of 10 from every generation, Baby Boomers & below, say "easy-to-use online #banking capabilities are important," according to Aite Group. 61% of Young Millennials, 59% of Senior Millennials & GenXers, 54% of Baby Boomers, 42% of Seniors say they're VERY important. #fintech
Gebruik je de Voys App voor iOS en ervaar je soms dat er maar aan één kant van de lijn audio is? Hier is gelukkig een oplossing voor. Ga in de app naar instellingen en dan naar geavanceerde instellingen. Hier zet je de gesprekskwaliteit op ‘hoog’ ipv ‘standaard’. Done!