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Industry News

ATEN Launches New 4K HDMI over IP Extender with Power Over Ethernet

The VE8952 4K HDMI over IP Transmitter and Receiver, with PoE, delivers visually lossless 4K AV signals with low latency over long distance via a standard Gigabit network Read More...
May 12, 2021 1:00 PM

BT to Move 1,000 Staff to New Dundee Office

BT has announced plans for a new building in Dundee for its 1,000 call centre employees in the city. Read More...
May 12, 2021 9:00 AM

HelpSystems Acquires Beyond Security to Continue Expansion of Cybersecurity Portfolio

Vulnerability management platform identifies cybersecurity problems, building on strong infrastructure protection suite Read More...
May 12, 2021 5:00 AM

8x8 Delivers Cloud Phone and Contact Center Solution for Multinational Organizations in China

Partnership with China Mobile International Expands Global Reach; Provides Quality of Service and Reliability for Users in China Read More...
May 12, 2021 2:20 AM

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At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

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5 Ways Effective Coaching Pays Off

5 Major Pay Offs that show why Team Leaders NEED to regularly coach their team members every week. Read More...
May 6, 2021 5:00 AM

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The Pandemic and Its Effects On Their Business - Members Comment

Lastly, any other comments or opinions you can share about the effects of this pandemic on your business or the people working in your company? Read More...
May 4, 2021 5:00 AM

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Industry Blogs

DiRAD Technologies - How to Create a User-Friendly IVR System

When done right, customers can find an IVR system immensely useful. However, when set up improperly an IVR system can be extremely frustrating for customers.
We have all experienced these situations. You call to book a simple appointment a... Read More...
May 10, 2021 9:02 PM

DiRAD Technologies - When Should A Business Not Use Texting?

As we have previously discussed, text messaging can be a valuable tool for your customer service team and your entire company. From the convenience to the low cost to the flexibility, texting has made its way to the mainstream when it comes to c... Read More...
May 10, 2021 7:57 PM

DiRAD Technologies - What Chatbots Can Do To Assist Customers After Hours

One of the best ways to make your customers happier, relieve some stress on your employees, and make your business more efficient is to utilize chatbots during your non business hours. By offering a chatbot to your customers throughout your off ... Read More...
May 10, 2021 7:48 PM

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Real-Time Information Solutions

A Contact Center Manager who is looking at investing in real-time information solutions should recognize that there are a number of learning’s that the customer’s give us. One tip is to trust empowering the agents with information. There is a tendenc... Read More...
May 12, 2021 5:00 AM

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Junior Network Engineer

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Dave D'Arcy - Further questions from team members including bad decisions, missed opportunities and the search for inspiration. Take a look and please subscribe #squintyeyedview https://www.youtube.com/watch?v=QD4jAFDNGXc
May 7, 2021 11:48 AM

Shannon Peberdy -

This week's #mondaymotivation "There Is No Elevator To Success You Have To Take The Stairs" If you have any motivational quotes or mindfulness & wellness tips of your own that you would like to share then check out the new tool that we have created. On this page, we invite you to share some examples of how you manage and deal with challenges so that your knowledge and experience can be shared with others who may use your ideas to improve the quality of their life! Submit your ideas here - https://www.contactcenterworld.com/submit-idea.aspx Who is going to spread some happiness today?