[HIDE]

Build Your Professional Network! Log in now (Not a member? click here to register FREE)

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Mikhail Rogov
Vice President, Application Development

Scivantage

Raul Polanco
Contact Center Supervisor

IGT USA

Chris Bauserman
VP, Product and Segment Marketing

NICE inContact

Sandy King
Call Center Manager

Community Health Care

Mike Rehmann
Marketing Coordinator

Calabrio

Industry News

Click To Post Your News! | More News

Tethr's AI-based Platform for Phone Conversations Achieves PCI Level 1 Certification

Company's communications intelligence platform for enterprise contact centers and financial services organizations is HIPAA-compliant, HiTrust-certified and now PCI-V3.2L1-certified
April 24, 2018 12:14 AM

Missouri Governor Greitens Announces Improvements in Tax Call Center Response Rates

Missouri Governor Eric Greitens visited with employees in the Department of Revenue (DOR) to thank them for their work in improving the call center.
April 23, 2018 6:34 PM

Ozarks Electric Selects Noble to Improve Customer Experience

Contact Center Technology Provider Teams with Electric Service Cooperative
April 21, 2018 4:18 AM

155

Company Rescues 60 Jobs After Irvine Firm Goes Bust

1Call Direct are looking to recruit even more staff and are also in talks with former Stellar employees.
April 21, 2018 3:18 AM

145

Latest Tweets

Industry Social Feed!

18 Minutes Ago

Genesys

Our teams enjoyed working for good over the weekend at the Indy #IoTCivicHack ! Their app GoGoStop is designed to help prevent traffic accidents. #IndyTech #atthack #WeAreGenesys

18 Minutes Ago

Convirza

If you don't know what you're looking for how do you know what to plan for your next step Marketers, ESPECIALLY, need a point of reference. http://www.toprankblog.com/2018/04/social-media-marketing-benchmarks-focus/ #MediaMonday #SMM #SocialMedia #marketing #benchmark

22 Minutes Ago

Star2Star Communications

"It suddenly struck me that that tiny pea, pretty and blue, was the Earth. I put up my thumb and shut one eye, and my thumb blotted out the planet Earth. I didn't feel like a giant. I felt very, very small." - Neil Armstrong #EarthDay2018

41 Minutes Ago

WNS Global Services

WNS’ #analytics -led insights enabled a #CPG player to improve sales. Know more from our #analytics experts at #RCAS18 - http://bit.ly/Global-Company-Identifies-Impactful-Drivers

43 Minutes Ago

GetApp

Make sure that your staff are doing the right thing in the right place at the right time. http://bit.ly/2qVjUjg

Featured Editorial

Submit An Article!

Minimum Technology for Inbound Call Center Vendors

April 20, 2018 5:00 AM

308

Introducing Gen Z – “Millennials on Steroids”

April 19, 2018 5:00 AM

310

Members' Updates....

Teresa Anderson has connected with Sandy King
April 23, 2018 9:46 PM

Eyal Pascal has connected with Melody Razavitoussi
April 23, 2018 9:25 PM

Melody Razavitoussi has connected with Laura Collins
April 23, 2018 9:23 PM

Melody Razavitoussi has connected with Esteban Creasey
April 23, 2018 9:23 PM

Sharon Price has connected with Melody Razavitoussi
April 23, 2018 9:23 PM

Melody Razavitoussi (pic) has connected with Tyler Zawacki
April 23, 2018 9:23 PM

Teresa Anderson has connected with Kelly Archibald
April 23, 2018 7:01 PM

Billy Chen has connected with DaMario Pendergrass
April 23, 2018 6:45 PM

Ray Collyer has connected with Mikhail Rogov
April 23, 2018 6:26 PM

Job Board

Search Jobs | Post Job (FREE)

Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Customer Service (Permanent contract)

Abtran
April 19, 2018 5:00 AM

Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Customer Service Manager

Douglas Jackson
April 19, 2018 5:00 AM

Data Analyst – 6 month contract

Douglas Jackson
April 19, 2018 5:00 AM

Senior Data Analyst

Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs

April 23, 2018 4:47 PM

Calabrio - Contact Center Leaders: 16 Telling Questions that Reveal How Well You Really Know Your Customers

As you well know, contact center data captured during your agents’ interactions with customers can give you critical insights that help you outpace your competitors and evolve your business. And today’s rich combination of speech analytic... Read More...

April 20, 2018 5:00 AM

Integrated Telemanagement Services - 4 things to do before deploying Skype

From instant messaging to video conferencing, Skype for Business offers many communication features many companies need to be productive. But before you start making calls on Skype, there are four things you should do to ensure crystal-clear qual... Read More...

April 20, 2018 5:00 AM

Select Answering Service - What is Exceptional Customer Service

What is Exceptional Customer Service and How to Provide It
What is exceptional customer service? And does your company provide it? Check out our tips for delivering superior customer service.
As a business owner, you have so many things to focus ... Read More...