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The diversity of its solutions, customer focus, and deep customization help it fill the white spaces in the market and expand in diverse industries Read More... March 2, 2021 4:57 AM
The chatbot is currently available in English and Telugu, with CDMA working to add Urdu as an additional language soon. Read More... March 2, 2021 4:05 AM
At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
Click Here to view
Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
A new business process outsourcing (BPO) survey found that being contacted without permission is among the major frustrations South African consumers experience when dealing with contact centres. Read More... March 1, 2021 5:00 AM
Magnus Geverts at Calabrio encourages organisations to re-think their cloud contact centre strategy. In the first of a new series of blogs, he shares three top tips for empowering employees using the latest cloud-based innovations in Workforce Engage... Read More... February 26, 2021 5:00 AM
Standing out among your competitors is no longer about having cool branding or witty content — it’s about the whole customer experience. The customer service your prospects and customers receive has a significant effect on your busines... Read More... February 20, 2021 5:00 AM
If you are a small to medium business that finds itself time-poor and lacking refined sales skills, outsourcing call centre sales could be the best decision you ever make. At Call Assist, we understand the importance of sales and its role in a wide r... Read More... February 18, 2021 5:00 AM
The pandemic has thrown everyone for a loop. Especially businesses. Many industries are struggling to handle the influx of calls or having trouble finding a way to increase cold calls with their current infrastructure. Hiring a business developme... Read More... February 15, 2021 5:00 AM
When you train your staff, make sure everyone completes a Stop-Start-Continue sheet at the end of the training sessions. The best way to do this is to take a standard page and split it into 3 with the heading STOP – where agents write a note to say w... Read More... March 2, 2021 5:00 AM
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At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
Click Here to view
Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
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