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Mark Littlejohn
Operations Data Management Consultant
MassMutual
218 Connections
Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
17 Connections
Christina Prince
Supervisor II
Realpage
39 Connections
Magali Schoulguine
Field Service Consultant
MassMutual
40 Connections
Rachel Paul
Sales and Service Representative
New York Life
36 Connections
Jaimee Cowart
Supervisor II
Realpage
9 Connections

Industry News

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AgilOne Launches Customer Data Platform Capabilities for Call Center and Customer Service Teams
AgilOne’s new 360 Profile for Customer Service provides real-time comprehensive customer-level insights to customer-facing teams, allowing enterprise brands to deliver better, more relevant customer experience during live interactions
June 20, 2018 5:00 AM
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ITSPA Awards Grandstream’s GXP1760W Best VoIP Device
Grandstream announced that the GXP1760W was selected as the Best VoIP Device at the 2018 ITSPA Awards.
June 20, 2018 3:31 AM
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AVOXI Continues Expansion with International Virtual Phone Number Packages and Product Updates
AVOXI’s expanded availability of international locations includes ready inventory and highly competitive minute packages.
June 20, 2018 1:23 AM
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Sitel Group Immediately Hiring Full-Time Positions in Amarillo Customer Experience Center
Global customer experience management provider adding up to 100 jobs through the end of 2018
June 19, 2018 11:16 PM
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Cognizant Technology Solutions
Watch industry examples of #digitaltransformation — it’s critical to know how customers use products. https://cogniz.at/2tcclGG #banking #media #LeadingInDigital
17 Minutes Ago
Zoho Corporation
Thanks to everyone who attended the #CampaignsandCRM session at the #ZohoCommunity meetup in Las Vegas, USA. Look out for our upcoming meetup in Salt Lake City on 21st June, 2018. Register - http://zco.to/sm/slcmeetup #buildyourbrand #drivemoresales #emailmarketing #usermeetups
32 Minutes Ago
Mitel
When trying to determine the best way to integrate #Enterprise communications systems with an #IoT solution, there are 3 key aspects to consider: http://ow.ly/aDDg30kzN89
32 Minutes Ago
International SOS
#Travel risk perceived to have increased in 2017 by 63% of #business leaders. Have you strengthened your risk mitigation policy to ensure the #safety of your people? http://bit.ly/2FtgYoe #TravelRiskMap #leadership #resilience
44 Minutes Ago
Hodusoft Pvt. Ltd.
Expand your horizon. Explore possibilities. Expand your business. Come to HoduSoft Pvt. Ltd. at #communicasia 2018. Schedule a Meeting Now: https://goo.gl/K5APzA

Job Board

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Commercial Controller
Abtran
June 19, 2018 5:00 AM
Academy Coach (Internal only)
Echo Managed Services
June 18, 2018 5:00 AM
Senior Customer Experience Analyst
Douglas Jackson
June 18, 2018 5:00 AM
Customer Service Manager
Douglas Jackson
June 18, 2018 5:00 AM
Call Centre Agent
Great Communications
June 17, 2018 5:00 AM
Call Centre Agent
Great Communications
June 17, 2018 5:00 AM

Industry Blogs

More Blogs
June 18, 2018 5:00 AM
VoIP Supply - How to Avoid VoIP System Downtime during an Internet Outage
Last week, Comcast suffered a massive outage, affecting thousands of users across the USA including Pacific Northwest, California, Florida and more.
Many businesses were affected by this outage, unable to make or receive phone calls during peak bus... Read More...
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June 18, 2018 5:00 AM
VoIP Supply - How to Set Polycom VVX Series Volume to a Persistent Level?
Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with ever... Read More...
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June 15, 2018 5:00 AM
MedConnectUSA - Medical Answering Services Don’t Go on Vacation, So That You Can!

As we move into summer, we think about vacations. Or at least we should. Vacations are a time to take a break from work, enjoy time with family and friends, and come back refreshed, ready to reengage with our work and our patients. 


Take ... Read More...
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Tip of the Day

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Think About Demotivating Your Staff
June 20, 2018 5:00 AM
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Upcoming Events

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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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