Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

THE NEXT EVENT STARTS IN: 1 DAY - REGISTER NOW -

Upcoming Events

CUSTOMER EXPERIENCE BEST PRACTICES

HOME AGENT TECH & ENVIRONMENTS

CUSTOMER LOYALTY

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

WORKFORCE MANAGEMENT

Click To Post Your News!

Industry News

White-Label UCaaS Provider Partners with RedShift Networks to Deploy Carrier-Grade Unified Communications Threat Management Read More...
6 Minutes Ago
 1 
Share
128 Technology, a provider in Session Smart™ Routing, announced that Momentum Telecom has selected 128 Technology’s Session Smart™ Router to enable a new era of software defined network services for its thousands of enterprise customers and partners. Read More...
May 25, 2020 2:12 PM
 10 
Share
Salesforce [NYSE: CRM], a global provider in CRM, announced that it has been named the #1 CRM provider by International Data Corporation (IDC) in its latest Worldwide Semiannual Software Tracker Read More...
May 25, 2020 11:21 AM
 39 
Share
Acquisition positions both companies to drive continued innovation and CX solutions to clients using Genesys solutions Read More...
May 22, 2020 10:21 PM
 148 
Share
New Alliance Leadership Appointments to Build on Ecosystem Success Read More...
May 22, 2020 8:28 PM
 141 
Share
The UAE National Programme for Happiness and Well-being is a free national line to support mental health Read More...
May 22, 2020 6:34 PM
 130 
Share
Ushur’s automation drives agility to respond to customer inquiries and flexibility for smooth transition to remote work during COVID-19 shelter-in-place Read More...
May 22, 2020 4:41 PM
 132 
Share
he number of Victorians calling the Police Assistance Line hit a record high last month due to an influx in reports relating to breaches of the Chief Health Officer (CHO) directions. Read More...
May 22, 2020 2:48 PM
 93 
Share
Solution provides an approach to protect Telcos from fraudulent new customers Read More...
May 22, 2020 12:54 PM
 105 
Share
Showing 1 - 9 of 11788 items
More News

Announcements

WORKING FROM HOME?!



At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

Click Here to view

Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
Submit An Article!

Featured Editorial

Businesses are increasingly looking for insights into the customer journey, but they're scratching their heads as to how.

Read More...

May 25, 2020
 94 
Share
Data shows contact centers need AI and Automation to scale operations and provide better experiences for customers Read More...
May 22, 2020
 233 
Share
New research shows 78% of UK consumers will switch vendors after a poor contact centre experience Read More...
May 20, 2020
 227 
Share
Two thirds of people signed up on ‘gig’ customer service (GigCX) platforms are seeing an increase in demand for customer service tasks since the COVID-19 pandemic began, according to The ‘Annual Gig Customer Service’ report, released today by AI-driv... Read More...
May 18, 2020
 519 
Share
Showing 1 - 4 of 1426 items
Search Jobs

Job Board

Inktel
May 20, 2020
CallFire
May 15, 2020
CallFire
May 12, 2020
Older Adults Technology Services
May 7, 2020
Inktel
May 6, 2020
CallFire
May 2, 2020
Showing 1 - 8 of 641 items
More Blogs

Industry Blogs

Close Window
Enterprises and customer service organizations use speech analytics today to analyze customer interactions to assess agent performance and identify service gaps. That likely isn't news to you, but what might be is that speech analytics results rely I... Read More...
May 20, 2020
 99 
Share
Close Window
Our Geelong-based call centre is focused on helping businesses become more profitable and give better customer service. We want to ensure your customers are well looked after, while giving you the ability to convert more leads into paying customers.
... Read More...

May 20, 2020
 114 
Share
Close Window

 
As our new reality unfolds, businesses in many sectors must still rely on home-based customer service experts – and this will continue for some time. So, having an efficient and effective work-at-home business model has become busines... Read More...

May 19, 2020
 116 
Share
Close Window
Users expect to communicate as they do with consumer applications – anywhere, anytime, on any device, with a single click. According to Gartner, by 2022, 70% of businesses will rely primarily on business collaboration tools to get work done. Th... Read More...
May 19, 2020
 81 
Share
Showing 1 - 4 of 7789 items
Read More

Tip of the Day

Some contact centers provide substantial resources to help support agents/reps with information they may need, others do not.

In this hi-tech era, information is readily available on the internet and it can be embarrassing as well as frustrating ... Read More...

May 25, 2020
 1170 
Share
Showing 1 - 1 of 1102 items
View More Tips
Industry Social Feed!

Latest Tweets

Close Window
You can stop using email, but the problem won’t go away http://techgenix.com/stop-using-email/
Close Window
¡Ha llegado el día! Tras algo más de dos meses, el #ElPádelVuelveALatir Los clubs ya están preparados, ¿vosotros?
Close Window
Choosing the right #sipprovider has never been so easy! We have laid out all of the vital things you should look for when selecting a SIP provider in our latest blog - https://bit.ly/2WShPpe #sip #siptrunking #telecommunication #TeamTelNet #cloudcommunication
Showing 1 - 5 of 171923 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =