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UK businesses are firmly committed to a flexible working future but the majority are still in the planning stage of their hybrid working projects according to a new industry survey of contact centre industry professionals.

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If you don't want to be overwhelmed with the influx of calls from customers this holiday season, it’s important to optimize your Voice over Internet Protocol (VoIP) system for maximum efficiency. Be ready for anything — read on for tips t... Read More...
December 28, 2022
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Our team of trained professionals is here to provide top-notch support for small businesses, marketing companies, and Government departments. We understand the unique needs and challenges of dealing with Government agencies, and we are dedicated to m... Read More...
December 14, 2022
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Picking the right call recording vendor can greatly impact your customer service levels, agent performance scores and even your compliance penalties. Not all recording solutions are created equal, so you need key questions to ask prospective vendors ... Read More...
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Contivio & NetSuite have combined to deliver the ultimate contact center in the cloud. Every NetSuite instance can be extended into a powerful call center product coupled with omnichannel capabilities where customers can choose their channel of... Read More...

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Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

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Members' Updates....

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Are you planning to attend events in 2023? Check the events to attend link at the top of this page. Here are some recent comments from our delegates

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