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The 2024 Best in Europe, Middle East & Africa Meet, Share Ideas and Identify the Best to Present at Global Contact Center Best Practices Conference Later This Year
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When I experience poor service there are broadly speaking, 2 ways my complaint can be dealt with. The first, and my preferred method, is with some concern and action to do what needs to be done to keep my business, and the second, which I often recei... Read More...
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A homage to contact centre agents: the unsung heroes of your brand Read More...
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Even though billing and payment issues happen less frequently in the telecom sector, it can be extremely frustrating for customers and harrowing for employees. Just imagine a situation where your customers have to deal with the frustration and bewild... Read More...
July 15, 2024 4:26 AM
Telecom companies need state-of-the-art communication systems and technologies to stay competitive. One such communication technology is the IP PBX (Internet Protocol Private Branch Exchange) system. Be it ensuring uninterrupted communication with cu... Read More...
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Once said, ‘Great communication begins with a strong connection.’ Therefore, with time, great efforts were shifted to strengthen the connection to deliver a seamless communication experience. VoIP and Multi-Tenant IP PBX Software stepped... Read More...
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Whenever people contact their insurer, they usually do so after a serious event. It can be after the demise of a near or dear one, an accident or a calamity, or an illness or hospitalization. In such scenarios, expecting the resolution of their queri... Read More...
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Welcome to the Future of Customer Interaction with Telerain Inc In the rapidly evolving landscape of customer engagement, the integration of Artificial Intelligence (AI) and automation has emerged as a game-changer. At Telerain Inc, based in Nag... Read More...
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In today's competitive business landscape, having a well-structured marketing plan is crucial for achieving business goals. A marketing plan provides a roadmap for executing marketing strategies, allocating resources efficiently, and measuring succes... Read More...
June 21, 2024 5:02 PM
If you are in the financial sector, then you must do whatever it takes to ensure that your operations run as smoothly as possible and your customers have the highest degree of trust in your organization. One of the best ways to do so is to provide hi... Read More...
June 17, 2024 7:25 AM
Purchasing a home in the middle of your career can be both an exciting and challenging endeavor. This stage often comes with a unique set of financial and personal considerations. With careful planning and strategic decision-making, you can successfu... Read More...
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Members' Updates....

Shadon Moodley - ContactCenterWorld - Top Ranking Performers Awards EMEA 2024: Ranked #1 for Best Contact Center Executive / Director
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June 27, 2024
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