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Raul Polanco
Contact Center Supervisor
IGT USA
28 Connections
Mikhail Rogov
Vice President, Application Development
Scivantage
5 Connections
Lea Daigneault
Workforce Management Analyst
MassMutual
22 Connections
Brian Rails
Customer Service Director
MassMutual
4 Connections

Industry News

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60 People Left Jobless as Charter Spectrum Closes Call Center
Approximately 60 people are on the job hunt as Charter Spectrum closed their call center in Cheyenne on Tuesday May 22 with little to no notice to employees.
May 24, 2018 9:39 PM
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Aculab's Prosody S Enhances Accuracy and Customer Experience for Brekeke's Call Center Suite
Brekeke CCS now supports Aculab's Call Progress Analysis (CPA) feature, adding answering machine detection and live speaker detection.
May 24, 2018 8:25 PM
 30 
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Allstate Elevates Customer Service Through Artificial Intelligence
Insurer using IPsoft's Amelia tool to support call center teams countrywide
May 24, 2018 7:11 PM
 44 
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TruWood Leverages New Renoworks Visualizer Platform to Increase Customer Engagement
Renoworks brings TruWood Visualizer online with latest 2018 platform
May 24, 2018 5:57 PM
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Latest Tweets

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Flowroute
New to SIP Trunking? Here's a quick breakdown of what you need to know http://j.mp/2ILrJna #SIPTRUNK
17 Minutes Ago
Coveo
Join @CoveoLouis and @jimroth for our #CoveoImpact opening keynote - "Making Business Personal with Relevance" - June 6th/1PM http://ow.ly/71qE30jZEFI
18 Minutes Ago
Unisys
What to do when #digital transformation becomes digital disappointment https://ubm.io/2rvjf9d via @InformationWeek
31 Minutes Ago
CGS
CGS Recognized as 2018 Top 20 Training Outsourcing Company by @TrainingIndustr https://bit.ly/2w1UE0t
32 Minutes Ago
Alorica
Hear ye, hear ye—we won another Telly Award! One is never enough—and we’re honored to be the recipient of a second 2018 BRONZE Telly Award for our corporate office’s annual ‘Get Your Prank On’ video! #alorica #thekudoskeepcoming

Job Board

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Senior Operations Manager
Douglas Jackson
May 24, 2018 5:00 AM
Call Center Representative
Convergent
May 23, 2018 5:00 AM
Correspondence Team Member
Echo Managed Services
May 23, 2018 5:00 AM
Inbound Customer Service Reps Needed ASAP
Access Worldwide
May 23, 2018 5:00 AM
Collections Representative
Convergent
May 23, 2018 5:00 AM

Industry Blogs

More Blogs
May 24, 2018 5:00 AM
Dialogic - Telecom Meets Digital: The Importance of Establishing Controls
Access to the internet has never been easier. Your phone has wifi data while at home and wireless data while on the go. Your favorite café and store offer wifi to guests. Your work files can be accessed remotely from across the world. While we... Read More...
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May 24, 2018 5:00 AM
Douglas Jackson Limited - The Missing Link to Employee Engagement
In a world where customers and employees have an ever-growing number of platforms to discuss and rate your company, customer and employee experience must be at the forefront of every successful businesses strategy;
‘Businesses that have an emp... Read More...
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May 23, 2018 5:00 AM
VoIP Supply - VoIP Supply’s Refresh brings Spring Savings
Have you heard about VoIP Supply Refresh, our refurbished line of  VoIP products? If you are in the telecommunications industry and are an end user or a reseller using or deploying IP Phones and you have not heard about Refresh by VoIP Supply th... Read More...
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Tip of the Day

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Measure Progress Not Activity
May 24, 2018 5:00 AM
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Upcoming Events

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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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