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Mark Littlejohn
Operations Data Management Consultant
MassMutual
297 Connections
Kelli Barabasz
Vice President, Customer Care
National Notary Association
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David Lee
Director - Patient Access & Care Coordination
Stanford Health Care
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Tim Izatt
Director of Customer Operations
Vivint
386 Connections

Industry News

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Oracle Answers the Call to Help Cities Improve Citizen Services
San Jose and other cities turn to Oracle to transform non-emergency services

58 Minutes Ago
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Natterbox Takes PCI Compliance Further with New Automated Payment System
First telephony provider to automatically connect customers to their credit card provider while on a call
October 18, 2018 5:00 AM
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WebMeet and Grandstream Partner to Deliver Business Collaboration Solutions
Grandstream and WebMeet announced a new partnership.
October 18, 2018 3:58 AM
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Conduent Recognized in Gartner's Market Guides for Procurement BPS, Finance and Accounting BPO
Company helps businesses optimize costs via digital services
October 18, 2018 2:53 AM
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Premium Content

Noble Gamification Wins 2018 CUSTOMER Contact Center Technology Award
TMC recognizes Noble's game-changing tools for employee engagement and the customer experience

October 15, 2018 1:33 PM
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Syntec Telecom
At @PCISSC London Community meeting today? Come and visit Syntec on stand 16 to learn more about how we can help you secure your telephone payments https://www.syntec.co.uk/events/pci-ssc-london-community-meeting/
33 Minutes Ago
Broadvoice
Sales funnels are basically the buying process that #customers go through when they purchase a product or service from a business. #Sales funnels are also known as purchase funnels. https://buff.ly/2G0QwNO
34 Minutes Ago
CommuniGate Systems
Heard of Unified Communications? Are they telling you it is a phone system? Or maybe they say it has presence? Or chat? Maybe ask them have they ever actually seen such a system? Not hard to find if you look... https://pronto.communigate.com #UCasS
42 Minutes Ago
DVCOM Technology
Do you have any questions about Call Center Solution? Visit #DVCOM for live demo on QueueMetrics & WombatDialer @#GITEX2018 . #Loway

Job Board

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Gyrojob
October 16, 2018 5:00 AM
Internal Lockbox Scanner/Payment Processor
Convergent
October 15, 2018 5:00 AM
Client Service Representative
Convergent
October 12, 2018 5:00 AM
Inbound Customer Service Reps Needed ASAP
Access Worldwide
October 10, 2018 5:00 AM
Help Desk Technician
Convergent
October 10, 2018 5:00 AM

Industry Blogs

More Blogs
October 16, 2018 5:00 AM
Business Systems UK Ltd - Power to the People! – Maintaining a positive culture in the Contact Centre

Magnus Geverts at Teleopti  - 10 ways to create and maintain a positive culture in contact centers
Working in a contact centre is a constant challenge.  While the introduction of self-service and automation has removed many of the simpl... Read More...
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October 15, 2018 5:00 AM
Call Center Pros (Dominican Republic) - Virtual Assistants: What Are the Advantages for Companies?
A virtual assistant is the collaborator of a company that provides its services remotely. It can be attached to any department and several missions can be entrusted to him/her. It is common for the employer to ask him to perform time-consuming operat... Read More...
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October 15, 2018 5:00 AM
Teleperformance - Leader Insights Forum Dublin October 2018: Each Interaction Matters

 
We are pleased to announce our 2018 Leader Insights Forum in Ireland focused on the subject “Each Interaction Matters.” The Forum will take place from October 17 to 19 at the Intercontinental Hotel, Dublin.
This is an exclusive... Read More...
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October 18, 2018 5:00 AM
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Upcoming Events

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FREE Webinar: How To Enter The 2019 Top Ranking Performers Global Awards Program
Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2019 Top Ranking Performer Awards, the most prestigious awards in the contact center world. Read More...
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