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THE NHS Test and Trace service will cut one-third of its call centre staff, it was announced. Numbers will drop from 18,000 to 12,000, with the remaining staff staying in the call centres but allocated to dedicated regional teams. Read More...
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At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

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Personalisation has become the top CX buzz-word in the call centre world. Historically, everyone in the same queue has heard the same music and messaging, however relevant or not. Premier CX's exciting new innovation, eMOHtive®, provides streaming audio to each individual caller - opening a world of...
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Recruiting and onboarding new staff in line with social distancing is uncharted territory, but using cloud contact centre solutions can get you off to a good start.  Thomas Rødseth of Puzzel and John Bhairoo of Black & White Recruitment share a five-... Read More...
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With many organizations continuing to work-at-home, balancing productivity with security and compliance remains essential. Organizations can ensure a compliant virtual environment with a two-pronged approached that combines both a technical solution ... Read More...
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Isleworth, August 3, 2020 – Business Systems, a leader in voice recording and enterprise workforce optimisation solutions, has been named as a supplier on Crown Commercial Service’s (CCS) SPARK DPS, a Technology Innovation Marketpl... Read More...

August 13, 2020 5:00 AM
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Customer satisfaction is the key factor behind the success of a business. The more satisfied a customer is, the higher the chances they become loyal customers. This means they will stay with your brand and spend more than ... Read More...

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With advancements in cloud computing, disaster recovery (DR) has become more efficient and affordable than ever. But many business owners still cling to some DR myths that can safely be disregarded. Here are three of those myths, and the sooner y... Read More...

August 12, 2020 5:00 AM
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When I call an organisation, to a degree I expect the person I speak to use the same language as I do and not to talk down to me. What I therefore dislike is agents/reps who launch immediately into techno babble without checking my knowledge. In addi... Read More...
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Whether staycationing or vacationing, now is a good time to partner with an experienced Answering Service Provider. Read "Answering Your Calls on Canada Day and Every Day" at https://oncallcentre.com/blog/answering-your-calls-on-canada-day-and-every-day/ #answeringservice #callcentreservice #customerservice #afterhoursansweringservice
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>9 out of 10 from every generation, Baby Boomers & below, say "easy-to-use online #banking capabilities are important," according to Aite Group. 61% of Young Millennials, 59% of Senior Millennials & GenXers, 54% of Baby Boomers, 42% of Seniors say they're VERY important. #fintech
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Gebruik je de Voys App voor iOS en ervaar je soms dat er maar aan één kant van de lijn audio is? Hier is gelukkig een oplossing voor. Ga in de app naar instellingen en dan naar geavanceerde instellingen. Hier zet je de gesprekskwaliteit op ‘hoog’ ipv ‘standaard’. Done!
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