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Women and girls in Alebtong District have resorted to using a toll-free call-centre to report cases of gender-based violence and economic exclusion during the lockdown. Read More... August 14, 2020 4:19 PM
Mphasis (BSE: 526299; NSE: MPHASIS) announced that it has recently been granted a U.S. patent for its AI system for tracking, managing and analyzing data from unstructured data sources Read More... August 14, 2020 5:00 AM
Alcatel-Lucent Enterprise and RingCentral, Inc. (NYSE: RNG) announced that they have entered into a strategic partnership to introduce a new co-branded cloud solution – Rainbow Office powered by RingCentral. Read More... August 14, 2020 2:49 AM
At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
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Personalisation has become the top CX buzz-word in the call centre world. Historically, everyone in the same queue has heard the same music and messaging, however relevant or not. Premier CX's exciting new innovation, eMOHtive®, provides streaming audio to each individual caller - opening a world of... July 30, 2020 12:47 PM
Recruiting and onboarding new staff in line with social distancing is uncharted territory, but using cloud contact centre solutions can get you off to a good start. Thomas Rødseth of Puzzel and John Bhairoo of Black & White Recruitment share a five-... Read More... August 12, 2020 5:00 AM
With many organizations continuing to work-at-home, balancing productivity with security and compliance remains essential. Organizations can ensure a compliant virtual environment with a two-pronged approached that combines both a technical solution ... Read More... August 10, 2020 5:00 AM
Isleworth, August 3, 2020 – Business Systems, a leader in voice recording and enterprise workforce optimisation solutions, has been named as a supplier on Crown Commercial Service’s (CCS) SPARK DPS, a Technology Innovation Marketpl... Read More... August 13, 2020 5:00 AM
Customer satisfaction is the key factor behind the success of a business. The more satisfied a customer is, the higher the chances they become loyal customers. This means they will stay with your brand and spend more than ... Read More... August 12, 2020 5:00 AM
With advancements in cloud computing, disaster recovery (DR) has become more efficient and affordable than ever. But many business owners still cling to some DR myths that can safely be disregarded. Here are three of those myths, and the sooner y... Read More... August 12, 2020 5:00 AM
We can all remember the old ways of recruiting staff – have an advert with a postal address and ask applicants to write in. The process would take weeks to complete. Now that it is getting harder to recruit new staff, shorten the process as much as p... Read More... August 14, 2020 5:00 AM
>9 out of 10 from every generation, Baby Boomers & below, say "easy-to-use online #banking capabilities are important," according to Aite Group. 61% of Young Millennials, 59% of Senior Millennials & GenXers, 54% of Baby Boomers, 42% of Seniors say they're VERY important. #fintech