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Walter Ngotho
Social Media Manager
Sportpesa
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Raul Polanco
Contact Center Supervisor
IGT USA
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Daniel Persuitte
Program Manager, Scrum Master
MassMutual
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Dick Bucci
Communications - Consultant
Pelorus Associates
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Industry News

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Enghouse Interactive’s CCSP Provides Group of Gold Line with Flexible, Scalable Platform for Cloud Contact Center
GLCCaaS is a timely addition to the GL CloudConnect portfolio that meets market demand for CCaaS; new offering positions company as single-source partner for customer communications
8 Minutes Ago
Startel Announces New Chief Customer Officer Position
Renita Dorty will begin the new role of Chief Customer Officer (CCO) for the three companies.
May 23, 2018 3:50 AM
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What will ZaiLab and VoiceBase’s New Partnership Bring to Customer Analytics?
Cloud based software development company Zailab has partnered with VoiceBase to boost customer interactions within call centres.
May 23, 2018 2:03 AM
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Bank Sohar Launches 'Al Khaas' Relationship Banking Service
Bank Sohar has launched ‘Al Khaas’, a new relationship banking service that features an extensive range of customised and specially designed features and facilities with a focus on personalised service experience...
May 23, 2018 12:17 AM
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ContactCenterWorld
News : Enghouse Interactive’s CCSP Provides Group of Gold Line with Flexible, Scalable Platform for Cloud Contact Center https://www.contactcenterworld.com/view/contact-center-news/enghouse-interactives-ccsp-provides-group-of-gold-line-with-flexible-scalable.aspx
May 22, 2018 11:14 PM
NewVoiceMedia
Brands that create customer experiences that drive positive emotions dramatically outperform those that don't in retention, revenue and even stock price growth. So, what’s their secret? Our experts explain. http://ow.ly/trL930k7AwD

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Douglas Jackson
May 22, 2018 5:00 AM
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Convergent
May 21, 2018 5:00 AM
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Convergent
May 21, 2018 5:00 AM
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Douglas Jackson
May 21, 2018 5:00 AM

Industry Blogs

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May 21, 2018 5:00 AM
VoIP Supply - New VoIP Hardware Roundup May 2018: New DECT Solution, Headsets and more!
Have you checked out the latest VoIP hardware this month? If you are looking to upgrade your VoIP system, there’s no time like present! Let me quickly walk you through the latest innovations this May:

The Yealink W41P DECT Solution

If you... Read More...
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May 17, 2018 5:00 AM
VoIP Supply - Refurbished Polycom VVX410 Review: Like-New VoIP Phones at a Lower Cost

Our Refresh program is one of a kind.  It is the opportunity to purchase “like-new” VoIP equipment at a lower cost. This is especially nice for resellers and business owners buying in larger quantities.
 

While we co... Read More...
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May 17, 2018 5:00 AM
Plum Voice - Fairly Allocate Call Transfers to Multiple Contact Centers

Juggling Multiple Call Centers
When customers call your company, you can provide a wide range of information and services with the right IVR applications. Sometimes, however, customers have complex issues that automation can’t address. When ... Read More...
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Document Processes
May 23, 2018 5:00 AM
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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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