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Richard DeMonte
Director, Business Operations
Scivantage
34 Connections
Raul Polanco
Contact Center Supervisor
IGT USA
34 Connections
Walter Ngotho
Social Media Manager
Sportpesa
91 Connections
Brian Rails
Customer Service Director
MassMutual
4 Connections
Christina Prince
Supervisor II
Realpage
15 Connections

Industry News

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NICE inContact to Receive FedRAMP Authorization to Operate
As the first FedRAMP authorized cloud contact center SaaS provider, NICE inContact brings its platform to help government contact centers protect information when moving to the cloud.
May 26, 2018 3:58 AM
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NEC awards Top Performers at NEC EMEA Partner Conference 2018 in the Netherlands
NEC and Business Partners demonstrate strong mutual commitment at highly successful event
May 26, 2018 2:36 AM
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TelOne in Client Service Campaign
TelONE has launched a client experience improvement campaign through which it is rallying staff members to deliver top drawer services to clients
May 26, 2018 1:13 AM
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Noble Systems Announces ‘Innovations Award’ Winners at SNUG 2018
Contact center technology achievements recognized by global customer communications provider
May 25, 2018 11:51 PM
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Verisk
With proper planning, dedication to the process, and a commitment to customer service, #insurers can avoid the common challenages of new product implementation. https://vrsk.co/2ItS2dw via @VeriskInsurance #InsurTech
37 Minutes Ago
Convirza
Create tantalizing landing pages, the kind your visitors can't say "no" to. Be the Casanova of landing page creation! Use this infographic to benchmark! https://www.marketingprofs.com/charts/2018/33935/what-converts-web-landing-page-benchmarks-and-trends-infographic … #WednesdayWisdom #MobileMarketing #marketing #landingpages #seo #digitalmarketing
52 Minutes Ago
Mitel
To help usher your business into #DigitalTransformation , download the 2nd edition of #CustomerExperience @ForDummies , written by @McGeeSmith . http://ow.ly/EO9630jG9E4

Job Board

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Internal Resource Deployment Manager
Douglas Jackson
May 25, 2018 5:00 AM
Project Manager - Contact Centre (INTERIM)
Douglas Jackson
May 25, 2018 5:00 AM
Senior MI Analyst
Douglas Jackson
May 25, 2018 5:00 AM
Professional Collections Representative
Convergent
May 24, 2018 5:00 AM

Industry Blogs

More Blogs
May 25, 2018 5:00 AM
Teleopti - The Reality of AI for WFM – What it Means for Software Performance and Contact Center Processes
Following the launch of Teleopti’s Artificial Intelligence (AI) initiative, infusing core WFM with machine learning to make it more efficient and adaptive, Jeremy Hamill-Keays looks at the reality of AI for WFM. What is AI really and what effec... Read More...
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May 24, 2018 5:00 AM
Dialogic - Telecom Meets Digital: The Importance of Establishing Controls
Access to the internet has never been easier. Your phone has wifi data while at home and wireless data while on the go. Your favorite café and store offer wifi to guests. Your work files can be accessed remotely from across the world. While we... Read More...
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May 24, 2018 5:00 AM
Douglas Jackson Limited - The Missing Link to Employee Engagement
In a world where customers and employees have an ever-growing number of platforms to discuss and rate your company, customer and employee experience must be at the forefront of every successful businesses strategy;
‘Businesses that have an emp... Read More...
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Tip of the Day

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Record Praise
May 26, 2018 5:00 AM
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Upcoming Events

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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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