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Richard DeMonte
Director, Business Operations

Scivantage

DaMario Pendergrass
HR Generalist IV

Realpage

Daniel Persuitte
Customer Service Director

MassMutual

501

Shelby Faris
Marketing manager

Bright Pattern Inc

Michael Penn
Director, Sales Initiatives

Broadband Dynamics

Chris Bauserman
VP, Product and Segment Marketing

NICE inContact

Industry News

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OCBC Bank Initiates Conversational Commerce with Google

Users of the newly-released range of Google Home and Mini devices in Singapore will be able to chat with their pods about banking services offered by OCBC Bank in the latest iteration of the bank's voice commerce strategy.
55 Minutes Ago

Bright Pattern Integrates with NICE WFO

Bright Pattern, announced its integration with NICE Workforce Optimization (WFO) powered by advanced analytics
April 19, 2018 2:21 AM

Invita, RBH in Deal for Cloud Contact Centre

Bahrain-based Invita, an ISO 9001:2008 and PCI DSS v3.2 certified regional provider of Business Process Outsourcing (BPO) services, have signed a contract with Royal Bahrain Hospital for Cloud Contact Center Services.
April 18, 2018 11:09 PM

Rostelecom Launches 112 Emergency System in Tomsk

Russian operator Rostelecom announced that it launched the 112 emergency system in the Tomsk region.
April 18, 2018 7:57 PM

Latest Tweets

Industry Social Feed!

11 Minutes Ago

Contact Center Compliance

$3.9 Million #Settlement Against Debt Collector for alleged improper #debt collection practices in New York City. #ATT http://bit.ly/2IRl7iX

16 Minutes Ago

Carousel Industries

Research that changes the concept that “one job is for life” https://buff.ly/2unPye2 @downing_jonny #TechWatch

20 Minutes Ago

Star2Star Communications

If it's mission-critical, it could benefit from strategic UC planning --> https://buff.ly/2HejQWU

21 Minutes Ago

Everest Group

#Banking & #FinancialServices orgs have large skill gaps in #BigData , #Cybersecurity , and #Cognitive / #AI - see our full Pinnacle Model™ assessment: http://ow.ly/IiuI30jzFHX

22 Minutes Ago

Call Center Services International

The latest The CCSI Report! https://paper.li/BajaCallCenters/1388186349?edition_id=c44efec0-43f5-11e8-b5f9-0cc47a0d15fd Thanks to @jeffd01twit @sonohgoku @coreyKot #custserv #custexp

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Introducing Gen Z – “Millennials on Steroids”

April 19, 2018 5:00 AM

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Omnichannel Customer Experiences: Do Consumers and Businesses See Eye-to-Eye?

April 18, 2018 5:00 AM

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Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Customer Service Manager

Douglas Jackson
April 19, 2018 5:00 AM

Data Analyst – 6 month contract

Douglas Jackson
April 19, 2018 5:00 AM

Senior Data Analyst

Douglas Jackson
April 19, 2018 5:00 AM

Business Analyst – IT focused

Douglas jackson
April 19, 2018 5:00 AM

Conseiller de Clientèle en Français – Webhelp, Porto

Webhelp Porto
April 18, 2018 5:00 AM

Industry Blogs

More Blogs

April 18, 2018 5:00 AM

VoIP Supply - Office Solutions with Refurbished IP Phones & Wireless Headsets

Are you looking for a complete IP phone and headset solution for your workplace, but have a limited budget? Consider buying a Refresh IP phone from our refurbished stock and pairing it with a wireless or wired headset.
Here are a few examples of wh... Read More...

April 18, 2018 5:00 AM

VoIP Supply - What is the Password for the RenegadePBX Pro 75?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with ever... Read More...

April 17, 2018 5:00 AM

Welsh Contact Centre Forum - New Welsh Contact Centre Forum Membership Packages Announced

New Associate Membership Packages
Platinum
1 year Membership
2 x people to 4 x quarterly forum meetings a year
1 x stand at 1 x quarterly forum meeting
4 x marketing emails within year of membership
Website presence
Marketing of any events/n... Read More...