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A chain is only as strong as the weakest link. If one part of something is weak, it jeopardizes the integrity, quality, or effectiveness of the whole. The idiom is applicable to almost all cases composed of more than one part. Let’s take a car... Read More...
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More organizations in the United States, the United Kingdom, Australia, and other developed markets are opting to use business process outsourcing services in the last few years. The advantages clearly outweigh the disadvantages of managing in-house ... Read More...
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Using telemarketing services is a cost-effective way to boost your business and expand your customer base. All businesses, regardless of their size, want to be successful. But it’s a competitive world out there and everyone is fighting to get t... Read More...
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The customer experience (CX) refers to the interactions a business has with customers at every channel related to marketing, sales, and customer service. In general, customer experience is the sum of all interactions between a customer and a brand. ... Read More...
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How often do your contact center reps see you? In some contact centers the manager is never seen. Book time in your schedule to walk the floor and sit down with the reps from time to time, listen in to some calls (be friendly, helpful and above all n... Read More...
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