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Genesys announces that it is working with Arvind Ltd. Telecom Division to launch Omnipremise, a unified Contact-Centre-as-a-Service (U-CCaaS) solution. Read More... July 11, 2020 1:00 AM
Telstra is keeping its inbound call centres in Australia even after the coronavirus pandemic subsides, with all inbound calls to be answered locally by the end of fiscal 2022. Read More... July 10, 2020 11:00 PM
At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
Click Here to view
Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
Sytel announces version 11 of their Softdial Contact Center™ (SCC) hosting platform, supporting fully blended voice, chat, email, SMS, video, and all social channels. July 2, 2020 1:36 PM
The COVID-19 crisis is driving the fastest cultural transformation of our generation.Learn how contact centers are recognizing that the adaptations demanded by the acute crisis reveal promising new strategies with potential value extending well beyond the pandemic. June 26, 2020 5:00 AM
Just when businesses are moving to reopen during the pandemic, many must now contend with the 2020 hurricane season. And this year, predictions call for a more severe outlook than normal. How will your business respond and serve customers with the po... Read More... July 10, 2020 5:00 AM
It’s easy to overlook the role of the supervisor when managing a company’s shift to remote work. However, they’re a core element in a company’s smooth sailing, and WFH can severely impede them in performing their duties in the absence of proper tools... Read More... July 8, 2020 5:00 AM
You never get a second chance at a first impression.
While it might seem obvious, many medical practices don’t realize the power their receptionists have on their patients. From scheduling appointments to answering frequently asked questio... Read More... July 2, 2020 5:00 AM
Remote work has become increasingly trendy throughout the years. Technology may have paved the way, but remote work has become even more essential in recent days. With the spread of COVID-19 jeopardizing the health and safety of workers across in... Read More... June 25, 2020 5:00 AM
According to a study conducted by FlexJobs, remote work has grown 91% over the past 10 years. And that was before the COVID-19 crisis, which has even more of the working world doing so at home. Not only is remote work at an all-time high, but the nee... Read More... June 23, 2020 5:00 AM
Here’s an idea we picked up years ago that still works well today. Once a week have the supervisors or team leaders walk around the contact center handing out small treats such as chocolate bars, ice cream (when it’s warm!), candies, etc. to every ag... Read More... July 11, 2020 5:00 AM
>9 out of 10 from every generation, Baby Boomers & below, say "easy-to-use online #banking capabilities are important," according to Aite Group. 61% of Young Millennials, 59% of Senior Millennials & GenXers, 54% of Baby Boomers, 42% of Seniors say they're VERY important. #fintech
15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!
100's of best practice tips and ideas from contact center professionals Read More...
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At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
Click Here to view
Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
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