[HIDE]

Build Your Professional Network! Log in now (Not a member? click here to register FREE)

Gregory PetitBon
Site Operations Manager - Workforce Management
IGT USA
357 Connections
Eric Petty
Divisional Vice President
Alorica
1 Connections
William Rice
Executive Sales Leader
Jabra United States
0 Connections
Chris Bauserman
VP, Product and Segment Marketing
NICE inContact
17 Connections

Industry News

Click To Post Your News! | More News
GTA Launches Website and Call Centre
The Ghana Tourism Authority (GTA) on Tuesday launched its official website and a tourism call centre to promote Ghana’s tourism domestically and internationally, in Accra.
August 16, 2018 5:00 PM
 1
 40 
Share
Constellation HomeBuilder Systems Announces the Newly Formed Group
Constellation HomeBuilder Systems, a provider of home building software solutions and services, is changing the homebuyer customer experience landscape with the newly formed customer experience group.
August 16, 2018 2:00 PM
 32 
Share
Thomas Cook to Outsource Falkirk Call Centre
Thomas Cook is to outsource its contact centre operation in Falkirk from October.
August 16, 2018 11:00 AM
 80 
Share
ATEN Offers Boundless Technology in New KM Switch
Users Can Simply Move the Mouse from Screen to Screen When Switching Between Computers
August 16, 2018 8:00 AM
 66 
Share

Latest Tweets

Industry Social Feed!
4 Minutes Ago
SalesLoft
How are you rising above the noisy #sales landscape? Here are 3 steps to help develop deeper, more meaningful connections with customers through personalization: http://Sal.es/RiseAbove
6 Minutes Ago
Flowroute
Does your SIP Trunking provider deliver these 5 features. If not, it's time to find one that does http://j.mp/2OGbnL7 #SIPtrunk #VoIP
19 Minutes Ago
Stefanini
Is your business struggling to stay up to date in the ever-changing #IT world? #Stefanini provides #digital services to help guide your #business throughout the digital journey. Learn more here: https://bit.ly/2MPuBO8

Job Board

Search Jobs | Post Job (FREE)
Telecom Analyst
Connexions Loyalty
August 15, 2018 5:00 AM
Compliance Representative
Convergent
August 15, 2018 5:00 AM
Resource Planner – Field Based Planning
Douglas Jackson
August 14, 2018 5:00 AM
Contact Centre Manager – Customer Service Manager
Douglas Jackson
August 10, 2018 5:00 AM
Software Engineer
CallFire
August 9, 2018 5:00 AM

Industry Blogs

More Blogs
August 15, 2018 5:00 AM
Sestek - Enjoying Self-Service Benefits with Speech Enabled IVR

We’ve all experienced that sense of dread: calling a customer support line only to be met with a robotic, confusing phone menu. Finding the menu option that meets your needs can be tough and time-consuming. And once you’ve finally found... Read More...
 47 
Share
August 15, 2018 5:00 AM
OrecX - Call Recording for BPOs and Call Center Outsourcers
As a BPO or call center outsourcer, you are potentially taking over a role your clients cannot manage on their own or don’t want to handle any longer.  Therefore, you are under enormous pressure to over-perform each and every day or y... Read More...
 13 
Share
August 14, 2018 5:00 AM
Young America - Breaking the Cynicism Cycle: How Consumers Can Learn Trust Again
Kathleen Vohs, Distinguished McKnight University Professor and Land O’Lakes Chair in Marketing, Carlson School of Management
I’ll confess it right away: I’m a cockeyed optimist. It might seem strange that I’ve spent the last ... Read More...
 46 
Share

Tip of the Day

Read More

Upcoming Events

Submit Event
GLOBAL EVENT - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the World! Read More...
 1
 2017 
Share