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Mark Lyngwa
Business Development Manager
eGain Corporation
14 Connections
Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
17 Connections
Mikhail Rogov
Vice President, Application Development
Scivantage
34 Connections
Rachel Paul
Sales and Service Representative
New York Life
37 Connections
Mark Littlejohn
Operations Data Management Consultant
MassMutual
222 Connections
Gayathri (G3) Krishnamurthy
Product Marketing Director
NICE inContact
2 Connections

Industry News

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Alorica Wins CCW Excellence Award for Best Training & Development Program
Global BPO Company Recognized for Exceeding Expectations in Employee Experience
19 Minutes Ago
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COPC Inc. Announces New User Interface and Experience for RevealCX, Version 4.0
COPC Inc. announces the availability of Version 4.0 of RevealCX™, providing a new user interface (UI) and user experience (UX) for quality monitoring and business intelligence.
56 Minutes Ago
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GN Store Nord Partners with German AI Technology Company Focused on Sound Analyses
GN Store Nord has established a strategic partnership with German audEERING, a company that aims to set global standards in AI-based soundscape- and voice analyses.
June 23, 2018 2:21 AM
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Moscow Releases a Chatbot Called Boris to Give Fans Virtual Tours of the City
The Moscow Agency for Tourism and Recreation launched a 'chatbot programme' named Boris to offer virtual guided tours around World Cup host city Moscow, the city's Mayor office announced on their official website.
June 23, 2018 1:44 AM
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Job Board

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Customer Service Representative
Convergent
June 21, 2018 5:00 AM
Sr Business Analyst
CallFire
June 21, 2018 5:00 AM
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Douglas Jackson
June 21, 2018 5:00 AM
Remote Clinical Appeals Nurse
Convergent
June 20, 2018 5:00 AM
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Convergent
June 19, 2018 5:00 AM

Industry Blogs

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June 21, 2018 5:00 AM
VoIP Supply - How to Secure Your VoIP Phone Calls with the GXP Phones and UCM6200
Grandstream UCM IP PBX and GXP VoIP Phones are some of the hottest products VoIP Supply carries. In our latest webinar with Grandstream, we had over 100 participants join us to learn about how to secure VoIP phone calls with Grandstream’s GXP p... Read More...
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June 21, 2018 5:00 AM
VoIP Supply - The Grandstream GXP1760W Awarded Best VoIP Device by ITSPA
Grandstream, a leading manufacturer of IP voice and video communications equipment, announced that their GXP1760W Mid-Range WiFi Phone has been selected as the Best VoIP Device at the 2018 ITSPA Awards!

About The GXP1760W
Grandstream’s GXP1... Read More...
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June 21, 2018 5:00 AM
Specialty Answering Service - Infographic: Call Center Software Reviews

Call Center software, also known as contact center software, is the technology that call centers and answering services use to not only route and answer calls, but to also provide your callers with exceptional customer support. Call center software... Read More...
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Tip of the Day

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Play Your Agents Their Calls
June 22, 2018 5:00 AM
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Do you do this in your center?
July 25, 2014 8:37 AM EST
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ASIA PACIFIC - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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