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Charlene Harrison
Associate Director, Operations
CAQH
1 Connections
Christoph Halverson
Vice President Business Development
Alorica
4 Connections
Todd Werner
SVP Sales & Marketing
Alorica
149 Connections
Tarsha Leherr
Senior Vice President - Business Solutions
Faneuil, Inc
54 Connections

Industry News

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Intuate Group Set to Provide Economic Relief with Flexible Contact Centre Offering
IT solutions company Intuate Group is determined to bring some flexibility back to the contact centre industry with its latest offering.
August 15, 2019 10:24 PM
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CloudSmiths Africa Appoints Jason Timm as MD
Software solutions provider CloudSmiths has appointed co-founder Jason Timm as MD for the Africa region.
August 15, 2019 8:48 PM
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Circle Announces Purecloud Bridge Connector Replacement for Verint WFM
Circle has developed its own connector and this will be available after mid-October 2019.
August 15, 2019 7:12 PM
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Air Astana Appoints Flight Directors as UK GSA
Air Astana, the national carrier of Kazakhstan, has appointed Flight Directors as its new General Sales Agent (GSA) for the UK and Ireland, effective immediately.
August 15, 2019 5:36 PM
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Latest Tweets

Industry Social Feed!
August 17, 2019 8:03 PM
TechSee
Heads up! Automotive Augmented Reality means smart displays, remote roadside assistance and intelligent virtual co-drivers. It's all right here: https://hubs.ly/H0kfJwx0 #augmentedreality #AR #artificiallintelligence #computervision #driving #automakers #automotivetechnology ...
August 17, 2019 7:48 PM
LanguageLine Solutions
In 2027, fewer than half of U.S. residents under age 30 will be non-Hispanic white. Here's a snapshot of America's "Majority Minority" future. https://hubs.ly/H0k8MNw0
August 17, 2019 7:01 PM
Unisys
How #healthcare systems are making use of workforce advantages provided by #cloud https://bit.ly/2OzUVRM via @HealthITNews
August 17, 2019 6:59 PM
Cognizant Technology Solutions
When #finance builds the right #AI offerings fintech start-ups become potential partners for product innovation and #CX transformation. We have the blueprints. https://cogniz.at/2KGTjBz
August 17, 2019 6:47 PM
TRUSTID, Inc.
A common assumption is that small businesses are easier targets for #cybercriminals . But according to a recent #cybersecurity study, that doesnโ€™t seem to be the case. Whether big or small, companies need to protect their customer's #dataprivacy . #CX https://buff.ly/2xlj6HR
Showing 1 - 5 of 184966 items

Job Board

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Team Manager
Douglas Jackson
August 16, 2019
Front-End Drupal Developer
CallFire
August 15, 2019
Resource Planning Manager
Douglas Jackson
August 15, 2019
Accounting
Inktel
August 14, 2019
Complaints Manager
Douglas Jackson
August 13, 2019
Collections & Retentions Director
Douglas Jackson
August 13, 2019
Content Manager
CallFire
August 12, 2019
Content Producer
CallFire
August 12, 2019
Showing 1 - 8 of 607 items

Industry Blogs

More Blogs
August 14, 2019
Strategic Contact - Get Excited About Self-Service
If you’ve been in this industry for any length of time, you may waffle between excitement and cynicism over self-service (SS). There has been so much promise and hype tempered by an equal measure of disappointment. To tip the scales in favor of... Read More...
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August 13, 2019
PATLive - 4 Types of Small Business Technology Thatโ€™s Not As Scary As It Sounds

Technology is evolving at a break-neck speed, with new developments coming out faster than most of us can keep up with them. This can be overwhelming for anyone, but especially for business owners and managers who are trying to keep up with change... Read More...
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August 12, 2019
Asia Telecom - Freelancer or Outsourcing Firms โ€“ Pros and Cons
Which is better - to outsource or hire a freelancer?  This is the most common question many companies ask when needing additional human resource in the picture with their company solidity and growth at stake. It is a major decision that must ali... Read More...
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August 12, 2019
Livesalesman - How to avoid the common mistakes in your Live Chat Support?
Live chat support has become an integral part of customer support for most businesses. Having said that, it is not successful for all, reason being that their live chat agents routinely make the same mistakes that diminish the brand value and costs v... Read More...
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Tip of the Day

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Hours Of Access
August 17, 2019
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Industry Champion Award Leaderboard

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Upcoming Events

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International Contact Center Week
Celebrate. Appreciate. Elevate.
Be a Part of the Only Week Long Celebration Dedicated Exclusively to the Contact Center Industry

Contact Centers are about People and every year thousands of centers around the World celebrate the industry we work ... Read More...
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2019 GLOBAL CONFERENCE - NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES
2019 GLOBAL CONFERENCE - NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES .
14th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend ... Read More...
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