Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

WORKFORCE MANAGEMENT

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

How To Enter the 2020 Members' Choice Awards - For Vendors

TRAINING IN CONTACT CENTERS

Click To Post Your News!

Industry News

Operators can now offer all players access to a network of professional counsellors in real time via video call Read More...
July 11, 2020 3:00 AM
 111 
Share
Genesys announces that it is working with Arvind Ltd. Telecom Division to launch Omnipremise, a unified Contact-Centre-as-a-Service (U-CCaaS) solution. Read More...
July 11, 2020 1:00 AM
 107 
Share
Telstra is keeping its inbound call centres in Australia even after the coronavirus pandemic subsides, with all inbound calls to be answered locally by the end of fiscal 2022. Read More...
July 10, 2020 11:00 PM
 112 
Share
Citing Strength in Cloud, AI Delivering Exceptional Customer Experience
Read More...

July 10, 2020 9:00 PM
 117 
Share
More News

Announcements

WORKING FROM HOME?!



At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

Click Here to view

Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.

Premium Content (sponsored)

Sytel announces version 11 of their Softdial Contact Center™ (SCC) hosting platform, supporting fully blended voice, chat, email, SMS, video, and all social channels.
July 2, 2020 1:36 PM
 323 
Share
The COVID-19 crisis is driving the fastest cultural transformation of our generation.Learn how contact centers are recognizing that the adaptations demanded by the acute crisis reveal promising new strategies with potential value extending well beyond the pandemic.
June 26, 2020 5:00 AM
 1
 627 
Share
Submit An Article!

Featured Editorial

Just when businesses are moving to reopen during the pandemic, many must now contend with the 2020 hurricane season. And this year, predictions call for a more severe outlook than normal. How will your business respond and serve customers with the po... Read More...
July 10, 2020 5:00 AM
 1
 186 
Share
It’s easy to overlook the role of the supervisor when managing a company’s shift to remote work. However, they’re a core element in a company’s smooth sailing, and WFH can severely impede them in performing their duties in the absence of proper tools... Read More...
July 8, 2020 5:00 AM
 399 
Share
More Articles
Search Jobs

Job Board

Advanced Call Center Technologies, LLC
June 25, 2020 5:00 AM
CallFire
June 16, 2020 5:00 AM
CallFire
June 4, 2020 5:00 AM
Post Blog

Industry Blogs

Close Window
You never get a second chance at a first impression.


While it might seem obvious, many medical practices don’t realize the power their receptionists have on their patients. From scheduling appointments to answering frequently asked questio... Read More...

July 2, 2020 5:00 AM
 151 
Share
Close Window


Remote work has become increasingly trendy throughout the years. Technology may have paved the way, but remote work has become even more essential in recent days. With the spread of COVID-19 jeopardizing the health and safety of workers across in... Read More...

June 25, 2020 5:00 AM
 232 
Share
Close Window
According to a study conducted by FlexJobs, remote work has grown 91% over the past 10 years. And that was before the COVID-19 crisis, which has even more of the working world doing so at home. Not only is remote work at an all-time high, but the nee... Read More...
June 23, 2020 5:00 AM
 190 
Share
More Blogs
Submit Tips

Tip of the Day

We all know the power of the telephone in building and enhancing customer relationships, yet many companies fail to utilize this power to it’s full potential. One idea that has been used successfully is ‘welcome calls’ to new customers where you have... Read More...
July 12, 2020 5:00 AM
 1561 
Share
More Tips
Industry Social Feed!

Latest Tweets

Close Window
News : AnonyMind, the World’s first 24/7 Addiction Treatment Platform, Launches to Help Britain’s 1.4 Million Problem Gamblers https://www.contactcenterworld.com/view/contact-center-news/anonymind-the-worlds-first-247-addiction-treatment-platform-launches-to-help.aspx
Close Window
Whether staycationing or vacationing, now is a good time to partner with an experienced Answering Service Provider. Read "Answering Your Calls on Canada Day and Every Day" at https://oncallcentre.com/blog/answering-your-calls-on-canada-day-and-every-day/ #answeringservice #callcentreservice #customerservice #afterhoursansweringservice
Close Window
>9 out of 10 from every generation, Baby Boomers & below, say "easy-to-use online #banking capabilities are important," according to Aite Group. 61% of Young Millennials, 59% of Senior Millennials & GenXers, 54% of Baby Boomers, 42% of Seniors say they're VERY important. #fintech
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 8661 
Share

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =