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The European Commission (EC) launched on May 16 a dedicated phone helpline in Ukrainian and Russian as well as all EU official languages to provide information and assist those fleeing the Russian invasion of Ukraine, the EC said.
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Sydney-based artificial intelligence (AI) voice-tech platform Curious Thing is augmenting its global reach after closing a pre-Series A funding round led by private investment firm Hawkstone. Read More...
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Aran, a helpline launched by the Pudukottai administration, has been enabling school children and adolescents to deal with mental, physical, and academic challenges. Read More...
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Qualtrics, the leader and creator of the experience management category, today announced a new integration that brings Qualtrics XM Discover’s AI and machine learning capabilities into SAP Service Cloud® to help customer service teams resolve customer issues, increase resolution rate and improve cus...
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Qualtrics Social Connect provides digital customer service teams a single unified inbox for understanding, segmenting and responding to everything customers are saying across social media, messaging apps, email and text. Features like intelligent routing and AI-powered self-service automations help ...
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With stress levels in contact centres as a constant, Magnus Geverts at Calabrio discusses how to balance the needs of employees and the business with a fresh approach to agent self-scheduling. Read More...
May 11, 2022
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Embrace analytics to boost your wellbeing strategy. That’s the message from Ross Daniels at Calabrio. Here, he takes a closer look and gives 3 reasons why you can’t afford to ignore the latest advancements in technologies designed for modern workforc... Read More...
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Survey findings from digital customer experience TELUS International reveal the personal touch remains key when showing appreciation for customers. Read More...
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More organizations in the United States, the United Kingdom, Australia, and other developed markets are opting to use business process outsourcing services in the last few years. The advantages clearly outweigh the disadvantages of managing in-house ... Read More...
May 2, 2022
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Using telemarketing services is a cost-effective way to boost your business and expand your customer base. All businesses, regardless of their size, want to be successful. But it’s a competitive world out there and everyone is fighting to get t... Read More...
April 29, 2022
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The customer experience (CX) refers to the interactions a business has with customers at every channel related to marketing, sales, and customer service. In general, customer experience is the sum of all interactions between a customer and a brand. ... Read More...
April 13, 2022
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Migrating your unified communications (UC) systems to the cloud can offer many benefits for your business. Perhaps the most obvious one is the increased scalability that comes with cloud-based solutions. This means you can quickly and easily add ... Read More...

April 11, 2022
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Ever been in a contact center where the calls don’t come in when they are supposed to? When your company sends out information packs, make sure someone checks the telephone number or even that there is one! We once came across a major UK bank who sen... Read More...
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The 17th Annual Best Practices and Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies! Read More...
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