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Tamika Byrd
Call Center Director

MassMutual

Mark Littlejohn
Operations Data Management Consultant

MassMutual

210

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Mikhail Rogov
Vice President, Application Development

Scivantage

Lea Daigneault
Workforce Management Analyst

MassMutual

Anthony De Cicco
President

Versato

Industry News

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Tech Support Scams Surge 24 Percent

Fifteen percent of those affected lost money, with losses ranging from $200 to $400 or more, Microsoft finds
April 25, 2018 2:48 AM

Air Namibia Appoints APG Network for West Africa Sales

Air Namibia has appointed APG Network as its General Sales and Service Agents (GSSA) in Ghana and Nigeria.
April 24, 2018 11:58 PM

Call 14455 for Ambulance Emergency Helpline

Realising the critical role played by ambulances, JSS Hospital, Mysuru, has introduced advanced high-tech ambulance services.
April 24, 2018 9:08 PM

Outsourcing NDIS Contact Centres to Serco 'An Accident Waiting to Happen'

Disability rights campaigners say company’s poor history abroad and lack of experience in disability should have precluded it from role
April 24, 2018 6:18 PM

Latest Tweets

Industry Social Feed!

9 Minutes Ago

Etech Global Services

Myth: Robots will replace people in customer service Nope!Technological advancements serve to assist & enhance #customerservice , but human experience will always be needed.Sure people love adapting to new tech, but it can’t replace human-to-human interaction completely. #Custserv

9 Minutes Ago

AdvanTel Networks

From @CiscoSecurity : don’t let your team get mired down in day-to-day security tactics. Evolve your security program by moving from mundane to strategic. Read blog: http://cs.co/6011DVhi3 #SF #BayArea #Tech #strategy #digital #marketing #sales #Advantel #red #CX

16 Minutes Ago

Callzilla

Customer service isn't just answering calls. Callzilla is adept at engaging via social media, live chat, SMS texting, & email, providing a truly omnichannel approach to customer service! #omnichannel #CX http://bit.ly/2EhrJEI

18 Minutes Ago

Call Tracking Metrics

We can't wait! #tech #startup #founders https://twitter.com/PhillyTechWeek/status/989172967375626240 CallTrackingMetrics added, Philly Tech Week @PhillyTechWeek Looking forwards to #Intro18 's vibrant Demo Floor, with exhibiting sponsors @CallTrac @Eastern_MSDC @spacesworks @PeirceCollege . Conference tickets: http:// bit.ly/2tGcAwy

25 Minutes Ago

Prolog

"Prolog have evolved, adapted and expanded their services to ensure they always deliver a relevant service that is of a constant high standard."

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“Working Together to Drive Success” – What a Military Mindset Can Teach Customer-Facing Businesses

April 25, 2018 5:00 AM

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The Top Three Ways to Drive Growth and ROI in the Services Industry

April 24, 2018 5:00 AM

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Job Board

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Senior Customer Service Operations Manager

Douglas Jackson
April 25, 2018 5:00 AM

Web Developer

Inktel
April 24, 2018 5:00 AM

Bilingual Client QA Call Center Representitive

Convergent
April 23, 2018 5:00 AM

Customer Service Advisors - Model Farm Road, Cork

Abtran
April 23, 2018 5:00 AM

Human Resources Generalist

Convergent
April 23, 2018 5:00 AM

Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Industry Blogs

More Blogs

April 24, 2018 5:00 AM

VoIP Supply - Mitel to be Acquired by Investor group for $2 billion Cash

April 24th, 2018 - Mitel®, a leading unified communications solutions provider for businesses, today announced that it has entered into a definitive arrangement agreement to be acquired by an investor group led by affiliates of Searchlight Capita... Read More...

April 23, 2018 4:47 PM

Calabrio - Contact Center Leaders: 16 Telling Questions that Reveal How Well You Really Know Your Customers

As you well know, contact center data captured during your agents’ interactions with customers can give you critical insights that help you outpace your competitors and evolve your business. And today’s rich combination of speech analytic... Read More...

April 23, 2018 5:00 AM

FCR - The Dead Giveaway for a Canned Customer Service Response

The Benefits and Drawbacks of Macros
It’s possible that I’ve beaten the topic of macros (canned responses) to death in past articles but I have some new thoughts today. You’d be hard pressed to find a support team that doesn&... Read More...