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Industry News

AI-enabled, real-time guidance can support contact center agents in the moment, reinforcing training and providing support when they need it most
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January 15, 2021 7:09 PM
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LiveVox will be only the second publicly-traded pure-play CCaaS company
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January 15, 2021 5:36 PM
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Atos SE (CAC40: ATO) and RingCentral, Inc. (NYSE: RNG) announced the first release of Unify Office (UO) in the United States. Read More...
January 15, 2021 4:03 PM
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Creation of New Role Drives Enquire to the Forefront of Senior Care Data Security Read More...
January 15, 2021 2:31 PM
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WORKING FROM HOME?!



At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

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Featured Editorial

Customers calling in to call centre service had to wait less in 2020. Read More...
January 6, 2021 5:00 AM
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While many customers will visit branches, most will continue to use digital platforms, say industry experts Read More...
January 4, 2021 5:00 AM
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Theft of service is the most common type of fraud that impacts Voice over Internet Protocol (VoIP) phone systems. Let’s take a closer look at how it affects VoIP networks and how your organization can prevent or minimize the risk of this type... Read More...

January 6, 2021 5:00 AM
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It's the new year, and it's time to ramp up your collection of customer insight from your recorded conversations in order to garner competitive intelligence, identify at-risk customers, uncover workflow issues, discover underperforming agents and det... Read More...
January 5, 2021 5:00 AM
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Our Offices will close on Thursday 24th December at 12 noon and re-open on Monday 4th January 2021 at 9am.
During this time members of the team will be dialling in to collect messages and be able to access emails. 
If you are attending an inte... Read More...

December 23, 2020 5:00 AM
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It’s great when a rep in a contact center understands where the company is going and what the goals of the contact center are. This helps the rep’s motivation and also helps them contribute towards achieving the goals. Share your goals with all your ... Read More...
January 15, 2021 5:00 AM
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