[HIDE]

Build Your Professional Network! Log in now (Not a member? click here to register FREE)

Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
17 Connections
Mark Littlejohn
Operations Data Management Consultant
MassMutual
218 Connections
Natalie Gaunce
Director of Contact Center Operations
Humana, Inc.
58 Connections
Rachel Paul
Sales and Service Representative
New York Life
10 Connections
Raul Polanco
Contact Center Supervisor
IGT USA
36 Connections

Industry News

Click To Post Your News! | More News
New Capabilities Expand Genpact Cora Platform’s Ability to Accelerate Customer Journey-Driven Transformation at Scale
Artificial intelligence-based platform’s enhancements connect front-end experiences to back-end operations
10 Minutes Ago
 2 
Share
Grandstream Releases New IP Video Phone for Android™
GXV3370 offers a powerful desktop video phone with 7” touch screen, Android 7.0, integrated WiFi/Bluetooth and more
55 Minutes Ago
 17 
Share
Survox Enhances Multi-Mode Survey Platform
Solution updates simplify user experience with more than 100 enhancements and bug fixes
June 18, 2018 12:42 PM
 48 
Share
Helsinki-based Lumoa Raises Funding to Take AI-powered CX Analytics to New Markets
The Helsinki-based SaaS company Lumoa, which provides AI-powered customer experience analytics software for medium and large sized companies across the Nordics, has just secured funding. The investment round was led by Icebreaker.vc, along with seria...
June 18, 2018 5:00 AM
 68 
Share

Latest Tweets

Industry Social Feed!
14 Minutes Ago
ContactCenterWorld
News : New Capabilities Expand Genpact Cora Platform’s Ability to Accelerate Customer Journey-Driven Transformation at Scale https://www.contactcenterworld.com/view/contact-center-news/new-capabilities-expand-genpact-cora-platforms-ability-to-accelerate-customer.aspx
19 Minutes Ago
Aculab
The #NENA2018 expo is so close! We're all ready to go at booth 343, so make sure you head over and say hello! @911NENA911 #gateways #publicsafety
22 Minutes Ago
Cognizant Technology Solutions
Here's your guide to finding one of the hottest 21 jobs of the future! https://cogniz.at/2tick3s #FutureOfWork #AI
24 Minutes Ago
Carousel Industries
What needs to be done to help startups become scale-ups? We would love to hear your views. Please follow the link and join the conversation. https://lnkd.in/dHktUhP #startups

Job Board

Search Jobs | Post Job (FREE)
Dialer Strategy Manager
Convergent
June 14, 2018 5:00 AM
Payment Processing Manager
Convergent
June 11, 2018 5:00 AM
Collections Manager
Echo Managed Services
June 11, 2018 5:00 AM
Team Manager – 9 Month FTC
Douglas Jackson
June 11, 2018 5:00 AM
Head of Health & Safety
Douglas Jackson
June 11, 2018 5:00 AM
Team Leader
Douglas Jackson
June 11, 2018 5:00 AM

Industry Blogs

More Blogs
June 15, 2018 5:00 AM
MedConnectUSA - Medical Answering Services Don’t Go on Vacation, So That You Can!

As we move into summer, we think about vacations. Or at least we should. Vacations are a time to take a break from work, enjoy time with family and friends, and come back refreshed, ready to reengage with our work and our patients. 


Take ... Read More...
 56 
Share
June 14, 2018 5:00 AM
Creative Virtual - [Meet the Team] Rachael Needham: Building Positive Relationships and Grounding Chatbot Technology in Human-ness

By Mandy Reed, Marketing Manager (Global)
Creative Virtual is one of only four companies in London to be recognised by The Queen’s Awards for Enterprise in the category of Innovation in 2017. The company was selected for this honour not only... Read More...
 57 
Share
June 14, 2018 5:00 AM
mattersight - Mattersight To Attend 19th Annual Customer Contact Week
It’s just a couple of shorts week until the 19th annual Customer Contact Week (CCW) event, and we couldn’t be more excited. CCW’s inspirational keynotes, in-depth educational opportunities, and community-oriented approach form a mem... Read More...
 52 
Share

Tip of the Day

Read More
Cancel Training At Your Peril
June 18, 2018 5:00 AM
 2
 215 
Share

Upcoming Events

Submit Event
AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
 3942 
Share