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Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
17 Connections
Mark Littlejohn
Operations Data Management Consultant
MassMutual
218 Connections
Coty Guyette
Policyholder Service Consultant
MassMutual
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Christina Prince
Supervisor II
Realpage
39 Connections
Andrew Pierce
Operations Analyst
IGT USA
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Daniel Persuitte
Program Manager, Scrum Master
MassMutual
514 Connections

Industry News

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Superfood Company Selects 8x8 for Its One Communications and Contact Center Solution
Sunwarrior Sees Significant Benefits to NetSuite Integration and Robust Reporting Offered in 8x8 X Series
June 19, 2018 11:00 AM
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HireIQ and Genesys Partner to Launch AI-driven Call Center Recruitment Solution
HireIQ has announced that its artificial intelligence (AI) driven software-as-a-service (SaaS) recruitment solution is now available on Genesys® AppFoundry, a dedicated customer experience marketplace.
June 19, 2018 8:00 AM
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Teleopti Partners with ViPcom to Deliver Customer Experience
Teleopti is proud to announce its partnership with ViPcom, a provider in the Dutch market for customer contact solutions and optimization.
June 19, 2018 5:00 AM
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Click Travel Voyages to the Cloud to Transform Customer Service Experience
NewVoiceMedia has helped Click Travel transform its customer service experience while improving employee engagement.
June 19, 2018 4:28 AM
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arvato UK
Our Commercial Director @DebbieNolan20 tells @UtilityWeek how #automation will be the future of collections for utilities once #RPA is integrated with more advanced #AI - https://www.arvato.com/uk/news-and-press/2018/automation-will-be-the-future-of-collections-for-utilities-.html
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Merchants
Does your workforce management system work with you or against you? Contact us to get the 2017 Global Customer Benchmarking Report for free https://www.merchants.co.za/contact-us and find out what we have to say in ensuring all your systems work together to provide optimal efficiency #CXTips
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CallMiner
Take your CX to the next-level. Join us at #CXNYC to learn how the next generation of leaders are using. CX to open doors to explosive growth http://qoo.ly/q88ap
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Firstsource Solutions
"Alone we can do so little; together we can do so much" - Helen Keller #Collaboration #QuoteoftheDay

Job Board

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Commercial Controller
Abtran
June 19, 2018 5:00 AM
Academy Coach (Internal only)
Echo Managed Services
June 18, 2018 5:00 AM
Senior Customer Experience Analyst
Douglas Jackson
June 18, 2018 5:00 AM
Customer Service Manager
Douglas Jackson
June 18, 2018 5:00 AM
Call Centre Agent
Great Communications
June 17, 2018 5:00 AM
Call Centre Agent
Great Communications
June 17, 2018 5:00 AM

Industry Blogs

More Blogs
June 18, 2018 5:00 AM
VoIP Supply - How to Avoid VoIP System Downtime during an Internet Outage
Last week, Comcast suffered a massive outage, affecting thousands of users across the USA including Pacific Northwest, California, Florida and more.
Many businesses were affected by this outage, unable to make or receive phone calls during peak bus... Read More...
June 18, 2018 5:00 AM
VoIP Supply - How to Set Polycom VVX Series Volume to a Persistent Level?
Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with ever... Read More...
June 15, 2018 5:00 AM
MedConnectUSA - Medical Answering Services Don’t Go on Vacation, So That You Can!

As we move into summer, we think about vacations. Or at least we should. Vacations are a time to take a break from work, enjoy time with family and friends, and come back refreshed, ready to reengage with our work and our patients. 


Take ... Read More...
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Tip of the Day

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Check Your Number
June 19, 2018 5:00 AM
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Upcoming Events

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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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