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Mark Littlejohn
Operations Data Management Consultant
MassMutual
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Gayathri (G3) Krishnamurthy
Product Marketing Director
NICE inContact
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David Lee
Director - Patient Access and Care Coordination
Stanford Health Care
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Industry News

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Workforce Management (WFM) technology from Teleopti supports employee engagement at online retailer OTTO Service Centers
Teleopti announced that Germany online retailer for furniture and home furnishing products OTTO has successfully deployed the company’s Workforce Management (WFM) technology to support a national network of 15 ‘relation’ or contact centers offering r...
February 15, 2019 4:10 AM
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AirtelTigo Opens Call Centre in Tema
Telecom operator AirtelTigo in patnership with ISON BPIO, an information technology service provider, has opened a new call centre in Tema on Wednesday.
February 15, 2019 3:10 AM
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Hotline for Services
The Nelson Mandela Bay Municipality is urging all its residents to make use of the municipal mobile application to ensure better service delivery in the metro.
February 15, 2019 2:10 AM
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Frustration over Long Waits for Police 101 Callers
The Sussex Police and Crime Commissioner said she was ‘increasingly frustrated’ by how long it takes for some 101 non-emergency calls to be answered.
February 15, 2019 1:10 AM
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Etech Global Services
Each member counts and adds value to our team! Etech #Vadodara organized a luncheon for our custodial team; it was a fun-filled outing enjoyed by everyone. Here are a few #happymoments from the outing. #WeAreEtech #memories #fun #team
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AIS Call Center
ได้เวลาเปิดสังเวียนโหด กับศึก #ONECHAMPIONSHIP ดูฟรีที่ #AISPLAY คลิก http://m.ais.co.th/ONECTWITTER
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CallNovo Contact Center
With 10 years Offshore #ChinaCallCenter experience, #Callnovo can speak #Chinese on your behalf to all your existing or prospective Chinese Customers from China. We conduct this work using our well trained native speakers sitting in China. https://callnovo.com/offshore-china-call-center/

Job Board

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Payroll Specialist
Inktel
February 14, 2019 5:00 AM
Product Manager
CallFire
February 14, 2019 5:00 AM
Customer Service Advisors 24/7/365 - Internal Only
Echo Managed Services
February 13, 2019 5:00 AM
CAD Schematic Technician
Echo Managed Services
February 12, 2019 5:00 AM
Data & Analytics Developer
Echo Managed Services
February 12, 2019 5:00 AM

Industry Blogs

More Blogs
February 15, 2019 5:00 AM
Asia Telecom - The Rise of Offshore Teams in the Philippines
There was a time when outsourcing was unheard of in the Philippines. But in the early 1990s, the first contact center was established in the country, and since then it has grown into a BPO hub.
The Philippines BPO industry is the second highest reve... Read More...
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February 14, 2019 5:00 AM
Nuance - Robots here, there and everywhere, and now in the office
Nuance’s Document Imaging Division is now part of Kofax. Learn more
Excuse me for one moment while I move away from my laptop to let the eufy RoboVac work its magic around my desk. In 2019, it’s hardly novel that little robot vacuums wan... Read More...
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February 14, 2019 5:00 AM
BrainSell Technologies - “Dear CRM: It’s not you, it’s me.”
It’s the loveliest time of the year: Valentine’s Day. Today is the day to celebrate love and pledge your undying devotion to loved ones – sometimes across a fancy meal in an Italian bistro, and sometimes across social media channels... Read More...
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Tip of the Day

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Crazy But True!
February 16, 2019 5:00 AM
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Meet with the President of ContactCenterWorld.com and fellow members in the area. ContactCenterWorld.com will present 20+ best practice ideas from award winners and also information about upcoming NEXT Generation Best Practice events and more. Venue ... Read More...
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