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People in distress need to just dial '112' now, instead of remembering and calling different helpline numbers such as '100', '101', '102', '104', '108' and '181 Read More... 50 Minutes Ago
Taking the initiative in Haryana, Municipal Corporation, Yamunanagar-Jagadhri, has launched a complaint centre based on call centre methodology. Read More... December 5, 2020 12:27 AM
Fanvil, a global provider of Unified Communication devices and solutions, announced the launch of its all-new i series indoor stations all around the world. Read More... December 4, 2020 11:31 PM
At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
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Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
Software release provides enhanced workflow, gamification, and agent coaching capabilities and integration with leading meeting solutions vendors November 20, 2020 12:42 PM
ContactCenterWorld is pleased to announce the winners of the 15th Annual Global Top Ranking Performers Awards from Best in Asia Pacific (APAC). The award winners were announced at an awards ceremony on 5th of November. November 9, 2020 7:32 PM
Choosing the best-fit contact center software for your business could sometimes be challenging if you aren’t too familiar with technological evolvement and don’t know the right questions to ask. Read More... December 2, 2020 5:00 AM
As a business, customer service calls are inevitable. Knowing the types of callers to expect and how to deal with each one as an individual is the key to providing excellent customer service. Businesses reportedly lose billions of dollars per year ... Read More... November 30, 2020 5:00 AM
The idea of better customer service dates back to the 1760s, where customer support teams emerged as a result of the industrial revolution. The reason customer service started is the same reason it exists today: knowing what your customers w... Read More... November 22, 2020 5:00 AM
Despite their limitations and continued decline, closed call center software solutions still exist, even though they can be difficult to modify, support and integrate into an existing telephony environment. Open systems, on the other hand, offe... Read More... November 18, 2020 5:00 AM
Does your company have a policy for internet, e-mail, and personal telephone usage? If you do, is it clearly communicated to all staff? Spend some time (it doesn’t take long) to develop guidelines on what employees can and can’t do and also advise st... Read More... December 4, 2020 5:00 AM
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At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
Click Here to view
Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
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