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Industry News

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Clarabridge, a global provider in Customer Experience Management (CEM), announced that the Clarabridge CX Analytics solution now integrates with Amazon Web Services (AWS) Contact Center Intelligence... Read More...
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At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

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Customers calling in to call centre service had to wait less in 2020. Read More...
January 6, 2021 5:00 AM
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While many customers will visit branches, most will continue to use digital platforms, say industry experts Read More...
January 4, 2021 5:00 AM
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Theft of service is the most common type of fraud that impacts Voice over Internet Protocol (VoIP) phone systems. Let’s take a closer look at how it affects VoIP networks and how your organization can prevent or minimize the risk of this type... Read More...

January 6, 2021 5:00 AM
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It's the new year, and it's time to ramp up your collection of customer insight from your recorded conversations in order to garner competitive intelligence, identify at-risk customers, uncover workflow issues, discover underperforming agents and det... Read More...
January 5, 2021 5:00 AM
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Our Offices will close on Thursday 24th December at 12 noon and re-open on Monday 4th January 2021 at 9am.
During this time members of the team will be dialling in to collect messages and be able to access emails. 
If you are attending an inte... Read More...

December 23, 2020 5:00 AM
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Calculate the Life Time Value (LTV) of your customers and ask all your client facing colleagues to do the same. Then explain that 1 unhappy customer may tell as many as 16 (even more these days via the internet!) and calculate the lost business.

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January 16, 2021 5:00 AM
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