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Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
17 Connections
Rachel Paul
Sales and Service Representative
New York Life
36 Connections
Mark Littlejohn
Operations Data Management Consultant
MassMutual
218 Connections
Mikhail Rogov
Vice President, Application Development
Scivantage
33 Connections
Daniel Persuitte
Program Manager, Scrum Master
MassMutual
515 Connections
Christina Prince
Supervisor II
Realpage
39 Connections

Industry News

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Sitel Group Immediately Hiring Full-Time Positions in Amarillo Customer Experience Center
Global customer experience management provider adding up to 100 jobs through the end of 2018
June 19, 2018 11:16 PM
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Hotel Call Center in South Carolina Closing Later this Year
A call center that handles reservations for a number of hotels in closing in South Carolina later this year, eliminating more than 600 jobs.
June 19, 2018 9:08 PM
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KM2 Solutions Opens Second Omni-channel Contact Center in Castries, St. Lucia
KM2 Solutions, a US-based, near shore contact center services provider has opened a new contact center in St. Lucia, expanding their footprint of near shore locations to 9 centers in 5 countries.
June 19, 2018 7:01 PM
 53 
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Czech Bank Introduces Voice Biometrics for Call Centre Customer Authentication
Ceská sporitelna has rolled out voice biometrics technology from Nuance Communications, enabling customers to identify themselves to call centre staff simply by speaking.
June 19, 2018 4:53 PM
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Latest Tweets

Industry Social Feed!
24 Minutes Ago
GetApp
Slow page loading, poor mobile-optimization, and old-fashioned web designs with many generic images and pop-ups are the top things people hate about websites. If your business websites exhibits any of these, it's time for a redesign. http://bit.ly/2lhqSwu
25 Minutes Ago
Genesys
Genesys SVP @Pistolprce shared the secret to a winning strategy at the @forrester #CXNYC event today! Come talk about your connected moments at the Genesys booth #37. #MomentsConnected #CX #CCTR
29 Minutes Ago
Convirza
It's no secret, email marketing is back in vogue and these are the top 5 Key Performance Indicators (data points) you want to be monitoring in your strategy! https://www.convirza.com/blog/top-5-email-marketing-kpis-track-2018?utm_medium=social #email #emailmarketing #marketing #data #analytics #tech #tips #advice
29 Minutes Ago
First Data
First Data is proud to be listed on @VETSIndexes due to our consistent and top-notch support of the military community. #FDSalutes

Job Board

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Commercial Controller
Abtran
June 19, 2018 5:00 AM
Academy Coach (Internal only)
Echo Managed Services
June 18, 2018 5:00 AM
Senior Customer Experience Analyst
Douglas Jackson
June 18, 2018 5:00 AM
Customer Service Manager
Douglas Jackson
June 18, 2018 5:00 AM
Call Centre Agent
Great Communications
June 17, 2018 5:00 AM
Call Centre Agent
Great Communications
June 17, 2018 5:00 AM

Industry Blogs

More Blogs
June 18, 2018 5:00 AM
VoIP Supply - How to Avoid VoIP System Downtime during an Internet Outage
Last week, Comcast suffered a massive outage, affecting thousands of users across the USA including Pacific Northwest, California, Florida and more.
Many businesses were affected by this outage, unable to make or receive phone calls during peak bus... Read More...
 18 
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June 18, 2018 5:00 AM
VoIP Supply - How to Set Polycom VVX Series Volume to a Persistent Level?
Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with ever... Read More...
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June 15, 2018 5:00 AM
MedConnectUSA - Medical Answering Services Don’t Go on Vacation, So That You Can!

As we move into summer, we think about vacations. Or at least we should. Vacations are a time to take a break from work, enjoy time with family and friends, and come back refreshed, ready to reengage with our work and our patients. 


Take ... Read More...
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Tip of the Day

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Check Your Number
June 19, 2018 5:00 AM
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Upcoming Events

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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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