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Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

DaMario Pendergrass
HR Generalist IV

Realpage

James Vitali

Western & Southern Financial Group

Tamika Byrd
Call Center Director

MassMutual

Daniel Persuitte
Customer Service Director

MassMutual

501

Shelby Faris
Marketing manager

Bright Pattern Inc

Industry News

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Enghouse Interactive’s CCSP Platform Helps GCI Deliver Omni-channel Contact Center Capability in the Cloud

Housing and homelessness charity, Shelter, take to the cloud for greater business agility with GCI’s new Cloud Contact Center
April 20, 2018 3:47 AM

Capita Receives Welcome Boost as it Wins Contract Extension with BBC

Capita will continue to provide the BBC with audience feedback, ideas for programme-making and new ways to encourage public participation
The deal will extend Capita’s contract with the BBC for an initial five years
April 20, 2018 2:20 AM

Nationwide Safe Schools Call Centres Will Help Keep Children Safe

The call centre recorded 1034 cases of crime in the 2017/18 financial year, including 27 cases of weapon possession and 214 cases of gang-related shootings and 595 assault cases.
April 20, 2018 12:54 AM

300 Complaints a Month over South Africa's Health Facilities

The Office of Health Standards Compliance (OHSC) has seen a surge in complaints to its consumer hotline in the wake of the Life Esidimeni tragedy‚ it told parliament on Wednesday.
April 19, 2018 11:27 PM

Latest Tweets

Industry Social Feed!

23 Minutes Ago

Merchants SA (South Africa)

The clock has started, @jeanniebom has set off on her @The36ONE MTB race in Oudshoorn, she has to complete the 361 km within 36 hours #theultimaterace ! Merchants can change peoples lives with a new career within 3 months of applying - we know you can do this!!

25 Minutes Ago

Rostrvm

Great article via @callcentrehelp - Top Tips to Improve Listening Skills on the Telephone https://tinyurl.com/ycjm4hqv #callcentre #custserv #CustomerService

36 Minutes Ago

Webhelp

What’s the cost of disconnected #customer service? http://bit.ly/2JcCACL #custserv #cx #cxo

36 Minutes Ago

TechMahindra

"Digital exchange of value or remittances will bring down transaction costs substantially. In places like Africa,these will also integrate seamlessly with the #MobileWallets which are a proven mechanism for storing value & conducting transactions”~@avivek77 on Future of Commerce

37 Minutes Ago

Douglas Jackson Limited

Closing the leadership gap - Raconteur https://buff.ly/2vt5w7t

Featured Editorial

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Minimum Technology for Inbound Call Center Vendors

April 20, 2018 5:00 AM

Introducing Gen Z – “Millennials on Steroids”

April 19, 2018 5:00 AM

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Members' Updates....

Sharon Price has connected with Eren Ulger
April 20, 2018 8:50 AM

Eren Ulger has connected with Grace Heny
April 20, 2018 8:50 AM

APAC Newsletter - Friday, April 20, 2018 has now been published
April 20, 2018 7:43 AM

Shelly Supit has connected with Mohamad Irvan
April 20, 2018 6:26 AM

Joar Ckuco has connected with Mohamad Irvan
April 20, 2018 6:26 AM

Billy Chen has connected with Mohamad Irvan
April 20, 2018 6:26 AM

Mirza Afifa has connected with Mohamad Irvan
April 20, 2018 6:26 AM

Parmeshwar Karkale has connected with Mohamad Irvan
April 20, 2018 6:26 AM

Mutia Balkis has connected with Mohamad Irvan
April 20, 2018 6:26 AM

Job Board

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Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Customer Service Manager

Douglas Jackson
April 19, 2018 5:00 AM

Data Analyst – 6 month contract

Douglas Jackson
April 19, 2018 5:00 AM

Senior Data Analyst

Douglas Jackson
April 19, 2018 5:00 AM

Business Analyst – IT focused

Douglas jackson
April 19, 2018 5:00 AM

Conseiller de Clientèle en Français – Webhelp, Porto

Webhelp Porto
April 18, 2018 5:00 AM

Industry Blogs

More Blogs

April 18, 2018 5:00 AM

VoIP Supply - Office Solutions with Refurbished IP Phones & Wireless Headsets

Are you looking for a complete IP phone and headset solution for your workplace, but have a limited budget? Consider buying a Refresh IP phone from our refurbished stock and pairing it with a wireless or wired headset.
Here are a few examples of wh... Read More...

April 18, 2018 5:00 AM

VoIP Supply - What is the Password for the RenegadePBX Pro 75?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with ever... Read More...

April 17, 2018 5:00 AM

Welsh Contact Centre Forum - New Welsh Contact Centre Forum Membership Packages Announced

New Associate Membership Packages
Platinum
1 year Membership
2 x people to 4 x quarterly forum meetings a year
1 x stand at 1 x quarterly forum meeting
4 x marketing emails within year of membership
Website presence
Marketing of any events/n... Read More...