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Mikhail Rogov
Vice President, Application Development

Scivantage

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Raul Polanco
Contact Center Supervisor

IGT USA

Steven Earle
EVP Strategy & Business Development

We Are Communities

Chris Bauserman
VP, Product and Segment Marketing

NICE inContact

Sandy King
Call Center Manager

Community Health Care

Industry News

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Tethr's AI-based Platform for Phone Conversations Achieves PCI Level 1 Certification

Company's communications intelligence platform for enterprise contact centers and financial services organizations is HIPAA-compliant, HiTrust-certified and now PCI-V3.2L1-certified
April 24, 2018 12:14 AM

Missouri Governor Greitens Announces Improvements in Tax Call Center Response Rates

Missouri Governor Eric Greitens visited with employees in the Department of Revenue (DOR) to thank them for their work in improving the call center.
April 23, 2018 6:34 PM

Ozarks Electric Selects Noble to Improve Customer Experience

Contact Center Technology Provider Teams with Electric Service Cooperative
April 21, 2018 4:18 AM

157

Company Rescues 60 Jobs After Irvine Firm Goes Bust

1Call Direct are looking to recruit even more staff and are also in talks with former Stellar employees.
April 21, 2018 3:18 AM

147

Latest Tweets

Industry Social Feed!

41 Minutes Ago

Ameyo

#TuesdayThoughts When it comes to customer service, empower everyone in the organization to be a leader, and they should lead by example. #customerservice #CustServ #CustomerServiceQuote #quote #QuoteofTheDay

47 Minutes Ago

Tata Consultancy

Our CEO Rajesh Gopinathan thanks employees and customers as @TCS surpassed the US $100 billion market capitalization(m-cap) figure, becoming the first Indian IT firm to cross this mark.

52 Minutes Ago

Stellar

With the @Panviva knowledge management system, Stellar has helped @simplyenergy to achieve a 25% reduction in average call handling times and 50% reduction in floor support. Read the case study now: https://www.panviva.com/wp-content/uploads/2015/09/CaseStudy_StellarEnergy_US_web.pdf

April 24, 2018 5:00 AM

Ecosmob Technologies Pvt. Ltd.

Ecosmob Technologies develops carrier-grade #Softswitch solutions for next generation Internet Telephony - #VoIP providers, ITSP's, and #CallingCard companies. Click here to know more: https://goo.gl/CEyL9t

April 24, 2018 4:54 AM

Miratel Solutions Inc

Looking for a new #MeatlessMonday dish? Try this #recipe for #Vegan Bean and Grain Stew with Garlic and Chiles http://ow.ly/Fiei30jCZnv #CSR #MondayMotivation

Featured Editorial

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The Top Three Ways to Drive Growth and ROI in the Services Industry

48 Minutes Ago

Minimum Technology for Inbound Call Center Vendors

April 20, 2018 5:00 AM

311

Members' Updates....

Siddharth Sahu has contributed editorial to the website.
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April 24, 2018 3:09 AM

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Job Board

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Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Customer Service (Permanent contract)

Abtran
April 19, 2018 5:00 AM

Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Customer Service Manager

Douglas Jackson
April 19, 2018 5:00 AM

Data Analyst – 6 month contract

Douglas Jackson
April 19, 2018 5:00 AM

Senior Data Analyst

Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs

April 23, 2018 4:47 PM

Calabrio - Contact Center Leaders: 16 Telling Questions that Reveal How Well You Really Know Your Customers

As you well know, contact center data captured during your agents’ interactions with customers can give you critical insights that help you outpace your competitors and evolve your business. And today’s rich combination of speech analytic... Read More...

April 20, 2018 5:00 AM

Integrated Telemanagement Services - 4 things to do before deploying Skype

From instant messaging to video conferencing, Skype for Business offers many communication features many companies need to be productive. But before you start making calls on Skype, there are four things you should do to ensure crystal-clear qual... Read More...

April 20, 2018 5:00 AM

Select Answering Service - What is Exceptional Customer Service

What is Exceptional Customer Service and How to Provide It
What is exceptional customer service? And does your company provide it? Check out our tips for delivering superior customer service.
As a business owner, you have so many things to focus ... Read More...