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TIPS FOR MEMBERS

WORKING FROM HOME?!



At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

Click Here to view

Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.

Industry News

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All-in-one Dashboard for Remote Customer Teams - Free
The innovators behind an all-in-one customer support dashboard for remote and on-site teams, Summatti is helping companies make the work-for-home transition easier by providing one month of free access to their insights package.
April 7, 2020 4:40 AM
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Premium Content

Working Solutions Advises Businesses to Rethink Training in a COVID-19 World
Working Solutions, a leader in on-demand contact center services, has educated 100,000s of remote workers over nearly 25 years. With the coronavirus, Tamara Schroer, a 20-year veteran in virtual education, offers five tips for businesses to teach their new remote workers.


March 27, 2020 1:38 PM
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Vonage Release Multiple New Free Services
Press release covering a range of fee services offered by Vonage to assist businesses during the Covid-19 pandemic
March 22, 2020 10:13 PM
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Call Center Studio Partners with Google to Migrate Call Centers to Remote Work against COVID-19 Threat.
CCW members can benefit Google-backed funding for 200-1000 seat range operations to migrate to remote work by Call Center Studio.

March 16, 2020 3:34 PM
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‘Many call centres take payments, making home-working risky from a legal perspective. Yet if an on-site employee catches coronavirus, hundreds more may be taken offline’ @TheEconomist https://okt.to/0USJeT Run a fully compliant #ContactCentre from home: https://okt.to/9xJFXp
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Choosing a Vendor
April 7, 2020 5:00 AM
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Industry Blogs

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April 6, 2020 5:00 AM
Douglas Jackson Limited - Accelerated Digital Transformations
Over the last couple of weeks, I’ve had some interesting conversations with senior leaders particularly those operating in the digital transformation space.
A number of conversations have gravitated to the lack of ‘red tape’ during... Read More...
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April 1, 2020 5:00 AM
Livesalesman - 7 Unforeseen Customer Instances and Ways To Handle Those
People perceive customer service as a monotonous job routine; a customer comes in with a query, gets a response from the team, and goes his/her way after that. It is like that unless it isn’t.
Anybody who has worked in customer service wishes ... Read More...
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April 1, 2020 5:00 AM
PATLive - Small Business Tips: Guide to Working from Home
The number of remote workers has been rapidly increasing over the past five years. In early 2020, 3.4% of U.S. workers worked remotely, accounting for millions of individuals. 
Today, the coronavirus crisis has required millions of people acros... Read More...
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2020 EMEA - NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES Conference
15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
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2020 AMERICAS - NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES Conference
15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
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2020 APAC - NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES Conference
15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
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