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Doreen Payne-Mahala
Asset Retention Specialist
MassMutual
107 Connections
Jessica Reid
Call Center Specialist
MassMutual
237 Connections
Mark Littlejohn
Operations Data Management Consultant
MassMutual
218 Connections
Raul Polanco
Contact Center Supervisor
IGT USA
28 Connections

Industry News

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Dubai Municipality Call Centre Receives 215,000 Calls in Q1, 2018
The Call Centre in Dubai Municipality's Customers and Partners Relations Department received during the first quarter of the year, 215,000 calls and 85 percent of them were answered within 20 seconds, recording 73.3 percent improvement in callback ra...
May 25, 2018 3:48 AM
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Job Losses in Dundee as Closure of Tesco Direct Announced
Tesco workers are set to loss their jobs at the customer service centre in Dundee.
May 25, 2018 2:34 AM
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Jabra Strengthens its Presence in India
“The new partnership with Innova strengthens Jabra’s presence in India and brings us closer to our customers,” said Mark Leigh, president, Asia Pacific, Jabra.
May 25, 2018 1:20 AM
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Anxious Students in Chennai Keep Helpline Numbers Busy
The 24-hour helpline number that has been set up with the objective of providing information on education and offer guidance to students, received lesser calls on Wednesday, when Class X results were released, compared to the day the Class XII result...
May 25, 2018 12:06 AM
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Latest Tweets

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Capita Customer Management
We unveil the six questions you should be asking to improve #CX
26 Minutes Ago
Madison MK
Hoy hemos recibido la visita de @Discatel en nuestras instalaciones por motivo de la celebración del 10º aniversario del proyecto. 10 años trabajando en la integración de personas con #discapacidad en #ContactCenter . @AEERC_es
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AVOXI
Updating to a VoIP Call Center platform lets you take advantage of cloud technology while reducing monthly costs. AVOXI looks at the cost factors. https://goo.gl/S3tMKx
31 Minutes Ago
GN Audio
Growing up, my dad worked in an antique store. I watched my dad connect with each customer on a personal level through story. Products can be much more meaningful to people if you can wrap a good story around them. I bring that with me always - Mason Walker, President at Audigy.

Job Board

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Professional Collections Representative
Convergent
May 24, 2018 5:00 AM
Senior Operations Manager
Douglas Jackson
May 24, 2018 5:00 AM
Call Center Representative
Convergent
May 23, 2018 5:00 AM
Correspondence Team Member
Echo Managed Services
May 23, 2018 5:00 AM

Industry Blogs

More Blogs
May 25, 2018 5:00 AM
Teleopti - The Reality of AI for WFM – What it Means for Software Performance and Contact Center Processes
Following the launch of Teleopti’s Artificial Intelligence (AI) initiative, infusing core WFM with machine learning to make it more efficient and adaptive, Jeremy Hamill-Keays looks at the reality of AI for WFM. What is AI really and what effec... Read More...
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May 24, 2018 5:00 AM
Dialogic - Telecom Meets Digital: The Importance of Establishing Controls
Access to the internet has never been easier. Your phone has wifi data while at home and wireless data while on the go. Your favorite café and store offer wifi to guests. Your work files can be accessed remotely from across the world. While we... Read More...
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May 24, 2018 5:00 AM
Douglas Jackson Limited - The Missing Link to Employee Engagement
In a world where customers and employees have an ever-growing number of platforms to discuss and rate your company, customer and employee experience must be at the forefront of every successful businesses strategy;
‘Businesses that have an emp... Read More...
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May 25, 2018 5:00 AM
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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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