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John Sansevero
Commercial Account Executive
2NDGEAR
12 Connections
Raul Polanco
Contact Center Supervisor
IGT USA
26 Connections
Mike Rehmann
Marketing Coordinator
Calabrio
4 Connections
Mikhail Rogov
Vice President, Application Development
Scivantage
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Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
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Kelly Archibald
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Speak Volumes, Inc.
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Industry News

Click To Post Your News! | More News
Missouri Governor Greitens Announces Improvements in Tax Call Center Response Rates
Missouri Governor Eric Greitens visited with employees in the Department of Revenue (DOR) to thank them for their work in improving the call center.
April 23, 2018 6:34 PM
 27 
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Ozarks Electric Selects Noble to Improve Customer Experience
Contact Center Technology Provider Teams with Electric Service Cooperative
April 21, 2018 4:18 AM
 147 
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Company Rescues 60 Jobs After Irvine Firm Goes Bust
1Call Direct are looking to recruit even more staff and are also in talks with former Stellar employees.
April 21, 2018 3:18 AM
 140 
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Schools Call Centre Not Being Used -- Naptosa
Schools do not report incidents to the Safe Schools Call Centre because they fear being red-zoned.
April 21, 2018 2:18 AM
 129 
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Latest Tweets

Industry Social Feed!
14 Minutes Ago
Ceridian
We had such a great time at the #CFA2018 gala last night! Be sure to stop by booth #204 at #CFA2018 today to learn how @Ceridian #MakesWorkLifeBetter . @CFAFranchise
17 Minutes Ago
Star2Star Communications
Where there's a will, there's a way. Don't give up! #MotivationalMonday #MondayMotivation
18 Minutes Ago
PhoneBurner
RT @nrichmund : 87% of #sales calls go unanswered. So you'd better have a winning voicemail script. Here's how to create an irresistible one - no matter what you sell. https://buff.ly/2Ib8akx via @PhoneBurner
21 Minutes Ago
Verisk
Do you know how to protect your safety and #security online when you're connected to #smartdevices ? https://vrsk.co/2Ji035k via @Forbes #IoT
22 Minutes Ago
Fuze
As enterprises look ahead to the #futureofwork , our collaborative office design serves as a foundation for the #digitalworkplace , according to @Gartner . Learn more https://bit.ly/2Jfj35h #tech

Featured Editorial

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Minimum Technology for Inbound Call Center Vendors
April 20, 2018 5:00 AM
 301 
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Introducing Gen Z – “Millennials on Steroids”
April 19, 2018 5:00 AM
 307 
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Members' Updates....

Teresa Anderson has connected with Kelly Archibald
April 23, 2018 7:01 PM
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Billy Chen has connected with DaMario Pendergrass
April 23, 2018 6:45 PM
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Ray Collyer has connected with Mikhail Rogov
April 23, 2018 6:26 PM
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Miguel Azevedo has connected with Sara Guimarães
April 23, 2018 6:10 PM
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Claudia Martins has connected with Sara Guimarães
April 23, 2018 6:10 PM
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Limon Ahmed has connected with John Sansevero
April 23, 2018 4:49 PM
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Shawn Meade (United States) just joined our association! Welcome!
April 23, 2018 4:43 PM
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Alan Hubbard has connected with David Birittieri
April 23, 2018 2:53 PM
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Mike Rehmann has connected with David Birittieri
April 23, 2018 2:53 PM
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Job Board

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Business Analyst
Echo Managed Services
April 20, 2018 5:00 AM
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Customer Service (Permanent contract)
Abtran
April 19, 2018 5:00 AM
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Contact Centre Manager (Web Chat)
Douglas Jackson
April 19, 2018 5:00 AM
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Customer Service Manager
Douglas Jackson
April 19, 2018 5:00 AM
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Data Analyst – 6 month contract
Douglas Jackson
April 19, 2018 5:00 AM
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Senior Data Analyst
Douglas Jackson
April 19, 2018 5:00 AM
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Industry Blogs

More Blogs
April 23, 2018 4:47 PM
Calabrio - Contact Center Leaders: 16 Telling Questions that Reveal How Well You Really Know Your Customers
As you well know, contact center data captured during your agents’ interactions with customers can give you critical insights that help you outpace your competitors and evolve your business. And today’s rich combination of speech analytic... Read More...
 23 
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April 20, 2018 5:00 AM
Integrated Telemanagement Services - 4 things to do before deploying Skype


From instant messaging to video conferencing, Skype for Business offers many communication features many companies need to be productive. But before you start making calls on Skype, there are four things you should do to ensure crystal-clear qual... Read More...
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April 20, 2018 5:00 AM
Select Answering Service - What is Exceptional Customer Service

What is Exceptional Customer Service and How to Provide It
What is exceptional customer service? And does your company provide it? Check out our tips for delivering superior customer service.
As a business owner, you have so many things to focus ... Read More...
 18 
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Tip of the Day

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The Initial Meeting
April 23, 2018 5:00 AM
 157 
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Event Videos

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February 6, 2018 5:00 AM
How to email and live chat with connections
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February 6, 2018 5:00 AM
How to set up and update your professional profile
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Upcoming Events

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EUROPE, MIDDLE EAST & AFRICA - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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