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As many as 5,000 citizens registered complaints on this helpline. Read More...
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The continued drive from airlines to utilise self-service or non-voice channels is creating serious frustration and concerns for travellers. Read More...
March 24, 2023
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The augmented staffing model allows businesses to save money without compromising the experience. Read the benefits of the augmented team. Read More...
March 22, 2023
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According to the new report, 91% of retailers are experiencing an increase in return rates, yet most continue to treat returns as a cost of doing business
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Research shows that 99% of marketers say they will shift their customer engagement strategies as consumers tighten their everyday spending Read More...
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Call center quality assurance (QA) is an important part of any organization’s customer service strategy. It requires evaluating the performance of call centers and agents, identifying areas for improvement, and providing feedback to ensure qual... Read More...
February 12, 2023
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Call Assist’s professional virtual office services in Geelong give clients the perfect blend of affordability, usability and efficiency.
Whether you are a start up, a government agency or an established business it makes perfect sense to outso... Read More...

January 29, 2023
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Agent compliance infractions can lead to unwanted penalties for your organization. Consider this:

Dodd-Frank Act penalties can amount to $1 million or more
PCI Compliance penalties can be $5,000 per month per agent
MiFID II infrac... Read More...

January 27, 2023
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We have all experienced automatic call distribution (ACD), sometimes also called automated call distribution, when calling our favorite (or not so favorite) companies.    
Here’s what ACD often sounds like: “Please ho... Read More...

January 27, 2023
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We can all remember the old ways of recruiting staff – have an advert with a postal address and ask applicants to write in. The process would take weeks to complete. Now that it is getting harder to recruit new staff, shorten the process as much as p... Read More...
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Members' Updates....

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Are you planning to attend ContactCenterWorld.com events in 2023? Check the events to attend link at the top of this page. Here are some recent comments from our delegates


December 29, 2022 12:19 PM
Ange Mallam has connected with John Mathieson
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Paras Kharel has connected with John Mathieson
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Patrick Walsh has connected with Sonelle Buys
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Tedy Fernando Poandra has connected with Retno Ambar Arum
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