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Mark Littlejohn
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MassMutual
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American Help Desk
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Senior Vice President, Customer Service
Web.Com, Inc
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Industry News

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Dash Platform Selected by Canlan Ice Sports Corp. as its CRM Software Solution
Dash to create new UI platform tailored to further enhance the unique and exceptional experience that Canlan provides to its customers
November 13, 2018 4:00 PM
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DepEd Launches #BeCyberSafe
The Department of Education (DepEd)y led the launching of program which aims to inform and educate learners, teachers, parents, and the school community on how children can be safe online.
November 13, 2018 12:00 PM
 45 
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Hoax Callers at Police Helpline Warned of Stern Action
The Islamabad police have been directed to install a system to trace CNIC details as well as location of those callers making hoax phone calls at police help-lines and initiate legal action against them.
November 13, 2018 8:00 AM
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Fiji's Child Helpline Receives 42,000 Calls Since 2015
Fiji's National Child Helpline (1325) has received more than 42,000 calls since its launch in April 2015.
November 13, 2018 4:00 AM
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Premium Content

Noble Systems to Showcase Award-winning Gamification Platform at ICMI Contact Center Demo 2018
Noble Gamification catalyzes contact center performance, prevents attrition by motivating agents to deliver consistently better customer experiences; Market-leading software earns 2018 Frost & Sullivan Customer Value Leadership Award for Workforce Engagement Management Gamification Solutions
November 8, 2018 9:28 AM
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Customer Service in Growing Mid-Size Companies: Challenges and Path to Success
Midsize businesses are often caught between a rock and a hard place. On one hand, the customer service landscape for these companies is no less competitive than enterprises. On the other hand, they don’t have as many resources.
November 8, 2018
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Job Board

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Remote Medicare Biller
Convergent
November 7, 2018
Compliance / Health & Safety Assistant
Douglas Jackson
November 7, 2018
Property Health & Safety Manager
Douglas Jackson
November 7, 2018
Property Manager
Douglas Jackson
November 6, 2018
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November 2, 2018
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November 2, 2018
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Industry Blogs

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November 13, 2018
Teleperformance - CX Lab Report: Australia

 
2018 marks the year for Australia setting a good economic pace in recent times. From an economic perspective, the country continues to show its strength after its annual GDP growth recorded last June increased to 3.4%. This growth—fro... Read More...
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November 12, 2018
Douglas Jackson Limited - ‘Delivering World Class Service With a Human Touch’ – UK National Contact Centre Conference 2018
Ann-Marie Stagg and the CCMA, who will achieve their 25 year anniversary next year, held the UK National Contact Centre Conference 2018 at the British Library. The theme; Delivering World Class Service With a Human Touch.

The event sponsored by Ge... Read More...
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November 12, 2018
Fusion BPO Services - Will AI (Artificial Intelligence) Replace Or Enhance A Call Center?

 
In this age of technology, we move towards a day when all our problems can be resolved at the press of a button. However, such a day of instant quality solutions to the difficult problem is still a distant dream. However, some think that th... Read More...
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November 12, 2018
Call Center Pros (Dominican Republic) - The Individualization of the Customer Experience
One size rarely fits all. It seems obvious, right? Well, apparently it is not, judging by the frequency with which companies have a customer service strategy that forces its agents to treat everyone based on the same template, the same speech, and th... Read More...
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Tools, Providers, Culture
November 13, 2018
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