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Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
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Mark Littlejohn
Operations Data Management Consultant
MassMutual
218 Connections
Jay Knudson
VP Operations
Realpage
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Rachel Paul
Sales and Service Representative
New York Life
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Coty Guyette
Policyholder Service Consultant
MassMutual
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Industry News

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PMC Anti-bribe Helpline
Residents can register complaints against any municipal official who demands a bribe or is involved in corruption on a helpline number launched by the Patna Municipal Corporation.
18 Minutes Ago
Genpact Awarded U.S. Patent for its Natural Language Understanding Technology Framework
Breakthrough ability to digitally process natural language helps companies accelerate time-to-value in digital transformation
55 Minutes Ago
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TransPerfect Expands Global Footprint with Acquisition of Language Services Provider TranslateNow
Operations in Shenzhen and San Francisco Enhance TransPerfect’s APAC Presence and Ability to Serve the Region’s Growing Demand for Translation Services and Technology
June 22, 2018 4:30 PM
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Vonage Expands Omnichannel Cloud Contact Center Solution to Vonage Business Cloud Customers
Vonage CX Cloud Includes Real-Time Sentiment Analysis and Enhanced Self-Service With Chatbots and Visual IVRs Powered By Nexmo
June 22, 2018 3:53 PM
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Stefanini
Let’s co-create solutions together. Work with us! Click here: https://stefanini.com/en/careers/
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Call Center Services International
"Partnering with CCSI has made our nearshore center a successful venture. They had the expertise to recruit qualified personnel and provide key administrative support in Mexico." Discover how TEMPOE's team-building activities in n… https://lnkd.in/g7z-YaT https://lnkd.in/gd4TkFf
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Broad-Connect Telecom
Your business is expanding. Can your phone system keep pace without delay and disruption? Find out how a Hosted PBX solution scales on demand at http://ow.ly/p0hr50hMOkH

Job Board

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Customer Service Representative
Convergent
June 21, 2018 5:00 AM
Sr Business Analyst
CallFire
June 21, 2018 5:00 AM
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Douglas Jackson
June 21, 2018 5:00 AM
Remote Clinical Appeals Nurse
Convergent
June 20, 2018 5:00 AM
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June 19, 2018 5:00 AM

Industry Blogs

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June 21, 2018 5:00 AM
VoIP Supply - How to Secure Your VoIP Phone Calls with the GXP Phones and UCM6200
Grandstream UCM IP PBX and GXP VoIP Phones are some of the hottest products VoIP Supply carries. In our latest webinar with Grandstream, we had over 100 participants join us to learn about how to secure VoIP phone calls with Grandstream’s GXP p... Read More...
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June 21, 2018 5:00 AM
VoIP Supply - The Grandstream GXP1760W Awarded Best VoIP Device by ITSPA
Grandstream, a leading manufacturer of IP voice and video communications equipment, announced that their GXP1760W Mid-Range WiFi Phone has been selected as the Best VoIP Device at the 2018 ITSPA Awards!

About The GXP1760W
Grandstream’s GXP1... Read More...
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June 21, 2018 5:00 AM
Specialty Answering Service - Infographic: Call Center Software Reviews

Call Center software, also known as contact center software, is the technology that call centers and answering services use to not only route and answer calls, but to also provide your callers with exceptional customer support. Call center software... Read More...
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Tip of the Day

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Play Your Agents Their Calls
June 22, 2018 5:00 AM
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Do you do this in your center?
July 25, 2014 8:37 AM EST
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Upcoming Events

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ASIA PACIFIC - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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