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DaMario Pendergrass
HR Generalist IV
Realpage
27 Connections
David Birittieri
Assistant Vice President - Head of IT Customer Service
MassMutual
196 Connections
Todd Stephens
Director- Humana Member Service Operations
Humana, Inc.
131 Connections
Daniel Woods
VP - Global Client Engagement
Concentrix
165 Connections

Industry News

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Aviva Axing 1,800 Jobs Amid Plans to Slash Costs
Job fears have arisen for a major Bishopbriggs call centre as the company plans to axe jobs.
June 14, 2019 1:00 AM
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CommsChoice Restructures to Focus on Channel Sales
Listed cloud telephony company CommsChoice has revealed plans to restructure its sales and customer service operations to favour its growing channel sales business.
June 13, 2019 9:00 PM
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Exam One to Bring Nearly 100 Jobs to Sedalia
A new technology business is set to come to Sedalia by the end of the summer, bringing nearly 100 jobs.
June 13, 2019 5:00 PM
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VXI to Hire 1,200 Agents
VXI Global Solutions Inc. in Davao City is targeting to hire another 1,200 call center agents this year with the opening of its fourth recruitment hub.
June 13, 2019 1:00 PM
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Latest Tweets

Industry Social Feed!
36 Minutes Ago
Blackbaud
Brilliant to have @jeremyheimans talk about @thisisnewpower at our #nptech event w/ @msftnonprofits last week. The 20/20 Forum continues tomorrow in our nation’s capital http://events.blackbaud.com/2020forumdc Jeremy Heimans
54 Minutes Ago
Bullhorn
What are some of the key challenges #staffing startups face? Kyle Morey-Leber, VP of Client Services at ERO Workforce Solutions, shares his insights. Watch or read the full interview here: http://ow.ly/Xzqm30oOryC
June 16, 2019 11:09 PM
Sutherland Philippines
Are you a master at troubleshooting accounts and collections concerns? If so, we want to meet you! Join our team in Clifton as Self Pay Specialist. Apply today: http://adtrk.tw/Z2cVO
June 16, 2019 10:55 PM
Mitel
Coordinating with over 75,000 providers globally to quickly respond to emergencies was the biggest priority for First Assistance. Read more on how a reliable #ContactCenter solution made all the difference: https://bddy.me/2F7WiQn #CX

Job Board

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Customer Support Analyst
Upstream Works
June 11, 2019 5:00 AM
Technical Business Analyst - UK
Upstream Works
June 11, 2019 5:00 AM
AR/Billing Manager
CallFire
June 10, 2019 5:00 AM
Customer Relationship Executive
Douglas Jackson
June 10, 2019 5:00 AM
VP of Partnerships
CallFire
June 7, 2019 5:00 AM
People Operations Administrator
CallFire
June 6, 2019 5:00 AM

Industry Blogs

More Blogs
June 13, 2019 5:00 AM
Blue Ocean Contact Centers - Oh, the Places You’ll Go: The 4 Contact Center Location Considerations
 
We talk a lot in this blog forum about partnership and who you should choose as an outsourcer contact center partner, but where you choose to outsource to is almost as important an element in the procurement process. Consider this post your G... Read More...
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June 12, 2019 5:00 AM
PATLive - PATLive Listed as a Top Answering Service on Clutch B2B Review Site

Customer service is the cornerstone of a positive relationship between a business and their clients. If a customer does not feel valued by a business or service provider it can damage the relationship to the point where they may cut ties entirely. ... Read More...
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June 10, 2019 5:00 AM
Livesalesman - How good customer support benefits trickle down to other departments
There is no gainsaying that Customer Support has assumed more significance as a competitive advantage in businesses than even price because while customers are happy to pay a premium for good service, they will never brook bad customer support even f... Read More...
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Tip of the Day

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Don’t Hide Behind A Tape Player!
June 16, 2019 5:00 AM
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Upcoming Events

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International Contact Center Week
Celebrate. Appreciate. Elevate.
Be a Part of the Only Week Long Celebration Dedicated Exclusively to the Contact Center Industry

Contact Centers are about People and every year thousands of centers around the World celebrate the industry we work ... Read More...
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