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End-to-end Communication Solutions provider, StarTele Logic, has added a feather in its cap with the successful completion of its latest venture for Switzerland-based Winet Voicetec Solutions AG. Read More... April 10, 2021 3:30 AM
Haptik and iSON partnership will enable enterprises across telecom, e-commerce & financial services to leverage omnichannel Intelligent Virtual Assistants for delivering enhanced customer experiences i Read More... April 10, 2021 1:12 AM
At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
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Thomson Reuters tested the quality of its remote onboarding and training process during the pandemic. Managers used workforce analytics to break down and analyze interaction and performance data to determine areas of onboarding and training that could be improved. April 5, 2021 5:00 AM
Calabrio study shows that the pandemic-driven cloud migration is generating unexpected value and reveals insights into strategic trends and opportunities for cloud-based contact centers Read More... April 5, 2021 5:00 AM
Many of today’s larger companies grow through acquisition and merger. Consolidation of these disparate businesses then typically necessitates integration of many different technical environments, spanning the various locations, facilities and p... Read More... April 7, 2021 5:00 AM
Hybrid Work – 5 Keys to Building an Effective Hybrid Workforce Ryan Easter couldn’t believe he was being asked to run a pandemic business continuity test. It was late October 2019 and Easter, the IT Director and a Principal ... Read More... April 5, 2021 5:00 AM
In the past few years, advances in artificial intelligence led to the widespread use of Conversational AI. The rise of the technology continues thanks to its successful use cases in both consumer and enterprise applications. According... Read More... April 1, 2021 5:00 AM
How often do you find yourself on the back foot with customers because they discovered a problem before you could call them? This often happens when there are several people involved in the communication chain and a link breaks down. To exceed custom... Read More... April 11, 2021 5:00 AM
This Expert Panel virtual event invites you to talk with Calabrio’s cloud-smart experts about how your contact center can accelerate your cloud transformation and power tangible results for your business. Insights discussed are based on Calabrio's re... Read More...