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Dick Bucci
Communications - Consultant

Pelorus Associates

John Sansevero
Commercial Account Executive

2NDGEAR

Michael Penn
Director, Sales Initiatives

Broadband Dynamics

Teresa Anderson
IBO Teletek

Teletek

Tammi Kraushaar
Director

MassMutual

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Industry News

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Ozarks Electric Selects Noble to Improve Customer Experience

Contact Center Technology Provider Teams with Electric Service Cooperative
April 21, 2018 4:18 AM

122

Company Rescues 60 Jobs After Irvine Firm Goes Bust

1Call Direct are looking to recruit even more staff and are also in talks with former Stellar employees.
April 21, 2018 3:18 AM

117

Schools Call Centre Not Being Used -- Naptosa

Schools do not report incidents to the Safe Schools Call Centre because they fear being red-zoned.
April 21, 2018 2:18 AM

110

TalkTalk Tops Most-complained About List, with BT Not Far Behind

Talk Talk is the most complained about home broadband and landline provider, while BT and Vodafone drew the most complaints for their mobile services, figures show.
April 21, 2018 1:18 AM

123

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Flowroute

Flowroute's Numbers v2 API is now available- take telecom management to the next level http://j.mp/2HjBXKU #CloudComm #telecomAPI #VoiceAPI

April 23, 2018 2:11 AM

GetApp

The thought of #DataAnalysis in marketing have you scared straight. Fear not our beginner's guide will help http://bit.ly/2qSEK2K

April 23, 2018 1:59 AM

Flowroute

Set up anonymous #SMS with our latest #dotnet guide #dev http://j.mp/2HljMog

April 23, 2018 1:48 AM

Asociación Colombiana de Call Centers

RT si sabes cuál es nuestro conferencista Colombiano con estas características. #CXSummit2018 https://bit.ly/2HAUdfy @anakarinaqa @LUP_Colombia

April 23, 2018 1:29 AM

Flowroute

Thinking about taking your communications to the cloud? Flowroute is here to help you http://j.mp/2HmJKb6 #cloudcomm #siptrunk

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April 20, 2018 5:00 AM

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April 19, 2018 5:00 AM

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Job Board

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Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Customer Service (Permanent contract)

Abtran
April 19, 2018 5:00 AM

Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Customer Service Manager

Douglas Jackson
April 19, 2018 5:00 AM

Data Analyst – 6 month contract

Douglas Jackson
April 19, 2018 5:00 AM

Senior Data Analyst

Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs

April 20, 2018 5:00 AM

MedConnectUSA - What Steps Does Your Medical Answering Service Take to Provide Continuous Availability?

Most all medical answering services can cover your phone calls 24/7. That, of course, assumes all their equipment is operating properly and nothing interrupts their service.
But problems happen. Telephone cables get cut, electricity goes... Read More...

April 19, 2018 5:00 AM

UJET - 5 Ways to Start Modernizing Your Customer Support for a More Personal UX

Until recently, it was assumed that technology would replace people in customer support. Now it's clear that technology alone isn't enough.Modern customers want the organizations they work with to be their advocates, to be accountable and proacti... Read More...

April 19, 2018 5:00 AM

Specialty Answering Service - 6 Rookie Mistakes Businesses Make With Their Answering Service

Whether you’ve just started using an answering service, or you’ve had one for years, you should be aware of the 5 most common mistakes businesses make that will result in an outsourcing epic fail.
1. Your Procedures are Too Complicated... Read More...