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Mark Lyngwa
Business Development Manager
eGain Corporation
24 Connections
DaMario Pendergrass
HR Generalist IV
Realpage
32 Connections
Jaimee Cowart
Supervisor II
Realpage
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Michael Penn
Director, Sales Initiatives
Broadband Dynamics
28 Connections
Coty Guyette
Policyholder Service Consultant
MassMutual
34 Connections

Industry News

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Concord Call Center Hiring 550 People
A Colorado-based company is hiring 550 people for its Concord call center.
18 Minutes Ago
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Job Fair for Margate Call Center
Global Response is having a job fair to fill more than 250 customer service positions at its call center in Margate.
June 25, 2018 6:54 PM
 29 
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Mintigo Introduces MintigoAI, A Complete Intent-Based Customer Engagement Platform Powered By AI
Mintigo, a provider of artificial intelligence (AI) technology for marketing and sales, announced the launch of MintigoAI, a customer engagement platform powered by AI.
June 25, 2018 5:38 PM
 27 
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Call Center Closure to Cost Over 400 Jobs
Workers at a Salt Lake City calling center are wondering about their future after recently getting the word that their jobs are moving out of the country.
June 25, 2018 4:22 PM
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Latest Tweets

Industry Social Feed!
13 Minutes Ago
Flowroute
Looking to automate some of your telephony processes? Check out Flowroute's Numbers API #nodejs #node http://bit.ly/2yYt4Sd
20 Minutes Ago
Unimax
Wednesday’s Unimax and IAUG webinar will demonstrate how to identify, organize, and report on phone and voice mailbox numbers (such as DIDs, toll-free numbers, directory numbers, and extensions) without spreadsheets or other manual methods. Register at: http://www.IAUGWebinar.com .
21 Minutes Ago
Intradiem
Is your contact center reducing costs and increasing customer engagement? You can do both by incorporating a full-capacity automation platform into your modern workforce. Source: http://bit.ly/2KkP7YQ

Job Board

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Information Technology Professional
Worldwide BPO & Call Centres
June 22, 2018 5:00 AM
Administrative Assistant
Worldwide BPO & Call Centres
June 22, 2018 5:00 AM
Customer Support Operations Manager
Douglas Jackson
June 22, 2018 5:00 AM
Customer Service Representative
Convergent
June 21, 2018 5:00 AM
Sr Business Analyst
CallFire
June 21, 2018 5:00 AM

Industry Blogs

More Blogs
June 22, 2018 5:00 AM
Pittsburgh Telephone Answering Service - Benefits of Call Answering Service by Outsourcing to Trained Specialists

An area that commonly needs a little more attention from business owners is catching up with missed or unanswered calls and emails and finding new ways to keep up with clients and vendors. If your company is being weighed down with missed calls, un... Read More...
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June 22, 2018 5:00 AM
MedConnectUSA - Don’t Let Call Forwarding Be the Weak Link with Your Medical Answering Service






The most common way to get your practice or clinic's telephone calls to your medical answering service is by using call forwarding. Though there are other options, call forwarding is by far the most popular and the most flexible.
Most of... Read More...
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June 22, 2018 5:00 AM
Creative Virtual - Using Artificial Intelligence to Build Better Relationships with Customers

By Chris Ezekiel, Founder & CEO
The buzz and hype around all things artificial intelligence (AI) is pretty amazing as I’m sure you’ll all agree. It’s important for organisations to go beyond that buzz and really understand ho... Read More...
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Tip of the Day

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Increase Spending Where It's Visible
June 25, 2018 5:00 AM
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Upcoming Events

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ASIA PACIFIC - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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