Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Beril Gürkan
Deputy Director of Contact Center
2
MEMBER
Lal Kartal
Digital Product Lead
0
MEMBER
Laura Cameron-Crichlow
ONQ Brand & Marketing Consultant
500
MEMBER
Sarah Brady
Customer Experience Specialist
61
Click To Post Your News!

Industry News

8x8, Inc. (NASDAQ: EGHT) announced the appointment of Samuel Wilson as the company’s Chief Executive Officer and a member of the Company’s Board of Directors, effective May 26, 2023. Read More...
June 2, 2023 9:43 PM
 137 
CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced the appointment of Cathrine Jooste as the new President of CGS’ Global Outsourcing and Customer Experience division. Read More...
June 2, 2023 7:26 PM
 267 
Hundreds of jobs could be at threat at a Derby call centre after the firm which operates the site revealed it was scaling back its contract with Sky. Read More...
June 2, 2023 5:09 PM
 138 
Around 200 call center positions will be generated after the Municipality of Dalaguete in southern Cebu launched a new three-story business process outsourcing (BPO) center on Tuesday, May 30, 2023. Read More...
June 2, 2023 2:52 PM
 133 
The new modules offer seamless management of physical and digital journeys
Read More...

June 2, 2023 12:35 PM
 123 
Triumph Group has signed a two-year partnership with ZS, a global management consulting and technology firm. Read More...
June 2, 2023 10:17 AM
 231 
Showing 1 - 6 of 7298 items
More News

About us - in 60 seconds!

Premium Content (sponsored)

Qualtrics announced the general availability of three new contact center innovations: Qualtrics Real-Time Agent Assist (RTAA), Automated Call Summaries (ACS), and Frontline Team Assist. These new solutions will empower organizations to create future-proofed operating models for customer care.

May 28, 2023 8:51 AM
 624 
Submit An Article!

Featured Editorial

How can IoT technology help call and contact centers future proof the customer experience? Here, Renaud Charvet, CEO of call center software provider Ringover, explains. Read More...
June 2, 2023
 207 
VoIP systems are integral to business communications, but only some use them as marketing tools. Learn how VoIP systems in improving marketing strategies. Read More...
May 31, 2023
 277 
The average South African consumer spends around 15 hours each month speaking to a call centre for personal admin, which adds up to 31 days over their lifetime. Read More...
May 29, 2023
 438 
Describe service goals module process, decisions, and setup
Read More...

May 26, 2023
 544 
Showing 1 - 4 of 1527 items
More Articles
Post Blog

Industry Blogs

AI has the potential to make your life easier, whether you’re a movie lover or smart home aficionado, own a factory, or work in health care. For example, Netflix, Hulu, Spotify, and other services run AI algorithms based on your viewing and lis... Read More...
May 22, 2023 2:08 PM
 129 
Conversational AI has emerged as a game changer for boosting human agent productivity. In particular, writing replies to recurring customer queries can be a time-consuming and inefficient task for human agents. A manual approach often leads to inaccu... Read More...
May 22, 2023 7:43 AM
 107 
Close Window
Photo courtesy of metamorworks Companies have employed various practices to increase flexibility and scalability in processing data. One practice that’s stood out is cloud computing.  As per Google, roughly two in five global tech and busi... Read More...
May 22, 2023
 206 
As technology continues to evolve and transform various aspects of our lives, the world of volunteerism is no exception. Embracing technology isn't just about keeping up with the times; it's about leveraging available resources to maximize impact, st... Read More...
May 21, 2023 6:03 PM
 106 
Showing 1 - 4 of 4754 items
More Blogs
Search Jobs

Job Board

Dialpad Read More...
June 1, 2023
 29 
 28 
Dialpad Read More...
June 1, 2023
 27 
Dialpad Read More...
May 30, 2023
 75 
Dialpad Read More...
May 29, 2023
 77 
Dialpad Read More...
May 29, 2023
 73 
Dialpad Read More...
May 25, 2023
 125 
Showing 1 - 10 of 2519 items
Submit Tips

Tip of the Day

On a piece of paper write down the following question and have all your agents write down an answer and pass it back to you. The question is:

How much do you influence whether a customer you interact with buys from us again? – explain your answer... Read More...

June 3, 2023
 1
 2568 
Showing 1 - 1 of 1095 items
More Tips

Members' Updates....

Raj Wadhwani -

Are you planning to attend ContactCenterWorld.com events in 2023? Check the events to attend link at the top of this page. Here are some recent comments from our delegates


December 29, 2022 12:19 PM
Sean Hammerle has received more votes for Industry Champion Awards Program
May 31, 2023 9:14 PM
Adrian (Mexico) just joined our association! Welcome!
May 31, 2023 7:57 PM
Laura Cameron-Crichlow has connected with Juan Volschenk
May 31, 2023 9:40 AM
May 31, 2023 9:33 AM
Eyal Ullert has connected with Ahmed Samak
May 31, 2023 8:46 AM
May 31, 2023 8:39 AM
May 31, 2023 8:39 AM
May 31, 2023 8:39 AM
May 31, 2023 8:39 AM
May 31, 2023 8:39 AM

Load More

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =