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Charlene Harrison
Associate Director, Operations
CAQH
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Christoph Halverson
Vice President Business Development
Alorica
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Todd Werner
SVP Sales & Marketing
Alorica
149 Connections
Tarsha Leherr
Senior Vice President - Business Solutions
Faneuil, Inc
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Industry News

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Intuate Group Set to Provide Economic Relief with Flexible Contact Centre Offering
IT solutions company Intuate Group is determined to bring some flexibility back to the contact centre industry with its latest offering.
August 16, 2019 3:24 AM
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CloudSmiths Africa Appoints Jason Timm as MD
Software solutions provider CloudSmiths has appointed co-founder Jason Timm as MD for the Africa region.
August 16, 2019 1:48 AM
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Circle Announces Purecloud Bridge Connector Replacement for Verint WFM
Circle has developed its own connector and this will be available after mid-October 2019.
August 16, 2019 12:12 AM
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Air Astana Appoints Flight Directors as UK GSA
Air Astana, the national carrier of Kazakhstan, has appointed Flight Directors as its new General Sales Agent (GSA) for the UK and Ireland, effective immediately.
August 15, 2019 10:36 PM
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Mitel
We’ve been hearing about #omnichannel for years. Why is it so important today? Mitel #cctr expert @ShameemSmillie explains: https://bddy.me/2TM1dMT #CX
August 18, 2019 8:59 AM
Webhelp
Are #focus groups still relevant? And, with so many effective choices on offer, how important are they in the #CX services sector? https://bit.ly/2OlCJej #WebhelpDisruptorSeries #CXO #Custexp
August 18, 2019 8:59 AM
Webhelp SA
Dave Rumble, Managing Partner at Gobeyond Partners and look at the truth behind the #Customer Closeness Model Office approach. https://bit.ly/2Yex1P2 #WebhelpDisruptorSeries #CX #CXO #Custexp
August 18, 2019 8:59 AM
Hays
You might think you are doing a good job of #leading a team, getting results by pushing people past their comfort zones, but what if they experience it as being afraid of you? via @HarvardBiz https://bddy.me/33H8WAA
August 18, 2019 8:59 AM
Eckoh
The team at Eckoh were enlisted to provide Peninsula Group (a business services specialist) with a #CallGuard hosted solution to prevent sensitive data from entering or being stored in the #contactcentre ’s systems. Helping them achieve PCI DSS compliance: https://bit.ly/2Kq44Xq

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Industry Blogs

More Blogs
August 14, 2019 5:00 AM
Strategic Contact - Get Excited About Self-Service
If you’ve been in this industry for any length of time, you may waffle between excitement and cynicism over self-service (SS). There has been so much promise and hype tempered by an equal measure of disappointment. To tip the scales in favor of... Read More...
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August 13, 2019 5:00 AM
PATLive - 4 Types of Small Business Technology That’s Not As Scary As It Sounds

Technology is evolving at a break-neck speed, with new developments coming out faster than most of us can keep up with them. This can be overwhelming for anyone, but especially for business owners and managers who are trying to keep up with change... Read More...
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August 12, 2019 5:00 AM
Asia Telecom - Freelancer or Outsourcing Firms – Pros and Cons
Which is better - to outsource or hire a freelancer?  This is the most common question many companies ask when needing additional human resource in the picture with their company solidity and growth at stake. It is a major decision that must ali... Read More...
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Tip of the Day

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Repeat Calls
August 18, 2019 5:00 AM
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International Contact Center Week
Celebrate. Appreciate. Elevate.
Be a Part of the Only Week Long Celebration Dedicated Exclusively to the Contact Center Industry

Contact Centers are about People and every year thousands of centers around the World celebrate the industry we work ... Read More...
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