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Mark Littlejohn
Operations Data Management Consultant
MassMutual
269 Connections
Gayathri (G3) Krishnamurthy
Product Marketing Director
NICE inContact
8 Connections
Chris Bauserman
VP, Product and Segment Marketing
NICE inContact
20 Connections
Michael Penn
Director, Sales Initiatives
Broadband Dynamics
24 Connections
Dick Bucci
Communications - Consultant
Pelorus Associates
12 Connections

Industry News

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Nuance Unveils Prediction Service
New service leverages artificial intelligence (AI) and deep analytics to anticipate customer requests, predict intent and provide fast resolution – increasing satisfaction, optimizing channel integration and streamlining service for brands
16 Minutes Ago
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New Clients Bring 250 New Opportunities at Sitel's Spartanburg Customer Experience Center
Sitel Group is aggressively seeking to fill up to 250 full-time positions over the next six months for several new and existing clients.
September 20, 2018 6:51 AM
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XOP Networks’ Click-to-Call Service Eliminates Long Distance
XOP Networks, Inc., a manufacturer of Value-Added Service platforms is pleased to announce the first deployment of its WebRTC based Click-to-Call VAS Application.

September 20, 2018 5:00 AM
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UN Sets Up Toll Free Call Center for People In Need
Afghans in urgent need of assistance can call the new toll free number, 410, from anywhere in the country.
September 20, 2018 3:17 AM
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Latest Tweets

Industry Social Feed!
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VoiceSage
How privo uses amazon transcribe to deliver a better #customerexperience http://privoit.com/call-transcribe/
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ATOS
#YourExpert The Atos Expert Community is our driving force for technical #collaboration , #ideation , innovative research and development. Our experts help to steer our business strategy; building our technology roadmap. Learn more: http://bit.ly/2xAqyyH
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Sensiple
Meet us at 11th Annual #TiECON Chennai 2018 at #ITC Grand Chola, Chennai. We are at booth #20 . For more information you can reach us at [[Blocked Email]]
25 Minutes Ago
Dimension Data
If companies recognise the importance of top-notch #CX , why are they failing to perfect their own? Download our e-book to learn how to create a CX-centric business strategy and how to stay relevant to 2020 and beyond: http://bit.ly/2x2tSmC

Job Board

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Outbound Sales Reps Needed for Access Worldwide & Spectrum
Access Worldwide
September 18, 2018 5:00 AM
Work Force Analyst
Convergent
September 14, 2018 5:00 AM
Experienced Debt Collections Representative
Convergent
September 13, 2018 5:00 AM
UX/UI Designer
CallFire
September 13, 2018 5:00 AM
Product Manager
CallFire
September 13, 2018 5:00 AM

Industry Blogs

More Blogs
September 18, 2018 5:00 AM
The Connection - The Power of Focusing on Your Middle-Performing CSRs
Managing a large group of call center agents with varying skill levels is not easy. If only all your customer service reps were really great at their job! Unfortunately, that is not generally the case. Most groups of agents could be graded on a curve... Read More...
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September 18, 2018 5:00 AM
Business Systems UK Ltd - Proactive Call Extraction: Identifying Risks Before They Happen
Another day another regulation: Identifying Risks before they happen with Call Extraction
As data regulations continue to tighten, trade reconstruction has become a priority for compliance managers in the financial sector. No longer is it enough sim... Read More...
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September 17, 2018 5:00 AM
Call Center Pros (Dominican Republic) - Omni-channel Customer Experience: 5 Reasons to Make It A Priority
The way that companies handle customer service has changed dramatically in recent years. More than a decade ago, there were only two ways to contact a company – by phone or by fax.
Whether chatting, SMS or social networks… nowadays the ... Read More...
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Tip of the Day

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A Day In The Life Of Your Callers
September 20, 2018 5:00 AM
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Upcoming Events

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GLOBAL EVENT - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the World! Read More...
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