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John Sansevero
Commercial Account Executive

2NDGEAR

Michael Penn
Director, Sales Initiatives

Broadband Dynamics

Teresa Anderson
IBO Teletek

Teletek

Tammi Kraushaar
Director

MassMutual

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Christina Prince
Supervisor II

Realpage

Industry News

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Ozarks Electric Selects Noble to Improve Customer Experience

Contact Center Technology Provider Teams with Electric Service Cooperative
April 21, 2018 4:18 AM

121

Company Rescues 60 Jobs After Irvine Firm Goes Bust

1Call Direct are looking to recruit even more staff and are also in talks with former Stellar employees.
April 21, 2018 3:18 AM

117

Schools Call Centre Not Being Used -- Naptosa

Schools do not report incidents to the Safe Schools Call Centre because they fear being red-zoned.
April 21, 2018 2:18 AM

110

TalkTalk Tops Most-complained About List, with BT Not Far Behind

Talk Talk is the most complained about home broadband and landline provider, while BT and Vodafone drew the most complaints for their mobile services, figures show.
April 21, 2018 1:18 AM

121

Latest Tweets

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13 Minutes Ago

VanillaSoft

Learn how to apply the DISC personality framework to uncovering prospect's buying motivations in this @sandlertraining podcast: http://bit.ly/2vvUn5T #SalesEngagement

14 Minutes Ago

Miratel Solutions Inc

The latest the @miratel daily! https://paper.li/Miratel/1313637060?edition_id=1e4bf910-467a-11e8-9684-0cc47a0d164b Thanks to @ynxbbkeiqjq0401 @visionary_mr @samypayamps #socialmedia #fundraising

25 Minutes Ago

RingByName

You’ve heard a lot about our system, but you’re not sure exactly what it looks like. Here’s a short video to guide you through our System Administration Portal. Check out the other ones, too! #RingByName #EZScore #CRM #VOIP #BigData http://bit.ly/2HqLQG5

25 Minutes Ago

Flowroute

There's no time like the present to move from PRI to #SIP . Check out our latest blog http://j.mp/2HIOVl2 #Siptrunk #siptrunking

37 Minutes Ago

VanillaSoft

Apply these proven techniques to help your #sales team improve the average 2% #coldcalling conversion rate to perhaps 5% or higher. http://bit.ly/2HGzNCb

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Minimum Technology for Inbound Call Center Vendors

April 20, 2018 5:00 AM

266

Introducing Gen Z – “Millennials on Steroids”

April 19, 2018 5:00 AM

279

Members' Updates....

Sharon Price has connected with Bill Cutler
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April 22, 2018 6:18 PM

Rainer Hartlep is celebrating a work anniversary!
April 22, 2018 10:28 AM

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April 22, 2018 9:39 AM

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April 22, 2018 6:00 AM

These members have birthdays today (Francois Marais, Sherbahadur Singh, Dian Rahmah, Magali Schoulguine, Wahyu Eko Purnomo, Bobette Rigg, Pedro Bento, Linda Olazabal, Aditya Kumar Om, Linda Balderramos) ...click on their name and send a happy birthday message!
April 22, 2018 5:00 AM

Tracy Cruse (United States) just joined our association! Welcome!
April 21, 2018 6:28 PM

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April 21, 2018 5:34 PM

Job Board

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Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Customer Service (Permanent contract)

Abtran
April 19, 2018 5:00 AM

Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Customer Service Manager

Douglas Jackson
April 19, 2018 5:00 AM

Data Analyst – 6 month contract

Douglas Jackson
April 19, 2018 5:00 AM

Senior Data Analyst

Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs

April 20, 2018 5:00 AM

MedConnectUSA - What Steps Does Your Medical Answering Service Take to Provide Continuous Availability?

Most all medical answering services can cover your phone calls 24/7. That, of course, assumes all their equipment is operating properly and nothing interrupts their service.
But problems happen. Telephone cables get cut, electricity goes... Read More...

April 19, 2018 5:00 AM

UJET - 5 Ways to Start Modernizing Your Customer Support for a More Personal UX

Until recently, it was assumed that technology would replace people in customer support. Now it's clear that technology alone isn't enough.Modern customers want the organizations they work with to be their advocates, to be accountable and proacti... Read More...

April 19, 2018 5:00 AM

Specialty Answering Service - 6 Rookie Mistakes Businesses Make With Their Answering Service

Whether you’ve just started using an answering service, or you’ve had one for years, you should be aware of the 5 most common mistakes businesses make that will result in an outsourcing epic fail.
1. Your Procedures are Too Complicated... Read More...