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Michael Penn
Director, Sales Initiatives
Broadband Dynamics
24 Connections
Jim Graham
Enterprise Sales Engineer
Vonage
0 Connections
David Birittieri
Assistant Vice President - Head of IT Customer Service
MassMutual
230 Connections
Mark Littlejohn
Operations Data Management Consultant
MassMutual
247 Connections
Dick Bucci
Communications - Consultant
Pelorus Associates
11 Connections

Industry News

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Humana Hiring More Than 50 in Tempe
Humana Inc., a health and well-being company, is hiring more than 50 full-time employees this month at its Humana Pharmacy call center located in Tempe, Arizona.
36 Minutes Ago
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SmashFly Technologies Announces Emerson: CRM-Integrated AI Recruiting Assistant
Powered by Artificial Intelligence and Natural Language Processing, Emerson Engages Talent in Real-Time and Automatically Builds Pipeline So Recruiters Can Focus on What They Do Best
August 14, 2018 4:35 PM
 31 
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INEM Emergency Calls Soar in Recent Days Alongside Temperatures
The number of people calling the INEM medical emergency line due to medical emergencies “increased substantially” in recent days, having registered a 20 percent increase, which was largely related to the recent heatwave.
August 14, 2018 3:02 AM
 77 
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ING Rolls Out Contact Centre Platform Across 12 Countries
ING is rolling out a unified contact centre platform fit for the omni-channel era across 12 countries.
August 14, 2018 12:52 AM
 97 
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Latest Tweets

Industry Social Feed!
9 Minutes Ago
HCL
Join @Piyu2u2 , our AVP & Head – Hybrid Cloud and DC practice, @VMworld Las Vegas, from Aug 26-30, and understand how we are continuously innovating the #digital infrastructure space. Register today: http://bit.ly/2Kp59wC #BusinessDoesntWait #VMworld2018
13 Minutes Ago
NCR Corporation
Join NCR on Friday August 17th at #GeorgiaTech for their Annual Business Analytics Center Forum. NCR's Tom Chittenden and other guest speakers will discuss "Challenges for Business Analytics in an Omni Channel World." Register now! https://b.gatech.edu/2MrwfbJ
18 Minutes Ago
VanillaSoft
Spend some time with your #sales people and then give them feedback. Try the 3-1-1 format described here: http://bit.ly/2Oz2lQ4
28 Minutes Ago
Interactions Corporation
It was recently announced that we received top customer satisfaction scores in @DMGConsultLLC 's annual Intelligent Virtual Agent Product and Market Report! Read more: http://ow.ly/WXTn30lkhKd
34 Minutes Ago
RingDNA
How top companies create cultures of sales enablement: http://ow.ly/fJwi30loYBo #RingDNA #Sales #InsideSales #SalesTips

Job Board

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Resource Planner – Field Based Planning
Douglas Jackson
August 14, 2018 5:00 AM
Contact Centre Manager – Customer Service Manager
Douglas Jackson
August 10, 2018 5:00 AM
Software Engineer
CallFire
August 9, 2018 5:00 AM
Client Success Manager
CallFire
August 9, 2018 5:00 AM
Contact Centre Manager, Client Services Manager
Douglas Jackson
August 8, 2018 5:00 AM

Industry Blogs

More Blogs
August 13, 2018 5:00 AM
Business Systems UK Ltd - Workforce Management FAQs

Are you considering Workforce Management? Do you have a number of questions that need to be answered first? With a wealth of experience under our belt, we address the most frequently asked questions when it comes to Workforce Management technology.... Read More...
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August 13, 2018 5:00 AM
Call Center Pros (Dominican Republic) - 6 Powerful Phrases To Provide Happiness To Your Customers
We choose words every day. When speaking, writing, requesting and deciding. We use some words and not others. Everybody does it. Why? Because the words we choose, create meaning and mission in our lives and relationships.
After all, providing great ... Read More...
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August 10, 2018 5:00 AM
Teleopti - Multi-skilled scheduling, can it be solved in theory?
Göran Svensson, Research Lead at Teleopti in the field of  Optimization and Systems Theory, recounts the key factors explored in his mathematical research into multi-skilled call centers. How can Quality of Service be maintained when schedu... Read More...
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Tip of the Day

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The Unexpected Generates Delight!
August 14, 2018 5:00 AM
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Upcoming Events

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GLOBAL EVENT - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the World! Read More...
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