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Mark Littlejohn
Operations Data Management Consultant
MassMutual
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Scott Clarke
VP, Technology Strategy & Solutions
Maximus
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David Birittieri
Assistant Vice President - Head of IT Customer Service
MassMutual
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Chris Bauserman
VP, Product and Segment Marketing
NICE inContact
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Tim Izatt
Director of Customer Operations
Vivint
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Industry News

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Twin Recognition for Aspect Software at Frost and Sullivan Asia-Pacific Best Practices Awards 2018
Aspect Software, a provider of fully integrated consumer engagement, workforce optimization, and self-service omni-channel solutions, announced that it has received two awards at the 2018 Frost and Sullivan Asia-Pacific Best Practices Awards.
45 Minutes Ago
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Reinvent Telecom Enables Resellers to Deliver Wildix UC as a Service
White-Label Support Package Includes Certified SIP Trunking, Branded Billing & Taxation Services
October 15, 2018 7:13 PM
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Cognosante Acquires J.Lodge, a Provider in Contact Center Quality Assurance
J.Lodge serves Fortune 500 companies with a team of Americans with disabilities and Veterans
October 15, 2018 4:33 PM
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Vonage Expands and Simplifies Multi-Channel Business Communications with New Nexmo APIs
The Messages API and Dispatch API Enable Businesses to Strengthen Messaging Strategy Via Social and Traditional Communications Channels
October 15, 2018 1:53 PM
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Premium Content

Noble Gamification Wins 2018 CUSTOMER Contact Center Technology Award
TMC recognizes Noble's game-changing tools for employee engagement and the customer experience

October 15, 2018 8:33 AM
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Vads Berhad
Selamat Hari Pangan Internasional 2018, mari kita jadikan momentum ini untuk meningkatkan rasa cinta kita pada produk pertanian lokal dan membantu mensejahterakan petani Indonesia.
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Gryphon
Does your organization have policies and procedures in place to enforce compliance and avoid costly fines? http://bit.ly/gryphonMC #marketing #compliance #TCPA #b2b #b2c
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Industry Blogs

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October 15, 2018
Teleperformance - Leader Insights Forum Dublin October 2018: Each Interaction Matters

 
We are pleased to announce our 2018 Leader Insights Forum in Ireland focused on the subject “Each Interaction Matters.” The Forum will take place from October 17 to 19 at the Intercontinental Hotel, Dublin.
This is an exclusive... Read More...
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October 12, 2018
Douglas Jackson Limited - UK Customer Experience Awards 2018
This week we were back to the magnificent backdrop of Wembley Stadium for the UK Customer Experience Awards 2018.

Now in it’s 9th year, the event was, once again, a jam packed day full day of judging, with over 30 categories and 130 or so ju... Read More...
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October 12, 2018
Teleopti - How to engage and develop the digital workforce: 8 best practices
Whether it’s mixing up training tactics or remembering the vitality of voice, engaging and developing customer service agents has never been more important as it is in today’s digital landscape. Rob Clarke, VP of Sales in North America, r... Read More...
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October 11, 2018
UJET - Issue complexity and urgency: Finding the right support channel matters

 
When customers contact your team, they're looking for solutions. Providing those solutions is the basis of a good customer experience. When you're able to connect with customers, provide them with personalized support, and interact in the... Read More...
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Tip of the Day

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Minimize Change
October 15, 2018
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FREE Webinar: How To Enter The 2019 Top Ranking Performers Global Awards Program
Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2019 Top Ranking Performer Awards, the most prestigious awards in the contact center world. Read More...
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GLOBAL EVENT - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the World! Read More...
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