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Industry News

The London Borough of Waltham Forest has managed to greatly increase the number of its contact centre staff through a shift to home working. Read More...
May 26, 2020 4:00 AM
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Life Style Sports, a sports retailer in Ireland with outlets across the Republic of Ireland and Northern Ireland, has launched a brand new native mobile app with Manchester based long-term partner One iota, a provider of cloud-based apps. Read More...
May 26, 2020 2:54 AM
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PLUS Malaysia Berhad (PLUS) announced its first artificial intelligence-based chatbot called Putri to deal with user feedback and customer services, just ahead of expected increase in traffic during the Hari Raya celebrations. Read More...
May 26, 2020 1:48 AM
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Naver, a South Korean web service operator, has released an artificial intelligence-based customer service solution specialized for the financial sector. Read More...
May 26, 2020 12:42 AM
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WORKING FROM HOME?!



At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

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Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
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Featured Editorial

Businesses are increasingly looking for insights into the customer journey, but they're scratching their heads as to how.

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May 25, 2020 5:00 AM
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Data shows contact centers need AI and Automation to scale operations and provide better experiences for customers Read More...
May 22, 2020 5:00 AM
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Enterprises and customer service organizations use speech analytics today to analyze customer interactions to assess agent performance and identify service gaps. That likely isn't news to you, but what might be is that speech analytics results rely I... Read More...
May 20, 2020 5:00 AM
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Our Geelong-based call centre is focused on helping businesses become more profitable and give better customer service. We want to ensure your customers are well looked after, while giving you the ability to convert more leads into paying customers.
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May 20, 2020 5:00 AM
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As our new reality unfolds, businesses in many sectors must still rely on home-based customer service experts – and this will continue for some time. So, having an efficient and effective work-at-home business model has become busines... Read More...

May 19, 2020 5:00 AM
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Tip of the Day

Your staff may inadvertently making customers uneasy with the language they use. It’s so easy to use ‘negative’ words and phrases that customers hate. For example, saying “we have a problem” or “we can’t…” – negative words and phrases that may seem i... Read More...
May 26, 2020 5:00 AM
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Rural charities, that are currently working on reaching out to isolated and vulnerable farmers in the UK, receive over £700,000 in donations. Those set to benefit from the donations include the @FCNcharity @forageaid @RABIcharity @countrysidefund https://www.farminguk.com/news/coronavirus-rural-charities-receive-over-700-000-in-donations_55688.html#.XsTwwhxdQE4.twitter
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Just a few hours to go! Join us for the live webinar on industrial safety and battling COVID-19 with groundbreaking technologies. https://covid-kaptiche-webinar.gr8.com/ #Webinar #COVID19 #Pandemic #IndustrialRevolution #SmartManufacturing #ConnectedPlanning #MachineVision #SmartFactory #AI
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Managing #contactcenters in today’s #wfh environment is particularly difficult given the added strain on network gateways. Gain from utilizing #CCaaS solutions in your enterprise and a work from home guideline in this @DMGConsultingLLC whitepaper >> https://okt.to/owKtyz
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แฟนๆ #BUNDESLIGA ห้ามพลาด! กับแมทช์หยุดโลก โบรุสเซีย ดอร์ทมุนด์ vs. บาเยิร์น มิวนิค คืนนี้เวลา 22.30 น. เป็นต้นไป ที่ AIS PLAY! และมันส์กับ Bundesliga ตลอดทั้งฤดูกาลกับช่อง Fox Sports เพียงสมัครแพ็กเกจ PLAY PREMIUM เครือข่ายไหนก็สมัครได้ คลิก http://m.ais.co.th/twtPLAYPREMIUM #AISPLAY
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You can install the StarLeaf Scheduler for #MicrosoftOutlook for everyone in your organization in 30 seconds, even while they're WorkingFromHome. So your whole team can schedule #VideoMeetings with anyone, anywhere, on any device. http://ow.ly/xDjo50zNvb7

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