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The Delhi government received as many as 12,471 calls on its Covid helpline number 1031 over the last one week, even as the number of calls saw a slight decline from January 13 to January 16. Read More... January 20, 2022 10:38 PM
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Remember driving before we had GPS navigation? In the past when you were planning a road trip, you would get out an atlas or all the paper maps you might need. Then you’d sit down at the kitchen table to map out your route, figure out where you... Read More... January 18, 2022 12:18 PM
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The proliferation of cloud software, changing customer behaviors and expectations, and the pressures of the global health crisis are driving explosive growth in cloud contact center services. But moving your on-premises contact center to the cloud i... Read More... January 10, 2022 1:33 AM
If your agents transfer calls to other offices, consider the option of an assisted transfer – where your agents check to make sure there is someone at the other end and/or lines are not busy. Some companies do not do this and the result can be that v... Read More... January 22, 2022
The most important day of the year for the CC & CX industry in the world!
We are proud to announce the winners of The 2022 '17th Annual' Global Top Ranking Performers Awards, The World's Most Prestigious Awards in the industry! Read More...
Raj Wadhwani - Have you seen that all members can add video greetings to their profiles? Awesome! To do this go to Edit My Profile (top right) and scroll down to the section to add a video greeting! November 8, 2021 10:01 AM