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Mikhail Rogov
Vice President, Application Development

Scivantage

Tamika Byrd
Call Center Director

MassMutual

Chris Bauserman
VP, Product and Segment Marketing

NICE inContact

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Mark Littlejohn
Operations Data Management Consultant

MassMutual

210

JoAnna Lloyd
Sr. Director of Product Marketing, Consumer Solutions

Realpage

Industry News

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Australian Taxation Office Extends Optus Contract Until 2020

Optus handed extension.
April 26, 2018 6:56 PM

Government Gives Centrelink 1000 More Call Centre Operators

If you have ever felt the frustration of being on hold with Centrelink then this is welcome news for the national welfare agency. Some people have had to wait hours on the phone, listening to classical hold music waiting for an operator to get to the...
April 26, 2018 4:16 PM

BT Dials in Corvil Analytics to Help Achieve World-Class Service Delivery for World’s Largest Virtual Contact Center

Corvil empowers BT with the visibility and insight to achieve outstanding caller experience for a public sector customer serving 20M+ citizens -

April 26, 2018 12:55 PM

Bright Pattern Integrates with GoVivace to Bring Advanced Voice Technologies to Customers

Bright Pattern, a provider of omnichannel contact center software, integrates with GoVivace for advanced speech technology
April 25, 2018 9:02 PM

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ECI Contact Center

Por que en #ECIContactCeneter pensamos en tu bienestar. Campaña de de salud visual Abril 2018

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IPsoft

As a Customer Service agent, Amelia can handle most if not all of a company’s service requests without the need for human intervention. How can she help you? https://hubs.ly/H0bQGKH0

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Grandstream

A big thank you to everyone who attended @ExpoSeguridad 2018 in Mexico City and making it such a fantastic show! A special shout out to our partners @syscomenlinea for hosting us.

18 Minutes Ago

Emtelco

Tres elementos esenciales de la transformación digital en las empresas.

22 Minutes Ago

HCL

Tackle productivity challenges at your workplace. Read how the #digitalworkplace enabled one of our clients to achieve enhanced #UX , #security , and productivity #NextGenIT http://bit.ly/2FUHVgG

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“Working Together to Drive Success” – What a Military Mindset Can Teach Customer-Facing Businesses

April 25, 2018 5:00 AM

169

The Top Three Ways to Drive Growth and ROI in the Services Industry

April 24, 2018 5:00 AM

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Job Board

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Customer Experience Manager

Douglas Jackson
April 26, 2018 5:00 AM

Trainer

Douglas Jackson
April 26, 2018 5:00 AM

Sr Accountant

CallFire
April 25, 2018 5:00 AM

Head of Complaints

Douglas Jackson
April 25, 2018 5:00 AM

Senior Customer Service Operations Manager

Douglas Jackson
April 25, 2018 5:00 AM

Web Developer

Inktel
April 24, 2018 5:00 AM

Industry Blogs

More Blogs

April 25, 2018 5:00 AM

Specialty Answering Service - 7 Tips When Using an Answering Service For Your Charity Telethon

Remember the Jerry Lewis Telethon? If you’re under 30, you probably think I just made that name up - but I didn’t. The Jerry Lewis Telethon was an annual television event, hosted by Jerry Lewis, that raised money for the Muscular Dystro... Read More...

April 25, 2018 5:00 AM

VoIP Supply - VoIP Hardware Roundup April 2018: New SIP Phones, WiFi Phones, Headsets and more!

April is an exciting month! With more new VoIP phones, headsets and PBX appliance being released, it’s time to upgrade your or your customer’s VoIP system with the latest equipment!
Let’s check out what’s new for this month:
... Read More...

April 24, 2018 5:00 AM

VoIP Supply - Mitel to be Acquired by Investor group for $2 billion Cash

April 24th, 2018 - Mitel®, a leading unified communications solutions provider for businesses, today announced that it has entered into a definitive arrangement agreement to be acquired by an investor group led by affiliates of Searchlight Capita... Read More...