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Mark Littlejohn
Operations Data Management Consultant
MassMutual
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Rachel Paul
Sales and Service Representative
New York Life
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Dudley Wass
Project Analyst - cXc
Whirlpool Corporation
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Angelo Arezzi
Sr, Director, Project Management and Workforce
Web.Com, Inc
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Michael Penn
Director, Sales Initiatives
Broadband Dynamics
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Industry News

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NEC Tunes Up NSW Police Radio Communications System
Japanese IT provider NEC’s Australian subsidiary is working with NSW Police to deliver the next phase of the force’s microwave radio communications network upgrade.
July 14, 2018 2:36 AM
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Pivotal Data Improves Contact Centre CX with Voice Authentication
Pivotal Data has seamlessly integrated OneVault's voice biometric authentication solution into its contact centre solution as a value-added feature.
July 14, 2018 12:12 AM
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ComReg to Take Action on Helpline, Customer Service Phone Numbers
Consumers are confused by non-geographic numbers and wary of how expensive they are
July 13, 2018 9:48 PM
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Swedish Extremism Hotline Fights for Survival After Losing Funding
A Swedish helpline for people worried that someone they know is being radicalized has vowed to press on, despite the government pulling the funds.
July 13, 2018 7:24 PM
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Vads Berhad
Liu Qiangdong merupakan seorang pengusaha sukses dari negara China. Ia lahir pada tanggal 14 Februari 1974 yang dikenal sebagai pendiri http://JD.com , rival terbesar Alibaba, sang pemimpin pasar China. #VADSInfo Read more https://bit.ly/2MS89mT
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HCL
Ritesh Jain, AVP & Head of Automation at HCL Business Services leads a workshop on how to 'Earn Big Gains By Starting Off Small With A RPA Pilot Program' at the #IAWEEK , Chicago. To join, click here: http://bit.ly/2MBqbdN
54 Minutes Ago
Future People
Explore the importance of building #emotional #intelligence #EI for better working relationships via @PsychToday http://ow.ly/lzou30kUJ3n
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AGC Networks Ltd
Believe you can, & you’re halfway done! #MondayMotivation

Job Board

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Sr. Systems Administrator/ Microsoft Expert
Convergent
July 13, 2018 5:00 AM
Director of Operations
Convergent
July 12, 2018 5:00 AM
Contact Centre Manager (Collections)
Douglas Jackson
July 12, 2018 5:00 AM
Contact Centre Manager
Douglas Jackson
July 12, 2018 5:00 AM
Senior Team Leader
Douglas Jackson
July 12, 2018 5:00 AM

Industry Blogs

More Blogs
July 13, 2018 5:00 AM
MedConnectUSA - Discover Why an Award-Winning Medical Answering Service Is Important






Don't you wish there was a way to know if a medical answering service actually provided the high-quality service they claim to? Wouldn't this be nice to know before you switch? Fortunately, there is a way. But few people know about it. He... Read More...
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July 12, 2018 5:00 AM
A Better Answer - How Customer Service and Retention are Related
Customer service leads to happy customers, and happy customers keep buying your products and services. It really is that simple on the surface, but there is more nuance.
It doesn’t matter that you have excellent customer service alone, it matt... Read More...
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July 12, 2018 5:00 AM
Plum Voice - Visa Verified: Plum Voice Secures a Listing on Visa’s Global Registry of Service Providers

Plum Voice has been at the vanguard of voice channel and IVR security for years. We pride ourselves on offering reliable cloud communications products that are compliant with some of the most desirable security standards in existence. These include... Read More...
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IVR Messages
July 16, 2018 5:00 AM
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ASIA PACIFIC - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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