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Julie Santa Cruz
Sr. Manager of Customer Care
Vivint Solar
44 Connections
Cristina Baldner
Operations Manager
Vistex
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Chuck Browne
Customer Care Operations Manager
Vivint
367 Connections
Ricardo Barreras
Sr. Manager of Efficiency & Effectiveness | Customer Relations
Locus Telecommunications Inc.
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Industry News

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NICE inContact CXone Takes Gold in Contact Center World Awards for Best Technology Innovation
CXone Wins Top Ranking Performers Award for Best Live Agent Support Solution
June 22, 2019 4:47 AM
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SOTI Invests in Gothenburg
SOTI, a provider of mobility and IoT solutions, has expanded its operations to the Nordic region and the Netherlands, with new offices opening in Gothenburg, Sweden.
June 22, 2019 4:00 AM
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Mitel Appoints Feras Zeidan as Regional Director of Middle East and Africa
Mitel, a global provider in business communications, announced the appointment of Feras Zeidan to lead the company’s operations in Middle East and Africa (MEA).
June 22, 2019 3:12 AM
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Cloud Provider Aims to Expand North West Reach after Partnership
8x8 Inc, a cloud provider of voice, video, chat and contact centre solutions for users worldwide, has partnered with cloud technology channel provider EveryCloud to strengthen its reach in the North West.
June 22, 2019 2:25 AM
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Latest Tweets

Industry Social Feed!
June 24, 2019 11:12 PM
Lumenvox
"A majority of European mid-sized call centres understand the advantage in a connected customer journey, but only 14 percent are confident in meeting current and future needs." #CX #speech + #authentication http://lumenvox.shp.so/a/5ftsts
June 24, 2019 11:04 PM
AVAD Technologies
With AVAD Technologies business VoIP phone service you get a state-of-the-art phone system, an assigned Dedicated Support team and #UC -One plus a 100% money back guarantee. #voip #phonesystems http://ow.ly/h7O350uxuWr
June 24, 2019 10:57 PM
Voxbone
Learn more about #compliance and how it can be automated with @fikrifirat ⟶ http://ow.ly/mZNC50uLzrS #ITW2019 #APIs
June 24, 2019 10:53 PM
TRUSTID, Inc.
The holiday season is the busiest time of year for #callcenters and if agents aren’t ready for the influx of new customers, the #customerexperience could suffer. Starting training now can only benefit business and consumer while maintaining a quality #CX . https://buff.ly/2XxCRe5

Job Board

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Customer Service Operations Manager
Douglas Jackson
June 21, 2019 5:00 AM
Administration Manager/Support Manager
Douglas Jackson
June 21, 2019 5:00 AM
Claims Assessor
Douglas Jackson
June 20, 2019 5:00 AM
Senior Claims Assessor
Douglas Jackson
June 20, 2019 5:00 AM
AR Specialist
CallFire
June 19, 2019 5:00 AM
Customer Support Analyst
Upstream Works
June 11, 2019 5:00 AM

Industry Blogs

More Blogs
June 20, 2019 5:00 AM
UJET - Moving from chatbots to Automated Agents

Chatbots are arguably one of the most talked about and polarizing advancements not just in customer support, but in all of tech. But what exactly are they? While there are many definitions out there, the word “chatbot” is a term for a... Read More...
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June 19, 2019 5:00 AM
PATLive - The 4 Unexpected Benefits of an Answering Service

There are plenty of advantages to hiring an answering service that you’re likely already familiar with. Having someone else handle incoming calls is an enormous time-saver, and the fact that you can pass off the task to someone who will treat... Read More...
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June 17, 2019 5:00 AM
Business Systems UK Ltd - Workforce Management V Workflow Management in the Back Office – What’s the difference?

Having the right workflow and workforce management capabilities in place can significantly improve your business performance and productivity in the back office, especially when combined together.
Workforce management takes care of your people (or... Read More...
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Tip of the Day

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Consistent Channel Strategy
June 25, 2019 5:00 AM
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International Contact Center Week
Celebrate. Appreciate. Elevate.
Be a Part of the Only Week Long Celebration Dedicated Exclusively to the Contact Center Industry

Contact Centers are about People and every year thousands of centers around the World celebrate the industry we work ... Read More...
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