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Rachel Paul
Sales and Service Representative
New York Life
36 Connections
Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
17 Connections
Mark Littlejohn
Operations Data Management Consultant
MassMutual
218 Connections
Richard DeMonte
Director, Business Operations
Scivantage
42 Connections
Jaimee Cowart
Supervisor II
Realpage
5 Connections

Industry News

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Salesforce to Invest in its UK Business Over Five Years to Support Growing Customer Base
Salesforce pledges to invest in growth, innovation and customer success in the UK ahead of Prime Minister May's Tech Investment Roundtable at 10 Downing Street

4 Minutes Ago
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BIBF, Silah Gulf Sign Training Tie-up
The Bahrain Institute of Banking and Finance (BIBF) has signed a memorandum of understanding (MoU) with Silah Gulf, a contact centre services provider, to develop and enhance learning opportunities.
49 Minutes Ago
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Pixcom, Avaya Partner on Cloud-based Communications
Avaya Holdings Corp said that it is working with digital technology provider Pixcom Technologies to bring cloud-based unified communications and contact centre solutions to small and medium-sized enterprises (SMEs) across the UAE.
June 18, 2018 10:28 PM
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Birmingham's Council Run Call Centre Cheaper Than Under Private Operator
The service was taken in house in 2014 amid concerns over poor performance

June 18, 2018 9:43 PM
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@JohnQABC leads an enlightening discussion w. @al3xw1nd , @Emma4Change , + @JaclynCorin about #RoadToChange and the power of youth to create change. #ServiceUnites
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You should always ask #questions in an #interview . Just make sure you avoid these ones at all costs: https://bddy.me/2JWbrEM #interviewtips

Job Board

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Dialer Strategy Manager
Convergent
June 14, 2018 5:00 AM
SQL Database Admin
Abtran
June 13, 2018 5:00 AM
Payment Processing Manager
Convergent
June 11, 2018 5:00 AM
Collections Manager
Echo Managed Services
June 11, 2018 5:00 AM
Team Manager – 9 Month FTC
Douglas Jackson
June 11, 2018 5:00 AM
Head of Health & Safety
Douglas Jackson
June 11, 2018 5:00 AM

Industry Blogs

More Blogs
June 15, 2018 5:00 AM
MedConnectUSA - Medical Answering Services Don’t Go on Vacation, So That You Can!

As we move into summer, we think about vacations. Or at least we should. Vacations are a time to take a break from work, enjoy time with family and friends, and come back refreshed, ready to reengage with our work and our patients. 


Take ... Read More...
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June 14, 2018 5:00 AM
Creative Virtual - [Meet the Team] Rachael Needham: Building Positive Relationships and Grounding Chatbot Technology in Human-ness

By Mandy Reed, Marketing Manager (Global)
Creative Virtual is one of only four companies in London to be recognised by The Queen’s Awards for Enterprise in the category of Innovation in 2017. The company was selected for this honour not only... Read More...
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June 14, 2018 5:00 AM
mattersight - Mattersight To Attend 19th Annual Customer Contact Week
It’s just a couple of shorts week until the 19th annual Customer Contact Week (CCW) event, and we couldn’t be more excited. CCW’s inspirational keynotes, in-depth educational opportunities, and community-oriented approach form a mem... Read More...
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Tip of the Day

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Cancel Training At Your Peril
June 18, 2018 5:00 AM
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Upcoming Events

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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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