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Produced by Unisphere Research and CRM Media, study is backed by fresh quantitative and qualitative data and reveals technical, operational challenges and opportunities around cloud migration, agent turnover, budgeting, and beyond; Read More...
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A chain is only as strong as the weakest link. If one part of something is weak, it jeopardizes the integrity, quality, or effectiveness of the whole. The idiom is applicable to almost all cases composed of more than one part. Let’s take a car... Read More...
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It’s easy to spend budget for your contact center. However it can sometimes be harder to spend budget where it is visible, for example buying a water cooler for the agents will be noticed far more quickly, and probably with greater appreciation, than... Read More...
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