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Mikhail Rogov
Vice President, Application Development

Scivantage

Raul Polanco
Contact Center Supervisor

IGT USA

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Rachel Paul
Sales and Service Representative

New York Life

Chris Bauserman
VP, Product and Segment Marketing

NICE inContact

Mike Rehmann
Marketing Coordinator

Calabrio

Industry News

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Consilium Introduces UniRSM™ to Replace End-of-Sale Cisco RSM

UniRSM™ is now available on Cisco SolutionsPlus worldwide through Cisco Commerce
April 24, 2018 3:28 PM

Tethr's AI-based Platform for Phone Conversations Achieves PCI Level 1 Certification

Company's communications intelligence platform for enterprise contact centers and financial services organizations is HIPAA-compliant, HiTrust-certified and now PCI-V3.2L1-certified
April 24, 2018 12:14 AM

Missouri Governor Greitens Announces Improvements in Tax Call Center Response Rates

Missouri Governor Eric Greitens visited with employees in the Department of Revenue (DOR) to thank them for their work in improving the call center.
April 23, 2018 6:34 PM

Ozarks Electric Selects Noble to Improve Customer Experience

Contact Center Technology Provider Teams with Electric Service Cooperative
April 21, 2018 4:18 AM

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What values are important to consider as a retailer? Hear @Fossil 's take in tomorrow's webinar. https://zdsk.co/2qnTlD2 #CX

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#ElonMusk attributes much of his success to his customers, who in turn believe that the reason #Tesla is a better, stronger company comes from its mission. Learn more about his methods and how they contribute to his success here. http://bit.ly/2qI62Zs

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The Top Three Ways to Drive Growth and ROI in the Services Industry

April 24, 2018 5:00 AM

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Minimum Technology for Inbound Call Center Vendors

April 20, 2018 5:00 AM

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Job Board

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Bilingual Client QA Call Center Representitive

Convergent
April 23, 2018 5:00 AM

Customer Service Advisors - Model Farm Road, Cork

Abtran
April 23, 2018 5:00 AM

Human Resources Generalist

Convergent
April 23, 2018 5:00 AM

Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Customer Service (Permanent contract)

Abtran
April 19, 2018 5:00 AM

Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs

April 23, 2018 4:47 PM

Calabrio - Contact Center Leaders: 16 Telling Questions that Reveal How Well You Really Know Your Customers

As you well know, contact center data captured during your agents’ interactions with customers can give you critical insights that help you outpace your competitors and evolve your business. And today’s rich combination of speech analytic... Read More...

April 23, 2018 5:00 AM

FCR - The Dead Giveaway for a Canned Customer Service Response

The Benefits and Drawbacks of Macros
It’s possible that I’ve beaten the topic of macros (canned responses) to death in past articles but I have some new thoughts today. You’d be hard pressed to find a support team that doesn&... Read More...

April 23, 2018 5:00 AM

A Better Answer - March 2018 Call Handling Hero®

Call Handling Hero® — Michelle
Michelle faced a logistical problem in the waning hours of the night. The ABA offices started receiving calls from patients from an office we didn’t service. This lead to patients being unable to find s... Read More...