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Rachel Paul
Sales and Service Representative
New York Life
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Andrew Pierce
Operations Analyst
IGT USA
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Jaimee Cowart
Supervisor II
Realpage
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Jessica Reid
Call Center Specialist
MassMutual
237 Connections

Industry News

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Zest4 Becomes 8x8 Service Provider Distributor in UK
Zest4, a UK provider of wholesale unified communications (UC) systems, has announced a partnership with 8x8, a global provider of cloud phone, meeting, collaboration and contact centre systems.
3 Minutes Ago
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Dubai Municipality Call Centre Receives 215,000 Calls in Q1, 2018
The Call Centre in Dubai Municipality's Customers and Partners Relations Department received during the first quarter of the year, 215,000 calls and 85 percent of them were answered within 20 seconds, recording 73.3 percent improvement in callback ra...
May 25, 2018 3:48 AM
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Job Losses in Dundee as Closure of Tesco Direct Announced
Tesco workers are set to loss their jobs at the customer service centre in Dundee.
May 25, 2018 2:34 AM
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Jabra Strengthens its Presence in India
“The new partnership with Innova strengthens Jabra’s presence in India and brings us closer to our customers,” said Mark Leigh, president, Asia Pacific, Jabra.
May 25, 2018 1:20 AM
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Latest Tweets

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10 Minutes Ago
8x8 Inc.
#1 way to optimize your #customerservice strategy: Relax script adherence and encourage internal dialogue. Read more on the 8x8 blog.
16 Minutes Ago
Emtelco
El presidente de la @ANDI_Colombia dice que el país debe tener una agenda enfocada en el crecimiento económico y la generación de empleo. Vía @elheraldoco https://goo.gl/WnPdGd
22 Minutes Ago
Premiere Global Services
Did you hear? The 2018 Future of Business Collaboration eBook is here! Learn how enterprise communication drives digital transformation, and see the trends & tech critical to biz growth. Check it out now >> http://bit.ly/2IHQLQa
22 Minutes Ago
Flowroute
Flowroute's Numbers v2 API is now available- take telecom management to the next level http://j.mp/2DyJhwo #CloudComm #telecomAPI

Job Board

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Internal Resource Deployment Manager
Douglas Jackson
May 25, 2018 5:00 AM
Project Manager - Contact Centre (INTERIM)
Douglas Jackson
May 25, 2018 5:00 AM
Senior MI Analyst
Douglas Jackson
May 25, 2018 5:00 AM
Professional Collections Representative
Convergent
May 24, 2018 5:00 AM

Industry Blogs

More Blogs
May 25, 2018 5:00 AM
Teleopti - The Reality of AI for WFM – What it Means for Software Performance and Contact Center Processes
Following the launch of Teleopti’s Artificial Intelligence (AI) initiative, infusing core WFM with machine learning to make it more efficient and adaptive, Jeremy Hamill-Keays looks at the reality of AI for WFM. What is AI really and what effec... Read More...
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May 24, 2018 5:00 AM
Dialogic - Telecom Meets Digital: The Importance of Establishing Controls
Access to the internet has never been easier. Your phone has wifi data while at home and wireless data while on the go. Your favorite café and store offer wifi to guests. Your work files can be accessed remotely from across the world. While we... Read More...
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May 24, 2018 5:00 AM
Douglas Jackson Limited - The Missing Link to Employee Engagement
In a world where customers and employees have an ever-growing number of platforms to discuss and rate your company, customer and employee experience must be at the forefront of every successful businesses strategy;
‘Businesses that have an emp... Read More...
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Forecasting
May 25, 2018 5:00 AM
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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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