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While contact centers adapted to the transition pretty quickly, they have faced quite a few challenges in the process. And challenges are just lessons in disguise. Read More...
June 1, 2020 5:00 AM
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COVID-19 has triggered a tsunami of demand for customer service. A flood of questions about payment deferrals, paycheck protection programs, COVID-19 infection, stay-at-home directives, shipment status, and more, are overwhelming contact centers, whi... Read More...
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This is a subject that I have been pondering on for a long while, and it is a subject that seems to really be at the forefront now in the face of our global crisis.

There is so much talk around what ‘Customer Experience’ means exactly.... Read More...

May 28, 2020 5:00 AM
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With the COVID-19 lockdowns forcing most economic sectors to slow down, cloud technology can help your business survive and remain competitive. More specifically, you can cut costs and increase operational efficiency using the cloud.
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If you have a voice mail facility, either be specific with the information you would like callers to leave, or inform callers approx. how much time they have to leave a message. Recently I have found that more and more companies ask you to leave a me... Read More...
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