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Raul Polanco
Contact Center Supervisor

IGT USA

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Mike Rehmann
Marketing Coordinator

Calabrio

David Birittieri
Assistant Vice President - Head of IT Customer Service

MassMutual

225

Angelo Arezzi
Sr, Director, Project Management and Workforce

Web.Com, Inc

Tia Pegarido
Sr Client Success Manager

Realpage

Industry News

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Ozarks Electric Selects Noble to Improve Customer Experience

Contact Center Technology Provider Teams with Electric Service Cooperative
April 21, 2018 4:18 AM

139

Company Rescues 60 Jobs After Irvine Firm Goes Bust

1Call Direct are looking to recruit even more staff and are also in talks with former Stellar employees.
April 21, 2018 3:18 AM

134

Schools Call Centre Not Being Used -- Naptosa

Schools do not report incidents to the Safe Schools Call Centre because they fear being red-zoned.
April 21, 2018 2:18 AM

125

TalkTalk Tops Most-complained About List, with BT Not Far Behind

Talk Talk is the most complained about home broadband and landline provider, while BT and Vodafone drew the most complaints for their mobile services, figures show.
April 21, 2018 1:18 AM

135

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6 Minutes Ago

AnswerFirst

4 Methods to Ensure Positive Customer Service http://bit.ly/2Fd5STS

13 Minutes Ago

LCA Contact Center

Novedades sobre la Ley Orgánica de Protección de Datos: el Gobierno la extenderá para personas fallecidas. http://bit.ly/2K7RWcH vía @abc_es #LOPD #digital

16 Minutes Ago

Conversational

The Small Business Daily #Content Roundup just came out: https://paper.li/Conrecept/1456932464?edition_id=e4e15da0-470a-11e8-9ff8-0cc47a0d1609 Stories via @PhillyCrimLaw #news #klout

19 Minutes Ago

Kelly Outsourcing & Consulting Group

Looking forward to talking about #TalentAcceleration : Putting Talent Acquisition Change in Motion @LEAP_HR Oil&Gas in Houston this week! Get a sneak peek at the HBR research we'll be discussing: http://ow.ly/xHFc30jB5ZZ #LeapHR #HR_Leap

19 Minutes Ago

Convirza

We agree 100% - how about you? https://twitter.com/Hyken/status/988431303790989312 Convirza added, Shep Hyken Verified account @Hyken The best leaders don’t just focus on the numbers. They also focus on the customers. Customer service is not just for the front line. It’s for everybody. It’s not a department. It’s a philosophy.

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Minimum Technology for Inbound Call Center Vendors

April 20, 2018 5:00 AM

293

Introducing Gen Z – “Millennials on Steroids”

April 19, 2018 5:00 AM

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Job Board

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Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Customer Service (Permanent contract)

Abtran
April 19, 2018 5:00 AM

Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Customer Service Manager

Douglas Jackson
April 19, 2018 5:00 AM

Data Analyst – 6 month contract

Douglas Jackson
April 19, 2018 5:00 AM

Senior Data Analyst

Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs

April 20, 2018 5:00 AM

Integrated Telemanagement Services - 4 things to do before deploying Skype

From instant messaging to video conferencing, Skype for Business offers many communication features many companies need to be productive. But before you start making calls on Skype, there are four things you should do to ensure crystal-clear qual... Read More...

April 20, 2018 5:00 AM

Select Answering Service - What is Exceptional Customer Service

What is Exceptional Customer Service and How to Provide It
What is exceptional customer service? And does your company provide it? Check out our tips for delivering superior customer service.
As a business owner, you have so many things to focus ... Read More...

April 20, 2018 5:00 AM

MedConnectUSA - What Steps Does Your Medical Answering Service Take to Provide Continuous Availability?

Most all medical answering services can cover your phone calls 24/7. That, of course, assumes all their equipment is operating properly and nothing interrupts their service.
But problems happen. Telephone cables get cut, electricity goes... Read More...