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Mark Littlejohn
Operations Data Management Consultant
MassMutual
270 Connections
Chuck Browne
Customer Care Operations Manager
Vivint
369 Connections
Tim Izatt
Director of Customer Operations
Vivint
386 Connections
Tom Coleman
Director of Special Projects
Vivint
81 Connections
Michael Penn
Director, Sales Initiatives
Broadband Dynamics
24 Connections
Raul Polanco
Contact Center Supervisor
IGT USA
61 Connections

Industry News

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Noda Contact Center Helps Mosoblenergo Boost Service Quality in the Moscow Region
Mosoblenergo has finalized the project of deploying Noda Contact Center platform. The implemented solution allowed the company to optimize inbound and outbound calls, and provided it with convenient tools for collecting statistics and generating repo...
September 21, 2018 3:09 AM
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Unions at Eir’s Call Centre Threaten Strikes Over Exit Terms for 650 Dublin Staff
Staff given choice of accepting redundancy or moving jobs to Cork, Limerick or Sligo

September 21, 2018 1:18 AM
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Aberdeenshire Council Call Centres Leaving Residents on Hold for Up to One Hour
Frustrated residents are being left on hold for up to an hour to report urgent public health hazards, road defects and housing repairs.
September 20, 2018 11:28 PM
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Bertelsmann and Saham Plan to Create Customer Relationship Management Group
Bertelsmann and Saham plan to combine their respective worldwide CRM businesses

September 20, 2018 9:37 PM
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Vads Berhad
Liburan murah ala backpacker ke Bali tidaklah sulit. Banyak sekali hostel ramah kantong yang bertebaran di Bali. Berikut ini daftar hostel backpacker di Bali yang unik, murah dan instaworthy. #VADSTraveling Read more https://bit.ly/2wmMSfj
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Zendesk
What happens when a bunch of savvy Zendesk users come together? Find out in August’s Community Roundup. https://zdsk.co/2zmh5x6
September 22, 2018 10:08 AM
Creative Virtual
Fourteen hacks for your #CX business case - Forrester https://hubs.ly/H0dT2Qy0 via @MyCustomer
September 22, 2018 10:08 AM
TechMahindra
"Gone are the days of separate strategy and separate deliver team. The best digital approach is to have a team having end to end grasp." ~ Namrata Sarmah, on having the right digital team at #TechMNxt Media Morning
September 22, 2018 9:29 AM
Mitel
#IoT and cloud communications have the potential to revolutionize #FieldService with fewer equipment breakdowns and increased customer satisfaction. Explore the possibilities: https://bddy.me/2MU6e11 #CloudComms

Job Board

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Contact Centre Manager (Sales and Service)
Douglas Jackson
September 20, 2018 5:00 AM
Contact Centre Manager/Customer Experience Manager
Douglas Jackson
September 20, 2018 5:00 AM
Digital Communications Executive
Douglas Jackson
September 19, 2018 5:00 AM
Outbound Sales Reps Needed for Access Worldwide & Spectrum
Access Worldwide
September 18, 2018 5:00 AM
Genesys Routing Developer
AV Staffing Solutions
September 18, 2018 5:00 AM

Industry Blogs

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September 20, 2018 5:00 AM
UJET - Mapping your customer journey is just the first step

The customer journey is a great way to conceptualize the time it takes for customers to become aware of your product all the way through to shouting their praise from the rooftops. Each step the customer takes moves them closer, or further away, ... Read More...
September 20, 2018 5:00 AM
Douglas Jackson Limited - CXFO – What We Can Do Tomorrow
This week we joined The CXFO for their inaugural London Launch meeting, ‘What We Can Do Tomorrow’, held at The Pirate Castle; a community boating charity and multi-use venue for water-based activities on the canal, as well as offerin... Read More...
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September 20, 2018 5:00 AM
The Connection - Top Benefits and Best Practices of a Customer Relation Chatbot
If there is one thing we know about customers today, it is that they have high expectations. They want help (or information) fast, and they want access to be convenient. A customer relation chatbot can help deliver that. Many call centers and busines... Read More...

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Do Your Research
September 22, 2018 5:00 AM
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Upcoming Events

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GLOBAL EVENT - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the World! Read More...
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