[HIDE]

Build Your Professional Network! Log in now (Not a member? click here to register FREE)

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Mark Littlejohn
Operations Data Management Consultant

MassMutual

210

Mikhail Rogov
Vice President, Application Development

Scivantage

JoAnna Lloyd
Sr. Director of Product Marketing, Consumer Solutions

Realpage

Tamika Byrd
Call Center Director

MassMutual

Chris Bauserman
VP, Product and Segment Marketing

NICE inContact

Industry News

Click To Post Your News! | More News

NICE To Acquire Mattersight

Integrating the cloud analytics solutions of Mattersight and NICE Nexidia allows organizations to move to a new era of creating smart personal connections
April 27, 2018 5:00 AM

Global Comms Firm Natterbox Nabs Funding from Octopus Investments

Communication company Natterbox has raised £5m in Series A funding from Octopus Investments.
April 27, 2018 2:56 AM

Report Abuse Cases Promptly for Swift Intervention - Gender Ministry

The Ministry of Gender, Children and Social Protection (MoGCSP) has urged the public not to sit unconcerned but promptly report abuse cases they were privy to through its “Help Line of Hope” Call Centre for swift intervention.
April 27, 2018 12:16 AM

Avaya to Bring Cloud-based Contact Centre Solutions to India

In a bid to strengthen the Business Process Outsourcing (BPO) community in the Asia-Pacific region, global communications technology firm Avaya announced an end-to-end, Cloud-based Contact Centre-as-a-Service (CCaaS) solutions that will first come t...
April 26, 2018 9:36 PM

Latest Tweets

Industry Social Feed!

11 Minutes Ago

Unify

With @Zuora we managed to move the installed base from hardware maintenance contracts to more flexible consumption, based on the changing business needs of our Circuit customers. #UC @UnifyCMO http://bit.ly/2I4OT4v

19 Minutes Ago

PCCW Solutions

Register for the Digital Transformation Forum and learn how to revolutionize customer engagement digitally and exchange thoughts with industry experts on the topics of #cloud , #analytics , #AI , #digital and #IoT . Check out the agenda at https://goo.gl/dcqmYx

42 Minutes Ago

MattsenKumar LLC

From #Bangalore to #SanFrancisco to #NewYorkCity , here are a few of the great cities of the world we’ve had some of our best at in recent days. MK responsiveness and attentiveness to our clients is a differentiator we value! #TEAMMK

51 Minutes Ago

Tempo

Batman valisi Sayın Ahmet Deniz, 485 kişinin istihdam edildiği Batman’daki ofisimizi ziyaret ederek çalışanlarımızla bir araya geldi.

52 Minutes Ago

AssisTT

Yazılım ve CRM hizmetlerimiz ile mevcut uygulamalarınızın sistemimize sorunsuz entegrasyonunu sağlayabiliriz. Dilerseniz sizin için tasarlayacağımız özel uygulamaları da tercih edebilirsiniz. http://bit.ly/2vlimlX

Featured Editorial

Submit An Article!

“Working Together to Drive Success” – What a Military Mindset Can Teach Customer-Facing Businesses

April 25, 2018 5:00 AM

180

The Top Three Ways to Drive Growth and ROI in the Services Industry

April 24, 2018 5:00 AM

267

Members' Updates....

Sven Jacob has connected with Marcus Hasselhorst
21 Minutes Ago

These members have birthdays today (Anjar Kesumaraharjo, Cheri Lewis, Boitumelo Masango, Esther Dokuwaa Ofosuhene, Robby Dharmawan, Nor Hazura Ninggal, Cagdas Akarsu, TIO Risma Aprilyani, Ihwal Periyasa) ...click on their name and send a happy birthday message!
April 27, 2018 5:00 AM

Priti Shetti is celebrating a work anniversary!
April 27, 2018 3:34 AM

APAC Newsletter - Thursday, April 26, 2018 has now been published
April 27, 2018 3:24 AM

Marta Gryb has contributed editorial to the website.
April 26, 2018 8:57 PM

Marta Gryb (United States) just joined our association! Welcome!
April 26, 2018 8:51 PM

Billy Chen has connected with Yusuf Adams
April 26, 2018 8:50 PM

Zak Branham (United States) just joined our association! Welcome!
April 26, 2018 6:38 PM

Kostas Bthimitris has connected with Natalia Gorokhova
April 26, 2018 6:18 PM

Job Board

Search Jobs | Post Job (FREE)

Customer Experience Manager

Douglas Jackson
April 26, 2018 5:00 AM

Trainer

Douglas Jackson
April 26, 2018 5:00 AM

Sr Accountant

CallFire
April 25, 2018 5:00 AM

Head of Complaints

Douglas Jackson
April 25, 2018 5:00 AM

Senior Customer Service Operations Manager

Douglas Jackson
April 25, 2018 5:00 AM

Web Developer

Inktel
April 24, 2018 5:00 AM

Industry Blogs

More Blogs

April 25, 2018 5:00 AM

Specialty Answering Service - 7 Tips When Using an Answering Service For Your Charity Telethon

Remember the Jerry Lewis Telethon? If you’re under 30, you probably think I just made that name up - but I didn’t. The Jerry Lewis Telethon was an annual television event, hosted by Jerry Lewis, that raised money for the Muscular Dystro... Read More...

April 25, 2018 5:00 AM

VoIP Supply - VoIP Hardware Roundup April 2018: New SIP Phones, WiFi Phones, Headsets and more!

April is an exciting month! With more new VoIP phones, headsets and PBX appliance being released, it’s time to upgrade your or your customer’s VoIP system with the latest equipment!
Let’s check out what’s new for this month:
... Read More...

April 24, 2018 5:00 AM

VoIP Supply - Mitel to be Acquired by Investor group for $2 billion Cash

April 24th, 2018 - Mitel®, a leading unified communications solutions provider for businesses, today announced that it has entered into a definitive arrangement agreement to be acquired by an investor group led by affiliates of Searchlight Capita... Read More...