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Located in an office of China Unicom, the "12345" service center has several English-language volunteers from the Beijing Foreign Studies University who are working with more than 1,000 Chinese-language operators. Read More... January 22, 2021 4:33 AM
Optus has reached a three-year strategic partnership with Google Cloud to enhance its call centres with the Contact Center AI (CCAI) solution. Read More... January 22, 2021 3:23 AM
Yeastar released an update of its P-Series PBX System, introducing Video Conferencing, Remote Access Service, WebRTC Audio & Video Calling, and more much-anticipated features, to elevate work-from-anywhere communications for SMEs. Read More... January 22, 2021 2:14 AM
TTEC jumped from No. 13 last year by leading the market shift to virtual contact centers with its Humanify® Cloud @home platform. Read More... January 22, 2021 1:05 AM
At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
Click Here to view
Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
It has therefore become even more important to have a rich and fully functional CRM to draw greater customer insights. Read More... January 22, 2021 5:00 AM
The contact centre software market in Asia-Pacific is expected to reach just under US$1 billion in the next five years. Read More... January 20, 2021 5:00 AM
Theft of service is the most common type of fraud that impacts Voice over Internet Protocol (VoIP) phone systems. Let’s take a closer look at how it affects VoIP networks and how your organization can prevent or minimize the risk of this type... Read More... January 6, 2021 5:00 AM
It's the new year, and it's time to ramp up your collection of customer insight from your recorded conversations in order to garner competitive intelligence, identify at-risk customers, uncover workflow issues, discover underperforming agents and det... Read More... January 5, 2021 5:00 AM
Our Offices will close on Thursday 24th December at 12 noon and re-open on Monday 4th January 2021 at 9am. During this time members of the team will be dialling in to collect messages and be able to access emails. If you are attending an inte... Read More... December 23, 2020 5:00 AM
If you have sales reps/agents, give each one a power hour, during which they are not allowed to talk to colleagues (unless absolutely necessary). They have to spend as much time as possible talking to customers - don't allow anyone to interrupt them... Read More... January 22, 2021 5:00 AM
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At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
Click Here to view
Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
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