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End-to-end Communication Solutions provider, StarTele Logic, has added a feather in its cap with the successful completion of its latest venture for Switzerland-based Winet Voicetec Solutions AG. Read More...
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Thomson Reuters tested the quality of its remote onboarding and training process during the pandemic. Managers used workforce analytics to break down and analyze interaction and performance data to determine areas of onboarding and training that could be improved.
April 5, 2021 5:00 AM
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Gary Williams, Director of Sales and Consultancy at Spitch and Liam Ryan, Sales Director at Creative Virtual, discuss how conversational AI enables brands to meet expectations without compromising on customer service Read More...
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Many of today’s larger companies grow through acquisition and merger. Consolidation of these disparate businesses then typically necessitates integration of many different technical environments, spanning the various locations, facilities and p... Read More...
April 7, 2021 5:00 AM
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Hybrid Work – 5 Keys to Building an Effective Hybrid Workforce
Ryan Easter couldn’t believe he was being asked to run a pandemic business continuity test.
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April 5, 2021 5:00 AM
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In the past few years, advances in artificial intelligence led to the widespread use of Conversational AI. The rise of the technology continues thanks to its successful use cases in both consumer and enterprise applications. According... Read More...

April 1, 2021 5:00 AM
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Make sure that the message delivered to the marketplace by sales & marketing activity, matches your Contact Center’s brief and you can actually deliver what it says you can! For example I responded to an advert with the line “call now for a test dri... Read More...
April 12, 2021 5:00 AM
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April 11, 2021 10:30 AM
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April 11, 2021 5:00 AM

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