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In view of frequent complaints of people getting duped on the pretext of 'Custom Duty', the Delhi Customs issued a helpline number for verification to prevent such frauds. Read More... January 26, 2022 11:24 PM
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As life returns to normal, now is the perfect opportunity for employers to re-think their workforce strategy. Ed Creasey at Calabrio explores demographic trends and how the next generation of employees will thrive in contact centres provided they are... Read More... January 18, 2022
Glia expects breaking customer stereotypes, evolving the customer service representative role and more widespread adoption of Digital Customer Service to be areas to watch next year Read More... January 13, 2022
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Remember driving before we had GPS navigation? In the past when you were planning a road trip, you would get out an atlas or all the paper maps you might need. Then you’d sit down at the kitchen table to map out your route, figure out where you... Read More... January 18, 2022 12:18 PM
Service expectations are evolving faster than most contact centers can keep up. Customers want personalized and proactive engagement, easy self-service capabilities, and seamless connection across every touchpoint, interaction type, and device. At t... Read More... January 17, 2022 12:00 PM
The proliferation of cloud software, changing customer behaviors and expectations, and the pressures of the global health crisis are driving explosive growth in cloud contact center services. But moving your on-premises contact center to the cloud i... Read More... January 10, 2022 1:33 AM
With the constant stream of new technology and applications presented to us on a daily basis, do research amongst your customers before installing some solutions. For example, if you are going to implement an auto attendant service, check with your c... Read More... January 27, 2022
The most important day of the year for the CC & CX industry in the world!
We are proud to announce the winners of The 2022 '17th Annual' Global Top Ranking Performers Awards, The World's Most Prestigious Awards in the industry! Read More...
Raj Wadhwani - Have you seen that all members can add video greetings to their profiles? Awesome! To do this go to Edit My Profile (top right) and scroll down to the section to add a video greeting! November 8, 2021 10:01 AM