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Mark Littlejohn
Operations Data Management Consultant
MassMutual
218 Connections
Caleb Deleault
Team Specialist
MassMutual
36 Connections
Jay Knudson
VP Operations
Realpage
28 Connections
Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
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Rachel Paul
Sales and Service Representative
New York Life
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DaMario Pendergrass
HR Generalist IV
Realpage
32 Connections

Industry News

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Vonage Expands Omnichannel Cloud Contact Center Solution to Vonage Business Cloud Customers
Vonage CX Cloud Includes Real-Time Sentiment Analysis and Enhanced Self-Service With Chatbots and Visual IVRs Powered By Nexmo
20 Minutes Ago
Alcor Consulting to Launch Hosted PBX Platform and Contact Center
Alcor Consulting is launching the Contact Center platform in order to meet the growing need of companies to have greater flexibility in their contact center operations.
57 Minutes Ago
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AT&T Closing Call Center, Laying Off 101
AT&T will shut down a call center in Susquehanna Township and lay off 101 employees by the end of August.
June 22, 2018 2:39 PM
 27 
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Sitel Group Immediately Hiring 160 Full-Time Positions in Starkville Customer Experience Center
Sitel, a global customer experience management provider that delivers customer experiences every day, announced that it will hire 160 associates immediately for a seasonal assignment through the end of 2018.
June 22, 2018 2:02 PM
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Looking for a new job opportunity in a growing Seattle-based telecom company? Check out our openings http://j.mp/2ttwbMZ #jobseekers #jobs
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Avaya CEO Has 'Changed The Locks' - http://j.mp/2IgeLZG via @nojitter @Avaya
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The #Banking CMO’s Guide to Earning Your Seat in the C-Suite http://trap.it/zp0NZ  #finserv  #CMO  #marketing

Job Board

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Customer Service Representative
Convergent
June 21, 2018 5:00 AM
Sr Business Analyst
CallFire
June 21, 2018 5:00 AM
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Douglas Jackson
June 21, 2018 5:00 AM
Remote Clinical Appeals Nurse
Convergent
June 20, 2018 5:00 AM
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Convergent
June 19, 2018 5:00 AM

Industry Blogs

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June 21, 2018 5:00 AM
VoIP Supply - How to Secure Your VoIP Phone Calls with the GXP Phones and UCM6200
Grandstream UCM IP PBX and GXP VoIP Phones are some of the hottest products VoIP Supply carries. In our latest webinar with Grandstream, we had over 100 participants join us to learn about how to secure VoIP phone calls with Grandstream’s GXP p... Read More...
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June 21, 2018 5:00 AM
VoIP Supply - The Grandstream GXP1760W Awarded Best VoIP Device by ITSPA
Grandstream, a leading manufacturer of IP voice and video communications equipment, announced that their GXP1760W Mid-Range WiFi Phone has been selected as the Best VoIP Device at the 2018 ITSPA Awards!

About The GXP1760W
Grandstream’s GXP1... Read More...
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June 21, 2018 5:00 AM
Specialty Answering Service - Infographic: Call Center Software Reviews

Call Center software, also known as contact center software, is the technology that call centers and answering services use to not only route and answer calls, but to also provide your callers with exceptional customer support. Call center software... Read More...
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Tip of the Day

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Play Your Agents Their Calls
June 22, 2018 5:00 AM
 1
Do you do this in your center?
July 25, 2014 8:37 AM EST
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Upcoming Events

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ASIA PACIFIC - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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