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TD Bank Group (TD), in collaboration with the Canadian Administrator of Video Relay Services (CAV introduces a new dedicated phone line for customers who are Deaf and use sign language, allowing individuals to use their Video Relay Services (VRS) app... Read More...
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In today's fast-paced and high-pressure business world, mental health and well-being have to remain top priority. Read More...
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Call center quality assurance (QA) is an important part of any organization’s customer service strategy. It requires evaluating the performance of call centers and agents, identifying areas for improvement, and providing feedback to ensure qual... Read More...
February 12, 2023
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Call Assist’s professional virtual office services in Geelong give clients the perfect blend of affordability, usability and efficiency.
Whether you are a start up, a government agency or an established business it makes perfect sense to outso... Read More...

January 29, 2023
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Agent compliance infractions can lead to unwanted penalties for your organization. Consider this:

Dodd-Frank Act penalties can amount to $1 million or more
PCI Compliance penalties can be $5,000 per month per agent
MiFID II infrac... Read More...

January 27, 2023
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We have all experienced automatic call distribution (ACD), sometimes also called automated call distribution, when calling our favorite (or not so favorite) companies.    
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Members' Updates....

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Are you planning to attend ContactCenterWorld.com events in 2023? Check the events to attend link at the top of this page. Here are some recent comments from our delegates


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