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John Sansevero
Commercial Account Executive

2NDGEAR

Michael Penn
Director, Sales Initiatives

Broadband Dynamics

Teresa Anderson
IBO Teletek

Teletek

Tammi Kraushaar
Director

MassMutual

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Christina Prince
Supervisor II

Realpage

Industry News

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Ozarks Electric Selects Noble to Improve Customer Experience

Contact Center Technology Provider Teams with Electric Service Cooperative
April 21, 2018 4:18 AM

100

Company Rescues 60 Jobs After Irvine Firm Goes Bust

1Call Direct are looking to recruit even more staff and are also in talks with former Stellar employees.
April 21, 2018 3:18 AM

105

Schools Call Centre Not Being Used -- Naptosa

Schools do not report incidents to the Safe Schools Call Centre because they fear being red-zoned.
April 21, 2018 2:18 AM

TalkTalk Tops Most-complained About List, with BT Not Far Behind

Talk Talk is the most complained about home broadband and landline provider, while BT and Vodafone drew the most complaints for their mobile services, figures show.
April 21, 2018 1:18 AM

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Industry Social Feed!

51 Minutes Ago

ATOS

Join us on April 24th at @RAPID_Event . @e_leon_am will present how to address the challenges of #AdditiveManufacturing http://bit.ly/2K6ZvjR

April 22, 2018 8:24 AM

TechMahindra

How are you celebrating #EarthDay ? Let's take a pledge to end plastic pollution. Go green! #EarthDay2018

April 22, 2018 7:54 AM

HCL

#Fintech is using #AI , #Blockchain , open banking APIs, and #IoT to enrich #CX . Read to know why these cognitive technologies can shape the ‘bank of the future’: http://bit.ly/2yeg32v

April 22, 2018 7:44 AM

NASSCOM

Retail industry has witnessed rapid #digital adoption. Take a look at the global & Indian priorities that this adoption has brought about-

April 22, 2018 7:43 AM

Knowlarity

"You're the leader. Can't complain - talk solutions." #FridayHuddle with culture and CTO at Knowlarity - @ajayshr ! #TeamHuddle #Farewell #NineCommandments Ajay Shrivastava , Ambarish Gupta and Shantanu Mathur

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April 20, 2018 5:00 AM

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Introducing Gen Z – “Millennials on Steroids”

April 19, 2018 5:00 AM

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Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Customer Service (Permanent contract)

Abtran
April 19, 2018 5:00 AM

Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Customer Service Manager

Douglas Jackson
April 19, 2018 5:00 AM

Data Analyst – 6 month contract

Douglas Jackson
April 19, 2018 5:00 AM

Senior Data Analyst

Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

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April 20, 2018 5:00 AM

MedConnectUSA - What Steps Does Your Medical Answering Service Take to Provide Continuous Availability?

Most all medical answering services can cover your phone calls 24/7. That, of course, assumes all their equipment is operating properly and nothing interrupts their service.
But problems happen. Telephone cables get cut, electricity goes... Read More...

April 19, 2018 5:00 AM

UJET - 5 Ways to Start Modernizing Your Customer Support for a More Personal UX

Until recently, it was assumed that technology would replace people in customer support. Now it's clear that technology alone isn't enough.Modern customers want the organizations they work with to be their advocates, to be accountable and proacti... Read More...

April 19, 2018 5:00 AM

Specialty Answering Service - 6 Rookie Mistakes Businesses Make With Their Answering Service

Whether you’ve just started using an answering service, or you’ve had one for years, you should be aware of the 5 most common mistakes businesses make that will result in an outsourcing epic fail.
1. Your Procedures are Too Complicated... Read More...