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Charlene Harrison
Associate Director, Operations
CAQH
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President and Chief Operations Office
COPC
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Operations Data Management Consultant
MassMutual
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IGT USA
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HR Generalist IV
Realpage
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Industry News

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BIE Helpline is All Ears
While hall ticket-related queries are quite regular, the one from an anxious girl came two days ago. “I will be married off if I do not get a good score in the Intermediate public examinations. Please help me to prepare for the examinations,” was the...
February 20, 2019 3:53 AM
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Concerns over Police 101 Response Times in Sussex
Four in ten people simply give up trying to report information to the police after they are left hanging on the phone, figures show.
February 20, 2019 2:13 AM
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Turn Your Contact Centre into a Marketing Tool with 1Stream's Integration with Salesforce
Through a strategic integration of its predictive dialler, 1Stream enhances the application of Salesforce and harnesses the potential of the contact centre.
February 20, 2019 12:33 AM
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ACT Fibernet to Expand Broadband Services and Product Offerings
ACT Fibernet plans to bring the future of streaming, gaming, smart homes, and is expanding in categories including ACT Advantage Entertainment, ACT Advantage Gaming, ACT Advantage Speed, ACT Advantage Service, ACT Advantage Smart Cities, and ACT Adva...
February 19, 2019 10:53 PM
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Latest Tweets

Industry Social Feed!
17 Minutes Ago
Yealink
Going to ignite tour in London? Yealink will bring latest certified Microsoft Teams conference and desk phones.
25 Minutes Ago
Centris Information Services
Centris supports retail operations with our multi-channel support, exceeding customer expectations at every point of contact. #retail #centris #exceedexpectations https://bit.ly/2ImllTV
51 Minutes Ago
Wipro BPO Solution Ltd.
At #NASSCOM_TLF , our Chief Strategy Officer Rishad Premji discusses how #technology acts as an equaliser, with @Dev_Fadnavis . We agree that the biggest role of technology is in empowering people from the grassroots. @nasscom
53 Minutes Ago
Zendesk
Join us for the Zendesk #CX Leaders Exchange events in Gurgaon (26 Feb) or Bangalore (28 Feb) to learn more about adapting your CX to support changing customer expectations. Gurgaon registration: https://zdsk.co/CXGurgaon Bangalore registration: https://zdsk.co/CXBangalore

Job Board

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Head of Digital and Change (Marketing)
Douglas Jackson
February 15, 2019 5:00 AM
Programme Manager
Douglas Jackson
February 15, 2019 5:00 AM
Payroll Specialist
Inktel
February 14, 2019 5:00 AM
Product Manager
CallFire
February 14, 2019 5:00 AM
Forecasting Analyst
Douglas Jackson
February 14, 2019 5:00 AM

Industry Blogs

More Blogs
February 18, 2019 5:00 AM
Channel Doctors - What’s happening to the UK’s ‘Middle Tier’ Outsourced Contact Centres?
The ‘middle-tier’ of the UK outsourced contact centre space is potentially precarious, squeezed between smaller niche providers and the global BPO (Business Process Outsourcing) firms. For many clients the ‘middle-tier’ offers... Read More...
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February 18, 2019 5:00 AM
Specialty Answering Service - 4 Tips to Setting up An Answering Service for a Drug Addiction or Recovery Hotline
Turn on any news channel, and you’re bound to hear at least one story where drug and alcohol addiction plays a starring, nefarious role. According to the National Survey on Drug Use and Health, conducted by SAMHSA, the Substance Abuse and Menta... Read More...
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February 17, 2019 5:00 AM
Asia Telecom - 10 Reasons to Consider Philippines as Your Outsourcing Destination
The Miss Universe Crown is not the only crown the Philippines possesses. As early as 2010, the Philippines was officially recognized as the BPO hot spot of the whole world.
The Philippine outsourcing industry has been around for more than two decade... Read More...
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Tip of the Day

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Bring Fun To Work
February 20, 2019 5:00 AM
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Upcoming Events

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Breakfast Networking Event - Toronto
Meet with the President of ContactCenterWorld.com and fellow members in the area. ContactCenterWorld.com will present 20+ best practice ideas from award winners and also information about upcoming NEXT Generation Best Practice events and more. Venue ... Read More...
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