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Thomson Reuters tested the quality of its remote onboarding and training process during the pandemic. Managers used workforce analytics to break down and analyze interaction and performance data to determine areas of onboarding and training that could be improved.
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Many of today’s larger companies grow through acquisition and merger. Consolidation of these disparate businesses then typically necessitates integration of many different technical environments, spanning the various locations, facilities and p... Read More...
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Hybrid Work – 5 Keys to Building an Effective Hybrid Workforce
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In the past few years, advances in artificial intelligence led to the widespread use of Conversational AI. The rise of the technology continues thanks to its successful use cases in both consumer and enterprise applications. According... Read More...

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Excellent marketing campaigns result from research, dedication, and a true understanding of a business’s relationship with its audience. However, the fruits of your labor can quickly disappear if your staff cannot keep up with calls, properly s... Read More...
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Make sure that the message delivered to the marketplace by sales & marketing activity, matches your Contact Center’s brief and you can actually deliver what it says you can! For example I responded to an advert with the line “call now for a test dri... Read More...
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