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Raul Polanco
Contact Center Supervisor
IGT USA
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Daniel Persuitte
Program Manager, Scrum Master
MassMutual
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Dick Bucci
Communications - Consultant
Pelorus Associates
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Brian Rails
Customer Service Director
MassMutual
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Industry News

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What will ZaiLab and VoiceBase’s New Partnership Bring to Customer Analytics?
Cloud based software development company Zailab has partnered with VoiceBase to boost customer interactions within call centres.
21 Minutes Ago
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Bank Sohar Launches 'Al Khaas' Relationship Banking Service
Bank Sohar has launched ‘Al Khaas’, a new relationship banking service that features an extensive range of customised and specially designed features and facilities with a focus on personalised service experience...
May 23, 2018 12:17 AM
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Ericsson Expert Analytics Selected by EE to Improve Customer Experience
EE has selected Ericsson Expert Analytics as its customer experience management (CEM) system

May 22, 2018 10:30 PM
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OTP Bank to Modernize its Contact Center on Noda Contact Center Platform
OTP Bank, a universal credit institution offering a wide range of banking services and products for corporate and private clients, has launched its contact center automation project.
May 22, 2018 8:43 PM
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Head of Customer Service
Douglas Jackson
May 22, 2018 5:00 AM
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Convergent
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Convergent
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Douglas Jackson
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Industry Blogs

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May 21, 2018 5:00 AM
VoIP Supply - New VoIP Hardware Roundup May 2018: New DECT Solution, Headsets and more!
Have you checked out the latest VoIP hardware this month? If you are looking to upgrade your VoIP system, there’s no time like present! Let me quickly walk you through the latest innovations this May:

The Yealink W41P DECT Solution

If you... Read More...
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May 17, 2018 5:00 AM
VoIP Supply - Refurbished Polycom VVX410 Review: Like-New VoIP Phones at a Lower Cost

Our Refresh program is one of a kind.  It is the opportunity to purchase “like-new” VoIP equipment at a lower cost. This is especially nice for resellers and business owners buying in larger quantities.
 

While we co... Read More...
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May 17, 2018 5:00 AM
Plum Voice - Fairly Allocate Call Transfers to Multiple Contact Centers

Juggling Multiple Call Centers
When customers call your company, you can provide a wide range of information and services with the right IVR applications. Sometimes, however, customers have complex issues that automation can’t address. When ... Read More...
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Tip of the Day

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Competing Departments = Better Service?!
May 22, 2018 5:00 AM
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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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