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David Birittieri
Assistant Vice President - Head of IT Customer Service
MassMutual
196 Connections
Ritesh Bhatia
Executive Vice President of Operations
Teleperformance Philippines
3 Connections
Stacey Davis
Global Support Operations
Verizon
1 Connections
Chris Bauserman
VP, Product and Segment Marketing
NICE inContact
28 Connections
Tarsha Leherr
Senior Vice President - Business Solutions
Faneuil, Inc
48 Connections

Industry News

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Bright Pattern Contact Center Now Available on Microsoft AppSource
Bright Pattern, a provider of omnichannel cloud contact center software for innovative companies, announced the availability of Bright Pattern Contact Center on Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solu...
May 25, 2019 4:20 AM
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ECI to Give Real-Time Polling Updates on Voter Helpline App
The Election Commission of India (ECI) will give real-time poll counting updates on its ‘Voter Helpline’ app.
May 25, 2019 3:15 AM
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Rostelecom in Armenia Installs Krisp Application in its Call-center Computers
GNC-Alfa telecommunication company (trading as Rostelecom in Armenia) and 2Hz announced the start of cooperation. Rostelecom in Armenia said it has installed the Krisp application, designed by 2Hz, in dozens of its call-center computers.
May 25, 2019 2:11 AM
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People Asked Not to Dial 999 as Tourists Flock to Devon and Cornwall
Police want you to use their online service instead
May 25, 2019 1:07 AM
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44 Minutes Ago
Eckoh
With EckohPAY, the Ministry of Justice were able to achieve #PCIDSS compliance and cut the cost of collecting fines by 95%. Read more: https://bit.ly/2vISS1i
46 Minutes Ago
Malomatia
أقل من 4 ساعات... هذا هو الوقت الذي نستغرقه لتجميع فريق عملنا الموجود في قطر والمتخصص في الاستجابة للحوادث الأمنية السيبرانية للتصدي للتهديدات السيبرانية الخطيرة. https://www.malomatia.com/technology-services/ #موارد_محلية #تهديدات_سيبرانية #الاستجابة_للحوادث #أمن_المعلومات #خدمات_أمنية
51 Minutes Ago
Mitel
Modernizing the #ucoms infrastructure enables #localauthorities to control costs and deliver exceptional #customerexperience . Mitel's Alison Brewer explains how: https://bddy.me/30I22tc #govtech
May 26, 2019 9:00 AM
Webhelp
Is this your moment to shine? We have a wide variety of roles available across the UK to match your career goals. Launch your career with #Webhelp today by clicking here to view our current vacancies: http://bit.ly/2RSSw11 #Jobs #Careers #NowHiring #CX #CXO #JobSearch
May 26, 2019 8:41 AM
Genesys
Learn how @WestpacNZ migrated from their legacy #CCTR systems to a modern #omnichannel #CX platform with Genesys. https://gsys.cx/2IrWNIr

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Douglas Jackson
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Industry Blogs

More Blogs
May 23, 2019 5:00 AM
Jacada - Obstacles Contact Center Agents Come Across During Interactions

There was a time when customers only had a single choice when it came to contacting a company's customer service department. They had to dial a number to reach the department by phone—and make sure that they did so during the company's custom... Read More...
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May 23, 2019 5:00 AM
Teleperformance - A Primer on Customer Centricity

 
Is your company on a quest towards becoming a customer-centric brand? Don’t worry, you’re not alone. As digitalization and technology continue to inject their many benefits in our daily lives, we all know that providing the best... Read More...
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May 21, 2019 5:00 AM
Jacada - Smart Solutions Resolve Call Center Operational Issues

All industries encounter operational obstacles; those with call centers come across an extra set of issues during day-to-day operations.
It can be difficult to maintain customer satisfaction without obstacles, so ensuring that your call center has... Read More...
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Tip of the Day

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Recruiting? – Consult Your Agents
May 26, 2019 5:00 AM
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International Contact Center Week
Celebrate. Appreciate. Elevate.
Be a Part of the Only Week Long Celebration Dedicated Exclusively to the Contact Center Industry

Contact Centers are about People and every year thousands of centers around the World celebrate the industry we work ... Read More...
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