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Brian Rails
Customer Service Director
MassMutual
4 Connections
Mikhail Rogov
Vice President, Application Development
Scivantage
5 Connections
Raul Polanco
Contact Center Supervisor
IGT USA
28 Connections
Jessica Reid
Call Center Specialist
MassMutual
233 Connections

Industry News

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Allstate Elevates Customer Service Through Artificial Intelligence
Insurer using IPsoft's Amelia tool to support call center teams countrywide
May 24, 2018 7:11 PM
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TruWood Leverages New Renoworks Visualizer Platform to Increase Customer Engagement
Renoworks brings TruWood Visualizer online with latest 2018 platform
May 24, 2018 5:57 PM
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Michigan Unemployment Insurance Agency Center Moving to Downtown Saginaw
About 100 jobs many feared would leave Saginaw actually are staying -- and moving into a visible downtown building.
May 24, 2018 4:43 PM
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Pega Client Excellence Awards Recognize Organizations and Individuals Revolutionizing Customer Engagement
The awards program recognizes organizations and individuals driving exemplary digital transformation and customer engagement.
May 24, 2018 3:29 PM
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Throwin’ it back to our #Tampa campus ping-pong tournament champs, Darryl (left) and Doug (right). #weliketowin
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CSG International
ICYMI: CSG #WorkforceExpress has been named the winner of the “B2B #Mobile Application: Workplace Productivity” category by the Compass Intelligence Awards! http://ow.ly/1giN30k3oiW @CompassIntel
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Self Installation and Support - A critical obstacle to overcome on the road to #Smarthome mainstream adoption. #IoT #custserv #connectedhome http://ow.ly/7RNr30k0rX3

Job Board

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Senior Operations Manager
Douglas Jackson
May 24, 2018 5:00 AM
Call Center Representative
Convergent
May 23, 2018 5:00 AM
Correspondence Team Member
Echo Managed Services
May 23, 2018 5:00 AM
Inbound Customer Service Reps Needed ASAP
Access Worldwide
May 23, 2018 5:00 AM
Collections Representative
Convergent
May 23, 2018 5:00 AM

Industry Blogs

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May 24, 2018 5:00 AM
Dialogic - Telecom Meets Digital: The Importance of Establishing Controls
Access to the internet has never been easier. Your phone has wifi data while at home and wireless data while on the go. Your favorite café and store offer wifi to guests. Your work files can be accessed remotely from across the world. While we... Read More...
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May 24, 2018 5:00 AM
Douglas Jackson Limited - The Missing Link to Employee Engagement
In a world where customers and employees have an ever-growing number of platforms to discuss and rate your company, customer and employee experience must be at the forefront of every successful businesses strategy;
‘Businesses that have an emp... Read More...
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May 23, 2018 5:00 AM
VoIP Supply - VoIP Supply’s Refresh brings Spring Savings
Have you heard about VoIP Supply Refresh, our refurbished line of  VoIP products? If you are in the telecommunications industry and are an end user or a reseller using or deploying IP Phones and you have not heard about Refresh by VoIP Supply th... Read More...
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Tip of the Day

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Measure Progress Not Activity
May 24, 2018 5:00 AM
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Upcoming Events

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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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