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Booster Tops the Table for KiwiSaver Customer Engagement
Booster Financial Services, one of the nine government-appointed default KiwiSaver providers, continues to lead the way in customer engagement, being ranked number one in FMA's 2018 KiwiSaver report for the third year in a row.
55 Minutes Ago
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Petty Complaints Flood Helpline to Fight Rowdies
A helpline set up exclusively to curb rowdyism has turned into a headache for police as most of the calls bring stories of illicit relationships, fight between couples and civil disputes.
October 16, 2018 11:04 PM
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Smart Link Accelerates Digital Service Expansion With Avaya Cloud Contact Center Solutions
Smart Link, as a subsidiary of Al Khaleej for Training and Education and a Saudi-based Business Process Outsourcing (BPO) company, has teamed up with Avaya Holdings Corp. to accelerate Smart Link’s expansion and the diversification of its digital ser...
October 16, 2018 9:22 PM
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Thousands of Job Seekers Throng Egodini Mall Contact Centre
Thousands of job seekers thronged the Egodini mall project contact centre on Monday as the contractor; Terracota Private Limited, started the recruitment process for the first phase of the project.
October 16, 2018 7:40 PM
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Premium Content

Noble Gamification Wins 2018 CUSTOMER Contact Center Technology Award
TMC recognizes Noble's game-changing tools for employee engagement and the customer experience

October 15, 2018 1:33 PM
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Ceridian
David Ossip (@dossip ) on Advanced Analytics: “Advanced analytics is taking data analysis to the next level.” #CeridianINSIGHTS
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WNS Global Services
Regulatory compliance or empowerment to innovate? Utilities should choose the latter to ensure fair pricing while staying compliant. Know more - http://bit.ly/Utilities-Pricing-blog
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Ceridian
In today’s #CeridianINSIGHTS general session, @Ceridian CEO David Ossip (@dossip ) launches #Dayforce Succession Planning, which enables organizations to support business continuity, increase employee engagement, and reduce employee turnover. #MakesWorkLifeBetter
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To spin up a customer-centric #SMS solution, PC Perfect Enterprise Solutions needed an innovative provider: http://bit.ly/2lud5We
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What business leaders need to know when it comes to #edge #computing [VIDEO] https://zd.net/2Oujq17 via @ZDNet

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Industry Blogs

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October 16, 2018 5:00 AM
Business Systems UK Ltd - Power to the People! – Maintaining a positive culture in the Contact Centre

Magnus Geverts at Teleopti  - 10 ways to create and maintain a positive culture in contact centers
Working in a contact centre is a constant challenge.  While the introduction of self-service and automation has removed many of the simpl... Read More...
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October 15, 2018 5:00 AM
Call Center Pros (Dominican Republic) - Virtual Assistants: What Are the Advantages for Companies?
A virtual assistant is the collaborator of a company that provides its services remotely. It can be attached to any department and several missions can be entrusted to him/her. It is common for the employer to ask him to perform time-consuming operat... Read More...
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October 15, 2018 5:00 AM
Teleperformance - Leader Insights Forum Dublin October 2018: Each Interaction Matters

 
We are pleased to announce our 2018 Leader Insights Forum in Ireland focused on the subject “Each Interaction Matters.” The Forum will take place from October 17 to 19 at the Intercontinental Hotel, Dublin.
This is an exclusive... Read More...
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October 16, 2018 5:00 AM
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FREE Webinar: How To Enter The 2019 Top Ranking Performers Global Awards Program
Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2019 Top Ranking Performer Awards, the most prestigious awards in the contact center world. Read More...
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