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NICE inContact
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MassMutual
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Industry News

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Minister Davies Launches Global Business Services for Prospective Investors in London
Trade and Industry Minister Rob Davies has launched the Global Business Services (GBS) Incentive at South Africa House in London, the trade and industry department (dti) said on Saturday.
December 19, 2018 5:00 AM
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Atento Recognized as the Company With the Highest Digital-Maturity Index
Atento attained this position in the "Digital Maturity Index: Brazil” ranking, created by Valor Economico, one of the most influential economic publications in the country, and the consulting firm McKinsey & Company

December 19, 2018 3:44 AM
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Ignite Sales Hires former CSC Executive, Bob Olson
Proven track record directing all aspects of business development, operations, technology, and brand management focused on financial services
December 19, 2018 2:28 AM
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TruGreen Hosting Hiring Events In Tampa, Columbus, And Dallas Call Center Locations
TruGreen, a lawn care company, is hosting hiring events at the Tampa; Columbus, Ohio; and Dallas call center locations.
December 19, 2018 1:13 AM
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Premium Content

Call Center Network Security - Verifying User Identity at Teleperformance
Operating within high risk areas such as customer service channels, the protection of customer data, payment data and other sensitive information is key for Teleperformance. Maintaining compliance with ISO 27001 and PCI DSS is a powerful indication to customers that the company takes security seriou...
December 18, 2018 5:00 AM
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H&R Block Selects eGain for AI-Powered Customer Engagement
eGain, the leading provider of cloud-based customer engagement solutions, announced that tax preparation giant H&R Block has selected eGain Solve™ to automate service and sales interactions for taxpayers at scale. The solution will be used to power H&R Block’s new Ask a Tax Pro service.
December 14, 2018 5:00 AM
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Noble Receives Frost & Sullivan’s Market Share Leadership Award for Sixth Consecutive Year
The Frost & Sullivan 2018 Market Share Leadership Award for the North American Outbound Dialing Systems market was announced at last night’s Gala event. Noble Systems' key performance drivers, which include depth of innovation, strength of offering, and ownership experience, continue to set the comp...
December 4, 2018 4:32 PM
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International SOS
Concerts, festive markets & shopping on the high street – holiday season events are here. While enjoying the events, it is important to consider personal safety. Here are security expert, Rob Condina's, top tips to consider when you are in a crowd http://bit.ly/2EvTpt5
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¿Cómo gestionamos los reclamos de clientes insatisfechos? En este artículo podrán ver guías sencillas para gestionarlos. #CustomerService https://buff.ly/2EzVncN https://buff.ly/2EB45HG
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Are you looking to hire a #freelancer ? Find out how to find the right fit for your #smallbusiness with our article on @thesmallbizclub http://ow.ly/4P7o50jWiIY
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Three Reasons why SMS Marketing Campaigns are getting a higher success rate than Email Marketing Campaigns. https://buff.ly/2Qw8p1b

Job Board

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Client Manager
Convergent
December 13, 2018 5:00 AM
Help Desk Technician
Convergent
December 12, 2018 5:00 AM
Marketing Manager
CallFire
December 12, 2018 5:00 AM
Territory Manager
Douglas Jackson
December 12, 2018 5:00 AM

Industry Blogs

More Blogs
December 19, 2018 5:00 AM
Blue Ocean Contact Centers - RFP Questions to Ask About AI in the Contact Center
 
You’ve got your game face on. You’re prepared for the future of customer service. And you’re ready for your outsourced customer service RFP to hit the road and bring you some stellar options for a new contact center partner.... Read More...
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December 19, 2018 5:00 AM
Teleopti - Turning customer journeys into profitable journeys
According to Carlos Muňoz at Teleopti, excellent customer service and business success are inextricably linked.  He explores how to transform your customer service from a cost center into a profit-making powerhouse using Workforce Management.&nb... Read More...
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December 17, 2018 5:00 AM
Call Center Pros (Dominican Republic) - How to Provide A Superior Customer Serving During the Holidays?
That’s the million-dollar question!
The time of Christmas or the Holiday Season is significant for every business on earth, as the period sees significant growth in sales for all markets and sectors. Accordingly, this season for any support pr... Read More...
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Tip of the Day

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Customer Feedback
December 19, 2018 5:00 AM
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Upcoming Events

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Call & Contact Centre Expo 2019
Welcome to Europe’s leading call & contact centre event, showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world! Read More...
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