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Artificial intelligence-based Web platform developer Clevva has partnered with UK-based robotic process automation (RPA) firm Blue Prism, in a collaboration that will see the Stellenbosch-based firm going global. Read More...
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OneVault appoints ConnectDotNet to represent the company's voice biometric authentication solutions in Pakistan. Read More...
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Microsoft MVP Brien Posey highlights the product’s ability to reduce the complexity of monitoring multiple Azure subscriptions and hybrid cloud resources.
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Access Softek, Inc., an omnichannel digital banking platform provider, announced the launch of Agent Advisor the latest feature of its Live Chat solution. Read More...
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Featured Editorial

Trending topics to use in your CX strategy for the year ahead. Read More...
February 24, 2021
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What does 2021 have in store for contact centers and B2C communications? Here are some predictions from the Cyara leadership team, which address what we expect to see in the contact center world in 2021. Read More...
February 23, 2021
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Legacy solutions impede health care industry’s ability to provide optimal patient experience
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Standing out among your competitors is no longer about having cool branding or witty content — it’s about the whole customer experience.
The customer service your prospects and customers receive has a significant effect on your busines... Read More...

February 20, 2021
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If you are a small to medium business that finds itself time-poor and lacking refined sales skills, outsourcing call centre sales could be the best decision you ever make. At Call Assist, we understand the importance of sales and its role in a wide r... Read More...
February 18, 2021
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The pandemic has thrown everyone for a loop.
Especially businesses.
Many industries are struggling to handle the influx of calls or having trouble finding a way to increase cold calls with their current infrastructure. Hiring a business developme... Read More...

February 15, 2021
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Get the Best Deal: How to Compare Answering Service Companies
With so many answering service companies in the market, you want to be sure you’re getting the best deal. Learn how to compare the best from the rest with our buying guide.
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January 21, 2021
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Is this a new trick to reduce abandoned rates? Some contact centers I have recently called have put my call in a queue then when you eventually get through, the first thing the agent says is “Can you hold – you are next in the queue?” Isn’t this frus... Read More...
February 25, 2021
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Sounds like someone is playing the numbers game to keep service level up. If so, this is a terrible practice and idea that is sure to drop Net Promoter and CSAT scores further.

July 19, 2018 12:04 PM EST
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