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Raul Polanco
Contact Center Supervisor
IGT USA
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Chris Bauserman
VP, Product and Segment Marketing
NICE inContact
10 Connections
Daniel Persuitte
Program Manager, Scrum Master
MassMutual
510 Connections
Jaimee Cowart
Supervisor II
Realpage
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Michael Penn
Director, Sales Initiatives
Broadband Dynamics
26 Connections

Industry News

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Pennine Technology Firm Lands Partnership with European Artificial Intelligence Developer Xdroid
A Bury-based technology firm has secured a partnership with a European artificial intelligence developer.
May 21, 2018 8:32 PM
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Centralised Court Call Centres Set to Go Live in 2019
National call centres for court enquiries will open next year as the government takes the burden away from under-staffed regional courts.
May 21, 2018 7:07 PM
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Fife Council's Stressed Out Call Centre Staff Have Been in Tears
Dunfermline-based council call centre employees are dealing with a “staffing crisis” which is affecting their mental health, it has been claimed.
May 21, 2018 5:42 PM
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Genpact Named a Leader in Procurement Services in IDC MarketScape Report
AI-based Genpact Cora platform and advanced analytics cited as key differentiators in Genpact’s role as strategic partner to clients
May 21, 2018 4:18 PM
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Latest Tweets

Industry Social Feed!
May 21, 2018 6:30 PM
Metaswitch Networks
Excited to break ground on for our new headquarters in Enfield https://twitter.com/commppluk/status/998499671587852289 Metaswitch Networks added, Commercial People UK   @commppluk - @Metaswitch Plans Impressive New Headquarters in Enfield https://www. commercialpeople.com/commercial-pro perty-news/metaswitch-plan-impressive-new-headquarters-in-enfield-2873/  …
May 21, 2018 6:29 PM
Flowroute
Interested in becoming a Flowroute reseller? Check out our new program to help you spin up your #MSP business. http://j.mp/2rXAosm #Telecom #SIPtrunking
May 21, 2018 6:29 PM
RankMiner
Predictive voice analytics provides useful data to evaluate agent performance #customerexperience #analytics http://rankminer.com/the-emotional-state-of-your-customer/

Job Board

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Financial Planning Analyst
Douglas Jackson
May 21, 2018 5:00 AM
Information Analyst
Douglas Jackson
May 21, 2018 5:00 AM
IT Service Desk Supervisor – 12 Month FTC
Douglas Jackson
May 21, 2018 5:00 AM
Head of Operations (Customer Contact)
Douglas Jackson
May 18, 2018 5:00 AM
Contact Centre Manager
Douglas Jackson
May 18, 2018 5:00 AM

Industry Blogs

More Blogs
May 17, 2018 5:00 AM
VoIP Supply - Refurbished Polycom VVX410 Review: Like-New VoIP Phones at a Lower Cost

Our Refresh program is one of a kind.  It is the opportunity to purchase “like-new” VoIP equipment at a lower cost. This is especially nice for resellers and business owners buying in larger quantities.
 

While we co... Read More...
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May 17, 2018 5:00 AM
Plum Voice - Fairly Allocate Call Transfers to Multiple Contact Centers

Juggling Multiple Call Centers
When customers call your company, you can provide a wide range of information and services with the right IVR applications. Sometimes, however, customers have complex issues that automation can’t address. When ... Read More...
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May 17, 2018 5:00 AM
FLS Connect - Dialing Cell Phones – PA-18 Case Study
In an even split A/B test for the 2017 PA elections where half the turnout universe received a cell phone call and the other half did not, turnout increased in all age groups, frequencies and calculated party.



Source: https://www.flsconnect.co... Read More...
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Tip of the Day

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New Furniture
May 21, 2018 5:00 AM
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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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