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Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
8 Connections
Rachel Paul
Sales and Service Representative
New York Life
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DaMario Pendergrass
HR Generalist IV
Realpage
26 Connections
Tamika Byrd
Call Center Director
MassMutual
21 Connections
Daniel Persuitte
Customer Service Director
MassMutual
501 Connections

Industry News

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Enghouse Interactive’s CCSP Platform Helps GCI Deliver Omni-channel Contact Center Capability in the Cloud
Housing and homelessness charity, Shelter, take to the cloud for greater business agility with GCI’s new Cloud Contact Center
April 20, 2018 3:47 AM
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Capita Receives Welcome Boost as it Wins Contract Extension with BBC
Capita will continue to provide the BBC with audience feedback, ideas for programme-making and new ways to encourage public participation
The deal will extend Capita’s contract with the BBC for an initial five years
April 20, 2018 2:20 AM
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Nationwide Safe Schools Call Centres Will Help Keep Children Safe
The call centre recorded 1034 cases of crime in the 2017/18 financial year, including 27 cases of weapon possession and 214 cases of gang-related shootings and 595 assault cases.
April 20, 2018 12:54 AM
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300 Complaints a Month over South Africa's Health Facilities
The Office of Health Standards Compliance (OHSC) has seen a surge in complaints to its consumer hotline in the wake of the Life Esidimeni tragedy‚ it told parliament on Wednesday.
April 19, 2018 11:27 PM
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Supporting #GDPR compliance requirements, our Search & Replay app helps get the most out of your recorded data with quick & easy on-demand retrieve & replay of recordings. Find out more here: https://www.redboxrecorders.com/supporting-gdpr-compliance/ #callrecording #compliance #datacapture

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Douglas Jackson
April 19, 2018 5:00 AM
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Douglas Jackson
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Douglas Jackson
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Industry Blogs

More Blogs
April 18, 2018 5:00 AM
VoIP Supply - Office Solutions with Refurbished IP Phones & Wireless Headsets
Are you looking for a complete IP phone and headset solution for your workplace, but have a limited budget? Consider buying a Refresh IP phone from our refurbished stock and pairing it with a wireless or wired headset.
Here are a few examples of wh... Read More...
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April 18, 2018 5:00 AM
VoIP Supply - What is the Password for the RenegadePBX Pro 75?
Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with ever... Read More...
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April 17, 2018 5:00 AM
Welsh Contact Centre Forum - New Welsh Contact Centre Forum Membership Packages Announced

New Associate Membership Packages
Platinum
1 year Membership
2 x people to 4 x quarterly forum meetings a year
1 x stand at 1 x quarterly forum meeting
4 x marketing emails within year of membership
Website presence
Marketing of any events/n... Read More...
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Tip of the Day

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Measuring Performance
April 20, 2018 5:00 AM
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EUROPE, MIDDLE EAST & AFRICA - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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