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Raul Polanco
Contact Center Supervisor
IGT USA
28 Connections
Jaimee Cowart
Supervisor II
Realpage
4 Connections
Tim Izatt
Director of Customer Operations
Vivint
386 Connections
Rosanna De la Cruz
Director of Customer Relations
Locus Telecommunications Inc.
93 Connections
Walter Ngotho
Social Media Manager
Sportpesa
86 Connections
Winnie Boro
Customer Service Shift Manager
Sportpesa
87 Connections

Industry News

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Call 4 Health Expands Operations; Adds 150 Jobs in Linthicum Heights, MD
Call 4 Health has announced immediate plans for a significant expansion of its Maryland operations facility, located in Linthicum Heights. The company, headquartered in Delray Beach, Florida, also recently opened a third call center in Spring Hill, T...
May 19, 2018 4:51 AM
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Evgeny Matusov Joins AppTek’s Growing Science Team
AppTek expands its team and moves to new office.
May 19, 2018 3:57 AM
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Mark Hagerty Rejoins TransPerfect as Chief Technology Officer
Industry Veteran Returns to Lead the Company’s Technology Product Suite and Global IT Infrastructure
May 19, 2018 3:04 AM
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Position Imaging Takes on Additional Warehouse and Call Center Space
Position Imaging, Inc. announced that it has moved to a new location in Stratham, NH, doubling in size and adding warehouse and call center space.
May 19, 2018 2:11 AM
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RPA can help #insurers manage the online presence of their brands and comply with stringent regulations. Read more - http://bit.ly/RPA-Road-to-adoption
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“Did you know that customers who experience a positive social media interaction are 3x more likely to recommend that brand?”. See why #customer care on social media is the right #investment for you. http://bit.ly/2wTnLnd
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Kelly Clarkson is hosting the 2018 Billboard Music Awards / TONIGHT on NBC at 8 pm ET/ 5 pm PT from MGM Grand Garden Arena in Las Vegas!

Job Board

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Head of Operations (Customer Contact)
Douglas Jackson
May 18, 2018 5:00 AM
Contact Centre Manager
Douglas Jackson
May 18, 2018 5:00 AM
Sales Executive
Intelligent Contacts, Inc
May 17, 2018 5:00 AM
Payment Processor
Convergent
May 17, 2018 5:00 AM
Team Manager – 6-9 Month FTC
Douglas Jackson
May 17, 2018 5:00 AM
Trainer
Douglas Jackson
May 17, 2018 5:00 AM

Industry Blogs

More Blogs
May 17, 2018 5:00 AM
VoIP Supply - Refurbished Polycom VVX410 Review: Like-New VoIP Phones at a Lower Cost

Our Refresh program is one of a kind.  It is the opportunity to purchase “like-new” VoIP equipment at a lower cost. This is especially nice for resellers and business owners buying in larger quantities.
 

While we co... Read More...
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May 17, 2018 5:00 AM
Plum Voice - Fairly Allocate Call Transfers to Multiple Contact Centers

Juggling Multiple Call Centers
When customers call your company, you can provide a wide range of information and services with the right IVR applications. Sometimes, however, customers have complex issues that automation can’t address. When ... Read More...
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May 17, 2018 5:00 AM
FLS Connect - Dialing Cell Phones – PA-18 Case Study
In an even split A/B test for the 2017 PA elections where half the turnout universe received a cell phone call and the other half did not, turnout increased in all age groups, frequencies and calculated party.



Source: https://www.flsconnect.co... Read More...
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May 20, 2018 5:00 AM
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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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