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Raul Polanco
Contact Center Supervisor

IGT USA

Jaimee Cowart
Supervisor II

Realpage

Rosanna De la Cruz
Director of Customer Relations

Locus Telecommunications Inc.

Tim Izatt
Director of Customer Operations

Vivint

386

Walter Ngotho
Social Media Manager

Sportpesa

Winnie Boro
Customer Service Shift Manager

Sportpesa

Industry News

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Call 4 Health Expands Operations; Adds 150 Jobs in Linthicum Heights, MD

Call 4 Health has announced immediate plans for a significant expansion of its Maryland operations facility, located in Linthicum Heights. The company, headquartered in Delray Beach, Florida, also recently opened a third call center in Spring Hill, T...
May 19, 2018 4:51 AM

114

Evgeny Matusov Joins AppTek’s Growing Science Team

AppTek expands its team and moves to new office.
May 19, 2018 3:57 AM

120

Mark Hagerty Rejoins TransPerfect as Chief Technology Officer

Industry Veteran Returns to Lead the Company’s Technology Product Suite and Global IT Infrastructure
May 19, 2018 3:04 AM

123

Position Imaging Takes on Additional Warehouse and Call Center Space

Position Imaging, Inc. announced that it has moved to a new location in Stratham, NH, doubling in size and adding warehouse and call center space.
May 19, 2018 2:11 AM

115

Event Videos

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May 18, 2018 5:00 AM

WOW Comments - NEXT GENERATION Contact Center & Best Practices Event

May 17, 2018 5:00 AM

2018 NEXT GENERATION CONTACT CENTERS - BERLIN DAY3

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Telvista

#Tijuana Si hablas inglés ¡Trabaja MEDIO TIEMPO! 𝘿𝙞𝙨𝙥𝙤𝙣𝙞𝙗𝙞𝙡𝙞𝙙𝙖𝙙 𝙚𝙣𝙩𝙧𝙚 𝙡𝙖𝙨 2 𝙮 𝙡𝙖𝙨 9 𝙥𝙢. ¿Te interesa? Deja tus datos https://bit.ly/2jJYNgz #empleo #trabajo #callcenter

May 21, 2018 3:10 AM

Miratel Solutions Inc

The latest the @miratel daily! https://paper.li/Miratel/1313637060?edition_id=b0893e30-5c7a-11e8-8cc9-0cc47a0d164b #marketing

Will the Rise of Artificial Intelligence be the Demise of Sales Professionals? https://salesloft.com/resources/blog/2018/04/will-artificial-intelligence-demise-sales-professionals/?utm_source=ReviveOldPost&utm_medium=social&utm_campaign=ReviveOldPost

May 21, 2018 2:14 AM

Convirza

If your digital marketing strategy is in need of a little help, check out these 7 tips for success: https://digitalmarketinginstitute.com/blog/2018-04-28-7-key-ingredients-of-a-successful-digital-marketing-strategy #SmallBusinessSunday #SundayMorning #DigitalMArketing #marketing

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BPO Sector Back on Expansion Mode; Office Space Takeup Rising

May 15, 2018 5:00 AM

192

80% of Retail Customers First Try to Resolve Their Issue Online Before Contacting Customer Service

May 11, 2018 5:00 AM

"thank for sharing this information, we are Digital Marketing Agency Chicago and Web Development Company Chicago
May 14, 2018 4:13 AM EST

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Head of Operations (Customer Contact)

Douglas Jackson
May 18, 2018 5:00 AM

Contact Centre Manager

Douglas Jackson
May 18, 2018 5:00 AM

Sales Executive

Intelligent Contacts, Inc
May 17, 2018 5:00 AM

Payment Processor

Convergent
May 17, 2018 5:00 AM

Team Manager – 6-9 Month FTC

Douglas Jackson
May 17, 2018 5:00 AM

Trainer

Douglas Jackson
May 17, 2018 5:00 AM

Industry Blogs

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May 17, 2018 5:00 AM

VoIP Supply - Refurbished Polycom VVX410 Review: Like-New VoIP Phones at a Lower Cost

Our Refresh program is one of a kind. It is the opportunity to purchase “like-new” VoIP equipment at a lower cost. This is especially nice for resellers and business owners buying in larger quantities.

While we co... Read More...

May 17, 2018 5:00 AM

Plum Voice - Fairly Allocate Call Transfers to Multiple Contact Centers

Juggling Multiple Call Centers
When customers call your company, you can provide a wide range of information and services with the right IVR applications. Sometimes, however, customers have complex issues that automation can’t address. When ... Read More...

May 17, 2018 5:00 AM

FLS Connect - Dialing Cell Phones – PA-18 Case Study

In an even split A/B test for the 2017 PA elections where half the turnout universe received a cell phone call and the other half did not, turnout increased in all age groups, frequencies and calculated party.

Source: https://www.flsconnect.co... Read More...