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Industry News

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LanguageLine Solutions Recognized as CIO 100 Winner
DG's CIO has announced LanguageLine Solutions® as a recipient of the 2018 CIO 100.
May 21, 2018 2:53 PM
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Zendesk Launches Omnichannel Suite for an Integrated Customer Experience
Also unveils complementary new product offering for proactive customer service engagement
May 21, 2018 1:28 PM
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HMRC Phone Call Scam Targeting Elderly and Vulnerable Say PSNI
HMRC are aware of the scam and have issued guidance
May 21, 2018 12:04 PM
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Incentivio Announces Its Partnership With American Deli® for Customer Engagement
Massachusetts-based Incentivio, Inc. announced its partnership to power multi-channel customer engagement and digital ordering for participating American Deli® restaurants.
May 21, 2018 10:39 AM
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What research tells us about the future of phone support, by @DocNicola http://ow.ly/iWUO30k6aWg #custserv via @MyCustomer
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THIS WEEK: Register now for our upcoming webinar with @FoleyandLardner where we'll tell you how to navigate the complex regulatory landscape affecting contact centers. Reserve your spot now. https://hubs.ly/H0bWM_m0 #cctr #PCIDSS
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The Future Of Customer Experience: People Plus Technology via @forbes http://bit.ly/2GrwZqp #automation #customerexperience #technology
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Whether you outsource or keep in-house, find out what features to look for in event and log management tools. Read: https://hubs.ly/H0c7tY00 @Optanix #ITOps #events #SIEM
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Get your project plan to auto-update in real time with @ProjectTips and check why this can be a great substitute to #Microsoft : http://bit.ly/2Iz7itM

Job Board

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Financial Planning Analyst
Douglas Jackson
May 21, 2018 5:00 AM
Information Analyst
Douglas Jackson
May 21, 2018 5:00 AM
IT Service Desk Supervisor – 12 Month FTC
Douglas Jackson
May 21, 2018 5:00 AM
Head of Operations (Customer Contact)
Douglas Jackson
May 18, 2018 5:00 AM
Contact Centre Manager
Douglas Jackson
May 18, 2018 5:00 AM

Industry Blogs

More Blogs
May 17, 2018 5:00 AM
VoIP Supply - Refurbished Polycom VVX410 Review: Like-New VoIP Phones at a Lower Cost

Our Refresh program is one of a kind.  It is the opportunity to purchase “like-new” VoIP equipment at a lower cost. This is especially nice for resellers and business owners buying in larger quantities.
 

While we co... Read More...
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May 17, 2018 5:00 AM
Plum Voice - Fairly Allocate Call Transfers to Multiple Contact Centers

Juggling Multiple Call Centers
When customers call your company, you can provide a wide range of information and services with the right IVR applications. Sometimes, however, customers have complex issues that automation can’t address. When ... Read More...
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May 17, 2018 5:00 AM
FLS Connect - Dialing Cell Phones – PA-18 Case Study
In an even split A/B test for the 2017 PA elections where half the turnout universe received a cell phone call and the other half did not, turnout increased in all age groups, frequencies and calculated party.



Source: https://www.flsconnect.co... Read More...
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Tip of the Day

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New Furniture
May 21, 2018 5:00 AM
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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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