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Mikhail Rogov
Vice President, Application Development

Scivantage

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Raul Polanco
Contact Center Supervisor

IGT USA

Steven Earle
EVP Strategy & Business Development

We Are Communities

Chris Bauserman
VP, Product and Segment Marketing

NICE inContact

Sandy King
Call Center Manager

Community Health Care

Industry News

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Tethr's AI-based Platform for Phone Conversations Achieves PCI Level 1 Certification

Company's communications intelligence platform for enterprise contact centers and financial services organizations is HIPAA-compliant, HiTrust-certified and now PCI-V3.2L1-certified
April 24, 2018 12:14 AM

Missouri Governor Greitens Announces Improvements in Tax Call Center Response Rates

Missouri Governor Eric Greitens visited with employees in the Department of Revenue (DOR) to thank them for their work in improving the call center.
April 23, 2018 6:34 PM

Ozarks Electric Selects Noble to Improve Customer Experience

Contact Center Technology Provider Teams with Electric Service Cooperative
April 21, 2018 4:18 AM

162

Company Rescues 60 Jobs After Irvine Firm Goes Bust

1Call Direct are looking to recruit even more staff and are also in talks with former Stellar employees.
April 21, 2018 3:18 AM

159

Latest Tweets

Industry Social Feed!

3 Minutes Ago

Sentraali

Jokainen asiakaskohtaaminen on tärkeä, sillä palvelukokemus vaikuttaa paitsi mielikuviin myös asiakkaan tuleviin valintoihin. Mitkä ovat onnistuneen asiakaspalvelukokemuksen rakennuspalikat? Tutustu: http://bit.ly/2HSEng #asiakaspalvelu #asiakaspalvelukumppani

33 Minutes Ago

Teleperformance Russia

Автоматизация - это отличный способ улучшить клиентский сервис. Однако важно быть осторожным. Рассказываем в блоге, когда самообслуживание позитивно сказывается на опыте потребителей. http://bit.ly/-self-service

33 Minutes Ago

Foehn

Bringing phone functionality into contact with Artificial Intelligence, machine learning, ‘Internet of Things’ and ‘Big Data’ creates exciting opportunities for the future. Read more about the latest cloud phone system trends... http://bit.ly/2oc59I8 #AI #IoT #BigData

38 Minutes Ago

Syntec Telecom

Case study - see why @ctshirts says "Syntec has helped us improve our call centre service levels and make cost efficiencies – a real win-win, backed up by very responsive levels of customer service." https://www.syntec.co.uk/contact-centre-management/charles-tyrwhitt-shirts/ #cctr #paysec

39 Minutes Ago

Teleperformance Turkey

Teleperformance Türkiye hakkında bilgi alabileceğin ve iş görüşmesi yapabileceğin standımıza seni de bekliyoruz. Balıkesir lokasyonumuzda çalışmak istiyorsan, görüşmeler için detaylar: 24 Nisan: 14:00–17:00, 25 Nisan: 09:00–16:00 Yer: Gala Yaşam ve Aktivite Merkezi @ilknury4

Featured Editorial

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The Top Three Ways to Drive Growth and ROI in the Services Industry

April 24, 2018 5:00 AM

Minimum Technology for Inbound Call Center Vendors

April 20, 2018 5:00 AM

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Members' Updates....

Ankit Agarwal has connected with Cheryl Paul
April 24, 2018 8:53 AM

Eren Ulger just joined our association! Welcome!
April 24, 2018 7:28 AM

Henni Yuliawati has connected with Emelia Nushroh
April 24, 2018 7:20 AM

Fatkhul Munir has connected with Emelia Nushroh
April 24, 2018 7:20 AM

Rippeon Fong has connected with Khaled Ramadan
April 24, 2018 6:31 AM

Ankit Agarwal has connected with Billy Chen
April 24, 2018 6:15 AM

Siddharth Sahu has contributed editorial to the website.
April 24, 2018 5:55 AM

These members have birthdays today (Rashid Hussain, Daniel Bennett, Emma Jackson, Marta Hernández, Roger Lay, Anthony Fasano, Grace Ramme, David Jonathan) ...click on their name and send a happy birthday message!
April 24, 2018 5:00 AM

Welcome 3 New Members!: (Chung Eric, Mo Jacky, Sun Wanda) ... Click on their name to see their profile and say hello!
April 24, 2018 3:09 AM

Job Board

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Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Customer Service (Permanent contract)

Abtran
April 19, 2018 5:00 AM

Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Customer Service Manager

Douglas Jackson
April 19, 2018 5:00 AM

Data Analyst – 6 month contract

Douglas Jackson
April 19, 2018 5:00 AM

Senior Data Analyst

Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs

April 23, 2018 4:47 PM

Calabrio - Contact Center Leaders: 16 Telling Questions that Reveal How Well You Really Know Your Customers

As you well know, contact center data captured during your agents’ interactions with customers can give you critical insights that help you outpace your competitors and evolve your business. And today’s rich combination of speech analytic... Read More...

April 20, 2018 5:00 AM

Integrated Telemanagement Services - 4 things to do before deploying Skype

From instant messaging to video conferencing, Skype for Business offers many communication features many companies need to be productive. But before you start making calls on Skype, there are four things you should do to ensure crystal-clear qual... Read More...

April 20, 2018 5:00 AM

Select Answering Service - What is Exceptional Customer Service

What is Exceptional Customer Service and How to Provide It
What is exceptional customer service? And does your company provide it? Check out our tips for delivering superior customer service.
As a business owner, you have so many things to focus ... Read More...