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Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
17 Connections
Mark Littlejohn
Operations Data Management Consultant
MassMutual
218 Connections
Christina Prince
Supervisor II
Realpage
15 Connections
Chris Bauserman
VP, Product and Segment Marketing
NICE inContact
12 Connections
Gayathri (G3) Krishnamurthy
Product Marketing Director
NICE inContact
2 Connections

Industry News

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19 Foreign Syndicate Members Involved in Big-time Call Center Fraud Arrested by Immigration
Immigration Operatives arrested 19 foreign nationals wanted for a myriad of crimes involving drug trafficking and call center fraud in an operation with the Royal Thai Police last June 14 in Muntinlupa City.
5 Minutes Ago
Bengaluru More Aware of Elders’ Helpline
Since its inception in 2002 till May 2018, the elders' helpline 1090 has received 1,80,415 calls, as Bengaluru is found to be the city with greater awareness about the helpline.
50 Minutes Ago
 15 
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Petsky Prunier Advises Millennium 1 Solutions on its Sale to Dimension Data
Petsky Prunier is pleased to announce it has advised Millennium 1 Solutions, a business process outsourcing (BPO) solutions providers and a portfolio company of The Gores Group, to Dimension Data and its subsidiary Merchants, a provider in the contac...
June 18, 2018 4:28 PM
 26 
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New Capabilities Expand Genpact Cora Platform’s Ability to Accelerate Customer Journey-Driven Transformation at Scale
Artificial intelligence-based platform’s enhancements connect front-end experiences to back-end operations
June 18, 2018 3:43 PM
 28 
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This is the beginner' guide to Google Tags! Thanks to @cforsey1 you now have the comprehensive guide! https://blog.hubspot.com/marketing/google-tag-manager-guide via @HubSpot #shoutout #SEO #google #tech #marketing #business #contentmarketing
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Genesys CEO @PaulSegre discusses the frustrating & inefficient #CX challenges that companies face in the #CCTR . http://gsys.co/gRRT30ky6KW @SmartCustServ
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RT @rharris415 : 6 Things Every Startup CEO Should Know About the Sales Process ==> http://bit.ly/2Je3cmZ #sales #leadership

Job Board

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Dialer Strategy Manager
Convergent
June 14, 2018 5:00 AM
Payment Processing Manager
Convergent
June 11, 2018 5:00 AM
Collections Manager
Echo Managed Services
June 11, 2018 5:00 AM
Team Manager – 9 Month FTC
Douglas Jackson
June 11, 2018 5:00 AM
Head of Health & Safety
Douglas Jackson
June 11, 2018 5:00 AM
Team Leader
Douglas Jackson
June 11, 2018 5:00 AM

Industry Blogs

More Blogs
June 15, 2018 5:00 AM
MedConnectUSA - Medical Answering Services Don’t Go on Vacation, So That You Can!

As we move into summer, we think about vacations. Or at least we should. Vacations are a time to take a break from work, enjoy time with family and friends, and come back refreshed, ready to reengage with our work and our patients. 


Take ... Read More...
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June 14, 2018 5:00 AM
Creative Virtual - [Meet the Team] Rachael Needham: Building Positive Relationships and Grounding Chatbot Technology in Human-ness

By Mandy Reed, Marketing Manager (Global)
Creative Virtual is one of only four companies in London to be recognised by The Queen’s Awards for Enterprise in the category of Innovation in 2017. The company was selected for this honour not only... Read More...
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June 14, 2018 5:00 AM
mattersight - Mattersight To Attend 19th Annual Customer Contact Week
It’s just a couple of shorts week until the 19th annual Customer Contact Week (CCW) event, and we couldn’t be more excited. CCW’s inspirational keynotes, in-depth educational opportunities, and community-oriented approach form a mem... Read More...
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Tip of the Day

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Cancel Training At Your Peril
June 18, 2018 5:00 AM
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Upcoming Events

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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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