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The company's highly flexible and customizable portfolio is based on its proprietary language engine and features speech analytics and automated feedback Read More... January 16, 2021 4:25 AM
Clarabridge, a global provider in Customer Experience Management (CEM), announced that the Clarabridge CX Analytics solution now integrates with Amazon Web Services (AWS) Contact Center Intelligence... Read More... January 16, 2021 1:20 AM
VoiceWorx.ai announced its participation in the global expansion of Amazon Web Services (AWS) Contact Center Intelligence (CCI) solutions. Read More... January 15, 2021 11:47 PM
At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
Click Here to view
Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
Theft of service is the most common type of fraud that impacts Voice over Internet Protocol (VoIP) phone systems. Let’s take a closer look at how it affects VoIP networks and how your organization can prevent or minimize the risk of this type... Read More... January 6, 2021 5:00 AM
It's the new year, and it's time to ramp up your collection of customer insight from your recorded conversations in order to garner competitive intelligence, identify at-risk customers, uncover workflow issues, discover underperforming agents and det... Read More... January 5, 2021 5:00 AM
Our Offices will close on Thursday 24th December at 12 noon and re-open on Monday 4th January 2021 at 9am. During this time members of the team will be dialling in to collect messages and be able to access emails. If you are attending an inte... Read More... December 23, 2020 5:00 AM
Many of us assume we know what incentives work best for our teams; however our motives are often different than that of our colleagues - as a Manager we may be interested in progression and recognition, whereas our subordinates may be motivated by di... Read More... January 17, 2021 5:00 AM
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At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
Click Here to view
Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
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