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Information Minister Kojo Oppong Nkrumah on Monday commissioned a newly refurbished National Information Research Centre (NIRC) of the Information Services Department (ISD). Read More... June 4, 2020 2:06 AM
At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
Click Here to view
Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
With the increasing number of customers moving online, the key differentiation for businesses no longer lies in competing against other brands, but also in delivering the best product user experience. Read More... June 3, 2020 5:00 AM
While contact centers adapted to the transition pretty quickly, they have faced quite a few challenges in the process. And challenges are just lessons in disguise. Read More... June 1, 2020 5:00 AM
I was recently lucky enough to visit Japan, a fascinating country with a diverse, rich and unique culture, much in contrast to the West. I was particularly drawn to the tradition and history of Japan; the Geisha, the Samurai, the wonder of th... Read More... June 3, 2020 5:00 AM
Considering enabling your agents to work remotely? If so, you’re probably most concerned with being able to maintain PCI DSS compliance and security. What’s the risk? Having a remote contact centre workforce comes with some risks. The p... Read More... June 2, 2020 4:26 PM
Customer engagement can be delicate at the best of times, so why risk throwing a whole bunch of new Self-Service tools into the mix? The answer is easy because everyone wins when you get it right. Over the years, companies and their customers ... Read More... June 2, 2020 4:22 PM
Every Interactive Voice Response system gives users instructions to follow. What we have found is that many are poorly set up and the instructions can be confusing. For example, some ask you to press the ‘pound’ key, some the ‘hash’, and others the ‘... Read More... June 4, 2020 5:00 AM
Invoca stands with the Black community against racism, hate, and violence. Our commitment is to actively work towards equality and justice for all, not simply within our company, but throughout the broader community. We must embrace this challenge and fight for change.
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At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
Click Here to view
Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
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