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Infobip, a global cloud communications company for businesses and provider in omnichannel engagement is enhancing its presence in Kenya. May 17, 2019 10:08 PM
Healthy corporate cultures can sometimes turn into corporate cults. Check out these signs that your company culture is cultish: http://bit.ly/2W0DAnf via @HarvardBiz
There was a time when customers only had a single choice when it came to contacting a company's customer service department. They had to dial a number to reach the department by phone—and make sure that they did so during the company's custom... Read More...
Humanise the workplace series - Part 4 Ask any contact centre manager and they will agree that keeping their agents continually motivated, (in particular those with a longer tenure) throughout the year can be a challenge. These days, agents are de... Read More...
The healthcare industry is heavily regulated, requiring compliance to laws that protect patient medical records and other personal information. Enacted in 1996, HIPAA (Health Insurance Portability and Accountability Act) requires data privacy and sec... Read More...
Interactive voice response (IVR) is a phone system that uses the phone keypad or voice recognition to direct customers through a company’s customer support system. Depending on the industry, customers might be calling about product support ... Read More...
14th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it! 100's of best practice tips and ideas from contact center professionals Read More...
14th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it! 100's of best practice tips and ideas from contact center professionals Read More...
Raya Contact Center - Serving one of the most complex industries globally, Raya Contact Center can deliver an outsource solution in the banking and insurance industry that optimizes customer experience by providing effective and efficient interactions.
Mitel - Hear how Mitel helped the City of #Porvoo in Finland digitally transform to better serve its 50,000 residents and thousands of annual tourists. https://bddy.me/2VAoUa6 #DX
ConvergeHub - Track contacts and deals, automate nurturing and measure your team's performance. ConvergeHub helps you do it all starting at $9 / user billed annually. Try it free! ConvergeHub is an all-in-one CRM for small businesses. https://goo.gl/M87rSm
HCL - Daniela “Dani” Allen, Vice President, IT Applications, Price Chopper Supermarkets, avers that to promote women in leadership roles, we need to introduce girls to STEM subjects. Know more: https://bit.ly/2Cp1Y7h #STinsights#IWD2019#HCLforBalance
Hays - Applying for a new job requires concentration and focus, and that extends to the seemingly minor details. Ensure your CV is error free with these four steps: https://bddy.me/2VBe5ov
Eckoh - Eckoh's #WebChat solution is a quick and easy way for customers to ask questions while on your site. The Chat button can be designed to suit your website's theme, and your team can exchange messages with multiple customers at once. Find out more: https://bit.ly/2YmsoPg
Wipro BPO Solution Ltd. - We have Jason Horwath, Chief Information Officer, @EA , joining us at our annual customer event WINNOVATE 2019, where he keynotes on “Inspiring the World to Play: Re-imagining the Gaming Experience”. Stay tuned for the interesting insights from the keynote. #WINNOVATE2019
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