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Mark Littlejohn
Operations Data Management Consultant

MassMutual

210

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Raul Polanco
Contact Center Supervisor

IGT USA

Tamika Byrd
Call Center Director

MassMutual

Mikhail Rogov
Vice President, Application Development

Scivantage

Chris Bauserman
VP, Product and Segment Marketing

NICE inContact

Industry News

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Outsourcing NDIS Contact Centres to Serco 'An Accident Waiting to Happen'

Disability rights campaigners say company’s poor history abroad and lack of experience in disability should have precluded it from role
April 24, 2018 6:18 PM

Consilium Introduces UniRSM™ to Replace End-of-Sale Cisco RSM

UniRSM™ is now available on Cisco SolutionsPlus worldwide through Cisco Commerce
April 24, 2018 3:28 PM

Tethr's AI-based Platform for Phone Conversations Achieves PCI Level 1 Certification

Company's communications intelligence platform for enterprise contact centers and financial services organizations is HIPAA-compliant, HiTrust-certified and now PCI-V3.2L1-certified
April 24, 2018 12:14 AM

Missouri Governor Greitens Announces Improvements in Tax Call Center Response Rates

Missouri Governor Eric Greitens visited with employees in the Department of Revenue (DOR) to thank them for their work in improving the call center.
April 23, 2018 6:34 PM

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Select International

Just in time for your afternoon snack, our latest podcast is live! Guac-ing about the Importance of Being an Employer of Choice in a Tight Labor Market https://hubs.ly/H0bNY6G0 #podcast #employerofchoice #jobs #iopsych #workplace

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WNS Global Services

How did WNS enable a leading company to re-think the way its #marketing budget was allocated? View the #infographic #RCAS18 - http://bit.ly/2FGpVXF

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VanillaSoft

"You wouldn't walk into a bar naked." ~ @Denni_Griffith You'll have to catch the recording to get the rest of this conversation! #SpeedtoLead #SalesEngagement

18 Minutes Ago

Servicom, LLC

OnStar - no make up hours available today.

19 Minutes Ago

Flowroute

Ask the right questions when choosing a #VoIP provider with this expert guide. http://j.mp/2qTXEH7 #siptrunk #siptrunking

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The Top Three Ways to Drive Growth and ROI in the Services Industry

April 24, 2018 5:00 AM

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Bilingual Client QA Call Center Representitive

Convergent
April 23, 2018 5:00 AM

Customer Service Advisors - Model Farm Road, Cork

Abtran
April 23, 2018 5:00 AM

Human Resources Generalist

Convergent
April 23, 2018 5:00 AM

Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Customer Service (Permanent contract)

Abtran
April 19, 2018 5:00 AM

Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

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April 23, 2018 4:47 PM

Calabrio - Contact Center Leaders: 16 Telling Questions that Reveal How Well You Really Know Your Customers

As you well know, contact center data captured during your agents’ interactions with customers can give you critical insights that help you outpace your competitors and evolve your business. And today’s rich combination of speech analytic... Read More...

April 23, 2018 5:00 AM

FCR - The Dead Giveaway for a Canned Customer Service Response

The Benefits and Drawbacks of Macros
It’s possible that I’ve beaten the topic of macros (canned responses) to death in past articles but I have some new thoughts today. You’d be hard pressed to find a support team that doesn&... Read More...

April 23, 2018 5:00 AM

A Better Answer - March 2018 Call Handling Hero®

Call Handling Hero® — Michelle
Michelle faced a logistical problem in the waning hours of the night. The ABA offices started receiving calls from patients from an office we didn’t service. This lead to patients being unable to find s... Read More...