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Industry News

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AI-Powered Programs to Launch in 2019
With artificial intelligence opening up more paths to improving health outcomes, Green Shield Canada (GSC) is excited to announce two new programs that will be live early in 2019.
33 Minutes Ago
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Sonic Automotive Plans to Create 500 Jobs with Call Center in the Charlotte Area
Charlotte-based Fortune 500 company Sonic Automotive plans to create 500 jobs in Gaston County with the opening of a national call center in Lowell, Gov. Roy Cooper’s office announced.
December 18, 2018 8:47 AM
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Panasonic Announces New IP Phones Designed for Intuitive Communication
Panasonic System Solutions Company of North America, Division of Panasonic Corporation of North America, announced the launch of the Panasonic KX-NT680 and KX-NT630 IP proprietary phones designed for intuitive communications.
December 18, 2018 7:32 AM
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Flamingo Ai Launches Out-of-the-Box Cognitive Virtual Assistant for Auto Insurance
Flamingo Ai Releases an Artificial Intelligence Product Called MAGGIE.
December 18, 2018 6:16 AM
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Premium Content

Call Center Network Security - Verifying User Identity at Teleperformance
Operating within high risk areas such as customer service channels, the protection of customer data, payment data and other sensitive information is key for Teleperformance. Maintaining compliance with ISO 27001 and PCI DSS is a powerful indication to customers that the company takes security seriou...
December 18, 2018 5:00 AM
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H&R Block Selects eGain for AI-Powered Customer Engagement
eGain, the leading provider of cloud-based customer engagement solutions, announced that tax preparation giant H&R Block has selected eGain Solve™ to automate service and sales interactions for taxpayers at scale. The solution will be used to power H&R Block’s new Ask a Tax Pro service.
December 14, 2018 5:00 AM
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Noble Receives Frost & Sullivan’s Market Share Leadership Award for Sixth Consecutive Year
The Frost & Sullivan 2018 Market Share Leadership Award for the North American Outbound Dialing Systems market was announced at last night’s Gala event. Noble Systems' key performance drivers, which include depth of innovation, strength of offering, and ownership experience, continue to set the comp...
December 4, 2018 4:32 PM
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arvato UK
Our employees have been supporting @carolynharris24 initiative and recently donated boxes of chocolates to be given out at pensioners #Christmas tea parties in #Swansea .
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Unify
Because of #AR , training, demonstrations and simulations can be truly immersive and interactive for workers. Take a look at #UnifyPredictions2019 : http://bit.ly/2R18Tfi #FutureofWork #NewWork
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Foehn
We are a multi-award winning provider of cloud communications technology, delivering IP telephony and contact centres to the private and public sectors since 2000. Book your demo today. https://bit.ly/2PE8ZJj
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All the questions have been shared. Now is the time to check if you: - Are following @nasscom - Are sure that you have posted the correct response - Used the hashtag '#SkillUp ' in all your responses
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Content Guru
It is the fourth day of our #12DaysofChristmas ! Today we celebrate one of the largest contact centre deployments in the world to date, a 47,000 web chat agent service in Japanese e-commerce! Read more about our #contactcenter solution: http://bit.ly/2BeROUn #webchat #CGAdvent

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December 13, 2018 5:00 AM
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Industry Blogs

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December 14, 2018 5:00 AM
BrainSell Technologies - What the Heck is…Sage 300cloud
What’s the difference between Sage 300 and Sage 300cloud? What added benefits can you expect by upgrading to Sage 300cloud? BrainSell’s Customer Success Manager and Head of ERP, Kellie Pitt answers these questions and more in our latest e... Read More...
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December 14, 2018 5:00 AM
FCR - Creating A Customer Service Quality Assurance Form Doesn’t Have To Be Scary (Here’s How)


This article was originally published on the MaestroQA blog on December 2, 2018. Click here to read the original post.
Creating a quality form for your customer service team can be a scary task. Questions abound. How many items should it hold? W... Read More...
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December 13, 2018 5:00 AM
U-WFM - Seasonal Workforce Planning – is your Contact Centre Christmas-Ready?
Could employing more FTEs over Temps not only be good for your customers but also good for your business?
 
The Christmas surge
An obvious topical challenge faced by contact centres at this time of year, is how to address seasonal variations ... Read More...
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Tip of the Day

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Choosing a Vendor
December 18, 2018 5:00 AM
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Upcoming Events

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Call & Contact Centre Expo 2019
Welcome to Europe’s leading call & contact centre event, showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world! Read More...
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