Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Click To Post Your News!

Industry News

Colonel Nasser Khalifa Al Falasi, Director of the Unified Call Centre at the Ministry of Interior, stressed the importance of all call centers in facing crises via certain strategies. Read More...
January 17, 2022 10:55 PM
A new NHS 24 call centre has opened in Dundee - allowing the service to help more people and further alleviate pressures on the rest of NHS and social care. Read More...
January 17, 2022 9:15 PM
Global tech support firm Webhelp is pulling out of Greenock - sparking fears over the future for the 200-strong workforce. Read More...
January 17, 2022 7:35 PM
The MyBMC Assist chatbot is built on the WhatsApp Business platform. WhatsApp said the chatbot serves multiple use-cases that cater to citizens, tourists and businesses and is built with the latest intuitive features of the WhatsApp Business platform... Read More...
January 17, 2022 5:55 PM
The Singapore telco has rolled out a voice bot for a number of customer hotlines to improve customer experience and the productivity of call agents Read More...
January 17, 2022 4:15 PM
Executive management team members join Carbyne to contribute to delivering Carbyne's mission critical software platform Read More...
January 17, 2022 2:35 PM
Showing 1 - 6 of 8995 items
More News

About us - in 60 seconds!

Premium Content (sponsored)

While customer service digitalization had been under way even prior to the onset of Covid, the pandemic instantly elevated it to the top of CxO agendas. We predict that demand will continue to grow exponentially not only for digital customer service but also for modern knowledge management that is u...
January 5, 2022
Submit An Article!

Featured Editorial

As life returns to normal, now is the perfect opportunity for employers to re-think their workforce strategy. Ed Creasey at Calabrio explores demographic trends and how the next generation of employees will thrive in contact centres provided they are... Read More...
January 18, 2022
Glia expects breaking customer stereotypes, evolving the customer service representative role and more widespread adoption of Digital Customer Service to be areas to watch next year Read More...
January 13, 2022
In a digital-first era, how do organisations show customers they care? Ross Daniels at Calabrio has a simple but effective checklist to humanise the customer experience using the latest tech innovations. Read More...
January 12, 2022
Ozonetel report analysed 24 million calls made on the company's platform by nearly 61,914 active agents. Read More...
January 12, 2022
Showing 1 - 4 of 1462 items
More Articles

Post Blog

Industry Blogs

Close Window
Service expectations are evolving faster than most contact centers can keep up. Customers want personalized and proactive engagement, easy self-service capabilities, and seamless connection across every touchpoint, interaction type, and device. At t... Read More...
January 17, 2022 12:00 PM
Close Window
The proliferation of cloud software, changing customer behaviors and expectations, and the pressures of the global health crisis are driving explosive growth in cloud contact center services. But moving your on-premises contact center to the cloud i... Read More...
January 10, 2022 1:33 AM
Close Window
  Individuals with customer service jobs are the most prone to burnout. Working under extreme pressure, they deal with complex problems, handle tedious administrative tasks, and interact with demanding customers daily. Due to the nature of their... Read More...
January 4, 2022
Close Window
Steve Kaiser, former CEO of OrecX and now GM, OrecX Business Unit of CallMiner, recently participated in a CallMiner webinar. What follows are 5 audio snippets from that webinar in which he details the reasons for the CallMiner acquisition... Read More...
January 3, 2022
Showing 1 - 4 of 6674 items
More Blogs
Search Jobs

Job Board

Dialpad Read More...
January 13, 2022
Littlefish Read More...
January 12, 2022
Telnyx Read More...
January 11, 2022
Centrical Read More...
January 11, 2022
Showing 1 - 10 of 997 items
Submit Tips

Tip of the Day

Train your agents to be sensitive to customers who are unhappy about an action or promise on your organisations part that was not fulfilled. In our experience sometimes an agent, if not presented with all the facts on screen, can dispute vigorously p... Read More...
January 18, 2022
Showing 1 - 1 of 1705 items
More Tips

Members' Updates....

Raj Wadhwani - Have you seen that all members can add video greetings to their profiles? Awesome! To do this go to Edit My Profile (top right) and scroll down to the section to add a video greeting!
November 8, 2021 10:01 AM
Elif Diplen -

#mondaymotivation "Be Strong You Never Know Who You Are Inspiring!"

November 8, 2021 6:08 AM
January 17, 2022 11:42 PM
January 17, 2022 9:30 PM
January 17, 2022 9:30 PM
January 17, 2022 9:30 PM
January 17, 2022 3:58 PM
January 17, 2022 12:30 PM
January 17, 2022 12:30 PM
January 17, 2022 12:30 PM
January 17, 2022 12:15 PM
January 17, 2022 4:30 AM

Load More

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =