When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.
These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.
These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.
These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.
BECOME A MEMBER TODAY TO:
+ Much More
TELL A FRIEND
Tell a Friend!
Share this page with your contacts and let them know you visit ContactCenterWorld.com
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Contact Centers and their IT teams can uncover new insights hidden in their technical, operations, and experience data and take recommended actions to improve performance. Read More... November 28, 2023 6:02 PM
If you are looking at a quality monitoring/recording system you should try to define which business issues you are trying to solve. You also want to look at a solution that records 100% of customer contacts. If you look at the typical call distributi... Read More... November 29, 2023
What do you do when actual demand for customer engagement during the day is quite different from the forecast, perhaps radically different? Unique in the industry, Sytel Real-Time Automation (SRA) addresses this challenge by simply automating the ta... Read More... November 28, 2023
Artificial Intelligence is on the rise and yet, believe it or not, tomorrow’s contact centre will need more—not fewer—agents. Dave Hoekstra, Product Evangelist, at Calabrio explains why and shares their top tips to activate the agent of the future. Read More... November 17, 2023
What do you do when actual demand for customer engagement during the day is quite different from the forecast, perhaps radically different? Unique in the industry, Sytel Real-Time Automation (SRA) addresses this challenge by simply automating the task of connecting agents to customers, optimising a... November 28, 2023
Workforce Management (WFM) teams do a very necessary job of planning workloads and agent schedules on a daily basis. The day gets underway in the contact center and agent rosters are all in place to meet expected demand. But actual demand... Read More... November 24, 2023 10:34 AM
For any dental practice, maintaining a consistent and professional line of communication with patients is crucial. This is where phone answering services in Geelong, like those offered by Call Assist, become indispensable, especially when the practic... Read More... November 24, 2023
Picture yourself as a small business owner, navigating the intricate terrain of running your own enterprise while bearing the weight of a substantial student loan debt load. It's akin to a high-stakes juggling act. In this article, we'll delve into t... Read More... November 18, 2023 1:51 PM
In the ever-evolving landscape of financial technology, the fusion of innovation and technical prowess takes center stage in the creation of fintech applications. Unveiling the tech in fintech involves a meticulous exploration of key features that re... Read More... November 15, 2023 4:54 AM
Consider this scenario: you've poured your passion and effort into nurturing your business, watching it flourish. But here's the twist - all that dedication can disappear in an instant if you're unprepared for a flood. In the following discussion, we... Read More... November 9, 2023 8:36 PM
The contact center plays a crucial role as the primary face of the company and acts as a communication channel between the customers and organizations. A well-performed contact center is attained by strategic planning, technological investmen... Read More... November 2, 2023 4:43 AM
In the modern business landscape, the intersection of sales and marketing teams has never been more crucial. The alignment of these two vital departments can significantly boost a business's growth trajectory. Automation plays a pivotal role in this ... Read More... November 1, 2023 1:28 PM
In a realm where digital interaction is indispensable, digital contact centers have transitioned from straightforward interfaces to essential platforms that intertwine customer interactions with robust technological backbones. These platforms, flouri... Read More... October 26, 2023 11:51 AM