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Mikhail Rogov
Vice President, Application Development

Scivantage

Mark Littlejohn
Operations Data Management Consultant

MassMutual

210

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

JoAnna Lloyd
Sr. Director of Product Marketing, Consumer Solutions

Realpage

Tamika Byrd
Call Center Director

MassMutual

Chris Bauserman
VP, Product and Segment Marketing

NICE inContact

Industry News

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NICE To Acquire Mattersight

Integrating the cloud analytics solutions of Mattersight and NICE Nexidia allows organizations to move to a new era of creating smart personal connections
57 Minutes Ago

Global Comms Firm Natterbox Nabs Funding from Octopus Investments

Communication company Natterbox has raised £5m in Series A funding from Octopus Investments.
April 27, 2018 2:56 AM

Report Abuse Cases Promptly for Swift Intervention - Gender Ministry

The Ministry of Gender, Children and Social Protection (MoGCSP) has urged the public not to sit unconcerned but promptly report abuse cases they were privy to through its “Help Line of Hope” Call Centre for swift intervention.
April 27, 2018 12:16 AM

Avaya to Bring Cloud-based Contact Centre Solutions to India

In a bid to strengthen the Business Process Outsourcing (BPO) community in the Asia-Pacific region, global communications technology firm Avaya announced an end-to-end, Cloud-based Contact Centre-as-a-Service (CCaaS) solutions that will first come t...
April 26, 2018 9:36 PM

Latest Tweets

Industry Social Feed!

31 Minutes Ago

Ameyo

#FridayFeelings A sale is not something you pursue; it is what happens to you while you are immersed in serving your customers.

58 Minutes Ago

Hodusoft Pvt. Ltd.

Have an urge to expand your talent? You are at the right place. #career #job

April 27, 2018 5:00 AM

ContactCenterWorld

News : NICE To Acquire Mattersight https://www.contactcenterworld.com/view/contact-center-news/nice-to-acquire-mattersight-bolstering-its-leadership-in-cloud-customer-service.aspx

April 27, 2018 4:59 AM

TechSee

The future of #unboxing is powered by AI / AR. See the future of #customerexperience . #CX #custserv #unbox #custserv http://ow.ly/q0nv30jE66e

April 27, 2018 4:22 AM

Zendesk

Zendesk’s @TheKTPrasad breaks down some of the major differences between #omnichannel and #multichannel retail support. https://zdsk.co/2Hpf3BR @EntrepreneurIND

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“Working Together to Drive Success” – What a Military Mindset Can Teach Customer-Facing Businesses

April 25, 2018 5:00 AM

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The Top Three Ways to Drive Growth and ROI in the Services Industry

April 24, 2018 5:00 AM

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Members' Updates....

Priti Shetti is celebrating a work anniversary!
April 27, 2018 3:34 AM

APAC Newsletter - Thursday, April 26, 2018 has now been published
April 27, 2018 3:24 AM

Marta Gryb has contributed editorial to the website.
April 26, 2018 8:57 PM

Marta Gryb (United States) just joined our association! Welcome!
April 26, 2018 8:51 PM

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April 26, 2018 8:50 PM

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April 26, 2018 6:38 PM

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April 26, 2018 6:18 PM

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April 26, 2018 5:46 PM

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Customer Experience Manager

Douglas Jackson
April 26, 2018 5:00 AM

Trainer

Douglas Jackson
April 26, 2018 5:00 AM

Sr Accountant

CallFire
April 25, 2018 5:00 AM

Head of Complaints

Douglas Jackson
April 25, 2018 5:00 AM

Senior Customer Service Operations Manager

Douglas Jackson
April 25, 2018 5:00 AM

Web Developer

Inktel
April 24, 2018 5:00 AM

Industry Blogs

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April 25, 2018 5:00 AM

Specialty Answering Service - 7 Tips When Using an Answering Service For Your Charity Telethon

Remember the Jerry Lewis Telethon? If you’re under 30, you probably think I just made that name up - but I didn’t. The Jerry Lewis Telethon was an annual television event, hosted by Jerry Lewis, that raised money for the Muscular Dystro... Read More...

April 25, 2018 5:00 AM

VoIP Supply - VoIP Hardware Roundup April 2018: New SIP Phones, WiFi Phones, Headsets and more!

April is an exciting month! With more new VoIP phones, headsets and PBX appliance being released, it’s time to upgrade your or your customer’s VoIP system with the latest equipment!
Let’s check out what’s new for this month:
... Read More...

April 24, 2018 5:00 AM

VoIP Supply - Mitel to be Acquired by Investor group for $2 billion Cash

April 24th, 2018 - Mitel®, a leading unified communications solutions provider for businesses, today announced that it has entered into a definitive arrangement agreement to be acquired by an investor group led by affiliates of Searchlight Capita... Read More...