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Caleb Deleault
Team Specialist
MassMutual
24 Connections
Lea Daigneault
Workforce Management Analyst
MassMutual
22 Connections
Mikhail Rogov
Vice President, Application Development
Scivantage
5 Connections
Raul Polanco
Contact Center Supervisor
IGT USA
28 Connections
Kathy Arnott
Collections Manager
Marlin
41 Connections
Walter Ngotho
Social Media Manager
Sportpesa
90 Connections

Industry News

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Michigan Unemployment Insurance Agency Center Moving to Downtown Saginaw
About 100 jobs many feared would leave Saginaw actually are staying -- and moving into a visible downtown building.
19 Minutes Ago
Pega Client Excellence Awards Recognize Organizations and Individuals Revolutionizing Customer Engagement
The awards program recognizes organizations and individuals driving exemplary digital transformation and customer engagement.
May 24, 2018 3:29 PM
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Invoca Named to Inc. Magazine’s Best Workplaces 2018
Invoca, the call intelligence company, announced it has been named one of the best workplaces in the annual ranking of private companies with exceptional cultures, employee engagement levels, and benefits.
May 24, 2018 2:15 PM
 24 
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Bright Pattern Helps Omni Interactions Create a New Paradigm in Customer Experience
Bright Pattern provides a cloud-based, all-in-one omnichannel solution to Omni Interactions to transform its traditional contact center operations
May 24, 2018 4:48 AM
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Teleperformance United States
Brands in Brazil need to have a strong customer service solution, combining the convenience of digital channels and stability of traditional channels. View our infographic to know more. #Teleperformance http://ow.ly/TgUF30jHK6v
3 Minutes Ago
Autotask Corporation
Click here and let us help you build your Hybrid IT Catalog http://bit.ly/2L2lxow
11 Minutes Ago
CommuniGate Systems
When you move critical applications to the cloud there are reasons to be sure those clouds are inside the European territory in both jurisdiction & license terms. http://pronto.communigate.com #UCaaS #WebRTC #SaaS #WebHostig
13 Minutes Ago
Comm100 Network Corporation
CRM, Social Media, Marketing and More — Everything You Need to Know About Customer Engagement Software https://buff.ly/2Dk7Lsf #DigtialMarketing #CustomerEngagement
17 Minutes Ago
Select International
Are There Too Many Steps in your Manufacturing Hiring Process? https://hubs.ly/H0cfJ-l0

Job Board

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Senior Operations Manager
Douglas Jackson
May 24, 2018 5:00 AM
Call Center Representative
Convergent
May 23, 2018 5:00 AM
Correspondence Team Member
Echo Managed Services
May 23, 2018 5:00 AM
Inbound Customer Service Reps Needed ASAP
Access Worldwide
May 23, 2018 5:00 AM
Collections Representative
Convergent
May 23, 2018 5:00 AM

Industry Blogs

More Blogs
May 24, 2018 5:00 AM
Dialogic - Telecom Meets Digital: The Importance of Establishing Controls
Access to the internet has never been easier. Your phone has wifi data while at home and wireless data while on the go. Your favorite café and store offer wifi to guests. Your work files can be accessed remotely from across the world. While we... Read More...
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May 24, 2018 5:00 AM
Douglas Jackson Limited - The Missing Link to Employee Engagement
In a world where customers and employees have an ever-growing number of platforms to discuss and rate your company, customer and employee experience must be at the forefront of every successful businesses strategy;
‘Businesses that have an emp... Read More...
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May 23, 2018 5:00 AM
VoIP Supply - VoIP Supply’s Refresh brings Spring Savings
Have you heard about VoIP Supply Refresh, our refurbished line of  VoIP products? If you are in the telecommunications industry and are an end user or a reseller using or deploying IP Phones and you have not heard about Refresh by VoIP Supply th... Read More...
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Tip of the Day

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Measure Progress Not Activity
May 24, 2018 5:00 AM
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Upcoming Events

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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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