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itopia has engaged with healthcare technology transformation provider Cognosante, to deploy virtual desktops and apps on Google Cloud for its remote, contact center quality assurance workforce. Read More... October 22, 2020 8:42 AM
Its portfolio and targeted transformation strategies help customers make optimum use of their automation solutions Read More... October 22, 2020 6:51 AM
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At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
Click Here to view
Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
ISG Provider Lens™ report finds regional issues add to uncertainty as providers join global trends toward remote work, automation and cloud contact centers Read More... October 21, 2020 5:00 AM
ISG Provider Lens™ report sees many enterprises embracing contact center outsourcing vendors and automation to handle basic customer queries Read More... October 19, 2020 5:00 AM
There are various ways in which businesses can benefit from local and professional call centre services in Geelong, particularly to establish, develop and nurture client relationships. In times like these, having a loyal customer base is pivotal to ... Read More... September 22, 2020 5:00 AM
The recent health crisis has forced contact centers to quickly spin up patchwork, work-from-home solutions, or dramatically alter their physical contact center footprint. Now, with businesses evaluating a long-term strategic change toward... Read More... September 18, 2020 5:00 AM
The old adage is true: you never get a second chance at a first impression. Even when someone is familiar enough with your organization to dial you up, that first conversation can have a lasting impact on how they perceive your business. It&rsqu... Read More... September 17, 2020 5:00 AM
We have heard from a number of contact center managers that they have noticed a few agents fixing their stats by picking up a call and putting it down immediately – the system shows a call handled by the agent when it was not. Other tricks include ta... Read More... October 22, 2020 5:00 AM
Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.
Attending the EXPO is FREE to any member of our association and you can me... Read More...
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At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
Click Here to view
Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
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