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BlackBeltHelp is proud to announce our partnership with Southwest College of Naturopathic Medicine & Health Sciences to provide 24x7 IT and Canvas® help desk support. Read More... April 12, 2021 4:45 PM
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China's National Immigration Administration launched a bilingual helpline and an English version of its official website, to make immigration information services more accessible. Read More... April 12, 2021 12:11 PM
End-to-end Communication Solutions provider, StarTele Logic, has added a feather in its cap with the successful completion of its latest venture for Switzerland-based Winet Voicetec Solutions AG. Read More... April 9, 2021 10:30 PM
Haptik and iSON partnership will enable enterprises across telecom, e-commerce & financial services to leverage omnichannel Intelligent Virtual Assistants for delivering enhanced customer experiences i Read More... April 9, 2021 8:12 PM
At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
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Thomson Reuters tested the quality of its remote onboarding and training process during the pandemic. Managers used workforce analytics to break down and analyze interaction and performance data to determine areas of onboarding and training that could be improved. April 5, 2021
Gary Williams, Director of Sales and Consultancy at Spitch and Liam Ryan, Sales Director at Creative Virtual, discuss how conversational AI enables brands to meet expectations without compromising on customer service Read More... April 12, 2021
Calabrio study shows that the pandemic-driven cloud migration is generating unexpected value and reveals insights into strategic trends and opportunities for cloud-based contact centers Read More... April 5, 2021
Thomson Reuters tested the quality of its remote onboarding and training process during the pandemic. Managers used workforce analytics to break down and analyze interaction and performance data to determine areas of onboarding and training that coul... Read More... April 5, 2021
Many of today’s larger companies grow through acquisition and merger. Consolidation of these disparate businesses then typically necessitates integration of many different technical environments, spanning the various locations, facilities and p... Read More... April 7, 2021
Hybrid Work – 5 Keys to Building an Effective Hybrid Workforce Ryan Easter couldn’t believe he was being asked to run a pandemic business continuity test. It was late October 2019 and Easter, the IT Director and a Principal ... Read More... April 5, 2021
In the past few years, advances in artificial intelligence led to the widespread use of Conversational AI. The rise of the technology continues thanks to its successful use cases in both consumer and enterprise applications. According... Read More... April 1, 2021
Excellent marketing campaigns result from research, dedication, and a true understanding of a business’s relationship with its audience. However, the fruits of your labor can quickly disappear if your staff cannot keep up with calls, properly s... Read More... March 31, 2021
Make sure that the message delivered to the marketplace by sales & marketing activity, matches your Contact Center’s brief and you can actually deliver what it says you can! For example I responded to an advert with the line “call now for a test dri... Read More... April 12, 2021
This Expert Panel virtual event invites you to talk with Calabrio’s cloud-smart experts about how your contact center can accelerate your cloud transformation and power tangible results for your business. Insights discussed are based on Calabrio's re... Read More...