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Annette Miesbach
Senior Product Marketing Manager
NICE inContact
52 Connections
Rob Frayser
Director, Web and Provider Systems
Humana, Inc.
0 Connections
Susette Mcknight
Mac+ Tier 1 Advisor
Concentrix
2 Connections
Daniel Woods
VP - Global Client Engagement
Concentrix
165 Connections
Christoph Halverson
Vice President Business Development
Alorica
3 Connections
Chris Bauserman
VP, Product and Segment Marketing
NICE inContact
24 Connections

Industry News

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More Than 20,000 Emergency Calls Disconnected Before Police Can Answer
More then 20,000 emergency calls are being disconnected before police pick up the phone.
July 20, 2019 4:32 AM
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Lafayette Life Enhances Customer Experience with iPipeline's e-Delivery Product
DocFast e-Delivery Simplifies Customer Reviews, Downloads, and Printing for Statements, Forms, and Important Documents
July 20, 2019 3:19 AM
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GR8 People Named a High Performer in Talent CRM Software by G2 Crowd
GR8 People, a one-experience talent platform for the enterprise, announces it has been named a “High Performer” by business technology review platform G2 Crowd in the Candidate Relationship Management (CRM) software category for Summer 2019.
July 20, 2019 2:05 AM
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Nimble Now Selling Its Simple CRM for Office 365 Globally
Microsoft’s Newly Launched Commercial Marketplace Enables Nimble to Scale Globally by Selling Directly and Indirectly Through Microsoft to its Billions of Customers
July 20, 2019 12:51 AM
 48 
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Premium Content

12 Reasons Why Customer Service Chatbots Fail
Customer service chatbots are a white-hot topic nowadays. Vendor marketing drumbeat is loud, and they promise nothing short of eradicating world hunger with their chatbots! However, if you look beyond the hype, success stories are few and far between.
July 19, 2019 5:00 AM
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Latest Tweets

Industry Social Feed!
July 20, 2019 4:49 AM
AVAD Technologies
Even if your company's office burned to the ground, if you had a business VoIP phone system it would still be working. #voip #disasterrecovery http://ow.ly/pFZ350v5tHx
July 20, 2019 4:31 AM
Concentrix Canada
Shri B.K. Birla was a benevolent visionary who inspired us to celebrate the values of generosity, compassion and philanthropy through his unfaltering ethics and extraordinary humility. Watch a film that encapsulates his life story on @IndiaToday at 4 p.m. #AdityaBirlaGroup #CSR
July 20, 2019 3:46 AM
Syrow
Customer interactions provide you with the opportunity to create a strong brand presence and strengthen customer relationships. Outsourcing Customer Support would be the first step to achieve the same. Read here: https://zurl.co/jwl1 #customersupport #cx #custserv #brand

Job Board

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Content Specialist
CallFire
July 17, 2019 5:00 AM
Forecasting Manager
Douglas Jackson
July 16, 2019 5:00 AM
Compliance Manager (Trade)
Douglas Jackson
July 15, 2019 5:00 AM
Talent Acquisition Specialist
CallFire
July 12, 2019 5:00 AM
IT Support Administrator
Douglas Jackson
July 12, 2019 5:00 AM
Digital Marketing Specialist
CallFire
July 11, 2019 5:00 AM

Industry Blogs

More Blogs
July 18, 2019 5:00 AM
PATLive - 7 Customer Service Trends Driving Success in 2019



Everything about the business world is rapidly evolving, ranging from the tools we use to connect to customers to how exactly those client interactions are going. Customer service trends are no different.
We’re very much living in a buye... Read More...
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July 16, 2019 5:00 AM
UJET - Intelligent Automation, Mobile, and Customer Support for Millennials and Generation Z

UJET’s Connor Sutton, Team Lead of Customer Success, participated in Destination CRM’s Digital Transformation: From Call Centers to Customer Engagement Centers webinar. His section discussed the need to intelligent automation and how ... Read More...
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July 11, 2019 5:00 AM
UJET - The pros and cons of remote customer support

Support teams are arguably the most important part of the customer experience. Agents become the voice of the company when they interact with customers. These experiences can lead to repeat sales or a loss of a customer depending on that single i... Read More...
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Tip of the Day

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Standard Response
July 20, 2019 5:00 AM
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Upcoming Events

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International Contact Center Week
Celebrate. Appreciate. Elevate.
Be a Part of the Only Week Long Celebration Dedicated Exclusively to the Contact Center Industry

Contact Centers are about People and every year thousands of centers around the World celebrate the industry we work ... Read More...
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