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Mark Lyngwa
Business Development Manager
eGain Corporation
14 Connections
Thomas Farrell
Senior Vice President, Customer Service
Web.Com, Inc
41 Connections
Coty Guyette
Policyholder Service Consultant
MassMutual
34 Connections
Jaimee Cowart
Supervisor II
Realpage
31 Connections
Rachel Paul
Sales and Service Representative
New York Life
37 Connections
Mikhail Rogov
Vice President, Application Development
Scivantage
34 Connections

Industry News

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Meet “Agent Kay”: The State of Kansas’s Official Chatbot
Have questions about filing your state income taxes? Looking for information on Kansas government officials? Want to do a search for unclaimed property? Let Agent Kay lead the way!
June 25, 2018 6:16 AM
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Ecosmob Announce Asterisk Call Center Solution Development
Ecosmob announced the availability of custom call center solution development for existing call centers and for startups, with a slew of interesting features.
June 25, 2018 5:00 AM
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Italtel's Managed Service Centre in Ciudad Real celebrates one year of operation
The centre in Ciudad Real operates and manages its customers' service networks and platforms in Spain
June 23, 2018 5:05 AM
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Liquid Voice Adds Real-Time Analytics For Contact Centres
This new capability provides instant insight on interactions as they happen and will deliver significant benefits in a wide range of contact centre and compliance applications
June 23, 2018 5:00 AM
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Latest Tweets

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22 Minutes Ago
Hodusoft Pvt. Ltd.
Distance #education is no more difficult now. Hodusoft's #VideoConferencingSoftware is all you need for workshops, trainings & educational lectures. #HoduConf helps you conduct #videolecture easily. Get the demo: https://goo.gl/Nzjb7b
22 Minutes Ago
Elingo
UNDERSTANDING INSTANT MESSAGING (IM) CUSTOMER SERVICE With SMS volumes in rapid decline, what does this mean for your contact centre and your customer service channels? http://ow.ly/h7z530itYUV #instantmessaging #callcentre #contactcentre This media may contain sensitive material. Learn more View
22 Minutes Ago
Cognizant Technology Solutions
Cognizant is the Prime Partner of the @DelftHyperloop team by Delft University of Technology, selected to participate in the 2018 Hyperloop Pod Competition by @SpaceX this summer. https://cogniz.at/2ly0azM @tudelft #LeadingInDigital
46 Minutes Ago
Creative Virtual
It’s important for organisations to go beyond the hype and buzz to really understand how #AI can help them reach their business goals. https://hubs.ly/H0cLV7F0

Job Board

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Customer Support Operations Manager
Douglas Jackson
June 22, 2018 5:00 AM
Customer Service Representative
Convergent
June 21, 2018 5:00 AM
Sr Business Analyst
CallFire
June 21, 2018 5:00 AM
Team Manager
Douglas Jackson
June 21, 2018 5:00 AM
Remote Clinical Appeals Nurse
Convergent
June 20, 2018 5:00 AM

Industry Blogs

More Blogs
June 21, 2018 5:00 AM
VoIP Supply - How to Secure Your VoIP Phone Calls with the GXP Phones and UCM6200
Grandstream UCM IP PBX and GXP VoIP Phones are some of the hottest products VoIP Supply carries. In our latest webinar with Grandstream, we had over 100 participants join us to learn about how to secure VoIP phone calls with Grandstream’s GXP p... Read More...
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June 21, 2018 5:00 AM
VoIP Supply - The Grandstream GXP1760W Awarded Best VoIP Device by ITSPA
Grandstream, a leading manufacturer of IP voice and video communications equipment, announced that their GXP1760W Mid-Range WiFi Phone has been selected as the Best VoIP Device at the 2018 ITSPA Awards!

About The GXP1760W
Grandstream’s GXP1... Read More...
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June 21, 2018 5:00 AM
Specialty Answering Service - Infographic: Call Center Software Reviews

Call Center software, also known as contact center software, is the technology that call centers and answering services use to not only route and answer calls, but to also provide your callers with exceptional customer support. Call center software... Read More...
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Tip of the Day

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Increase Spending Where It's Visible
June 25, 2018 5:00 AM
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Upcoming Events

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ASIA PACIFIC - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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