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Gayathri (G3) Krishnamurthy
Product Marketing Director
NICE inContact
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Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
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Mark Littlejohn
Operations Data Management Consultant
MassMutual
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Rachel Paul
Sales and Service Representative
New York Life
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Thomas Farrell
Senior Vice President, Customer Service
Web.Com, Inc
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Michael Penn
Director, Sales Initiatives
Broadband Dynamics
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Industry News

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New Workforce Optimization Suite for Avaya Contact Centers Advances Customer Engagement and Data Privacy
Introduces new tools that improve the customer experience, operational and employee effectiveness and helps enterprises address GDPR requirements
1 Minute Ago
New Technology Aimed at Improving Kilgore 911 Service
The Kilgore Police Department has introduced new software meant to provide its 911 call center with information that could be critical in an emergency — but it needs residents to sign up.
38 Minutes Ago
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VA Opens New Crisis Line Call Center
The U.S. Department of Veterans Affairs (VA) has announced that it has opened its third Veterans Crisis Line (VCL) call center in Topeka, Kansas on the campus of the Colmery/O'Neil VA Medical Center. The Topeka-based center was opened to support incr...
June 22, 2018 8:48 PM
 17 
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NetNordic to Accelerate Norwegian Cloud Adoption with Avaya
Avaya Holdings Corp. and NetNordic have announced the launch of Helo.Cloud in Norway. Helo.Cloud delivers Avaya’s unified communications and contact centre solutions in the way that best meets end-user customers’ needs.
June 22, 2018 8:11 PM
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Latest Tweets

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Premiere Global Services
PGi-er Lukeman Owolabi, Software Test Engineer, represented PGI & Ireland at the Cape Town International Scrabble Tournament 2018 -- and came out victorious after a grueling 42 rounds! Way to go, Lukeman!
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Interactions Corporation
#AI is helping law firms make business decisions. Read more: http://ow.ly/9ySD30kxTwx
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Flowroute
Check out Flowroute's new PoPs to drive even more reliability for your voice services http://j.mp/2Mgqiuq #Voice #SIPTrunking #SIPTrunk
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Verisk
The disruption in #manufacturing for #Meridian reveals the inherent interdependencies in #automotive #supplychains . https://vrsk.co/2I5yElW via @AIRWorldwide

Job Board

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Customer Service Representative
Convergent
June 21, 2018 5:00 AM
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CallFire
June 21, 2018 5:00 AM
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Douglas Jackson
June 21, 2018 5:00 AM
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June 19, 2018 5:00 AM

Industry Blogs

More Blogs
June 21, 2018 5:00 AM
VoIP Supply - How to Secure Your VoIP Phone Calls with the GXP Phones and UCM6200
Grandstream UCM IP PBX and GXP VoIP Phones are some of the hottest products VoIP Supply carries. In our latest webinar with Grandstream, we had over 100 participants join us to learn about how to secure VoIP phone calls with Grandstream’s GXP p... Read More...
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June 21, 2018 5:00 AM
VoIP Supply - The Grandstream GXP1760W Awarded Best VoIP Device by ITSPA
Grandstream, a leading manufacturer of IP voice and video communications equipment, announced that their GXP1760W Mid-Range WiFi Phone has been selected as the Best VoIP Device at the 2018 ITSPA Awards!

About The GXP1760W
Grandstream’s GXP1... Read More...
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June 21, 2018 5:00 AM
Specialty Answering Service - Infographic: Call Center Software Reviews

Call Center software, also known as contact center software, is the technology that call centers and answering services use to not only route and answer calls, but to also provide your callers with exceptional customer support. Call center software... Read More...
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Tip of the Day

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Play Your Agents Their Calls
June 22, 2018 5:00 AM
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Do you do this in your center?
July 25, 2014 8:37 AM EST
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Upcoming Events

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ASIA PACIFIC - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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