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Mark Littlejohn
Operations Data Management Consultant

MassMutual

210

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Mikhail Rogov
Vice President, Application Development

Scivantage

Anthony De Cicco
President

Versato

Rachel Paul
Sales and Service Representative

New York Life

Matthew Welch
Director

Realpage

Industry News

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Tech Support Scams Surge 24 Percent

Fifteen percent of those affected lost money, with losses ranging from $200 to $400 or more, Microsoft finds
April 25, 2018 2:48 AM

Air Namibia Appoints APG Network for West Africa Sales

Air Namibia has appointed APG Network as its General Sales and Service Agents (GSSA) in Ghana and Nigeria.
April 24, 2018 11:58 PM

Call 14455 for Ambulance Emergency Helpline

Realising the critical role played by ambulances, JSS Hospital, Mysuru, has introduced advanced high-tech ambulance services.
April 24, 2018 9:08 PM

Outsourcing NDIS Contact Centres to Serco 'An Accident Waiting to Happen'

Disability rights campaigners say company’s poor history abroad and lack of experience in disability should have precluded it from role
April 24, 2018 6:18 PM

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8 Minutes Ago

arvato UK

‘By 2028 customer service representatives will routinely deal with more high value tasks’ - Sue Barnes #ArvatoTalks

13 Minutes Ago

Unisys

Delivering security that returns the focus to the most critical asset: patients. Learn more: https://bit.ly/2HuIPSz

19 Minutes Ago

Mitel

.@TollyGroup compared #MiCloud Connect to offerings from 2 of our competitors. You can check out the executive summary or download the full report here: http://ow.ly/A8Yd30jEO8w #CloudComms #UCaaS

29 Minutes Ago

HCL

Pedal Pushers, our employee led bicycling club’s local chapter recently organised a ride to the picturesque Golkonda Fort in Hyderabad, India. #PedalPushers #GoGreen #Cycling #RideOn #fitspo

34 Minutes Ago

Alert Communications

A busy phone is a good thing. A busy phone with no one to answer calls is not. Here are some great benefits of having a #legalreceptionist at a #callcenter handle your #lawfirm 's incoming calls. #AlertCommunications https://bit.ly/2HBOXef

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“Working Together to Drive Success” – What a Military Mindset Can Teach Customer-Facing Businesses

April 25, 2018 5:00 AM

The Top Three Ways to Drive Growth and ROI in the Services Industry

April 24, 2018 5:00 AM

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Senior Customer Service Operations Manager

Douglas Jackson
April 25, 2018 5:00 AM

Web Developer

Inktel
April 24, 2018 5:00 AM

Bilingual Client QA Call Center Representitive

Convergent
April 23, 2018 5:00 AM

Customer Service Advisors - Model Farm Road, Cork

Abtran
April 23, 2018 5:00 AM

Human Resources Generalist

Convergent
April 23, 2018 5:00 AM

Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Industry Blogs

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April 24, 2018 5:00 AM

VoIP Supply - Mitel to be Acquired by Investor group for $2 billion Cash

April 24th, 2018 - Mitel®, a leading unified communications solutions provider for businesses, today announced that it has entered into a definitive arrangement agreement to be acquired by an investor group led by affiliates of Searchlight Capita... Read More...

April 23, 2018 4:47 PM

Calabrio - Contact Center Leaders: 16 Telling Questions that Reveal How Well You Really Know Your Customers

As you well know, contact center data captured during your agents’ interactions with customers can give you critical insights that help you outpace your competitors and evolve your business. And today’s rich combination of speech analytic... Read More...

April 23, 2018 5:00 AM

FCR - The Dead Giveaway for a Canned Customer Service Response

The Benefits and Drawbacks of Macros
It’s possible that I’ve beaten the topic of macros (canned responses) to death in past articles but I have some new thoughts today. You’d be hard pressed to find a support team that doesn&... Read More...