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Enablis leverages AudioCodes Live Cloud for Microsoft Teams managed service to offer simplified migration to Teams voice services for SME marketplace across Australia Read More... August 13, 2020 9:22 AM
Netcore Solutions announced that GoBear has chosen Netcore Smartech to power its multi-channel marketing automation and engagement campaigns, to ensure customer retention. Read More... August 13, 2020 7:11 AM
At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
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Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
Personalisation has become the top CX buzz-word in the call centre world. Historically, everyone in the same queue has heard the same music and messaging, however relevant or not. Premier CX's exciting new innovation, eMOHtive®, provides streaming audio to each individual caller - opening a world of... July 30, 2020 12:47 PM
Recruiting and onboarding new staff in line with social distancing is uncharted territory, but using cloud contact centre solutions can get you off to a good start. Thomas Rødseth of Puzzel and John Bhairoo of Black & White Recruitment share a five-... Read More... August 12, 2020 5:00 AM
With many organizations continuing to work-at-home, balancing productivity with security and compliance remains essential. Organizations can ensure a compliant virtual environment with a two-pronged approached that combines both a technical solution ... Read More... August 10, 2020 5:00 AM
The chaos of the worldwide pandemic has pushed us to the verge of another cloud migration . We’ve seen it with data storage, and we will now witness the same evolution in the contact centre industry, moving from the on-premise call centre sol... Read More... August 10, 2020 5:00 AM
We all know that emergencies come in different forms depending on the type of business or industry. However, when these urgent situations occur, your phone must be answered quickly, with all information gathered accurately, so the correct on-call per... Read More... August 10, 2020 5:00 AM
Real estate agents are among the busiest professionals on the planet. From updating listings and compiling contracts to organizing open houses and beyond, there’s never a dull moment in the life of a realtor. Because they stay so busy, real... Read More... August 6, 2020 5:00 AM
When I call an organisation, to a degree I expect the person I speak to use the same language as I do and not to talk down to me. What I therefore dislike is agents/reps who launch immediately into techno babble without checking my knowledge. In addi... Read More... August 13, 2020 5:00 AM
>9 out of 10 from every generation, Baby Boomers & below, say "easy-to-use online #banking capabilities are important," according to Aite Group. 61% of Young Millennials, 59% of Senior Millennials & GenXers, 54% of Baby Boomers, 42% of Seniors say they're VERY important. #fintech