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Mark Littlejohn
Operations Data Management Consultant
MassMutual
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NICE inContact
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Lead Analyst-Founder
Opus Research
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Industry News

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Salesforce Positioned in the Leaders Quadrant of the November 2018 Magic Quadrant
Salesforce [NYSE: CRM], a global provider in CRM, announced that Gartner, Inc. has positioned Salesforce as a Leader in its November 2018 Magic Quadrant for Configure, Price and Quote Application Suites for Salesforce CPQ.
November 17, 2018 4:35 AM
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New Call Center Answers Questions from Parents of Young Children
Is my child eating enough? When should my baby start crawling?
November 17, 2018 3:29 AM
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Frost & Sullivan Identifies Atento in Leadership Position
Leadership position based on market share figures published by analyst firm Frost & Sullivan

November 17, 2018 2:23 AM
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PLDT Enterprise Rolls Out UCaaS to Global Enterprises in Partnership with PCCW Global
PLDT Enterprise, the B2B arm of PLDT, announced that it is on track to roll out a suite of global Unified Communications-as-a-Service (UCaaS) business communication services to multinational companies, using technology and international presence prov...
November 17, 2018 1:17 AM
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Premium Content

Noble Systems to Showcase Award-winning Gamification Platform at ICMI Contact Center Demo 2018
Noble Gamification catalyzes contact center performance, prevents attrition by motivating agents to deliver consistently better customer experiences; Market-leading software earns 2018 Frost & Sullivan Customer Value Leadership Award for Workforce Engagement Management Gamification Solutions
November 8, 2018 2:28 PM
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Customer Service in Growing Mid-Size Companies: Challenges and Path to Success
Midsize businesses are often caught between a rock and a hard place. On one hand, the customer service landscape for these companies is no less competitive than enterprises. On the other hand, they don’t have as many resources.
November 8, 2018 5:00 AM
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Industry Social Feed!
November 17, 2018 4:06 PM
CompuCom
“I always want to make sure kids have a book in their hands. I want them to have books in their homes,” said Bruce Carlos, Vancouver, BC. This is one of the many reasons CompuCom is happy to support this initiative. https://hubs.ly/H0ft9tJ0 #preventsummerslide
November 17, 2018 4:00 PM
Premiere Global Services
Achieving a successful digital transformation depends on the execution and timing. Learn how to have a clear leadership vision when taking on digital transformation: http://bit.ly/2qFEmF1 via @totaltelecom
November 17, 2018 4:00 PM
Gryphon
Most managers don't know what their #salesreps are actually doing over the phone: http://bit.ly/2OTEonp #sales #b2b #b2c #salesmanagement
November 17, 2018 3:50 PM
Verisk
.@MaplecroftRisk : #LatinAmerica 's 2018 ‘#supercycle ’ will give way to a calmer #electoral schedule in 2019, but but turbulence is likely on the #oilandgas policy front. https://vrsk.co/2B15ioL

Job Board

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Sr. Data Analyst
CallFire
November 15, 2018 5:00 AM
Operational Support Director
Douglas Jackson
November 15, 2018 5:00 AM
Business Development Manager – UK – Field Based
Douglas Jackson
November 15, 2018 5:00 AM
Client Onboarding Specialist
Douglas Jackson
November 15, 2018 5:00 AM
Digital Engagement Manager/Consumer Engagement Manager
Douglas Jackson
November 14, 2018 5:00 AM

Industry Blogs

More Blogs
November 15, 2018 5:00 AM
Evolve IP - 4 Factors to Consider Choosing between On-Premises and Hosted VoIP
Knowing how to choose between on-premises and hosted VoIP rests on understanding the pros and cons of each. This article outlines the top factors to consider.
Voice over Internet Protocol (VoIP) phone systems are increasingly popular. Yet when a bus... Read More...
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November 15, 2018 5:00 AM
Nuance - Television viewing is no longer a one-way street
According to Nielsen, the average television viewer watches upwards of five hours of television per day, reaching eight hours in some areas. Although, in an omni-channel world, some might consider television simply another channel or avenue for acces... Read More...
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November 15, 2018 5:00 AM
Teleopti - WFM in the cloud: Five reasons to make the move
Sales of cloud-based Workforce Management (WFM) solutions are on the rise and Olle Dűring, CEO at Teleopti outlines five reasons for contact centers to make the move to cloud without delay.
The order book at Teleopti promises a rosy future for cloud... Read More...
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Tip of the Day

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Back To The Basics
November 17, 2018 5:00 AM