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Noetica has announced the appointment of Cliff Metcalf as its new Technical Support Leader. Cliff brings more than 20 years of contact centre industry experience to the team, which includes using Noetica technology at the coalface, with organisations... Read More...
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In many contact centers there are some agents who are better suited to jobs they are not doing and vice versa. For example great inbound agents may be making outbound calls and not be as fluid as the hard core outbound agents. It’s worth spending tim... Read More...
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Patients embrace artificial intelligence for administrative tasks, sensitive health queries, and communications, but desire a human touch for medical advice
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In today’s digital world, geographical and regional constraints should never be a problem for e-commerce companies.  When an online store makes its e-commerce website live, it doesn't just intend to serve and provide customers with its pro... Read More...
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Outsourcing Companies in Pakistan Outsourcing has gained significant traction globally, offering businesses a way to cut costs and access specialized talent. Pakistan has become a key player in this industry, attracting companies worldwide. Here&rsqu... Read More...
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In such a fast-paced industry as the Business Process Outsourcing (BPO) sector, analyzing customer interactions can mean the difference between greater operational efficiency and superior quality of customer service and not-so-good service quality an... Read More...
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Once you’ve decided which technologies you’d like to pursue for your contact center, you’ll need to establish the parameters and timeframe for your selection process. You may want to check out a post from a few years back that is st... Read More...
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When you want to implement new contact center technology capabilities – not just “lift and shift” your existing way of doing things – it takes time to design, configure, integrate, test, and roll them into production. You may ... Read More...
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The “state-of-the-market” is exciting; make thoughtful decisions to reap the rewards I bet you are interested in the “state-of-the-market” of contact center technology and eager to see what it can do for your center. You may p... Read More...
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Imagine you're on hold, waiting for a human agent who might be juggling several calls at once, distracted by performance targets, and having an off day. Now, imagine an AI agent that instantly answers your call, accurately assesses your needs, and pr... Read More...
August 26, 2024 12:46 PM
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No matter what they do, no matter where they operate from, BPOs and contact centers cannot avoid one thing: high call volume.   When call volumes are extremely high, BPOs find it difficult to handle incoming calls effectively. When it comes to c... Read More...
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Raj Wadhwani 🍁 - are you taking part in International Contact Center Week? Go to http://iccweek.com/
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