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Mark Lyngwa
Business Development Manager
eGain Corporation
14 Connections
Mikhail Rogov
Vice President, Application Development
Scivantage
34 Connections
Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
17 Connections
Rachel Paul
Sales and Service Representative
New York Life
37 Connections
Mark Littlejohn
Operations Data Management Consultant
MassMutual
222 Connections
Gayathri (G3) Krishnamurthy
Product Marketing Director
NICE inContact
2 Connections

Industry News

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Moscow Releases a Chatbot Called Boris to Give Fans Virtual Tours of the City
The Moscow Agency for Tourism and Recreation launched a 'chatbot programme' named Boris to offer virtual guided tours around World Cup host city Moscow, the city's Mayor office announced on their official website.
9 Minutes Ago
Isle of Wight GPs to be Consulted on Prescription 'Call Centre'
The pilot will involve three Newport practices.
46 Minutes Ago
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Telefonica Spain Launches Twitter Customer Care Bot
Telefonica Spain has announced the launch of a bot designed to connect customers to its call centre that can be activated via Twitter.
June 23, 2018 12:30 AM
 22 
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Over 1100 Jobs Available in Wales’ Contact Centres
New research from the Welsh Contact Centre Forum released has revealed that 1145 jobs are available in contact centres in Cardiff, Swansea and Newport right now, with a further 800 expected by the end of 2018.
June 22, 2018 11:53 PM
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Latest Tweets

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Verisk
The #Azuri system’s #AI software distinguishes it from other #solar startups in Africa, according to @WoodMackenzie 's Benjamin Attia. https://vrsk.co/2JSDSra via @business
23 Minutes Ago
Unisys
Happy to announce the latest panelist for the New #Digital #WorkplaceDivide . Join us for this free informational event at the @cwclub on June 26 in SF to learn more: http://bit.ly/2MJ6oZV
33 Minutes Ago
DialogTech
[Webinar] Website conversion optimization: Why websites fail and how to not be one of them with expert, Andy Crestodina. https://dialogte.ch/2yzn2rY #conversionoptimization @crestodina

Job Board

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Customer Service Representative
Convergent
June 21, 2018 5:00 AM
Sr Business Analyst
CallFire
June 21, 2018 5:00 AM
Team Manager
Douglas Jackson
June 21, 2018 5:00 AM
Remote Clinical Appeals Nurse
Convergent
June 20, 2018 5:00 AM
Client Services Clerk
Convergent
June 19, 2018 5:00 AM

Industry Blogs

More Blogs
June 21, 2018 5:00 AM
VoIP Supply - How to Secure Your VoIP Phone Calls with the GXP Phones and UCM6200
Grandstream UCM IP PBX and GXP VoIP Phones are some of the hottest products VoIP Supply carries. In our latest webinar with Grandstream, we had over 100 participants join us to learn about how to secure VoIP phone calls with Grandstream’s GXP p... Read More...
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June 21, 2018 5:00 AM
VoIP Supply - The Grandstream GXP1760W Awarded Best VoIP Device by ITSPA
Grandstream, a leading manufacturer of IP voice and video communications equipment, announced that their GXP1760W Mid-Range WiFi Phone has been selected as the Best VoIP Device at the 2018 ITSPA Awards!

About The GXP1760W
Grandstream’s GXP1... Read More...
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June 21, 2018 5:00 AM
Specialty Answering Service - Infographic: Call Center Software Reviews

Call Center software, also known as contact center software, is the technology that call centers and answering services use to not only route and answer calls, but to also provide your callers with exceptional customer support. Call center software... Read More...

Tip of the Day

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Play Your Agents Their Calls
June 22, 2018 5:00 AM
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Upcoming Events

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ASIA PACIFIC - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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