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Industry News

Northern Ireland’s Helplines Awareness Day takes place tomorrow and aims to highlight how vital telephone support services are within the province’s health and social care landscape.
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Route Mobile has been selected by Robi Axiata. Read More...
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The augmented staffing model allows businesses to save money without compromising the experience. Read the benefits of the augmented team. Read More...
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According to the new report, 91% of retailers are experiencing an increase in return rates, yet most continue to treat returns as a cost of doing business
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March 15, 2023
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Research shows that 99% of marketers say they will shift their customer engagement strategies as consumers tighten their everyday spending Read More...
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A new study found that consumers get annoyed when brands inundate them with messages that don’t reflect their interests or engagement expectations Read More...
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Call center quality assurance (QA) is an important part of any organization’s customer service strategy. It requires evaluating the performance of call centers and agents, identifying areas for improvement, and providing feedback to ensure qual... Read More...
February 12, 2023
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Call Assist’s professional virtual office services in Geelong give clients the perfect blend of affordability, usability and efficiency.
Whether you are a start up, a government agency or an established business it makes perfect sense to outso... Read More...

January 29, 2023
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We have all experienced automatic call distribution (ACD), sometimes also called automated call distribution, when calling our favorite (or not so favorite) companies.    
Here’s what ACD often sounds like: “Please ho... Read More...

January 27, 2023
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Agent compliance infractions can lead to unwanted penalties for your organization. Consider this:

Dodd-Frank Act penalties can amount to $1 million or more
PCI Compliance penalties can be $5,000 per month per agent
MiFID II infrac... Read More...

January 27, 2023
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When I call an organisation, to a degree I expect the person I speak to use the same language as I do and not to talk down to me. What I therefore dislike is agents/reps who launch immediately into techno babble without checking my knowledge. In addi... Read More...
March 23, 2023
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Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

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Members' Updates....

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Are you planning to attend ContactCenterWorld.com events in 2023? Check the events to attend link at the top of this page. Here are some recent comments from our delegates


December 29, 2022 12:19 PM
Yaseerah Amod has connected with Edgar
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Inés Martinez has connected with Edgar
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Amir Hossein Yazdani has connected with Sharon Price
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March 22, 2023 9:47 AM
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