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Mikhail Rogov
Vice President, Application Development

Scivantage

Raul Polanco
Contact Center Supervisor

IGT USA

Chris Bauserman
VP, Product and Segment Marketing

NICE inContact

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Sandy King
Call Center Manager

Community Health Care

Mike Rehmann
Marketing Coordinator

Calabrio

Industry News

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Missouri Governor Greitens Announces Improvements in Tax Call Center Response Rates

Missouri Governor Eric Greitens visited with employees in the Department of Revenue (DOR) to thank them for their work in improving the call center.
April 23, 2018 6:34 PM

Ozarks Electric Selects Noble to Improve Customer Experience

Contact Center Technology Provider Teams with Electric Service Cooperative
April 21, 2018 4:18 AM

147

Company Rescues 60 Jobs After Irvine Firm Goes Bust

1Call Direct are looking to recruit even more staff and are also in talks with former Stellar employees.
April 21, 2018 3:18 AM

140

Schools Call Centre Not Being Used -- Naptosa

Schools do not report incidents to the Safe Schools Call Centre because they fear being red-zoned.
April 21, 2018 2:18 AM

129

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Metaswitch Networks

Digital transformation for #mobile #networkoperators is not only aimed at reducing costs and improving efficiency, but also at creating compelling services and tapping into new revenue streams. Read more: http://bit.ly/2J5yjRa

25 Minutes Ago

CallFire

Most businesses agree that the future of work will be rooted in technology, but people will also define the future of work! Check out these 6 trends that are shaping a future for people in the workplace! https://hubs.ly/H0bMFRc0

29 Minutes Ago

Global Response

Because English is the third most spoken native language, as well as the language of the U.S., we would like to wish you a Happy English Language Day! #English #EnglishDay #GlobalResponse #ContactCenter

30 Minutes Ago

Bullhorn

The real value of #AI may still be largely untapped: http://ow.ly/TT3530jDIhC via @McKinsey_MGI #staffing #recruiting

30 Minutes Ago

TechSee

Scale your customer care operations while maintaining a profitable business model - The Virtual Technician - VIDEO sneak peek #augmentedreality #artificialintelligence #custserv http://ow.ly/NAIz30jpxCs

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Minimum Technology for Inbound Call Center Vendors

April 20, 2018 5:00 AM

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Introducing Gen Z – “Millennials on Steroids”

April 19, 2018 5:00 AM

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Job Board

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Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Customer Service (Permanent contract)

Abtran
April 19, 2018 5:00 AM

Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Customer Service Manager

Douglas Jackson
April 19, 2018 5:00 AM

Data Analyst – 6 month contract

Douglas Jackson
April 19, 2018 5:00 AM

Senior Data Analyst

Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs

April 23, 2018 4:47 PM

Calabrio - Contact Center Leaders: 16 Telling Questions that Reveal How Well You Really Know Your Customers

As you well know, contact center data captured during your agents’ interactions with customers can give you critical insights that help you outpace your competitors and evolve your business. And today’s rich combination of speech analytic... Read More...

April 20, 2018 5:00 AM

Integrated Telemanagement Services - 4 things to do before deploying Skype

From instant messaging to video conferencing, Skype for Business offers many communication features many companies need to be productive. But before you start making calls on Skype, there are four things you should do to ensure crystal-clear qual... Read More...

April 20, 2018 5:00 AM

Select Answering Service - What is Exceptional Customer Service

What is Exceptional Customer Service and How to Provide It
What is exceptional customer service? And does your company provide it? Check out our tips for delivering superior customer service.
As a business owner, you have so many things to focus ... Read More...