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Like its customers, PowerSchool needed to pivot its operations during the pandemic, with most support agents transitioning to remote work. This shift, combined with a busy back-to-school season, led PowerSchool to upgrade its workforce management system to improve forecast accuracy and make sure sta...
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Like its customers, PowerSchool needed to pivot its operations during the pandemic, with most support agents transitioning to remote work. This shift, combined with a busy back-to-school season, led PowerSchool to upgrade its workforce management sys... Read More...
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BenchmarkPortal’s one-of-a-kind agent experience survey, sponsored by eGain, reveals that contact center agents continue to get hamstrung in the post-pandemic era by lack of knowledge-based guidance Read More...
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June 25, 2022
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  Employee engagement is one of the tell-tale signs of employee satisfaction. Typically, it isn’t easy to do, as each team member comes from different background. To add to that, most of us work in a remote work setup today wherein we get ... Read More...
June 16, 2022
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Members' Updates....

Hui Wu-Curtis -

Excited for a day packed with learning at #contactcenterworld and @rajwadhwani

June 27, 2022 9:51 AM
Sophia Belnap has posted a new blog: How To Protect Your Business's Online Data
July 1, 2022 4:15 PM
Inés Martinez has connected with Njood Al sehli
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July 1, 2022 11:42 AM
Sitti Nindra (Philippines) just joined our association! Welcome!
July 1, 2022 6:12 AM
These members have industry anniversaries today (Eleanor Lyle , Nour Widiatmoko, Aldo Duka, Tamer Behiry)
July 1, 2022 3:53 AM
Rory Aditya has connected with Randa Ramana
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