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Daniel Woods
VP - Global Client Engagement
Concentrix
165 Connections
Gayathri (G3) Krishnamurthy
Product Marketing Director
NICE inContact
8 Connections
Ricardo Barreras
Sr. Manager of Efficiency & Effectiveness | Customer Relations
Locus Telecommunications Inc.
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Rob Frayser
Director, Web and Provider Systems
Humana, Inc.
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Industry News

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Multichoice to Retrench Shop and Call Centre Staff
Multichoice CEO Calvo Mawela blamed the rise of new technologies for the company's decision to lay off as many as 2194 employees at the satellite television service provider.
June 27, 2019 3:35 AM
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Ooredoo Scoops Award for Digital Transformation
Ooredoo Oman has been awarded Global Business Outlook’s award for Digital Transformation of the Year – Telecommunications Sector, in recognition of its mobile app.
June 27, 2019 2:11 AM
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Fake Call Centre Probe: FBI to Assist Madhya Pradesh Cyber Police
The racket, being operated from three call centres in Vijay Nagar area here, was busted on June 11 and led to the arrest of 78 people, including 19 women.
June 27, 2019 12:46 AM
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Central Government Employees Get Toll-free Number to Lodge Pension-related Grievances
Retired employees of the Central government can now lodge their pension-related grievances by simply calling the toll-free number 1800-11-1960, in addition to using existing modes such as post, online, mobile app and email.
June 26, 2019 11:21 PM
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49 Minutes Ago
AGC Networks Ltd
Modern unified communications platforms encompass services including #IPTelephony , #VideoConferencing , #InstantMessaging , presence and file sharing. Let's look at six reasons why you might want to keep your #UnifiedCommunications system on premises. https://buff.ly/30xNbBp
June 27, 2019 5:01 AM
Madison MK
El año pasado los sectores que registraron un mayor número de denuncias por el servicio prestado fueron sanidad, telecomunicaciones y banca, con cerca de 60.000 quejas ¿Cómo transformamos un cliente molesto en uno satisfecho?#ContactCenter #BPO https://hubs.ly/H0jtBs00
June 27, 2019 4:24 AM
Teleperformance Philippines
Stair climbing is better than you think. Apart from being faster than waiting for an elevator during peak usage times, it’s also a simple way to build short bursts of physical activity into your day. #Teleperformance #TeleperformancePhilippines #GreatPlaceToWork #Passion4You
June 27, 2019 4:08 AM
Omilia
#Omilia in #CCWVegas19 update: amazing panel with the Royal Bank of Canada and Discover Credit Card on deployment of conversational IVR - Omilia Conversational AI Self-Service #CustomerContactWeek #20YearsofCCW #conversationalAI

Job Board

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Contact Centre Manager
Douglas Jackson
June 25, 2019 5:00 AM
Complaints Team Manager
Douglas Jackson
June 25, 2019 5:00 AM
Consumer Care Specialist
Douglas Jackson
June 25, 2019 5:00 AM
Data Operations Team Manager
Douglas Jackson
June 24, 2019 5:00 AM
Customer Service Operations Manager
Douglas Jackson
June 21, 2019 5:00 AM
Administration Manager/Support Manager
Douglas Jackson
June 21, 2019 5:00 AM

Industry Blogs

More Blogs
June 24, 2019 5:00 AM
Blue Ocean Contact Centers - Keep Your Contact Center in North America Without Breaking the Bank
 
A quick trip down memory lane reminds us that the 1990s saw a massive rise in the practice of offshoring call centers. With the convergence of economic factors and technological advancement, it was seen as the cheap alternative for companies ... Read More...
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June 20, 2019 5:00 AM
UJET - Moving from chatbots to Automated Agents

Chatbots are arguably one of the most talked about and polarizing advancements not just in customer support, but in all of tech. But what exactly are they? While there are many definitions out there, the word “chatbot” is a term for a... Read More...
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June 19, 2019 5:00 AM
PATLive - The 4 Unexpected Benefits of an Answering Service

There are plenty of advantages to hiring an answering service that you’re likely already familiar with. Having someone else handle incoming calls is an enormous time-saver, and the fact that you can pass off the task to someone who will treat... Read More...
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Tip of the Day

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Use Your IVR To Capture Feedback
June 27, 2019 5:00 AM
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International Contact Center Week
Celebrate. Appreciate. Elevate.
Be a Part of the Only Week Long Celebration Dedicated Exclusively to the Contact Center Industry

Contact Centers are about People and every year thousands of centers around the World celebrate the industry we work ... Read More...
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