When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.
Strictly Necessary Cookies
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.
Cookies used
ContactCenterWorld.com
Performance Cookies
Active
These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.
Cookies used
Google Analytics
Functional Cookies
Active
These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.
Cookies used
Twitter
Facebook
LinkedIn
Targeting Cookies
Active
These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.
Cookies used
LinkedIn
This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties
A recruitment drive is set to get underway in Selkirk after an Edinburgh-based energy provider announced plans to create 100 new jobs in the Borders. Read More... August 5, 2020 3:00 PM
Two more people have tested positive for Covid-19 in Greater Glasgow taking the number affected in a new cluster of cases to 13. Read More... August 5, 2020 5:07 AM
Appy Pie Chatbot provides an interface that allows small businesses to create chatbots for their websites and mobile apps with minimum effort and no coding. Read More... August 5, 2020 5:02 AM
At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
Click Here to view
Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
Personalisation has become the top CX buzz-word in the call centre world. Historically, everyone in the same queue has heard the same music and messaging, however relevant or not. Premier CX's exciting new innovation, eMOHtive®, provides streaming audio to each individual caller - opening a world of... July 30, 2020 12:47 PM
Advancements in technology have given rise to the integration of modern payment gateway technologies that allow credit card and ACH (eCheck) transactions to be accepted and processed using the IVR systems. Read More... August 5, 2020 5:00 AM
The need for individuals working in contact centres who have the right personable skills, can manage stress and are excellent problem solvers cannot be over emphasised. Read More... August 3, 2020 5:00 AM
Managing a hospice service involves several difficult challenges. Hospice managers must be able to offer empathy as they support patients and families during their most difficult times. They also need to be able to work with health care providers a... Read More... July 30, 2020 5:00 AM
When you watch an episode of The Office, you’re not typically settling in for a lesson on customer service. In fact, The Office could often be used as a primer on how not to treat your clients. While Dunder Mifflin holds a place in many of our ... Read More... July 30, 2020 5:00 AM
Technology continues to create more solutions that enable businesses to cut costs and improve efficiency. One of those solutions is Software-as-a-Service (SaaS). Learn more about what SaaS is, and how it benefits your business. What is SaaS and ... Read More... July 27, 2020 5:00 AM
There are countless theories about which accent is best for callers to respond to, however, one thing that you should consider doing when recruiting any agents who will talk to customers by telephone, is to have them talk on the phone and listen to h... Read More... August 5, 2020 5:00 AM
>9 out of 10 from every generation, Baby Boomers & below, say "easy-to-use online #banking capabilities are important," according to Aite Group. 61% of Young Millennials, 59% of Senior Millennials & GenXers, 54% of Baby Boomers, 42% of Seniors say they're VERY important. #fintech
Gebruik je de Voys App voor iOS en ervaar je soms dat er maar aan één kant van de lijn audio is? Hier is gelukkig een oplossing voor. Ga in de app naar instellingen en dan naar geavanceerde instellingen. Hier zet je de gesprekskwaliteit op ‘hoog’ ipv ‘standaard’. Done!
15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!
100's of best practice tips and ideas from contact center professionals Read More...
Login to Chat
At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
Click Here to view
Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
413 
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
