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BPO Industry’s Increasing Shift to Automation Worries Call Center Agents, Impacts Women More
The government continues to tout the business process outsourcing sector as a key growth driver and jobs generator, but has not done much to stem the danger of job losses as many big businesses, especially foreign clients, shift to automation.
October 17, 2017 1:18 PM
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DHS Makes Call on Call Centres
The Department of Human Services is to increase the call centre capacity of Centrelink by 250 full-time operators.
October 17, 2017 1:08 PM
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Raj Wadhwani - A Staff Member Says you are a Moron - Just Happened to the US President - Lessons in Leadership!
Your Staff Member Says you are a Moron - whats next?
This allegedly just happened to the President ... Read More...
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Adam Smith - Backlinks: An Important Aspect of SEO
Search Engine Optimization (SEO) hardly needs an introduction. Backlinks are created when a website ... Read More...
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Train Staff To Be Positive
October 17, 2017 5:00 AM
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Webinar: How To Enter The 2018 Top Ranking Performers Global Awards Program
Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2018 Top Ranking Performer Awards, the most prestigious awards in the contact center world. Read More...
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