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Mark Littlejohn
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MassMutual
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Wordprax Ltd.
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Christina Prince
Team Leader II
Realpage
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Whirlpool Corporation
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Vivint
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Industry News

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2019 NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES Asia Pacific
PHUKET, Thailand- - ContactCenterWorld.com is pleased to announce the date and venue for the 2019 NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES Asia Pacific Conference.
27 Minutes Ago
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Noda Contact Center Helps Mosoblenergo Boost Service Quality in the Moscow Region
Mosoblenergo has finalized the project of deploying Noda Contact Center platform. The implemented solution allowed the company to optimize inbound and outbound calls, and provided it with convenient tools for collecting statistics and generating repo...
September 21, 2018 3:09 AM
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Unions at Eir’s Call Centre Threaten Strikes Over Exit Terms for 650 Dublin Staff
Staff given choice of accepting redundancy or moving jobs to Cork, Limerick or Sligo

September 21, 2018 1:18 AM
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Aberdeenshire Council Call Centres Leaving Residents on Hold for Up to One Hour
Frustrated residents are being left on hold for up to an hour to report urgent public health hazards, road defects and housing repairs.
September 20, 2018 11:28 PM
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ESP Group
Looking for a job? Why not come to the Jobs Fair in Dundee on Thursday, Journeycall will be there! @DundeeCouncil @DYW_DA @DundeeAndAngus @dundee_angus @DundeeEmploy @jobsfairdundee
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AVOXI
Everything you need to know about cloud IVR systems and ACD call routing strategies for business. What they are, how you can integrate them, and more. https://bit.ly/2QRKlCy
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VanillaSoft
Check out tomorrow's webinar - learn how to boost your team's performance by 19%! Join @aabecker123 , Steve Burton, and @ohpinion8ted as they offer expert advice on how to Coach Your Way to the Close. Register now! http://bit.ly/2MKY7U7 #SalesCoaching #SalesTraining
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Telefonix Voice & Data
Like today’s smartphones, video and audio excellence is engineered into @Avaya Vantage to provide users and customers with a crystal clear, rich experience. https://hubs.ly/H0dCzjD0

Job Board

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Contact Centre Manager (Sales and Service)
Douglas Jackson
September 20, 2018 5:00 AM
Contact Centre Manager/Customer Experience Manager
Douglas Jackson
September 20, 2018 5:00 AM
Digital Communications Executive
Douglas Jackson
September 19, 2018 5:00 AM
Outbound Sales Reps Needed for Access Worldwide & Spectrum
Access Worldwide
September 18, 2018 5:00 AM
Genesys Routing Developer
AV Staffing Solutions
September 18, 2018 5:00 AM

Industry Blogs

More Blogs
September 23, 2018 5:00 AM
Call Assist - Make your Geelong business more effective with our business surveys
Every successful business is striving to be a leader in its market and the competition is fierce.
But we can help you forge to the front with our professional business survey services. By carrying out business surveys in your Geelong company’s... Read More...
September 21, 2018 5:00 AM
Teleopti - 7 Steps to Smarter Scheduling in Contact Centers
From virtual teams to car pooling, running a contact center today is complicated business but it doesn’t have to be that way.  Nick Brook at Teleopti reveals 7 ways workforce management solutions hold the key to smarter, flexible schedulin... Read More...
September 20, 2018 5:00 AM
UJET - Mapping your customer journey is just the first step

The customer journey is a great way to conceptualize the time it takes for customers to become aware of your product all the way through to shouting their praise from the rooftops. Each step the customer takes moves them closer, or further away, ... Read More...
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Tip of the Day

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Build A Picture
September 24, 2018 5:00 AM
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Industry Champion Award Leaderboard

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GLOBAL EVENT - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the World! Read More...
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