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What's Happening Today! - Industry News

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Sytel, a UK-based vendor of a Contact Center as a Service (CCaaS) cloud platform, has predicted that as automation is introduced to manage service levels in the contact center, the need for supervisor intervention will be reduced by 90%+.


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Multi-channel and omnichannel platforms are different from each other. An average contact center software, which provides multi-channel experience, is quite different from advanced omnichannel contact center software. And that’s why it should c... Read More...
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