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5 Major Pay Offs that show why Team Leaders NEED to regularly coach their team members every week. Read More...
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Knowing what your customers expect is the first step in providing an excellent customer service experience.
When customers come to you, they have high expectations for the type of customer service they’ll receive. When customers don’t ... Read More...

May 15, 2021 5:00 AM
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When done right, customers can find an IVR system immensely useful. However, when set up improperly an IVR system can be extremely frustrating for customers.
We have all experienced these situations. You call to book a simple appointment a... Read More...

May 10, 2021 9:02 PM
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As we have previously discussed, text messaging can be a valuable tool for your customer service team and your entire company. From the convenience to the low cost to the flexibility, texting has made its way to the mainstream when it comes to c... Read More...
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For someone looking at an external training company I would recommend to take a close look at the capabilities of the training firm. Training is all that they do, so there is probably not a lot of doubt there. They have research that supports what th... Read More...
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This week's #mondaymotivation "This Is Your Reminder That You Can Handle Whatever This Week Throws At You" If you have any motivational quotes or mindfulness & wellness tips of your own that you would like to share then check out this tool that we have created. On this page, we invite you to share some examples of how you manage and deal with challenges so that your knowledge and experience can be shared with others who may use your ideas to improve the quality of their life! Submit your ideas here - www.contactcenterworld.com/help


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This week's #mondaymotivation "This Is Your Reminder That You Can Handle Whatever This Week Throws At You" If you have any motivational quotes or mindfulness & wellness tips of your own that you would like to share then check out this tool that we have created. On this page, we invite you to share some examples of how you manage and deal with challenges so that your knowledge and experience can be shared with others who may use your ideas to improve the quality of their life! Submit your ideas here - www.contactcenterworld.com/help


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