Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Click To Post Your News!

Industry News

The planned call centre will very likely launch by the end of the year. Read More...
October 23, 2021 1:22 AM
Home and hybrid working provider Sensée has announced a three-year partnership with Treedom, a global web platform for planting trees and forests worldwide.

Read More...

October 22, 2021 9:22 PM
Combined Company to Focus on Developing Solutions for Marketing’s Most Critical Challenges from Acquisition through Retention and Loyalty Read More...
October 22, 2021 5:22 PM
The toll-free number has been launched to assist candidates in filling up application forms or any queries regarding the commission’s examinations/recruitments Read More...
October 22, 2021 4:18 AM
More News

About us - in 60 seconds!

Submit An Article!

Featured Editorial

We’ve all seen a massive shift to social media as a channel for customer engagement with as much as a 100% increase in volume in many industry sectors over the past 6 months. Read More...
October 22, 2021 5:00 AM
ContactCenterWorld is pleased to announce the winners of the 16th Annual Global Top Ranking Performers Awards from the 3 regions of the World. These individuals and organizations are the best in 2021 and will be sharing their respective best practice... Read More...
October 21, 2021 3:47 PM
More Articles

Post Blog

Industry Blogs

Close Window
If your company’s Voice over Internet Protocol (VoIP) telephony systems are not equipped to weather disasters like wildfires and hurricanes, then they may fail when a calamity occurs. This could disrupt your operations and you may lose producti... Read More...
October 15, 2021 5:00 AM
Close Window
Internet access is one of the most important resources people need to be able to work from home. However, poor internet quality can lead to poor job performance and a dip in productivity. If you want to know how much internet bandwidth is needed for ... Read More...
October 11, 2021 5:00 AM
Close Window
Whilst some organisations have seen a massive uptick in D&I activity in the aftermath of the murder of George Floyd. Others have seen major programmes, like leadership development and diversity projects take a back seat for business critical acti... Read More...
October 11, 2021 5:00 AM
More Blogs
Search Jobs

Job Board

Dialpad Read More...
October 21, 2021 5:00 AM
Dialpad Read More...
October 21, 2021 5:00 AM
Submit Tips

Tip of the Day

You might think this is crazy – there is no way your center is like a production line in a factory. Yet, when you look at how a production line functions – work gets passed down a line and the end result should be a defect free, quality product – you... Read More...
October 24, 2021 5:00 AM
More Tips

Members' Updates....

Rahmat Pertinda -

July 30, 2021 2:39 PM
Karla Marin - Today is a new day. Expect great things!
July 8, 2021 5:32 PM
Carol Evenson have submitted new Blogs Posts
October 24, 2021 8:28 PM
Mina Habib has connected with Taledi Mathiba
October 24, 2021 3:04 PM
Taledi Mathiba (South Africa) just joined our association! Welcome!
October 24, 2021 11:29 AM
Ayoub Benali has connected with Mohamed Emad
October 24, 2021 9:24 AM
Lucas Fuentes has connected with Mohamed Emad
October 24, 2021 9:23 AM
These members have industry anniversaries today (Jane Finn, Jacquelyn Griffin)
October 24, 2021 8:50 AM
Lucas Fuentes has connected with Faran Niaz
October 24, 2021 8:41 AM
Rebecca Matias has connected with Faran Niaz
October 24, 2021 8:41 AM
Seipati Metsing has connected with Faran Niaz
October 24, 2021 8:41 AM
Charlotte Purvis has connected with Faran Niaz
October 24, 2021 8:41 AM

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =