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John Sansevero
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2NDGEAR
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Broadband Dynamics
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Industry News

Click To Post Your News! | More News
Ozarks Electric Selects Noble to Improve Customer Experience
Contact Center Technology Provider Teams with Electric Service Cooperative
April 21, 2018 4:18 AM
 103 
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Company Rescues 60 Jobs After Irvine Firm Goes Bust
1Call Direct are looking to recruit even more staff and are also in talks with former Stellar employees.
April 21, 2018 3:18 AM
 108 
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Schools Call Centre Not Being Used -- Naptosa
Schools do not report incidents to the Safe Schools Call Centre because they fear being red-zoned.
April 21, 2018 2:18 AM
 99 
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TalkTalk Tops Most-complained About List, with BT Not Far Behind
Talk Talk is the most complained about home broadband and landline provider, while BT and Vodafone drew the most complaints for their mobile services, figures show.
April 21, 2018 1:18 AM
 111 
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Latest Tweets

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Mitel
5 Benefits of Cloud Communications People Can't Stop Talking About: http://ow.ly/X1is30ju2PN #CloudComms #UCaaS
35 Minutes Ago
KlinikaCallCenter.pl
Customer Care is never a cost center. No? Then why don't You just turn it off? Your P&L should florish:) #custserv #custexp #management #contactcenter Good to know! by @Customer_Heroes
36 Minutes Ago
The Silver Line
44 Minutes Ago
Knowlarity
"The Earth doesn't belong to us. We belong to the Earth." - Marlee Matlin #EarthDay #EarthDay2018 #SaveEarth #Sustainability
April 22, 2018 10:50 AM
elitetele.com
No cash! Would you use a bar or restaurant that doesn't use cash? #crypto #tech https://www.manchestereveningnews.co.uk/whats-on/food-drink-news/manchester-bars-bitcoin-cashless-cash-14557868

Featured Editorial

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Minimum Technology for Inbound Call Center Vendors
April 20, 2018 5:00 AM
 244 
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Introducing Gen Z – “Millennials on Steroids”
April 19, 2018 5:00 AM
 262 
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Members' Updates....

Rainer Hartlep is celebrating a work anniversary!
April 22, 2018 10:28 AM
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Rippeon Fong has connected with Sharon Price
April 22, 2018 9:39 AM
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Safwan AlZuhaili has connected with Sultan AlAmri
April 22, 2018 6:00 AM
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These members have birthdays today (Francois Marais, Sherbahadur Singh, Dian Rahmah, Magali Schoulguine, Wahyu Eko Purnomo, Bobette Rigg, Pedro Bento, Linda Olazabal, Aditya Kumar Om, Linda Balderramos) ...click on their name and send a happy birthday message!
April 22, 2018 5:00 AM
Tracy Cruse (United States) just joined our association! Welcome!
April 21, 2018 6:28 PM
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Deanna Cook (pic) has connected with Jane Finn
April 21, 2018 5:34 PM
Ahmadiko Nurifqiansyah has connected with Sadamsyah Sadamsyah
April 21, 2018 3:06 PM
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Algi Rahmat Alfianto has connected with Sadamsyah Sadamsyah
April 21, 2018 3:06 PM
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Ahmad Ridwan Fauzi Fauzi has connected with Sadamsyah Sadamsyah
April 21, 2018 3:06 PM
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Job Board

Search Jobs | Post Job (FREE)
Business Analyst
Echo Managed Services
April 20, 2018 5:00 AM
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Customer Service (Permanent contract)
Abtran
April 19, 2018 5:00 AM
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Contact Centre Manager (Web Chat)
Douglas Jackson
April 19, 2018 5:00 AM
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Customer Service Manager
Douglas Jackson
April 19, 2018 5:00 AM
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Data Analyst – 6 month contract
Douglas Jackson
April 19, 2018 5:00 AM
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Senior Data Analyst
Douglas Jackson
April 19, 2018 5:00 AM
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Industry Blogs

More Blogs
April 20, 2018 5:00 AM
MedConnectUSA - What Steps Does Your Medical Answering Service Take to Provide Continuous Availability?






Most all medical answering services can cover your phone calls 24/7. That, of course, assumes all their equipment is operating properly and nothing interrupts their service.
But problems happen. Telephone cables get cut, electricity goes... Read More...
 46 
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April 19, 2018 5:00 AM
UJET - 5 Ways to Start Modernizing Your Customer Support for a More Personal UX

Until recently, it was assumed that technology would replace people in customer support. Now it's clear that technology alone isn't enough.Modern customers want the organizations they work with to be their advocates, to be accountable and proacti... Read More...
 41 
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April 19, 2018 5:00 AM
Specialty Answering Service - 6 Rookie Mistakes Businesses Make With Their Answering Service

Whether you’ve just started using an answering service, or you’ve had one for years, you should be aware of the 5 most common mistakes businesses make that will result in an outsourcing epic fail.
1. Your Procedures are Too Complicated... Read More...
 45 
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Tip of the Day

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Assessing The Proposal
April 22, 2018 5:00 AM
 1
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Event Videos

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February 6, 2018 5:00 AM
How to email and live chat with connections
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February 6, 2018 5:00 AM
How to set up and update your professional profile
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Upcoming Events

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EUROPE, MIDDLE EAST & AFRICA - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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