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Industry News

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Capita Receives Welcome Boost as it Wins Contract Extension with BBC
Capita will continue to provide the BBC with audience feedback, ideas for programme-making and new ways to encourage public participation
The deal will extend Capita’s contract with the BBC for an initial five years

3 Minutes Ago
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Nationwide Safe Schools Call Centres Will Help Keep Children Safe
The call centre recorded 1034 cases of crime in the 2017/18 financial year, including 27 cases of weapon possession and 214 cases of gang-related shootings and 595 assault cases.
April 20, 2018 12:54 AM
 15 
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300 Complaints a Month over South Africa's Health Facilities
The Office of Health Standards Compliance (OHSC) has seen a surge in complaints to its consumer hotline in the wake of the Life Esidimeni tragedy‚ it told parliament on Wednesday.
April 19, 2018 11:27 PM
 32 
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Convergys Cebu Opens 2018 YOUnified HUGYAW with Fun Run for Charity
Convergys HUGYAW, a BPO employee event in Cebu launched its 6th year this April with a unique and remarkable charity fun run as the opening ceremony. 6,750 Convergys employees from 8 sites were joined by family and friends for the “RUN AS ONE” held l...
April 19, 2018 10:00 PM
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How Chatbots Can Help Your E-Commerce  #chatbot  #AI  #customerexperience  #marketin http://trap.it/JjjKB
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Trending This Week: The Salesperson as a Storyteller https://plus.google.com/+Intelliverse/posts/M5FPBHJ2CHq
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"Phone calls are now the new click." https://www.convirza.com/blog/call-analysis-goodbye-marketing-frustration-part-3?utm_medium=social #analytics #data #phonecall #calltracking #technology
44 Minutes Ago
Spoken Communications
Why your legacy PBX platform is an opportunity in waiting http://okt.to/xeDBNU

Featured Editorial

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Introducing Gen Z – “Millennials on Steroids”
April 19, 2018 5:00 AM
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Omnichannel Customer Experiences: Do Consumers and Businesses See Eye-to-Eye?
April 18, 2018 5:00 AM
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Members' Updates....

Claudia Martins has connected with Hugo Emanuel Silva
April 19, 2018 9:59 PM
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Contact Centre Manager (Web Chat)
Douglas Jackson
April 19, 2018 5:00 AM
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Customer Service Manager
Douglas Jackson
April 19, 2018 5:00 AM
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Data Analyst – 6 month contract
Douglas Jackson
April 19, 2018 5:00 AM
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Senior Data Analyst
Douglas Jackson
April 19, 2018 5:00 AM
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Business Analyst – IT focused
Douglas jackson
April 19, 2018 5:00 AM
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Conseiller de Clientèle en Français – Webhelp, Porto
Webhelp Porto
April 18, 2018 5:00 AM
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Industry Blogs

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April 18, 2018 5:00 AM
VoIP Supply - Office Solutions with Refurbished IP Phones & Wireless Headsets
Are you looking for a complete IP phone and headset solution for your workplace, but have a limited budget? Consider buying a Refresh IP phone from our refurbished stock and pairing it with a wireless or wired headset.
Here are a few examples of wh... Read More...
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April 18, 2018 5:00 AM
VoIP Supply - What is the Password for the RenegadePBX Pro 75?
Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with ever... Read More...
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April 17, 2018 5:00 AM
Welsh Contact Centre Forum - New Welsh Contact Centre Forum Membership Packages Announced

New Associate Membership Packages
Platinum
1 year Membership
2 x people to 4 x quarterly forum meetings a year
1 x stand at 1 x quarterly forum meeting
4 x marketing emails within year of membership
Website presence
Marketing of any events/n... Read More...
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April 19, 2018 5:00 AM
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February 6, 2018 5:00 AM
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February 6, 2018 5:00 AM
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EUROPE, MIDDLE EAST & AFRICA - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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