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Industry News

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Pindrop Raises Series D Funding to Fuel Global Expansion
Provider in Voice Security and Identity for Call Centers Broadens its Focus to Address International Expansion, IoT Devices and Telcos
December 12, 2018 3:40 AM
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Gateshead Contact Centre Spark Ecommerce Snapped Up by National Delivery Firm
The Spark Group has 200 employees and will now be rebranded to Whisl Fulfilment

December 12, 2018 2:20 AM
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RingCentral Appoints Peter Hughes as Regional Sales Vice President for Asia Pacific
RingCentral, Inc. (NYSE:RNG) announced the appointment of Peter Hughes as Regional Sales Vice President for Asia Pacific (APAC). Mr. Hughes will be based at RingCentral’s regional headquarters in Sydney, Australia.
December 12, 2018 1:00 AM
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Centrelink Contractor Concentrix Wrongly Cut Thousands Off Welfare in the UK
A company awarded a contract to operate outsourced Centrelink call centres was responsible for wrongly cutting tens of thousands of vulnerable people off benefits in the United Kingdom.
December 11, 2018 11:40 PM
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Premium Content

Noble Receives Frost & Sullivan’s Market Share Leadership Award for Sixth Consecutive Year
The Frost & Sullivan 2018 Market Share Leadership Award for the North American Outbound Dialing Systems market was announced at last night’s Gala event. Noble Systems' key performance drivers, which include depth of innovation, strength of offering, and ownership experience, continue to set the comp...
December 4, 2018 4:32 PM
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ContactCenterWorld.com Announces Winners of the 2018 Industry Champion Awards
Thunder Bay, Ontario – Canada November 2018
ContactCenterWorld.com, the world’s largest contact center and customer engagement association, is pleased to announce the winners of the coveted 2018 Industry Champion Awards
November 20, 2018 10:24 PM
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2018 Best in The World Announced
Prague, Czech Republic - The best and brightest in the contact center industry all around the World were recognised and awarded medals at the finale of the 2018 Best in The World - Top Ranking Performers Awards from ContactCenterWorld.com
November 16, 2018 12:11 AM
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December 12, 2018 5:00 AM
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Industry Blogs

More Blogs
December 11, 2018 5:00 AM
BrainSell Technologies - Business Jargon Dictionary: Top 30 Terms (Part II)
Last month, BrainSell went on the offensive to fight the good fight against confusing industry jargon by putting together a list of the top thirty business terms we’re regularly asked to define. We started with the first half of the list &... Read More...
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December 11, 2018 5:00 AM
Numonix - Whoops, Forgot to Press “RECORD”






Most call recording systems today are set to the “record on demand” mode, giving agents the ability to record if they deem it necessary. While that’s all well and good, it’s easy to forget to press “RECORD&rd... Read More...
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December 10, 2018 5:00 AM
Fusion BPO Services - 5 Trends Your Call Center Must Follow In 2019

 
While call center management is a mammoth task, following the latest and most innovative trends can help a call center keep delivering quality customer service to its customers. And while trends come and go with each passing year, only the ... Read More...
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Tip of the Day

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Adherence
December 12, 2018 5:00 AM
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Upcoming Events

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Call & Contact Centre Expo 2019
Welcome to Europe’s leading call & contact centre event, showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world! Read More...
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