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TIPS FOR MEMBERS

WORKING FROM HOME?!



At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

Click Here to view

Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.

Premium Content

Working Solutions Advises Businesses to Rethink Training in a COVID-19 World
Working Solutions, a leader in on-demand contact center services, has educated 100,000s of remote workers over nearly 25 years. With the coronavirus, Tamara Schroer, a 20-year veteran in virtual education, offers five tips for businesses to teach their new remote workers.


March 27, 2020 1:38 PM
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Vonage Release Multiple New Free Services
Press release covering a range of fee services offered by Vonage to assist businesses during the Covid-19 pandemic
March 22, 2020 10:13 PM
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Call Center Studio Partners with Google to Migrate Call Centers to Remote Work against COVID-19 Threat.
CCW members can benefit Google-backed funding for 200-1000 seat range operations to migrate to remote work by Call Center Studio.

March 16, 2020 3:34 PM
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Industry Blogs

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April 8, 2020 5:00 AM
PATLive - Who’s Answering Your Phones During COVID-19?
The coronavirus pandemic is affecting small businesses in a variety of ways from shifts in demand to transitioning to work from home, all with very little time to adapt. With about a zillion unknowns (including how long this is going to last) one thi... Read More...
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April 8, 2020 5:00 AM
Business Systems UK Ltd - Top 10 Tips For The Modern Contact Centre
Today’s contact centres face more demand than ever. With consumers having grown used to faster and more personalised services, and agents expecting better working environments, there are a lot of relevant concerns. Fortunately though, there are... Read More...
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April 8, 2020 5:00 AM
Livesalesman - Why Do Customers Make their Terrible Customer Service Experiences Public?
“Why do we fall? So we can learn to pick ourselves up”-
That isn’t just a movie quote, but a philosophy of life. It holds true for corporations who have been named-and-shamed online, and bounced back to come up with a solution to r... Read More...
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Upcoming Events

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2020 EMEA - NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES Conference
15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
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2020 AMERICAS - NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES Conference
15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
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2020 APAC - NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES Conference
15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
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