[HIDE]

Build Your Professional Network! Log in now (Not a member? click here to register FREE)

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Christina Prince
Supervisor II

Realpage

Rachel Paul
Sales and Service Representative

New York Life

DaMario Pendergrass
HR Generalist IV

Realpage

JoAnna Lloyd
Sr. Director of Product Marketing, Consumer Solutions

Realpage

Yossi Abraham
President

Zappix

Industry News

Click To Post Your News! | More News

Convergys Rio Rancho is Hiring

Convergys Corporation (NYSE: CVG), a global provider in customer management, announced it is hiring for a new health care client in the Rio Rancho office. Convergys is offering pre-license training for individuals to obtain a license to sell health i...
9 Minutes Ago

Convergys Laredo is Hiring

Convergys Corporation (NYSE: CVG), a global provider in customer management, announced it is hiring for a returning health care client in the Laredo office. Convergys is offering pre-license training for individuals to obtain a license to sell health...
April 20, 2018 8:18 PM

MicroCorp Partners with RingCentral

RingCentral, Inc. (NYSE:RNG), a provider of global enterprise cloud communications and collaboration solutions, announced that MicroCorp, a distributor of communications and cloud solutions, has joined its prestigious partner program.
April 20, 2018 7:18 PM

Invoca Releases New Extension for Adobe Cloud Platform Launch

Tag extension allows Invoca customers to use Adobe’s tag manager to easily deploy and manage Invoca tags across their websites
April 20, 2018 6:18 PM

Latest Tweets

Industry Social Feed!

10 Minutes Ago

Genesys

Get the scoop in the latest Inner Circle guide. @ContactBabel analyzes the realities of implementing #cloud -based contact center solutions and provides a review of vendors and predictions of future trends. Download now: http://gsys.co/rqaE30iGUFT

12 Minutes Ago

ContactCenterWorld

News : Convergys Rio Rancho is Hiring https://www.contactcenterworld.com/view/contact-center-news/convergys-rio-rancho-is-hiring.aspx

24 Minutes Ago

Flowroute

Not All Carriers are Equal When Addressing Network Outages http://j.mp/2JczONM via @wirelessweek #softwarecentric #cloudcomms

29 Minutes Ago

Coveo

Curious to learn more about @Coveo for @Sitecore at #SUGCON ? Be sure to speak to @SeamusORiordan and @HMacCoveo !

30 Minutes Ago

Marchex

The best customers for your business are those who pick up the phone & call you. Make sure they reach you! As a #CallAnalytics provider, Marchex has been fighting call #spam for years w/ Marchex Clean Call®. Learn more about #CleanCall on our #blog . http://bit.ly/2pRYljR

Featured Editorial

Submit An Article!

Minimum Technology for Inbound Call Center Vendors

April 20, 2018 5:00 AM

180

Introducing Gen Z – “Millennials on Steroids”

April 19, 2018 5:00 AM

233

Members' Updates....

Americas Newsletter - Friday, April 20, 2018 has now been published
April 20, 2018 4:31 PM

Akash Naseem has connected with Miray Yılmaz Okunakol
April 20, 2018 1:52 PM

EMEA Newsletter - Friday, April 20, 2018 has now been published
April 20, 2018 1:30 PM

Michael Glockle has connected with Damian Michael
April 20, 2018 1:12 PM

Naz Salie has connected with Damian Michael
April 20, 2018 1:11 PM

Matt Palacios has connected with Grace Heny
April 20, 2018 12:55 PM

Matt Palacios has connected with Sharon Price
April 20, 2018 12:55 PM

Sarah Mills has connected with Erin Ogle
April 20, 2018 12:28 PM

Emily Fishburn has contributed editorial to the website.
April 20, 2018 11:57 AM

Job Board

Search Jobs | Post Job (FREE)

Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Customer Service (Permanent contract)

Abtran
April 19, 2018 5:00 AM

Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Customer Service Manager

Douglas Jackson
April 19, 2018 5:00 AM

Data Analyst – 6 month contract

Douglas Jackson
April 19, 2018 5:00 AM

Senior Data Analyst

Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs

April 20, 2018 5:00 AM

MedConnectUSA - What Steps Does Your Medical Answering Service Take to Provide Continuous Availability?

Most all medical answering services can cover your phone calls 24/7. That, of course, assumes all their equipment is operating properly and nothing interrupts their service.
But problems happen. Telephone cables get cut, electricity goes... Read More...

April 19, 2018 5:00 AM

UJET - 5 Ways to Start Modernizing Your Customer Support for a More Personal UX

Until recently, it was assumed that technology would replace people in customer support. Now it's clear that technology alone isn't enough.Modern customers want the organizations they work with to be their advocates, to be accountable and proacti... Read More...

April 19, 2018 5:00 AM

Specialty Answering Service - 6 Rookie Mistakes Businesses Make With Their Answering Service

Whether you’ve just started using an answering service, or you’ve had one for years, you should be aware of the 5 most common mistakes businesses make that will result in an outsourcing epic fail.
1. Your Procedures are Too Complicated... Read More...