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Windstream Enterprise released a new web-based chat functionality for its proprietary OfficeSuite UC® Contact Center Services (CCS). Read More...
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Following its recent acquisition of DVELP, a leading contact centre AI product and development company, Sabio Group has achieved Twilio Gold Partner Status as a Twilio Resell Consulting Partner. Read More...
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More than 100,000 calls have been received on the toll-free emergency helpline no (1700) of the Chief Minister e-Volunteer Programme launched to provide free information and facilitation to the public in the prevailing coronavirus situation. Read More...
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WORKING FROM HOME?!



At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

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While contact centers adapted to the transition pretty quickly, they have faced quite a few challenges in the process. And challenges are just lessons in disguise. Read More...
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COVID-19 has triggered a tsunami of demand for customer service. A flood of questions about payment deferrals, paycheck protection programs, COVID-19 infection, stay-at-home directives, shipment status, and more, are overwhelming contact centers, whi... Read More...
May 29, 2020 5:00 AM
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This is a subject that I have been pondering on for a long while, and it is a subject that seems to really be at the forefront now in the face of our global crisis.

There is so much talk around what ‘Customer Experience’ means exactly.... Read More...

May 28, 2020 5:00 AM
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With the COVID-19 lockdowns forcing most economic sectors to slow down, cloud technology can help your business survive and remain competitive. More specifically, you can cut costs and increase operational efficiency using the cloud.
Ensuring cont... Read More...

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Tip of the Day

If you have a voice mail facility, either be specific with the information you would like callers to leave, or inform callers approx. how much time they have to leave a message. Recently I have found that more and more companies ask you to leave a me... Read More...
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Your #WFH agents need personalized training? This webinar shows how you can deliver it while your #contactcenter agents #workfromhome . https://okt.to/hJ79pW
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CGS has offered #customerservice #outsourcing for decades, today "expansion of global needs by our existing customer base has emphasized a greater need for support in Israel," said @elomb56 , CGS country manager, Israel. Read more: http://ow.ly/zQHz50zSZM7
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According to Chris, Creating codable metrics for agent experience will drive CX & result in across-the-board success for your business. This & more on leveraging #CX & #AX to provide an exceptional customer service plan, via @chrismikeb on @customerthink   https://okt.to/VcWgAv
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Dianne of TP Davao is always willing to accept extra assignments without counting how much more work is ahead. She takes pride in demonstrating dedication to the company through hard work. #TPHeroes #TPStrong #WeHealAsOne #FightCOVID19
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