Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Click To Post Your News!

Industry News

Provider in electric vehicle charging systems embarks on digital transformation to spark great customer experiences Read More...
November 30, 2022 10:46 PM
 23 
Devon and Cornwall’s police and crime commissioner was slammed on Friday over increasing wait times for 999 and 101 calls, after it emerged callers were holding for an average of 25 seconds to have an emergency call answered. Read More...
November 30, 2022 9:10 PM
 36 
Vonage, a global provider in cloud communications helping businesses accelerate their digital transformation, announced it has appointed Tracey Leahy as Chief People Officer and a member of the Company's Executive Leadership Team. Read More...
November 30, 2022 7:34 PM
 121 
Zingtree, a conversational workflow software that turns every contact center agent into an expert, announced it is partnering with Avant Communications (AVANT), a Technology Services Distributor. Read More...
November 30, 2022 5:58 PM
 44 
WorkForce Software’s end-users’ evaluation earns the #1 position, recognizing excellence in customer satisfaction, continuous innovation, and delivery of the best modern workforce management solution Read More...
November 30, 2022 4:22 PM
 55 
Cloud customer experience orchestration provider receives highest ranking in annual report for strength in AI and digital advancements Read More...
November 30, 2022 2:46 PM
 67 
Showing 1 - 6 of 8102 items
More News

About us - in 60 seconds!

Submit An Article!

Featured Editorial

Mitto survey finds majority of SMBs believe their customer experience is as good as or better than an enterprise thanks to high customer satisfaction Read More...
November 30, 2022
 148 
Analyzes how financial institutions are working to close customer expectation gap and how experience leaders are outpacing their competitors Read More...
November 28, 2022
 249 
Nuspire’s Q3 2022 Threat Report provides data and insight into malware, exploit and botnet activity Read More...
November 25, 2022
 430 
In these uncertain economic times, how do we nurture agents to secure revenue? Recent research shows consumers believe there is a direct correlation between contact centres and brand loyalty. Magnus Geverts of Calabrio discusses what organisations ca... Read More...
November 23, 2022
 443 
Showing 1 - 4 of 1484 items
More Articles
Post Blog

Industry Blogs

Close Window
  When in business, nothing feels better than successfully closing a deal after a long call. But more often than not, doing this can be challenging for many entrepreneurs. Between negotiating, finding common ground, and figuring out fair compens... Read More...
October 11, 2022
 695 
Close Window
Voice over Internet Protocol (VoIP) systems are a more cost-effective alternative to traditional phone systems. For a fixed monthly bill, you get enterprise-grade business communication tools but without the expensive call rates of old landline tele... Read More...
October 7, 2022
 601 
Close Window
Poor customer service costs businesses about $75 billion annually. Given this tremendous loss, having poor customer service is not something you can ignore. To avoid ending up with a service your customers are unhappy with, you need to understand an... Read More...
September 17, 2022
 1053 
Close Window
  The health sector faces a bulk of work daily as the demand for quality healthcare continues to increase. Even as the world is slowly returning to a pre-pandemic state, their services are needed now more than ever.  With that in mind, majo... Read More...
August 18, 2022
 1515 
Showing 1 - 4 of 2798 items
More Blogs
Search Jobs

Job Board

Dialpad Read More...
November 28, 2022
 41 
Dialpad Read More...
November 27, 2022
 57 
Dialpad Read More...
November 27, 2022
 54 
virtualQ Read More...
November 24, 2022
 82 
 115 
 75 
Dialpad Read More...
November 22, 2022
 121 
Dialpad Read More...
November 22, 2022
 73 
Dialpad Read More...
November 22, 2022
 101 
Showing 1 - 10 of 2057 items
Submit Tips

Tip of the Day

Take your time. We quite often see customers coming out of the market and out of the vendors saying this is what we want. They will expect to get all of the information back within a week to three weeks. It is unlikely to be so urgent that you cannot... Read More...
December 1, 2022
 1
 1793 
Showing 1 - 1 of 1097 items
More Tips
Submit Event

Upcoming Events

17th Annual NEXT GENERATION BEST PRACTICES CX & CC Conference & Expo aimed at those who operate in North and South Americas, Europe, Middle East & Africa, Asia Pacific will help you with award-winning strategies and tactics from the best in the regio... Read More...
 5910 

Members' Updates....

October 10, 2022 8:35 AM
October 10, 2022 8:23 AM
These members have industry anniversaries today (Adita Kusumawati, Muhammad Ikhwan Maulana, Jyotendra Thokchom, Adrian Lachowicz)
32 Minutes Ago
Joe T. Holt has connected with Muhammad Junaid Ansari
December 1, 2022 12:51 AM
Laura Collins has connected with Almaas Ahmad
November 30, 2022 4:57 PM
Veronica Silva Cusi has connected with Almaas Ahmad
November 30, 2022 4:57 PM
Elisabete Costa (Portugal) just joined our association! Welcome!
November 30, 2022 4:46 PM
Sharon Price has connected with Almaas Ahmad
November 30, 2022 4:10 PM
Almaas Ahmad has connected with Elif Diplen Birol
November 30, 2022 4:10 PM
Tyler Zawacki has connected with Almaas Ahmad
November 30, 2022 4:10 PM
Ivan Babic has connected with Clint Waltman
November 30, 2022 3:03 PM
Ashish Bavishi has connected with Bobby Camisa
November 30, 2022 11:16 AM

Load More

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =