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Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
17 Connections
Mark Littlejohn
Operations Data Management Consultant
MassMutual
218 Connections
Jaimee Cowart
Supervisor II
Realpage
4 Connections
Natalie Gaunce
Director of Contact Center Operations
Humana, Inc.
58 Connections
Christina Prince
Supervisor II
Realpage
15 Connections

Industry News

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Birmingham's Council Run Call Centre Cheaper Than Under Private Operator
The service was taken in house in 2014 amid concerns over poor performance

20 Minutes Ago
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Pakistan Embassy in Russia Issues Helpline Numbers for Assistance of Pakistani Football Fans
Pakistan Embassy in Russia issued emergency contact numbers of embassy of Pakistan in Moscow for the assistance of Pakistani fans of FIFA World Cup 2018 in Russia.
June 18, 2018 8:58 PM
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SAD Helpline for Farmers Defying Government Order on Paddy Sowing
With the Punjab agriculture department destroying paddy transplanted in violation of its notification making it mandatory not to sow paddy before June 20, the Shiromani Akali Dal (SAD)established a helpline to come to the aid of such farmers and aske...
June 18, 2018 8:13 PM
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CBA System Suggests Customer Conversations Each Day
Scales up suggestion engine with AI stack.
June 18, 2018 7:28 PM
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ethosIQ, LLC
Today, you should declare war on your disparate data issues, and enter your era of good feelings with ethosIQ! #bigdata #Dare2Demo #Warof1812
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Mitel
Blockchain is becoming an integral part of retail's #digitaltransformation . Find out more here: http://ow.ly/rw6Z30kpItM via @ChainStoreAge
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Cognizant Technology Solutions
Here's the how and why to make #cybersecurity the cornerstone of your digital business. https://cogniz.at/2ylj32d  #AI
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Dialogic
What is a Connected Home? A "Connected Home" is one where multiple "smart" devices are integrated together creating an automated environment that can be controlled easily from a central device such as a Smart Phone... read more here: https://dlgc.co/2t82VvT

Job Board

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Dialer Strategy Manager
Convergent
June 14, 2018 5:00 AM
SQL Database Admin
Abtran
June 13, 2018 5:00 AM
Payment Processing Manager
Convergent
June 11, 2018 5:00 AM
Collections Manager
Echo Managed Services
June 11, 2018 5:00 AM
Team Manager – 9 Month FTC
Douglas Jackson
June 11, 2018 5:00 AM
Head of Health & Safety
Douglas Jackson
June 11, 2018 5:00 AM

Industry Blogs

More Blogs
June 15, 2018 5:00 AM
MedConnectUSA - Medical Answering Services Don’t Go on Vacation, So That You Can!

As we move into summer, we think about vacations. Or at least we should. Vacations are a time to take a break from work, enjoy time with family and friends, and come back refreshed, ready to reengage with our work and our patients. 


Take ... Read More...
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June 14, 2018 5:00 AM
Creative Virtual - [Meet the Team] Rachael Needham: Building Positive Relationships and Grounding Chatbot Technology in Human-ness

By Mandy Reed, Marketing Manager (Global)
Creative Virtual is one of only four companies in London to be recognised by The Queen’s Awards for Enterprise in the category of Innovation in 2017. The company was selected for this honour not only... Read More...
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June 14, 2018 5:00 AM
mattersight - Mattersight To Attend 19th Annual Customer Contact Week
It’s just a couple of shorts week until the 19th annual Customer Contact Week (CCW) event, and we couldn’t be more excited. CCW’s inspirational keynotes, in-depth educational opportunities, and community-oriented approach form a mem... Read More...
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Tip of the Day

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Cancel Training At Your Peril
June 18, 2018 5:00 AM
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Upcoming Events

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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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