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Industry News

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BIE Helpline is All Ears
While hall ticket-related queries are quite regular, the one from an anxious girl came two days ago. “I will be married off if I do not get a good score in the Intermediate public examinations. Please help me to prepare for the examinations,” was the...
February 20, 2019 3:53 AM
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Concerns over Police 101 Response Times in Sussex
Four in ten people simply give up trying to report information to the police after they are left hanging on the phone, figures show.
February 20, 2019 2:13 AM
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Turn Your Contact Centre into a Marketing Tool with 1Stream's Integration with Salesforce
Through a strategic integration of its predictive dialler, 1Stream enhances the application of Salesforce and harnesses the potential of the contact centre.
February 20, 2019 12:33 AM
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ACT Fibernet to Expand Broadband Services and Product Offerings
ACT Fibernet plans to bring the future of streaming, gaming, smart homes, and is expanding in categories including ACT Advantage Entertainment, ACT Advantage Gaming, ACT Advantage Speed, ACT Advantage Service, ACT Advantage Smart Cities, and ACT Adva...
February 19, 2019 10:53 PM
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Call vs. Email – Which is best and why? https://www.salesforce.com/quotable/articles/call-versus-email/ #coldcalling #coldemail @salesforce @Quotable "
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Join us for the Zendesk #CX Leaders Exchange events in Gurgaon (26 Feb) or Bangalore (28 Feb) to learn more about adapting your CX to support changing customer expectations. Gurgaon registration: https://zdsk.co/CXGurgaon Bangalore registration: https://zdsk.co/CXBangalore

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Banks Leading UK’s Digital Customer Service Race, Suggests New Research
February 19, 2019 5:00 AM
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February 13, 2019 5:00 AM
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Head of Digital and Change (Marketing)
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February 15, 2019 5:00 AM
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Payroll Specialist
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Industry Blogs

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February 18, 2019 5:00 AM
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The ‘middle-tier’ of the UK outsourced contact centre space is potentially precarious, squeezed between smaller niche providers and the global BPO (Business Process Outsourcing) firms. For many clients the ‘middle-tier’ offers... Read More...
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February 18, 2019 5:00 AM
Specialty Answering Service - 4 Tips to Setting up An Answering Service for a Drug Addiction or Recovery Hotline
Turn on any news channel, and you’re bound to hear at least one story where drug and alcohol addiction plays a starring, nefarious role. According to the National Survey on Drug Use and Health, conducted by SAMHSA, the Substance Abuse and Menta... Read More...
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February 17, 2019 5:00 AM
Asia Telecom - 10 Reasons to Consider Philippines as Your Outsourcing Destination
The Miss Universe Crown is not the only crown the Philippines possesses. As early as 2010, the Philippines was officially recognized as the BPO hot spot of the whole world.
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Meet with the President of ContactCenterWorld.com and fellow members in the area. ContactCenterWorld.com will present 20+ best practice ideas from award winners and also information about upcoming NEXT Generation Best Practice events and more. Venue ... Read More...
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