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Magnus Geverts at Calabrio encourages organisations to re-think their cloud contact centre strategy. In the first of a new series of blogs, he shares three top tips for empowering employees using the latest cloud-based innovations in Workforce Engage... Read More...
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Standing out among your competitors is no longer about having cool branding or witty content — it’s about the whole customer experience.
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February 20, 2021 5:00 AM
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If you are a small to medium business that finds itself time-poor and lacking refined sales skills, outsourcing call centre sales could be the best decision you ever make. At Call Assist, we understand the importance of sales and its role in a wide r... Read More...
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The pandemic has thrown everyone for a loop.
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When recruiting new staff for your contact center, a useful tip to help in the selection process is to organise a tour of your contact center for potential applicants (candidates). Another tip is to have the candidates sit by existing agents for a 5-... Read More...
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