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John Sansevero
Commercial Account Executive
2NDGEAR
11 Connections
Michael Penn
Director, Sales Initiatives
Broadband Dynamics
26 Connections
Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
8 Connections
Christina Prince
Supervisor II
Realpage
14 Connections

Industry News

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Ozarks Electric Selects Noble to Improve Customer Experience
Contact Center Technology Provider Teams with Electric Service Cooperative
April 21, 2018 4:18 AM
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Company Rescues 60 Jobs After Irvine Firm Goes Bust
1Call Direct are looking to recruit even more staff and are also in talks with former Stellar employees.
April 21, 2018 3:18 AM
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Schools Call Centre Not Being Used -- Naptosa
Schools do not report incidents to the Safe Schools Call Centre because they fear being red-zoned.
April 21, 2018 2:18 AM
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TalkTalk Tops Most-complained About List, with BT Not Far Behind
Talk Talk is the most complained about home broadband and landline provider, while BT and Vodafone drew the most complaints for their mobile services, figures show.
April 21, 2018 1:18 AM
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Convirza is determined to free marketers from their reporting frustrations. #MakeMarketingFunAgain with analytics that make you your job again. https://www.convirza.com/blog/call-analysis-goodbye-marketing-frustration-part-3?utm_medium=social … #blog #calltracking #analytics #data #marketing

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Job Board

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Business Analyst
Echo Managed Services
April 20, 2018 5:00 AM
Customer Service (Permanent contract)
Abtran
April 19, 2018 5:00 AM
Contact Centre Manager (Web Chat)
Douglas Jackson
April 19, 2018 5:00 AM
Customer Service Manager
Douglas Jackson
April 19, 2018 5:00 AM
Data Analyst – 6 month contract
Douglas Jackson
April 19, 2018 5:00 AM
Senior Data Analyst
Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs
April 20, 2018 5:00 AM
MedConnectUSA - What Steps Does Your Medical Answering Service Take to Provide Continuous Availability?






Most all medical answering services can cover your phone calls 24/7. That, of course, assumes all their equipment is operating properly and nothing interrupts their service.
But problems happen. Telephone cables get cut, electricity goes... Read More...
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April 19, 2018 5:00 AM
UJET - 5 Ways to Start Modernizing Your Customer Support for a More Personal UX

Until recently, it was assumed that technology would replace people in customer support. Now it's clear that technology alone isn't enough.Modern customers want the organizations they work with to be their advocates, to be accountable and proacti... Read More...
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April 19, 2018 5:00 AM
Specialty Answering Service - 6 Rookie Mistakes Businesses Make With Their Answering Service

Whether you’ve just started using an answering service, or you’ve had one for years, you should be aware of the 5 most common mistakes businesses make that will result in an outsourcing epic fail.
1. Your Procedures are Too Complicated... Read More...
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Tip of the Day

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Assessing The Proposal
April 22, 2018 5:00 AM
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EUROPE, MIDDLE EAST & AFRICA - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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