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Kakapo Systems to Launch Unity Contact Center
Kakapo Systems, a developer of applications for the BroadSoft BroadWorks platform, announced that they will be showcasing the Unity Contact Center solution.
October 20, 2017 5:00 AM
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Ooredoo Launches Dedicated Call Centre for Fibre Customers
The recently opened contact centre has a full range of inbound and outbound call services, offering solid support to all callers.
October 20, 2017 5:00 AM
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World's Best in 2017 . In just two days the best in the contact center world (delegates from over 30 countries) wi… http://ift.tt/2xWe4nW October 21, 2017 2:19 PM
Article : From In-House to Outsourced: Best Practices for Contact Center Knowledge Transfer https://www.contactcenterworld.com/view/contact-center-article/from-in-house-to-outsourced-best-practices-for-contact-center-knowledge.aspx

October 20, 2017 12:16 PM

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Job Board

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Remote Utilization Review Nurse - Part Time
Convergent
October 19, 2017 5:00 AM
Head of Customer Experience (8 to 12 weeks contract)
Douglas Jackson
October 19, 2017 5:00 AM
Contact Center Manager - Sierra Trading Post- Cheyenne WY
Sierra Trading Post / TJX
October 19, 2017 5:00 AM
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Convergent
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Industry Blogs

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Howard Schulman - 11 Best Practices for Quality Assurance in Call Centers
The central issue for most organizations when it comes to call center quality assurance isn’t ... Read More...
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Allison Wilson - NewVoiceMedia reports another year of rapid expansion, outpacing market growth twofold
NewVoiceMedia, a leading global provider of cloud contact center and inside sales technology that en... Read More...
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5 Ways To Demotivate Staff
October 22, 2017 5:00 AM
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Webinar: How To Enter The 2018 Top Ranking Performers Global Awards Program
Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2018 Top Ranking Performer Awards, the most prestigious awards in the contact center world. Read More...
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