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Mark Littlejohn
Operations Data Management Consultant
MassMutual
218 Connections
Caleb Deleault
Team Specialist
MassMutual
31 Connections
Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
17 Connections
Thomas Farrell
Senior Vice President, Customer Service
Web.Com, Inc
36 Connections
Christina Prince
Supervisor II
Realpage
39 Connections

Industry News

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Ingram NZ Adds Disruptive 8x8 Solutions
8x8, the provider of cloud-based solutions for unified communications (UC), collaboration and contact centre, has signed on with Ingram Micro.
June 21, 2018 2:00 AM
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Aspect Software Names New A/NZ Regional VP
Manuel Karunakar joins from Verint-Systems
June 20, 2018 11:00 PM
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Martello Expands its Hospitality Presence with Network Performance Portfolio
Flexible, modular software and SD-WAN solutions address the network performance challenges of real-time communications, for a better guest experience.
June 20, 2018 8:00 PM
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New Agent Engagement Tools from Noble Systems Help Contact Centers See Gains
Global technology provider announces a number of offerings and initiatives targeted at helping contact centers manage their most valuable resource – their employees
June 20, 2018 5:00 PM
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Latest Tweets

Industry Social Feed!
27 Minutes Ago
Blue Fox Group
Did you know that most of the time your security operations center (SOC) will not be able to detect a security breach. Why? They don't know what patterns to detect & the ways into your network are always changing. Here's how you can address this. https://buff.ly/2KpcKN5
55 Minutes Ago
Ameyo
#ThursdayThoughts Practice like you have never won. Perform like you have never lost. #thoughtfulthursday #successmantra #inspirationalquote #quote
June 21, 2018 4:04 AM
Datacom
We’re at #GOVIS2018 presenting on how a ‘Digital Concierge’ such as a #virtualassistant could cross multiple channels + agencies + processes to deliver seamless service and guide exporters such as the honey industry through the complexities of multiple agencies and regulations.
June 21, 2018 4:02 AM
Cognizant Technology Solutions
It’s not about getting #healthcare customers to join @Aetna , it’s about how they use #tech to join their subscribers. https://cogniz.at/2JW59sT #AI
June 21, 2018 3:59 AM
Arise Virtual Solutions
The Arise Platform provides the best capabilities for your brand, anywhere, anytime. http://ow.ly/qxtt30kzSIa #ElevateYourCustomer #VirtualCustomerCare

Job Board

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Client Services Clerk
Convergent
June 19, 2018 5:00 AM
Commercial Controller
Abtran
June 19, 2018 5:00 AM
Academy Coach (Internal only)
Echo Managed Services
June 18, 2018 5:00 AM
Senior Customer Experience Analyst
Douglas Jackson
June 18, 2018 5:00 AM
Customer Service Manager
Douglas Jackson
June 18, 2018 5:00 AM
Call Centre Agent
Great Communications
June 17, 2018 5:00 AM

Industry Blogs

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June 20, 2018 5:00 AM
Hinduja Global Solutions Ltd. - I See You: Staging Better CX, Using Video
By Mandeep Singh Kwatra, HGS Vice President, Solutions and Capabilities
HGS recently released a white paper on this year’s top 10 trends in customer service. Over the course of the year, we’ll dedicate a blog post to each of these CX gam... Read More...
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June 19, 2018 5:00 AM
Specialty Answering Service - Meet Your Virtual Receptionists: Krystle M.

Working in a call center can be stressful. However, it does come with it’s fair share of perks, like being able to speak to people all over the world and not having to take any work home with you when your shift is up.
To help put you in the... Read More...
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June 19, 2018 5:00 AM
VoIP Supply - 3 Feature-Rich Refurbished IP Phones (With a Price You Will love!)
We know that you have probably heard about Refresh IP Phones by now, but since we know it is such a good bargain, we can’t help but to keep telling you about them! Refresh IP Phones are a used option for business owners to outfit their offices ... Read More...
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Upcoming Events

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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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