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Walter Ngotho
Social Media Manager
Sportpesa
90 Connections
Christina Prince
Supervisor II
Realpage
15 Connections
Matthew Narcisco
Director of Sales and Marketing
Open Access BPO
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Lea Daigneault
Workforce Management Analyst
MassMutual
20 Connections
Michael Penn
Director, Sales Initiatives
Broadband Dynamics
26 Connections

Industry News

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Bright Pattern Helps Omni Interactions Create a New Paradigm in Customer Experience
Bright Pattern provides a cloud-based, all-in-one omnichannel solution to Omni Interactions to transform its traditional contact center operations
May 24, 2018 4:48 AM
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Interactions Introduces AI-powered Omnichannel Intelligent Virtual Assistant Capabilities
Solution Gives Companies Unified Brand Voice. Anytime. Anywhere.
May 24, 2018 3:52 AM
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New MTU Customer Care Centre
Rolls-Royce Power Systems has opened a new customer care centre in Friedrichshafen, Germany, marking the next step in the transformation of MTU’s global customer service.
May 24, 2018 2:55 AM
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alldayPA Announces New Hires
The Salford-based outsourced contact centre has made a new senior appointment...
May 24, 2018 1:59 AM
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The countdown to #CEBIT18 is on. Book your appointment for a personalised demo on how our latest pascom #UCC solution combined with our new licence model will support you transform & upgrade your #business #communications . Book your appointment today on http://ow.ly/RBI130k8Wzn
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Did you know? Our volunteers at #EXL Philippines have partnered with the Department of Education for ‘Peddles and Paddles’ project to sponsor sustainable transport options like bicycles for school going children. #FindABetterWay #CSR

Job Board

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Customer Service Agent- In-Bound
Worldwide BPO & Call Centres
May 22, 2018 5:00 AM
Collections Agent
Worldwide BPO & Call Centres
May 22, 2018 5:00 AM
Kundtjänstmedarbetare Stockholm Viasat
Transcom WorldWide
May 22, 2018 5:00 AM
Kundtjänstmedarbetare Borås 11 Juni
Transcom WorldWide
May 22, 2018 5:00 AM
Payment Processor/Scanner
Convergent
May 22, 2018 5:00 AM
PHI Customer Service Supervisor
Convergent
May 22, 2018 5:00 AM

Industry Blogs

More Blogs
May 22, 2018 5:00 AM
Specialty Answering Service - 8 Times You Wish You Activated An Answering Service Free Trial

How often do you sign up for something for free and never use it, or use it once and forget about it? We were asking the same questions and wanted to identify what time is the best time for a business to take advantage of an answering service&rsquo... Read More...
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May 21, 2018 5:00 AM
VoIP Supply - New VoIP Hardware Roundup May 2018: New DECT Solution, Headsets and more!
Have you checked out the latest VoIP hardware this month? If you are looking to upgrade your VoIP system, there’s no time like present! Let me quickly walk you through the latest innovations this May:

The Yealink W41P DECT Solution

If you... Read More...
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May 17, 2018 5:00 AM
VoIP Supply - Refurbished Polycom VVX410 Review: Like-New VoIP Phones at a Lower Cost

Our Refresh program is one of a kind.  It is the opportunity to purchase “like-new” VoIP equipment at a lower cost. This is especially nice for resellers and business owners buying in larger quantities.
 

While we co... Read More...
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Tip of the Day

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Measure Progress Not Activity
May 24, 2018 5:00 AM
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Upcoming Events

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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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