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Teleopti announced that Germany online retailer for furniture and home furnishing products OTTO has successfully deployed the company’s Workforce Management (WFM) technology to support a national network of 15 ‘relation’ or contact centers offering r... February 15, 2019 4:10 AM
Telecom operator AirtelTigo in patnership with ISON BPIO, an information technology service provider, has opened a new call centre in Tema on Wednesday. February 15, 2019 3:10 AM
The Nelson Mandela Bay Municipality is urging all its residents to make use of the municipal mobile application to ensure better service delivery in the metro. February 15, 2019 2:10 AM
The Sussex Police and Crime Commissioner said she was ‘increasingly frustrated’ by how long it takes for some 101 non-emergency calls to be answered. February 15, 2019 1:10 AM
Applications for #GenerationInnovation Reimagining Work Experience are OPEN! This is a unique opportunity for lower-sixth students to join with some of the most exciting, innovative companies in NI for a work experience like never before https://buff.ly/2DS3G1Q @CCEA_info
From tiny sensors to artificially intelligent #ContactCenters , machine-based technologies can help businesses better understand, serve and communicate with their customers Download our white paper to learn more: https://bddy.me/2S7sozh #CX
There was a time when outsourcing was unheard of in the Philippines. But in the early 1990s, the first contact center was established in the country, and since then it has grown into a BPO hub. The Philippines BPO industry is the second highest reve... Read More...
Nuance’s Document Imaging Division is now part of Kofax. Learn more Excuse me for one moment while I move away from my laptop to let the eufy RoboVac work its magic around my desk. In 2019, it’s hardly novel that little robot vacuums wan... Read More...
It’s the loveliest time of the year: Valentine’s Day. Today is the day to celebrate love and pledge your undying devotion to loved ones – sometimes across a fancy meal in an Italian bistro, and sometimes across social media channels... Read More...
Meet with the President of ContactCenterWorld.com and fellow members in the area. ContactCenterWorld.com will present 20+ best practice ideas from award winners and also information about upcoming NEXT Generation Best Practice events and more. Venue ... Read More...
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