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Walter Ngotho
Social Media Manager
Sportpesa
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Raul Polanco
Contact Center Supervisor
IGT USA
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Jaimee Cowart
Supervisor II
Realpage
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Rosanna De la Cruz
Director of Customer Relations
Locus Telecommunications Inc.
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Tim Izatt
Director of Customer Operations
Vivint
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Jean Spence
Business Development Executive
Eckoh
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Industry News

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Zendesk Launches Omnichannel Suite for an Integrated Customer Experience
Also unveils complementary new product offering for proactive customer service engagement
14 Minutes Ago
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HMRC Phone Call Scam Targeting Elderly and Vulnerable Say PSNI
HMRC are aware of the scam and have issued guidance
May 21, 2018 12:04 PM
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Incentivio Announces Its Partnership With American Deli® for Customer Engagement
Massachusetts-based Incentivio, Inc. announced its partnership to power multi-channel customer engagement and digital ordering for participating American Deli® restaurants.
May 21, 2018 10:39 AM
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Government of Canada Announces Improved Measures at Client Contact Centre
The Government of Canada is committed to resolving public service pay issues as quickly as possible and supporting employees.
May 21, 2018 9:14 AM
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Digital technology disruption, together with social disruption, has brought about a true paradigm shift that is overturning the business and market models from the industrial era https://goo.gl/2ggVoX @DiDataMEA @DimensionData #BPO #technology
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Job Board

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Financial Planning Analyst
Douglas Jackson
May 21, 2018 5:00 AM
Information Analyst
Douglas Jackson
May 21, 2018 5:00 AM
IT Service Desk Supervisor – 12 Month FTC
Douglas Jackson
May 21, 2018 5:00 AM
Head of Operations (Customer Contact)
Douglas Jackson
May 18, 2018 5:00 AM
Contact Centre Manager
Douglas Jackson
May 18, 2018 5:00 AM

Industry Blogs

More Blogs
May 17, 2018 5:00 AM
VoIP Supply - Refurbished Polycom VVX410 Review: Like-New VoIP Phones at a Lower Cost

Our Refresh program is one of a kind.  It is the opportunity to purchase “like-new” VoIP equipment at a lower cost. This is especially nice for resellers and business owners buying in larger quantities.
 

While we co... Read More...
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May 17, 2018 5:00 AM
Plum Voice - Fairly Allocate Call Transfers to Multiple Contact Centers

Juggling Multiple Call Centers
When customers call your company, you can provide a wide range of information and services with the right IVR applications. Sometimes, however, customers have complex issues that automation can’t address. When ... Read More...
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May 17, 2018 5:00 AM
FLS Connect - Dialing Cell Phones – PA-18 Case Study
In an even split A/B test for the 2017 PA elections where half the turnout universe received a cell phone call and the other half did not, turnout increased in all age groups, frequencies and calculated party.



Source: https://www.flsconnect.co... Read More...
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Tip of the Day

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New Furniture
May 21, 2018 5:00 AM
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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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