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64 Thai nationals, who allegedly worked for Chinese-funded call centre scam operators in Cambodia, were deported back to Thailand yesterday (Wednesday) by Cambodian authorities. Read More...
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Experience, but Brands are not Empowering Contact Center Employees for Success
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September 28, 2022
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Inaugural research report finds major CX gaps and areas of opportunity, with only 12% of organizations collecting an equal amount of solicited and unsolicited feedback data
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Poor customer service costs businesses about $75 billion annually. Given this tremendous loss, having poor customer service is not something you can ignore. To avoid ending up with a service your customers are unhappy with, you need to understand an... Read More...
September 17, 2022
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  The health sector faces a bulk of work daily as the demand for quality healthcare continues to increase. Even as the world is slowly returning to a pre-pandemic state, their services are needed now more than ever.  With that in mind, majo... Read More...
August 18, 2022
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Regardless of what industry you are in, one thing will always remain the same: no customer wants to be left waiting. We have all called a company with a simple question or request, just to be put on hold and transferred from department to department.... Read More...
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The issue of agents sounding like they are reading off a script is definitely a training issue. What we need to do is put as much information as we can on the screen or in front of the agent so they feel comfortable in their job. If they are comforta... Read More...
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