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Due to the high number of nuisance calls received by the Central 911 call center that has been clogging the communication lines, a Davao City councilor plans to penalize prank callers. Read More...
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MetTel announced it will work with Talkdesk, Inc, a global cloud contact center leader, to offer Talkdesk CX CloudT to its customers as MetTel Cloud Contact Center. Read More...
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According to the new report, 91% of retailers are experiencing an increase in return rates, yet most continue to treat returns as a cost of doing business
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March 15, 2023
Research shows that 99% of marketers say they will shift their customer engagement strategies as consumers tighten their everyday spending Read More...
March 13, 2023
A new study found that consumers get annoyed when brands inundate them with messages that don’t reflect their interests or engagement expectations Read More...
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March 6, 2023
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Call center quality assurance (QA) is an important part of any organization’s customer service strategy. It requires evaluating the performance of call centers and agents, identifying areas for improvement, and providing feedback to ensure qual... Read More...
February 12, 2023
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Call Assist’s professional virtual office services in Geelong give clients the perfect blend of affordability, usability and efficiency.
Whether you are a start up, a government agency or an established business it makes perfect sense to outso... Read More...

January 29, 2023
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We have all experienced automatic call distribution (ACD), sometimes also called automated call distribution, when calling our favorite (or not so favorite) companies.    
Here’s what ACD often sounds like: “Please ho... Read More...

January 27, 2023
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Agent compliance infractions can lead to unwanted penalties for your organization. Consider this:

Dodd-Frank Act penalties can amount to $1 million or more
PCI Compliance penalties can be $5,000 per month per agent
MiFID II infrac... Read More...

January 27, 2023
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I called an internet services provider to check some information. My call was picked up at 8.58am by an agent who told me to call back in 2 minutes as their systems were not operational yet – they start at exactly 9.00am. OK I thought to myself, I wi... Read More...
March 20, 2023
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Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

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Members' Updates....

Raj Wadhwani -

Are you planning to attend events in 2023? Check the events to attend link at the top of this page. Here are some recent comments from our delegates

December 29, 2022 12:19 PM
Azeem Qureshi has connected with Nikolina Josipovic
March 20, 2023 6:48 AM
Nathalya Wani Sabu has received more votes for Industry Champion Awards Program
March 20, 2023 12:12 AM
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Benson Mashaba has connected with Larry Tauscher
March 19, 2023 9:45 AM
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Helen Yu has connected with Grace Heny
March 18, 2023 2:32 PM
Sharon Price has connected with Helen Yu
March 18, 2023 2:30 PM
John Orton has connected with David Lee
March 18, 2023 8:12 AM
Azeem Qureshi has connected with David Lee
March 18, 2023 8:12 AM
Nathalya Wani Sabu has received more votes for Industry Champion Awards Program
March 18, 2023 1:14 AM

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