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People in distress need to just dial '112' now, instead of remembering and calling different helpline numbers such as '100', '101', '102', '104', '108' and '181 Read More...
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Taking the initiative in Haryana, Municipal Corporation, Yamunanagar-Jagadhri, has launched a complaint centre based on call centre methodology. Read More...
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Fanvil, a global provider of Unified Communication devices and solutions, announced the launch of its all-new i series indoor stations all around the world. Read More...
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Software release provides enhanced workflow, gamification, and agent coaching capabilities and integration with leading meeting solutions vendors
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ContactCenterWorld is pleased to announce the winners of the 15th Annual Global Top Ranking Performers Awards from Best in Asia Pacific (APAC). The award winners were announced at an awards ceremony on 5th of November.
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41% of UK consumers say phoning call centres has replaced face-to-face and in-store interaction with brands Read More...
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As a business, customer service calls are inevitable. Knowing the types of callers to expect and how to deal with each one as an individual is the key to providing excellent customer service. Businesses reportedly lose billions of dollars per year ... Read More...

November 30, 2020 5:00 AM
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The idea of better customer service dates back to the 1760s, where customer support teams emerged as a result of the industrial revolution. 
The reason customer service started is the same reason it exists today: knowing what your customers w... Read More...

November 22, 2020 5:00 AM
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Despite their limitations and continued decline, closed call center software solutions still exist, even though they can be difficult to modify, support and integrate into an existing telephony environment.  Open systems, on the other hand, offe... Read More...
November 18, 2020 5:00 AM
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Does your company have a policy for internet, e-mail, and personal telephone usage? If you do, is it clearly communicated to all staff? Spend some time (it doesn’t take long) to develop guidelines on what employees can and can’t do and also advise st... Read More...
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