[HIDE]

Build Your Professional Network! Log in now (Not a member? click here to register FREE)

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Thomas Farrell
Senior Vice President, Customer Service

Web.Com, Inc

Dick Bucci
Communications - Consultant

Pelorus Associates

John Sansevero
Commercial Account Executive

2NDGEAR

Michael Penn
Director, Sales Initiatives

Broadband Dynamics

Teresa Anderson
IBO Teletek

Teletek

Industry News

Click To Post Your News! | More News

Ozarks Electric Selects Noble to Improve Customer Experience

Contact Center Technology Provider Teams with Electric Service Cooperative
April 21, 2018 4:18 AM

136

Company Rescues 60 Jobs After Irvine Firm Goes Bust

1Call Direct are looking to recruit even more staff and are also in talks with former Stellar employees.
April 21, 2018 3:18 AM

133

Schools Call Centre Not Being Used -- Naptosa

Schools do not report incidents to the Safe Schools Call Centre because they fear being red-zoned.
April 21, 2018 2:18 AM

122

TalkTalk Tops Most-complained About List, with BT Not Far Behind

Talk Talk is the most complained about home broadband and landline provider, while BT and Vodafone drew the most complaints for their mobile services, figures show.
April 21, 2018 1:18 AM

134

Latest Tweets

Industry Social Feed!

17 Minutes Ago

Interactions Corporation

In time, #AI could evolve to solve problems. Learn more: http://ow.ly/FRjF30jD5Hh

18 Minutes Ago

Call Tracking Metrics

Want to learn how to #automate the actions you take every day? Join us on Thursday, May 24th for a live #webinar , "Automation & Custom Workflows" with our #training manager, Jessica Michaels: https://ctmnow.com/2vGiVsO

20 Minutes Ago

Zoho Corporation

We are @hannover_messe Visit the booth 35 in Hall 7 and learn from experts on how software automation can compliment your efforts towards industrial automation. #DigitalTransformation #HM18

30 Minutes Ago

Unisys

Exploring the potential & promise of #blockchain in the digital age http://bit.ly/2q8e26B via @DailyDashboard

32 Minutes Ago

LeadsRain

New Week, New Start! #MondayMotivaton #Leadgen #cctr

Featured Editorial

Submit An Article!

Minimum Technology for Inbound Call Center Vendors

April 20, 2018 5:00 AM

288

Introducing Gen Z – “Millennials on Steroids”

April 19, 2018 5:00 AM

300

Members' Updates....

Rajaram Kumar (India) just joined our association! Welcome!
April 23, 2018 11:53 AM

Karabo Manyama has connected with Sibusiso Ndaba
April 23, 2018 9:57 AM

Limon Ahmed has connected with Miguel Azevedo
April 23, 2018 9:56 AM

Isabel Alves has connected with Carla Cavaco
April 23, 2018 9:42 AM

Barbara Figueira has connected with Carla Cavaco
April 23, 2018 9:42 AM

Pedro CUnha has connected with Carla Cavaco
April 23, 2018 9:42 AM

Ana Moura has connected with Carla Cavaco
April 23, 2018 9:42 AM

Esteban Creasey has connected with Ankit Agarwal
April 23, 2018 7:54 AM

Rippeon Fong has connected with Steve Pels
April 23, 2018 6:44 AM

Job Board

Search Jobs | Post Job (FREE)

Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Customer Service (Permanent contract)

Abtran
April 19, 2018 5:00 AM

Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Customer Service Manager

Douglas Jackson
April 19, 2018 5:00 AM

Data Analyst – 6 month contract

Douglas Jackson
April 19, 2018 5:00 AM

Senior Data Analyst

Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs

April 20, 2018 5:00 AM

Integrated Telemanagement Services - 4 things to do before deploying Skype

From instant messaging to video conferencing, Skype for Business offers many communication features many companies need to be productive. But before you start making calls on Skype, there are four things you should do to ensure crystal-clear qual... Read More...

April 20, 2018 5:00 AM

Select Answering Service - What is Exceptional Customer Service

What is Exceptional Customer Service and How to Provide It
What is exceptional customer service? And does your company provide it? Check out our tips for delivering superior customer service.
As a business owner, you have so many things to focus ... Read More...

April 20, 2018 5:00 AM

MedConnectUSA - What Steps Does Your Medical Answering Service Take to Provide Continuous Availability?

Most all medical answering services can cover your phone calls 24/7. That, of course, assumes all their equipment is operating properly and nothing interrupts their service.
But problems happen. Telephone cables get cut, electricity goes... Read More...