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Michael Penn
Director, Sales Initiatives

Broadband Dynamics

John Sansevero
Commercial Account Executive

2NDGEAR

Teresa Anderson
IBO Teletek

Teletek

Tammi Kraushaar
Director

MassMutual

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Christina Prince
Supervisor II

Realpage

Industry News

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Ozarks Electric Selects Noble to Improve Customer Experience

Contact Center Technology Provider Teams with Electric Service Cooperative
April 21, 2018 4:18 AM

Company Rescues 60 Jobs After Irvine Firm Goes Bust

1Call Direct are looking to recruit even more staff and are also in talks with former Stellar employees.
April 21, 2018 3:18 AM

102

Schools Call Centre Not Being Used -- Naptosa

Schools do not report incidents to the Safe Schools Call Centre because they fear being red-zoned.
April 21, 2018 2:18 AM

TalkTalk Tops Most-complained About List, with BT Not Far Behind

Talk Talk is the most complained about home broadband and landline provider, while BT and Vodafone drew the most complaints for their mobile services, figures show.
April 21, 2018 1:18 AM

101

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13 Minutes Ago

TechSee

Agent - Chatbot Collaboration is the best way to tap into AI today. Let AI Augment human intelligence & Enhance agent capacity. #AI #custserv #chatbot #cctr #CX http://ow.ly/ybMb30jwUqt

52 Minutes Ago

CallNovo Contact Center

Our platform also allows you connect into the conversation for multiple-party #conferenceCalls . http://callnovo.com/english-customer-service/

April 22, 2018 4:02 AM

Noble Systems

Water line breaks are more easily identified and reported via GIS systems, such Nobel Systems' GeoViewer, and cities publish GIS maps for the public to access information about shutdowns, upcoming city line work. Read more on how #smartcities use GIS: http://bit.ly/2FK1qbr

April 22, 2018 3:47 AM

Convergys Philippines

Each one of us can make a difference! Comment below your own efforts in helping save our home. #EarthDay2018 #ConvergysPH

April 22, 2018 3:19 AM

Kelly Outsourcing & Consulting Group

Hear from @InsightSourcing at #CWSSummit on why "Qualification, Enablement and ROI" are the essential ingredients of SOW success. 4/24 3:30-4:15, Westbourne 3-4.

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April 20, 2018 5:00 AM

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April 19, 2018 5:00 AM

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Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Customer Service (Permanent contract)

Abtran
April 19, 2018 5:00 AM

Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Customer Service Manager

Douglas Jackson
April 19, 2018 5:00 AM

Data Analyst – 6 month contract

Douglas Jackson
April 19, 2018 5:00 AM

Senior Data Analyst

Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

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April 20, 2018 5:00 AM

MedConnectUSA - What Steps Does Your Medical Answering Service Take to Provide Continuous Availability?

Most all medical answering services can cover your phone calls 24/7. That, of course, assumes all their equipment is operating properly and nothing interrupts their service.
But problems happen. Telephone cables get cut, electricity goes... Read More...

April 19, 2018 5:00 AM

UJET - 5 Ways to Start Modernizing Your Customer Support for a More Personal UX

Until recently, it was assumed that technology would replace people in customer support. Now it's clear that technology alone isn't enough.Modern customers want the organizations they work with to be their advocates, to be accountable and proacti... Read More...

April 19, 2018 5:00 AM

Specialty Answering Service - 6 Rookie Mistakes Businesses Make With Their Answering Service

Whether you’ve just started using an answering service, or you’ve had one for years, you should be aware of the 5 most common mistakes businesses make that will result in an outsourcing epic fail.
1. Your Procedures are Too Complicated... Read More...