Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Click To Post Your News!

Industry News

Fusion is delighted to announce that it has acquired?Advanced Communications Groups Inc. (ACG), a US-based full-service BPO solutions provider, on December 31, 2021. Read More...
May 26, 2022 10:18 PM
 119 
For customers with Talkdesk virtual agents and Talkdesk Studio(TM) visual routing designer, Resemble AI's generative custom AI voice solution on Talkdesk AppConnect enables brands to create AI voices or choose a voice from a library of pre-built voic... Read More...
May 26, 2022 8:27 PM
 136 
With this appointment, Yellow.ai continues to strengthen its Executive Team with an aim to bolster its market position as a Total Experience (TX) Automation platform Read More...
May 26, 2022 6:35 PM
 128 
Textel, the full-service, cloud-based texting platform for businesses and contact centers, announced a new partnership with RingCentral. Read More...
May 26, 2022 4:44 PM
 137 
Observe.AI, an Intelligent Workforce Platform that transforms contact centers through AI, announced the launch of Auto QA – an adaptive automation solution that boosts agent performance to drive faster impact on customer experience and revenue genera... Read More...
May 26, 2022 2:52 PM
 142 
With NEVA, Japan’s Aioi Nissay Dowa Insurance Co. Ltd saw substantial AHT reductions as agents were equipped to deliver better service with greater efficiency and accuracy
Read More...

May 26, 2022 1:01 PM
 154 
Showing 1 - 6 of 8518 items
More News

About us - in 60 seconds!

Premium Content (sponsored)

Qualtrics, the leader and creator of the experience management category, today announced a new integration that brings Qualtrics XM Discover’s AI and machine learning capabilities into SAP Service Cloud® to help customer service teams resolve customer issues, increase resolution rate and improve cus...
May 10, 2022 4:14 PM
 1478 
Submit An Article!

Featured Editorial

More Than a 5x Increase in Vishing Attacks Year-over-Year Reported Read More...
May 27, 2022
 148 
Personal and organisational growth go hand in hand. Ross Daniels at Calabrio shares his top tips for an effective wellbeing programme to build a happy and productive team. Read More...
May 25, 2022
 360 
Produced by Unisphere Research and CRM Media, study is backed by fresh quantitative and qualitative data and reveals technical, operational challenges and opportunities around cloud migration, agent turnover, budgeting, and beyond; Read More...
May 23, 2022
 657 
The research study finds that despite increased interest in AI technology, only 44% of organizations experience benefits from implementing AI tools in their contact center
Read More...

May 18, 2022
 895 
Showing 1 - 4 of 1484 items
More Articles
Post Blog

Industry Blogs

Close Window
A chain is only as strong as the weakest link. If one part of something is weak, it jeopardizes the integrity, quality, or effectiveness of the whole. The idiom is applicable to almost all cases composed of more than one part. Let’s take a car... Read More...
May 16, 2022
 198 
Close Window
More organizations in the United States, the United Kingdom, Australia, and other developed markets are opting to use business process outsourcing services in the last few years. The advantages clearly outweigh the disadvantages of managing in-house ... Read More...
May 2, 2022
 432 
Close Window
Using telemarketing services is a cost-effective way to boost your business and expand your customer base. All businesses, regardless of their size, want to be successful. But it’s a competitive world out there and everyone is fighting to get t... Read More...
April 29, 2022
 337 
Close Window
The customer experience (CX) refers to the interactions a business has with customers at every channel related to marketing, sales, and customer service. In general, customer experience is the sum of all interactions between a customer and a brand. ... Read More...
April 13, 2022
 718 
Showing 1 - 4 of 4340 items
More Blogs
Submit Tips

Tip of the Day

If you have voicemail, check the setting of the recording time to make sure it’s not too short. You will notice this if messages are cut off mid flow – it’s very annoying for your callers and is very easy to fix!

ContactCenterWorld.com
Read More...

May 27, 2022
 3619 
Showing 1 - 1 of 1834 items
More Tips
Submit Event

Upcoming Events

The 17th Annual Best Practices and Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies! Read More...
 5717 
Showing 1 - 1 of 5 items

Members' Updates....

Jennifer Darren -

This is a great event to attend!


April 6, 2022 4:08 AM
Daniel Huang has connected with Ana Felizardo
May 27, 2022 9:11 AM
Yuni Sarfiah Br Bangun has connected with Meggi Tridarmawanto
May 27, 2022 7:30 AM
Lilia Yusnita has connected with Meggi Tridarmawanto
May 27, 2022 7:30 AM
Aristanti Rahayu has connected with Meggi Tridarmawanto
May 27, 2022 7:30 AM
Sara Johnson has connected with Meggi Tridarmawanto
May 27, 2022 7:30 AM
Daniel Huang has connected with Meggi Tridarmawanto
May 27, 2022 7:30 AM
Jennifer Stefanie Nugraha has connected with Meggi Tridarmawanto
May 27, 2022 7:30 AM
Helder Gama has connected with Meggi Tridarmawanto
May 27, 2022 7:30 AM
Daniel Huang has connected with Eka Putra
May 27, 2022 7:24 AM

Load More

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =