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Mark Littlejohn
Operations Data Management Consultant
MassMutual
218 Connections
Mikhail Rogov
Vice President, Application Development
Scivantage
6 Connections
Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
17 Connections
Rachel Paul
Sales and Service Representative
New York Life
36 Connections
Raul Polanco
Contact Center Supervisor
IGT USA
37 Connections
Richard DeMonte
Director, Business Operations
Scivantage
42 Connections

Industry News

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'Underpaid' Call Centre Workers Complain about Racism, Long Working Hours
A recent campaign on social media called Call Centre Revolution, which is apparently targeted at one of the centres in uMhlanga, has attracted a great deal of discussion from agents.
35 Minutes Ago
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Call Centre on Pride Park Creates 300 New Jobs
The new staff are needed by October
June 19, 2018 12:43 AM
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Salesforce to Invest in its UK Business Over Five Years to Support Growing Customer Base
Salesforce pledges to invest in growth, innovation and customer success in the UK ahead of Prime Minister May's Tech Investment Roundtable at 10 Downing Street

June 18, 2018 11:58 PM
 45 
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BIBF, Silah Gulf Sign Training Tie-up
The Bahrain Institute of Banking and Finance (BIBF) has signed a memorandum of understanding (MoU) with Silah Gulf, a contact centre services provider, to develop and enhance learning opportunities.
June 18, 2018 11:13 PM
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Latest Tweets

Industry Social Feed!
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RingVoz
Convoca a tus amigos y ayúdalos a comunicarse con sus familiares. Aumenta tus ingresos gracias a RINGVOZ, conoce nuestro plan de afiliados http://goo.gl/Y3uJJY
48 Minutes Ago
CallNovo Contact Center
You don’t need to contact different #managers for different languages. #Callnovo will assign a single POC for you so that you can easily manage the multi-language call center. https://callnovo.com/multilanguage-call-center/

Job Board

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Senior Customer Experience Analyst
Douglas Jackson
June 18, 2018 5:00 AM
Customer Service Manager
Douglas Jackson
June 18, 2018 5:00 AM
Call Centre Agent
Great Communications
June 17, 2018 5:00 AM
Call Centre Agent
Great Communications
June 17, 2018 5:00 AM
Resource Planning Analyst – Scheduling, Real-Time
Douglas Jackson
June 15, 2018 5:00 AM
Dialer Strategy Manager
Convergent
June 14, 2018 5:00 AM

Industry Blogs

More Blogs
June 15, 2018 5:00 AM
MedConnectUSA - Medical Answering Services Don’t Go on Vacation, So That You Can!

As we move into summer, we think about vacations. Or at least we should. Vacations are a time to take a break from work, enjoy time with family and friends, and come back refreshed, ready to reengage with our work and our patients. 


Take ... Read More...
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June 14, 2018 5:00 AM
Creative Virtual - [Meet the Team] Rachael Needham: Building Positive Relationships and Grounding Chatbot Technology in Human-ness

By Mandy Reed, Marketing Manager (Global)
Creative Virtual is one of only four companies in London to be recognised by The Queen’s Awards for Enterprise in the category of Innovation in 2017. The company was selected for this honour not only... Read More...
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June 14, 2018 5:00 AM
mattersight - Mattersight To Attend 19th Annual Customer Contact Week
It’s just a couple of shorts week until the 19th annual Customer Contact Week (CCW) event, and we couldn’t be more excited. CCW’s inspirational keynotes, in-depth educational opportunities, and community-oriented approach form a mem... Read More...
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Tip of the Day

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Cancel Training At Your Peril
June 18, 2018 5:00 AM
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Upcoming Events

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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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