Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Alison Turner
Head of Digital Marketing
107
EXECUTIVE MEMBER
John Orton
Founder & CEO
45
EXECUTIVE MEMBER
Tracy Hays
Director, Customer Service
68
MEMBER
Andrea Ridge
Sr. Quality Manager
14
Click To Post Your News!

What's Happening Today! - Industry News

Albania’s power utility OSHEE said it signed a contract with a consortium comprising software solutions providers Fluentgrid Limited and BNT Electronics, respectively India and Albania-based, for the maintenance of its customer relationship managemen... Read More...
October 3, 2023 6:08 PM
 3 
Local and foreign tourists could now contact a one-stop call center that could address their travel-related concerns. Read More...
October 3, 2023 4:36 PM
 2 
MTN South Africa’s customer experience has been enhanced across its contact centres, by adding cloud-based artificial intelligence (AI) and machine learning (ML) capabilities. Read More...
October 3, 2023 3:03 PM
 1 
87,218 calls were received on the helpline's toll-free number 14567 Read More...
October 3, 2023 1:30 PM
 1 
The Northridge Group Aligns with RISE Technology Advisors and Uniphore to Bring Artificial Intelligence (AI), Assisted Agent Solutions to Fortune 500 Contact Centers
Read More...

October 3, 2023 11:57 AM
 42 
Teradata (NYSE: TDC) and ActionIQ announced a new joint-offering for marketing and customer experience (CX) activations for Teradata VantageCloud customers. Read More...
October 3, 2023 10:25 AM
 50 
Showing 1 - 6 of 6709 items
Read More Items
Submit Tips

Tip Of The Day!

When was the last time you called your company and listened to the hold music? Try it today and see what it’s like to be a customer. Some of you may not like what you hear – the music could be awful, too quiet or loud or inappropriate – one major con... Read More...
October 3, 2023
 2
 4677 
Showing 1 - 1 of 1095 items
More Tips
Submit An Article!

Featured Editorial

Frontline training experts eduMe identify significant disconnects in the challenges felt by the retail and hospitality industries in 2023 and the measures being taken to address them
Read More...

September 29, 2023
 450 
A global study of contact centre leaders explores the role of artificial intelligence in activating the agent of the future Read More...
September 25, 2023
 718 
WorkForce Software, released the 2023 IDC Tech Spotlight report titled, “New Perspectives on Intelligent Workforce Management for the Manufacturing Industry. Read More...
September 22, 2023
 915 
Respondents Who Use a CRM Were 2x More Satisfied With Their Customer Operations Compared to Non-CRM Users Read More...
September 6, 2023
 1442 
Showing 1 - 4 of 1548 items
More Articles

About us - in 60 seconds!

Join Our Team

Post Your Blog

Company & Personal Blog Posts!

The timeline and cost of Salesforce app development vary depending on the complexity of the app, the experience of the development team, and the number of resources available. However, as a general rule of thumb, you can expect a simple Salesforce ap... Read More...
October 3, 2023 8:24 AM
 20 
In today's rapidly evolving healthcare landscape, technology plays a pivotal role in improving patient care, streamlining operations, and enhancing overall efficiency. Among the many technological advancements, React Native development has emerged as... Read More...
October 3, 2023 7:28 AM
 24 
As we gear up for the highly anticipated Salesforce Dreamforce 2023, Salesforce Admins around the world are eagerly anticipating the invaluable insights, updates, and inspiration that the event's keynote presentations will undoubtedly deliver. For th... Read More...
October 3, 2023 5:17 AM
 31 
Understanding the Leverage: The Ins and Outs of Home Equity Line of Credit Navigating the intricate financial landscape can be daunting for many homeowners. Among the array of financial tools, the Home Equity Line of Credit (HELOC) stands out as a si... Read More...
October 2, 2023 11:06 PM
 35 
Adhesives and sealants are ubiquitous in various industries, from construction and automotive manufacturing to electronics and aerospace. Achieving precise and consistent mixing of these materials is critical to ensure product quality and performance... Read More...
October 2, 2023 10:24 PM
 29 
🎉 Missed out on the excitement at Dreamforce 2023? No worries! Catch up on all the action with our blog. We've curated the game-changing insights and innovations that developers, marketers, and admins need to know. Discover how Dreamforce 2023 is re... Read More...
September 29, 2023 5:05 AM
 62 
In the ever-evolving landscape of healthcare, patient engagement is a key driver of better outcomes and more effective care. Patient portals, an integral part of healthcare software development, have emerged as powerful tools in this endeavor. These ... Read More...
September 29, 2023 3:08 AM
 67 
In today's fast-paced world, the healthcare industry is undergoing a significant transformation, and one of the key drivers behind this change is healthcare app development. As technology continues to advance, healthcare apps are becoming increasingl... Read More...
September 29, 2023 2:20 AM
 110 
Showing 1 - 8 of 5402 items
More Blogs
Search Jobs

Job Board

Dialpad Read More...
September 29, 2023
 47 
Dialpad Read More...
September 29, 2023
 42 
Dialpad Read More...
September 29, 2023
 38 
Telnyx Read More...
September 28, 2023
 72 
Velocity Read More...
September 28, 2023
 68 
 61 
Dialpad Read More...
September 27, 2023
 86 
Telnyx Read More...
September 27, 2023
 60 
Showing 1 - 10 of 2815 items

Members' Updates....

Yunus Mucaz -

Proud moment in my career - Winning the ContactCenterWorld.com Industry Champion Award!


August 10, 2023 9:31 AM
Raj Wadhwani -

Awards Open in 30 days!


August 10, 2023 9:11 AM
Godfred Ani Amponsah Appiagyei has connected with Mark Adams
October 3, 2023 5:05 PM
Godfred Ani Amponsah Appiagyei has connected with Salina Ferrow
October 3, 2023 10:42 AM
Alison Turner has connected with Micaela Castro Fernandes
October 3, 2023 10:01 AM
Inés Martinez has connected with Micaela Castro Fernandes
October 3, 2023 10:01 AM
Sahir Sekhon has connected with Micaela Castro Fernandes
October 3, 2023 10:01 AM
Richard Blank has connected with Micaela Castro Fernandes
October 3, 2023 10:01 AM
Rajrupa Raghavan has connected with Micaela Castro Fernandes
October 3, 2023 10:01 AM
Harold Bautista has connected with Micaela Castro Fernandes
October 3, 2023 10:01 AM
Godfred Ani Amponsah Appiagyei has connected with Micaela Castro Fernandes
October 3, 2023 10:00 AM
Vinu Rajendran has connected with Richard Todd Barber
October 3, 2023 9:27 AM

Load More

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =