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Charlene Harrison
Associate Director, Operations
CAQH
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Christoph Halverson
Vice President Business Development
Alorica
4 Connections
Todd Werner
SVP Sales & Marketing
Alorica
149 Connections
Tarsha Leherr
Senior Vice President - Business Solutions
Faneuil, Inc
54 Connections

Industry News

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San Jose Earthquakes Tap 8x8 to Improve Communications On and Off the Field
8x8 Also Signs Multi-Year Earthquakes Sponsorship Agreement to Broaden Awareness and National Name Recognition
August 19, 2019 10:20 PM
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GES Achieves J.D. Power Certification for Chat and Phone Channels
GES National Servicenter® recognized for providing an ”Outstanding Customer Service Experience”
August 19, 2019 7:44 PM
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FICANEX Partners With Ada to Deliver AI-Powered Customer Service
Financial institutions will be able to provide customers access to the tunl.chat chatbot
August 19, 2019 5:08 PM
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NICE Awarded 10-Year Contract to Modernize FAA’s Incident Debriefing Solutions
NICE’s advanced solutions will provide FAA with capabilities that enable faster incident response and provide greater visibility into incident data helping improve transportation safety
August 19, 2019 2:32 PM
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Latest Tweets

Industry Social Feed!
56 Minutes Ago
C-Zentrix
We bet you can fall in love with a robot, once you have read these benefits - http://bit.ly/2TNiBRl , it can bring for your business. #blog #AIincallcenters
August 19, 2019 10:21 PM
Creative Virtual
Deliver New Value to Your Customers with Future-State Journey Mapping https://hubs.ly/H0kkZbY0 by @annettefranz via @customerthink
August 19, 2019 10:18 PM
TRUSTID, Inc.
#Callcenters with exquisite #customerexperiences have gone through a transformation in their internal operations while adding tools that enhance the #CX and #authentication methods that are secure. Improving customer service is the first step to do that. https://buff.ly/2TirxOh
August 19, 2019 10:13 PM
Yealink
Yealink CP900, the NEW portable USB / Bluetooth speakerphone is now on the market! • High Quality Audio • Easy of Connection • Portable Design Find more at https://www.yealink.com/products_150.html #YealinkCP900 #Yealink2019 #Speakerphone
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Job Board

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Scrum Master
CallFire
August 16, 2019
Team Manager
Douglas Jackson
August 16, 2019
Front-End Drupal Developer
CallFire
August 15, 2019
Resource Planning Manager
Douglas Jackson
August 15, 2019
Accounting
Inktel
August 14, 2019
Complaints Manager
Douglas Jackson
August 13, 2019
Collections & Retentions Director
Douglas Jackson
August 13, 2019
Content Manager
CallFire
August 12, 2019
Showing 1 - 8 of 608 items

Industry Blogs

More Blogs
August 14, 2019
Strategic Contact - Get Excited About Self-Service
If you’ve been in this industry for any length of time, you may waffle between excitement and cynicism over self-service (SS). There has been so much promise and hype tempered by an equal measure of disappointment. To tip the scales in favor of... Read More...
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August 13, 2019
PATLive - 4 Types of Small Business Technology That’s Not As Scary As It Sounds

Technology is evolving at a break-neck speed, with new developments coming out faster than most of us can keep up with them. This can be overwhelming for anyone, but especially for business owners and managers who are trying to keep up with change... Read More...
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August 12, 2019
Asia Telecom - Freelancer or Outsourcing Firms – Pros and Cons
Which is better - to outsource or hire a freelancer?  This is the most common question many companies ask when needing additional human resource in the picture with their company solidity and growth at stake. It is a major decision that must ali... Read More...
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August 12, 2019
Livesalesman - How to avoid the common mistakes in your Live Chat Support?
Live chat support has become an integral part of customer support for most businesses. Having said that, it is not successful for all, reason being that their live chat agents routinely make the same mistakes that diminish the brand value and costs v... Read More...
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Tip of the Day

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Setting Targets
August 19, 2019
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Industry Champion Award Leaderboard

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Upcoming Events

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International Contact Center Week
Celebrate. Appreciate. Elevate.
Be a Part of the Only Week Long Celebration Dedicated Exclusively to the Contact Center Industry

Contact Centers are about People and every year thousands of centers around the World celebrate the industry we work ... Read More...
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2019 GLOBAL CONFERENCE - NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES
2019 GLOBAL CONFERENCE - NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES .
14th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend ... Read More...
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