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Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Tamika Byrd
Call Center Director

MassMutual

Mark Littlejohn
Operations Data Management Consultant

MassMutual

210

Mikhail Rogov
Vice President, Application Development

Scivantage

Chris Bauserman
VP, Product and Segment Marketing

NICE inContact

Rachel Paul
Sales and Service Representative

New York Life

Industry News

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Report Abuse Cases Promptly for Swift Intervention - Gender Ministry

The Ministry of Gender, Children and Social Protection (MoGCSP) has urged the public not to sit unconcerned but promptly report abuse cases they were privy to through its “Help Line of Hope” Call Centre for swift intervention.
April 27, 2018 12:16 AM

Avaya to Bring Cloud-based Contact Centre Solutions to India

In a bid to strengthen the Business Process Outsourcing (BPO) community in the Asia-Pacific region, global communications technology firm Avaya announced an end-to-end, Cloud-based Contact Centre-as-a-Service (CCaaS) solutions that will first come t...
April 26, 2018 9:36 PM

Australian Taxation Office Extends Optus Contract Until 2020

Optus handed extension.
April 26, 2018 6:56 PM

Government Gives Centrelink 1000 More Call Centre Operators

If you have ever felt the frustration of being on hold with Centrelink then this is welcome news for the national welfare agency. Some people have had to wait hours on the phone, listening to classical hold music waiting for an operator to get to the...
April 26, 2018 4:16 PM

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Convirza

It's already Thursday! The work week is almost done, where did the time go? Need to gain back some work time? Listen to @MandiEllefson : https://www.ducttapemarketing.com/time-back-work-week/ #ThursdayTips #MarketingTips #marketing #tip #jobs #time

35 Minutes Ago

Star2Star Communications

How could your meetings be more effective? https://buff.ly/2FiXX2G

44 Minutes Ago

Televerde

People’s choice Award: Stragic Account Manager goes to Alicia Rasta #SKO18WhateverItTakes #Televerde

52 Minutes Ago

CGS

Whether the issue is accelerating #technological developments, demographic change, competition or new methods of measuring #success , today’s corporate #learning #professionals are racing to keep pace w/ the relentless speed of change. Download our report! https://bit.ly/2qkphJn

56 Minutes Ago

Harte-Hanks

Worksheet: How To Know If You Should Outsource Your Database http://trap.it/Slt2d #database #CRM #martech

Featured Editorial

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“Working Together to Drive Success” – What a Military Mindset Can Teach Customer-Facing Businesses

April 25, 2018 5:00 AM

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The Top Three Ways to Drive Growth and ROI in the Services Industry

April 24, 2018 5:00 AM

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Members' Updates....

Marta Gryb has contributed editorial to the website.
April 26, 2018 8:57 PM

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April 26, 2018 8:51 PM

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April 26, 2018 5:17 PM

Job Board

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Customer Experience Manager

Douglas Jackson
April 26, 2018 5:00 AM

Trainer

Douglas Jackson
April 26, 2018 5:00 AM

Sr Accountant

CallFire
April 25, 2018 5:00 AM

Head of Complaints

Douglas Jackson
April 25, 2018 5:00 AM

Senior Customer Service Operations Manager

Douglas Jackson
April 25, 2018 5:00 AM

Web Developer

Inktel
April 24, 2018 5:00 AM

Industry Blogs

More Blogs

April 25, 2018 5:00 AM

Specialty Answering Service - 7 Tips When Using an Answering Service For Your Charity Telethon

Remember the Jerry Lewis Telethon? If you’re under 30, you probably think I just made that name up - but I didn’t. The Jerry Lewis Telethon was an annual television event, hosted by Jerry Lewis, that raised money for the Muscular Dystro... Read More...

April 25, 2018 5:00 AM

VoIP Supply - VoIP Hardware Roundup April 2018: New SIP Phones, WiFi Phones, Headsets and more!

April is an exciting month! With more new VoIP phones, headsets and PBX appliance being released, it’s time to upgrade your or your customer’s VoIP system with the latest equipment!
Let’s check out what’s new for this month:
... Read More...

April 24, 2018 5:00 AM

VoIP Supply - Mitel to be Acquired by Investor group for $2 billion Cash

April 24th, 2018 - Mitel®, a leading unified communications solutions provider for businesses, today announced that it has entered into a definitive arrangement agreement to be acquired by an investor group led by affiliates of Searchlight Capita... Read More...