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The running of Dorset's NHS 111 urgent care service is expected to be brought in-house by April after the ambulance service said it was pulling out. January 23, 2020 5:00 AM
How do you know what metrics to measure to see if customers are happy and loyal? What about your agents? Watch (and act on) these 5 metrics for a better CX. [Read on] #AgentFirst#custserv#cctr#cxhttp://bit.ly/2RiGrVB
Automation makes sense in particular for #cybersecurity , since the threats themselves are largely automated in the first place. https://hubs.ly/H0mB4cH0
Stop by @Ceridian booth #839 at #HRPAAC for your touch screen gloves that will help you stay warm and connected this winter. Plus, a chance to win $500 by filling out one of our surveys. @HRPA
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The Call & Contact Centre Expo is Europe's leading call centre exhibition showcasing the latest and most effective technologies, strategies and advancements in the contact centre world to over 7,000 contact centre professionals! Read More...
15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!
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