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Mark Littlejohn
Operations Data Management Consultant
MassMutual
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Angelo Arezzi
Sr, Director, Project Management and Workforce
Web.Com, Inc
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Sales and Service Representative
New York Life
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VP, Product and Segment Marketing
NICE inContact
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Business Development Manager
eGain Corporation
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Industry News

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Society in Ilkley Supports Helpline for Older People This Summer
Te Ilkley branch of Yorkshire Building Society is calling on older people not to suffer in silence from loneliness this summer by promoting its partnership with The Silver Line.
July 17, 2018 2:07 AM
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Nigeria: MTN May Shut Down Network Over NLC Picketing
There is a strong indication that if the picketing of its companies by the Nigerian Labour Congress, NLC, continues, telecom company, MTN Nigeria may shut down its network.
July 16, 2018 10:37 PM
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Dubai RTA Handles Over 1M Calls During H1
Dubai Roads and Transport Authority’s (RTA) Call Centre has received 1,022,421 calls during the first six months of 2018, with the average response time per call clocking 14 seconds; which compares well with the targeted period of 20 seconds.
July 16, 2018 7:07 PM
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NEC Tunes Up NSW Police Radio Communications System
Japanese IT provider NEC’s Australian subsidiary is working with NSW Police to deliver the next phase of the force’s microwave radio communications network upgrade.
July 14, 2018 2:36 AM
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July 17, 2018 5:59 AM
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Innovation starts with your vision for the future. Start with these truths. https://cogniz.at/2LngAWW #FutureOfWork #AI #LeadingInDigital
July 17, 2018 5:59 AM
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RT @Hyken : 7 Customer Service Lessons from the Best Uber Driver Ever by @NeilPasricha https://buff.ly/2KWqW38 via @FastCompany #Amazing #CX

Job Board

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Sr. Systems Administrator/ Microsoft Expert
Convergent
July 13, 2018 5:00 AM
Director of Operations
Convergent
July 12, 2018 5:00 AM
Contact Centre Manager (Collections)
Douglas Jackson
July 12, 2018 5:00 AM
Contact Centre Manager
Douglas Jackson
July 12, 2018 5:00 AM
Senior Team Leader
Douglas Jackson
July 12, 2018 5:00 AM

Industry Blogs

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July 13, 2018 5:00 AM
Call Center Pros (Dominican Republic) - What to look for in a call center service?
Call center services might seem similar on the surface, but the details of each company’s offerings can vary quite widely. Once you start asking specific questions, the differences among the companies will start to become more apparent. To find... Read More...
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July 13, 2018 5:00 AM
VoIP Supply - Plantronics Clarity 340 Is going End of Life (EoL) Immediately
Plantronics today announced that their Clarity 340 handset is going end of life effective immediately.  This UC handset is ideal for enterprise workers who face collaboration issues due to hearing, vision, or dexterity challenges. For non-headse... Read More...
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July 13, 2018 5:00 AM
VoIP Supply - Microsoft Releases the Free Version of Microsoft Teams to Compete with Slack
Microsoft Corporation announced that they will release a free version of Microsoft Teams to compete with Slack, a free app pioneer that allows users to try before upgrading them to a paid version.
This free version of Teams is intent to attract smal... Read More...
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Music On Hold
July 17, 2018 5:00 AM
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ASIA PACIFIC - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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