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DaMario Pendergrass
HR Generalist IV

Realpage

Richard DeMonte
Director, Business Operations

Scivantage

Michael Penn
Director, Sales Initiatives

Broadband Dynamics

Chris Bauserman
VP, Product and Segment Marketing

NICE inContact

Christina Prince
Supervisor II

Realpage

Caleb Deleault
Team Specialist

MassMutual

Industry News

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Bright Pattern Integrates with NICE WFO

Bright Pattern, announced its integration with NICE Workforce Optimization (WFO) powered by advanced analytics
April 19, 2018 2:21 AM

Invita, RBH in Deal for Cloud Contact Centre

Bahrain-based Invita, an ISO 9001:2008 and PCI DSS v3.2 certified regional provider of Business Process Outsourcing (BPO) services, have signed a contract with Royal Bahrain Hospital for Cloud Contact Center Services.
April 18, 2018 11:09 PM

Rostelecom Launches 112 Emergency System in Tomsk

Russian operator Rostelecom announced that it launched the 112 emergency system in the Tomsk region.
April 18, 2018 7:57 PM

River Clyde Homes Customers Experience Benefits of 24-hour Service

River Clyde Homes is celebrating success one year after launching its local 24-hour a day customer contact centre.
April 18, 2018 4:45 PM

Latest Tweets

Industry Social Feed!

6 Minutes Ago

Comm100 Network Corporation

Once upon a time, The Wall Street Journal set a precedent for the world of #sales letters with their tale of two men. What if your #B2C sales letter or email could be so great, that it would inspire a generation of salespeople? https://buff.ly/2u351Qv #SalesLetters #B2C #Goals

9 Minutes Ago

FIS Global

We’re still celebrating! Proud to be named "Best of Challenge" in 2018 @PYMNTS Voice Challenge with @Amazon Alexa. http://okt.to/ra3zTK

10 Minutes Ago

Asociación Peruana de Centros de Contacto

#VideoAPECCO Simon Sinek: La esencia del liderazgo http://callcenternews.com.ar/apecc/31-noticias/959-ledl

17 Minutes Ago

AMC Technology

What does the future for contact centers actually look like? https://goo.gl/XPoUMb #futurecontactcenters #deloitte

19 Minutes Ago

Premiere Global Services

In the enterprise of tomorrow, how will your smartphone enable collaboration, unleash creativity and drive communication? Download the report to learn more: http://bit.ly/2EHyR1W #enterprise #MNO #OTT

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Introducing Gen Z – “Millennials on Steroids”

April 19, 2018 5:00 AM

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Omnichannel Customer Experiences: Do Consumers and Businesses See Eye-to-Eye?

April 18, 2018 5:00 AM

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Job Board

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Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Customer Service Manager

Douglas Jackson
April 19, 2018 5:00 AM

Data Analyst – 6 month contract

Douglas Jackson
April 19, 2018 5:00 AM

Senior Data Analyst

Douglas Jackson
April 19, 2018 5:00 AM

Business Analyst – IT focused

Douglas jackson
April 19, 2018 5:00 AM

Conseiller de Clientèle en Français – Webhelp, Porto

Webhelp Porto
April 18, 2018 5:00 AM

Industry Blogs

More Blogs

April 18, 2018 5:00 AM

VoIP Supply - Office Solutions with Refurbished IP Phones & Wireless Headsets

Are you looking for a complete IP phone and headset solution for your workplace, but have a limited budget? Consider buying a Refresh IP phone from our refurbished stock and pairing it with a wireless or wired headset.
Here are a few examples of wh... Read More...

April 18, 2018 5:00 AM

VoIP Supply - What is the Password for the RenegadePBX Pro 75?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with ever... Read More...

April 17, 2018 5:00 AM

Welsh Contact Centre Forum - New Welsh Contact Centre Forum Membership Packages Announced

New Associate Membership Packages
Platinum
1 year Membership
2 x people to 4 x quarterly forum meetings a year
1 x stand at 1 x quarterly forum meeting
4 x marketing emails within year of membership
Website presence
Marketing of any events/n... Read More...