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Following its recent acquisition of DVELP, a leading contact centre AI product and development company, Sabio Group has achieved Twilio Gold Partner Status as a Twilio Resell Consulting Partner. Read More...
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More than 100,000 calls have been received on the toll-free emergency helpline no (1700) of the Chief Minister e-Volunteer Programme launched to provide free information and facilitation to the public in the prevailing coronavirus situation. Read More...
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At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

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COVID-19 has triggered a tsunami of demand for customer service. A flood of questions about payment deferrals, paycheck protection programs, COVID-19 infection, stay-at-home directives, shipment status, and more, are overwhelming contact centers, whi... Read More...
May 29, 2020 5:00 AM
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Work-from-home could be the post Covid-19 lockdown norm for the majority of contact centre workers according to a new online poll.

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This is a subject that I have been pondering on for a long while, and it is a subject that seems to really be at the forefront now in the face of our global crisis.

There is so much talk around what ‘Customer Experience’ means exactly.... Read More...

May 28, 2020 5:00 AM
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With the COVID-19 lockdowns forcing most economic sectors to slow down, cloud technology can help your business survive and remain competitive. More specifically, you can cut costs and increase operational efficiency using the cloud.
Ensuring cont... Read More...

May 27, 2020 5:00 AM
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Tip of the Day

1. Rolling your eyes, ‘tutting’ etc. when they make a suggestion you don’t like
2. Telling them off for things that you still do as a Manager
3. Always rewarding the highest achievers – not the best improvers
4. Never saying thank you to staff
5.... Read More...

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La innovación tiene un papel protagonista como palanca, junto con la tecnología, que hace que seamos una empresa competitiva, garantizando nuestra sostenibilidad ya que a través de ella podemos adaptar nuestros negocios. Así trabajamos. https://madisonmk.com/la-innovacion-como-palanca-de-la-sostenibilidad/
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Today's new normal includes an environment with competition for business and consumer spending. To compete, companies must find better ways to sell at scale. Join us on June 3 in "Path to the New Normal" webinar. http://ow.ly/tc5w50zSd3a #RaceforRevenue #CX #PathToTheNewNormal
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Durante los últimos meses no hemos parado. Nuestros compañeros han atendido un 17% más de consultas que antes del confinamiento. #Teleoperadores @Teleperformance #Teletrabajando @augustomreyes @schinarro
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Dell overhauls its commercial lineup with new Latitude, Precision and OptiPlex devices: Dell's commercial PC strategy revolves around pleasing the remote worker as well as IT. https://oal.lu/ZWsMA

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