Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Sefanaia Silimaibau
Supervisor Quality Assurance & Trainer
37
MEMBER
Christie Dian Susanti
Business Support Supervisor
176
MEMBER
Vitor Almeida Santos
Manager of Communication
74
MEMBER
Aulia Nabila Ekaputri
Internal Communication and Culture Management
0
Click To Post Your News!

Industry News

Quadient’s latest update to its CCM solution offers more cloud, more automation and more control for better customer experience Read More...
June 6, 2023 10:54 PM
 126 
This addition expands Akkadian’s Webex Control Hub provisioning support to include Webex Contact Center, adding to our current capabilities for all Cisco on-premise contact center products (UCCE, P-UCCE and UCCX). Read More...
June 6, 2023 9:01 PM
 91 
VA is committed to improving the customer experience for Veterans and their families, caregivers and survivors. The first interaction many Veterans will have when they inquire about the care and benefits they have earned from their service are throug... Read More...
June 6, 2023 7:07 PM
 128 
Frost and Sullivan recognizes NICE, praising its strong financial position, its significant R&D investment, one of the industry’s highest, and creative use of CAI and AI technologies
Read More...

June 6, 2023 5:14 PM
 242 
Using large language models, Genesys Cloud CX helps employees improve quality, speed and accuracy to drive stronger post-customer engagement outcomes Read More...
June 6, 2023 3:21 PM
 133 
Winn.AI, an Israel-based sales tech startup that aims to help sales teams through its real-time tracking, capturing, and CRM updating features, announces the general availability (GA) of their product - an AI-driven no-typing CRM. Read More...
June 6, 2023 1:27 PM
 111 
Showing 1 - 6 of 7313 items
More News

About us - in 60 seconds!

Premium Content (sponsored)

Qualtrics announced the general availability of three new contact center innovations: Qualtrics Real-Time Agent Assist (RTAA), Automated Call Summaries (ACS), and Frontline Team Assist. These new solutions will empower organizations to create future-proofed operating models for customer care.

May 28, 2023 8:51 AM
 790 
Submit An Article!

Featured Editorial

Part one of 5 on how we can turn around the view of Contact Centers in the United States.

Read More...

June 7, 2023
 78 
Stay ahead in 2023 with the 5 feature trends of VoIP. Learn how to adapt and improve your communication strategy with VoIP key trends 2023. Read More...
June 5, 2023
 262 
How can IoT technology help call and contact centers future proof the customer experience? Here, Renaud Charvet, CEO of call center software provider Ringover, explains. Read More...
June 2, 2023
 431 
VoIP systems are integral to business communications, but only some use them as marketing tools. Learn how VoIP systems in improving marketing strategies. Read More...
May 31, 2023
 465 
Showing 1 - 4 of 1529 items
More Articles
Post Blog

Industry Blogs

AI has the potential to make your life easier, whether you’re a movie lover or smart home aficionado, own a factory, or work in health care. For example, Netflix, Hulu, Spotify, and other services run AI algorithms based on your viewing and lis... Read More...
May 22, 2023 2:08 PM
 154 
Conversational AI has emerged as a game changer for boosting human agent productivity. In particular, writing replies to recurring customer queries can be a time-consuming and inefficient task for human agents. A manual approach often leads to inaccu... Read More...
May 22, 2023 7:43 AM
 123 
Close Window
Photo courtesy of metamorworks Companies have employed various practices to increase flexibility and scalability in processing data. One practice that’s stood out is cloud computing.  As per Google, roughly two in five global tech and busi... Read More...
May 22, 2023
 241 
As technology continues to evolve and transform various aspects of our lives, the world of volunteerism is no exception. Embracing technology isn't just about keeping up with the times; it's about leveraging available resources to maximize impact, st... Read More...
May 21, 2023 6:03 PM
 121 
Showing 1 - 4 of 4739 items
More Blogs
Submit Tips

Tip of the Day

Do you have an escalation procedure? If you do, do you measure it’s effectiveness to resolve issues quickly and efficiently? We recently came across one major international telecoms company with a ‘complaints team’ - the last in the chain of the esca... Read More...
June 7, 2023
 1
 3280 
Showing 1 - 1 of 1095 items
More Tips

Members' Updates....

Raj Wadhwani -

Are you planning to attend ContactCenterWorld.com events in 2023? Check the events to attend link at the top of this page. Here are some recent comments from our delegates


December 29, 2022 12:19 PM
Sean Hammerle has received more votes for Industry Champion Awards Program
May 31, 2023 9:14 PM
Adrian (Mexico) just joined our association! Welcome!
May 31, 2023 7:57 PM
Laura Cameron-Crichlow has connected with Juan Volschenk
May 31, 2023 9:40 AM
May 31, 2023 9:33 AM
Eyal Ullert has connected with Ahmed Samak
May 31, 2023 8:46 AM
May 31, 2023 8:39 AM
May 31, 2023 8:39 AM
May 31, 2023 8:39 AM
May 31, 2023 8:39 AM
May 31, 2023 8:39 AM

Load More

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =