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Andrew Pierce
Operations Analyst
IGT USA
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Dudley Wass
Project Analyst - cXc
Whirlpool Corporation
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Gian Brackin
Assistant Vice President
New York Life
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Neal Topf
President
Callzilla
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Industry News

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Garda Emergency Call centre to Switch to Renmore Next Month
The communications centre for emergency calls in the West will be up and running at the new Western Regional Garda Headquarters in Renmore next month.
January 22, 2019 8:52 PM
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Dubai Receives Over 32,600 Consumer Complaints in 2018
Department of Economic Development says 96% of complaints resolved within four working days last year
January 22, 2019 7:25 PM
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State Welfare Department Launches Helpline
The Sarawak Welfare Department (JKM) officially launched a dedicated helpline service yesterday.
January 22, 2019 5:58 PM
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Auckland Police Investigating Bomb Threat Made to 2degrees Call Centre in Grafton
Staff members of a Grafton-based 2degrees call centre evacuated their building after a bomb threat was made over the phone this afternoon.
January 22, 2019 4:30 PM
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Thankfully, we are happy to confirm customer financial data was not accessed, and in addition, we feel confident customer data was not breached but are awaiting final confirmation from our forensic team and will share our findings as soon as possible.
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Job Board

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Team Leader - Complaints
Douglas Jackson
January 17, 2019 5:00 AM
Remote Artiva Healthcare System Developer
Convergent
January 14, 2019 5:00 AM
Client Success Manager
CallFire
January 14, 2019 5:00 AM
Receptionist
Convergent
January 14, 2019 5:00 AM
Head of HR/Head of People
Douglas Jackson
January 14, 2019 5:00 AM

Industry Blogs

More Blogs
January 22, 2019 5:00 AM
Teleopti - Resistance to change – the arch nemesis of customer experience
According to Patrik Vesterberg at Teleopti, tried and tested isn’t always best.  Here, he explains why change is good and outlines a flexible philosophy to kickstart the transformation of your customer interactions.
Change comes in many f... Read More...
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January 21, 2019 5:00 AM
Blue Ocean Contact Centers - Blue Ocean Specialty Team Named as Finalist in 2019 Stevie® Awards for Customer Service
 
Blue Ocean, a world leader in customer care solutions, was named a finalist in the “Customer Service Team of the Year – Recovery Situation” category in the 13th Annual Stevie® Awards for Sales & Customer Service. Ach... Read More...
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January 21, 2019 5:00 AM
Livesalesman - A quick checklist before you set up your Multilingual Customer Support
Excellent customer support is the focal point of every business operation. Owing to the fact, many companies are operating in-house multilingual customer call center while others are outsourcing this division. Do you really think running or hiring mu... Read More...
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Tip of the Day

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Storage Capabilities
January 22, 2019 5:00 AM
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Upcoming Events

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Breakfast Networking Event - AIA Offices Kuala Lumpur
Meet with the President of ContactCenterWorld.com and fellow members in the area. ContactCenterWorld.com will present 10-20 best practice ideas from 2018 Best in the World award winners and also information about upcoming NEXT Generation Best Practic... Read More...
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