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Industry News

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Upstream Works Software and TTEC Expand Partnership across Europe

Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announced the expansion of its partnership with TTEC, to deliver effective, integrated customer care engagement solutions throughout Europe.
March 22, 2019 10:40 PM

Zoom Announces New Capabilities and Integrations

Zoom Video Communications, Inc. announced new integrations and features for Zoom Phone, Zoom Rooms, and Zoom Meetings
March 22, 2019 9:20 PM

Windstream Enterprise Resale Enhances OfficeSuite UC White Label

Fully integrated, interactive voice response, call back and outbound call center capabilities
March 22, 2019 8:00 PM

Voxbone Announces Tailored Enterprise-Grade Platform

Provider expands platform offering to deliver communications for business end users
March 22, 2019 6:40 PM

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March 18, 2019

2019 Employee Engagement Awards Ver 1

March 11, 2019

ContactCenterWorld.com Conferences (30 sec promo 2019)

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Working Solutions

#TaxDay is just around the corner! Need advice on how to file as a #workfromhome agent? Check out this guide by http://bit.ly/2TUQrqd . #workathome #gigs http://bit.ly/2U2zmKO

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PhoneBurner

5 Quick Tips for Becoming a Better Listener http://ow.ly/Kq9f30o7TmK

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800response

https://buff.ly/2GAAnUc Different generations need unique ways to be reached, but it's not easy given age gaps. In our two-part blog series, we discuss few ways to reach the #babyboomers and #genz without the use of gimmicks.

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TechSee

Productive contact center agents mean happier customers. This new white paper unpacks Visual Automation, the key to it all: https://hubs.ly/H0g-Zhx0 #cctr #custserv #contactcenter #computervision #artificialintelligence #cx

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Unisys

How to acknowledge & account for the human element that comes with successfully implementing your organization's #cybersecurity strategy https://bit.ly/2HjUFBZ via @BizTechMagazine #security

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Bringing Digital Customer Experience Technology and Methods to 9-1-1 Dispatch Centers

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Job Board

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Resource Planning Manager

Douglas Jackson
March 20, 2019

Resource Planning Specialist

Douglas Jackson
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Team Leader (Customer Experience)

Douglas Jackson
March 19, 2019

Partner Manager/Contract Manager/Performance Manager

Douglas Jackson
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HR Business Partner

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Customer Experience Manager – Digital Channels

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March 21, 2019

UJET - 5 Industries that need great customer support

Every industry needs customer support. Customers have questions before they decide to make a purchase, need help when going through a sign-up flow and need real-time support when they’re having a problem that needs quick resolution.
Source... Read More...

March 20, 2019

Teleperformance - In Numbers: Human Connection in Digital CX

In the world of digital CX, understanding how to use and manage digital engagements while knowing where to employ human engagement truly matters. This was further explored in our recent blog titled “Humans in CX: Which Kind of Customer Intera... Read More...

March 20, 2019

Channel Doctors - March’s Regulation & Compliance Update from the DMA’s Contact Centre Council

Each month Channel Doctors’ Steve Sullivan prepares a summary of all the news contact centre and customer experience professionals need on regulation and compliance for the Direct Marketing Association (www.dma.org.uk)’s Contact Centre Co... Read More...

March 18, 2019

Livesalesman - Why you can’t depend on Machine Translation for Multilingual Customer Support

Machine translation is touted to be the next big thing. By automating language translation, it promises to help you save time, money, and effort involved in understanding and replying to native customers from different countries. So, if you’re ... Read More...

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Tip of the Day

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A Nice Treat

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Breakfast Networking Event - London, UK

Meet with the President of ContactCenterWorld.com and fellow members in the area. ContactCenterWorld.com will present 20 best practice ideas from award winners and also information about upcoming NEXT Generation Best Practice events and more.
This e... Read More...

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Call & Contact Centre Expo 2019

Welcome to Europe’s leading call & contact centre event, showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world! Read More...

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