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Onecom announces another strand to its strategic partnership with Vodafone, with a five-year agreement to add Vodafone Software Defined Networking Solutions to its OneCloud Managed Service Platform. Read More...
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New capability allows brands to build customer trust, optimize their experience and communicate with customers where they already are: directly within Google Search and Maps
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World Connection, a mid-sized, bilingual BPO with contact centers in Boise, ID and Guatemala City, Guatemala was awarded two medals in the 15th annual Global Top-Ranking Performers Awards from ContactCenterWorld.com, the Global Association for Contac... Read More...
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New Report Helps Marketers Navigate a New Era in Customer Engagement and Highlights Opportunities for Improvement and Growth Read More...
March 5, 2021 5:00 AM
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Standing out among your competitors is no longer about having cool branding or witty content — it’s about the whole customer experience.
The customer service your prospects and customers receive has a significant effect on your busines... Read More...

February 20, 2021 5:00 AM
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If you are a small to medium business that finds itself time-poor and lacking refined sales skills, outsourcing call centre sales could be the best decision you ever make. At Call Assist, we understand the importance of sales and its role in a wide r... Read More...
February 18, 2021 5:00 AM
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The pandemic has thrown everyone for a loop.
Especially businesses.
Many industries are struggling to handle the influx of calls or having trouble finding a way to increase cold calls with their current infrastructure. Hiring a business developme... Read More...

February 15, 2021 5:00 AM
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We all measure stats for calls – the number in, number abandoned, etc. Do you also measure stats for other communication channels such as e-mails, faxes etc? Last week we faxed a call center 3 times and did not receive a single call back even though ... Read More...
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