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DaMario Pendergrass
HR Generalist IV
Realpage
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Ricardo Barreras
Sr. Manager of Efficiency & Effectiveness | Customer Relations
Locus Telecommunications Inc.
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Vincent Marquez
Lead Supervisor
Vivint
146 Connections
Daniel Woods
VP - Global Client Engagement
Concentrix
165 Connections

Industry News

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Cyara Accelerates Contact Center Migrations to the Cloud
Cyara Accelerator cuts migration time and improves quality of the customer experience
June 17, 2019 2:39 PM
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Blackpool Silver Line Over-65s Helpline Jobs at Risk
Helpline workers at a charity run to combat loneliness among the over-65s may lose their jobs to volunteers.
June 17, 2019 12:24 PM
 53 
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Aviva Axing 1,800 Jobs Amid Plans to Slash Costs
Job fears have arisen for a major Bishopbriggs call centre as the company plans to axe jobs.
June 14, 2019 1:00 AM
 214 
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CommsChoice Restructures to Focus on Channel Sales
Listed cloud telephony company CommsChoice has revealed plans to restructure its sales and customer service operations to favour its growing channel sales business.
June 13, 2019 9:00 PM
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Job Board

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Customer Support Analyst
Upstream Works
June 11, 2019 5:00 AM
Technical Business Analyst - UK
Upstream Works
June 11, 2019 5:00 AM
AR/Billing Manager
CallFire
June 10, 2019 5:00 AM
Customer Relationship Executive
Douglas Jackson
June 10, 2019 5:00 AM
VP of Partnerships
CallFire
June 7, 2019 5:00 AM
People Operations Administrator
CallFire
June 6, 2019 5:00 AM

Industry Blogs

More Blogs
June 13, 2019 5:00 AM
Blue Ocean Contact Centers - Oh, the Places You’ll Go: The 4 Contact Center Location Considerations
 
We talk a lot in this blog forum about partnership and who you should choose as an outsourcer contact center partner, but where you choose to outsource to is almost as important an element in the procurement process. Consider this post your G... Read More...
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June 12, 2019 5:00 AM
PATLive - PATLive Listed as a Top Answering Service on Clutch B2B Review Site

Customer service is the cornerstone of a positive relationship between a business and their clients. If a customer does not feel valued by a business or service provider it can damage the relationship to the point where they may cut ties entirely. ... Read More...
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June 10, 2019 5:00 AM
Livesalesman - How good customer support benefits trickle down to other departments
There is no gainsaying that Customer Support has assumed more significance as a competitive advantage in businesses than even price because while customers are happy to pay a premium for good service, they will never brook bad customer support even f... Read More...
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Tip of the Day

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Patronising Agents
June 17, 2019 5:00 AM
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Upcoming Events

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International Contact Center Week
Celebrate. Appreciate. Elevate.
Be a Part of the Only Week Long Celebration Dedicated Exclusively to the Contact Center Industry

Contact Centers are about People and every year thousands of centers around the World celebrate the industry we work ... Read More...
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