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Mikhail Rogov
Vice President, Application Development

Scivantage

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Mark Littlejohn
Operations Data Management Consultant

MassMutual

210

Anthony De Cicco
President

Versato

Tamika Byrd
Call Center Director

MassMutual

Daniel Persuitte
Customer Service Director

MassMutual

500

Industry News

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Tech Support Scams Surge 24 Percent

Fifteen percent of those affected lost money, with losses ranging from $200 to $400 or more, Microsoft finds
April 25, 2018 2:48 AM

Air Namibia Appoints APG Network for West Africa Sales

Air Namibia has appointed APG Network as its General Sales and Service Agents (GSSA) in Ghana and Nigeria.
April 24, 2018 11:58 PM

Call 14455 for Ambulance Emergency Helpline

Realising the critical role played by ambulances, JSS Hospital, Mysuru, has introduced advanced high-tech ambulance services.
April 24, 2018 9:08 PM

Outsourcing NDIS Contact Centres to Serco 'An Accident Waiting to Happen'

Disability rights campaigners say company’s poor history abroad and lack of experience in disability should have precluded it from role
April 24, 2018 6:18 PM

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International SOS

Global #Wellness focused on at the Arabian Travel Market in Dubai reported on in the Houston Chronicle http://bit.ly/2KblCG9

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CommuniGate Systems

https://tech.slashdot.org/story/18/04/24/2148240/whatsapp-raises-minimum-age-in-europe-to-16-ahead-of-data-law-change

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Telelink Call Centre

We have the best administrative staff! Happy #NationalAdministrativeProfessionalsDay !

26 Minutes Ago

CommuniGate Systems

Can This New Encryption Method Finally Crack the Crypto War? https://www.wired.com/story/crypto-war-clear-encryption/?mbid=social_twitter_onsiteshare via @WIRED

41 Minutes Ago

Mitel

Will putting better communications tools in the hands of medical professionals make a difference? How will it change patient outcomes? Discover here: http://ow.ly/oqxl30jEMQx #Healthcare #UComms #PatientExperience

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“Working Together to Drive Success” – What a Military Mindset Can Teach Customer-Facing Businesses

April 25, 2018 5:00 AM

The Top Three Ways to Drive Growth and ROI in the Services Industry

April 24, 2018 5:00 AM

204

Members' Updates....

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These members have birthdays today (Rachel Harrison, Erni Sylviane Purba, Marinos Xynarianos, Angela Wanodya Sawangi, Rahmat Pertinda, Mostafa Farid, Saurabh Ganguly, Sandra Matos, Yohei Kondo, Anne Purba, Deepak Vij, Clare Glascott, Adonis Tipactipac, Shomita F Insany, Ekaterina Filippskaya) ...click on their name and send a happy birthday message!
April 25, 2018 5:00 AM

Job Board

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Bilingual Client QA Call Center Representitive

Convergent
April 23, 2018 5:00 AM

Customer Service Advisors - Model Farm Road, Cork

Abtran
April 23, 2018 5:00 AM

Human Resources Generalist

Convergent
April 23, 2018 5:00 AM

Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Customer Service (Permanent contract)

Abtran
April 19, 2018 5:00 AM

Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs

April 23, 2018 4:47 PM

Calabrio - Contact Center Leaders: 16 Telling Questions that Reveal How Well You Really Know Your Customers

As you well know, contact center data captured during your agents’ interactions with customers can give you critical insights that help you outpace your competitors and evolve your business. And today’s rich combination of speech analytic... Read More...

April 23, 2018 5:00 AM

FCR - The Dead Giveaway for a Canned Customer Service Response

The Benefits and Drawbacks of Macros
It’s possible that I’ve beaten the topic of macros (canned responses) to death in past articles but I have some new thoughts today. You’d be hard pressed to find a support team that doesn&... Read More...

April 23, 2018 5:00 AM

A Better Answer - March 2018 Call Handling Hero®

Call Handling Hero® — Michelle
Michelle faced a logistical problem in the waning hours of the night. The ABA offices started receiving calls from patients from an office we didn’t service. This lead to patients being unable to find s... Read More...