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John Sansevero
Commercial Account Executive

2NDGEAR

Michael Penn
Director, Sales Initiatives

Broadband Dynamics

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Christina Prince
Supervisor II

Realpage

Sandy King
Call Center Manager

Community Health Care

Kelly Archibald
President

Speak Volumes, Inc.

105

Industry News

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Ozarks Electric Selects Noble to Improve Customer Experience

Contact Center Technology Provider Teams with Electric Service Cooperative
April 21, 2018 4:18 AM

Company Rescues 60 Jobs After Irvine Firm Goes Bust

1Call Direct are looking to recruit even more staff and are also in talks with former Stellar employees.
April 21, 2018 3:18 AM

Schools Call Centre Not Being Used -- Naptosa

Schools do not report incidents to the Safe Schools Call Centre because they fear being red-zoned.
April 21, 2018 2:18 AM

TalkTalk Tops Most-complained About List, with BT Not Far Behind

Talk Talk is the most complained about home broadband and landline provider, while BT and Vodafone drew the most complaints for their mobile services, figures show.
April 21, 2018 1:18 AM

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TechSee

Learn how some of the world’s leading #BPO have turned the threat of automation technology into a strategic secret weapon #custserv #contactcenter #CCTR http://ow.ly/Cdpf30jpwwk

20 Minutes Ago

CommuniGate Systems

Geek Tweet setting up #DKIM on your mail server is not only smart but if you have not done so already....quite overdue #SMTP https://www.communigate.com/communigatepro/PKI.html#DKIM

31 Minutes Ago

Elision TechnoLab LLP

Integrate VICIDial: Contact Center Solution within vTiger: CRM System to use both solutions within a single screen https://youtu.be/KAyclKr0SCc #VoIP #CRM #CallCenter #BPO #VoIPSolution #Telecommunication #Integration #CRMsolution #vTiger #VICIDial #OpenSource #VoIPchat

39 Minutes Ago

Mitel

How to become #CustomerCentric ? Check out this issue of Direct Marketing Magazine for insights from Mitel Expert Matt Clare. http://ow.ly/lcpm30jk7mZ #CX #CCTR

39 Minutes Ago

NASSCOM

Emerging technologies such as #AI , #analytics , #blockchain & more are leading to emerging skills, and changing business models. Take a look at how the rules are changing for organizations as they adopt to these technologies-

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Minimum Technology for Inbound Call Center Vendors

April 20, 2018 5:00 AM

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Introducing Gen Z – “Millennials on Steroids”

April 19, 2018 5:00 AM

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Members' Updates....

Ray Collyer has connected with Rolands Smilga
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April 21, 2018 5:00 AM

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Americas Newsletter - Friday, April 20, 2018 has now been published
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Akash Naseem has connected with Miray Yılmaz Okunakol
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EMEA Newsletter - Friday, April 20, 2018 has now been published
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Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Customer Service (Permanent contract)

Abtran
April 19, 2018 5:00 AM

Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Customer Service Manager

Douglas Jackson
April 19, 2018 5:00 AM

Data Analyst – 6 month contract

Douglas Jackson
April 19, 2018 5:00 AM

Senior Data Analyst

Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs

April 20, 2018 5:00 AM

MedConnectUSA - What Steps Does Your Medical Answering Service Take to Provide Continuous Availability?

Most all medical answering services can cover your phone calls 24/7. That, of course, assumes all their equipment is operating properly and nothing interrupts their service.
But problems happen. Telephone cables get cut, electricity goes... Read More...

April 19, 2018 5:00 AM

UJET - 5 Ways to Start Modernizing Your Customer Support for a More Personal UX

Until recently, it was assumed that technology would replace people in customer support. Now it's clear that technology alone isn't enough.Modern customers want the organizations they work with to be their advocates, to be accountable and proacti... Read More...

April 19, 2018 5:00 AM

Specialty Answering Service - 6 Rookie Mistakes Businesses Make With Their Answering Service

Whether you’ve just started using an answering service, or you’ve had one for years, you should be aware of the 5 most common mistakes businesses make that will result in an outsourcing epic fail.
1. Your Procedures are Too Complicated... Read More...