[HIDE]

Build Your Professional Network! Log in now (Not a member? click here to register FREE)

Mark Littlejohn
Operations Data Management Consultant
MassMutual
233 Connections
Chris Bauserman
VP, Product and Segment Marketing
NICE inContact
14 Connections
Daniel Akre
Managing Director
UNI Partner, Inc
8 Connections
Christina Prince
Team Leader II
Realpage
41 Connections
Chuck Browne
Customer Care Operations Manager
Vivint
369 Connections

Industry News

Click To Post Your News! | More News
Frost & Sullivan Recognizes Cisco for Its Cyber Security Capabilities and Customer Experience Solutions
Cisco Systems bags four awards in the Enterprise Infrastructure category
July 21, 2018 5:04 AM
 94 
Share
Bright Pattern's Latest Release Delivers Effortless, Personalized, Omnichannel Customer Experiences
The latest release of the easiest cloud contact center software for any size business provides innovative video chat escalation, easy-to-use agent interface updates, GDPR and PCI compliance advancements, and omnichannel communication enhancements
July 21, 2018 5:01 AM
 97 
Share
Allied Telecom Launches New Portal for Voice and Unified Communications Clients
Allied’s new portal provides an improved client experience for voice account management and administration.
July 21, 2018 4:17 AM
 96 
Share
To Address Waterlogging Issues SDMC Launches Helpline Number 23228325
In order to resolve complaints related to waterlogging in its areas, South Delhi Municipal Corporation (SDMC) on Tuesday launched dedicated helpline number 23228325 which will remain available on all working days during office hours.
July 21, 2018 3:29 AM
 82 
Share

Latest Tweets

Industry Social Feed!
9 Minutes Ago
Flowroute
Think you know about Telecom Fraud? You have no idea. Spend 30 minutes learning how to protect yourself http://bit.ly/2zEB08L #cloudcomm
19 Minutes Ago
Verisk
Too many organizations have little or no insight into the #security processes and systems of the third parties with whom they share sensitive #data . https://vrsk.co/2zUeM6u via @Forbes #cybersecurity
27 Minutes Ago
Zendesk
The @zoom_us App integration allows Zendesk users to add #video and screen-sharing capabilities to their support experience. https://zdsk.co/2NrpF1P
29 Minutes Ago
RingByName
Need to have a #meeting with your team or a prospective client? #RingByName allows you to create, schedule, and send invitations to a Dial-in Teleconference with dedicated telephone numbers and PIN codes. Learn more about our integrated solution: #Por ... http://bit.ly/2tXtaVE
31 Minutes Ago
VanillaSoft
"Being angry, upset, or disappointed by the things that happen in the normal course of business is a recipe for suffering. " http://bit.ly/2NvUFgZ

Job Board

Search Jobs | Post Job (FREE)
Customer Relations Leader
Douglas Jackson
July 20, 2018 5:00 AM
Sr Talent Acquisition Recruiter
Inktel
July 16, 2018 5:00 AM
Content Marketing Executive
Douglas Jackson
July 16, 2018 5:00 AM
Consumer Insight Analyst
Douglas Jackson
July 16, 2018 5:00 AM
Contact Centre Manager (3 month contract)
Douglas Jackson
July 16, 2018 5:00 AM

Industry Blogs

More Blogs
July 19, 2018 5:00 AM
The Connection - Verbatim or Paraphrasing: Which Call Center Script is Best for You?
Call centers use scripts for several reasons. Scripting allows you to control messaging and ensure agents are providing a consistent service experience to every customer. Scripts help move calls along efficiently. And they can reinforce your brand as... Read More...
 49 
Share
July 19, 2018 5:00 AM
Teleperformance - TP Talks: Hear from the Best in Business Strategies and CX

The TP Talks webinar series features some great speakers talking about real business strategies and delivering a great customer experience (CX). As companies across the globe strive to adopt more customer-centric operating models, this webinar seri... Read More...
 55 
Share

Tip of the Day

Read More
Recruiting The Right Staff
July 22, 2018 5:00 AM
 1
 183 
Share

Upcoming Events

Submit Event
GLOBAL EVENT - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the World! Read More...
 1088 
Share