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Lennox Armstrong
Vice President

Govolution, LLC

142

Chris Bauserman
VP, Product and Segment Marketing

NICE inContact

Oscar Alban
Director

Verint

Licia Wolf
MarCom Manager

HigherGround, Inc.

Vincent Marquez
Lead Supervisor

Vivint

146

Chuck Browne
Customer Care Operations Manager

Vivint

369

Industry News

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Pindrop Raises Series D Funding to Fuel Global Expansion

Provider in Voice Security and Identity for Call Centers Broadens its Focus to Address International Expansion, IoT Devices and Telcos
December 11, 2018 10:40 PM

147

Gateshead Contact Centre Spark Ecommerce Snapped Up by National Delivery Firm

The Spark Group has 200 employees and will now be rebranded to Whisl Fulfilment

December 11, 2018 9:20 PM

121

RingCentral Appoints Peter Hughes as Regional Sales Vice President for Asia Pacific

RingCentral, Inc. (NYSE:RNG) announced the appointment of Peter Hughes as Regional Sales Vice President for Asia Pacific (APAC). Mr. Hughes will be based at RingCentral’s regional headquarters in Sydney, Australia.
December 11, 2018 8:00 PM

125

Centrelink Contractor Concentrix Wrongly Cut Thousands Off Welfare in the UK

A company awarded a contract to operate outsourced Centrelink call centres was responsible for wrongly cutting tens of thousands of vulnerable people off benefits in the United Kingdom.
December 11, 2018 6:40 PM

125

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Premium Content

Noble Receives Frost & Sullivan’s Market Share Leadership Award for Sixth Consecutive Year

The Frost & Sullivan 2018 Market Share Leadership Award for the North American Outbound Dialing Systems market was announced at last night’s Gala event. Noble Systems' key performance drivers, which include depth of innovation, strength of offering, and ownership experience, continue to set the comp...
December 4, 2018 11:32 AM

516

ContactCenterWorld.com Announces Winners of the 2018 Industry Champion Awards

Thunder Bay, Ontario – Canada November 2018
ContactCenterWorld.com, the world’s largest contact center and customer engagement association, is pleased to announce the winners of the coveted 2018 Industry Champion Awards
November 20, 2018 5:24 PM

2251

2018 Best in The World Announced

Prague, Czech Republic - The best and brightest in the contact center industry all around the World were recognised and awarded medals at the finale of the 2018 Best in The World - Top Ranking Performers Awards from ContactCenterWorld.com
November 15, 2018 7:11 PM

1869

Entries close JANUARY 2019

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December 3, 2018

Best in the World Awards Gala Dinner Prague 2018

November 19, 2018

2018 Best in the World Conference Prague Volume 2

Showing 1 - 2 of 295 items

Latest Tweets

Industry Social Feed!

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22 Minutes Ago

PCCW Solutions

#Insurance companies are digitizing point-of-sales across all channels to achieve straight through processing. Read how the Next Gen Insurance Platform from us empowered #DigitalTransformation for FWD Thailand and other Forbes 2000 life insurance company. http://bit.ly/2znxDnR

50 Minutes Ago

Ruby Receptionists

As a business owner, unexpected phone calls can disrupt #productivity . Ben Brown with @MorningstarInc shares how #outsourcing call answering could be just the ticket to getting more done without sacrificing the #clientexperience . Read the article here: http://bit.ly/2UgcTXX

53 Minutes Ago

TechSee

Vodafone is a multinational telco committed to #customerservice excellence. See why they adopted #AR remote assistant and their collaboration with TechSee http://ow.ly/JhBz30mRa7T

54 Minutes Ago

Flowroute

Flowroute's Numbers v2 API now supports E911 & CNAM http://j.mp/2Gdpzw3 #CloudComm #telecomAPI #VoiceAPI

December 12, 2018 8:49 PM

Revista ContactCenters

#VIVO en el evento #DreamForceToYou de #xappia en Buenos Aires. Todavía podés acercarte

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Featured Editorial

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Aspect Softwares 2018 Consumer Experience Index Reveals New Rules for Customer Service

December 12, 2018

126

Boost Customer Experience by Utilizing Service KPI Insights

December 10, 2018

335

Voxpro Survey Reveals Consumer Preferences for Engaging with Chatbots for Customer Experience

December 7, 2018

362

Showing 1 - 3 of 1398 items

Job Board

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Trainee Territory Manager

Douglas Jackson
December 12, 2018

Director of Content Marketing

CallFire
December 11, 2018

Collections Team Lead

Convergent
December 11, 2018

Call Monitoring Compliance Representative

Convergent
December 11, 2018

Salesforce Engineer

CallFire
December 11, 2018

Customer Service Manager

Douglas Jackson
December 11, 2018

Resource Planning Analyst - Change Projects

Douglas Jackson
December 10, 2018

Client Onboarding Team Leader/Team Manager

Douglas Jackson
December 10, 2018

Showing 1 - 8 of 593 items

Industry Blogs

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December 11, 2018

BrainSell Technologies - Business Jargon Dictionary: Top 30 Terms (Part II)

Last month, BrainSell went on the offensive to fight the good fight against confusing industry jargon by putting together a list of the top thirty business terms we’re regularly asked to define. We started with the first half of the list &... Read More...

December 11, 2018

Numonix - Whoops, Forgot to Press “RECORD”

Most call recording systems today are set to the “record on demand” mode, giving agents the ability to record if they deem it necessary. While that’s all well and good, it’s easy to forget to press “RECORD&rd... Read More...

December 10, 2018

Fusion BPO Services - 5 Trends Your Call Center Must Follow In 2019

While call center management is a mammoth task, following the latest and most innovative trends can help a call center keep delivering quality customer service to its customers. And while trends come and go with each passing year, only the ... Read More...

December 10, 2018

CompuCom - 4 Successful Retailers Innovating their Technology

The modern retail revolution has pushed technological innovation to the forefront of retail priorities as brands attempt to keep up with enhanced consumer demands. These strategic investments can increase customer loyalty, provide cost benefits and o... Read More...

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Tip of the Day

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Adherence

December 12, 2018

467

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Upcoming Events

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Call & Contact Centre Expo 2019

Welcome to Europe’s leading call & contact centre event, showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world! Read More...

659

2019 AMERICAS - NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES Conference

14th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...

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Newsletter Registration

MEMBERS UPDATE

PCCW Solutions - #Insurance companies are digitizing point-of-sales across all channels to achieve straight through processing. Read how the Next Gen Insurance Platform from us empowered #DigitalTransformation for FWD Thailand and other Forbes 2000 life insurance company. http://bit.ly/2znxDnR

19 Minutes Ago

Hit Rate Solutions - Common Outbound Telemarketing Campaign Mistakes https://ift.tt/2Bgo36F

30 Minutes Ago

Hit Rate Solutions - Common Outbound Telemarketing Campaign Mistakes http://ow.ly/u0Rv30mY05C

33 Minutes Ago

Rogers - AND Head on over to my Instagram NOW for a chance to #WIN an LG G7 Smart phone! http://bit.ly/SassyLGG7 #Rogers_Partner #giveaway #HolidaysWithRogers

38 Minutes Ago

Ruby Receptionists - As a business owner, unexpected phone calls can disrupt #productivity . Ben Brown with @MorningstarInc shares how #outsourcing call answering could be just the ticket to getting more done without sacrificing the #clientexperience . Read the article here: http://bit.ly/2UgcTXX

47 Minutes Ago

TechSee - Vodafone is a multinational telco committed to #customerservice excellence. See why they adopted #AR remote assistant and their collaboration with TechSee http://ow.ly/JhBz30mRa7T

51 Minutes Ago

Flowroute - Flowroute's Numbers v2 API now supports E911 & CNAM http://j.mp/2Gdpzw3 #CloudComm #telecomAPI #VoiceAPI

51 Minutes Ago

GreenRope - 4 Ways Retailers Can Maximize Their Holiday #Sales http://bit.ly/2EfTFw3 @destinationCRM #holidays #retail #salestips #salestools

56 Minutes Ago

Revista ContactCenters - #VIVO en el evento #DreamForceToYou de #xappia en Buenos Aires. Todavía podés acercarte

Call 4 Health - Telehealth Services Gain Traction Across Demographics: http://callcentertimes.com/Hom... View More

Creative Virtual - What Causes Friction https://hubs.ly/H0fTH8H0 by @Hyken Are you abusing your customers with unnecessary friction? #CX

Pipeliner CRM - Join us & @kimlanikolaus TOMORROW 9am PT for #SalesChats . We´re discussing: CRM Megatrends to Watch: End-of-Year Review & Predictions for Better Sales & Sales Management. Watch live: http://ow.ly/v9lf30mWyES #CRM

Flowroute - Are you a communications service provider looking for an innovative voice & messaging partner? http://j.mp/2GdpxnV #CSP #Cloudcomms

VXI Global Solutions - Unhappy customers, lost revenue, stress levels through the roof. Sound familiar? Just think of the possibilities if you could spend HALF that amount, but still provide customers with faster, smarter service. #CX #Customer #Seasonal #Peaks https://bit.ly/2GbgQdC

Integrated Research - [APAC] Troubleshooting #Cisco #UC ? There's still time to register for today's webinar. Join us at 5pm (AEDT) / 2pm (SGT) / 10am (AED) and ask our Solutions Engineer your questions http://bit.ly/2EslhiG #unifiedcommunications

Future People - Have you unlocked your full #leadership potential in the #business ? Answer these 7 questions to find out how you can improve – read more via @BIAUS http://ow.ly/kJgr30mSOV6

Genesys - You can deliver world-class #CX with the advanced technology from Genesys and @Google . Learn how: http://gsys.co/lRUk30lVsR2 #MomentsConnected

SalesLoft - Planning a Sales Kickoff? There’s always pressure to make it memorable and see a return on your investment. While there is no one-size-fits-all plan for #sales teams, we gathered these 7 top tips and ideas to ensure that you see an ROI on your #SKO : http://Sal.es/ROIonSKO

Invoca - Does a call tracking solution take too long to implement? Call tracking myth busters part 2 is out now! Find all 5 myths busted here https://bit.ly/2BYzy43 #attribution #martech #calltracking

Flowroute - Need an API to manage your phone numbers and routing? Check out Flowroute's new Numbers #API http://j.mp/2GpygUb #TelecomAPI

Vads Berhad - PT VADS Indonesia menyediakan solusi digital workplace yaitu sistem multiplatform yg terintegrasi ke internal perusahaan seperti instant messaging dan video conference yg memungkinkan Anda dapat meningkatkan produktivitas karyawan Anda. #VADSsolutions #VADSDigital #Letsgodigital

Broadvoice - Our team members had a great time at Sandler Partners Holiday Celebration and networking event! #cloudcommunications #voip #broadvoice #sandlerpartners #cloudpbx

Call Center Services International - #ICYMI Learn how to build a positive call center atmosphere and ensure your agents are always motivated. https://bit.ly/2QQOV6O #motivation #CCTR #agents #CCSIblog

CPS Technology Group - #Ransomware stat 4: 35% of IT pros reported multiple attacks against SMBs in a single day. https://bit.ly/2DAg73r

Metaswitch Networks - Head over to our YouTube channel to check out our latest video detailing #AccessionCommunicator for mobile http://bit.ly/2QrAw1s

Enghouse Interactive - #ContactCentres are failing to meet the evolving expectations of their customers. @CommsBusinessMagazine explores the best ways to integrate bots into your digital media strategy: https://enghouseinteractive.co... View More

Virtual Hold Technology - Understanding the Impact of Emotive #CX http://bit.ly/2PvQjHd by @score_buddy

Betsol - BETSOL is a fast-growing Denver based #IT Company. We is looking for an #ETL Test Automation Engineer. #hiring #apply #automation #Denver #careergoals https://www.linkedin.com/jobs/... View More

Flowroute - Looking for a new job opportunity in a growing Seattle-based telecom company? Check out our openings http://j.mp/2Gdpw3l #jobseekers #jobs