[HIDE]

Build Your Professional Network! Log in now (Not a member? click here to register FREE)

Richard DeMonte
Director, Business Operations
Scivantage
34 Connections
Raul Polanco
Contact Center Supervisor
IGT USA
34 Connections
Walter Ngotho
Social Media Manager
Sportpesa
91 Connections
Alex Sauickie
Chief Operating Officer
Scivantage
73 Connections

Industry News

Click To Post Your News! | More News
Charter Spectrum Closes Cheyenne Call Center, Cuts 60 Jobs
Charter Spectrum has closed its Cheyenne call center, laying off 60 workers.
45 Minutes Ago
Omaha Losing Nearly 100 Jobs with Company's Exit
A company that operates call centers intends to close its Omaha operations next week, costing the city nearly 100 jobs.
May 28, 2018 7:17 AM
 26 
Share
Persado’s AI Platform Powers Increased Customer Engagement
The platform’s AI-Generated emotional language increased engagement and delivered deep customer insights
May 28, 2018 6:09 AM
 36 
Share
S&P Data to Create Up to 289 Jobs at New Edmundston Call Centre
S&P Data a customer service solution company, will create up to 289 jobs over the next five years at its new call centre in Edmunston, the company announced.
May 28, 2018 5:00 AM
 36 
Share

Latest Tweets

Industry Social Feed!
31 Minutes Ago
Firstsource Solutions
"Innovation distinguishes between a leader and a follower" - Steve Jobs #innovation #QuoteOfTheDay
36 Minutes Ago
Teleperformance France
En France la perception des services client est de plus en plus positive. Une bonne chose car les consommateurs français veulent un Service Client Exceptionnel! #relationclient Découvrez notre livre blanc : http://ow.ly/cLXH30k9XMP
41 Minutes Ago
Teleperformance Russia
Как вы думаете, по какому поводу клиенты онлайн-ритейлеров обращаются в контактный центр? http://bit.ly/tprussiablog #insightoftheday #teleperformance_ru_group #cx #contactcenter

Job Board

Search Jobs | Post Job (FREE)
Internal Resource Deployment Manager
Douglas Jackson
May 25, 2018 5:00 AM
Project Manager - Contact Centre (INTERIM)
Douglas Jackson
May 25, 2018 5:00 AM
Senior MI Analyst
Douglas Jackson
May 25, 2018 5:00 AM
Professional Collections Representative
Convergent
May 24, 2018 5:00 AM

Industry Blogs

More Blogs
May 25, 2018 5:00 AM
Teleopti - The Reality of AI for WFM – What it Means for Software Performance and Contact Center Processes
Following the launch of Teleopti’s Artificial Intelligence (AI) initiative, infusing core WFM with machine learning to make it more efficient and adaptive, Jeremy Hamill-Keays looks at the reality of AI for WFM. What is AI really and what effec... Read More...
 49 
Share
May 24, 2018 5:00 AM
Dialogic - Telecom Meets Digital: The Importance of Establishing Controls
Access to the internet has never been easier. Your phone has wifi data while at home and wireless data while on the go. Your favorite café and store offer wifi to guests. Your work files can be accessed remotely from across the world. While we... Read More...
 58 
Share
May 24, 2018 5:00 AM
Douglas Jackson Limited - The Missing Link to Employee Engagement
In a world where customers and employees have an ever-growing number of platforms to discuss and rate your company, customer and employee experience must be at the forefront of every successful businesses strategy;
‘Businesses that have an emp... Read More...
 58 
Share

Tip of the Day

Read More
Front Line Input
May 28, 2018 5:00 AM
 1
 154 
Share

Upcoming Events

Submit Event
AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
 3210 
Share