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IP Integration (IPI) announced that it has been honoured by Genesys with the EMEA Partner of the Year – Net New Logo Award. Read More...
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Magnus Geverts at Calabrio encourages organisations to re-think their cloud contact centre strategy. In the first of a new series of blogs, he shares three top tips for empowering employees using the latest cloud-based innovations in Workforce Engage... Read More...
February 26, 2021 5:00 AM
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Standing out among your competitors is no longer about having cool branding or witty content — it’s about the whole customer experience.
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February 20, 2021 5:00 AM
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If you are a small to medium business that finds itself time-poor and lacking refined sales skills, outsourcing call centre sales could be the best decision you ever make. At Call Assist, we understand the importance of sales and its role in a wide r... Read More...
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The pandemic has thrown everyone for a loop.
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If your contact center, like most, operates with teams consider giving each a team name. One of the best ways to do this is to ask each team to come up with their own name – usual ones include baseball teams, football teams, basketball teams, etc. If... Read More...
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