[HIDE]

Build Your Professional Network! Log in now (Not a member? click here to register FREE)

Lila Metcalf
Manager, Corporate Awards
Concentrix
17 Connections
Cristina Baldner
Operations Manager
Vistex
3 Connections
Natalie Gaunce
Director of Contact Center Operations
Humana, Inc.
85 Connections
Todd Stephens
Director- Humana Member Service Operations
Humana, Inc.
131 Connections
Chuck Browne
Customer Care Operations Manager
Vivint
367 Connections

Industry News

Click To Post Your News! | More News
WEBTEXT Brings Smart Messaging to Mitel Contact Center
AI chatbot escalation – Escalate AI bot conversation to a live Mitel contact center agent via the most popular messaging channels, including, SMS, MMS, Facebook Messenger & Twitter

June 20, 2019 4:38 AM
 76 
Share
Avaya Strengthens South Africa’s SME Support with New Partnership
Avaya Holdings has partnered with Even Flow Distribution, a value-added distributor of unified communication, telecoms, video conferencing, wireless and networking technology, to brings its solutions to market.
June 20, 2019 3:20 AM
 67 
Share
Dubai RTA Call Centre Wins Lifestyle, Transport Awards
Dubai’s Roads and Transport Authority (RTA) has won the Best Government Call Centre (Lifestyle) Award as well as the Best Industry Call Centre (Transport) Award of INSIGHTS Middle East.
June 20, 2019 2:01 AM
 61 
Share
Selligent Marketing Cloud Announces New Global Head of Revenue Marketing
Experienced senior marketer appointed to spearhead growth globally
June 20, 2019 12:43 AM
 98 
Share

Latest Tweets

Industry Social Feed!
26 Minutes Ago
HeroBase
HeroBase Connector makes it simple to synchronize your data between Microsoft Dynamics CRM and HeroBase guaranteeing seamless coordination of your sales and marketing activities. If you're interested in learning more, please visit us at http://www.herobase.com .
28 Minutes Ago
LeadDesk
We are now looking for a CLOUD SPECIALIST to strengthen our SysOps team, based in Kallio/Helsinki Please check the job details out: http://bit.ly/2WWgob0
31 Minutes Ago
NICE Systems
Returning as proud sponsors of @Public_SectorUK ’s #pss19 ! Hear about #analytics and #automation at stand H34.  Attendance is free >>  https://okt.to/G768JB .  #AI #RPA
33 Minutes Ago
Mphasis
Learn how InfraGenie™ leverages prescriptive analytics with robotic process automation to provide automated solutions for infrastructure incidents. Join the webinar: https://mphs.co/AutomationWebinar
33 Minutes Ago
Premiere Global Services
View your schedule and join meetings in one click all from the new Home tab -- now available on the GlobalMeet iOS app! Get started: http://bit.ly/2ZdS3Ks #LiveYourBestWorkLife

Job Board

Search Jobs | Post Job (FREE)
Administration Manager/Support Manager
Douglas Jackson
June 18, 2019 5:00 AM
Customer Support Analyst
Upstream Works
June 11, 2019 5:00 AM
Technical Business Analyst - UK
Upstream Works
June 11, 2019 5:00 AM
AR/Billing Manager
CallFire
June 10, 2019 5:00 AM
Customer Relationship Executive
Douglas Jackson
June 10, 2019 5:00 AM
VP of Partnerships
CallFire
June 7, 2019 5:00 AM

Industry Blogs

More Blogs
June 17, 2019 5:00 AM
Business Systems UK Ltd - Workforce Management V Workflow Management in the Back Office – What’s the difference?

Having the right workflow and workforce management capabilities in place can significantly improve your business performance and productivity in the back office, especially when combined together.
Workforce management takes care of your people (or... Read More...
 248 
Share
June 17, 2019 5:00 AM
Livesalesman - Simple Strategies to offer an awesome Post-Purchase Customer Experience
It is obvious for customer service to treat the actual purchase as the most important activity. The onus of converting a regular inquiry into orderlies on the employees and that could happen only if utmost importance is given to every step, which hel... Read More...
 240 
Share
June 14, 2019 5:00 AM
Numonix - Call Recording for Legal Firms: What you Need to Know






Legal firms like yours typically record client conversations to track billable hours, as well as for dispute resolution and evidentiary purposes. Some also record their interactions to assess staff performance and monitor client service l... Read More...
 165 
Share

Tip of the Day

Read More
Research Before You Buy
June 20, 2019 5:00 AM
 710 
Share

Upcoming Events

Submit Event
International Contact Center Week
Celebrate. Appreciate. Elevate.
Be a Part of the Only Week Long Celebration Dedicated Exclusively to the Contact Center Industry

Contact Centers are about People and every year thousands of centers around the World celebrate the industry we work ... Read More...
 1
 1239 
Share