Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Click To Post Your News!

Industry News

New unified experience combines the deepest intelligence with the most powerful engagement within the Khoros & Talkwalker platforms Read More...
September 28, 2022 10:37 PM
Virsae, the New Zealand based AI-Powered Analytics Platform for Enterprise Contact Centers, has formed a global partnership with Denmark based Headset Manufacturer Jabra. Read More...
September 28, 2022 8:45 PM
After seamless deployment, global meal-kit company is ready to unlock insights with speech analytics, frontline engagement, and quality monitoring to improve customer and agent experience Read More...
September 28, 2022 6:52 PM
Voice and Cloud Call Center solution provider extends ServiceNow native AI-tool and designer to deliver voice self-service workflows and experiences. Read More...
September 28, 2022 5:00 PM
The 108 service is run under the PPP model, with the government responsible for the assets
Read More...

September 28, 2022 3:07 PM
Introduces the Jabra Connect 5t which boasts 6-mic call technology
Read More...

September 28, 2022 1:15 PM
Showing 1 - 6 of 8243 items
More News

About us - in 60 seconds!

Submit An Article!

Featured Editorial

Experience, but Brands are not Empowering Contact Center Employees for Success
90% of managers think they are treating agents as brand guardians, yet only 33% of consumers agree Read More...

September 28, 2022
Inaugural research report finds major CX gaps and areas of opportunity, with only 12% of organizations collecting an equal amount of solicited and unsolicited feedback data
Read More...

September 26, 2022
Brands With Poor Customer Experience Will Be Cut First as “Skimpflation” Rises Read More...
September 19, 2022
Nearly a Quarter of Finance Leaders Plan to Increase CSS Funding, Despite Economic Pressures Read More...
September 16, 2022
Showing 1 - 4 of 1477 items
More Articles
Post Blog

Industry Blogs

Close Window
Poor customer service costs businesses about $75 billion annually. Given this tremendous loss, having poor customer service is not something you can ignore. To avoid ending up with a service your customers are unhappy with, you need to understand an... Read More...
September 17, 2022
Close Window
  The health sector faces a bulk of work daily as the demand for quality healthcare continues to increase. Even as the world is slowly returning to a pre-pandemic state, their services are needed now more than ever.  With that in mind, majo... Read More...
August 18, 2022
Close Window
  Remember those quarantine days when we were bored to death and wondered when we would be able to go on vacation again? And when we heard there’d be no travel limit anymore, we rushed to buy tickets to get revenge for those days we could... Read More...
August 16, 2022
Close Window
Regardless of what industry you are in, one thing will always remain the same: no customer wants to be left waiting. We have all called a company with a simple question or request, just to be put on hold and transferred from department to department.... Read More...
July 22, 2022
Showing 1 - 4 of 3123 items
More Blogs
Search Jobs

Job Board

Dialpad Read More...
September 29, 2022
Dialpad Read More...
September 29, 2022
Dialpad Read More...
September 29, 2022
Dialpad Read More...
September 29, 2022
Dialpad Read More...
September 28, 2022
Dialpad Read More...
September 28, 2022
Dialpad Read More...
September 28, 2022
Dialpad Read More...
September 28, 2022
Dialpad Read More...
September 28, 2022
Dialpad Read More...
September 28, 2022
Showing 1 - 10 of 1854 items
Submit Tips

Tip of the Day

If you are testing solutions for the first time I would first look at the skills that you are testing for. Secondly, determine how flexible that solution is, and how it fits with your company’s needs. You also need to determine how easy it is to use,... Read More...
September 29, 2022
Showing 1 - 1 of 1096 items
More Tips
Submit Event

Upcoming Events

17th Annual NEXT GENERATION BEST PRACTICES CX & CC Conference & Expo aimed at those who operate in North and South Americas, Europe, Middle East & Africa, Asia Pacific will help you with award-winning strategies and tactics from the best in the regio... Read More...

Members' Updates....

Raj Wadhwani -

The 2023 Awards are Open - Celebrate like these past winners and join the best in the contact center world! Check the AWARDS TO WIN tab at the top of this website!

September 26, 2022 1:14 PM
Raj Wadhwani -

September 25, 2022 4:56 PM
Scott Ross has connected with Nayef Tarraf
43 Minutes Ago
Abbygail Pillay has connected with Yaseerah Amod
48 Minutes Ago
Clint Waltman has connected with Kyle Naidoo
51 Minutes Ago
Welcome 2 New Members!: (Micaela Dyer, Oswald Aumuller) ... Click on their name to see their profile and say hello!
September 29, 2022 8:51 AM
Nomalanga Langa (South Africa) just joined our association! Welcome!
September 29, 2022 8:49 AM
Farhana Haffajee has connected with Scott Whitsitt
September 29, 2022 8:48 AM
Welcome 3 New Members!: (Shaylin Kamalall, Huegeshin Padayachee, Micaela Pillay) ... Click on their name to see their profile and say hello!
September 29, 2022 8:48 AM
Abbygail Pillay (South Africa) just joined our association! Welcome!
September 29, 2022 8:46 AM
Farhana Haffajee has connected with Juan Rall
September 29, 2022 8:44 AM

Load More

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =