Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Upcoming Events




How To Enter the 2020 Members' Choice Awards - For Vendors


Click To Post Your News!

Industry News

90 positions on way as First grows rail base Read More...
July 8, 2020 1:56 AM
Samsung offers a slew of contactless service options to consumers including Remote Support, Live Chat, Call Center Support and DIY videos on the Samsung Website and on YouTube
Read More...

July 7, 2020 11:56 PM
MaxContact has announced that it has partnered with C9 Communications to deliver an all in one cloud contact solution for Thomas Direct, an Australian company specialising in charitable lotteries, raffles and telefundraising. Read More...
July 7, 2020 9:56 PM
TPx Communications announced that its board of directors has named Don Joos, a proven leader with more than 20 years of experience in the technology industry, as chief executive officer, effective immediately. Read More...
July 7, 2020 7:56 PM
More News



At, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

Click Here to view

Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.

Premium Content (sponsored)

Sytel announces version 11 of their Softdial Contact Center™ (SCC) hosting platform, supporting fully blended voice, chat, email, SMS, video, and all social channels.
July 2, 2020 1:36 PM
The COVID-19 crisis is driving the fastest cultural transformation of our generation.Learn how contact centers are recognizing that the adaptations demanded by the acute crisis reveal promising new strategies with potential value extending well beyond the pandemic.
June 26, 2020 5:00 AM
Submit An Article!

Featured Editorial

An article looking at the challenges facing customer service agents working from home and how to overcome them. Read More...
July 6, 2020 5:00 AM
Emotion and fair treatment influence insurance consumers more than increased encouragement to switch providers Read More...
July 3, 2020 5:00 AM
More Articles
Search Jobs

Job Board

Advanced Call Center Technologies, LLC
June 25, 2020 5:00 AM
June 16, 2020 5:00 AM
June 4, 2020 5:00 AM
Post Blog

Industry Blogs

Close Window
You never get a second chance at a first impression.

While it might seem obvious, many medical practices don’t realize the power their receptionists have on their patients. From scheduling appointments to answering frequently asked questio... Read More...

July 2, 2020 5:00 AM
Close Window

Remote work has become increasingly trendy throughout the years. Technology may have paved the way, but remote work has become even more essential in recent days. With the spread of COVID-19 jeopardizing the health and safety of workers across in... Read More...

June 25, 2020 5:00 AM
Close Window
According to a study conducted by FlexJobs, remote work has grown 91% over the past 10 years. And that was before the COVID-19 crisis, which has even more of the working world doing so at home. Not only is remote work at an all-time high, but the nee... Read More...
June 23, 2020 5:00 AM
More Blogs
Submit Tips

Tip of the Day

Next time you have a team meeting ask everyone in advance to think about their worst experiences of dealing with other companies. Then at the meeting allocate some time at the end to hear all the horror stories. Make notes about what your team say. T... Read More...
July 7, 2020 5:00 AM
More Tips
Industry Social Feed!

Latest Tweets

Close Window
>9 out of 10 from every generation, Baby Boomers & below, say "easy-to-use online #banking capabilities are important," according to Aite Group. 61% of Young Millennials, 59% of Senior Millennials & GenXers, 54% of Baby Boomers, 42% of Seniors say they're VERY important. #fintech
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =