When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.
These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.
These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.
These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.
BECOME A MEMBER TODAY TO:
+ Much More
TELL A FRIEND
Tell a Friend!
Share this page with your contacts and let them know you visit ContactCenterWorld.com
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
CBTS maximizes contact center capabilities with CXsync, a cloud-based solution designed for innovative and flexible digital engagement between businesses and customers. Read More... December 6, 2022 11:37 AM
Partnership combines JRNI’s Customer Engagement Platform for scheduling appointments, events, and queuing with Mad Mobile’s Retail Associate Platform for managing customer shopping experiences online and in-store. Read More... December 6, 2022 9:50 AM
A joint police operation between the Policia Nacional, the French Police, and the Colombian Police, with the collaboration of Europol, has dismantled the alleged criminal organisation, which operated a call centre Spain, France, and Colombia. Read More... December 5, 2022 2:20 PM
When in business, nothing feels better than successfully closing a deal after a long call. But more often than not, doing this can be challenging for many entrepreneurs. Between negotiating, finding common ground, and figuring out fair compens... Read More... October 11, 2022
Voice over Internet Protocol (VoIP) systems are a more cost-effective alternative to traditional phone systems. For a fixed monthly bill, you get enterprise-grade business communication tools but without the expensive call rates of old landline tele... Read More... October 7, 2022
Poor customer service costs businesses about $75 billion annually. Given this tremendous loss, having poor customer service is not something you can ignore. To avoid ending up with a service your customers are unhappy with, you need to understand an... Read More... September 17, 2022
The health sector faces a bulk of work daily as the demand for quality healthcare continues to increase. Even as the world is slowly returning to a pre-pandemic state, their services are needed now more than ever. With that in mind, majo... Read More... August 18, 2022
Before you embark on any call center transformation, think first with the end in mind. Consider the experience that you want to give the customer, and then build back from there. You really want to take a look at your base customer and think about wh... Read More... December 6, 2022