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Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

DaMario Pendergrass
HR Generalist IV

Realpage

Tamika Byrd
Call Center Director

MassMutual

Daniel Persuitte
Customer Service Director

MassMutual

501

Shelby Faris
Marketing manager

Bright Pattern Inc

Michael Penn
Director, Sales Initiatives

Broadband Dynamics

Industry News

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Convergys Cebu Opens 2018 YOUnified HUGYAW with Fun Run for Charity

Convergys HUGYAW, a BPO employee event in Cebu launched its 6th year this April with a unique and remarkable charity fun run as the opening ceremony. 6,750 Convergys employees from 8 sites were joined by family and friends for the “RUN AS ONE” held l...
27 Minutes Ago

UnionBank Improves Customer Interaction with Aspect Software Omni-Channel Solution

In line with its digital transformation, Union Bank of the Philippines (UnionBank) has enhanced its customer service infrastructure, to further improve interaction between the bank and its clients and, at the same time, boost customer service agent p...
April 19, 2018 8:34 PM

CUA Invests in Customer Experience

Confirmit’s Fast Track solution speeds up Contact Centre’s CX
April 19, 2018 7:07 PM

OCBC Bank Initiates Conversational Commerce with Google

Users of the newly-released range of Google Home and Mini devices in Singapore will be able to chat with their pods about banking services offered by OCBC Bank in the latest iteration of the bank's voice commerce strategy.
April 19, 2018 5:40 PM

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12 Minutes Ago

NewVoiceMedia

If you'll be in NYC for #SalesforceTour on April 26, join us at Lucky Strike Bowl after the event! We're partnering with Traction on Demand and Dell Boomi to host a night you won't want to miss. Don't Wait. Register now! http://ow.ly/5QF430jzu1Z

23 Minutes Ago

SmartAction LLC

Five Customer Experience Trends to Watch for in 2018 and Beyond http://bit.ly/2quToxA #CX #AI #bots

24 Minutes Ago

PowerNet

We're ready for round 2 at @Channel_Expo ! Stop by booth #3074 for cookies, coffee and more!

24 Minutes Ago

First Data

Whatever your definition of "done" is, we're it! See you at the next Midwest #DevOps meetup! #DevOpsNenagh #FirstDataIreland #Agile #Scrum

26 Minutes Ago

CSG International

ICYMI: we have enhanced our #cable field-force management solution by integrating real-time traffic data. @cedmagazine has all the details: http://ow.ly/SVDa30jtZVv

Featured Editorial

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Introducing Gen Z – “Millennials on Steroids”

April 19, 2018 5:00 AM

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Omnichannel Customer Experiences: Do Consumers and Businesses See Eye-to-Eye?

April 18, 2018 5:00 AM

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Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Customer Service Manager

Douglas Jackson
April 19, 2018 5:00 AM

Data Analyst – 6 month contract

Douglas Jackson
April 19, 2018 5:00 AM

Senior Data Analyst

Douglas Jackson
April 19, 2018 5:00 AM

Business Analyst – IT focused

Douglas jackson
April 19, 2018 5:00 AM

Conseiller de Clientèle en Français – Webhelp, Porto

Webhelp Porto
April 18, 2018 5:00 AM

Industry Blogs

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April 18, 2018 5:00 AM

VoIP Supply - Office Solutions with Refurbished IP Phones & Wireless Headsets

Are you looking for a complete IP phone and headset solution for your workplace, but have a limited budget? Consider buying a Refresh IP phone from our refurbished stock and pairing it with a wireless or wired headset.
Here are a few examples of wh... Read More...

April 18, 2018 5:00 AM

VoIP Supply - What is the Password for the RenegadePBX Pro 75?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with ever... Read More...

April 17, 2018 5:00 AM

Welsh Contact Centre Forum - New Welsh Contact Centre Forum Membership Packages Announced

New Associate Membership Packages
Platinum
1 year Membership
2 x people to 4 x quarterly forum meetings a year
1 x stand at 1 x quarterly forum meeting
4 x marketing emails within year of membership
Website presence
Marketing of any events/n... Read More...