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Industry News

The Department of Education (DepED), under the leadership of Vice President and Education Secretary Sara Duterte, has strengthened further its efforts to protect learners from abuse, violence, and exploitation. Read More...
November 28, 2022 7:14 PM
The Goa State Animal Welfare Board decided to set up Quick Response Call Centre Veterinary Hospitals and Mobile Clinics in both the districts to provide timely treatment to stray animals found injured on the road. Read More...
November 28, 2022 2:14 PM
Tata Tele Business Services (TTBS) has announced the strategic expansion of its cloud communication suite Smartflo with WhatsApp Business Platform. Read More...
November 25, 2022 9:12 PM
PCS union members working for Hinduja Global Solutions (HGS) in Liverpool have so far taken 4 weeks of strike action in a dispute over pay and conditions and are ready to take more action if the employer fails to improve the offer. Read More...
November 25, 2022 6:00 PM
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November 25, 2022 2:48 PM
Domino’s Pizza Nigeria, a provider in the Quick Service Restaurant (QSR) sector in Nigeria, is partnering its long-term service provider and Customer Centric telecommunications company, 9mobile to launch its new Call Centre. Read More...
November 25, 2022 11:36 AM
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Analyzes how financial institutions are working to close customer expectation gap and how experience leaders are outpacing their competitors Read More...
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November 25, 2022
In these uncertain economic times, how do we nurture agents to secure revenue? Recent research shows consumers believe there is a direct correlation between contact centres and brand loyalty. Magnus Geverts of Calabrio discusses what organisations ca... Read More...
November 23, 2022
Retailers Must Embrace Automation Throughout the Retail Enterprise; Biggest Gaps Lie in the Contact Center, the Hiring Process, and Private Messaging for Customer Engagement at Scale
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  When in business, nothing feels better than successfully closing a deal after a long call. But more often than not, doing this can be challenging for many entrepreneurs. Between negotiating, finding common ground, and figuring out fair compens... Read More...
October 11, 2022
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Voice over Internet Protocol (VoIP) systems are a more cost-effective alternative to traditional phone systems. For a fixed monthly bill, you get enterprise-grade business communication tools but without the expensive call rates of old landline tele... Read More...
October 7, 2022
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Poor customer service costs businesses about $75 billion annually. Given this tremendous loss, having poor customer service is not something you can ignore. To avoid ending up with a service your customers are unhappy with, you need to understand an... Read More...
September 17, 2022
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  The health sector faces a bulk of work daily as the demand for quality healthcare continues to increase. Even as the world is slowly returning to a pre-pandemic state, their services are needed now more than ever.  With that in mind, majo... Read More...
August 18, 2022
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Always question claims made by vendors. You shouldn’t believe everything that the sales guide tells you. The second thing is to look for vendors that are clearly focusing on one specific area so you get the best product. On the other hand you need to... Read More...
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