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Chai Domingo
Director, Contact Center
RealPage Philippines
475 Connections
Rippeon Fong
Programs Specialist
HKT
1202 Connections
Mattie Minas
General Manager, Customer Contact Centres
Spotless
4 Connections

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February 24, 2020 3:30 AM
Cognizant Technology Solutions
Companies that embrace #data , #IoT and #AI are ahead in the digital maturity curve and profiting more. @PaulRoehrig http://bit.ly/2v0Uk2v
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February 24, 2020 2:59 AM
AIS Call Center
สนุกได้ทุกเวลากับไอเทมสุดน่ารักจากน้องอุ่นใจ ซื้อได้ที่ Aunjai with you ในสถานี BTS สยาม ฝั่งทางออก 6 https://goo.gl/maps/2A4ijdpovJx66r6V7 เปิดทุกวัน ตั้งแต่เวลา 10.00 – 20.00 น. #Aunjaiwithyoushop #น้องอุ่นใจ
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February 24, 2020 2:43 AM
Teleperformance Philippines
On the day that @Teleperformance announced it’s 2019 record high growth and results, our CEO Daniel Julien was on @SkyNews and talked about our work-at-home model. https://youtu.be/1JzaSP_DH_A #EachInteractionMatters #Teleperformance
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February 24, 2020 2:31 AM
247 CSR
BPO Word of the Day: A voice response unit (VRU) manages the front end of inbound phone calls. Voice response units (VRUs) typically play a recorded greeting for callers and then present them with menu options.
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February 24, 2020 2:12 AM
VoxPro
At our #EffortlessCXSummit , CX leaders came together to discuss how best to enable effortless #CX . We have all their answers in our new #ebook . https://bit.ly/34XVfOk

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Director of DevOps
CallFire
February 20, 2020 5:00 AM
Team Leader (Internal Only)
Echo Managed Services
February 19, 2020 5:00 AM
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Echo Managed Services
February 19, 2020 5:00 AM
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Echo Managed Services
February 17, 2020 5:00 AM
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Echo Managed Services
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CallFire
February 11, 2020 5:00 AM

Industry Blogs

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February 19, 2020 5:00 AM
PATLive - 6 Simple Ways to Create a Lifetime Customer Base
All businesses understand the value of customer acquisition, placing enormous amounts of time, energy, and money into attracting and converting new customers. Adding new customers to your roster is essential for growth, so this is a justified priorit... Read More...
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February 19, 2020 5:00 AM
Livesalesman - Best practices followed by Fortune 500 Companies to manage their call centers
Fortune 500 companies are the most celebrated and valued and every company worth its salt wants to emulate them. Success of fortune 500 companies cannot be attributed to one single factor. However, their customer centric approach and customer-focused... Read More...
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February 19, 2020 5:00 AM
Integrated Telemanagement Services - Boosting productivity with Workplace Analytics


Workplace Analytics allows managers to assess their employees’ performance using the data gathered from Office 365. Unlike past Microsoft productivity tools that showed only the user’s own information, Workplace Analytics allows both ... Read More...
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Quality Provided By Agents
February 23, 2020 5:00 AM
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Upcoming Events

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Call & Contact Centre Expo
The Call & Contact Centre Expo is Europe's leading call centre exhibition showcasing the latest and most effective technologies, strategies and advancements in the contact centre world to over 7,000 contact centre professionals! Read More...
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2020 AMERICAS - NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES Conference
15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
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2020 EMEA - NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES Conference
15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
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