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Mark Littlejohn
Operations Data Management Consultant
MassMutual
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Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
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Jaimee Cowart
Supervisor II
Realpage
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Caleb Deleault
Team Specialist
MassMutual
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Industry News

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Helsinki-based Lumoa Raises Funding to Take AI-powered CX Analytics to New Markets
The Helsinki-based SaaS company Lumoa, which provides AI-powered customer experience analytics software for medium and large sized companies across the Nordics, has just secured funding. The investment round was led by Icebreaker.vc, along with seria...
June 18, 2018 5:00 AM
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Isle of Wight Council Call Centre: Max Wait Times Nearly Double Since January
The maximum time Islanders are being forced to wait to have their calls answered by the Isle of Wight council has near doubled in just three months from January – but it’s still down on last year.
June 15, 2018 1:00 AM
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MultiChoice Extends Customer Call Service Hours for 2018 FIFA World Cup
With the 2018 FIFA World Cup only a few days away, MultiChoice Nigeria has announced an extension of its Call Centre operating hours from 8am till midnight daily, until the 16 July, 2018.
June 14, 2018 9:00 PM
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Jyväskylä Energy Finland Signs Three-Year Contract With TaKaDu
TaKaDu will be deployed in the Finnish utility to improve network efficiency and customer service, while reducing costs
June 14, 2018 5:00 PM
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Latest Tweets

Industry Social Feed!
June 16, 2018 1:04 PM
Dimension Data
"We're losing a rhino every 8 hours" Our very own Bruce 'Doc' Watson explains to @BBCRoryCJ the role tech has played in reducing animal poaching and the success of our #ConnectedConservation pogramme. @BBCTechTent https://bbc.in/2y2FhWz
June 16, 2018 1:02 PM
Brand Embassy
Weekend Read: The Most Important Emotions for Customer Loyalty https://hubs.ly/H0cBwHC0 #CX #CustExp
June 16, 2018 1:00 PM
Volkart May
The Importance of Collaboration When Outsourcing Inside Sales and Customer Service - http://www.volkartmay.com/outsourcing/collaboration-outsourcing-sales-service/
June 16, 2018 12:47 PM
Knowlarity
Belt up for the Father's Day video later today! Here's a small surprise for you all ;) #FathersDay #2018 #AwfisNotOffice #AmbienceMallGurgaon #CantWait
June 16, 2018 12:45 PM
Telelink Call Centre
It's #SelfCareSaturday ! What are you doing to take care of yourself today?

Job Board

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Dialer Strategy Manager
Convergent
June 14, 2018 5:00 AM
SQL Database Admin
Abtran
June 13, 2018 5:00 AM
Payment Processing Manager
Convergent
June 11, 2018 5:00 AM
Collections Manager
Echo Managed Services
June 11, 2018 5:00 AM
Team Manager – 9 Month FTC
Douglas Jackson
June 11, 2018 5:00 AM
Head of Health & Safety
Douglas Jackson
June 11, 2018 5:00 AM

Industry Blogs

More Blogs
June 15, 2018 5:00 AM
MedConnectUSA - Medical Answering Services Don’t Go on Vacation, So That You Can!

As we move into summer, we think about vacations. Or at least we should. Vacations are a time to take a break from work, enjoy time with family and friends, and come back refreshed, ready to reengage with our work and our patients. 


Take ... Read More...
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June 14, 2018 5:00 AM
Creative Virtual - [Meet the Team] Rachael Needham: Building Positive Relationships and Grounding Chatbot Technology in Human-ness

By Mandy Reed, Marketing Manager (Global)
Creative Virtual is one of only four companies in London to be recognised by The Queen’s Awards for Enterprise in the category of Innovation in 2017. The company was selected for this honour not only... Read More...
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June 14, 2018 5:00 AM
mattersight - Mattersight To Attend 19th Annual Customer Contact Week
It’s just a couple of shorts week until the 19th annual Customer Contact Week (CCW) event, and we couldn’t be more excited. CCW’s inspirational keynotes, in-depth educational opportunities, and community-oriented approach form a mem... Read More...
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Tip of the Day

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Cancel Training At Your Peril
June 18, 2018 5:00 AM
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Upcoming Events

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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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