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Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Mark Littlejohn
Operations Data Management Consultant

MassMutual

210

Tamika Byrd
Call Center Director

MassMutual

Lea Daigneault
Workforce Management Analyst

MassMutual

Mikhail Rogov
Vice President, Application Development

Scivantage

Anthony De Cicco
President

Versato

Industry News

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Bright Pattern Integrates with GoVivace to Bring Advanced Voice Technologies to Customers

Bright Pattern, a provider of omnichannel contact center software, integrates with GoVivace for advanced speech technology
18 Minutes Ago

Tech Support Scams Surge 24 Percent

Fifteen percent of those affected lost money, with losses ranging from $200 to $400 or more, Microsoft finds
April 25, 2018 2:48 AM

Air Namibia Appoints APG Network for West Africa Sales

Air Namibia has appointed APG Network as its General Sales and Service Agents (GSSA) in Ghana and Nigeria.
April 24, 2018 11:58 PM

Call 14455 for Ambulance Emergency Helpline

Realising the critical role played by ambulances, JSS Hospital, Mysuru, has introduced advanced high-tech ambulance services.
April 24, 2018 9:08 PM

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Mindsight

What Does Real #Omnichannel Service Look Like? via @forbes http://bit.ly/2qQRmbA

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Cognizant Technology Solutions

We're provided with a variety of learning and training experiences to expand our #careers at Cognizant! #diversity #GreatPlace2Work Celebrate Diversity & Grow in Your Career at Cognizant

18 Minutes Ago

Unisys

A closer look at the real meaning of hybrid #cloud & how to approach it http://bit.ly/2GWMgob via @NetworkWorld

19 Minutes Ago

Harte-Hanks

How #Marketing Through #VoiceTechnology Will Put Savvy Brands Ahead of the Curve http://trap.it/T5h7W #AI #data #martech

20 Minutes Ago

ContactCenterWorld

News : Bright Pattern Integrates with GoVivace to Bring Advanced Voice Technologies to Customers https://www.contactcenterworld.com/view/contact-center-news/bright-pattern-integrates-with-govivace-to-bring-advanced-voice-technologies-to.aspx

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“Working Together to Drive Success” – What a Military Mindset Can Teach Customer-Facing Businesses

April 25, 2018 5:00 AM

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The Top Three Ways to Drive Growth and ROI in the Services Industry

April 24, 2018 5:00 AM

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Members' Updates....

Eren Ulger has connected with Miray Yılmaz Okunakol
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Ray Collyer has connected with Miray Yılmaz Okunakol
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Ammar Mustafa (Turkey) just joined our association! Welcome!
April 25, 2018 8:19 PM

These members have industry anniversaries today (Mark Green, Tina Till)
April 25, 2018 7:15 PM

Pawan Kumar has connected with Sarah Brady
April 25, 2018 6:27 PM

Brian Rails just joined our association! Welcome!
April 25, 2018 5:20 PM

David Bishop has connected with Daniel Persuitte
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David Birittieri has connected with Daniel Persuitte
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Natallie Kwassi has connected with Rolands Smilga
April 25, 2018 3:40 PM

Job Board

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Senior Customer Service Operations Manager

Douglas Jackson
April 25, 2018 5:00 AM

Web Developer

Inktel
April 24, 2018 5:00 AM

Bilingual Client QA Call Center Representitive

Convergent
April 23, 2018 5:00 AM

Customer Service Advisors - Model Farm Road, Cork

Abtran
April 23, 2018 5:00 AM

Human Resources Generalist

Convergent
April 23, 2018 5:00 AM

Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Industry Blogs

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April 24, 2018 5:00 AM

VoIP Supply - Mitel to be Acquired by Investor group for $2 billion Cash

April 24th, 2018 - Mitel®, a leading unified communications solutions provider for businesses, today announced that it has entered into a definitive arrangement agreement to be acquired by an investor group led by affiliates of Searchlight Capita... Read More...

April 23, 2018 4:47 PM

Calabrio - Contact Center Leaders: 16 Telling Questions that Reveal How Well You Really Know Your Customers

As you well know, contact center data captured during your agents’ interactions with customers can give you critical insights that help you outpace your competitors and evolve your business. And today’s rich combination of speech analytic... Read More...

April 23, 2018 5:00 AM

FCR - The Dead Giveaway for a Canned Customer Service Response

The Benefits and Drawbacks of Macros
It’s possible that I’ve beaten the topic of macros (canned responses) to death in past articles but I have some new thoughts today. You’d be hard pressed to find a support team that doesn&... Read More...