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Mark Littlejohn
Operations Data Management Consultant
MassMutual
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Christina Prince
Team Leader II
Realpage
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Chuck Browne
Customer Care Operations Manager
Vivint
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Michael Penn
Director, Sales Initiatives
Broadband Dynamics
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Chris Bauserman
VP, Product and Segment Marketing
NICE inContact
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Industry News

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Frost & Sullivan Recognizes Cisco for Its Cyber Security Capabilities and Customer Experience Solutions
Cisco Systems bags four awards in the Enterprise Infrastructure category
July 21, 2018 5:04 AM
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Bright Pattern's Latest Release Delivers Effortless, Personalized, Omnichannel Customer Experiences
The latest release of the easiest cloud contact center software for any size business provides innovative video chat escalation, easy-to-use agent interface updates, GDPR and PCI compliance advancements, and omnichannel communication enhancements
July 21, 2018 5:01 AM
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Allied Telecom Launches New Portal for Voice and Unified Communications Clients
Allied’s new portal provides an improved client experience for voice account management and administration.
July 21, 2018 4:17 AM
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To Address Waterlogging Issues SDMC Launches Helpline Number 23228325
In order to resolve complaints related to waterlogging in its areas, South Delhi Municipal Corporation (SDMC) on Tuesday launched dedicated helpline number 23228325 which will remain available on all working days during office hours.
July 21, 2018 3:29 AM
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Marchex
Several national #AutoServices chains use Marchex to surface actionable insights from the calls they rely on to generate business. By optimizing call handling, these companies can increase sales opportunities. #SpeechAnalytics #Tires http://bit.ly/2O3iSMO
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Comm100 Network Corporation
From Traditionalists to #GenZ , understanding each generation's communication styles, management preferences, and workplace priorities has changed the way we understand the workforce. Are you onboard? https://buff.ly/2HSYmOP #EmployeeEngagement #Management #Millennials
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Été à Lyon : des parcours fraîcheur en toute #accessibilité https://hndcp.fr/a11005?utm_source=dlvr.it&utm_medium=twitter
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Flowroute
Thinking about setting up phone number masking? Check out how to set it up with #freeswitch #Lua & #Flowroute http://bit.ly/2zHLt3h

Job Board

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Customer Relations Leader
Douglas Jackson
July 20, 2018 5:00 AM
Sr Talent Acquisition Recruiter
Inktel
July 16, 2018 5:00 AM
Content Marketing Executive
Douglas Jackson
July 16, 2018 5:00 AM
Consumer Insight Analyst
Douglas Jackson
July 16, 2018 5:00 AM
Contact Centre Manager (3 month contract)
Douglas Jackson
July 16, 2018 5:00 AM

Industry Blogs

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July 19, 2018 5:00 AM
The Connection - Verbatim or Paraphrasing: Which Call Center Script is Best for You?
Call centers use scripts for several reasons. Scripting allows you to control messaging and ensure agents are providing a consistent service experience to every customer. Scripts help move calls along efficiently. And they can reinforce your brand as... Read More...
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July 19, 2018 5:00 AM
Teleperformance - TP Talks: Hear from the Best in Business Strategies and CX

The TP Talks webinar series features some great speakers talking about real business strategies and delivering a great customer experience (CX). As companies across the globe strive to adopt more customer-centric operating models, this webinar seri... Read More...
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GLOBAL EVENT - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the World! Read More...
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