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Raul Polanco
Contact Center Supervisor
IGT USA
28 Connections
Walter Ngotho
Social Media Manager
Sportpesa
89 Connections
Tim Izatt
Director of Customer Operations
Vivint
386 Connections
Jaimee Cowart
Supervisor II
Realpage
4 Connections
Christina Prince
Supervisor II
Realpage
15 Connections

Industry News

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New Research Reveals the Top Contact Centre Technology Trends Over the Next 12 Months
Research from Aspect Software finds artificial intelligence, chatbots and automation will dominate contact centre development over the next year.

May 22, 2018
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Star2Star Places Among Top 10 North American UCaaS Leaders In 2018 IHS Markit Report
Star2Star Communications announced its inclusion among the Top 10 UCaaS Service Providers in North America, according to IHS Markit, a global business information company. This is Star2Star's fourth year being recognized in this list of top cloud com...
May 21, 2018 10:35 PM
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RingCentral Announces Certified Partners Program with SD-WAN Vendors
Provides Enterprises with Network Choices for Optimal Performance
May 21, 2018 9:11 PM
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Sunovion Answers Becomes a J.D. Power 2017 Certified Contact Center
Sunovion’s contact center is recognized for providing “An Outstanding Customer Service Experience”
May 21, 2018 7:46 PM
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Latest Tweets

Industry Social Feed!
May 21, 2018 1:30 PM
Metaswitch Networks
Excited to break ground on for our new headquarters in Enfield https://twitter.com/commppluk/status/998499671587852289 Metaswitch Networks added, Commercial People UK   @commppluk - @Metaswitch Plans Impressive New Headquarters in Enfield https://www. commercialpeople.com/commercial-pro perty-news/metaswitch-plan-impressive-new-headquarters-in-enfield-2873/  …
May 21, 2018 1:29 PM
Flowroute
Interested in becoming a Flowroute reseller? Check out our new program to help you spin up your #MSP business. http://j.mp/2rXAosm #Telecom #SIPtrunking
May 21, 2018 1:29 PM
RankMiner
Predictive voice analytics provides useful data to evaluate agent performance #customerexperience #analytics http://rankminer.com/the-emotional-state-of-your-customer/
Showing 1 - 5 of 521191 items

Job Board

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Financial Planning Analyst
Douglas Jackson
May 21, 2018
Information Analyst
Douglas Jackson
May 21, 2018
Contact Centre Manager
Douglas Jackson
May 18, 2018
Sales Executive
Intelligent Contacts, Inc
May 17, 2018
Payment Processor
Convergent
May 17, 2018
Showing 1 - 8 of 506 items

Industry Blogs

More Blogs
May 17, 2018
VoIP Supply - Refurbished Polycom VVX410 Review: Like-New VoIP Phones at a Lower Cost

Our Refresh program is one of a kind.  It is the opportunity to purchase “like-new” VoIP equipment at a lower cost. This is especially nice for resellers and business owners buying in larger quantities.
 

While we co... Read More...
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May 17, 2018
Plum Voice - Fairly Allocate Call Transfers to Multiple Contact Centers

Juggling Multiple Call Centers
When customers call your company, you can provide a wide range of information and services with the right IVR applications. Sometimes, however, customers have complex issues that automation can’t address. When ... Read More...
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May 17, 2018
FLS Connect - Dialing Cell Phones – PA-18 Case Study
In an even split A/B test for the 2017 PA elections where half the turnout universe received a cell phone call and the other half did not, turnout increased in all age groups, frequencies and calculated party.



Source: https://www.flsconnect.co... Read More...
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May 17, 2018
Callbox - Track These KPIs and Learn How to Increase Sales Call Volume [VIDEO]

Telemarketing still pretty much remains a numbers game.
To deliver results, calls need to be made at scale.
Not convinced?
Let’s do the math…
Let’s say your funnel looks like this:



 
15% of contacts you reach are... Read More...
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Tip of the Day

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Upcoming Events

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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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ASIA PACIFIC - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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