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Richard DeMonte
Director, Business Operations

Scivantage

Christina Prince
Supervisor II

Realpage

Michael Penn
Director, Sales Initiatives

Broadband Dynamics

DaMario Pendergrass
HR Generalist IV

Realpage

Caleb Deleault
Team Specialist

MassMutual

Chris Bauserman
VP, Product and Segment Marketing

NICE inContact

Industry News

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Bright Pattern Integrates with NICE WFO

Bright Pattern, announced its integration with NICE Workforce Optimization (WFO) powered by advanced analytics
April 19, 2018 2:21 AM

Invita, RBH in Deal for Cloud Contact Centre

Bahrain-based Invita, an ISO 9001:2008 and PCI DSS v3.2 certified regional provider of Business Process Outsourcing (BPO) services, have signed a contract with Royal Bahrain Hospital for Cloud Contact Center Services.
April 18, 2018 11:09 PM

Rostelecom Launches 112 Emergency System in Tomsk

Russian operator Rostelecom announced that it launched the 112 emergency system in the Tomsk region.
April 18, 2018 7:57 PM

River Clyde Homes Customers Experience Benefits of 24-hour Service

River Clyde Homes is celebrating success one year after launching its local 24-hour a day customer contact centre.
April 18, 2018 4:45 PM

Latest Tweets

Industry Social Feed!

16 Minutes Ago

NewVoiceMedia

Getting emotional: experts share secrets to CX success https://www.newvoicemedia.com/blog/getting-emotional-experts-share-secrets-to-cx-success

21 Minutes Ago

Madison MK

Créditos al consumo y redes sociales. ¿Cómo actúan las entidades financieras? https://hubs.ly/H0bK0wP0

21 Minutes Ago

Hays

Will your #CV end up in the recruiter's yes pile? https://bddy.me/2Hw7VTt #recruitment #CVtips

22 Minutes Ago

GizmoSupport

Explore how #Surveillance helps getting rid of significant security & safety concerns in your Business. Read Here: https://zurl.co/Do7kw

22 Minutes Ago

EXL Service

“It was a total pleasure to go through the journey of creativity and coding”. Meet Team Byting Pythons, #1 winner of HR Hackathon. Their designed game not only had elements of adventure for the player but also showcased their smart coding approach. http://bit.ly/2qOi9Ft

Featured Editorial

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Introducing Gen Z – “Millennials on Steroids”

April 19, 2018 5:00 AM

Omnichannel Customer Experiences: Do Consumers and Businesses See Eye-to-Eye?

April 18, 2018 5:00 AM

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Members' Updates....

Parmeshwar Karkale has connected with Sarah Brady
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April 19, 2018 9:47 AM

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April 19, 2018 8:59 AM

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April 19, 2018 8:59 AM

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April 19, 2018 7:30 AM

Sally Haridi has connected with Kassondra Riley
April 19, 2018 7:29 AM

Job Board

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Medicare and Commercial Account Specialist - Remote

Convergent
April 17, 2018 5:00 AM

Head of Sales

Douglas Jackson
April 17, 2018 5:00 AM

Forecasting Analyst

Douglas Jackson
April 17, 2018 5:00 AM

Insight Manager – Online Gambling

Douglas Jackson
April 16, 2018 5:00 AM

Business Analyst

Upstream Works
April 13, 2018 5:00 AM

Infrastructure Analyst

Upstream Works
April 13, 2018 5:00 AM

Industry Blogs

More Blogs

April 17, 2018 5:00 AM

Welsh Contact Centre Forum - New Welsh Contact Centre Forum Membership Packages Announced

New Associate Membership Packages
Platinum
1 year Membership
2 x people to 4 x quarterly forum meetings a year
1 x stand at 1 x quarterly forum meeting
4 x marketing emails within year of membership
Website presence
Marketing of any events/n... Read More...

April 17, 2018 5:00 AM

Specialty Answering Service - Frequently Asked Questions (FAQs) About Answering Services

At Specialty Answering Service, we often get asked many questions regarding the ins and outs of how answering services work, what they do, and how much they cost - among other things. We thought is would be a great idea to consolidate our most freq... Read More...

April 17, 2018 5:00 AM

Teleperformance - Teleperformance CX Lab: Each Interaction Matters

In such a fast-paced era, customer behavior can change in an instant, as trends quickly come and go. Therefore, conducting detailed research and communicating with customers are two important factors for companies to know what customers want and ne... Read More...