Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Click To Post Your News!

Industry News

Northern Ireland’s Helplines Awareness Day takes place tomorrow and aims to highlight how vital telephone support services are within the province’s health and social care landscape.
Read More...

March 23, 2023 2:24 PM
The CMS contract marks Think’s first prime contract award, an exciting milestone for their government services division. Read More...
March 23, 2023 9:36 AM
LV19 empowers contact center professionals to deliver game-changing customer experiences and drive collaboration and productivity Read More...
March 23, 2023 4:48 AM
Route Mobile has been selected by Robi Axiata. Read More...
March 23, 2023
By integrating with SAP CRM Sales and SAP CRM Service Manager, the solution delivers rich cloud contact center capabilities designed to enhance customer engagements while optimizing business workflows and operations Read More...
March 22, 2023 7:14 PM
Accidental poisonings are a leading cause of preventable injury and death in Canada
Read More...

March 22, 2023 1:54 PM
Showing 1 - 6 of 7556 items
More News

About us - in 60 seconds!

Submit An Article!

Featured Editorial

The augmented staffing model allows businesses to save money without compromising the experience. Read the benefits of the augmented team. Read More...
March 22, 2023
According to the new report, 91% of retailers are experiencing an increase in return rates, yet most continue to treat returns as a cost of doing business
Read More...

March 15, 2023
Research shows that 99% of marketers say they will shift their customer engagement strategies as consumers tighten their everyday spending Read More...
March 13, 2023
A new study found that consumers get annoyed when brands inundate them with messages that don’t reflect their interests or engagement expectations Read More...
March 8, 2023
Showing 1 - 4 of 1517 items
More Articles
Post Blog

Industry Blogs

Close Window
Call center quality assurance (QA) is an important part of any organization’s customer service strategy. It requires evaluating the performance of call centers and agents, identifying areas for improvement, and providing feedback to ensure qual... Read More...
February 12, 2023
Close Window
Call Assist’s professional virtual office services in Geelong give clients the perfect blend of affordability, usability and efficiency.
Whether you are a start up, a government agency or an established business it makes perfect sense to outso... Read More...

January 29, 2023
Close Window
We have all experienced automatic call distribution (ACD), sometimes also called automated call distribution, when calling our favorite (or not so favorite) companies.    
Here’s what ACD often sounds like: “Please ho... Read More...

January 27, 2023
Close Window
Agent compliance infractions can lead to unwanted penalties for your organization. Consider this:

Dodd-Frank Act penalties can amount to $1 million or more
PCI Compliance penalties can be $5,000 per month per agent
MiFID II infrac... Read More...

January 27, 2023
Showing 1 - 4 of 2227 items
More Blogs
Search Jobs

Job Board

Dialpad Read More...
March 23, 2023
Dialpad Read More...
March 21, 2023
Dialpad Read More...
March 21, 2023
Showing 1 - 10 of 2343 items
Submit Tips

Tip of the Day

When I call an organisation, to a degree I expect the person I speak to use the same language as I do and not to talk down to me. What I therefore dislike is agents/reps who launch immediately into techno babble without checking my knowledge. In addi... Read More...
March 23, 2023
Showing 1 - 1 of 1095 items
More Tips
Submit Event

Upcoming Events

Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

Disco... Read More...

Members' Updates....

Raj Wadhwani -

Are you planning to attend events in 2023? Check the events to attend link at the top of this page. Here are some recent comments from our delegates

December 29, 2022 12:19 PM
Yaseerah Amod has connected with Edgar
March 23, 2023 12:52 PM
Inés Martinez has connected with Edgar
March 23, 2023 12:52 PM
Demi Apriliani has received more votes for Industry Champion Awards Program
March 23, 2023 2:02 AM
Philip Maziere is celebrating a work anniversary!
March 22, 2023 7:46 PM
Amir Hossein Yazdani has connected with Sharon Price
March 22, 2023 10:38 AM
Amir Hossein Yazdani has connected with Jennifer Darren
March 22, 2023 10:38 AM
Sharon Price has connected with Norvia Bartley
March 22, 2023 9:47 AM
Bharat Parshotam has received more votes for Industry Champion Awards Program
March 22, 2023 7:50 AM
Sharon Price has connected with Rajesh Kumar
March 22, 2023 7:39 AM
Tyler Zawacki has connected with Rajesh Kumar
March 22, 2023 7:39 AM

Load More

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =