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Richard DeMonte
Director, Business Operations
Scivantage
34 Connections
Raul Polanco
Contact Center Supervisor
IGT USA
34 Connections
Winnie Boro
Customer Service Shift Manager
Sportpesa
88 Connections
Jaimee Cowart
Supervisor II
Realpage
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Industry News

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NICE inContact to Receive FedRAMP Authorization to Operate
As the first FedRAMP authorized cloud contact center SaaS provider, NICE inContact brings its platform to help government contact centers protect information when moving to the cloud.
May 26, 2018 3:58 AM
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NEC awards Top Performers at NEC EMEA Partner Conference 2018 in the Netherlands
NEC and Business Partners demonstrate strong mutual commitment at highly successful event
May 26, 2018 2:36 AM
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TelOne in Client Service Campaign
TelONE has launched a client experience improvement campaign through which it is rallying staff members to deliver top drawer services to clients
May 26, 2018 1:13 AM
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Noble Systems Announces ‘Innovations Award’ Winners at SNUG 2018
Contact center technology achievements recognized by global customer communications provider
May 25, 2018 11:51 PM
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There's a direct correlation between your speed-to-lead and your department's sales numbers and productivity. http://bit.ly/2xbCOsu #SpeedtoLead #Sales
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Teaching companies and professionals to embrace digital marketing is@MikeMoran's M.O. He does, however insist that the process will take more than giving it a big hug. Dang. https://www.business2community.com/digital-marketing/what-is-holding-you-back-in-digital-marketing-02057017 #SaturdayMorning #DigitalMarketing #marketing #success #tools #shoutout
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Need some advice about migrating over from your PRI to SIP? http://j.mp/2Dafrhu #CloudComm #SIPtrunking
May 27, 2018 1:24 AM
Coveo
It's time to accept that digital transformation isn't just a buzzword. @floisand will be giving you the scoop during "Moving Forward: Digital Transformation in the Era of Relevance." Only at #CoveoImpact . http://impact.coveo.com/#agenda-sessions

Job Board

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Internal Resource Deployment Manager
Douglas Jackson
May 25, 2018 5:00 AM
Project Manager - Contact Centre (INTERIM)
Douglas Jackson
May 25, 2018 5:00 AM
Senior MI Analyst
Douglas Jackson
May 25, 2018 5:00 AM
Professional Collections Representative
Convergent
May 24, 2018 5:00 AM

Industry Blogs

More Blogs
May 25, 2018 5:00 AM
Teleopti - The Reality of AI for WFM – What it Means for Software Performance and Contact Center Processes
Following the launch of Teleopti’s Artificial Intelligence (AI) initiative, infusing core WFM with machine learning to make it more efficient and adaptive, Jeremy Hamill-Keays looks at the reality of AI for WFM. What is AI really and what effec... Read More...
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May 24, 2018 5:00 AM
Dialogic - Telecom Meets Digital: The Importance of Establishing Controls
Access to the internet has never been easier. Your phone has wifi data while at home and wireless data while on the go. Your favorite café and store offer wifi to guests. Your work files can be accessed remotely from across the world. While we... Read More...
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May 24, 2018 5:00 AM
Douglas Jackson Limited - The Missing Link to Employee Engagement
In a world where customers and employees have an ever-growing number of platforms to discuss and rate your company, customer and employee experience must be at the forefront of every successful businesses strategy;
‘Businesses that have an emp... Read More...
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May 26, 2018 5:00 AM
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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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