When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.
Strictly Necessary Cookies
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.
Cookies used
ContactCenterWorld.com
Performance Cookies
Active
These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.
Cookies used
Google Analytics
Functional Cookies
Active
These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.
Cookies used
Twitter
Facebook
LinkedIn
Targeting Cookies
Active
These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.
Cookies used
LinkedIn
This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties
The London Borough of Waltham Forest has managed to greatly increase the number of its contact centre staff through a shift to home working. Read More... May 26, 2020 4:00 AM
Life Style Sports, a sports retailer in Ireland with outlets across the Republic of Ireland and Northern Ireland, has launched a brand new native mobile app with Manchester based long-term partner One iota, a provider of cloud-based apps. Read More... May 26, 2020 2:54 AM
PLUS Malaysia Berhad (PLUS) announced its first artificial intelligence-based chatbot called Putri to deal with user feedback and customer services, just ahead of expected increase in traffic during the Hari Raya celebrations. Read More... May 26, 2020 1:48 AM
Naver, a South Korean web service operator, has released an artificial intelligence-based customer service solution specialized for the financial sector. Read More... May 26, 2020 12:42 AM
At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
Click Here to view
Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
Enterprises and customer service organizations use speech analytics today to analyze customer interactions to assess agent performance and identify service gaps. That likely isn't news to you, but what might be is that speech analytics results rely I... Read More... May 20, 2020 5:00 AM
Our Geelong-based call centre is focused on helping businesses become more profitable and give better customer service. We want to ensure your customers are well looked after, while giving you the ability to convert more leads into paying customers. ... Read More... May 20, 2020 5:00 AM
As our new reality unfolds, businesses in many sectors must still rely on home-based customer service experts – and this will continue for some time. So, having an efficient and effective work-at-home business model has become busines... Read More... May 19, 2020 5:00 AM
Your staff may inadvertently making customers uneasy with the language they use. It’s so easy to use ‘negative’ words and phrases that customers hate. For example, saying “we have a problem” or “we can’t…” – negative words and phrases that may seem i... Read More... May 26, 2020 5:00 AM
Login to Chat
At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
Click Here to view
Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
1016 
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT