[HIDE]

Build Your Professional Network! Log in now (Not a member? click here to register FREE)

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Mark Littlejohn
Operations Data Management Consultant

MassMutual

210

Mikhail Rogov
Vice President, Application Development

Scivantage

Tamika Byrd
Call Center Director

MassMutual

Rachel Paul
Sales and Service Representative

New York Life

Bob McElroy
President

Com Partners

Industry News

Click To Post Your News! | More News

Report Abuse Cases Promptly for Swift Intervention - Gender Ministry

The Ministry of Gender, Children and Social Protection (MoGCSP) has urged the public not to sit unconcerned but promptly report abuse cases they were privy to through its “Help Line of Hope” Call Centre for swift intervention.
57 Minutes Ago

Avaya to Bring Cloud-based Contact Centre Solutions to India

In a bid to strengthen the Business Process Outsourcing (BPO) community in the Asia-Pacific region, global communications technology firm Avaya announced an end-to-end, Cloud-based Contact Centre-as-a-Service (CCaaS) solutions that will first come t...
April 26, 2018 9:36 PM

Australian Taxation Office Extends Optus Contract Until 2020

Optus handed extension.
April 26, 2018 6:56 PM

Government Gives Centrelink 1000 More Call Centre Operators

If you have ever felt the frustration of being on hold with Centrelink then this is welcome news for the national welfare agency. Some people have had to wait hours on the phone, listening to classical hold music waiting for an operator to get to the...
April 26, 2018 4:16 PM

Latest Tweets

Industry Social Feed!

11 Minutes Ago

Harte-Hanks

Worksheet: How To Know If You Should Outsource Your Database http://trap.it/Slt2d #database #CRM #martech

21 Minutes Ago

Unisys

Driving effective organizational diversity http://bit.ly/2GXEytO via @CIOonline

31 Minutes Ago

Metaswitch Networks

Our new white box and #opennetwork operating system solution introduces groundbreaking capabilities and flexible purchasing options. Learn more: http://bit.ly/2HeUxUp #CNP

31 Minutes Ago

MAP Communications

Running a profitable #veterinary practice is an art, not a science. While there’s no exact formula to follow to guarantee success, there are a few strategies that virtually any office can employ to increase #profits . http://ow.ly/nf7k30jHDZ9

44 Minutes Ago

Zoho Corporation

"Intelligence should come from the business, not the other way around." - @RajSabhlok on new technologies at @HMGStrategy in San Francisco today. Thanks to all for a great event! #hmgciosf #CIO

Featured Editorial

Submit An Article!

“Working Together to Drive Success” – What a Military Mindset Can Teach Customer-Facing Businesses

April 25, 2018 5:00 AM

171

The Top Three Ways to Drive Growth and ROI in the Services Industry

April 24, 2018 5:00 AM

253

Members' Updates....

Marta Gryb has contributed editorial to the website.
April 26, 2018 8:57 PM

Marta Gryb (United States) just joined our association! Welcome!
April 26, 2018 8:51 PM

Billy Chen has connected with Yusuf Adams
April 26, 2018 8:50 PM

Zak Branham (United States) just joined our association! Welcome!
April 26, 2018 6:38 PM

Kostas Bthimitris has connected with Natalia Gorokhova
April 26, 2018 6:18 PM

Hamza Ahamadeen has connected with Natalia Gorokhova
April 26, 2018 6:18 PM

Kostas Bthimitris has connected with Eniz Akdag
April 26, 2018 5:46 PM

Kostas Bthimitris has connected with Fatih Guver
April 26, 2018 5:22 PM

Gilbert Campos has connected with Takuya Watanabe
April 26, 2018 5:17 PM

Job Board

Search Jobs | Post Job (FREE)

Customer Experience Manager

Douglas Jackson
April 26, 2018 5:00 AM

Trainer

Douglas Jackson
April 26, 2018 5:00 AM

Sr Accountant

CallFire
April 25, 2018 5:00 AM

Head of Complaints

Douglas Jackson
April 25, 2018 5:00 AM

Senior Customer Service Operations Manager

Douglas Jackson
April 25, 2018 5:00 AM

Web Developer

Inktel
April 24, 2018 5:00 AM

Industry Blogs

More Blogs

April 25, 2018 5:00 AM

Specialty Answering Service - 7 Tips When Using an Answering Service For Your Charity Telethon

Remember the Jerry Lewis Telethon? If you’re under 30, you probably think I just made that name up - but I didn’t. The Jerry Lewis Telethon was an annual television event, hosted by Jerry Lewis, that raised money for the Muscular Dystro... Read More...

April 25, 2018 5:00 AM

VoIP Supply - VoIP Hardware Roundup April 2018: New SIP Phones, WiFi Phones, Headsets and more!

April is an exciting month! With more new VoIP phones, headsets and PBX appliance being released, it’s time to upgrade your or your customer’s VoIP system with the latest equipment!
Let’s check out what’s new for this month:
... Read More...

April 24, 2018 5:00 AM

VoIP Supply - Mitel to be Acquired by Investor group for $2 billion Cash

April 24th, 2018 - Mitel®, a leading unified communications solutions provider for businesses, today announced that it has entered into a definitive arrangement agreement to be acquired by an investor group led by affiliates of Searchlight Capita... Read More...