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Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
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Rachel Paul
Sales and Service Representative
New York Life
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DaMario Pendergrass
HR Generalist IV
Realpage
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Christina Prince
Supervisor II
Realpage
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JoAnna Lloyd
Sr. Director of Product Marketing, Consumer Solutions
Realpage
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Industry News

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MicroCorp Partners with RingCentral
RingCentral, Inc. (NYSE:RNG), a provider of global enterprise cloud communications and collaboration solutions, announced that MicroCorp, a distributor of communications and cloud solutions, has joined its prestigious partner program.
25 Minutes Ago
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Invoca Releases New Extension for Adobe Cloud Platform Launch
Tag extension allows Invoca customers to use Adobe’s tag manager to easily deploy and manage Invoca tags across their websites
April 20, 2018 6:18 PM
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Digium Signs Distribution Agreement with ScanSource
Digium, Inc., the Asterisk® Company, announced that it has signed an agreement with ScanSource, a global provider of technology products and services.
April 20, 2018 5:18 PM
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Faneuil Appoints Jon Ramirez as Senior Vice President - Transportation
Hampton, Va.-based Faneuil Inc. (“Faneuil”) announced the appointment of Jon Ramirez as Senior Vice President - Transportation.
April 20, 2018 4:18 PM
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4 Tips for MSPs Evaluating PSA Software and Cloud Options via @ChannelE2E : http://bit.ly/2HsW465 #MSP
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Ceridian
In this week's Roundup, research finds that CEOs with diverse networks may bring more value to their firms. Plus, dads support paid leave but they don’t always take it, and noise-cancelling furniture brings function and design together. https://bit.ly/2K1UOYJ

Members' Updates....

Americas Newsletter - Friday, April 20, 2018 has now been published
April 20, 2018 4:31 PM
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EMEA Newsletter - Friday, April 20, 2018 has now been published
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April 20, 2018 11:57 AM

Job Board

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Business Analyst
Echo Managed Services
April 20, 2018 5:00 AM
Customer Service (Permanent contract)
Abtran
April 19, 2018 5:00 AM
Contact Centre Manager (Web Chat)
Douglas Jackson
April 19, 2018 5:00 AM
Customer Service Manager
Douglas Jackson
April 19, 2018 5:00 AM
Data Analyst – 6 month contract
Douglas Jackson
April 19, 2018 5:00 AM
Senior Data Analyst
Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

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April 20, 2018 5:00 AM
MedConnectUSA - What Steps Does Your Medical Answering Service Take to Provide Continuous Availability?






Most all medical answering services can cover your phone calls 24/7. That, of course, assumes all their equipment is operating properly and nothing interrupts their service.
But problems happen. Telephone cables get cut, electricity goes... Read More...
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April 19, 2018 5:00 AM
UJET - 5 Ways to Start Modernizing Your Customer Support for a More Personal UX

Until recently, it was assumed that technology would replace people in customer support. Now it's clear that technology alone isn't enough.Modern customers want the organizations they work with to be their advocates, to be accountable and proacti... Read More...
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April 19, 2018 5:00 AM
Specialty Answering Service - 6 Rookie Mistakes Businesses Make With Their Answering Service

Whether you’ve just started using an answering service, or you’ve had one for years, you should be aware of the 5 most common mistakes businesses make that will result in an outsourcing epic fail.
1. Your Procedures are Too Complicated... Read More...
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Tip of the Day

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Measuring Performance
April 20, 2018 5:00 AM
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EUROPE, MIDDLE EAST & AFRICA - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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