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VA Platinum is proud to be one of the finalists of the Top-Ranking Performers Awards from ContactCenterWorld.com - the Global Association for Contact Center & Customer Engagement Best Practices with around 205,000 members in 200 countries. Read More...
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Outsourced customer experience provider’s new brand shows they are all grown up with the capabilities, culture and geo-diversity needed to get ahead in the post-pandemic world.

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Fintech, or financial technology, is a broad term that refers to various businesses that use software to provide financial services. Read More...
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Remote work policies require companies to expand their communication capabilities. Many businesses aim to increase productivity and improve customer service by turning to a VoIP solution. There are several factors that will make your VoIP more mo... Read More...

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The goal of any voice capture platform is to record the customer and agent's voices in a high quality format and store that audio for later recall (for order verification, proving compliance, settling disputes, etc.) and to feed one's third party app... Read More...
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