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TPx Communications, a managed services provider, announced that telecom industry veteran Ken McMahon has joined the company in the newly created role of Senior Vice President of Customer Success. Read More... July 10, 2020 3:00 PM
Mazoon Electricity Company, an electricity services provider in Oman, has launched chat services through its website as part of its efforts to enhance support experience for customers. Read More... July 10, 2020 4:16 AM
Vonage (Nasdaq: VG) announced that Homeless Link has been able to handle an increase in calls while operating remotely, in response to the COVID-19 pandemic, with the Vonage Contact Center. Read More... July 10, 2020 1:21 AM
At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
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Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
The COVID-19 crisis is driving the fastest cultural transformation of our generation.Learn how contact centers are recognizing that the adaptations demanded by the acute crisis reveal promising new strategies with potential value extending well beyond the pandemic. June 26, 2020 5:00 AM
Just when businesses are moving to reopen during the pandemic, many must now contend with the 2020 hurricane season. And this year, predictions call for a more severe outlook than normal. How will your business respond and serve customers with the po... Read More... July 10, 2020 5:00 AM
It’s easy to overlook the role of the supervisor when managing a company’s shift to remote work. However, they’re a core element in a company’s smooth sailing, and WFH can severely impede them in performing their duties in the absence of proper tools... Read More... July 8, 2020 5:00 AM
You never get a second chance at a first impression.
While it might seem obvious, many medical practices don’t realize the power their receptionists have on their patients. From scheduling appointments to answering frequently asked questio... Read More... July 2, 2020 5:00 AM
Remote work has become increasingly trendy throughout the years. Technology may have paved the way, but remote work has become even more essential in recent days. With the spread of COVID-19 jeopardizing the health and safety of workers across in... Read More... June 25, 2020 5:00 AM
According to a study conducted by FlexJobs, remote work has grown 91% over the past 10 years. And that was before the COVID-19 crisis, which has even more of the working world doing so at home. Not only is remote work at an all-time high, but the nee... Read More... June 23, 2020 5:00 AM
I recall hearing a radio commercial promoting a new technology and suggesting potential customers call a toll free number with the name of the company after the 800 number i.e. Call us free on 1800 COMPANY NAME. I thought to myself how many people wi... Read More... July 10, 2020 5:00 AM
>9 out of 10 from every generation, Baby Boomers & below, say "easy-to-use online #banking capabilities are important," according to Aite Group. 61% of Young Millennials, 59% of Senior Millennials & GenXers, 54% of Baby Boomers, 42% of Seniors say they're VERY important. #fintech