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Hostplus has announced that its partnership with its fund administrator, Link Group (Link), will be extended to include the outsourcing and management of its service centre and other member service functions. Read More... November 28, 2020 3:21 AM
UniFirst Corporation (NYSE: UNF), a North American provider in customized work uniform programs, corporate attire, and facility service products, has named six Route Service Representatives (RSRs) as their 2020 recipients of the prestigious Aldo Croa... Read More... November 28, 2020 2:16 AM
At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
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Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
ContactCenterWorld is pleased to announce the winners of the 15th Annual Global Top Ranking Performers Awards from Best in Asia Pacific (APAC). The award winners were announced at an awards ceremony on 5th of November. November 9, 2020 7:32 PM
It’s long been acknowledged that motivated and engaged employees are the key to business success. Start by giving them the tools to do their job to the best of their ability, and make time for line managers to build rapport with their staff, so that ... Read More... November 30, 2020 5:00 AM
The idea of better customer service dates back to the 1760s, where customer support teams emerged as a result of the industrial revolution. The reason customer service started is the same reason it exists today: knowing what your customers w... Read More... November 22, 2020 5:00 AM
Despite their limitations and continued decline, closed call center software solutions still exist, even though they can be difficult to modify, support and integrate into an existing telephony environment. Open systems, on the other hand, offe... Read More... November 18, 2020 5:00 AM
Business success comes down to whether profitability can be sustained, which is why building and maintaining relationships with your customers is crucial. To help with this, business owners are implementing customer relationship management (CRM) ... Read More... November 18, 2020 5:00 AM
There are many ways to find potential suppliers – ask colleagues and friends, visit trade shows, look in our supplier’s directory, etc. Contact a maximum of 5 companies. At first contact, assess how YOUR call is dealt with. Ask yourself, "Is this wha... Read More... 27 Minutes Ago