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Spectrum’s Portland call center is becoming a hub for specialized support of Spectrum Mobile™. Mobile Customer Service Representatives will provide comprehensive support for billing, account management, activation services and technical issues. Read More...
December 1, 2021 5:00 AM
Minister of Public Health visits helpline call centre in recognition of service's success
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December 1, 2021 1:51 AM
Cape Town-based outsourcing specialist Sigma says it has created1 300 new jobs in the last 12 months, after signing on a number of large new clients and experiencing growth from existing clients. Read More...
November 30, 2021 10:36 PM
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New Longitude survey of over 5,600 people across 16 countries highlights acceptance of automated machines is growing among consumers, but transparency is key
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South Africa has emerged among the top-ranked emerging markets for global business services (GBS), also known as business process outsourcing (BPO). Read More...
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The concept of omnichannel customer experience – in which companies aim to provide a set of seamlessly integrated channels that cater to customers’ preferences and deliver the most efficient resolution – has been around for over a... Read More...

November 30, 2021 9:25 AM
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For those interested in the most prestigious awards in the Contact Center World, we have a special offer which ends 30th Nov - if you are interested contact Raj Wadhwani - you can chat or message him from his profile 
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November 26, 2021 2:27 PM
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This Monday we met with members in Turkey in a joint event with Alotech/Call Center Studio  who sponsored the session which was attended by over 100 professionalsRaj Wadhwani, our President shared 80 minutes of best practices from around the Con... Read More...
November 25, 2021 4:55 PM
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Sometimes when customers complain and give your team a hard time, it can be easy to defend your company’s position and take a heavy handed stance against the customer when they have a legitimate problem. It’s better to make sure you have investigated... Read More...
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Members' Updates....

Raj Wadhwani - Have you seen that all members can add video greetings to their profiles? Awesome! To do this go to Edit My Profile (top right) and scroll down to the section to add a video greeting!
November 8, 2021 3:01 PM
Elif Diplen -

#mondaymotivation "Be Strong You Never Know Who You Are Inspiring!"

November 8, 2021 11:08 AM
Monica Vianny has connected with Ahmad Fauzi
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PanAsiatic Call Centers, Inc. was rated up by May Joy
November 30, 2021 11:44 AM
Welcome 4 New Members!: (Haytam Elmallah, Serkan Yaşar, Murat Yalçıntaş, Tayfun İskender) ... Click on their name to see their profile and say hello!
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