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At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

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The COVID-19 pandemic sparked an evolution in customer behaviors and preferences, the way agents need to work and the processes that managers need to implement to run a successful contact center. Read More...
October 27, 2020 5:00 AM
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There are various ways in which businesses can benefit from local and professional call centre services in Geelong, particularly to establish, develop and nurture client relationships.
In times like these, having a loyal customer base is pivotal to ... Read More...

September 22, 2020 5:00 AM
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The recent health crisis has forced contact centers to quickly spin up patchwork, work-from-home solutions, or dramatically alter their physical contact center footprint. Now, with businesses evaluating a long-term strategic change toward... Read More...

September 18, 2020 5:00 AM
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The old adage is true: you never get a second chance at a first impression.
Even when someone is familiar enough with your organization to dial you up, that first conversation can have a lasting impact on how they perceive your business. It&rsqu... Read More...

September 17, 2020 5:00 AM
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The critical consideration is whether a contact centre is part of your organisations core business strategy. If it isn’t, then outsourcing may be the only option to maintain the required levels of customer contact. If it is, but there are difficultie... Read More...
October 29, 2020 5:00 AM
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