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Daniel Persuitte
Program Manager, Scrum Master

MassMutual

501

Mikhail Rogov
Vice President, Application Development

Scivantage

Mark Littlejohn
Operations Data Management Consultant

MassMutual

210

Tamika Byrd
Call Center Director

MassMutual

Chris Bauserman
VP, Product and Segment Marketing

NICE inContact

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Industry News

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Government Gives Centrelink 1000 More Call Centre Operators

If you have ever felt the frustration of being on hold with Centrelink then this is welcome news for the national welfare agency. Some people have had to wait hours on the phone, listening to classical hold music waiting for an operator to get to the...
24 Minutes Ago

BT Dials in Corvil Analytics to Help Achieve World-Class Service Delivery for World’s Largest Virtual Contact Center

Corvil empowers BT with the visibility and insight to achieve outstanding caller experience for a public sector customer serving 20M+ citizens -

April 26, 2018 12:55 PM

Bright Pattern Integrates with GoVivace to Bring Advanced Voice Technologies to Customers

Bright Pattern, a provider of omnichannel contact center software, integrates with GoVivace for advanced speech technology
April 25, 2018 9:02 PM

Tech Support Scams Surge 24 Percent

Fifteen percent of those affected lost money, with losses ranging from $200 to $400 or more, Microsoft finds
April 25, 2018 2:48 AM

126

Latest Tweets

Industry Social Feed!

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Select International

Should You Provide Applicants With Feedback During the Hiring Process? https://hubs.ly/H0bQ_tZ0

12 Minutes Ago

IPsoft

What IS the difference between Amelia and a #chatbot ? https://hubs.ly/H0bQGKc0

21 Minutes Ago

CallTower

Big News: CallTower gains @Cisco Certifications for Advanced Collaboration Architecture Specialization and Premier Partner Status! https://hubs.ly/H0bQZ5k0

23 Minutes Ago

Salesforce

Listen. Test. Learn. @hoffwil , Chief Analytics Officer & Head of CRM at @usbank , shares his insights at the #SalesforceTour : https://sforce.co/2vOB9Zd

26 Minutes Ago

ContactCenterWorld

News : Government Gives Centrelink 1000 More Call Centre Operators https://www.contactcenterworld.com/view/contact-center-news/government-gives-centrelink-1000-more-call-centre-operators.aspx

Featured Editorial

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“Working Together to Drive Success” – What a Military Mindset Can Teach Customer-Facing Businesses

April 25, 2018 5:00 AM

168

The Top Three Ways to Drive Growth and ROI in the Services Industry

April 24, 2018 5:00 AM

245

Members' Updates....

Alaina Galiano has contributed editorial to the website.
39 Minutes Ago

Alaina Galiano (United States) just joined our association! Welcome!
45 Minutes Ago

These members have industry anniversaries today (Sami Babkeer, Ann Eddy, Vikram Pinto, Fathima Vadia, Pierre Jasmin)
April 26, 2018 3:27 PM

Judy Pousson (South Africa) just joined our association! Welcome!
April 26, 2018 1:57 PM

Jean Spence has connected with Joan Malouf
April 26, 2018 1:41 PM

Pawan Kumar has connected with Lea Daigneault
April 26, 2018 1:21 PM

Sharon Price has connected with Lars Lindegaard
April 26, 2018 12:10 PM

Lars Lindegaard (Germany) just joined our association! Welcome!
April 26, 2018 12:10 PM

Grace Heny has connected with Lars Lindegaard
April 26, 2018 12:10 PM

Job Board

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Customer Experience Manager

Douglas Jackson
April 26, 2018 5:00 AM

Trainer

Douglas Jackson
April 26, 2018 5:00 AM

Sr Accountant

CallFire
April 25, 2018 5:00 AM

Head of Complaints

Douglas Jackson
April 25, 2018 5:00 AM

Senior Customer Service Operations Manager

Douglas Jackson
April 25, 2018 5:00 AM

Web Developer

Inktel
April 24, 2018 5:00 AM

Industry Blogs

More Blogs

April 25, 2018 5:00 AM

Specialty Answering Service - 7 Tips When Using an Answering Service For Your Charity Telethon

Remember the Jerry Lewis Telethon? If you’re under 30, you probably think I just made that name up - but I didn’t. The Jerry Lewis Telethon was an annual television event, hosted by Jerry Lewis, that raised money for the Muscular Dystro... Read More...

April 25, 2018 5:00 AM

VoIP Supply - VoIP Hardware Roundup April 2018: New SIP Phones, WiFi Phones, Headsets and more!

April is an exciting month! With more new VoIP phones, headsets and PBX appliance being released, it’s time to upgrade your or your customer’s VoIP system with the latest equipment!
Let’s check out what’s new for this month:
... Read More...

April 24, 2018 5:00 AM

VoIP Supply - Mitel to be Acquired by Investor group for $2 billion Cash

April 24th, 2018 - Mitel®, a leading unified communications solutions provider for businesses, today announced that it has entered into a definitive arrangement agreement to be acquired by an investor group led by affiliates of Searchlight Capita... Read More...