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Industry News

8x8 Delivers Cloud Phone and Contact Center Solution for Multinational Organizations in China

Partnership with China Mobile International Expands Global Reach; Provides Quality of Service and Reliability for Users in China Read More...
May 12, 2021 2:20 AM

Tamil Nadu Government Converts Unified Command Centre into COVID-19 War Room

The Unified Command Centre (UCC), which has now been designated as a COVID-19 war room, will also utilise the services of 104 health helpline. Read More...
May 11, 2021 11:40 PM

Abu Dhabi's Integrated Transport Centre Announces Services Schedule During Eid Al Fitr

The Integrated Transport Centre of Department of Municipalities and Transport in Abu Dhabi announced its Customer’s Happiness Center’s working hours, MAWAQiF and Darb Toll Gate System implementation timings, buses and ferries schedule during Eid Al F... Read More...
May 11, 2021 9:00 PM

Union Slams Proposals to Install Webcams in Workers’ Homes

The Communication Workers Union (CWU) leaders are concerned that local call centres may adopt a plan to put webcams at the desks of home-based workers. Read More...
May 11, 2021 6:20 PM

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At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

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February 2, 2021 5:00 AM

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5 Ways Effective Coaching Pays Off

5 Major Pay Offs that show why Team Leaders NEED to regularly coach their team members every week. Read More...
May 6, 2021 5:00 AM

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The Pandemic and Its Effects On Their Business - Members Comment

Lastly, any other comments or opinions you can share about the effects of this pandemic on your business or the people working in your company? Read More...
May 4, 2021 5:00 AM

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Industry Blogs

DiRAD Technologies - How to Create a User-Friendly IVR System

When done right, customers can find an IVR system immensely useful. However, when set up improperly an IVR system can be extremely frustrating for customers.
We have all experienced these situations. You call to book a simple appointment a... Read More...
May 10, 2021 9:02 PM

DiRAD Technologies - When Should A Business Not Use Texting?

As we have previously discussed, text messaging can be a valuable tool for your customer service team and your entire company. From the convenience to the low cost to the flexibility, texting has made its way to the mainstream when it comes to c... Read More...
May 10, 2021 7:57 PM

DiRAD Technologies - What Chatbots Can Do To Assist Customers After Hours

One of the best ways to make your customers happier, relieve some stress on your employees, and make your business more efficient is to utilize chatbots during your non business hours. By offering a chatbot to your customers throughout your off ... Read More...
May 10, 2021 7:48 PM

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ACD Considerations

There is nobody out there right now that is purely selling an ACD; what they are selling is an ACD with a contact distributor but with a number of features around that. ACD is becoming more of a software type of application; queuing, routing, reporti... Read More...
May 11, 2021 5:00 AM

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Hiring For .Net Developer(Need 15 Days notice period Only)

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May 11, 2021 5:00 AM

Software Engineer

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May 10, 2021 5:00 AM

Members' Updates....

Dave D'Arcy - Further questions from team members including bad decisions, missed opportunities and the search for inspiration. Take a look and please subscribe #squintyeyedview https://www.youtube.com/watch?v=QD4jAFDNGXc
May 7, 2021 11:48 AM

Shannon Peberdy -

This week's #mondaymotivation "There Is No Elevator To Success You Have To Take The Stairs" If you have any motivational quotes or mindfulness & wellness tips of your own that you would like to share then check out the new tool that we have created. On this page, we invite you to share some examples of how you manage and deal with challenges so that your knowledge and experience can be shared with others who may use your ideas to improve the quality of their life! Submit your ideas here - https://www.contactcenterworld.com/submit-idea.aspx Who is going to spread some happiness today?