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Police have arrested five suspects for their alleged involvement in operating an online gambling call centre at a rented apartment in Jalan Stapok Utama around 9pm last night. Read More... April 13, 2021 2:19 AM
Redwood Technologies Group, the parent company of Content Guru, has announced that it has acquired US-based Potomac Integration and Consulting (PIC), a specialist consultancy organization to US federal government agencies. Read More... April 13, 2021 1:11 AM
At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
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Thomson Reuters tested the quality of its remote onboarding and training process during the pandemic. Managers used workforce analytics to break down and analyze interaction and performance data to determine areas of onboarding and training that could be improved. April 5, 2021 5:00 AM
Gary Williams, Director of Sales and Consultancy at Spitch and Liam Ryan, Sales Director at Creative Virtual, discuss how conversational AI enables brands to meet expectations without compromising on customer service Read More... April 12, 2021 5:00 AM
Many of today’s larger companies grow through acquisition and merger. Consolidation of these disparate businesses then typically necessitates integration of many different technical environments, spanning the various locations, facilities and p... Read More... April 7, 2021 5:00 AM
Hybrid Work – 5 Keys to Building an Effective Hybrid Workforce Ryan Easter couldn’t believe he was being asked to run a pandemic business continuity test. It was late October 2019 and Easter, the IT Director and a Principal ... Read More... April 5, 2021 5:00 AM
In the past few years, advances in artificial intelligence led to the widespread use of Conversational AI. The rise of the technology continues thanks to its successful use cases in both consumer and enterprise applications. According... Read More... April 1, 2021 5:00 AM
Being nice over the telephone is absolutely essential – it emphasizes your organisation’s caring nature. But, this will only contribute a small percent towards building customer loyalty. The most important thing is to enable your teams to deliver wha... Read More... April 13, 2021 5:00 AM
Join Calabrio May 5th at 10am GMT in our first annual CX quiz that tests—and rewards—your expertise in arguably the most important aim of contact centres. 1 hour + 16 questions + multiple discussions = An unforgettable experience. You and your fellow... Read More...