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Xtime Invite Introduces Text Marketing Offering A New Channel To Increase Customer Engagement
Xtime is launching Text Marketing, an add-on available to clients using Xtime Invite.
September 19, 2019 11:00 PM
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CounterPath Launches Hosted Stretto Collaboration Service
CounterPath-hosted Virtual Meeting Room and Video Conferencing service is now available to channel partners throughout North America, Europe and other key markets
September 19, 2019 8:00 PM
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Kitewheel Unveils Journey Steps for End-to-End Customer Journey Measurement
New measurement framework empowers strategic decision-making and helps all organizational teams prove the ROI of customer journeys
September 19, 2019 5:00 PM
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Looking for Work? 700+ jobs Coming to Brunswick in Time for the Holidays
The 735 customer service jobs include work-from-home positions.
September 19, 2019 2:00 PM
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Learn more about what the future holds for #contactcenter operations with this report from @Gartner_inc . https://gsys.cx/2JB4f3f
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Your customer’s #dataprivacy isn’t the only victim in a #databreach . In the aftermath, a company must shore up its #cybersecurity , and by the time that’s done, customers have lost trust in that business. Here's more info. #authentication https://buff.ly/2SOjLLX
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The stage is set, and the 2019 #ORCCAawards of Excellence in customer service are underway. Follow us on Facebook, Twitter and Instagram. #CustServ
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Google, Amazon and Microsoft in battle to store health data in the cloud, as the tech giants wrestle for control in health-care and cloud-computing markets, article by @WSJ http://bit.ly/2LFeynM
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Companies in all industries can no longer rely on product quality or price alone - see where businesses and consumers are aligned and where they aren't https://okt.to/kNaecl #omnichannel #CX #cloudcontactcenter

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Senior Database Specialist (SQL)
Echo Managed Services
September 12, 2019 5:00 AM
Junior IT Project Manager
Echo Managed Services
September 12, 2019 5:00 AM
Software Test Engineer
Echo Managed Services
September 11, 2019 5:00 AM
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Echo Managed Services
September 11, 2019 5:00 AM
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Inktel
September 11, 2019 5:00 AM
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Industry Blogs

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September 19, 2019 5:00 AM
UJET - Millennials and Generation Z are Reshaping Customer Support

Consumer demographics are changing. Baby boomers and Generation X are no longer the only age groups making key business decisions and purchases. Millennials (Generation Y) and Generation Z are becoming the dominant consumer demographic with buyin... Read More...
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September 18, 2019 5:00 AM
BrainSell Technologies - Tetley Harris Case Study: How They Increased their Pipeline by 1,100% with SugarCRM
We’re extremely proud of our clients and the partnerships we’ve formed with them. As part of our Customer Spotlight Program, we want to showcase their phenomenal businesses by sharing their stories of hard work and success.
Enter: T... Read More...
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September 18, 2019 5:00 AM
Business Systems UK Ltd - How To Find A Way Out Of The Call Recording Jungle

Many financial companies have created voice/call recording mayhem for themselves by surrounding themselves with multiple voice recording solutions, but there is a way out of the software jungle explains Richard Mill from Business Systems
Voice rec... Read More...
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Raise Your Contact Center Profile
September 19, 2019 5:00 AM
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2019 GLOBAL CONFERENCE - NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES
2019 GLOBAL CONFERENCE - NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES .
14th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend ... Read More...
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