Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Rory Aditya
Manager Digital Service of Retail Customer Care
8
MEMBER
Iris Lim
Director, Member Services and Operations
23
EXECUTIVE MEMBER
Jingga Wahyu Buana
Junior Officer Assesment, Diagnose, and Data Management
75
MEMBER
Richard Kimber
CEO and Founder
0
Click To Post Your News!

What's Happening Today! - Industry News

Agent desktop application developed on top of Avaya contact centre platform with FourNet’s sector knowledge and Avaya technology ecosystem. Read More...
December 4, 2023 10:07 PM
 42 
Acquisition underpins FourNet capabilities in providing the 'underlay' end-to-end connectivity for critical infrastructure and large enterprise customers Read More...
December 4, 2023 7:59 PM
 61 
Xdroid brings to you brand new NLP-based features that enhance their already advanced solutions and are sure to take your business to the next level. Read More...
December 4, 2023 5:52 PM
 74 
The Navi Mumbai police have arrested three persons hailing from Rajasthan for allegedly operating an illegal call centre and duping people of lakhs, an official said on Friday. Read More...
December 4, 2023 3:44 PM
 84 
The police have arrested 11 people, including seven foreigners, believed to be running a call centre and online gambling activities at a house in Taman Bercham Makmur here. Read More...
December 4, 2023 1:37 PM
 94 
Blueshift, a customer engagement platform, announced that it has achieved the Amazon Web Services (AWS) Advertising and Marketing Technology Competency in the category of Digital Customer Experience. Read More...
December 4, 2023 11:29 AM
 128 
Showing 1 - 6 of 6568 items
Read More Items
Submit Tips

Tip Of The Day!

I would advise someone who was looking into multi-media/multi-channeling to not believe everything that you hear. In a multi-media call center the voice is still going to be very much a key component of the multi-media contact center. Make sure that ... Read More...
December 5, 2023
 2723 
Showing 1 - 1 of 1096 items
More Tips

About us - in 60 seconds!

Submit An Article!

Featured Editorial

New Research from Liminal Forecasts Transaction Fraud Prevention in E-Commerce Market to Grow 11.8% CAGR over the next 4 years, Signaling a Paradigm Shift
Read More...

November 30, 2023
 578 
What do you do when actual demand for customer engagement during the day is quite different from the forecast, perhaps radically different?
Unique in the industry, Sytel Real-Time Automation (SRA) addresses this challenge by simply automating the ta... Read More...

November 28, 2023
 791 
Artificial Intelligence is on the rise and yet, believe it or not, tomorrow’s contact centre will need more—not fewer—agents. Dave Hoekstra, Product Evangelist, at Calabrio explains why and shares their top tips to activate the agent of the future. Read More...
November 17, 2023
 2257 
Aragon's ICC Globe™ Highlights Where Providers Are On the Intelligence Roadmap Read More...
November 15, 2023
 2598 
Showing 1 - 4 of 1566 items
More Articles

Join Our Team

Premium Content (sponsored)

What do you do when actual demand for customer engagement during the day is quite different from the forecast, perhaps radically different?
Unique in the industry, Sytel Real-Time Automation (SRA) addresses this challenge by simply automating the task of connecting agents to customers, optimising a...

November 28, 2023
 791 
Post Your Blog

Company & Personal Blog Posts!


Navigating the world of finance and loans can be complex, especially when trying to find the right type of loan for specific needs. This comprehensive guide aims to shed light on various types of loans available, helping individuals and businesses ... Read More...

December 5, 2023 12:31 AM
DENVER - Nov. 30, 2023 – HoduSoft, one of the leading players in contact center solutions industry, has secured yet another accolade, the prestigious "Omnichannel Excellence in Contact Center Solutions" award at the NXTGEN BPO CONFEX ... Read More...
November 30, 2023 8:31 AM
 52 
Selecting the right CRM system for your contact center is a decision that really matters. It's about so much more than just handling customer data – it's a key player in reshaping the whole customer experience. It’s important to select th... Read More...
November 30, 2023 12:44 AM
 79 
In today’s competitive business environment, businesses are constantly looking for strategies and innovation to boost their revenue growth. One such strategy can be outsourcing a telesales team to countries like Nepal. In telesales outsourcing,... Read More...
November 29, 2023 9:59 AM
 57 
In recent years, customer experience Trends have emerged as an important component in driving business success. Due to the COVID-19 epidemic, new customer experience norms have emerged, making it even more essential for meeting expectations. This lan... Read More...
November 29, 2023 9:55 AM
 43 
Close Window
Workforce Management (WFM) teams do a very necessary job of planning workloads and agent schedules on a daily basis.  The day gets underway in the contact center and agent rosters are all in place to meet expected demand.  But actual demand... Read More...
November 24, 2023 10:34 AM
 179 
Close Window
For any dental practice, maintaining a consistent and professional line of communication with patients is crucial. This is where phone answering services in Geelong, like those offered by Call Assist, become indispensable, especially when the practic... Read More...
November 24, 2023
 144 
HoduSoft, a leading provider of advanced communication solutions, is proud to announce its participation in the upcoming NXTGEN BPO CONFEX & AWARDS 2023. The event is well-known for bringing together leaders and technology enthusiasts in the BPO ... Read More...
November 23, 2023 2:55 AM
 59 
Showing 1 - 8 of 3314 items
More Blogs
Search Jobs

Job Board

 47 
Dialpad Read More...
November 28, 2023
 70 
 75 
Dialpad Read More...
November 28, 2023
 59 
Dialpad Read More...
November 28, 2023
 64 
Dialpad Read More...
November 21, 2023
 123 
Dialpad Read More...
November 21, 2023
 110 
 99 
 108 
Showing 1 - 10 of 2876 items
Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 13079 
Showing 1 - 1 of 2 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =