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Industry News

Driving AI Innovation for the Future of Customer Experience, across its entire range of solutions.. Read More...
January 23, 2021 4:09 AM
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The customer experience lead of Ulster Bank has been appointed chair of industry body Contact Centre Network Northern Ireland (CCNI). Read More...
January 23, 2021 2:57 AM
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More call operators have now been drafted in Read More...
January 23, 2021 1:45 AM
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transcosmos inc. hereby announces that the company has expanded and relocated "Busan Center 1," adding 172 workstations to the existing 428 to accommodate the growth of business in the Republic of Korea Read More...
January 23, 2021 12:33 AM
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Featured Editorial

It has therefore become even more important to have a rich and fully functional CRM to draw greater customer insights. Read More...
January 22, 2021 5:00 AM
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The contact centre software market in Asia-Pacific is expected to reach just under US$1 billion in the next five years. Read More...
January 20, 2021 5:00 AM
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Get the Best Deal: How to Compare Answering Service Companies
With so many answering service companies in the market, you want to be sure you’re getting the best deal. Learn how to compare the best from the rest with our buying guide.
About... Read More...

January 21, 2021 5:00 AM
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Cybercriminals are always on the lookout for ways to steal information, so you should seek to beef up your data protection. One such way is with biometric authentication on mobile devices.
Authenticate your profile on your mobile device
Chrome ... Read More...

January 20, 2021 5:00 AM
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‘If you had an incredibly high number of brilliant leaders in your business right now, what difference would it make to the culture, to the environment and to the results that your business were getting?’

This was just one of the quest... Read More...

January 19, 2021 5:00 AM
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Develop a complaints procedure so that any complaints received by post, fax, e-mail, via the web, in person or by phone are logged and tracked. Most importantly make sure you deal with them in the timeframe agreed with the customer. A simple tracking... Read More...
January 23, 2021 5:00 AM
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