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Industry News

Click To Post Your News! | More News
OCBC Bank Initiates Conversational Commerce with Google
Users of the newly-released range of Google Home and Mini devices in Singapore will be able to chat with their pods about banking services offered by OCBC Bank in the latest iteration of the bank's voice commerce strategy.
55 Minutes Ago
 25 
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Bright Pattern Integrates with NICE WFO
Bright Pattern, announced its integration with NICE Workforce Optimization (WFO) powered by advanced analytics
April 19, 2018 2:21 AM
 88 
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Invita, RBH in Deal for Cloud Contact Centre
Bahrain-based Invita, an ISO 9001:2008 and PCI DSS v3.2 certified regional provider of Business Process Outsourcing (BPO) services, have signed a contract with Royal Bahrain Hospital for Cloud Contact Center Services.
April 18, 2018 11:09 PM
 78 
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Rostelecom Launches 112 Emergency System in Tomsk
Russian operator Rostelecom announced that it launched the 112 emergency system in the Tomsk region.
April 18, 2018 7:57 PM
 94 
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11 Minutes Ago
Contact Center Compliance
$3.9 Million #Settlement Against Debt Collector for alleged improper #debt collection practices in New York City. #ATT http://bit.ly/2IRl7iX
16 Minutes Ago
Carousel Industries
Research that changes the concept that “one job is for life” https://buff.ly/2unPye2 @downing_jonny #TechWatch
20 Minutes Ago
Star2Star Communications
If it's mission-critical, it could benefit from strategic UC planning --> https://buff.ly/2HejQWU
21 Minutes Ago
Everest Group
#Banking & #FinancialServices orgs have large skill gaps in #BigData , #Cybersecurity , and #Cognitive / #AI - see our full Pinnacle Model™ assessment: http://ow.ly/IiuI30jzFHX
22 Minutes Ago
Call Center Services International
The latest The CCSI Report! https://paper.li/BajaCallCenters/1388186349?edition_id=c44efec0-43f5-11e8-b5f9-0cc47a0d15fd Thanks to @jeffd01twit @sonohgoku @coreyKot #custserv #custexp

Featured Editorial

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Introducing Gen Z – “Millennials on Steroids”
April 19, 2018 5:00 AM
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Omnichannel Customer Experiences: Do Consumers and Businesses See Eye-to-Eye?
April 18, 2018 5:00 AM
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Members' Updates....

Billy Chen has connected with Andi Tri Sutrisno
April 19, 2018 4:49 PM
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A Dunn has contributed editorial to the website.
April 19, 2018 4:45 PM
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Billy Chen has connected with Chris Bauserman
April 19, 2018 1:23 PM
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Naz Salie has connected with Aaieshah Woolgar
April 19, 2018 12:38 PM
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Trevor Beeming has connected with Aaieshah Woolgar
April 19, 2018 12:37 PM
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Helen Spendlove has contributed editorial to the website.
April 19, 2018 12:18 PM
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Parmeshwar Karkale has connected with Sarah Brady
April 19, 2018 10:27 AM
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Clever Nelly has connected with Craig Gibson
April 19, 2018 9:47 AM
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Job Board

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Contact Centre Manager (Web Chat)
Douglas Jackson
April 19, 2018 5:00 AM
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Customer Service Manager
Douglas Jackson
April 19, 2018 5:00 AM
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Data Analyst – 6 month contract
Douglas Jackson
April 19, 2018 5:00 AM
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Senior Data Analyst
Douglas Jackson
April 19, 2018 5:00 AM
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Business Analyst – IT focused
Douglas jackson
April 19, 2018 5:00 AM
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Conseiller de Clientèle en Français – Webhelp, Porto
Webhelp Porto
April 18, 2018 5:00 AM
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Industry Blogs

More Blogs
April 18, 2018 5:00 AM
VoIP Supply - Office Solutions with Refurbished IP Phones & Wireless Headsets
Are you looking for a complete IP phone and headset solution for your workplace, but have a limited budget? Consider buying a Refresh IP phone from our refurbished stock and pairing it with a wireless or wired headset.
Here are a few examples of wh... Read More...
 21 
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April 18, 2018 5:00 AM
VoIP Supply - What is the Password for the RenegadePBX Pro 75?
Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with ever... Read More...
 18 
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April 17, 2018 5:00 AM
Welsh Contact Centre Forum - New Welsh Contact Centre Forum Membership Packages Announced

New Associate Membership Packages
Platinum
1 year Membership
2 x people to 4 x quarterly forum meetings a year
1 x stand at 1 x quarterly forum meeting
4 x marketing emails within year of membership
Website presence
Marketing of any events/n... Read More...
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Tip of the Day

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Competitions
April 19, 2018 5:00 AM
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Event Videos

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February 6, 2018 5:00 AM
How to email and live chat with connections
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February 6, 2018 5:00 AM
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Upcoming Events

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EUROPE, MIDDLE EAST & AFRICA - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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