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Mikhail Rogov
Vice President, Application Development

Scivantage

Mark Littlejohn
Operations Data Management Consultant

MassMutual

210

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Tamika Byrd
Call Center Director

MassMutual

Anthony De Cicco
President

Versato

Daniel Persuitte
Customer Service Director

MassMutual

500

Industry News

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Air Namibia Appoints APG Network for West Africa Sales

Air Namibia has appointed APG Network as its General Sales and Service Agents (GSSA) in Ghana and Nigeria.
April 24, 2018 11:58 PM

Call 14455 for Ambulance Emergency Helpline

Realising the critical role played by ambulances, JSS Hospital, Mysuru, has introduced advanced high-tech ambulance services.
April 24, 2018 9:08 PM

Outsourcing NDIS Contact Centres to Serco 'An Accident Waiting to Happen'

Disability rights campaigners say company’s poor history abroad and lack of experience in disability should have precluded it from role
April 24, 2018 6:18 PM

Consilium Introduces UniRSM™ to Replace End-of-Sale Cisco RSM

UniRSM™ is now available on Cisco SolutionsPlus worldwide through Cisco Commerce
April 24, 2018 3:28 PM

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Todd Wasserman shows the 7 Ways Brands Are Adapting Their Stories To Instagram - and it's not just for the fashion industry https://cmo.cm/2HcQMuG #fashion #instagram #photography #tech #news #marketing #business #branding

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Star2Star Communications

What do Industry 4.0 and Unified Communications have in common? https://buff.ly/2HUfktu

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Spoken Communications

Eight Things Contact Center Agents Want in 2018 http://okt.to/vWJbww

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Convirza

You can solve these 6 marketing challenges with influencer marketing - here's how: http://www.toprankblog.com/2018/04/marketing-challenges-solved/ #TuesdayThoughts #Tuesday #InfluencerMarketing #influencer #ContentMarketing #content #marketing

54 Minutes Ago

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April 24, 2018 5:00 AM

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Minimum Technology for Inbound Call Center Vendors

April 20, 2018 5:00 AM

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Bilingual Client QA Call Center Representitive

Convergent
April 23, 2018 5:00 AM

Customer Service Advisors - Model Farm Road, Cork

Abtran
April 23, 2018 5:00 AM

Human Resources Generalist

Convergent
April 23, 2018 5:00 AM

Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Customer Service (Permanent contract)

Abtran
April 19, 2018 5:00 AM

Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

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April 23, 2018 4:47 PM

Calabrio - Contact Center Leaders: 16 Telling Questions that Reveal How Well You Really Know Your Customers

As you well know, contact center data captured during your agents’ interactions with customers can give you critical insights that help you outpace your competitors and evolve your business. And today’s rich combination of speech analytic... Read More...

April 23, 2018 5:00 AM

FCR - The Dead Giveaway for a Canned Customer Service Response

The Benefits and Drawbacks of Macros
It’s possible that I’ve beaten the topic of macros (canned responses) to death in past articles but I have some new thoughts today. You’d be hard pressed to find a support team that doesn&... Read More...

April 23, 2018 5:00 AM

A Better Answer - March 2018 Call Handling Hero®

Call Handling Hero® — Michelle
Michelle faced a logistical problem in the waning hours of the night. The ABA offices started receiving calls from patients from an office we didn’t service. This lead to patients being unable to find s... Read More...