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Industry News

Crawford Technologies Partners with BlueRush to Introduce Video Bills and Statements

Crawford Technologies, provider of document solutions that streamline, improve and manage customer communications, and BlueRush, an emerging personalized video Software as a Service (SaaS) company, are partnering to produce personalized contextual vi... Read More...
May 13, 2021 1:00 PM

Artificial Intelligence 'Chatbot' Answering Telford Council Queries

Telford & Wrekin Council has introduced an artificial intelligence 'chatbot' to answer questions from residents around the clock. Read More...
May 13, 2021 9:00 AM

TCN Launches TCN Operator

TCN, Inc. announced the launch of TCN Operator, the next generation of its flagship platform. Read More...
May 13, 2021 5:00 AM

Chandigarh Police Starts Dial-112 Helpline Corona Counselling for Policemen

The Chandigarh Police on Monday started Dial-112 Helpline Service for Covid-19 related stress and anxiety as well as for psychological counseling of police officials of UT Police. Read More...
May 13, 2021 1:00 AM

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WORKING FROM HOME?!

At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

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February 2, 2021 5:00 AM

The Global Contact Center World Awards - Journey We Took

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Featured Editorial

5 Ways Effective Coaching Pays Off

5 Major Pay Offs that show why Team Leaders NEED to regularly coach their team members every week. Read More...
May 6, 2021 5:00 AM

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The Pandemic and Its Effects On Their Business - Members Comment

Lastly, any other comments or opinions you can share about the effects of this pandemic on your business or the people working in your company? Read More...
May 4, 2021 5:00 AM

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Industry Blogs

DiRAD Technologies - How to Create a User-Friendly IVR System

When done right, customers can find an IVR system immensely useful. However, when set up improperly an IVR system can be extremely frustrating for customers.
We have all experienced these situations. You call to book a simple appointment a... Read More...
May 10, 2021 9:02 PM

DiRAD Technologies - When Should A Business Not Use Texting?

As we have previously discussed, text messaging can be a valuable tool for your customer service team and your entire company. From the convenience to the low cost to the flexibility, texting has made its way to the mainstream when it comes to c... Read More...
May 10, 2021 7:57 PM

DiRAD Technologies - What Chatbots Can Do To Assist Customers After Hours

One of the best ways to make your customers happier, relieve some stress on your employees, and make your business more efficient is to utilize chatbots during your non business hours. By offering a chatbot to your customers throughout your off ... Read More...
May 10, 2021 7:48 PM

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What Are The Business Benefits?

A Contact Center Manager who is looking at technology solutions from a number of different vendors needs to be clear on the business benefits. You need to make sure that the platform itself is an open database so that you can manipulate and generate ... Read More...
May 13, 2021 5:00 AM

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May 12, 2021 5:00 AM

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May 12, 2021 5:00 AM

Members' Updates....

Dave D'Arcy - Further questions from team members including bad decisions, missed opportunities and the search for inspiration. Take a look and please subscribe #squintyeyedview https://www.youtube.com/watch?v=QD4jAFDNGXc
May 7, 2021 11:48 AM

Shannon Peberdy -

This week's #mondaymotivation "There Is No Elevator To Success You Have To Take The Stairs" If you have any motivational quotes or mindfulness & wellness tips of your own that you would like to share then check out the new tool that we have created. On this page, we invite you to share some examples of how you manage and deal with challenges so that your knowledge and experience can be shared with others who may use your ideas to improve the quality of their life! Submit your ideas here - https://www.contactcenterworld.com/submit-idea.aspx Who is going to spread some happiness today?