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Latest Industry Updates

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Lincoln Call Center Closing; 170 Losing Jobs
Another Lincoln call center will be closing its doors, leaving more than 170 employees without jobs.
July 21, 2017 5:00 AM
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8x8 Introduces New Capabilities for Contact Centers to Deliver Enhanced Customer Experiences
8x8 Virtual Contact Center Enables Midsize and Enterprise Companies to Improve Contact Center Produc...
July 21, 2017 5:00 AM
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Featured Editorial

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Avoiding Bot Biases in Customer Experience
Read More... July 21, 2017 5:00 AM
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5 Reasons New Call/Contact Centers Fail
Read More... July 19, 2017 5:00 AM
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Members' Updates....

JM Agbayani has connected with Steve Pels
July 23, 2017 2:00 AM
Atul Tiwari (India) just joined our association! Welcome!
July 22, 2017 5:52 AM
These members have birthdays today (Inshaaf Taliep, Rodrigo Borgia, Olufunke Mike-Adeogun, Andika Surya Wijaya, Aldhy Bayu Bramantyo, Pawan Gupta, Chesney Shepherd) ...click on their name and send a happy birthday message!
July 22, 2017 5:00 AM

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Demand Generation Manager
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July 20, 2017 5:00 AM
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Convergent Read More...
July 20, 2017 5:00 AM
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Virtual Hold Technology Read More...
July 19, 2017 5:00 AM

Industry Blogs

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Victor Matos - Try another Communication Platform and Connect With People
VOIP or Voice over Internet Protocol is a new thing which many are not aware of. It is a technology ... Read More...
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Cheena Shekhawat - Why do you require call disposition?

Call Disposition is an easy way that describes outcome of each call so that useful business ... Read More...
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Turkey Contact Center Conference & Expo
brings together nearly 1,500 representatives from the sector every year, the first and only sector-oriented expo, in turkey Read More...

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