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Mark Lyngwa
Business Development Manager
eGain Corporation
14 Connections
Coty Guyette
Policyholder Service Consultant
MassMutual
34 Connections
Thomas Farrell
Senior Vice President, Customer Service
Web.Com, Inc
40 Connections
Mikhail Rogov
Vice President, Application Development
Scivantage
34 Connections
Christina Prince
Team Leader II
Realpage
39 Connections

Industry News

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Italtel's Managed Service Centre in Ciudad Real celebrates one year of operation
The centre in Ciudad Real operates and manages its customers' service networks and platforms in Spain
June 23, 2018 5:05 AM
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Liquid Voice Adds Real-Time Analytics For Contact Centres
This new capability provides instant insight on interactions as they happen and will deliver significant benefits in a wide range of contact centre and compliance applications
June 23, 2018 5:00 AM
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Serenova Fully Integrates Quality Management with CxEngage
Native, Cloud-based Quality Management Solution Provides Call Recording, Screen Recording and Quality Assurance Capabilities to the Contact Center

June 23, 2018 4:48 AM
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NewVoiceMedia named Leader in Ventana Research’s 2018 Contact Center in the Cloud Value Index
NewVoiceMedia has been named a Leader by Ventana Research in its 2018 Value Index for Contact Center in the Cloud.
June 23, 2018 4:11 AM
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Latest Tweets

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39 Minutes Ago
Verisk
The costs of #energystorage systems are dropping too fast for inefficient players to hide. https://vrsk.co/2I4DeRG via @McKinsey
44 Minutes Ago
Premiere Global Services
Will mixed reality change the way business gets done? In our new eBook, @Frost_Sullivan dives into this emerging trend. Download now: http://bit.ly/2samqmj
44 Minutes Ago
Flowroute
Learn how to implement Flowroute's SMS and MMS into your apps http://j.mp/2steEHu #TelecomAPI #dev
46 Minutes Ago
ABP Technology
Mobotix IP Cameras with IPTechView's MxMSP offer the most Freedom to develop Managed Services Solution or Surveillance as a Service #Mobotix #MSP Watch the Video https://youtu.be/F4BOOvH2bfM
49 Minutes Ago
Salesforce
We removed the A and O from our logo. Now imagine what the world would look like without A, B, and O blood types. We’re partnering with the @RedCross to help fill the gaps and need your help: https://www.redcrossblood.org/our-missing-type #MissingType

Job Board

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Customer Service Representative
Convergent
June 21, 2018 5:00 AM
Sr Business Analyst
CallFire
June 21, 2018 5:00 AM
Team Manager
Douglas Jackson
June 21, 2018 5:00 AM
Remote Clinical Appeals Nurse
Convergent
June 20, 2018 5:00 AM
Client Services Clerk
Convergent
June 19, 2018 5:00 AM

Industry Blogs

More Blogs
June 21, 2018 5:00 AM
VoIP Supply - How to Secure Your VoIP Phone Calls with the GXP Phones and UCM6200
Grandstream UCM IP PBX and GXP VoIP Phones are some of the hottest products VoIP Supply carries. In our latest webinar with Grandstream, we had over 100 participants join us to learn about how to secure VoIP phone calls with Grandstream’s GXP p... Read More...
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June 21, 2018 5:00 AM
VoIP Supply - The Grandstream GXP1760W Awarded Best VoIP Device by ITSPA
Grandstream, a leading manufacturer of IP voice and video communications equipment, announced that their GXP1760W Mid-Range WiFi Phone has been selected as the Best VoIP Device at the 2018 ITSPA Awards!

About The GXP1760W
Grandstream’s GXP1... Read More...
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June 21, 2018 5:00 AM
Specialty Answering Service - Infographic: Call Center Software Reviews

Call Center software, also known as contact center software, is the technology that call centers and answering services use to not only route and answer calls, but to also provide your callers with exceptional customer support. Call center software... Read More...
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Tip of the Day

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Don't Share Everything
June 23, 2018 5:00 AM
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Upcoming Events

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ASIA PACIFIC - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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