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Raul Polanco
Contact Center Supervisor
IGT USA
26 Connections
Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
8 Connections
Mike Rehmann
Marketing Coordinator
Calabrio
4 Connections
David Birittieri
Assistant Vice President - Head of IT Customer Service
MassMutual
225 Connections
Angelo Arezzi
Sr, Director, Project Management and Workforce
Web.Com, Inc
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Tia Pegarido
Sr Client Success Manager
Realpage
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Industry News

Click To Post Your News! | More News
Ozarks Electric Selects Noble to Improve Customer Experience
Contact Center Technology Provider Teams with Electric Service Cooperative
April 21, 2018 4:18 AM
 139 
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Company Rescues 60 Jobs After Irvine Firm Goes Bust
1Call Direct are looking to recruit even more staff and are also in talks with former Stellar employees.
April 21, 2018 3:18 AM
 134 
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Schools Call Centre Not Being Used -- Naptosa
Schools do not report incidents to the Safe Schools Call Centre because they fear being red-zoned.
April 21, 2018 2:18 AM
 125 
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TalkTalk Tops Most-complained About List, with BT Not Far Behind
Talk Talk is the most complained about home broadband and landline provider, while BT and Vodafone drew the most complaints for their mobile services, figures show.
April 21, 2018 1:18 AM
 135 
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6 Minutes Ago
AnswerFirst
4 Methods to Ensure Positive Customer Service http://bit.ly/2Fd5STS
13 Minutes Ago
LCA Contact Center
Novedades sobre la Ley Orgánica de Protección de Datos: el Gobierno la extenderá para personas fallecidas. http://bit.ly/2K7RWcH vía @abc_es #LOPD #digital
16 Minutes Ago
Conversational
The Small Business Daily #Content Roundup just came out: https://paper.li/Conrecept/1456932464?edition_id=e4e15da0-470a-11e8-9ff8-0cc47a0d1609 Stories via @PhillyCrimLaw #news #klout
19 Minutes Ago
Kelly Outsourcing & Consulting Group
Looking forward to talking about #TalentAcceleration : Putting Talent Acquisition Change in Motion @LEAP_HR Oil&Gas in Houston this week! Get a sneak peek at the HBR research we'll be discussing: http://ow.ly/xHFc30jB5ZZ #LeapHR #HR_Leap
19 Minutes Ago
Convirza
We agree 100% - how about you? https://twitter.com/Hyken/status/988431303790989312 Convirza added, Shep Hyken Verified account   @Hyken The best leaders don’t just focus on the numbers. They also focus on the customers. Customer service is not just for the front line. It’s for everybody. It’s not a department. It’s a philosophy.

Featured Editorial

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Minimum Technology for Inbound Call Center Vendors
April 20, 2018 5:00 AM
 293 
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Introducing Gen Z – “Millennials on Steroids”
April 19, 2018 5:00 AM
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Members' Updates....

Alan Hubbard has connected with David Birittieri
April 23, 2018 2:53 PM
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Mike Rehmann has connected with David Birittieri
April 23, 2018 2:53 PM
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Jake Levant has connected with David Birittieri
April 23, 2018 2:53 PM
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Ashley Kyle has connected with David Birittieri
April 23, 2018 2:53 PM
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Mushfiq Hopkins has connected with David Birittieri
April 23, 2018 2:53 PM
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Rajaram Kumar (India) just joined our association! Welcome!
April 23, 2018 11:53 AM
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Karabo Manyama has connected with Sibusiso Ndaba
April 23, 2018 9:57 AM
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Limon Ahmed has connected with Miguel Azevedo
April 23, 2018 9:56 AM
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Isabel Alves has connected with Carla Cavaco
April 23, 2018 9:42 AM
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Job Board

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Business Analyst
Echo Managed Services
April 20, 2018 5:00 AM
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Customer Service (Permanent contract)
Abtran
April 19, 2018 5:00 AM
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Contact Centre Manager (Web Chat)
Douglas Jackson
April 19, 2018 5:00 AM
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Customer Service Manager
Douglas Jackson
April 19, 2018 5:00 AM
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Data Analyst – 6 month contract
Douglas Jackson
April 19, 2018 5:00 AM
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Senior Data Analyst
Douglas Jackson
April 19, 2018 5:00 AM
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Industry Blogs

More Blogs
April 20, 2018 5:00 AM
Integrated Telemanagement Services - 4 things to do before deploying Skype


From instant messaging to video conferencing, Skype for Business offers many communication features many companies need to be productive. But before you start making calls on Skype, there are four things you should do to ensure crystal-clear qual... Read More...
 12 
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April 20, 2018 5:00 AM
Select Answering Service - What is Exceptional Customer Service

What is Exceptional Customer Service and How to Provide It
What is exceptional customer service? And does your company provide it? Check out our tips for delivering superior customer service.
As a business owner, you have so many things to focus ... Read More...
 13 
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April 20, 2018 5:00 AM
MedConnectUSA - What Steps Does Your Medical Answering Service Take to Provide Continuous Availability?






Most all medical answering services can cover your phone calls 24/7. That, of course, assumes all their equipment is operating properly and nothing interrupts their service.
But problems happen. Telephone cables get cut, electricity goes... Read More...
 60 
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Tip of the Day

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The Initial Meeting
April 23, 2018 5:00 AM
 145 
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Event Videos

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February 6, 2018 5:00 AM
How to email and live chat with connections
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February 6, 2018 5:00 AM
How to set up and update your professional profile
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EUROPE, MIDDLE EAST & AFRICA - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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