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John Sansevero
Commercial Account Executive

2NDGEAR

Michael Penn
Director, Sales Initiatives

Broadband Dynamics

Teresa Anderson
IBO Teletek

Teletek

Tammi Kraushaar
Director

MassMutual

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Christina Prince
Supervisor II

Realpage

Industry News

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Ozarks Electric Selects Noble to Improve Customer Experience

Contact Center Technology Provider Teams with Electric Service Cooperative
April 21, 2018 4:18 AM

Company Rescues 60 Jobs After Irvine Firm Goes Bust

1Call Direct are looking to recruit even more staff and are also in talks with former Stellar employees.
April 21, 2018 3:18 AM

100

Schools Call Centre Not Being Used -- Naptosa

Schools do not report incidents to the Safe Schools Call Centre because they fear being red-zoned.
April 21, 2018 2:18 AM

TalkTalk Tops Most-complained About List, with BT Not Far Behind

Talk Talk is the most complained about home broadband and landline provider, while BT and Vodafone drew the most complaints for their mobile services, figures show.
April 21, 2018 1:18 AM

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51 Minutes Ago

Kelly Outsourcing & Consulting Group

Hear from @InsightSourcing at #CWSSummit on why "Qualification, Enablement and ROI" are the essential ingredients of SOW success. 4/24 3:30-4:15, Westbourne 3-4.

April 22, 2018 3:10 AM

Miratel Solutions Inc

The latest the @miratel daily! https://paper.li/Miratel/1313637060?edition_id=f4495f50-45b0-11e8-9684-0cc47a0d164b #nonprofit

April 22, 2018 2:59 AM

TechSee

Sneak Peek: Virtual Technician Powered by #AI & #AR - VIDEO #augmentedreality #artificialintelligence #custserv http://ow.ly/cwOK30jpxkq

April 22, 2018 2:59 AM

Mindsight

Why More Organizations Are Moving to a Managed IT Services Approach http://bit.ly/2GcMTWV #manageditservices

April 22, 2018 2:59 AM

Flowroute

Do you thinking about selecting a new SIP trunking provider? Check out this guide http://j.mp/2vDEuu8 #SIPTrunk #SIPTrunking #VoIP

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April 20, 2018 5:00 AM

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Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Customer Service (Permanent contract)

Abtran
April 19, 2018 5:00 AM

Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Customer Service Manager

Douglas Jackson
April 19, 2018 5:00 AM

Data Analyst – 6 month contract

Douglas Jackson
April 19, 2018 5:00 AM

Senior Data Analyst

Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

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April 20, 2018 5:00 AM

MedConnectUSA - What Steps Does Your Medical Answering Service Take to Provide Continuous Availability?

Most all medical answering services can cover your phone calls 24/7. That, of course, assumes all their equipment is operating properly and nothing interrupts their service.
But problems happen. Telephone cables get cut, electricity goes... Read More...

April 19, 2018 5:00 AM

UJET - 5 Ways to Start Modernizing Your Customer Support for a More Personal UX

Until recently, it was assumed that technology would replace people in customer support. Now it's clear that technology alone isn't enough.Modern customers want the organizations they work with to be their advocates, to be accountable and proacti... Read More...

April 19, 2018 5:00 AM

Specialty Answering Service - 6 Rookie Mistakes Businesses Make With Their Answering Service

Whether you’ve just started using an answering service, or you’ve had one for years, you should be aware of the 5 most common mistakes businesses make that will result in an outsourcing epic fail.
1. Your Procedures are Too Complicated... Read More...