Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Destra Rahmayadi
Analyst I Event & Brand Management
Mohammed Albadrani
Security System Coordinator
Rory Aditya
Manager Digital Service of Retail Customer Care
Elly Tjan
Head of Public Information Services and Digital Communication Division
Thamer Noori
Director of Industrial Security and Safety Dept.
Click To Post Your News!

What's Happening Today! - Industry News

While ChatGPT and generative AI (Gen AI) have become topics of interest lately, many organizations lack clarity on how to effectively leverage these technologies. Read More...
May 28, 2024
Smartz Solutions is excited to announce a strategic partnership with Vox, a communications provider in South Africa. Read More...
May 27, 2024 9:20 PM
The Educational Institution, by exhibiting the helpline number 1098 prominently, will contribute significantly in creating a safer environment for children and demonstrate their commitment to well-being of children as it will ensure immediate access ... Read More...
May 27, 2024 6:40 PM
Compliance with general labor standards has been the top concern raised by Filipino workers to the government hotline over the past 15 months, according to the Department of Labor and Employment (DOLE). Read More...
May 27, 2024 4:00 PM
The helpline, which was launched on April 18, has received 278 video calls so far and got positive feedback. Read More...
May 27, 2024 1:20 PM
Solutions Metrix and Rain Local are partnering to present credit unions with a unified approach to customer relationship management and marketing. Read More...
May 27, 2024 10:40 AM
Showing 1 - 6 of 6242 items
Read More Items
Submit Tips

Tip Of The Day!

A number of centers we visit participate in charity functions – this helps to bring some fun into the center (motivation), helps with team building and also gives something back to the community. For example, one major bank has a regular ‘charity day... Read More...
May 28, 2024
Showing 1 - 1 of 1096 items
More Tips

About us - in 60 seconds!

Submit An Article!

Featured Editorial

AI has heralded in unprecedented innovation for contact center organizations. But, alongside that innovation comes concerns about data privacy. Read More...
May 27, 2024
CCMA's CEO, Leigh Hopwood, summarises her session at Sabio Group's UK Disrupt event. Read More...
May 24, 2024
CleverTap, an all-in-one engagement platform, released its market research report on “The AI Edge in Customer Engagement”. Read More...
May 22, 2024
The report examines generational outlook on AI, finding differences in readiness but commonality in potential benefits to their customers experiences Read More...
May 17, 2024
Showing 1 - 4 of 1605 items
More Articles

Post Your Blog

Company & Personal Blog Posts!

Telecommunication is one of the biggest inventions mankind has ever seen. Speaking to someone who is sitting miles away from us, was a beyond imagination thing at a time. There won’t be anyone thinking we will be doing business with a firm out... Read More...
May 24, 2024 1:32 AM
In 2023, many large insurance companies such as Prudential Insurance, New York Life Insurance Company, Sun Life, among others were targeted by cybercriminals. That’s because many insurers are not sufficiently protected against cyber attacks. Ac... Read More...
May 22, 2024 8:20 AM
Discover the path to your dog's well-being with our essential tips on nutrition, exercise, grooming, and more. Learn to decode your pet's needs and create an enriching environment that promotes their health and happiness. Our four-legged friends brin... Read More...
May 21, 2024 4:49 PM
Claims processing is one of the most critical aspects of the insurance industry. In such a competitive sector, the ability to process claims and deliver exceptional customer service determines the success of insurers. This article discusses the chall... Read More...
May 20, 2024 7:42 AM
Sydney, Australia – [16th May, 2024] – Auraya Systems, a leader in advanced voice biometrics technology, is proud to announce its collaboration with Johanson Group LLP aimed at maintaining and upgrading to SOC 2 Type 2 compliance, marking... Read More...
May 17, 2024 1:50 AM
Veterans bring a unique set of skills and experiences to the table, making them valuable assets in various industries. In contact centers, where communication, problem-solving, and teamwork are essential, hiring veterans can provide numerous advantag... Read More...
May 15, 2024 6:51 PM
In today's competitive business landscape, the image of your contact center plays a crucial role in shaping customer perceptions and driving business success. A positive image not only enhances customer satisfaction but also attracts top talent and s... Read More...
May 15, 2024 6:49 PM
In an increasingly digital and interconnected world, safeguarding your finances has never been more crucial. With cyber threats on the rise and financial scams becoming more sophisticated, it's essential to take proactive measures to protect your har... Read More...
April 30, 2024 8:56 PM
Showing 1 - 8 of 3024 items
More Blogs
Search Jobs

Job Board

Dialpad Read More...
May 23, 2024
Dialpad Read More...
May 23, 2024
Showing 1 - 10 of 3091 items
Submit Event

Upcoming Events

The 19th EMEA Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =