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"Of particular concern with recent COVID-19 closures and quarantines, is the associated increase in problem-gambling-related risk factors that occur as a result, such as loneliness, stress, anxiety, depression, and increased use or abuse of substance... Read More... 29 Minutes Ago
The Nelson Mandela Bay service delivery call centre has shut its doors after a staff member came into contact with a person who had tested positive for the coronavirus. Read More... May 27, 2020 3:49 AM
At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
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Enterprises and customer service organizations use speech analytics today to analyze customer interactions to assess agent performance and identify service gaps. That likely isn't news to you, but what might be is that speech analytics results rely I... Read More... May 20, 2020 5:00 AM
Our Geelong-based call centre is focused on helping businesses become more profitable and give better customer service. We want to ensure your customers are well looked after, while giving you the ability to convert more leads into paying customers. ... Read More... May 20, 2020 5:00 AM
As our new reality unfolds, businesses in many sectors must still rely on home-based customer service experts – and this will continue for some time. So, having an efficient and effective work-at-home business model has become busines... Read More... May 19, 2020 5:00 AM
Having just joined an airline reward program I wanted to speak to a representative about some queries I had. On 7 separate occasions over the past 2 days I have tried to get through – I get the IVR and select the option I need and after a few seconds... Read More... May 27, 2020 5:00 AM
In 2020, businesses and organizations will make the move toward using a single platform for all customer interactions. Check out Bright Pattern's latest blog for more info on omnichannel platforms for CX: https://bit.ly/2yC2GiP #CX#omnichannel