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Mark Littlejohn
Operations Data Management Consultant
MassMutual
218 Connections
Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
17 Connections
Daniel Persuitte
Program Manager, Scrum Master
MassMutual
524 Connections
Raul Polanco
Contact Center Supervisor
IGT USA
60 Connections
Angelo Arezzi
Sr, Director, Project Management and Workforce
Web.Com, Inc
48 Connections
Caleb Deleault
Team Specialist
MassMutual
31 Connections

Industry News

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Martello Expands its Hospitality Presence with Network Performance Portfolio
Flexible, modular software and SD-WAN solutions address the network performance challenges of real-time communications, for a better guest experience.
June 20, 2018 8:00 PM
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New Agent Engagement Tools from Noble Systems Help Contact Centers See Gains
Global technology provider announces a number of offerings and initiatives targeted at helping contact centers manage their most valuable resource – their employees
June 20, 2018 5:00 PM
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Bright Pattern Extends Cloud Contact Center Service to the United Kingdom and Republic of Ireland
Bright Pattern, a global provider of multichannel cloud contact center software, expands its presence in the United Kingdom and the Republic of Ireland to enhance local voice communications and improve regional compliance
June 20, 2018 2:00 PM
 64 
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Call Centre Soon to Receive Complaints about Power Services: Nasrul
No load-shedding in the country now, he claims once again
June 20, 2018 11:00 AM
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ethosIQ, LLC
Stop worrying about data loss and data collection issues! ethosIQ can save your hair! #bigdata #Dare2Demo https://ethosiq.com/
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TCN
TCN eliminates the need to designate specific inbound or outbound agents. This blended solution can increase client contact rates by at least 20-50%, instead of traditional outbound-only campaigns: https://hubs.ly/H0cG48V0 #CallCenter
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Metaswitch Networks
#ComposableNetworking is about getting what you want. Learn more about the choices CNP offers in this new article on our blog: http://bit.ly/2yqY7H9 #DataCenter #networkarchitecture
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Etech Global Services
Learn how QEval meets the complex demands of #quality through a live demo at Etech's Booth #412 @CustContactWeek #CCWVegas18
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RankMiner
RT @goboomfactor : Innovation Mindset: 4 Keys to Building a Culture of Innovation http://ow.ly/OwfL30kzqyG #GrowthHacking #Innovation #Startup #Entrepreneur

Job Board

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Client Services Clerk
Convergent
June 19, 2018 5:00 AM
Commercial Controller
Abtran
June 19, 2018 5:00 AM
Academy Coach (Internal only)
Echo Managed Services
June 18, 2018 5:00 AM
Senior Customer Experience Analyst
Douglas Jackson
June 18, 2018 5:00 AM
Customer Service Manager
Douglas Jackson
June 18, 2018 5:00 AM
Call Centre Agent
Great Communications
June 17, 2018 5:00 AM

Industry Blogs

More Blogs
June 20, 2018 5:00 AM
Hinduja Global Solutions Ltd. - I See You: Staging Better CX, Using Video
By Mandeep Singh Kwatra, HGS Vice President, Solutions and Capabilities
HGS recently released a white paper on this year’s top 10 trends in customer service. Over the course of the year, we’ll dedicate a blog post to each of these CX gam... Read More...
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June 19, 2018 5:00 AM
Specialty Answering Service - Meet Your Virtual Receptionists: Krystle M.

Working in a call center can be stressful. However, it does come with it’s fair share of perks, like being able to speak to people all over the world and not having to take any work home with you when your shift is up.
To help put you in the... Read More...
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June 19, 2018 5:00 AM
VoIP Supply - 3 Feature-Rich Refurbished IP Phones (With a Price You Will love!)
We know that you have probably heard about Refresh IP Phones by now, but since we know it is such a good bargain, we can’t help but to keep telling you about them! Refresh IP Phones are a used option for business owners to outfit their offices ... Read More...
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Tip of the Day

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Think About Demotivating Your Staff
June 20, 2018 5:00 AM
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Upcoming Events

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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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