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Mark Littlejohn
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MassMutual
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PerfectServe
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Industry News

Click To Post Your News! | More News
Tech Support Scams Surge 24 Percent
Fifteen percent of those affected lost money, with losses ranging from $200 to $400 or more, Microsoft finds
April 25, 2018 2:48 AM
 70 
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Air Namibia Appoints APG Network for West Africa Sales
Air Namibia has appointed APG Network as its General Sales and Service Agents (GSSA) in Ghana and Nigeria.
April 24, 2018 11:58 PM
 62 
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Call 14455 for Ambulance Emergency Helpline
Realising the critical role played by ambulances, JSS Hospital, Mysuru, has introduced advanced high-tech ambulance services.
April 24, 2018 9:08 PM
 68 
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Outsourcing NDIS Contact Centres to Serco 'An Accident Waiting to Happen'
Disability rights campaigners say company’s poor history abroad and lack of experience in disability should have precluded it from role
April 24, 2018 6:18 PM
 83 
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ATOS
Live insights ‒ condition monitoring, location determination or measurement of consumption data: Use new analytical methods and optimize maintenance and service with SAP! Register now for #HM18 , April 23-27: http://bit.ly/2r3sYCT
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TeleWare
Where you saved a document, the deadline for a piece of work and important customer information - 3 of the most common things we forget in the workplace. Find out more in our free #whitepaper >>> http://bit.ly/2H8N8SK #ReCallApp
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The Silver Line
A letter from Dr. Pat Bidmead – Loneliness https://www.maturetimes.co.uk/letters-dr-pat-bidmead-loneliness/
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A conversation on omni-channel with Sheila McGee-Smith https://www.newvoicemedia.com/blog/a-conversation-on-omni-channel-with-sheila-mcgee-smith #cx #cctr
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How to Know When You Have a Dead Lead (And When to Move On) https://spiro.ai/know-dead-lead-move/ #salesstrategy #AdamHonig @SpiroHQ

Featured Editorial

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“Working Together to Drive Success” – What a Military Mindset Can Teach Customer-Facing Businesses
April 25, 2018 5:00 AM
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The Top Three Ways to Drive Growth and ROI in the Services Industry
April 24, 2018 5:00 AM
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Members' Updates....

Ray Collyer has connected with Don Halliday
April 25, 2018 9:51 AM
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Ray Collyer has connected with Gerry Brown
April 25, 2018 9:49 AM
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Louise Weedon has connected with Jillian Price
April 25, 2018 8:21 AM
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Laura Collins has connected with Louise Weedon
April 25, 2018 8:21 AM
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Billy Chen has connected with Douwes Sorgdrager
April 25, 2018 5:46 AM
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Michael Glockle has connected with Douwes Sorgdrager
April 25, 2018 5:46 AM
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These members have birthdays today (Rachel Harrison, Erni Sylviane Purba, Marinos Xynarianos, Angela Wanodya Sawangi, Rahmat Pertinda, Mostafa Farid, Saurabh Ganguly, Sandra Matos, Yohei Kondo, Anne Purba, Deepak Vij, Clare Glascott, Adonis Tipactipac, Shomita F Insany, Ekaterina Filippskaya) ...click on their name and send a happy birthday message!
April 25, 2018 5:00 AM
Noushka Pojoh (Indonesia) just joined our association! Welcome!
April 25, 2018 3:57 AM
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Gary Lam has connected with Cheryl Paul
April 25, 2018 12:15 AM
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Job Board

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Bilingual Client QA Call Center Representitive
Convergent
April 23, 2018 5:00 AM
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Customer Service Advisors - Model Farm Road, Cork
Abtran
April 23, 2018 5:00 AM
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Human Resources Generalist
Convergent
April 23, 2018 5:00 AM
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Business Analyst
Echo Managed Services
April 20, 2018 5:00 AM
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Customer Service (Permanent contract)
Abtran
April 19, 2018 5:00 AM
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Contact Centre Manager (Web Chat)
Douglas Jackson
April 19, 2018 5:00 AM
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Industry Blogs

More Blogs
April 23, 2018 4:47 PM
Calabrio - Contact Center Leaders: 16 Telling Questions that Reveal How Well You Really Know Your Customers
As you well know, contact center data captured during your agents’ interactions with customers can give you critical insights that help you outpace your competitors and evolve your business. And today’s rich combination of speech analytic... Read More...
 57 
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April 23, 2018 5:00 AM
FCR - The Dead Giveaway for a Canned Customer Service Response



The Benefits and Drawbacks of Macros
It’s possible that I’ve beaten the topic of macros (canned responses) to death in past articles but I have some new thoughts today. You’d be hard pressed to find a support team that doesn&... Read More...
 38 
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April 23, 2018 5:00 AM
A Better Answer - March 2018 Call Handling Hero®
Call Handling Hero® — Michelle
Michelle faced a logistical problem in the waning hours of the night. The ABA offices started receiving calls from patients from an office we didn’t service. This lead to patients being unable to find s... Read More...
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Tip of the Day

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The 3 L’s
April 25, 2018 5:00 AM
 1
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Event Videos

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February 6, 2018 5:00 AM
How to email and live chat with connections
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February 6, 2018 5:00 AM
How to set up and update your professional profile
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Upcoming Events

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EUROPE, MIDDLE EAST & AFRICA - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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