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Thousands of Kiwis in crisis are set to benefit from the launch of a new charity’s technology which can reduce the time it takes to select and contact a suitable mental health helpline. Read More... September 24, 2020 6:40 PM
Standardizing on Genesys Cloud expected to improve the patient experience; drive efficiencies for teleworking agents and telehealth professionals during critical COVID-19 spikes Read More... September 24, 2020 10:40 AM
The Municipal Commissioner-cum-CEO-Chandigarh Smart City Ltd, KK Yadav, inaugurated an integrated call centre for all municipal services and launched new complaint number 0172-278720. Read More... September 24, 2020 8:00 AM
HubSpot adds custom objects, sophisticated sales reporting, and enhanced sales engagement and configure-price-quote functionality as part of a significant revamp of its enterprise-grade sales CRM Read More... September 24, 2020 5:20 AM
At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.
Click Here to view
Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
Customer Engagement Hubs, Customer Service Analytics, Voice of the Customer, Chatbots and Virtual Customer Assistants are Gaining Significant Attention in Optimizing the Service Experience Read More... September 23, 2020
When it comes to sustainability, consumers are clamouring for change and driving the corporate agenda. Henry Jinman of EBI.AI shows 3 ways ethical retailers are using the power of Artificial Intelligence to create a sustainable shopper experience. Read More... September 21, 2020
There are various ways in which businesses can benefit from local and professional call centre services in Geelong, particularly to establish, develop and nurture client relationships. In times like these, having a loyal customer base is pivotal to ... Read More... September 22, 2020
The recent health crisis has forced contact centers to quickly spin up patchwork, work-from-home solutions, or dramatically alter their physical contact center footprint. Now, with businesses evaluating a long-term strategic change toward... Read More... September 18, 2020
The old adage is true: you never get a second chance at a first impression. Even when someone is familiar enough with your organization to dial you up, that first conversation can have a lasting impact on how they perceive your business. It&rsqu... Read More... September 17, 2020
Answer the Call: Why Small Business Owners Need Answering Services Customer satisfaction should be a top priority for any business. Having a small business answering service is an easy way to impress customers. It’s no secret that having a ... Read More... September 12, 2020
I had to contact a finance company regarding a change of address. The person I spoke to amended one of the two accounts I had over the phone but refused to help with the other as I did not have my 16 digit reference number to hand. I asked if she cou... Read More... September 25, 2020
>9 out of 10 from every generation, Baby Boomers & below, say "easy-to-use online #banking capabilities are important," according to Aite Group. 61% of Young Millennials, 59% of Senior Millennials & GenXers, 54% of Baby Boomers, 42% of Seniors say they're VERY important. #fintech
Gebruik je de Voys App voor iOS en ervaar je soms dat er maar aan één kant van de lijn audio is? Hier is gelukkig een oplossing voor. Ga in de app naar instellingen en dan naar geavanceerde instellingen. Hier zet je de gesprekskwaliteit op ‘hoog’ ipv ‘standaard’. Done!