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David Birittieri
Assistant Vice President - Head of IT Customer Service
MassMutual
208 Connections
Charlene Harrison
Associate Director, Operations
CAQH
1 Connections
Jovaney Toledo
Policyholder Services Technical Specialist
MassMutual
157 Connections
Ron Resavy
Client Services Manager
Billtrust
141 Connections

Industry News

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Enquire Adds Executive Team Members as Company Continues Growth
New Team Members Accelerate Continued Growth of Technology Solution Provider

7 Minutes Ago
Netsurit Drives On-demand Scalability for Fuel Online
Netsurit has helped the company migrate to a new business platform for greater efficiency, while extending the availability of its legacy system.
August 22, 2019 12:04 PM
Aspect Software Partners with Call Design in Australia
Contact centre and workforce optimisation application provider Aspect Software has undergone a significant restructure in shifting its business towards adopting an extensive channel model.
August 22, 2019 10:39 AM
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Australia's Foremost Kids Counselling Helpline Uses Live Streaming Video Platform
yourtown's Kids Helpline is challenging the very nature of communicating with teenagers who may be experiencing mental health concerns by tapping into an innovative campaign created by M&C Saatchi.
August 22, 2019 9:14 AM
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Teleperformance Turkey
Tüketiciler sevdikleri bir markadan ne zaman vazgeçer? Müşterilerin% 60'ı, yalnızca birkaç zayıf deneyimin ardından rakibinizi tercih eder. Eşsiz müşteri deneyimleri duygusal zekaya ve teknolojiye dayanır. Etkileşim uzmanlarımız sizi bekliyor! #EachInteractionMatters
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Sensiple
Setrega automates tracking & controls the trade compliance related activities- from documentation to planning, scheduling, reporting, and mitigation for the financial firms. To know more, http://www.sensiple.com/regtech #RegulatoryCompliance #RegTech #FinTech #RiskManagement
18 Minutes Ago
Dimension Data South Africa
How are you embracing the human - robot workforce of the future? http://bit.ly/2Mwbjkc
20 Minutes Ago
Everest Group
Our recent research on #RPA will help enterprises understand different programmatic approaches to RPA adoption & what those approaches’ respective synergies with their organizations could be. Learn more & download a copy http://ow.ly/Y6zR50vFujN
20 Minutes Ago
CGS
For this #Throwbackthursday , be sure to read about the history of our applications division. http://ow.ly/jo8Y50vDIkD #TBT

Job Board

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Mid-Market Account Executive
CallFire
August 20, 2019 5:00 AM
Sr Security Engineer
CallFire
August 20, 2019 5:00 AM
Customer Care Associate
MilliporeSigma
August 20, 2019 5:00 AM
Customer Care Associate
MilliporeSigma
August 20, 2019 5:00 AM
Scrum Master
CallFire
August 16, 2019 5:00 AM
Team Manager
Douglas Jackson
August 16, 2019 5:00 AM

Industry Blogs

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August 21, 2019 5:00 AM
Specialty Answering Service - 4 Ways to Stay Connected With Your Answering Service
Ready to take your business to the next level in customer care? Working with an answering service is a great way to enhance operations while providing 24/7 support for your valued customers. And with communications solutions for every industry, compa... Read More...
August 21, 2019 5:00 AM
Nuance - Meet your patients where they are with 24/7/365 answers to their portal questions
As patients take increasingly active, hands-on roles in their healthcare—truly becoming part of the care team—they need immediate, reliable access to the medical records, test results, and care plans so they can continue to advocate for t... Read More...
August 21, 2019 5:00 AM
Integrated Telemanagement Services - Smartphone browsers now support biometrics


Google Chrome and Mozilla Firefox Lite support web-based biometric authentication. The leading mobile browsers now allow users to sign in to online profiles through fingerprint scanners, facial recognition, and the like. What’s more, online... Read More...

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Queue Music
August 22, 2019 5:00 AM
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International Contact Center Week
Celebrate. Appreciate. Elevate.
Be a Part of the Only Week Long Celebration Dedicated Exclusively to the Contact Center Industry

Contact Centers are about People and every year thousands of centers around the World celebrate the industry we work ... Read More...
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