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Mark Littlejohn
Operations Data Management Consultant
MassMutual
233 Connections
Matthew Narcisco
Director of Sales and Marketing
Open Access BPO
41 Connections
Chuck Browne
Customer Care Operations Manager
Vivint
369 Connections
Chris Bauserman
VP, Product and Segment Marketing
NICE inContact
14 Connections

Industry News

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Frost & Sullivan Recognizes Cisco for Its Cyber Security Capabilities and Customer Experience Solutions
Cisco Systems bags four awards in the Enterprise Infrastructure category
July 21, 2018 5:04 AM
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Bright Pattern's Latest Release Delivers Effortless, Personalized, Omnichannel Customer Experiences
The latest release of the easiest cloud contact center software for any size business provides innovative video chat escalation, easy-to-use agent interface updates, GDPR and PCI compliance advancements, and omnichannel communication enhancements
July 21, 2018 5:01 AM
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Allied Telecom Launches New Portal for Voice and Unified Communications Clients
Allied’s new portal provides an improved client experience for voice account management and administration.
July 21, 2018 4:17 AM
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To Address Waterlogging Issues SDMC Launches Helpline Number 23228325
In order to resolve complaints related to waterlogging in its areas, South Delhi Municipal Corporation (SDMC) on Tuesday launched dedicated helpline number 23228325 which will remain available on all working days during office hours.
July 21, 2018 3:29 AM
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CustomerFirst
'Tot een jaar of twee geleden kon het nog wel vier dagen duren voordat een vraag werd beantwoord. Dit zorgde voor zo'n 40 tot 50 procent van herhalingsvragen.' Lees: https://customerfirst.nl/interviews/2018/07/visionfirst-7-dopper/index.xml #klantcontact
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Hinduja Global Solutions Ltd.
#HGSCharityGolfDay - @teamHGS and our guests are playing a few holes with former World no.1 Golfer David Duval at the beautiful Woburn course – if only every Monday was this good!
40 Minutes Ago
HCL
Rajesh Thakur, SVP, India & Middle East Business, HCL Technologies, speaks about our 'Glocal' approach at the #HCLTechForum in Dubai.
51 Minutes Ago
WNS Global Services
Inspired performance underpinned by co-creation. WNS net revenue up 10.3% y-o-y on constant currency. Read Q1 FY19 results at http://bit.ly/Earnings-Q1-2019

Job Board

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Customer Relations Leader
Douglas Jackson
July 20, 2018 5:00 AM
Sr Talent Acquisition Recruiter
Inktel
July 16, 2018 5:00 AM
Content Marketing Executive
Douglas Jackson
July 16, 2018 5:00 AM
Consumer Insight Analyst
Douglas Jackson
July 16, 2018 5:00 AM
Contact Centre Manager (3 month contract)
Douglas Jackson
July 16, 2018 5:00 AM

Industry Blogs

More Blogs
July 19, 2018 5:00 AM
The Connection - Verbatim or Paraphrasing: Which Call Center Script is Best for You?
Call centers use scripts for several reasons. Scripting allows you to control messaging and ensure agents are providing a consistent service experience to every customer. Scripts help move calls along efficiently. And they can reinforce your brand as... Read More...
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July 19, 2018 5:00 AM
Teleperformance - TP Talks: Hear from the Best in Business Strategies and CX

The TP Talks webinar series features some great speakers talking about real business strategies and delivering a great customer experience (CX). As companies across the globe strive to adopt more customer-centric operating models, this webinar seri... Read More...
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Tip of the Day

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Memorable Numbers?
July 23, 2018 5:00 AM
there are some great ones out there!
August 25, 2014 12:26 PM EST
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Upcoming Events

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GLOBAL EVENT - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the World! Read More...
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