Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties



Upcoming Events





Outsourcing - Tips & Best Practices


Here are some suggested Connections for you! - Log in to start networking.

Click To Post Your News!

Industry News

Telecommunications and contact center solutions provider DataTel Communications become the first US partner awarded Gold Partner Status by visual mental health and wellness solutions developers SJS Solutions Ltd. Read More...
June 22, 2021 3:09 AM
Signed Calls Are Being Placed Before FCC-Mandated Deadline Read More...
June 22, 2021 1:18 AM
The Union home ministry has operationalised the national helpline 155260 and reporting platform for preventing financial loss due to cyber fraud. Read More...
June 21, 2021 11:28 PM
Total Expert helps Planet Home Lending manage its brand on an enterprise level with automated communication and personalized experiences Read More...
June 21, 2021 9:37 PM
More News

New 2021 Membership

About us - in 60 seconds!




At, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

Click Here to view

Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.

Premium Content (sponsored)

Account Control Technology Holdings, Inc. Completes Sale to Transworld Systems Inc., forming the largest Accounts Receivable Management (ARM) company in the United States.
June 7, 2021 12:56 PM
Submit An Article!

Featured Editorial

Survey of US Consumers Illuminates Need For Stellar Digital Customer Experiences And Targeted Generational Strategies Read More...
June 21, 2021 5:00 AM
Fintech, or financial technology, is a broad term that refers to various businesses that use software to provide financial services. Read More...
June 18, 2021 5:00 AM
More Articles
Post Blog

Industry Blogs

Close Window

Remote work policies require companies to expand their communication capabilities. Many businesses aim to increase productivity and improve customer service by turning to a VoIP solution. There are several factors that will make your VoIP more mo... Read More...

June 14, 2021 5:00 AM
Close Window
The goal of any voice capture platform is to record the customer and agent's voices in a high quality format and store that audio for later recall (for order verification, proving compliance, settling disputes, etc.) and to feed one's third party app... Read More...
June 10, 2021 5:00 AM
Close Window
As more and more solutions are made available in the cloud, more and more small- and medium-sized businesses (SMBs) are flocking to use them. One increasingly popular solution is cloud-based enterprise resource planning (ERP). If you want to integrat... Read More...
June 9, 2021 5:00 AM
More Blogs
Submit Tips

Tip of the Day

The most important thing to recognize is that workforce management systems are tools. The biggest problem is that most people don’t know how to apply the tool. Professional services are an integral part of the process of implementing workforce manage... Read More...
June 22, 2021 5:00 AM
More Tips

Members' Updates....

Raushan - We are gonna change the world
May 31, 2021 5:21 PM
Rachelle Copeland -

Great products for U.S. Consumers Only

May 24, 2021 5:02 PM
Rahmi Bilen has connected with Ragıp Atik
34 Minutes Ago
Gal Olevson has connected with Adam Norsworthy
38 Minutes Ago
Patrick Walsh has connected with Robin Klopper
June 22, 2021 3:13 PM
Nicholas Furnia (United States) just joined our association! Welcome!
June 22, 2021 2:40 PM
Jamie Bennett (United States) just joined our association! Welcome!
June 22, 2021 2:06 PM
Welcome 2 New Members!: (Issac Green, Abby Wolf) ... Click on their name to see their profile and say hello!
June 22, 2021 2:04 PM
İlyas Ersoy (Turkey) just joined our association! Welcome!
June 22, 2021 2:00 PM
Nessma Ali has connected with Cheikh Ahmed Tidiane Kone
June 22, 2021 1:57 PM
Sean Hammerle has connected with Jaqueline Grotius-Burns
June 22, 2021 1:24 PM
Caitlin Morvidelli has connected with Fatemeh Farshad
June 22, 2021 6:30 AM

Submit Event

Upcoming Events

The place where the world's best meet and share their best practices!

A place for professionals to learn the latest and greatest strategies and ideas and to connect with the elite in the industry. 

This is the highest rated industry event with ... Read More...

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =