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Mark Littlejohn
Operations Data Management Consultant
MassMutual
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Rachel Paul
Sales and Service Representative
New York Life
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Dudley Wass
Project Analyst - cXc
Whirlpool Corporation
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Angelo Arezzi
Sr, Director, Project Management and Workforce
Web.Com, Inc
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Michael Penn
Director, Sales Initiatives
Broadband Dynamics
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Industry News

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NEC Tunes Up NSW Police Radio Communications System
Japanese IT provider NEC’s Australian subsidiary is working with NSW Police to deliver the next phase of the force’s microwave radio communications network upgrade.
July 14, 2018 2:36 AM
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Pivotal Data Improves Contact Centre CX with Voice Authentication
Pivotal Data has seamlessly integrated OneVault's voice biometric authentication solution into its contact centre solution as a value-added feature.
July 14, 2018 12:12 AM
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ComReg to Take Action on Helpline, Customer Service Phone Numbers
Consumers are confused by non-geographic numbers and wary of how expensive they are
July 13, 2018 9:48 PM
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Swedish Extremism Hotline Fights for Survival After Losing Funding
A Swedish helpline for people worried that someone they know is being radicalized has vowed to press on, despite the government pulling the funds.
July 13, 2018 7:24 PM
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Latest Tweets

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51 Minutes Ago
Ameyo
#MondayMotivation If you want to do something, you will find a way. If you don't, you will find an excuse. #motivation #monday #quote
July 16, 2018 4:40 AM
Evolve IP
Take a short expedition through these key findings, intertwined with unique #comics , to bring a smile to your face as you learn about the latest #cloud adoption #trends #tech #evolveip #infosec #security #compliance #cloudstrategy https://okt.to/qb6RSZ
July 16, 2018 4:19 AM
PCCW Solutions
We are honored to be ranked No. 1 in Hong Kong in Systems Integration, Application Development, and Data Center Hosting Services markets since 1H2014 by IDC. PCCW Solutions is providing IT solutions to help enterprises undergo digital transformation. https://goo.gl/PUjLCo
July 16, 2018 3:59 AM
TechSee
But if they did, it would be an AR Instruction Manual! See how AR is driving consumer engagement and success. #custserv #CX #augmentedreality #AR http://ow.ly/ZB7z30kMc3H

Job Board

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Sr. Systems Administrator/ Microsoft Expert
Convergent
July 13, 2018 5:00 AM
Director of Operations
Convergent
July 12, 2018 5:00 AM
Contact Centre Manager (Collections)
Douglas Jackson
July 12, 2018 5:00 AM
Contact Centre Manager
Douglas Jackson
July 12, 2018 5:00 AM
Senior Team Leader
Douglas Jackson
July 12, 2018 5:00 AM

Industry Blogs

More Blogs
July 13, 2018 5:00 AM
MedConnectUSA - Discover Why an Award-Winning Medical Answering Service Is Important






Don't you wish there was a way to know if a medical answering service actually provided the high-quality service they claim to? Wouldn't this be nice to know before you switch? Fortunately, there is a way. But few people know about it. He... Read More...
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July 12, 2018 5:00 AM
A Better Answer - How Customer Service and Retention are Related
Customer service leads to happy customers, and happy customers keep buying your products and services. It really is that simple on the surface, but there is more nuance.
It doesn’t matter that you have excellent customer service alone, it matt... Read More...
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July 12, 2018 5:00 AM
Plum Voice - Visa Verified: Plum Voice Secures a Listing on Visa’s Global Registry of Service Providers

Plum Voice has been at the vanguard of voice channel and IVR security for years. We pride ourselves on offering reliable cloud communications products that are compliant with some of the most desirable security standards in existence. These include... Read More...
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ASIA PACIFIC - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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