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John Sansevero
Commercial Account Executive

2NDGEAR

Michael Penn
Director, Sales Initiatives

Broadband Dynamics

Teresa Anderson
IBO Teletek

Teletek

Tammi Kraushaar
Director

MassMutual

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Christina Prince
Supervisor II

Realpage

Industry News

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Ozarks Electric Selects Noble to Improve Customer Experience

Contact Center Technology Provider Teams with Electric Service Cooperative
April 21, 2018 4:18 AM

120

Company Rescues 60 Jobs After Irvine Firm Goes Bust

1Call Direct are looking to recruit even more staff and are also in talks with former Stellar employees.
April 21, 2018 3:18 AM

117

Schools Call Centre Not Being Used -- Naptosa

Schools do not report incidents to the Safe Schools Call Centre because they fear being red-zoned.
April 21, 2018 2:18 AM

109

TalkTalk Tops Most-complained About List, with BT Not Far Behind

Talk Talk is the most complained about home broadband and landline provider, while BT and Vodafone drew the most complaints for their mobile services, figures show.
April 21, 2018 1:18 AM

120

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Verisk

.@Hyundai Motor America has signed an exclusive agreement to join the Verisk Data Exchange. https://vrsk.co/2HcReJt

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Premiere Global Services

As a leader, your top goal should be inspiring those you work with. Check out these tips: http://bit.ly/2JRtJr6 via @Entrepreneur

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Flowroute

Interested in becoming a Flowroute reseller? Check out our new program to help you spin up your #MSP business. http://j.mp/2HF4CJP #Telecom #SIPtrunking

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The Silver Line

'Like a knife poking my heart': Loss, loneliness and the killing pain of elderly depression http://po.st/gSwLlY via @ChannelNewsAsia

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Gryphon

The #FTC and the Consumer Financial Protection Bureau have released a report on their actions to battle illegal debt collection practices: http://bit.ly/327debt #marketing #compliance

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April 20, 2018 5:00 AM

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April 19, 2018 5:00 AM

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Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Customer Service (Permanent contract)

Abtran
April 19, 2018 5:00 AM

Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Customer Service Manager

Douglas Jackson
April 19, 2018 5:00 AM

Data Analyst – 6 month contract

Douglas Jackson
April 19, 2018 5:00 AM

Senior Data Analyst

Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs

April 20, 2018 5:00 AM

MedConnectUSA - What Steps Does Your Medical Answering Service Take to Provide Continuous Availability?

Most all medical answering services can cover your phone calls 24/7. That, of course, assumes all their equipment is operating properly and nothing interrupts their service.
But problems happen. Telephone cables get cut, electricity goes... Read More...

April 19, 2018 5:00 AM

UJET - 5 Ways to Start Modernizing Your Customer Support for a More Personal UX

Until recently, it was assumed that technology would replace people in customer support. Now it's clear that technology alone isn't enough.Modern customers want the organizations they work with to be their advocates, to be accountable and proacti... Read More...

April 19, 2018 5:00 AM

Specialty Answering Service - 6 Rookie Mistakes Businesses Make With Their Answering Service

Whether you’ve just started using an answering service, or you’ve had one for years, you should be aware of the 5 most common mistakes businesses make that will result in an outsourcing epic fail.
1. Your Procedures are Too Complicated... Read More...