[HIDE]

Build Your Professional Network! Log in now (Not a member? click here to register FREE)

Michael Penn
Director, Sales Initiatives
Broadband Dynamics
26 Connections
John Sansevero
Commercial Account Executive
2NDGEAR
11 Connections
Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
8 Connections
Christina Prince
Supervisor II
Realpage
14 Connections
Sandy King
Call Center Manager
Community Health Care
5 Connections

Industry News

Click To Post Your News! | More News
Ozarks Electric Selects Noble to Improve Customer Experience
Contact Center Technology Provider Teams with Electric Service Cooperative
April 21, 2018 4:18 AM
 42 
Share
Company Rescues 60 Jobs After Irvine Firm Goes Bust
1Call Direct are looking to recruit even more staff and are also in talks with former Stellar employees.
April 21, 2018 3:18 AM
 77 
Share
Schools Call Centre Not Being Used -- Naptosa
Schools do not report incidents to the Safe Schools Call Centre because they fear being red-zoned.
April 21, 2018 2:18 AM
 67 
Share
TalkTalk Tops Most-complained About List, with BT Not Far Behind
Talk Talk is the most complained about home broadband and landline provider, while BT and Vodafone drew the most complaints for their mobile services, figures show.
April 21, 2018 1:18 AM
 76 
Share

Latest Tweets

Industry Social Feed!
April 21, 2018 9:21 AM
CallNovo Contact Center
As a #business owner, if you don’t want to suffer the same fate, today is the right time to make a change – but where should you start? http://callnovo.com/blog/taking-care-customers-top-priorities-especially-want-make/
April 21, 2018 9:19 AM
Televerde
Happy birthday Your Majesty from all of us here at Televerde, we love that color on you Ma'am. @RoyalFamily

Members' Updates....

Ray Collyer has connected with Rolands Smilga
April 21, 2018 7:32 AM
Johnny Nel has connected with Rolands Smilga
April 21, 2018 7:32 AM
These members have birthdays today (Francis James Elcano, Mochammad Ashfyanuddin, Cláudio Oliveira, Kristina Bulavko, Paulo Henrique Campos, Scott Bendowski, Anthony Abah, Adhi Danda Iskandar) ...click on their name and send a happy birthday message!
April 21, 2018 5:00 AM
Rolands Smilga has connected with David Spore
April 20, 2018 11:30 PM
Elena Mukhanova has connected with David Spore
April 20, 2018 11:30 PM
Americas Newsletter - Friday, April 20, 2018 has now been published
April 20, 2018 4:31 PM
Akash Naseem has connected with Miray Yılmaz Okunakol
April 20, 2018 1:52 PM
EMEA Newsletter - Friday, April 20, 2018 has now been published
April 20, 2018 1:30 PM
Michael Glockle has connected with Damian Michael
April 20, 2018 1:12 PM

Job Board

Search Jobs | Post Job (FREE)
Business Analyst
Echo Managed Services
April 20, 2018 5:00 AM
Customer Service (Permanent contract)
Abtran
April 19, 2018 5:00 AM
Contact Centre Manager (Web Chat)
Douglas Jackson
April 19, 2018 5:00 AM
Customer Service Manager
Douglas Jackson
April 19, 2018 5:00 AM
Data Analyst – 6 month contract
Douglas Jackson
April 19, 2018 5:00 AM
Senior Data Analyst
Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs
April 20, 2018 5:00 AM
MedConnectUSA - What Steps Does Your Medical Answering Service Take to Provide Continuous Availability?






Most all medical answering services can cover your phone calls 24/7. That, of course, assumes all their equipment is operating properly and nothing interrupts their service.
But problems happen. Telephone cables get cut, electricity goes... Read More...
 32 
Share
April 19, 2018 5:00 AM
UJET - 5 Ways to Start Modernizing Your Customer Support for a More Personal UX

Until recently, it was assumed that technology would replace people in customer support. Now it's clear that technology alone isn't enough.Modern customers want the organizations they work with to be their advocates, to be accountable and proacti... Read More...
 29 
Share
April 19, 2018 5:00 AM
Specialty Answering Service - 6 Rookie Mistakes Businesses Make With Their Answering Service

Whether you’ve just started using an answering service, or you’ve had one for years, you should be aware of the 5 most common mistakes businesses make that will result in an outsourcing epic fail.
1. Your Procedures are Too Complicated... Read More...
 29 
Share

Tip of the Day

Read More
Getting The Training Underway
April 21, 2018 5:00 AM
 1
 80 
Share

Upcoming Events

Submit Event
EUROPE, MIDDLE EAST & AFRICA - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
 1
 2267 
Share