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Frost and Sullivan recognizes NICE, praising its strong financial position, its significant R&D investment, one of the industry’s highest, and creative use of CAI and AI technologies
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Qualtrics announced the general availability of three new contact center innovations: Qualtrics Real-Time Agent Assist (RTAA), Automated Call Summaries (ACS), and Frontline Team Assist. These new solutions will empower organizations to create future-proofed operating models for customer care.

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May 22, 2023 7:43 AM
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Photo courtesy of metamorworks Companies have employed various practices to increase flexibility and scalability in processing data. One practice that’s stood out is cloud computing.  As per Google, roughly two in five global tech and busi... Read More...
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It’s hard to sometimes justify taking agents/reps of calls for any meetings at all, yet just like other teams within your organisation, they need to be brought together for regular briefings. This helps to bring them all up to date with events in the... Read More...
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Members' Updates....

Raj Wadhwani -

Are you planning to attend events in 2023? Check the events to attend link at the top of this page. Here are some recent comments from our delegates

December 29, 2022 12:19 PM
Sean Hammerle has received more votes for Industry Champion Awards Program
May 31, 2023 9:14 PM
Adrian (Mexico) just joined our association! Welcome!
May 31, 2023 7:57 PM
Laura Cameron-Crichlow has connected with Juan Volschenk
May 31, 2023 9:40 AM
May 31, 2023 9:33 AM
Eyal Ullert has connected with Ahmed Samak
May 31, 2023 8:46 AM
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