[HIDE]

Build Your Professional Network! Log in now (Not a member? click here to register FREE)

Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
17 Connections
Mark Littlejohn
Operations Data Management Consultant
MassMutual
218 Connections
Coty Guyette
Policyholder Service Consultant
MassMutual
15 Connections
Christina Prince
Supervisor II
Realpage
39 Connections
Andrew Pierce
Operations Analyst
IGT USA
38 Connections
Daniel Persuitte
Program Manager, Scrum Master
MassMutual
514 Connections

Industry News

Click To Post Your News! | More News
HireIQ and Genesys Partner to Launch AI-driven Call Center Recruitment Solution
HireIQ has announced that its artificial intelligence (AI) driven software-as-a-service (SaaS) recruitment solution is now available on Genesys® AppFoundry, a dedicated customer experience marketplace.
June 19, 2018 8:00 AM
 36 
Share
Teleopti Partners with ViPcom to Deliver Customer Experience
Teleopti is proud to announce its partnership with ViPcom, a provider in the Dutch market for customer contact solutions and optimization.
June 19, 2018 5:00 AM
 49 
Share
Click Travel Voyages to the Cloud to Transform Customer Service Experience
NewVoiceMedia has helped Click Travel transform its customer service experience while improving employee engagement.
June 19, 2018 4:28 AM
 52 
Share
Announcing the Sytel AI Dialer
The Sytel AI Dialer takes its machine learning capabilities and hence the dialer performance to a new level.
June 19, 2018 3:43 AM
 59 
Share

Latest Tweets

Industry Social Feed!
27 Minutes Ago
Carousel Industries
This day last week we held our #Invent2018 Mentor Day @DeloitteNI , check out the photos on our Facebook page! https://buff.ly/2MBEbo7
31 Minutes Ago
HCL
Recently, we joined all the teams and partners of the @volvooceanrace , as they celebrated human passion and grit! #MadeForTough
32 Minutes Ago
CustomerFirst
Het Groningse Martini Ziekenhuis weet met big data de zorgkosten met gemiddeld 1.400 euro per patiënt terug te dringen. Lees: https://customerfirst.nl/nieuws/2018/06/zorgkosten-duizenden-euros-omlaag-door-big-data/index.xml #bigdata #ehealth
33 Minutes Ago
HCL
This week, we're in #Gothenburg , Sweden, with our clients and partners for the final leg of @volvooceanrace ! #MadeForTough
34 Minutes Ago
Handicall
Plus de 60 postes à pourvoir dans toute la France ! #Hellohandicap by @GEHealthcare : postulez maintenant et décrochez un entretien du 3 au 5 juillet sans vous déplacer : https://gehc.hello-handicap.fr/

Job Board

Search Jobs | Post Job (FREE)
Senior Customer Experience Analyst
Douglas Jackson
June 18, 2018 5:00 AM
Customer Service Manager
Douglas Jackson
June 18, 2018 5:00 AM
Call Centre Agent
Great Communications
June 17, 2018 5:00 AM
Call Centre Agent
Great Communications
June 17, 2018 5:00 AM
Resource Planning Analyst – Scheduling, Real-Time
Douglas Jackson
June 15, 2018 5:00 AM
Dialer Strategy Manager
Convergent
June 14, 2018 5:00 AM

Industry Blogs

More Blogs
June 15, 2018 5:00 AM
MedConnectUSA - Medical Answering Services Don’t Go on Vacation, So That You Can!

As we move into summer, we think about vacations. Or at least we should. Vacations are a time to take a break from work, enjoy time with family and friends, and come back refreshed, ready to reengage with our work and our patients. 


Take ... Read More...
June 14, 2018 5:00 AM
Creative Virtual - [Meet the Team] Rachael Needham: Building Positive Relationships and Grounding Chatbot Technology in Human-ness

By Mandy Reed, Marketing Manager (Global)
Creative Virtual is one of only four companies in London to be recognised by The Queen’s Awards for Enterprise in the category of Innovation in 2017. The company was selected for this honour not only... Read More...
 70 
Share
June 14, 2018 5:00 AM
mattersight - Mattersight To Attend 19th Annual Customer Contact Week
It’s just a couple of shorts week until the 19th annual Customer Contact Week (CCW) event, and we couldn’t be more excited. CCW’s inspirational keynotes, in-depth educational opportunities, and community-oriented approach form a mem... Read More...
 63 
Share

Tip of the Day

Read More
Check Your Number
June 19, 2018 5:00 AM
 1
 158 
Share

Upcoming Events

Submit Event
AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
 3986 
Share