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John Sansevero
Commercial Account Executive

2NDGEAR

Raul Polanco
Contact Center Supervisor

IGT USA

Mike Rehmann
Marketing Coordinator

Calabrio

Mikhail Rogov
Vice President, Application Development

Scivantage

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Kelly Archibald
President

Speak Volumes, Inc.

106

Industry News

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Missouri Governor Greitens Announces Improvements in Tax Call Center Response Rates

Missouri Governor Eric Greitens visited with employees in the Department of Revenue (DOR) to thank them for their work in improving the call center.
April 23, 2018 6:34 PM

Ozarks Electric Selects Noble to Improve Customer Experience

Contact Center Technology Provider Teams with Electric Service Cooperative
April 21, 2018 4:18 AM

147

Company Rescues 60 Jobs After Irvine Firm Goes Bust

1Call Direct are looking to recruit even more staff and are also in talks with former Stellar employees.
April 21, 2018 3:18 AM

140

Schools Call Centre Not Being Used -- Naptosa

Schools do not report incidents to the Safe Schools Call Centre because they fear being red-zoned.
April 21, 2018 2:18 AM

129

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Ceridian

We had such a great time at the #CFA2018 gala last night! Be sure to stop by booth #204 at #CFA2018 today to learn how @Ceridian #MakesWorkLifeBetter . @CFAFranchise

17 Minutes Ago

Star2Star Communications

Where there's a will, there's a way. Don't give up! #MotivationalMonday #MondayMotivation

18 Minutes Ago

PhoneBurner

RT @nrichmund : 87% of #sales calls go unanswered. So you'd better have a winning voicemail script. Here's how to create an irresistible one - no matter what you sell. https://buff.ly/2Ib8akx via @PhoneBurner

21 Minutes Ago

Verisk

Do you know how to protect your safety and #security online when you're connected to #smartdevices ? https://vrsk.co/2Ji035k via @Forbes #IoT

22 Minutes Ago

Fuze

As enterprises look ahead to the #futureofwork , our collaborative office design serves as a foundation for the #digitalworkplace , according to @Gartner . Learn more https://bit.ly/2Jfj35h #tech

Featured Editorial

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Minimum Technology for Inbound Call Center Vendors

April 20, 2018 5:00 AM

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Introducing Gen Z – “Millennials on Steroids”

April 19, 2018 5:00 AM

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Members' Updates....

Teresa Anderson has connected with Kelly Archibald
April 23, 2018 7:01 PM

Billy Chen has connected with DaMario Pendergrass
April 23, 2018 6:45 PM

Ray Collyer has connected with Mikhail Rogov
April 23, 2018 6:26 PM

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April 23, 2018 6:10 PM

Claudia Martins has connected with Sara Guimarães
April 23, 2018 6:10 PM

Limon Ahmed has connected with John Sansevero
April 23, 2018 4:49 PM

Shawn Meade (United States) just joined our association! Welcome!
April 23, 2018 4:43 PM

Alan Hubbard has connected with David Birittieri
April 23, 2018 2:53 PM

Mike Rehmann has connected with David Birittieri
April 23, 2018 2:53 PM

Job Board

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Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Customer Service (Permanent contract)

Abtran
April 19, 2018 5:00 AM

Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Customer Service Manager

Douglas Jackson
April 19, 2018 5:00 AM

Data Analyst – 6 month contract

Douglas Jackson
April 19, 2018 5:00 AM

Senior Data Analyst

Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

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April 23, 2018 4:47 PM

Calabrio - Contact Center Leaders: 16 Telling Questions that Reveal How Well You Really Know Your Customers

As you well know, contact center data captured during your agents’ interactions with customers can give you critical insights that help you outpace your competitors and evolve your business. And today’s rich combination of speech analytic... Read More...

April 20, 2018 5:00 AM

Integrated Telemanagement Services - 4 things to do before deploying Skype

From instant messaging to video conferencing, Skype for Business offers many communication features many companies need to be productive. But before you start making calls on Skype, there are four things you should do to ensure crystal-clear qual... Read More...

April 20, 2018 5:00 AM

Select Answering Service - What is Exceptional Customer Service

What is Exceptional Customer Service and How to Provide It
What is exceptional customer service? And does your company provide it? Check out our tips for delivering superior customer service.
As a business owner, you have so many things to focus ... Read More...