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Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
8 Connections
Michael Penn
Director, Sales Initiatives
Broadband Dynamics
26 Connections
John Sansevero
Commercial Account Executive
2NDGEAR
11 Connections
Christina Prince
Supervisor II
Realpage
14 Connections
Sandy King
Call Center Manager
Community Health Care
5 Connections

Industry News

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Ozarks Electric Selects Noble to Improve Customer Experience
Contact Center Technology Provider Teams with Electric Service Cooperative
40 Minutes Ago
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Company Rescues 60 Jobs After Irvine Firm Goes Bust
1Call Direct are looking to recruit even more staff and are also in talks with former Stellar employees.
April 21, 2018 3:18 AM
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Schools Call Centre Not Being Used -- Naptosa
Schools do not report incidents to the Safe Schools Call Centre because they fear being red-zoned.
April 21, 2018 2:18 AM
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TalkTalk Tops Most-complained About List, with BT Not Far Behind
Talk Talk is the most complained about home broadband and landline provider, while BT and Vodafone drew the most complaints for their mobile services, figures show.
April 21, 2018 1:18 AM
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Latest Tweets

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32 Minutes Ago
Zoho Corporation
Zoho Books and @StanChartIN have allied to change the way you do your business accounting! Join us for a live session to know more about this integration. https://zoho.to/2HeUat7 #contextualbanking
45 Minutes Ago
CallNovo Contact Center
Benefits of #outsourcing call center technical support services to Callnovo http://callnovo.com/tech-support/
59 Minutes Ago
Noble Systems
Water line breaks are more easily identified and reported via GIS systems, such Nobel Systems' GeoViewer, and cities publish GIS maps for the public to access information about shutdowns, upcoming city line work. Read more on how #smartcities use GIS: http://bit.ly/2FK1qbr
April 21, 2018 3:54 AM
Allsec Technologies
A CPB Certification might sound like the answer to a pressing issue. But, do you know how quickly the environment changes? Keeping up with the details can mean the difference between successful AML compliance and a failed strategy. #AML #Bitcoin https://buff.ly/2JRLCpA

Members' Updates....

Rolands Smilga has connected with David Spore
April 20, 2018 11:30 PM
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April 20, 2018 11:30 PM
Americas Newsletter - Friday, April 20, 2018 has now been published
April 20, 2018 4:31 PM
Akash Naseem has connected with Miray Yılmaz Okunakol
April 20, 2018 1:52 PM
EMEA Newsletter - Friday, April 20, 2018 has now been published
April 20, 2018 1:30 PM
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April 20, 2018 1:12 PM
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April 20, 2018 12:55 PM

Job Board

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Business Analyst
Echo Managed Services
April 20, 2018 5:00 AM
Customer Service (Permanent contract)
Abtran
April 19, 2018 5:00 AM
Contact Centre Manager (Web Chat)
Douglas Jackson
April 19, 2018 5:00 AM
Customer Service Manager
Douglas Jackson
April 19, 2018 5:00 AM
Data Analyst – 6 month contract
Douglas Jackson
April 19, 2018 5:00 AM
Senior Data Analyst
Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs
April 20, 2018 5:00 AM
MedConnectUSA - What Steps Does Your Medical Answering Service Take to Provide Continuous Availability?






Most all medical answering services can cover your phone calls 24/7. That, of course, assumes all their equipment is operating properly and nothing interrupts their service.
But problems happen. Telephone cables get cut, electricity goes... Read More...
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April 19, 2018 5:00 AM
UJET - 5 Ways to Start Modernizing Your Customer Support for a More Personal UX

Until recently, it was assumed that technology would replace people in customer support. Now it's clear that technology alone isn't enough.Modern customers want the organizations they work with to be their advocates, to be accountable and proacti... Read More...
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April 19, 2018 5:00 AM
Specialty Answering Service - 6 Rookie Mistakes Businesses Make With Their Answering Service

Whether you’ve just started using an answering service, or you’ve had one for years, you should be aware of the 5 most common mistakes businesses make that will result in an outsourcing epic fail.
1. Your Procedures are Too Complicated... Read More...
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Tip of the Day

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Measuring Performance
April 20, 2018 5:00 AM
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EUROPE, MIDDLE EAST & AFRICA - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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