[HIDE]

Build Your Professional Network! Log in now (Not a member? click here to register FREE)

Michael Penn
Director, Sales Initiatives

Broadband Dynamics

John Sansevero
Commercial Account Executive

2NDGEAR

Teresa Anderson
IBO Teletek

Teletek

Tammi Kraushaar
Director

MassMutual

Thomas Cunningham
Director, Call Center Saas Ops

PerfectServe

Christina Prince
Supervisor II

Realpage

Industry News

Click To Post Your News! | More News

Ozarks Electric Selects Noble to Improve Customer Experience

Contact Center Technology Provider Teams with Electric Service Cooperative
April 21, 2018 4:18 AM

109

Company Rescues 60 Jobs After Irvine Firm Goes Bust

1Call Direct are looking to recruit even more staff and are also in talks with former Stellar employees.
April 21, 2018 3:18 AM

111

Schools Call Centre Not Being Used -- Naptosa

Schools do not report incidents to the Safe Schools Call Centre because they fear being red-zoned.
April 21, 2018 2:18 AM

103

TalkTalk Tops Most-complained About List, with BT Not Far Behind

Talk Talk is the most complained about home broadband and landline provider, while BT and Vodafone drew the most complaints for their mobile services, figures show.
April 21, 2018 1:18 AM

114

Latest Tweets

Industry Social Feed!

51 Minutes Ago

Volkart May

How to Reduce Your B2B Appointment No-Shows - http://www.volkartmay.com/appointment-setting/b2b-appointment-no-shows/ #b2b #appointmentsetting

52 Minutes Ago

Panviva, Inc.

On this #EarthDay , @Panviva is proud to contribute to a more earth-conscious business environment. #Paperless #Efficiency

April 22, 2018 12:15 PM

The Silver Line

the confidence to meet others. For them, a #Telephone call is the "short interaction with another human" they need to brighten their day. Indeed we often hear from those in one of our >3000 telephone friendships that that 30m chat is the #highlight of their week

April 22, 2018 12:00 PM

TechSee

Combining humans and bots in customer service allows each of their strengths to shine and complement the other - checkout the value of Agent-chatbot solutions. #AI #custserv #chatbot #cctr #CX http://ow.ly/9ils30jwV7Z

April 22, 2018 11:59 AM

Call 4 Health

We're hiring for our location in TN! Join our team as a Patient Care Rep and see what a difference you can make in the lives of our callers! Open interviews are held Tuesday, April 24th from 10 am - 4 pm. RSVP to confirm your interview spot now https://bit.ly/2qJsRwI

Featured Editorial

Submit An Article!

Minimum Technology for Inbound Call Center Vendors

April 20, 2018 5:00 AM

249

Introducing Gen Z – “Millennials on Steroids”

April 19, 2018 5:00 AM

267

Members' Updates....

Rainer Hartlep is celebrating a work anniversary!
April 22, 2018 10:28 AM

Rippeon Fong has connected with Sharon Price
April 22, 2018 9:39 AM

Safwan AlZuhaili has connected with Sultan AlAmri
April 22, 2018 6:00 AM

These members have birthdays today (Francois Marais, Sherbahadur Singh, Dian Rahmah, Magali Schoulguine, Wahyu Eko Purnomo, Bobette Rigg, Pedro Bento, Linda Olazabal, Aditya Kumar Om, Linda Balderramos) ...click on their name and send a happy birthday message!
April 22, 2018 5:00 AM

Tracy Cruse (United States) just joined our association! Welcome!
April 21, 2018 6:28 PM

Deanna Cook (pic) has connected with Jane Finn
April 21, 2018 5:34 PM

Ahmadiko Nurifqiansyah has connected with Sadamsyah Sadamsyah
April 21, 2018 3:06 PM

Algi Rahmat Alfianto has connected with Sadamsyah Sadamsyah
April 21, 2018 3:06 PM

Ahmad Ridwan Fauzi Fauzi has connected with Sadamsyah Sadamsyah
April 21, 2018 3:06 PM

Job Board

Search Jobs | Post Job (FREE)

Business Analyst

Echo Managed Services
April 20, 2018 5:00 AM

Customer Service (Permanent contract)

Abtran
April 19, 2018 5:00 AM

Contact Centre Manager (Web Chat)

Douglas Jackson
April 19, 2018 5:00 AM

Customer Service Manager

Douglas Jackson
April 19, 2018 5:00 AM

Data Analyst – 6 month contract

Douglas Jackson
April 19, 2018 5:00 AM

Senior Data Analyst

Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs

April 20, 2018 5:00 AM

MedConnectUSA - What Steps Does Your Medical Answering Service Take to Provide Continuous Availability?

Most all medical answering services can cover your phone calls 24/7. That, of course, assumes all their equipment is operating properly and nothing interrupts their service.
But problems happen. Telephone cables get cut, electricity goes... Read More...

April 19, 2018 5:00 AM

UJET - 5 Ways to Start Modernizing Your Customer Support for a More Personal UX

Until recently, it was assumed that technology would replace people in customer support. Now it's clear that technology alone isn't enough.Modern customers want the organizations they work with to be their advocates, to be accountable and proacti... Read More...

April 19, 2018 5:00 AM

Specialty Answering Service - 6 Rookie Mistakes Businesses Make With Their Answering Service

Whether you’ve just started using an answering service, or you’ve had one for years, you should be aware of the 5 most common mistakes businesses make that will result in an outsourcing epic fail.
1. Your Procedures are Too Complicated... Read More...