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The heroes of the Wales contact centre industry have been reunited and celebrated at the 23rd annual Welsh Contact Centre Awards ceremony held at Cardiff Bay’s Coal Exchange and hosted by comedian Russell Kane. Read More...
November 26, 2021 9:36 PM
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Third Annual Awards Celebrate Irish AI Innovation across diverse sectors Read More...
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Nearly 200 headmasters from government and aided schools in Tiruppur district on Tuesday participated in an event to raise awareness on sexual offences against school students. Read More...
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South Africa has emerged among the top-ranked emerging markets for global business services (GBS), also known as business process outsourcing (BPO). Read More...
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This report combines insights from two global surveys and Genesys Cloud CX™ platform data to understand the state of customer experience (CX) today — and the trends that will shape the market. The surveys were completed by 2,629 consumers and 690 CX ... Read More...
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For those interested in the most prestigious awards in the Contact Center World, we have a special offer which ends 30th Nov - if you are interested contact Raj Wadhwani - you can chat or message him from his profile 
 
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November 26, 2021 9:27 AM
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This Monday we met with members in Turkey in a joint event with Alotech/Call Center Studio  who sponsored the session which was attended by over 100 professionalsRaj Wadhwani, our President shared 80 minutes of best practices from around the Con... Read More...
November 25, 2021 11:55 AM
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This is something that someone said to me not that long ago and it is something that if it isn’t said, it is often inferred through actions or sentiment.
Luckily on this occasion, my client added but I do like you, which thankfully is the case... Read More...

November 25, 2021
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Team members from ContactCenterWorld.com took a stand/booth at Call & Contact Centre Expo in London 16-17th Nov. There we signed up new members as well as promoted our awards and best practice conferences. We were official media partners and the ... Read More...
November 24, 2021 10:19 AM
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One thing customers hate is having their addresses, even names, abbreviated because the company they are dealing with didn’t cater for the amount of characters their details require. If you are involved in the design of information systems for captur... Read More...
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Members' Updates....

Raj Wadhwani - Have you seen that all members can add video greetings to their profiles? Awesome! To do this go to Edit My Profile (top right) and scroll down to the section to add a video greeting!
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