Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

THE NEXT EVENT STARTS IN: 4 DAYS - REGISTER NOW -

Upcoming Events

CUSTOMER EXPERIENCE BEST PRACTICES

CUSTOMER LOYALTY

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

WORKFORCE MANAGEMENT

TRAINING IN CONTACT CENTERS

Click To Post Your News!

Industry News

The Customer Happiness Section at the Telecommunications Regulatory Authority, TRA, has obtained four certifications from the British Standards Institution (BSI) Read More...
10 Minutes Ago
 3 
Share
Internet and phone provider has said it is cutting jobs in York. Read More...
June 5, 2020 7:38 PM
 26 
Share
Polio eradication call centre 1166 in Islamabad has been converted to fight COVID-19 and is supporting coronavirus response. Read More...
June 5, 2020 5:12 PM
 32 
Share
Five9, Inc (NASDAQ: FIVN) announced the general availability of Five9 Virtual Assistant, a best-in-class Intelligent Virtual Assistant (IVA), powered by Inference, that leverages conversational-AI to automate manual tasks and answer common questions ... Read More...
June 5, 2020 2:46 PM
 47 
Share
More News

Announcements

WORKING FROM HOME?!



At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

Click Here to view

Note: There is no charge. However, you will be asked to log in to access the content on our learning academy.
Submit An Article!

Featured Editorial

Study from NICE inContact finds improving the agent experience drives contact center efficiency and customer retention Read More...
June 5, 2020 5:00 AM
 67 
Share
With the increasing number of customers moving online, the key differentiation for businesses no longer lies in competing against other brands, but also in delivering the best product user experience. Read More...
June 3, 2020 5:00 AM
 210 
Share
More Articles
Search Jobs

Job Board

CallFire
June 4, 2020 5:00 AM
CallFire
June 4, 2020 5:00 AM
CallFire
June 4, 2020 5:00 AM
CallFire
May 27, 2020 5:00 AM
CallFire
May 27, 2020 5:00 AM
Post Blog

Industry Blogs

Close Window

I was recently lucky enough to visit Japan, a fascinating country with a diverse, rich and unique culture, much in contrast to the West.  I was particularly drawn to the tradition and history of Japan; the Geisha, the Samurai, the wonder of th... Read More...

June 3, 2020 5:00 AM
 56 
Share
Close Window
Considering enabling your agents to work remotely? If so, you’re probably most concerned with being able to maintain PCI DSS compliance and security.
What’s the risk?
Having a remote contact centre workforce comes with some risks. The p... Read More...

June 2, 2020 4:26 PM
 62 
Share
Close Window
Customer engagement can be delicate at the best of times, so why risk throwing a whole bunch of new Self-Service tools into the mix? The answer is easy because everyone wins when you get it right. 
Over the years, companies and their customers ... Read More...

June 2, 2020 4:22 PM
 56 
Share
More Blogs
Submit Tips

Tip of the Day

Recently I sat through a very punchy and expertly produced TV commercial. It was all about e-business and how this company could help you achieve your business goals with a range of business solutions including hosting. The sad thing was that all the... Read More...
June 5, 2020 5:00 AM
 1331 
Share
More Tips
Industry Social Feed!

Latest Tweets

Close Window
Подключая IP-телефонию перед компанией встает вопрос: какой телефон использовать для связи. Одни организации отдают предпочтение аналоговым аппаратам с SIP-адаптерами, сотрудники других фирм — устанавливают на ПК и мобильные программные телефоны. Читайте: https://www.telphin.ru/about-company/blog/recommendations/ip-telefon-kakoj-vybrat
Close Window
Invoca stands with the Black community against racism, hate, and violence. Our commitment is to actively work towards equality and justice for all, not simply within our company, but throughout the broader community. We must embrace this challenge and fight for change.
Close Window
Drilling down to better understand the hybrid #cloud model https://bit.ly/3c91LEf via @GigabitMag

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =