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ContactCenterWorld is pleased to announce the winners of the 15th Annual Global Top Ranking Performers Awards from Best in Asia Pacific (APAC). The award winners were announced at an awards ceremony on 5th of November.
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The idea of better customer service dates back to the 1760s, where customer support teams emerged as a result of the industrial revolution. 
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Despite their limitations and continued decline, closed call center software solutions still exist, even though they can be difficult to modify, support and integrate into an existing telephony environment.  Open systems, on the other hand, offe... Read More...
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Business success comes down to whether profitability can be sustained, which is why building and maintaining relationships with your customers is crucial. To help with this, business owners are implementing customer relationship management (CRM) ... Read More...

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There are many ways to find potential suppliers – ask colleagues and friends, visit trade shows, look in our supplier’s directory, etc. Contact a maximum of 5 companies. At first contact, assess how YOUR call is dealt with. Ask yourself, "Is this wha... Read More...
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