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Daniel Persuitte
Program Manager, Scrum Master
MassMutual
515 Connections
Coty Guyette
Policyholder Service Consultant
MassMutual
16 Connections
Magali Schoulguine
Field Service Consultant
MassMutual
27 Connections
Natalie Gaunce
Director of Contact Center Operations
Humana, Inc.
63 Connections

Industry News

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KM2 Solutions Opens Second Omni-channel Contact Center in Castries, St. Lucia
KM2 Solutions, a US-based, near shore contact center services provider has opened a new contact center in St. Lucia, expanding their footprint of near shore locations to 9 centers in 5 countries.
6 Minutes Ago
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Czech Bank Introduces Voice Biometrics for Call Centre Customer Authentication
Ceská sporitelna has rolled out voice biometrics technology from Nuance Communications, enabling customers to identify themselves to call centre staff simply by speaking.
June 19, 2018 4:53 PM
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P&O Ferries Launches Mobile App to Improve Customer Experience
P&O Ferries has launched a new mobile app to enable passengers to manage every aspect of their trip. As a result, they will no longer require paper tickets.
June 19, 2018 2:46 PM
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Superfood Company Selects 8x8 for Its One Communications and Contact Center Solution
Sunwarrior Sees Significant Benefits to NetSuite Integration and Robust Reporting Offered in 8x8 X Series
June 19, 2018 11:00 AM
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Latest Tweets

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MicroAutomation
We believe in seamless transitions and easy-to-use applications that improve performance. We deliver the right solution, the first time. Learn more here. https://hubs.ly/H0cn5QB0
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CallTower
#TimeIsMoney . Managing your time is key to success in the channel... and pizza: https://hubs.ly/H0cFpcX0
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TechSee
Interactive packaging, immersive retail experience, merging virtual and physical social. See how AR is disrupting and personalizing marketing in a whole new way #augmentedreality #customerexperience #CX #AR #sales http://ow.ly/InIK30kskLl

Job Board

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Commercial Controller
Abtran
June 19, 2018 5:00 AM
Academy Coach (Internal only)
Echo Managed Services
June 18, 2018 5:00 AM
Senior Customer Experience Analyst
Douglas Jackson
June 18, 2018 5:00 AM
Customer Service Manager
Douglas Jackson
June 18, 2018 5:00 AM
Call Centre Agent
Great Communications
June 17, 2018 5:00 AM
Call Centre Agent
Great Communications
June 17, 2018 5:00 AM

Industry Blogs

More Blogs
June 18, 2018 5:00 AM
VoIP Supply - How to Avoid VoIP System Downtime during an Internet Outage
Last week, Comcast suffered a massive outage, affecting thousands of users across the USA including Pacific Northwest, California, Florida and more.
Many businesses were affected by this outage, unable to make or receive phone calls during peak bus... Read More...
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June 18, 2018 5:00 AM
VoIP Supply - How to Set Polycom VVX Series Volume to a Persistent Level?
Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with ever... Read More...
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June 15, 2018 5:00 AM
MedConnectUSA - Medical Answering Services Don’t Go on Vacation, So That You Can!

As we move into summer, we think about vacations. Or at least we should. Vacations are a time to take a break from work, enjoy time with family and friends, and come back refreshed, ready to reengage with our work and our patients. 


Take ... Read More...
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Tip of the Day

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Check Your Number
June 19, 2018 5:00 AM
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Upcoming Events

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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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