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In a move to provide security and comfort to the women in all walks of life, Goa Police Department launched women's Helpline whatsApp number (7875756177) which was inaugurated by Chief Minister Pramod Sawant at Police Headuarters in the city. Read More...
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Cognosante has been awarded a single award, agency-wide Blanket Purchase Agreement (BPA) for the U.S. Department of Labor (DOL) for National Contact Center (NCC) services.
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EbixCash announced that it has acquired a 70 percent stake in a 1,800 person, pan-India based BPO company AssureEdge Global Services. Read More...
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Islanders faced potentially "life-threatening" situations when they were unable to make 999 calls on multiple occasions, a regulator has found. Read More...
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ContactCenterWorld is pleased to announce the winners of the 15th Annual Global Top Ranking Performers Awards from Best in Asia Pacific (APAC). The award winners were announced at an awards ceremony on 5th of November.
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ContactCenterWorld is pleased to announce the winners of the 15th Annual Global Top Ranking Performers Awards from Best in North & South America (AMERICAS). The award winners were announced at an awards ceremony on 12th of November. Read More...
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The idea of better customer service dates back to the 1760s, where customer support teams emerged as a result of the industrial revolution. 
The reason customer service started is the same reason it exists today: knowing what your customers w... Read More...

November 22, 2020 5:00 AM
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Despite their limitations and continued decline, closed call center software solutions still exist, even though they can be difficult to modify, support and integrate into an existing telephony environment.  Open systems, on the other hand, offe... Read More...
November 18, 2020 5:00 AM
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Business success comes down to whether profitability can be sustained, which is why building and maintaining relationships with your customers is crucial. To help with this, business owners are implementing customer relationship management (CRM) ... Read More...

November 18, 2020 5:00 AM
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If you, like more and more contact centers these days, only give access to data when a caller states their passcode, build in an exception procedure to allow customers who were not asked for passcodes when they first signed up. An example we came acr... Read More...
November 24, 2020 5:00 AM
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Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

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