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Mark Littlejohn
Operations Data Management Consultant
MassMutual
222 Connections
Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
17 Connections
Jaimee Cowart
Supervisor II
Realpage
17 Connections
Jay Knudson
VP Operations
Realpage
28 Connections

Industry News

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Vodacom South Africa Launches SmartCitizen App
Vodacom South Africa has launched a SmartCitizen app to support service delivery and active citizenry in South Africa, reports Mybroadband.
22 Minutes Ago
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Turkish, German Police Launch Joint Operation into Call Center Scheme in Turkey’s Antalya
Turkish and German police have launched an operation into a network that allegedly set up a call center in the southern Turkish province of Antalya to extort money from more than 500 people living in Germany, Dogan News Agency reported on June 20.
59 Minutes Ago
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Vymo Named 'Cool Vendor' in CRM Sales for 2018, by Gartner
Vymo's AI-enabled personal assistant detects sales activities automatically and predicts next-best actions based on data.
June 22, 2018 6:21 PM
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PMC Anti-bribe Helpline
Residents can register complaints against any municipal official who demands a bribe or is involved in corruption on a helpline number launched by the Patna Municipal Corporation.
June 22, 2018 5:44 PM
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Latest Tweets

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RankMiner
RT @GordonTredgold : Don't limit a child to your own learning, for he was born in another time. - Rabindranath Tagore #quote
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Call 4 Health
Is your practice growing? Has it garnered kudos in the community? Is your staffing situation sufficient to handle the extra calls? If not, now's the time for @call4health —as a viable solution for growing practices. We answer the call. #call4health
23 Minutes Ago
CoWorx Staffing
CoWorx is hiring for a Bilingual Order Entry Representative in the Danbury, CT area. Inquire today! Are you familiar with ERP or SAP? Do you have a customer service background? Bilingual? If so reach out!! Call us at 203-826-9849
26 Minutes Ago
VOZIQ
5 ways to uncover hidden customer churn risk 2X faster! http://bit.ly/2tfXVW1

Job Board

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Customer Service Representative
Convergent
June 21, 2018 5:00 AM
Sr Business Analyst
CallFire
June 21, 2018 5:00 AM
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Douglas Jackson
June 21, 2018 5:00 AM
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Convergent
June 20, 2018 5:00 AM
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Convergent
June 19, 2018 5:00 AM

Industry Blogs

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June 21, 2018 5:00 AM
VoIP Supply - How to Secure Your VoIP Phone Calls with the GXP Phones and UCM6200
Grandstream UCM IP PBX and GXP VoIP Phones are some of the hottest products VoIP Supply carries. In our latest webinar with Grandstream, we had over 100 participants join us to learn about how to secure VoIP phone calls with Grandstream’s GXP p... Read More...
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June 21, 2018 5:00 AM
VoIP Supply - The Grandstream GXP1760W Awarded Best VoIP Device by ITSPA
Grandstream, a leading manufacturer of IP voice and video communications equipment, announced that their GXP1760W Mid-Range WiFi Phone has been selected as the Best VoIP Device at the 2018 ITSPA Awards!

About The GXP1760W
Grandstream’s GXP1... Read More...
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June 21, 2018 5:00 AM
Specialty Answering Service - Infographic: Call Center Software Reviews

Call Center software, also known as contact center software, is the technology that call centers and answering services use to not only route and answer calls, but to also provide your callers with exceptional customer support. Call center software... Read More...
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Tip of the Day

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Play Your Agents Their Calls
June 22, 2018 5:00 AM
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Do you do this in your center?
July 25, 2014 8:37 AM EST
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Upcoming Events

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ASIA PACIFIC - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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