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This announcement marks the third time HGS has been named as a supplier on the CCS Framework as part of the RM6181 Contact Centres and Business Services Framework Contract.
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With an aim to reach out to more people who are facing different kinds of psycho-social distress, an upgraded Speak2us Mental Health Helpline, with a cloud telephony system, was launched by the M.S. Chellamuthu Trust and Research Foundation (MSCT & R... Read More...
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Vicidial open source contact center customers can begin recording their customer calls with a robust third party recording solution like OrecX. The OrecX audio and screen recording software integrates easily with VICIdial, and each recording is tagge... Read More...
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Evolve IP was recently named in the 2021 Gartner Magic Quadrant for Contact Center as a Service (CCaaS). This recognition marks Evolve IP’s fifth consecutive appearance in the Magic Quadrant, which evaluates 12 CCaaS technology prov... Read More...

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When you're preoccupied with a workload coming from all directions, customer service needs commonly fall to the wayside. You might be aware of the issues, but taking action can slip through if you're overwhelmed by tasks. 
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