[HIDE]

Build Your Professional Network! Log in now (Not a member? click here to register FREE)

Mark Littlejohn
Operations Data Management Consultant
MassMutual
299 Connections
Dudley Wass
Project Analyst - cXc
Whirlpool Corporation
49 Connections
Chris Bauserman
VP, Product and Segment Marketing
NICE inContact
23 Connections
Thomas Farrell
Senior Vice President, Customer Service
Web.Com, Inc
47 Connections
Tom Coleman
Director of Special Projects
Vivint
81 Connections

Industry News

Click To Post Your News! | More News
Pegasystems Named a Leader in Digital Decisioning Platforms by Independent Research Firm
Pegasystems Inc. (NASDAQ: PEGA) announced Forrester Research has named Pega a Leader in the report The Forrester New Wave™: Digital Decisioning Platforms, Q4 2018.
Now
Global Response to Hire Hundreds of Customer Service Reps
Global Response, The Brand Call Center, is hosting a Job Fair to hire Customer Service Representatives for its Margate call center in a season in which it will hire to fill hundreds of jobs.
41 Minutes Ago
 17 
Share
Sitel Plans to Hire over 350 at Augusta Call Center
Outsource service provider Sitel Group said it is looking to hire more than 350 employees at its Augusta call center starting this month.
October 22, 2018 6:10 PM
 35 
Share
Evolve IP Named to Gartner's 2018 Magic Quadrant for Contact Center as a Service, North America
Evolve IP, The Cloud Strategy Company™, announced that for the second consecutive year Gartner has named it to the Magic Quadrant for Contact Center as a Service, North America.
October 22, 2018 5:29 PM
 43 
Share

Premium Content

Noble Gamification Wins 2018 CUSTOMER Contact Center Technology Award
TMC recognizes Noble's game-changing tools for employee engagement and the customer experience

October 15, 2018 1:33 PM
 469 
Share

How to enter - Free Webinar

Latest Tweets

Industry Social Feed!
October 22, 2018 6:24 PM
Dimension Data
Will the #tech you're using today serve you in the future? Prepare your organisation by investing in the right #CX technology at the right time. Find out more in our e-book: http://bit.ly/2JeDY96
October 22, 2018 6:15 PM
Unisys
Using #data and #analytics to protect patient #healthcare information - an evidence-based approach https://bit.ly/2DYGCAU via @HealthITNews
October 22, 2018 6:14 PM
Hinduja Global Solutions Ltd.
Play the “wheel” to find out which of the industry’s products and services will help you solve your challenges. Join HGS @the Solution Wheel #CCFrost
October 22, 2018 6:14 PM
Pindrop
#Voice interfaces are everywhere today — your #house , your #car , and your #phone . But how are they designed? As voice continues to evolve, it is becoming encompassed by more and more: https://www.fastcompany.com/90252169/adobe-is-doubling-down-on-voice-interfaces

Featured Editorial

Submit An Article!

Job Board

Search Jobs | Post Job (FREE)
Digital Communications Executive
Douglas Jackson
October 22, 2018 5:00 AM
Team Manager
Douglas Jackson
October 22, 2018 5:00 AM
Marketing Communications Manager
Douglas Jackson
October 22, 2018 5:00 AM
Customer Insight Manager
Douglas Jackson
October 19, 2018 5:00 AM
Client Compliance Representative
Convergent
October 18, 2018 5:00 AM
CARE IVR Experience Owner
Intuit
October 18, 2018 5:00 AM

Industry Blogs

More Blogs
October 20, 2018 5:00 AM
FCR - Holistically Approaching a Frazzled Customer Service Professional


How committed are you to getting that deposit back when you purchase and consume a beverage in a recyclable container? I was committed enough to go to my local grocery store — that was before I realized I had to process each can and bottle ... Read More...
 26 
Share
October 18, 2018 5:00 AM
UJET - How psychology affects the customer experience of voice support

 
When done right, a conversation with the customer over the phone can be helpful, engaging, and even fun. The problem with voice support is that it can also go terribly wrong, and those are the types of interactions that people hear about.... Read More...
 110 
Share
October 16, 2018 5:00 AM
Business Systems UK Ltd - Power to the People! – Maintaining a positive culture in the Contact Centre

Magnus Geverts at Teleopti  - 10 ways to create and maintain a positive culture in contact centers
Working in a contact centre is a constant challenge.  While the introduction of self-service and automation has removed many of the simpl... Read More...
 192 
Share

Tip of the Day

Read More
UK Office Set-Up
October 22, 2018 5:00 AM
 272 
Share

Upcoming Events

Submit Event
FREE Webinar: How To Enter The 2019 Top Ranking Performers Global Awards Program
Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2019 Top Ranking Performer Awards, the most prestigious awards in the contact center world. Read More...
 639 
Share