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Global research finds consumers won’t click “buy” if returns aren’t easy, shipping and delivery isn’t trackable, and data security isn’t a priority Read More...
March 3, 2021 5:00 AM
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A new business process outsourcing (BPO) survey found that being contacted without permission is among the major frustrations South African consumers experience when dealing with contact centres. Read More...
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Standing out among your competitors is no longer about having cool branding or witty content — it’s about the whole customer experience.
The customer service your prospects and customers receive has a significant effect on your busines... Read More...

February 20, 2021 5:00 AM
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If you are a small to medium business that finds itself time-poor and lacking refined sales skills, outsourcing call centre sales could be the best decision you ever make. At Call Assist, we understand the importance of sales and its role in a wide r... Read More...
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The pandemic has thrown everyone for a loop.
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February 15, 2021 5:00 AM
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There are always some major sporting events going on somewhere in the world. If you have teams of agents try linking them to the events for some fun. For example with say the World Cup football championships, give every team in your contact center an... Read More...
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