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Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
8 Connections
John Sansevero
Commercial Account Executive
2NDGEAR
11 Connections
Michael Penn
Director, Sales Initiatives
Broadband Dynamics
26 Connections
Christina Prince
Supervisor II
Realpage
14 Connections
Sandy King
Call Center Manager
Community Health Care
5 Connections

Industry News

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Evolve IP Acquires UK Cloud Communications Provider thevoicefactory Ltd
Expands Global Presence and Distribution Capabilities, Deepens Vertical Presence in Hospitality, Automotive, Finance and Legal Industries
9 Minutes Ago
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PITB’s Citizen Contact Centre Responded to 2.3m Calls in 30 Months
A Citizen Contact Centre (CCC), launched by the Punjab Information Technology Board’s (PITB), in November 2015, has responded to 2,393,832 (2.3 million) calls made by citizens from across the province.
April 20, 2018 10:18 PM
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Convergys Rio Rancho is Hiring
Convergys Corporation (NYSE: CVG), a global provider in customer management, announced it is hiring for a new health care client in the Rio Rancho office. Convergys is offering pre-license training for individuals to obtain a license to sell health i...
April 20, 2018 9:18 PM
 35 
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Convergys Laredo is Hiring
Convergys Corporation (NYSE: CVG), a global provider in customer management, announced it is hiring for a returning health care client in the Laredo office. Convergys is offering pre-license training for individuals to obtain a license to sell health...
April 20, 2018 8:18 PM
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Business Analyst
Echo Managed Services
April 20, 2018 5:00 AM
Customer Service (Permanent contract)
Abtran
April 19, 2018 5:00 AM
Contact Centre Manager (Web Chat)
Douglas Jackson
April 19, 2018 5:00 AM
Customer Service Manager
Douglas Jackson
April 19, 2018 5:00 AM
Data Analyst – 6 month contract
Douglas Jackson
April 19, 2018 5:00 AM
Senior Data Analyst
Douglas Jackson
April 19, 2018 5:00 AM

Industry Blogs

More Blogs
April 20, 2018 5:00 AM
MedConnectUSA - What Steps Does Your Medical Answering Service Take to Provide Continuous Availability?






Most all medical answering services can cover your phone calls 24/7. That, of course, assumes all their equipment is operating properly and nothing interrupts their service.
But problems happen. Telephone cables get cut, electricity goes... Read More...
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April 19, 2018 5:00 AM
UJET - 5 Ways to Start Modernizing Your Customer Support for a More Personal UX

Until recently, it was assumed that technology would replace people in customer support. Now it's clear that technology alone isn't enough.Modern customers want the organizations they work with to be their advocates, to be accountable and proacti... Read More...
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April 19, 2018 5:00 AM
Specialty Answering Service - 6 Rookie Mistakes Businesses Make With Their Answering Service

Whether you’ve just started using an answering service, or you’ve had one for years, you should be aware of the 5 most common mistakes businesses make that will result in an outsourcing epic fail.
1. Your Procedures are Too Complicated... Read More...
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Tip of the Day

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Measuring Performance
April 20, 2018 5:00 AM
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EUROPE, MIDDLE EAST & AFRICA - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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