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Red Box, a platform for voice,  announces the certification of its compliance recording solution for Microsoft Teams as part of the Microsoft Independent Software Vendor (ISV) Partner Certification Programme. Read More...
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Most contact centers come across the same issues including turnover and lack of scalability. What many don't know, if that the right CCaaS platform can not only resolve those problems, but actually optimize productivity and in turn, generate revenue. Read More...
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Voice over Internet Protocol (VoIP) systems are tried and tested tools for business agility and continuity, so it’s no wonder that many companies use them. But they also come with ownership costs that you should anticipate. Read on to learn... Read More...

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Are you a business that is looking for an industry-leading call centre in Geelong to assist you?
Then don’t go past our amazing services at Call Assist in North Geelong, where we can assist your business with leading inbound and outbound calls... Read More...

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Conversational technologies have been on our agenda for a long time, and these technologies are expressed with various concepts such as bots, virtual assistants, digital assistants, chatbots, etc. Is it really necessary to have so many terms that we ... Read More...
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With the rapid increase in mobile traffic, we are all aware with the problems of losing the connection when the signal is weak. If you take a call from someone on a cell phone, offer to take their number just in case they lose the signal and get disc... Read More...
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