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A West Yorkshire speech application development company has been acquired by communications specialist Conn3ct. Read More...
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CCNA reduces call centre workloads with their low-cost solution delivered at record speed. Read More...
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At ContactCenterWorld.com, we have been working with our global team from home for many years! Our President, Raj Wadhwani created a Work from home' video with tips based on our experience.

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Sytel announces version 11 of their Softdial Contact Center™ (SCC) hosting platform, supporting fully blended voice, chat, email, SMS, video, and all social channels.
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The COVID-19 crisis is driving the fastest cultural transformation of our generation.Learn how contact centers are recognizing that the adaptations demanded by the acute crisis reveal promising new strategies with potential value extending well beyond the pandemic.
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An article looking at the challenges facing customer service agents working from home and how to overcome them. Read More...
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While it might seem obvious, many medical practices don’t realize the power their receptionists have on their patients. From scheduling appointments to answering frequently asked questio... Read More...

July 2, 2020 5:00 AM
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Remote work has become increasingly trendy throughout the years. Technology may have paved the way, but remote work has become even more essential in recent days. With the spread of COVID-19 jeopardizing the health and safety of workers across in... Read More...

June 25, 2020 5:00 AM
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According to a study conducted by FlexJobs, remote work has grown 91% over the past 10 years. And that was before the COVID-19 crisis, which has even more of the working world doing so at home. Not only is remote work at an all-time high, but the nee... Read More...
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Sounds difficult doesn’t it! We get many requests for tips on motivating when funds do not exist, so here are some suggestions for you. To start with, get a team of 5/6 of your best staff together in a room and give them the following task to complet... Read More...
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