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Caleb Deleault
Team Specialist
MassMutual
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Thomas Cunningham
Director, Call Center Saas Ops
PerfectServe
17 Connections
Mark Littlejohn
Operations Data Management Consultant
MassMutual
218 Connections
Richard DeMonte
Director, Business Operations
Scivantage
54 Connections
David Birittieri
Assistant Vice President - Head of IT Customer Service
MassMutual
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Rachel Paul
Sales and Service Representative
New York Life
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Industry News

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Sitel Group Immediately Hiring 160 Full-Time Positions in Starkville Customer Experience Center
Sitel, a global customer experience management provider that delivers customer experiences every day, announced that it will hire 160 associates immediately for a seasonal assignment through the end of 2018.
16 Minutes Ago
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Ingram NZ Adds Disruptive 8x8 Solutions
8x8, the provider of cloud-based solutions for unified communications (UC), collaboration and contact centre, has signed on with Ingram Micro.
June 21, 2018 2:00 AM
 118 
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Aspect Software Names New A/NZ Regional VP
Manuel Karunakar joins from Verint-Systems
June 20, 2018 11:00 PM
 112 
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Martello Expands its Hospitality Presence with Network Performance Portfolio
Flexible, modular software and SD-WAN solutions address the network performance challenges of real-time communications, for a better guest experience.
June 20, 2018 8:00 PM
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CallNovo Contact Center
Callnovo is a leading multilingual #offshore #contactCenter service provider with 3,500+ call center agents across Asia and South America. https://callnovo.com/customer-service/
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TeleWare
Great night spent by team TeleWare on our annual company camping trip @baxbyhideway #summersolstice #ecoglamping
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3C Contact Services
Selling those “big ticket” items can be key to the success of your business. Save yourself time and money by hiring qualified inside sales agents to get your brand seen and heard. Click here to learn more: https://bit.ly/2r55Ggx #insidesalesagents #customerservice #callcenter

Job Board

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Customer Service Representative
Convergent
June 21, 2018 5:00 AM
Sr Business Analyst
CallFire
June 21, 2018 5:00 AM
Team Manager
Douglas Jackson
June 21, 2018 5:00 AM
Remote Clinical Appeals Nurse
Convergent
June 20, 2018 5:00 AM
Client Services Clerk
Convergent
June 19, 2018 5:00 AM

Industry Blogs

More Blogs
June 21, 2018 5:00 AM
VoIP Supply - How to Secure Your VoIP Phone Calls with the GXP Phones and UCM6200
Grandstream UCM IP PBX and GXP VoIP Phones are some of the hottest products VoIP Supply carries. In our latest webinar with Grandstream, we had over 100 participants join us to learn about how to secure VoIP phone calls with Grandstream’s GXP p... Read More...
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June 21, 2018 5:00 AM
VoIP Supply - The Grandstream GXP1760W Awarded Best VoIP Device by ITSPA
Grandstream, a leading manufacturer of IP voice and video communications equipment, announced that their GXP1760W Mid-Range WiFi Phone has been selected as the Best VoIP Device at the 2018 ITSPA Awards!

About The GXP1760W
Grandstream’s GXP1... Read More...
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June 21, 2018 5:00 AM
Specialty Answering Service - Infographic: Call Center Software Reviews

Call Center software, also known as contact center software, is the technology that call centers and answering services use to not only route and answer calls, but to also provide your callers with exceptional customer support. Call center software... Read More...
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Tip of the Day

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Play Your Agents Their Calls
June 22, 2018 5:00 AM
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Do you do this in your center?
July 25, 2014 8:37 AM EST
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Upcoming Events

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ASIA PACIFIC - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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