Our mission is to provide world class research, conferences, awards, networking opportunities and information on best practices in the contact center and CX world
ContactCenterWorld is The place where professionals all around the World can discover the next generation of customer experience Today we have over 215,000 corporate 'individual' members have joined. We were established in 1999.
A snapshot of our history:
1999 - Launched ContactCenterWorld.com website
2000-2009 - our first decade (10 years!)
Established World HQ in Canada
Launched the Members' Choice Awards to celebrate the best vendors in the industry
Launched the most extensive Global Benchmarking Study with participants from over 50 countries
Launched the Top Ranking Performers Awards and Best Practice Conferences.
launched the Top Outsourcer Awards
Launched International Contact Center Week 10-17 September every year
Launched TopPlace2Work
2010 - 2019 - our second decade!
Members only Networking Center
Launched members online chat tool
Launched TopPlace2Work - employee engagement tool
Launched Rate-Our-Service.com - customer engagement survey
Members in over 200 countries
Launched DREAM Team Awards
Launched Learning Academy (online training)
Over 200,000 Members Reached!
We are passionate in the way we support charities and our community. We run charity auctions at our conferences and raise funds for several different charities - some of our contributions are shown below.
Recent donations include:
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Donation to Shleter House Dec 25th 2015
Donation to KK Childrens Hospital May 2015
Donation of money and toys to Toys for Tots Thunder Bay Dec 2017 Donation of supplies and toys to Life home Project Foundation Phuket 2018 Donation of supplies and toys to Life home Project Foundation Phuket 2018 Donation of toys to Thomayerova Nemocnice children's center Prague November 2018 |