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Here are some suggested Connections for you! - Log in to start networking.

Sefanaia Silimaibau
Supervisor Quality Assurance & Trainer
Heriadhi Waskitho
Quality Auditor
Joel Jesper Alino
Vice President for Business Development
Joseph Cheng
Mezy Fadhila
HSSE Supervisor


Discover the NEXT GENERATION of Customer Experience with the Global Association for Contact Center & Customer Engagement Best Practices


Our mission is to provide world class research, conferences, awards, networking opportunities and information on best practices in the contact center and CX world 


About Us:

ContactCenterWorld is The place where professionals all around the World can discover the next generation of customer experience  Today we have over 220,000 professional 'individual' members have joined. We were established in 1999. 

A snapshot of our history:

1999 - Launched website

2000-2009 - our first decade (10 years!) 
Established World HQ in Canada
Launched the Members' Choice Awards to celebrate the best vendors in the industry
Launched the most extensive Global Benchmarking Study with participants from over 50 countries
Launched the Top Ranking Performers Awards and Best Practice Conferences.
launched the Top Outsourcer Awards
Launched International Contact Center Week 10-17 September every year
Launched TopPlace2Work

2010 - 2019 - our second decade! 
Members only Networking Center 
Launched members online chat tool
Launched TopPlace2Work - employee engagement tool
Launched - customer engagement survey
Members in over 200 countries
Launched DREAM Team Awards 
Launched Learning Academy (online training)
Over 220,000 Members Reached!

Corporate Philanthropy

We are passionate in the way we support charities and our community. We run charity auctions at our conferences  and raise funds for several different charities - some of our contributions are shown below.

Recent donations include:


Donation to the Thunder Bay District Humane Society Jan 2016


Donation to Shleter House Dec 25th 2015


Donation to KK Childrens Hospital May 2015


Donation of money and toys to Toys for Tots Thunder Bay Dec 2017

Donation of supplies and toys to Life home Project Foundation Phuket 2018

Donation of supplies and toys to Life home Project Foundation Phuket 2018

 Donation of toys to Thomayerova Nemocnice children's center Prague November 2018

About us - in 60 seconds!

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Upcoming Events

The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...

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