Our mission is to provide world class research, conferences, awards, networking opportunities and information on best practices in the contact center world.
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 198,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'.
A snapshot of our history:
Launched ContactCenterWorld.com website
Established World HQ in Canada
Launched the Members' Choice Awards to celebrate the best vendors in the industry
Launched the most extensive Global Benchmarking Study with participants from over 50 countries
Launched the Top Ranking Performers Awards and Best Practice Conferences.
launched the Top Outsourcer Awards
Launched International Contact Center Week 10-17 September every year
Members only Networking Center
Launched members online chat tool
We are passionate in the way we support charities and our community. We run charity auctions at our conferences and raise funds for several different charities - some of our contributions are shown below.
Recent donations include:
- American Red Cross: Hurricane Harvey (Redcross.org)
- Save the Children: various (Savechildren.org)
- Abandoned Pet Project: Vet Ranch Partnership Program (abandonedpetproject.org)
Donation to Shleter House Dec 25th 2015
Donation to KK Childrens Hospital May 2015