Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

WORKFORCE MANAGEMENT

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

How To Enter the 2020 Members' Choice Awards - For Vendors

TRAINING IN CONTACT CENTERS

Welcome

Please watch this 60 second intro to ContactCenterWorld from our President!


Mission

Our mission is to provide world class research, conferences, awards, networking opportunities and information on best practices in the contact center world.

CLICK HERE to download this presentation

 

About Us:

ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. 

A snapshot of our history:

1999 - Launched ContactCenterWorld.com website

2000-2009 - our first decade (10 years!) 
Established World HQ in Canada
Launched the Members' Choice Awards to celebrate the best vendors in the industry
Launched the most extensive Global Benchmarking Study with participants from over 50 countries
Launched the Top Ranking Performers Awards and Best Practice Conferences.
launched the Top Outsourcer Awards
Launched International Contact Center Week 10-17 September every year
Launched TopPlace2Work

2010 - 2019 - our second decade! 
Members only Networking Center 
Launched members online chat tool
Launched TopPlace2Work - employee engagement tool
Launched Rate-Our-Service.com - customer engagement survey
Members in over 200 countries
Launched DREAM Team Awards 
Launched Learning Academy (online training)
Over 200,000 Members Reached!

Corporate Philanthropy

We are passionate in the way we support charities and our community. We run charity auctions at our conferences  and raise funds for several different charities - some of our contributions are shown below.

Recent donations include:

   


Donation to the Thunder Bay District Humane Society Jan 2016

 

Donation to Shleter House Dec 25th 2015

 

Donation to KK Childrens Hospital May 2015

 

Donation of money and toys to Toys for Tots Thunder Bay Dec 2017


Donation of supplies and toys to Life home Project Foundation Phuket 2018

Donation of supplies and toys to Life home Project Foundation Phuket 2018

 Donation of toys to Thomayerova Nemocnice children's center Prague November 2018



Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 8261 
Share

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =