Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Aymen Ismail
Head of Customer Engagement Solutions
Bruno Mendes

Submitting Research To

We accept research relating to Call Centers, Contact Centers, Help Desks, CRM, Customer Service, Telemarketing etc.

We must insist you only submit current research and that you comply with the terms below.

Terms Applying To This Research Submission:

  1. All content submitted to is submitted on the understanding that reserves the right to edit, alter or omit content at its discretion and that is not liable whatsoever for any errors or omissions made in publishing any content.
  2. is not responsible for the quality, merchantability and propriety of information for a particular purpose of products or services available on external sites and listed or described on; nor is site responsible for the accuracy, reliability or currency of the information contained on the web site and supplied by external sources.
  3. Research submitted may be rejected. Please note that due to the volume of submitted items we receive each day we are unable to give specific feedback on items that have been sent in. Our policy is to alert you if and when we are using content so please look out for these emails.
  4. reserves the right to publish research on other websites through our research feeds service.

Services Provided By This Research Submission

Free: Your research will be featured on our Home Page for one day and also appear in our Research Feeds, which appears on other websites around the world (contact us for a current listing).

However will remove all websites, e-mail addresses, telephone number etc and reference to your company being the leading or the first etc in your submitted research.
Premium: Includes benefits of the Free option, plus the following:

Your research is featured in our No Frontiers! e-Newsletter for the first month (minimum 3 insertions) - we have 59,000+ subscribers

Your research will appear  in our Featured Editorial section, which is featured on our Home Page (minimum 3 insertions) - we have 7500 unique visitors/day.

All of the above can be obtained for a small fee of $565 CAD (approximately $418.70 USD) / research (plus applicable taxes)

- if you are an existing member click on the login button otherwise click on the join button to register (free membership is available)

Sign up

About us - in 60 seconds!

Join Our Team

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
Showing 1 - 1 of 3 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =