Since 2008 ContactCenterWorld.com has been encouraging people all over the world to celebrate International Contact Center Week. It's 7 days of fun-filled activities to do in your contact center to really celebrate your people and the industry we work in. Today is day five and below are some suggestions of what you can today in your center.

A global celebration is happening all around the world for International Contact Center Week. It's day four and below is a list of suggested ideas for you and your contact center to participate in.

The 11th annual International Contact Center Week is in full swing. A week-long celebration across the world to rejoice in our industry. Here are some suggestions for Day three, but it's your party. Do as you wish with your colleagues and Contact Center.

Like many others, I am just getting back from a wonderful summer vacation. Time away from work is a great way to de-stress, travel, and visit with friends and family. But vacation relaxation can be easily doomed if your travel and hospitality providers fail to deliver the highest level of customer service.

It's day two of International Contact Center Week and we at ContactCenterWorld.com invite you to participate alongside this week-long global event which celebrates our industry. Here are some activities and suggestions for you to take part in today.

It's the beginning of a week-long celebration of our industry. We encourage you, your colleagues and you contact center to take part int he 11th annual International Contact Center Week.

Eight ways to retain top employees by humanizing the workplace in an eBook in association with workforce management company Teleopti.

Emotional intelligence is a vital element to understanding customer needs, Colin Hay VP Sales at Puzzel, explains how contact centres that blend technology with the human touch will reap rewards in the digital age.

Customer experience is a dynamic journey best served by systems, workflows, and agents that continually improve.

It used to be that globalization was a concept considered by only the world’s largest corporations and enterprises, but that’s not the case today. No longer out of reach for small- to medium-sized companies, a global footprint is realized every day as more and more companies do business in multiple countries or continents.

Customers are the lifeblood of every organisation so getting the customer experience right is vital. Every company aims to exceed service expectations but to achieve this it’s important to understand what customers want and expect.

Making life easier for customers is the first step towards brand loyalty and business success. Magnus Geverts at Teleopti shares his eight top tips for reducing customer effort in contact centers

Aftermath is an ugly word, isn’t it? One that contact center leaders dread and sure don’t want to hear this hurricane season, running June 1 through November 30. The mere mention invokes images of disrupted customer service, at best—or operational disaster, at worse. In a word, consequences, especially for the inexperienced or unprepared. Either way, the outcomes can be dire

There’s little question as to the impact customer experience can have in driving business success. In this article, NICE inContact’s Gayathri Krishnamurthy focuses on the element of customer experience that appeals to all aspects of the business: the financial benefits.

Recently, in my discussions with several customer service customers and prospects, I noticed that even though each conversation was about a specific issue, many of them were ultimately about being able to communicate with customers in context.