When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.
Strictly Necessary Cookies
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.
Cookies used
ContactCenterWorld.com
Performance Cookies
Active
These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.
Cookies used
Google Analytics
Functional Cookies
Active
These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.
Cookies used
Twitter
Facebook
LinkedIn
Targeting Cookies
Active
These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.
Cookies used
LinkedIn
This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties
We are proud to offer the most extensive library of articles and content in our industry. Our in-depth coverage of relevant business topics provide you with support, education and information that will help you excel in your business.
Recruiting and onboarding new staff in line with social distancing is uncharted territory, but using cloud contact centre solutions can get you off to a good start. Thomas Rødseth of Puzzel and John Bhairoo of Black & White Recruitment share a five-point plan for success.
With many organizations continuing to work-at-home, balancing productivity with security and compliance remains essential. Organizations can ensure a compliant virtual environment with a two-pronged approached that combines both a technical solution and a people-process solution.
As data size increases, more companies are looking to jump into the clouds to solve their storage problems. Before you do here are just a few tips to help you on your way to a storage solution.
Advancements in technology have given rise to the integration of modern payment gateway technologies that allow credit card and ACH (eCheck) transactions to be accepted and processed using the IVR systems.
With the United Kingdom under lockdown during the pandemic, call centre staff, especially those in the NHS, have been under more pressure than ever before.
For many, remote working has proved worthwhile and some companies look set to stick with the system. Barclays has 70,000 staff working from home and its boss Jes Staley says a big city office "may be a thing of the past", while Twitter has announced its employees can work from home "forever" if they wish.[1]
Some of the most innovative AI tools such as chatbots can revolutionise your contact centre, but where do you start? Stay focused, educate agents and make technology the strategic enabler. Thomas Rødseth at Puzzel shares his 3-point plan for kickstarting your own AI revolution
Just when businesses are moving to reopen during the pandemic, many must now contend with the 2020 hurricane season. And this year, predictions call for a more severe outlook than normal. How will your business respond and serve customers with the potential threat of multiple disasters?
It’s easy to overlook the role of the supervisor when managing a company’s shift to remote work. However, they’re a core element in a company’s smooth sailing, and WFH can severely impede them in performing their duties in the absence of proper tools and procedures.
Are you an organization looking to revamp and enhance your performance management strategy? Did you decide on the aspects such as the procedure you will follow, metrics to be considered, and so on? If you do not have answers to these questions now, then you are in the right place!
As fears over coronavirus fuel a sudden spike in contactless transactions, Rob Crutchington explores the vital role of IVR to deliver fast, secure card payments that boost agent performance and customer confidence
UK companies are being urged to take security seriously in their contact centres when adapting their home-working and office working routines as the lockdown is eased.
15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!
100's of best practice tips and ideas from contact center professionals Read More...
Login to Chat
- Published: August 12, 2020 
- Published: August 10, 2020 
- Published: July 6, 2020 
- Published: June 24, 2020 
13054 
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT