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Contact Center Articles

We are proud to offer the most extensive library of articles and content in our industry. Our in-depth coverage of relevant business topics provide you with support, education and information that will help you excel in your business.

Interested in contributing Articles & Papers? Submit Them Online Here


Showing 2176 to 2190 of 2647 Articles


Listening to Your Contact Center
(Premium Content)
Scott Shute, CEO, e-talk Corp gives an insight on how comprehensive performance management systems can improve both efficiency and quality.
Author: Scott Shute,
us flag - Published: May 14, 2003 3:19 PM
Creative Use Of Retail Facilities For The Teleservices Industry
(Premium Content)
In increasing numbers, call center and customer service center users looking for complete office facilities are seriously investigating the use of retail space as an alternative.
Author: Susan Arledge,
us flag - Published: May 14, 2003
You Don’t Have To Go It Alone!
(Premium Content)
This article by Olga Scott of BTeLocations discusses the process in selecting a call center site in the UK.
Author: Olga Scott,
ireland flag - Published: May 13, 2003
The Incentives Game
(Premium Content)
The incentives offered by a municipality or other governmental entity is a major economic factor to call center owners.
Author: Van Power,
us flag - Published: May 13, 2003
Best Locations For Contact Centres: Second Biennial Survey 2002-2003 Edition
(Premium Content)
Read through the best locations for call centres surveys sponsored by Adecco, where more than 60 per cent of their work is servicing call/contact/shared service centre operator's location and relocation needs.
Author: Brian McDougall,
uk flag - Published: May 12, 2003
Asian Call Centre Review 2002
(Premium Content)
This annual report reviews of all the countries in Asia, and their suitability for establishing call centres.
Author: Rob O’Malley,
philippines flag - Published: May 12, 2003
Do Not Call & The Outsourced Call Center: The Compliance Conundrum
(Premium Content)
The Federal Trade Commission’s recent promulgation of the amended Telemarketing Sales Rule has served to cement regulatory compliance as the number one issue for companies that engage in telemarketing.
us flag - Published: May 8, 2003 5:29 AM
A Perspective Of Legislation In Asia
(Premium Content)
Rob O'Malley, the Founder of Asian Call Centres, says that while legislation varies from country to country, there are very few rules governing telemarketing in Asia.
Author: Rob O’Malley,
philippines flag - Published: May 7, 2003 5:33 AM
Spam: Lessons From The Phone And Fax Marketing Wars
(Premium Content)
This article focusses on recent regulatory experiences in areas of privacy, especially telemarketing and facsimile advertising, and how they may have implications for regulating email communications.
Author: Gerry Stegmaier,
us flag - Published: May 6, 2003 5:34 AM
Q&A: The FTC's Changes To The Telemarketing Sales Rule
(Premium Content)
Many consumers who want to get fewer telemarketing calls have signed up with a state "Do Not Call" registry, the Direct Marketing Association's Telemarketing Preference Service or individual company "Do Not Call" lists.
us flag - Published: May 5, 2003 5:35 AM
The Value Of Online Self-Service
(Premium Content)
ServiceWare's Principal Consultant, Tom Tobin discusses the value of online self-service and
Author: Tom Tobin,
us flag - Published: April 21, 2003 8:16 AM
The Top 5 Reasons You Need KM - Today!
(Premium Content)
How do you prioritize your opportunities and select the project that will deliver the most value?
Author: Tom Tobin,
us flag - Published: April 21, 2003 8:15 AM
Transforming Your Call Center Into A Multimedia Contact Center
(Premium Content)
Call centers today are faced with supporting many more types of customer interactions than just phone calls.
us flag - Published: April 21, 2003 6:57 AM
The Today and the Tomorrow of the Call Centre
(Premium Content)
Good customer service is of paramount importance to companies operating in today's competitive markets.
Author: Cincom
uk flag - Published: April 21, 2003 6:55 AM
Call Centers: The Heart Of CRM Strategies
(Premium Content)
Organizations are now realizing the critical importance of every customer contact.
us flag - Published: April 21, 2003 6:53 AM

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