Audio Podcast: Multi Contact
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Adherence, adherence, adherence. You can have the most accurate and efficient scheduled in the world, but if you don’t manage adherence tightly then it’s really not going to matter. If you don’t have people where you need them, when you need them then the most accurate schedule is really not going to make a difference. You have to have your managers out there on the floor, making sure people are where they should be, and if you are not doing that then you are at risk of wasting that investment in workforce management. -Lee Harold - Partner, Helix Partners
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