Audio Podcast: Weekly Podcast February 12, 2015
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The most important thing with regards to workforce management solutions is to use it. You have to be willing to change some things that you do at your company. The whole premise of a workforce management solution is to get the right people there at the right time. If you don’t have agents that are not willing to work certain hours, or you have work rules that don’t allow you to do that, then you have to look at having a bit more flexibility and use the advantages that the tool brings you. -Debbie May - President, General Manager, IEX
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