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Audio Podcast: Pre-Call Activity
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Think about your customer. Its all about making the call experience better. Don’t think about the technology. Lots of technology vendors will tell you how complex and difficult it is and how much time it takes, and unfortunately that can drive you into making decisions around technology and really its about the customer. A good starting point is call rooting, by getting rid of the touchstones at the beginning of a call.-David Burns - CEO, RSVP Dialogue
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