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If your center takes last minute bookings for travel, accommodation, theatre tickets etc, give your agents the ability to confirm a reservation by at least two methods – fax and e-mail for reservations due within the next 72 hours. Offering just fax is no good if some of your customers do not have a fax machine and the same principle applies to e-mail.
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Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2018 Top Ranking Performer Awards, the most prestigious awards in the contact center world. Read More...